What does a lead care manager do?
A Lead Care Manager acts as the supervisor in a Care Facility. They are responsible for dealing with and assisting individuals who need special treatment. They provide services based on the diagnosis of the health professional and ensure that every program under their division is compliant with the guidelines. They also give necessary care for individuals who are having difficulties and provides efficient customer service by updating social media platforms and local businesses.
Lead care manager responsibilities
Here are examples of responsibilities from real lead care manager resumes:
- Manage marketing programs for online and direct mail; including virtual tours, Facebook, Craigslist and managing realtor website.
- Manage listings, websites and MLS data.
- Manage complicated cases involving serious injuries, medical evacuations, cruise ship disembarkation, and repatriation of remains with compassion.
- Utilize SalesForce (CRM) to manage/maintain client accounts.
- Comply with Medicaid billing and timelines.
- Qualify in CPR, fire safety and have obtained all states regulations requirement.
- Review OSHA regulations and company policies, and pinpointed/minimize potential risks for residents and employees.
- Implement corporate CRM software plan consisting of ongoing training, strategy development, and staff evaluation.
- Supervise all employees and perform all duties including payroll and quarterly reports for both the government and accountant.
- Maintain computer and paper documentation of policies and procedures, resident charts, employee files, employee schedules and payroll.
- Partner with community team to ensure community is in compliance with OSHA requirements and promotion of risk management programs and policies.
- Input listing information into MLS and other websites, maintain showing booklets and keep files and social media update and current.
- Maintain records in a statewide computerize monitoring system overseen by Medicaid.
- Demonstrate expert skill and sensitivity in establishing relationships with patients, their family members, medical professionals and the community.
- Assume a leadership role in meetings and training regarding staff education on state and institutional educational standards relate to child development.
Lead care manager skills and personality traits
We calculated that 12% of Lead Care Managers are proficient in Patients, Quality Care, and Customer Service. They’re also known for soft skills such as Interpersonal skills, Leadership skills, and Technical skills.
We break down the percentage of Lead Care Managers that have these skills listed on their resume here:
- Patients, 12%
Demonstrated expert skill and sensitivity in establishing relationships with patients, their family members, medical professionals and the community.
- Quality Care, 9%
Provide quality care to residents in an environment that promotes their rights, dignity, freedom of choice and individuality.
- Customer Service, 8%
Maintain a focus on the customer service through policy and program decisions and consider impact of these activities on the members.
- Good Judgment, 7%
Demonstrate good judgment, problem solving, and decision-making skills acting in the best interest of the resident.
- Senior Care, 6%
Served as a practice manager for six Senior Care programs focused on low-income older adults.
- State Regulations, 6%
Utilize medical administration records per all state regulations.
"patients," "quality care," and "customer service" are among the most common skills that lead care managers use at work. You can find even more lead care manager responsibilities below, including:
Leadership skills. Another essential skill to perform lead care manager duties is leadership skills. Lead care managers responsibilities require that "medical and health services managers hire, train, and direct staff." Lead care managers also use leadership skills in their role according to a real resume snippet: "served as a leadership role model and set a good example for both the children and staff. "
Technical skills. Another skill that relates to the job responsibilities of lead care managers is technical skills. This skill is critical to many everyday lead care manager duties, as "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." This example from a resume shows how this skill is used: "provided technical support and testimony for litigation between hmo contractors and medicaid. "
Analytical skills. A big part of what lead care managers do relies on "analytical skills." You can see how essential it is to lead care manager responsibilities because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Here's an example of how this skill is used from a resume that represents typical lead care manager tasks: "analyzed key performance and recruitment data to provide reports and recommendations to talent acquisition leadership. "
Detail oriented. Another crucial skill for a lead care manager to carry out their responsibilities is "detail oriented." A big part of what lead care managers relies on this skill, since "medical and health services managers must pay attention to detail." How this skill relates to lead care manager duties can be seen in an example from a lead care manager resume snippet: "demonstrated to management by leadership ability, dedication and attention to detail which resulted in movement up in the company. "
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to lead care manager responsibilities. Much of what a lead care manager does relies on this skill, seeing as "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." Here is a resume example of how this skill is used in the everyday duties of lead care managers: "direct and written communication with supervisors to communicate changes in resident care. "
The three companies that hire the most lead care managers are:
- Centene13 lead care managers jobs
- Sunrise Senior Living Management Inc8 lead care managers jobs
- General Electric4 lead care managers jobs
Compare different lead care managers
Lead care manager vs. Nursing director
A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues. Furthermore, a nursing director must keep and maintain accurate records, ensuring all procedures adhere to the highest health standards and aligns with the hospital's policies and regulations.
While similarities exist, there are also some differences between lead care managers and nursing director. For instance, lead care manager responsibilities require skills such as "quality care," "good judgment," "osha," and "medication management." Whereas a nursing director is skilled in "term care," "rehabilitation," "infection control," and "federal regulations." This is part of what separates the two careers.
Nursing directors earn the highest salaries when working in the health care industry, with an average yearly salary of $83,602. On the other hand, lead care managers are paid more in the education industry with an average salary of $41,714.On average, nursing directors reach similar levels of education than lead care managers. Nursing directors are 4.4% more likely to earn a Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.Lead care manager vs. Practice administrator
A Practice Administrator is responsible for the daily activities of a medical facility. They prepare prescriptions for patients, provide leadership in developing and implementing business plans, and oversee the billing and collection processes of departments.
In addition to the difference in salary, there are some other key differences worth noting. For example, lead care manager responsibilities are more likely to require skills like "quality care," "good judgment," "senior care," and "state regulations." Meanwhile, a practice administrator has duties that require skills in areas such as "patient care," "payroll," "practice management," and "oversight." These differences highlight just how different the day-to-day in each role looks.
Practice administrators earn a higher average salary than lead care managers. But practice administrators earn the highest pay in the professional industry, with an average salary of $87,971. Additionally, lead care managers earn the highest salaries in the education with average pay of $41,714 annually.Average education levels between the two professions vary. Practice administrators tend to reach higher levels of education than lead care managers. In fact, they're 11.2% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.Lead care manager vs. Clinical director
A clinical director is a managing professional who manages the work of healthcare providers to ensure quality patient care is achieved. Clinical directors are responsible for organizational tasks such as adjusting staff schedules, explaining insurance benefits to the patients, and managing financial reports. They can work either in small clinics with a smaller workforce or larger hospitals with multiple departments. Clinical directors may also assist in the hiring process of healthcare providers and should establish a positive work environment.
The required skills of the two careers differ considerably. For example, lead care managers are more likely to have skills like "good judgment," "osha," "medication management," and "role model." But a clinical director is more likely to have skills like "patient care," "physical therapy," "rehabilitation," and "clinical services."
Clinical directors earn the best pay in the health care industry, where they command an average salary of $79,166. Lead care managers earn the highest pay from the education industry, with an average salary of $41,714.When it comes to education, clinical directors tend to earn higher degree levels compared to lead care managers. In fact, they're 26.2% more likely to earn a Master's Degree, and 9.8% more likely to graduate with a Doctoral Degree.Lead care manager vs. Service director
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Types of lead care manager
Updated January 8, 2025
