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Lead cashier vs customer service associate/cashier

The differences between lead cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead cashier has an average salary of $28,581, which is higher than the $26,933 average annual salary of a customer service associate/cashier.

The top three skills for a lead cashier include POS, sales floor and customer service. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.

Lead cashier vs customer service associate/cashier overview

Lead CashierCustomer Service Associate/Cashier
Yearly salary$28,581$26,933
Hourly rate$13.74$12.95
Growth rate-10%-4%
Number of jobs150,415253,728
Job satisfaction--
Most common degreeHigh School Diploma, 38%High School Diploma, 41%
Average age3440
Years of experience-12

What does a lead cashier do?

The primary job of lead cashiers is to receive and record cash and charge payments. Their responsibilities include maintaining and balancing the cash drawer, verifying cashier cash transfers, and maintaining electronic documents needed to create daily reports. As a lead cashier, they must give patrons information about the policies, procedures, and rules related to cash transactions. They also must oversee and guide the cashiers' work and help individuals with the right application of their transactions.

What does a customer service associate/cashier do?

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

Lead cashier vs customer service associate/cashier salary

Lead cashiers and customer service associate/cashiers have different pay scales, as shown below.

Lead CashierCustomer Service Associate/Cashier
Average salary$28,581$26,933
Salary rangeBetween $25,000 And $32,000Between $21,000 And $33,000
Highest paying CityBerkeley, CA-
Highest paying stateWashington-
Best paying companyUniversity of California, Berkeley-
Best paying industryHospitality-

Differences between lead cashier and customer service associate/cashier education

There are a few differences between a lead cashier and a customer service associate/cashier in terms of educational background:

Lead CashierCustomer Service Associate/Cashier
Most common degreeHigh School Diploma, 38%High School Diploma, 41%
Most common majorBusinessBusiness
Most common college--

Lead cashier vs customer service associate/cashier demographics

Here are the differences between lead cashiers' and customer service associate/cashiers' demographics:

Lead CashierCustomer Service Associate/Cashier
Average age3440
Gender ratioMale, 23.8% Female, 76.2%Male, 24.4% Female, 75.6%
Race ratioBlack or African American, 10.2% Unknown, 5.3% Hispanic or Latino, 21.9% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 1.0%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage5%7%

Differences between lead cashier and customer service associate/cashier duties and responsibilities

Lead cashier example responsibilities.

  • Show excellent math skills while working the register and counting the money at the end of the night.
  • Assign cashier to monetary checkout stations, problem solving skills, math skills, memory of product codes and their entering.
  • Compute and process payroll within budgetary guidelines.
  • Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
  • Implement protocols with leadership and proper communication skills.
  • Coordinate schedules to maintain store productivity with servant leadership.
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Customer service associate/cashier example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Ring up of sales, including cash, checks, credit cards, payment transactions on the POS system.
  • Operate cash register and POS, provide customers with excellent an experience of the store and information on products.
  • Greet customers, cash out customers, bag groceries, help customer with bags to car, and clean work area.
  • Check out each customer correctly whether it are groceries, or returns in order to get them in and out quickly.
  • Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
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Lead cashier vs customer service associate/cashier skills

Common lead cashier skills
  • POS, 19%
  • Sales Floor, 13%
  • Customer Service, 13%
  • Excellent Interpersonal, 6%
  • Cash Handling, 6%
  • Front End, 5%
Common customer service associate/cashier skills
  • Front End, 12%
  • Cash Handling, 12%
  • Customer Service, 12%
  • Math, 10%
  • Basic Math, 9%
  • Sales Transactions, 7%