What does a lead cashier do?
The primary job of lead cashiers is to receive and record cash and charge payments. Their responsibilities include maintaining and balancing the cash drawer, verifying cashier cash transfers, and maintaining electronic documents needed to create daily reports. As a lead cashier, they must give patrons information about the policies, procedures, and rules related to cash transactions. They also must oversee and guide the cashiers' work and help individuals with the right application of their transactions.
Lead cashier responsibilities
Here are examples of responsibilities from real lead cashier resumes:
- Show excellent math skills while working the register and counting the money at the end of the night.
- Assign cashier to monetary checkout stations, problem solving skills, math skills, memory of product codes and their entering.
- Compute and process payroll within budgetary guidelines.
- Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
- Implement protocols with leadership and proper communication skills.
- Coordinate schedules to maintain store productivity with servant leadership.
- Supervise cashiers and monitor checkout station to ensure adequate cash available and staff appropriately.
Lead cashier skills and personality traits
We calculated that 19% of Lead Cashiers are proficient in POS, Sales Floor, and Customer Service. They’re also known for soft skills such as Dexterity, Near vision, and Patience.
We break down the percentage of Lead Cashiers that have these skills listed on their resume here:
- POS, 19%
Monitored scan accuracy at POS insuring accurate price integrity promoting high Guest loyalty and repeat customers.
- Sales Floor, 13%
Maintained a clean shopping environment by continuously replenishing merchandise on sales floor making it readily available for purchase
- Customer Service, 13%
Provided customer service orientated position in teamwork environment consisting of restaurant duties including taking food orders and managing transactions.
- Excellent Interpersonal, 6%
Practice excellent interpersonal communication skills while easing customer concerns and resolving transaction disputes.
- Cash Handling, 6%
Demonstrated a commitment to promoting company procedures, particularly for cash handling and customer service.
- Front End, 5%
Supervised front end and customer service operations and provided superior customer engagement support.
"pos," "sales floor," and "customer service" are among the most common skills that lead cashiers use at work. You can find even more lead cashier responsibilities below, including:
Dexterity. One of the key soft skills for a lead cashier to have is dexterity. You can see how this relates to what lead cashiers do because "cashiers use their hands to operate registers and scan purchases." Additionally, a lead cashier resume shows how lead cashiers use dexterity: "assisted loss preventions team members on numerous occasions with the surveillance of possible shop lifting suspects. "
Near vision. Another essential skill to perform lead cashier duties is near vision. Lead cashiers responsibilities require that "cashiers need to see well enough to scan items and process transactions accurately." Lead cashiers also use near vision in their role according to a real resume snippet: "worked closely with loss prevention, associate relations and district manager to implement company vision through team"
Patience. Another skill that relates to the job responsibilities of lead cashiers is patience. This skill is critical to many everyday lead cashier duties, as "cashiers must be able to remain calm when interacting with customers." This example from a resume shows how this skill is used: "managed large crowds and high stress situations with efficiency and patience while ensuring customer satisfaction. "
Communication skills. lead cashier responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "cashiers must pay attention to customers’ questions and explain pricing." This resume example shows what lead cashiers do with communication skills on a typical day: "practice excellent interpersonal communication skills while easing customer concerns and resolving transaction disputes. "
Customer-service skills. A commonly-found skill in lead cashier job descriptions, "customer-service skills" is essential to what lead cashiers do. Lead cashier responsibilities rely on this skill because "cashiers must be courteous and friendly when helping customers." You can also see how lead cashier duties rely on customer-service skills in this resume example: "assisted customers over the phone regarding store operations, product, promotions and orders. "
Physical stamina. Another skill commonly found on lead cashier job descriptions is "physical stamina." It can come up quite often in lead cashier duties, since "cashiers stand for long periods." Here's an example from a resume of how this skill fits into day-to-day lead cashier responsibilities: "monitor compliance with standard operating procedures for loss prevention, physical security, or risk management. "
The three companies that hire the most lead cashiers are:
- Ulta Beauty199 lead cashiers jobs
- Maverik125 lead cashiers jobs
- Aramark35 lead cashiers jobs
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Compare different lead cashiers
Lead cashier vs. Customer service associate/cashier
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
These skill sets are where the common ground ends though. The responsibilities of a lead cashier are more likely to require skills like "excellent interpersonal," "customer satisfaction," "food preparation," and "store operations." On the other hand, a job as a customer service associate/cashier requires skills like "bill payments," "credit card payments," "financial transactions," and "customer confidentiality." As you can see, what employees do in each career varies considerably.
Customer service associate/cashiers tend to reach similar levels of education than lead cashiers. In fact, customer service associate/cashiers are 0.3% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Lead cashier vs. Cashier/shift manager
A cashier supervisor is responsible for monitoring the performance of the cash register staff, ensuring the accuracy of sales and balance sheets, and manage payment discrepancies. Cashier supervisors also monitor stock inventory, organize shelves based on client and market demands to increase sales, help on developing promotional strategies and discount offers, process product replacements, and issue refunds as needed. A cashier supervisor must have excellent communication skills, especially on responding to customers' inquiries and concerns, and resolve escalated complaints timely and efficiently.
Each career also uses different skills, according to real lead cashier resumes. While lead cashier responsibilities can utilize skills like "excellent interpersonal," "front end," "store merchandise," and "sales transactions," cashier/shift managers use skills like "cleanliness," "food service," "groceries," and "safety standards."
Cashier/shift managers may earn a higher salary than lead cashiers, but cashier/shift managers earn the most pay in the retail industry with an average salary of $28,955. On the other hand, lead cashiers receive higher pay in the hospitality industry, where they earn an average salary of $29,274.Average education levels between the two professions vary. Cashier/shift managers tend to reach similar levels of education than lead cashiers. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Lead cashier vs. Cashier/merchandiser
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from lead cashier resumes include skills like "excellent interpersonal," "cash handling," "math," and "basic math," whereas a cashier/merchandiser is more likely to list skills in "cleanliness," "store shelves," "planograms," and "excellent guest. "
When it comes to education, cashiers/merchandiser tend to earn similar degree levels compared to lead cashiers. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Lead cashier vs. Cashier supervisor
Types of lead cashier
Updated January 8, 2025
