The primary job of lead cashiers is to receive and record cash and charge payments. Their responsibilities include maintaining and balancing the cash drawer, verifying cashier cash transfers, and maintaining electronic documents needed to create daily reports. As a lead cashier, they must give patrons information about the policies, procedures, and rules related to cash transactions. They also must oversee and guide the cashiers' work and help individuals with the right application of their transactions.

Lead Cashier Responsibilities

Here are examples of responsibilities from real lead cashier resumes representing typical tasks they are likely to perform in their roles.

  • Show excellent math skills while working the register and counting the money at the end of the night.
  • Assign cashier to monetary checkout stations, problem solving skills, math skills, memory of product codes and their entering.
  • Compute and process payroll within budgetary guidelines.
  • Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
  • Implement protocols with leadership and proper communication skills.
  • Coordinate schedules to maintain store productivity with servant leadership.
  • Supervise cashiers and monitor checkout station to ensure adequate cash available and staff appropriately.

Lead Cashier Skills and Personality Traits

We calculated that 19% of Lead Cashiers are proficient in POS, Sales Floor, and Customer Service. They’re also known for soft skills such as Dexterity, Near vision, and Patience.

We break down the percentage of Lead Cashiers that have these skills listed on their resume here:

  • POS, 19%

    Monitored scan accuracy at POS insuring accurate price integrity promoting high Guest loyalty and repeat customers.

  • Sales Floor, 13%

    Maintained a clean shopping environment by continuously replenishing merchandise on sales floor making it readily available for purchase

  • Customer Service, 13%

    Provided customer service orientated position in teamwork environment consisting of restaurant duties including taking food orders and managing transactions.

  • Excellent Interpersonal, 6%

    Practice excellent interpersonal communication skills while easing customer concerns and resolving transaction disputes.

  • Cash Handling, 6%

    Demonstrated a commitment to promoting company procedures, particularly for cash handling and customer service.

  • Front End, 5%

    Supervised front end and customer service operations and provided superior customer engagement support.

"pos," "sales floor," and "customer service" aren't the only skills we found lead cashiers list on their resumes. In fact, there's a whole list of lead cashier responsibilities that we found, including:

  • Arguably the most important personality trait for a lead cashier to have happens to be dexterity. An example from a resume said this about the skill, "cashiers use their hands to operate registers and scan purchases." Additionally, other resumes have pointed out that lead cashiers can use dexterity to "assisted loss preventions team members on numerous occasions with the surveillance of possible shop lifting suspects. "
  • Another commonly found skill for being able to perform lead cashier duties is the following: near vision. According to a lead cashier resume, "cashiers need to see well enough to scan items and process transactions accurately." Check out this example of how lead cashiers use near vision: "worked closely with loss prevention, associate relations and district manager to implement company vision through team"
  • Another skill that is quite popular among lead cashiers is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a lead cashier resume: "cashiers must be able to remain calm when interacting with customers." This example from a resume shows how this skill is used: "managed large crowds and high stress situations with efficiency and patience while ensuring customer satisfaction. "
  • A lead cashier responsibilities sometimes require "communication skills." The responsibilities that rely on this skills are shown by this resume excerpt: "cashiers must pay attention to customers’ questions and explain pricing." This resume example shows how this skill is used by lead cashiers: "practice excellent interpersonal communication skills while easing customer concerns and resolving transaction disputes. "
  • As part of the lead cashier description, you might find that one of the skills that might be helpful to the job is "customer-service skills." A lead cashier resume included this snippet: "cashiers must be courteous and friendly when helping customers." This skill could be useful in this scenario: "assisted customers over the phone regarding store operations, product, promotions and orders. "
  • Another skill commonly found on lead cashier resumes is "physical stamina." This description of the skill was found on several lead cashier resumes: "cashiers stand for long periods." Here's an example from a resume of how this skill could fit into the day-to-day lead cashier responsibilities: "monitor compliance with standard operating procedures for loss prevention, physical security, or risk management. "
  • See the full list of lead cashier skills.

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    What Customer Service Associate/Cashiers Do

    A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

    We looked at the average lead cashier annual salary and compared it with the average of a customer service associate/cashier. Generally speaking, customer service associate/cashiers receive $1,648 lower pay than lead cashiers per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both lead cashiers and customer service associate/cashiers positions are skilled in pos, sales floor, and customer service.

    These skill sets are where the common ground ends though. A lead cashier responsibility is more likely to require skills like "excellent interpersonal," "customer satisfaction," "food preparation," and "store operations." Whereas a customer service associate/cashier requires skills like "bill payments," "credit card payments," "financial transactions," and "customer confidentiality." Just by understanding these different skills you can see how different these careers are.

    Customer service associate/cashiers tend to reach similar levels of education than lead cashiers. In fact, customer service associate/cashiers are 0.3% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

    What Are The Duties Of a Cashier/Shift Manager?

    A cashier supervisor is responsible for monitoring the performance of the cash register staff, ensuring the accuracy of sales and balance sheets, and manage payment discrepancies. Cashier supervisors also monitor stock inventory, organize shelves based on client and market demands to increase sales, help on developing promotional strategies and discount offers, process product replacements, and issue refunds as needed. A cashier supervisor must have excellent communication skills, especially on responding to customers' inquiries and concerns, and resolve escalated complaints timely and efficiently.

    Next up, we have the cashier/shift manager profession to look over. This career brings along a higher average salary when compared to a lead cashier annual salary. In fact, cashier/shift managers salary difference is $230 higher than the salary of lead cashiers per year.

    A similarity between the two careers of lead cashiers and cashier/shift managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "pos," "sales floor," and "customer service. "

    But both careers also use different skills, according to real lead cashier resumes. While lead cashier responsibilities can utilize skills like "excellent interpersonal," "front end," "store merchandise," and "sales transactions," some cashier/shift managers use skills like "cleanliness," "food service," "groceries," and "safety standards."

    Cashier/shift managers may earn a higher salary than lead cashiers, but cashier/shift managers earn the most pay in the retail industry with an average salary of $28,955. On the other side of things, lead cashiers receive higher paychecks in the hospitality industry where they earn an average of $29,274.

    When it comes to the differences in education between the two professions, cashier/shift managers tend to reach similar levels of education than lead cashiers. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

    How a Cashier/Merchandiser Compares

    The third profession we take a look at is cashier/merchandiser. On an average scale, these workers bring in higher salaries than lead cashiers. In fact, they make a $1,187 higher salary per year.

    By looking over several lead cashiers and cashiers/merchandiser resumes, we found that both roles utilize similar skills, such as "pos," "sales floor," and "customer service." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from lead cashier resumes include skills like "excellent interpersonal," "cash handling," "math," and "basic math," whereas a cashier/merchandiser might be skilled in "cleanliness," "store shelves," "planograms," and "excellent guest. "

    When it comes to education, cashiers/merchandiser tend to earn similar education levels than lead cashiers. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Cashier Supervisor

    Cashier supervisors tend to earn a higher pay than lead cashiers by about $1,960 per year.

    While both lead cashiers and cashier supervisors complete day-to-day tasks using similar skills like pos, sales floor, and customer service, the two careers also vary in other skills.

    Each job requires different skills like "excellent interpersonal," "cash handling," "math," and "basic math," which might show up on a lead cashier resume. Whereas cashier supervisor might include skills like "payroll," "safety procedures," "groceries," and "leadership."

    The average resume of cashier supervisors showed that they earn similar levels of education to lead cashiers. So much so that the likelihood of them earning a Master's Degree is 0.2% more. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.