How To Become A Lead Customer Care Representative: What It Is and Career Path

What is a lead customer care representative and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

There is more than meets the eye when it comes to being a lead customer care representative. For example, did you know that they make an average of $18.33 an hour? That's $38,120 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

What general advice would you give to a lead customer care representative?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!

ScoreLead Customer Care RepresentativeUS Average

Salary

3.0

Avg. Salary $38,120

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.71%

Asian 6.98%

Black or African American 12.70%

Hispanic or Latino 20.36%

Unknown 5.32%

White 53.92%

Gender

female 59.95%

male 40.05%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a lead customer care representative

Explore lead customer care representative education requirements

Most common lead customer care representative degrees

Bachelor's

40.7 %

Associate

26.9 %

High School Diploma

21.8 %

Start to develop specific lead customer care representative skills

Skills	Percentages
Customer Care	29.03%
Customer Issues	12.37%
CCR	11.23%
Customer Inquiries	5.94%
Technical Support	5.72%

Complete relevant lead customer care representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New lead customer care representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead customer care representative based on U.S. Bureau of Labor Statistics data and data from real lead customer care representative resumes.

Research lead customer care representative duties and responsibilities

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
Answer inquiries of customers regarding their Medicaid application status.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Get lead customer care representative experience

Generally, it takes 6-12 months to become a lead customer care representative. The most common roles before becoming a lead customer care representative include customer service representative, customer care representative team lead and cashier.

Apply for lead customer care representative jobs

Now it's time to start searching for a lead customer care representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do lead customer care representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Lead customer care representative reviews

A zippia user wrote a review on Aug 2019

Pros

I like building relations with other companies, keeping customers satisfied and growing in all areas,

A zippia user wrote a review on Jul 2019

Cons

Non caring employer's , standing on my feet all day, working weekends, low pay

A zippia user wrote a review on Apr 2019