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Working as a Lead Customer Care Representative

There is more than meets the eye when it comes to being a lead customer care representative. For example, did you know that they make an average of $22.43 an hour? That's $46,658 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Lead Customer Care Representative Do

There are certain skills that many lead customer care representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a lead customer care representative, we found that a lot of resumes listed 23.6% of lead customer care representatives included customer care, while 17.1% of resumes included customer service, and 15.4% of resumes included high volume. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead customer care representative job title. But what industry to start with? Most lead customer care representatives actually find jobs in the retail and health care industries.

How To Become a Lead Customer Care Representative

If you're interested in becoming a lead customer care representative, one of the first things to consider is how much education you need. We've determined that 31.2% of lead customer care representatives have a bachelor's degree. In terms of higher education levels, we found that 7.6% of lead customer care representatives have master's degrees. Even though some lead customer care representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead customer care representative. When we researched the most common majors for a lead customer care representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on lead customer care representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a lead customer care representative. In fact, many lead customer care representative jobs require experience in a role such as customer service representative. Meanwhile, many lead customer care representatives also have previous career experience in roles such as customer care representative or cashier.

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Average Salary$46,658
Job Growth Rate-2%

Lead Customer Care Representative Career Paths

Top Careers Before Lead Customer Care Representative

Cashier
8.9 %

Top Careers After Lead Customer Care Representative

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Lead Customer Care Representative

Lead Customer Care Representatives in America make an average salary of $46,658 per year or $22 per hour. The top 10 percent makes over $57,000 per year, while the bottom 10 percent under $37,000 per year.
Average Salary
$46,658

Best Paying Cities

0

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Correctional Records Tech Lead-CCR Unit
Correctional Records Tech Lead-CCR Unit
Washington State
Washington State
05/23/2020
05/23/2020
$46,34405/23/2020
$46,344

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Lead Customer Care Representative Demographics

Gender

female

57.8 %

male

36.8 %

unknown

5.4 %

Ethnicity

White

59.2 %

Hispanic or Latino

18.2 %

Black or African American

12.1 %

Foreign Languages Spoken

Spanish

75.0 %

French

10.7 %

Portuguese

3.6 %
See More Demographics

Lead Customer Care Representative Education

Degrees

Bachelors

31.2 %

High School Diploma

27.6 %

Associate

19.4 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Lead Customer Care Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.6% of lead customer care representatives listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Lead Customer Care Representative Employers

1. Xerox
4.7
Avg. Salary: 
$60,360
Lead Customer Care Representatives Hired: 
14+
2. T-Mobile
4.7
Avg. Salary: 
$44,601
Lead Customer Care Representatives Hired: 
12+
3. Verizon Communications
4.7
Avg. Salary: 
$42,239
Lead Customer Care Representatives Hired: 
9+
4. Sprint
4.4
Avg. Salary: 
$45,965
Lead Customer Care Representatives Hired: 
7+
5. AT&T
4.8
Avg. Salary: 
$42,254
Lead Customer Care Representatives Hired: 
6+
6. American Express
4.8
Avg. Salary: 
$44,477
Lead Customer Care Representatives Hired: 
5+

Lead Customer Care Representative Videos

Updated October 2, 2020