Lead customer care representative demographics and statistics in the US
Lead customer care representative demographics research summary. Zippia estimates lead customer care representative demographics and statistics in the United States by using a database of 30 million profiles. Our lead customer care representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about lead customer care representatives after extensive research and analysis:
- There are over 53,735 lead customer care representatives currently employed in the United States.
- 60.0% of all lead customer care representatives are women, while 40.0% are men.
- The average lead customer care representative age is 40 years old.
- The most common ethnicity of lead customer care representatives is White (53.9%), followed by Hispanic or Latino (20.4%), Black or African American (12.7%) and Asian (7.0%).
- In 2022, women earned 96% of what men earned.
- 7% of all lead customer care representatives are LGBT.
- Lead customer care representatives are 59% more likely to work at private companies in comparison to public companies.
On this page
Lead customer care representative demographics by:
Lead customer care representative gender statistics
60.0% of lead customer care representatives are women and 40.0% of lead customer care representatives are men.
- Female, 60.0%
- Male, 40.0%
Lead customer care representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.0% |
| Male | 40.0% |
Lead customer care representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$40,294
Female income
$38,797
Lead customer care representative gender ratio over time
This data breaks down the percentage of men and women in lead customer care representative positions over time. Currently, 60.0% of lead customer care representatives are female.
Lead customer care representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 38.19% | 61.81% |
| 2011 | 38.03% | 61.97% |
| 2012 | 39.67% | 60.33% |
| 2013 | 40.16% | 59.84% |
| 2014 | 40.71% | 59.29% |
| 2015 | 40.58% | 59.42% |
| 2016 | 41.20% | 58.80% |
| 2017 | 41.67% | 58.33% |
| 2018 | 40.24% | 59.76% |
| 2019 | 39.77% | 60.23% |
| 2020 | 40.47% | 59.53% |
| 2021 | 40.05% | 59.95% |
Lead customer care representative related jobs gender ratio
We compared lead customer care representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Lead Customer Care Representative | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Lead customer care representative demographics by race
The most common ethnicity among lead customer care representatives is White, which makes up 53.9% of all lead customer care representatives. Comparatively, 20.4% of lead customer care representatives are Hispanic or Latino and 12.7% of lead customer care representatives are Black or African American.
- White, 53.9%
- Hispanic or Latino, 20.4%
- Black or African American, 12.7%
- Asian, 7.0%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Lead customer care representative race
| Lead customer care representative race | Percentages |
|---|---|
| White | 53.9% |
| Hispanic or Latino | 20.4% |
| Black or African American | 12.7% |
| Asian | 7.0% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Lead customer care representative race and ethnicity over time
See how lead customer care representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Lead customer care representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.33% | 12.96% | 6.27% | 16.41% |
| 2011 | 61.04% | 13.25% | 6.41% | 16.28% |
| 2012 | 60.24% | 13.13% | 6.22% | 17.13% |
| 2013 | 60.59% | 12.96% | 6.38% | 16.81% |
| 2014 | 59.97% | 12.91% | 6.69% | 16.99% |
| 2015 | 59.35% | 12.65% | 6.48% | 18.10% |
| 2016 | 58.47% | 13.14% | 6.72% | 18.00% |
| 2017 | 59.38% | 12.56% | 6.69% | 17.83% |
| 2018 | 59.20% | 12.14% | 6.86% | 18.21% |
| 2019 | 58.80% | 12.33% | 6.66% | 18.72% |
| 2020 | 56.24% | 11.74% | 6.81% | 19.33% |
| 2021 | 53.92% | 12.70% | 6.98% | 20.36% |
Lead customer care representative wage gap by race
According to our data, asian lead customer care representatives have the highest average salary compared to other ethnicities. Black or african american lead customer care representatives have the lowest average salary at $39,841.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,901 |
| White | $40,371 |
| Black or African American | $39,841 |
| Asian | $41,122 |
| Hispanic or Latino | $40,246 |
Average lead customer care representative age
See how the average age of lead customer care representatives varies based on ethnicity and gender.
Male
Female
Lead customer care representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Lead customer care representative age breakdown
The average age of lead customer care representatives is 40+ years years old, representing 49% of the lead customer care representative population.
Lead customer care representative age breakdown
| Lead Customer Care Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Lead customer care representative educational attainment
The most common degree for lead customer care representatives is bachelor's degree, with 41% of lead customer care representatives earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 22%.
- Bachelor's, 41%
- Associate, 27%
- High School Diploma, 22%
- Master's, 5%
- Other Degrees, 5%
Lead customer care representatives by degree level
| Lead customer care representative degree | Percentages |
|---|---|
| Bachelor's | 41% |
| Associate | 27% |
| High School Diploma | 22% |
| Master's | 5% |
| Other Degrees | 5% |
Lead customer care representative jobs you might like
Lead customer care representative wage gap by degree level
According to the data, lead customer care representatives with a Master's degree earn more than those without, at $45,025 annually. With a Bachelor's degree, lead customer care representatives earn a median annual income of $43,163 compared to $39,131 for lead customer care representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $45,025 |
| High School Diploma or Less | $37,734 |
| Bachelor's Degree | $43,163 |
| Some College/ Associate Degree | $39,131 |
Lead customer care representative employment statistics
Most lead customer care representatives work for a private in the health care industry.
Company size where lead customer care representatives work
Below, you can see the size of companies where lead customer care representatives work.
Lead customer care representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 37% |
| > 10,000 employees | 31% |
Lead customer care representative jobs by company type
Employees with the lead customer care representative job title have their preferences when it comes to working for a company. For instance, most lead customer care representatives prefer to work at private companies over public companies.
Lead customer care representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 38% |
| Private | 59% |
| Government | 2% |
Lead customer care representative jobs by industry
The most common industries for lead customer care representatives are health care, telecommunication and retail.
Lead customer care representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 14% |
| Health Care | 11% |
| Telecommunication | 8% |
| Retail | 8% |
| Media | 7% |
| Manufacturing | 7% |
| Technology | 7% |
| Professional | 6% |
| Finance | 6% |
| Insurance | 6% |
| Transportation | 4% |
| Hospitality | 3% |
| Construction | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Lead customer care representative turnover and employment statistics
Lead customer care representative unemployment rate over time
The unemployment rate for lead customer care representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Lead customer care representative unemployment rate by year
| Year | Lead customer care representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average lead customer care representative tenure
The average lead customer care representative stays at their job for 1-2 years, based on the 468 lead customer care representatives resumes in Zippia's database.
Lead customer care representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 15% |
| 1-2 years | 41% |
| 3-4 years | 15% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 7% |
Lead customer care representative LGBT ratio compared to similar jobs
Review the percent of lead customer care representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Lead Customer Care Representative | 7.19% | - |
| Record Keeper | 8.60% | 3,596 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Specialist | 11.16% | 19,984 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar lead customer care representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Record Keeper | 8.60% | 3,596 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Specialist | 11.16% | 19,984 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by lead customer care representatives
The most common foreign language among lead customer care representatives is Spanish at 75.0%. The second-most popular foreign language spoken is French at 10.7% and Portuguese is the third-most popular at 3.6%.
- Spanish, 75.0%
- French, 10.7%
- Portuguese, 3.6%
- Chinese, 3.6%
- Hebrew, 3.6%
- Other, 3.5%
Lead customer care representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 75.0% |
| French | 10.7% |
| Portuguese | 3.6% |
| Chinese | 3.6% |
| Hebrew | 3.6% |
| Other | 3.5% |
