Lead customer care representative job description
Updated March 14, 2024
3 min read
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Example lead customer care representative requirements on a job description
Lead customer care representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in lead customer care representative job postings.
Sample lead customer care representative requirements
- Proven experience as a lead customer care representative
- Excellent communication and problem-solving skills
- Ability to handle a high volume of customer inquiries
- Proficient in CRM software and Microsoft Office
Sample required lead customer care representative soft skills
- Strong leadership and team management skills
- Empathetic and patient with customers
- Positive attitude and ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and follow-up skills
Lead customer care representative job description example 1
Comscore lead customer care representative job description
**_Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment._**
**Job Title:** CCR Tagging Lead
**Location:** Remote
**About This Role:**
Lead the best practices and quality execution of attitudinal and behavioral digital Ad Effectiveness studies. Act as a liaison by building strong relationships with internal partners, clients and vendors. Key management responsibilities include driving the feasibility assessment, research tag implementation, and data review processes.
**What You'll Do:**
+ Responsible for multiple Premier or very large com Score clients; manages day to day needs and activities, as well as high-profile projects
+ Partners/liaises with other stakeholders including but not limited to client services, products, technology teams, and support teams
+ Owns large scale training objectives and enhancements
+ Accountable for large scale product operationalization and implementation within team
**What You'll Need:**
+ Bachelor Degree or (equivalent work experience in Internet Market Research)
+ 4-6 years' experience working with clients and their teams
+ Expert level analytical and problem solving skills
+ Expert negotiating and service provider
+ Positive work ethic and partnership skills
+ Ability to partner, influence and impact others
**About Comscore**
At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
**EEO Statement:** We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
*LI-ML1
**Job Title:** CCR Tagging Lead
**Location:** Remote
**About This Role:**
Lead the best practices and quality execution of attitudinal and behavioral digital Ad Effectiveness studies. Act as a liaison by building strong relationships with internal partners, clients and vendors. Key management responsibilities include driving the feasibility assessment, research tag implementation, and data review processes.
**What You'll Do:**
+ Responsible for multiple Premier or very large com Score clients; manages day to day needs and activities, as well as high-profile projects
+ Partners/liaises with other stakeholders including but not limited to client services, products, technology teams, and support teams
+ Owns large scale training objectives and enhancements
+ Accountable for large scale product operationalization and implementation within team
**What You'll Need:**
+ Bachelor Degree or (equivalent work experience in Internet Market Research)
+ 4-6 years' experience working with clients and their teams
+ Expert level analytical and problem solving skills
+ Expert negotiating and service provider
+ Positive work ethic and partnership skills
+ Ability to partner, influence and impact others
**About Comscore**
At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
**EEO Statement:** We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
*LI-ML1
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Updated March 14, 2024
Updated March 14, 2024