What is a lead customer service agent and how to become one

Key steps to become a lead customer service agent

1. Explore lead customer service agent education requirements

   Most common lead customer service agent degrees

   Bachelor's

   37.9 %

   High School Diploma

   27.2 %

   Associate

   21.5 %

   Show more

2. Start to develop specific lead customer service agent skills

   Skills	Percentages
   Reservations	24.33%
   Check-In	21.58%
   FAA	8.56%
   Safety Procedures	7.65%
   TSA	6.03%

   Show more

3. Complete relevant lead customer service agent training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New lead customer service agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead customer service agent based on U.S. Bureau of Labor Statistics data and data from real lead customer service agent resumes.

4. Research lead customer service agent duties and responsibilities

   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
   • Ensure that all FAA security regulations are followed by securing all doors until the proper time to board passengers.
   • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
   • Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.

5. Get lead customer service agent experience

   Generally, it takes 6-12 months to become a lead customer service agent. The most common roles before becoming a lead customer service agent include customer service agent, customer service representative team lead and cashier.

6. Apply for lead customer service agent jobs

   Now it's time to start searching for a lead customer service agent job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams