Average Salary
$29,725
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
157,174
Job Openings

Lead Customer Service Agent Careers

There is more than meets the eye when it comes to being a lead customer service agent. For example, did you know that they make an average of $14.29 an hour? That's $29,725 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Lead Customer Service Agent Do

There are certain skills that many lead customer service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and interpersonal skills.

When it comes to the most important skills required to be a lead customer service agent, we found that a lot of resumes listed 23.8% of lead customer service agents included check-in, while 9.7% of resumes included ensure compliance, and 9.5% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead customer service agent job title. But what industry to start with? Most lead customer service agents actually find jobs in the transportation and finance industries.

How To Become a Lead Customer Service Agent

If you're interested in becoming a lead customer service agent, one of the first things to consider is how much education you need. We've determined that 37.9% of lead customer service agents have a bachelor's degree. In terms of higher education levels, we found that 3.4% of lead customer service agents have master's degrees. Even though some lead customer service agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead customer service agent. When we researched the most common majors for a lead customer service agent, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on lead customer service agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a lead customer service agent. In fact, many lead customer service agent jobs require experience in a role such as customer service agent. Meanwhile, many lead customer service agents also have previous career experience in roles such as customer service representative or cashier.

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Average Salary
$29,725
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
157,174
Job Openings

Lead Customer Service Agent Career Paths

Top Careers Before Lead Customer Service Agent

Cashier
9.3 %

Top Careers After Lead Customer Service Agent

Cashier
7.2 %

Lead Customer Service Agent Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Lead Customer Service Agent

Lead Customer Service Agents in America make an average salary of $29,725 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$29,725
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Occc Customer Service Lead Agent-Remote Opportunity
Rollins, Inc.
03/04/2021
$33,39203/04/2021
Occc Customer Service Lead Agent-Remote Opportunity
Rollins, Inc.
03/04/2021
$33,39203/04/2021
Lead Customer Service Agent (Internal Only) Yampa Valley Regional Airport (HDN)
United Ground Express
01/23/2021
$34,43601/23/2021
Lead Customer Service Agent
Imperial Parking Corporation
10/25/2019
$29,21810/25/2019
Lead Customer Service Agent
Army Installation Management Command
08/29/2019
$46,06008/29/2019

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Lead Customer Service Agent Demographics

Gender

female

54.7 %

male

39.6 %

unknown

5.7 %

Ethnicity

White

57.6 %

Hispanic or Latino

20.1 %

Black or African American

12.0 %

Foreign Languages Spoken

Spanish

68.4 %

Italian

7.0 %

French

5.3 %
Show More Lead Customer Service Agent Demographics

Lead Customer Service Agent Education

Majors

Business
30.4 %

Degrees

Bachelors

37.9 %

High School Diploma

27.2 %

Associate

21.5 %
Show More Lead Customer Service Agent Education Requirements

Online Courses For Lead Customer Service Agent That You May Like

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.6
(1,637)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

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Top Skills For a Lead Customer Service Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.8% of lead customer service agents listed check-in on their resume, but soft skills such as computer skills and customer-service skills are important as well.

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Top Lead Customer Service Agent Employers

1. Delta Air Lines
4.8
Avg. Salary: 
$27,588
Lead Customer Service Agents Hired: 
70+
2. Continental
4.6
Avg. Salary: 
$34,030
Lead Customer Service Agents Hired: 
30+
3. Greyhound Bus
4.5
Avg. Salary: 
$28,149
Lead Customer Service Agents Hired: 
27+
4. Alaska Airlines
4.5
Avg. Salary: 
$27,620
Lead Customer Service Agents Hired: 
22+
5. Best Buy
4.8
Avg. Salary: 
$32,378
Lead Customer Service Agents Hired: 
19+
6. American Airlines
4.8
Avg. Salary: 
$28,558
Lead Customer Service Agents Hired: 
16+

Lead Customer Service Agent Videos

Updated August 18, 2021