Lead customer service agent demographics and statistics in the US
Lead customer service agent demographics research summary. Zippia estimates lead customer service agent demographics and statistics in the United States by using a database of 30 million profiles. Our lead customer service agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about lead customer service agents after extensive research and analysis:
- There are over 47,493 lead customer service agents currently employed in the United States.
- 57.3% of all lead customer service agents are women, while 42.7% are men.
- The average lead customer service agent age is 40 years old.
- The most common ethnicity of lead customer service agents is White (52.5%), followed by Hispanic or Latino (21.8%), Black or African American (12.6%) and Asian (6.9%).
- In 2022, women earned 98% of what men earned.
- 7% of all lead customer service agents are LGBT.
- Lead customer service agents are 60% more likely to work at private companies in comparison to public companies.
On this page
Lead customer service agent demographics by:
Lead customer service agent gender statistics
57.3% of lead customer service agents are women and 42.7% of lead customer service agents are men.
- Female, 57.3%
- Male, 42.7%
Lead customer service agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 57.3% |
| Male | 42.7% |
Lead customer service agent gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$36,559
Female income
$35,647
Lead customer service agent gender ratio over time
This data breaks down the percentage of men and women in lead customer service agent positions over time. Currently, 57.3% of lead customer service agents are female.
Lead customer service agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 40.85% | 59.15% |
| 2011 | 40.68% | 59.32% |
| 2012 | 42.36% | 57.64% |
| 2013 | 42.86% | 57.14% |
| 2014 | 43.42% | 56.58% |
| 2015 | 43.29% | 56.71% |
| 2016 | 43.92% | 56.08% |
| 2017 | 44.39% | 55.61% |
| 2018 | 42.94% | 57.06% |
| 2019 | 42.46% | 57.54% |
| 2020 | 43.17% | 56.83% |
| 2021 | 42.75% | 57.25% |
Lead customer service agent related jobs gender ratio
We compared lead customer service agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Lead Customer Service Agent | 43% | 57% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Lead customer service agent demographics by race
The most common ethnicity among lead customer service agents is White, which makes up 52.5% of all lead customer service agents. Comparatively, 21.8% of lead customer service agents are Hispanic or Latino and 12.6% of lead customer service agents are Black or African American.
- White, 52.5%
- Hispanic or Latino, 21.8%
- Black or African American, 12.6%
- Asian, 6.9%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.6%
Lead customer service agent race
| Lead customer service agent race | Percentages |
|---|---|
| White | 52.5% |
| Hispanic or Latino | 21.8% |
| Black or African American | 12.6% |
| Asian | 6.9% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.6% |
Lead customer service agent race and ethnicity over time
See how lead customer service agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Lead customer service agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.89% | 12.84% | 6.14% | 17.89% |
| 2011 | 59.61% | 13.13% | 6.28% | 17.76% |
| 2012 | 58.80% | 13.01% | 6.09% | 18.62% |
| 2013 | 59.15% | 12.84% | 6.26% | 18.29% |
| 2014 | 58.53% | 12.79% | 6.57% | 18.48% |
| 2015 | 57.91% | 12.53% | 6.36% | 19.59% |
| 2016 | 57.03% | 13.02% | 6.60% | 19.49% |
| 2017 | 57.94% | 12.44% | 6.56% | 19.31% |
| 2018 | 57.76% | 12.02% | 6.73% | 19.69% |
| 2019 | 57.36% | 12.21% | 6.54% | 20.21% |
| 2020 | 54.80% | 11.61% | 6.69% | 20.82% |
| 2021 | 52.49% | 12.58% | 6.86% | 21.84% |
Lead customer service agent wage gap by race
According to our data, asian lead customer service agents have the highest average salary compared to other ethnicities. Black or african american lead customer service agents have the lowest average salary at $36,284.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,321 |
| White | $36,605 |
| Black or African American | $36,284 |
| Asian | $37,059 |
| Hispanic or Latino | $36,530 |
Average lead customer service agent age
See how the average age of lead customer service agents varies based on ethnicity and gender.
Male
Female
Lead customer service agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Lead customer service agent age breakdown
The average age of lead customer service agents is 40+ years years old, representing 49% of the lead customer service agent population.
Lead customer service agent age breakdown
| Lead Customer Service Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Lead customer service agent educational attainment
The most common degree for lead customer service agents is bachelor's degree, with 38% of lead customer service agents earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 22%.
- Bachelor's, 38%
- High School Diploma, 27%
- Associate, 22%
- Diploma, 5%
- Other Degrees, 8%
Lead customer service agents by degree level
| Lead customer service agent degree | Percentages |
|---|---|
| Bachelor's | 38% |
| High School Diploma | 27% |
| Associate | 22% |
| Diploma | 5% |
| Other Degrees | 8% |
Lead customer service agent jobs you might like
Lead customer service agent wage gap by degree level
According to the data, lead customer service agents with a Master's degree earn more than those without, at $39,371 annually. With a Bachelor's degree, lead customer service agents earn a median annual income of $38,276 compared to $35,851 for lead customer service agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,371 |
| High School Diploma or Less | $34,992 |
| Bachelor's Degree | $38,276 |
| Some College/ Associate Degree | $35,851 |
Lead customer service agent employment statistics
Most lead customer service agents work for a private in the transportation industry.
Company size where lead customer service agents work
Below, you can see the size of companies where lead customer service agents work.
Lead customer service agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 34% |
Lead customer service agent jobs by company type
Employees with the lead customer service agent job title have their preferences when it comes to working for a company. For instance, most lead customer service agents prefer to work at private companies over public companies.
Lead customer service agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 37% |
| Private | 60% |
| Government | 2% |
Lead customer service agent jobs by industry
The most common industries for lead customer service agents are transportation, professional and retail.
Lead customer service agent industry statistics
| Industry | Percentages |
|---|---|
| Transportation | 19% |
| Fortune 500 | 14% |
| Professional | 10% |
| Retail | 9% |
| Technology | 8% |
| Hospitality | 6% |
| Finance | 6% |
| Media | 4% |
| Manufacturing | 4% |
| Health Care | 3% |
| Telecommunication | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Education | 1% |
Lead customer service agent turnover and employment statistics
Lead customer service agent unemployment rate over time
The unemployment rate for lead customer service agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Lead customer service agent unemployment rate by year
| Year | Lead customer service agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average lead customer service agent tenure
The average lead customer service agent stays at their job for 1-2 years, based on the 1,226 lead customer service agents resumes in Zippia's database.
Lead customer service agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 11% |
| 1-2 years | 36% |
| 3-4 years | 18% |
| 5-7 years | 16% |
| 8-10 years | 7% |
| 11+ years | 13% |
Lead customer service agent LGBT ratio compared to similar jobs
Review the percent of lead customer service agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Verifier | 5.53% | 650 |
| Medicaid Specialist | 6.73% | 73,368 |
| Lead Customer Service Agent | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Product Assistant | 11.16% | 57,518 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar lead customer service agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Verifier | 5.53% | 650 |
| Medicaid Specialist | 6.73% | 73,368 |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Product Assistant | 11.16% | 57,518 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by lead customer service agents
The most common foreign language among lead customer service agents is Spanish at 68.4%. The second-most popular foreign language spoken is Italian at 7.0% and French is the third-most popular at 5.3%.
- Spanish, 68.4%
- Italian, 7.0%
- French, 5.3%
- Portuguese, 3.5%
- Swahili, 1.8%
- Other, 14.0%
Lead customer service agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.4% |
| Italian | 7.0% |
| French | 5.3% |
| Portuguese | 3.5% |
| Swahili | 1.8% |
| Other | 14.0% |
