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Lead customer service agent education requirements

Updated January 8, 2025
2 min read
Usually, lead customer service agents don't need a college education. The most common degree for lead customer service agents is bachelor's degree with 38% graduates, with only 27% lead customer service agent graduates earning high school diploma. Lead customer service agents who decided to graduate from college often finish University of Phoenix or Georgia State University. Some good skills to have in this position include reservations, check-in and faa.

What education do you need to become a lead customer service agent?

What degree do you need to be a lead customer service agent?

The most common degree for lead customer service agents is bachelor's degree, with 38% of lead customer service agents earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 22%.
  • Bachelor's, 38%
  • High School Diploma, 27%
  • Associate, 22%
  • Diploma, 5%
  • Other Degrees, 8%

What should I major in to become a lead customer service agent?

You should major in business to become a lead customer service agent. 30% of lead customer service agents major in business. Other common majors for a lead customer service agent include general studies and psychology.

Best majors for lead customer service agents

20 best online courses for lead customer service agents

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10. The Customer: Build a Customer Service Strategy (BITE SIZE)

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11. Customer Service Basics: Improve your Service now

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Average lead customer service agent salary by education level

According to our data, lead customer service agents with a Master's degree earn the highest average salary, at $39,371 annually. Lead customer service agents with a Bachelor's degree earn an average annual salary of $38,276.
Lead customer service agent education levelLead customer service agent salary
Master's Degree$39,371
High School Diploma or Less$34,992
Bachelor's Degree$38,276
Some College/ Associate Degree$35,851

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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