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Lead customer service agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected lead customer service agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for lead customer service agents are projected over the next decade.
Lead customer service agent salaries have increased 11% for lead customer service agents in the last 5 years.
There are over 47,493 lead customer service agents currently employed in the United States.
There are 180,606 active lead customer service agent job openings in the US.
The average lead customer service agent salary is $35,231.
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 47,493 | 0.01% |
| 2020 | 48,067 | 0.01% |
| 2019 | 49,392 | 0.01% |
| 2018 | 48,480 | 0.01% |
| 2017 | 46,803 | 0.01% |
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $35,231 | $16.94 | +3.2% |
| 2024 | $34,129 | $16.41 | +2.8% |
| 2023 | $33,185 | $15.95 | +2.6% |
| 2022 | $32,340 | $15.55 | +1.8% |
| 2021 | $31,760 | $15.27 | +1.8% |
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Montana | 1,050,493 | 650 | 62% |
| 2 | Maine | 1,335,907 | 809 | 61% |
| 3 | New Hampshire | 1,342,795 | 786 | 59% |
| 4 | Delaware | 961,939 | 505 | 52% |
| 5 | Vermont | 623,657 | 324 | 52% |
| 6 | Nebraska | 1,920,076 | 980 | 51% |
| 7 | Idaho | 1,716,943 | 870 | 51% |
| 8 | New Mexico | 2,088,070 | 1,005 | 48% |
| 9 | South Dakota | 869,666 | 416 | 48% |
| 10 | Wyoming | 579,315 | 277 | 48% |
| 11 | Michigan | 9,962,311 | 4,448 | 45% |
| 12 | Massachusetts | 6,859,819 | 3,101 | 45% |
| 13 | Minnesota | 5,576,606 | 2,511 | 45% |
| 14 | Kansas | 2,913,123 | 1,324 | 45% |
| 15 | Rhode Island | 1,059,639 | 462 | 44% |
| 16 | Ohio | 11,658,609 | 5,009 | 43% |
| 17 | Arkansas | 3,004,279 | 1,301 | 43% |
| 18 | Oklahoma | 3,930,864 | 1,669 | 42% |
| 19 | Utah | 3,101,833 | 1,288 | 42% |
| 20 | South Carolina | 5,024,369 | 2,053 | 41% |
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Kahului | 1 | 4% | $34,604 |
| 2 | Kailua | 1 | 3% | $34,730 |
| 3 | Lafayette | 2 | 2% | $31,916 |
| 4 | Ontario | 1 | 1% | $43,183 |
| 5 | Los Angeles | 1 | 0% | $43,293 |