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What is a lead customer service representative and how to become one
The service industry is an important sector in our world today. Many people are employed in this sector. A lot of us would probably be lost without our trusted service personnel. Often, we overlook how challenging their work might be. Can you imagine spending your working hours talking to customers and trying to solve their concerns? These customers are often frustrated, too. If you can imagine that, then you can imagine what it is like to be a lead customer service representative.
Lead customer service representatives are more senior members of a customer service team. They probably have years of experience in the business. They also probably know how to handle customers and keep them calm. If you know anyone who works in customer service, you know that de-escalating high emotions is a gift and a work of art. Not everyone has that talent!
So if you think you have that special talent, or maybe you just want to be in a challenging role, this career path is worth an exploration. Despite hardships that you may face, it is ultimately a very fulfilling role!
Avg. Salary $36,097
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.72%
Asian 6.30%
Black or African American 11.82%
Hispanic or Latino 21.23%
Unknown 5.36%
White 54.56%
Genderfemale 67.94%
male 32.06%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Lead customer service representative career paths
Key steps to become a lead customer service representative
Explore lead customer service representative education requirements
Start to develop specific lead customer service representative skills
Skills Percentages Cleanliness 65.41% Cash Handling 14.26% Inventory Control 11.85% POS 1.23% Customer Service 1.01% Complete relevant lead customer service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New lead customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead customer service representative based on U.S. Bureau of Labor Statistics data and data from real lead customer service representative resumes.Research lead customer service representative duties and responsibilities
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Create PowerPoint presentations and present them to other customer service representatives.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
- Implement cost cutting measures leveraging out FedEx applications and services provide.
Get lead customer service representative experience
Generally, it takes 6-12 months to become a lead customer service representative. The most common roles before becoming a lead customer service representative include customer service representative, cashier team lead and sales associate.Prepare your lead customer service representative resume
When your background is strong enough, you can start writing your lead customer service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a lead customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable lead customer service representative resume templates
Build a professional lead customer service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your lead customer service representative resume.
Apply for lead customer service representative jobs
Now it's time to start searching for a lead customer service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first lead customer service representative job
Are you a lead customer service representative?
Share your story for a free salary report.
Average lead customer service representative salary
The average lead customer service representative salary in the United States is $36,097 per year or $17 per hour. Lead customer service representative salaries range between $22,000 and $58,000 per year.
What am I worth?
How do lead customer service representatives rate their job?
Lead customer service representative reviews
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Getting to know the people and the you work.with
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
