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Lead Customer Service Representative Careers

The service industry is an important sector in our world today. Many people are employed in this sector. A lot of us would probably be lost without our trusted service personnel. Often, we overlook how challenging their work might be. Can you imagine spending your working hours talking to customers and trying to solve their concerns? These customers are often frustrated, too. If you can imagine that, then you can imagine what it is like to be a lead customer service representative.

Lead customer service representatives are more senior members of a customer service team. They probably have years of experience in the business. They also probably know how to handle customers and keep them calm. If you know anyone who works in customer service, you know that de-escalating high emotions is a gift and a work of art. Not everyone has that talent!

So if you think you have that special talent, or maybe you just want to be in a challenging role, this career path is worth an exploration. Despite hardships that you may face, it is ultimately a very fulfilling role!

There is more than meets the eye when it comes to being a lead customer service representative. For example, did you know that they make an average of $16.38 an hour? That's $34,061 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Lead Customer Service Representative Do

There are certain skills that many lead customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a lead customer service representative, we found that a lot of resumes listed 48.5% of lead customer service representatives included inventory control, while 7.6% of resumes included customer service, and 6.2% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead customer service representative job title. But what industry to start with? Most lead customer service representatives actually find jobs in the retail and finance industries.

How To Become a Lead Customer Service Representative

If you're interested in becoming a lead customer service representative, one of the first things to consider is how much education you need. We've determined that 26.3% of lead customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.1% of lead customer service representatives have master's degrees. Even though some lead customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead customer service representative. When we researched the most common majors for a lead customer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on lead customer service representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a lead customer service representative. In fact, many lead customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many lead customer service representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$34,061
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
160,229
Job Openings

Lead Customer Service Representative Career Paths

Top Careers Before Lead Customer Service Representative

Cashier
13.3 %

Top Careers After Lead Customer Service Representative

Cashier
8.1 %

Lead Customer Service Representative Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Lead Customer Service Representative

Lead Customer Service Representatives in America make an average salary of $34,061 per year or $16 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$34,061
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Glen Ellyn, IL
Salary Range33k - 45k$39k$38,859
Hartford, CT
Salary Range30k - 47k$38k$38,178
Chandler, AZ
Salary Range29k - 45k$37k$36,743
Houston, TX
Salary Range26k - 41k$33k$33,093
Fort Myers, FL
Salary Range25k - 41k$33k$32,793
Harrisburg, PA
Salary Range25k - 36k$31k$30,652
$25k
$47k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Representative Lead-Remote Nationwide
Customer Service Representative Lead-Remote Nationwide
Unitedhealth Group Inc.
Unitedhealth Group Inc.
06/30/2021
06/30/2021
$35,72906/30/2021
$35,729
Lead Teacher and Customer Service REP
Lead Teacher and Customer Service REP
Emler Swim School
Emler Swim School
06/29/2021
06/29/2021
$20,87006/29/2021
$20,870
Gold Choice CSR Lead
Gold Choice CSR Lead
The Hertz Corporation
The Hertz Corporation
06/26/2021
06/26/2021
$33,73506/26/2021
$33,735
Lead Customer Service Representative, Full or
Lead Customer Service Representative, Full or
Circle K Stores, Inc.
Circle K Stores, Inc.
06/18/2021
06/18/2021
$30,82506/18/2021
$30,825
Customer Service-Ultimate Choice REP Lead
Customer Service-Ultimate Choice REP Lead
The Hertz Corporation
The Hertz Corporation
05/24/2021
05/24/2021
$30,84005/24/2021
$30,840
See More Recent Salaries

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Lead Customer Service Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Lead Customer Service Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Lead Customer Service Representative Resume

At Zippia, we went through countless Lead Customer Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Lead Customer Service Representative Demographics

Gender

female

64.1 %

male

30.9 %

unknown

5.1 %

Ethnicity

White

60.4 %

Hispanic or Latino

18.7 %

Black or African American

10.7 %

Foreign Languages Spoken

Spanish

77.1 %

French

5.8 %

Italian

2.5 %
See More Demographics

Lead Customer Service Representative Education

Majors

Business
32.4 %

Degrees

Bachelors

26.3 %

Certificate

24.4 %

High School Diploma

22.5 %
See More Education Info

Online Courses For Lead Customer Service Representative That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Lead Customer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 48.5% of lead customer service representatives listed inventory control on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Lead Customer Service Representative

Some places are better than others when it comes to starting a career as a lead customer service representative. The best states for people in this position are California, Oregon, Washington, and New York. Lead customer service representatives make the most in California with an average salary of $45,140. Whereas in Oregon and Washington, they would average $42,570 and $41,317, respectively. While lead customer service representatives would only make an average of $40,511 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Lead Customer Service Representative Jobs:
986
Highest 10% Earn:
$53,000
Location Quotient:
2.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Lead Customer Service Representative Jobs:
2,791
Highest 10% Earn:
$48,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Lead Customer Service Representative Jobs:
4,703
Highest 10% Earn:
$52,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Lead Customer Service Representative Employers

1. Circle K
4.3
Avg. Salary: 
$32,001
Lead Customer Service Representatives Hired: 
1,069+
2. Fifth Third Bank
4.9
Avg. Salary: 
$32,096
Lead Customer Service Representatives Hired: 
529+
3. Wells Fargo
4.7
Avg. Salary: 
$32,041
Lead Customer Service Representatives Hired: 
158+
4. Domino's Pizza
4.3
Avg. Salary: 
$29,296
Lead Customer Service Representatives Hired: 
136+
5. Pizza Hut
4.2
Avg. Salary: 
$31,268
Lead Customer Service Representatives Hired: 
118+
6. AT&T
4.7
Avg. Salary: 
$33,632
Lead Customer Service Representatives Hired: 
99+

Lead Customer Service Representative Videos

Updated October 2, 2020