The service industry is an important sector in our world today. Many people are employed in this sector. A lot of us would probably be lost without our trusted service personnel. Often, we overlook how challenging their work might be. Can you imagine spending your working hours talking to customers and trying to solve their concerns? These customers are often frustrated, too. If you can imagine that, then you can imagine what it is like to be a lead customer service representative.

Lead customer service representatives are more senior members of a customer service team. They probably have years of experience in the business. They also probably know how to handle customers and keep them calm. If you know anyone who works in customer service, you know that de-escalating high emotions is a gift and a work of art. Not everyone has that talent!

So if you think you have that special talent, or maybe you just want to be in a challenging role, this career path is worth an exploration. Despite hardships that you may face, it is ultimately a very fulfilling role!

What Does a Lead Customer Service Representative Do

There are certain skills that many lead customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Lead Customer Service Representative does

How To Become a Lead Customer Service Representative

If you're interested in becoming a lead customer service representative, one of the first things to consider is how much education you need. We've determined that 33.5% of lead customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.7% of lead customer service representatives have master's degrees. Even though some lead customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Lead Customer Service Representative
Top Lead Customer Service Representative Jobs Near You

Lead Customer Service Representative Career Paths

Average Salary for a Lead Customer Service Representative

Lead Customer Service Representatives in America make an average salary of $36,097 per year or $17 per hour. The top 10 percent makes over $58,000 per year, while the bottom 10 percent under $22,000 per year.
Average Lead Customer Service Representative Salary
$36,097 Yearly
$17.35 hourly
$22,000
10 %
$36,000
Median
$58,000
90 %

What Am I Worth?

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Lead Customer Service Representative Education

Lead Customer Service Representative Majors

33.4 %

Lead Customer Service Representative Degrees

Bachelors

33.5 %

High School Diploma

28.7 %

Associate

24.1 %

Top Skills For a Lead Customer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 48.5% of lead customer service representatives listed inventory control on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Lead Customer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Lead Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Lead Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume
Lead Customer Service Representative Resume

Lead Customer Service Representative Demographics

Lead Customer Service Representative Gender Distribution

Female
Female
68%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among lead customer service representatives, 67.9% of them are women, while 32.1% are men.

  • The most common race/ethnicity among lead customer service representatives is White, which makes up 59.4% of all lead customer service representatives.

  • The most common foreign language among lead customer service representatives is Spanish at 77.1%.

Online Courses For Lead Customer Service Representative That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service, Customer Support, And Customer Experience
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Master Customer Service using this practical customer care course...

Customer Service
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How to Approach New Customers and Maintain Existing Ones...

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Best States For a Lead Customer Service Representative

Some places are better than others when it comes to starting a career as a lead customer service representative. The best states for people in this position are New York, Delaware, Rhode Island, and Maryland. Lead customer service representatives make the most in New York with an average salary of $54,020. Whereas in Delaware and Rhode Island, they would average $53,271 and $52,925, respectively. While lead customer service representatives would only make an average of $52,076 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Lead Customer Service Representative Jobs:
484
Highest 10% Earn:
$52,000
Location Quotient:
1.46 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Lead Customer Service Representative Jobs:
405
Highest 10% Earn:
$95,000
Location Quotient:
0.91 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Lead Customer Service Representative Jobs:
347
Highest 10% Earn:
$92,000
Location Quotient:
0.8 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Lead Customer Service Representatives

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Top Lead Customer Service Representative Employers

Most Common Employers For Lead Customer Service Representative

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Valero Energy$87,073$41.8697
2Waste Management$44,266$21.2843
3Xerox$40,685$19.5647
4AT&T$38,640$18.58105
5Fifth Third Bank$37,089$17.83542
6Wells Fargo$37,045$17.81159
7T-Mobile$34,950$16.80106
8Family Video$33,888$16.2957
9Comcast$33,221$15.9747
10Charter Communications$32,990$15.8646

Lead Customer Service Representative Videos