The service industry is an important sector in our world today. Many people are employed in this sector. A lot of us would probably be lost without our trusted service personnel. Often, we overlook how challenging their work might be. Can you imagine spending your working hours talking to customers and trying to solve their concerns? These customers are often frustrated, too. If you can imagine that, then you can imagine what it is like to be a lead customer service representative.
Lead customer service representatives are more senior members of a customer service team. They probably have years of experience in the business. They also probably know how to handle customers and keep them calm. If you know anyone who works in customer service, you know that de-escalating high emotions is a gift and a work of art. Not everyone has that talent!
So if you think you have that special talent, or maybe you just want to be in a challenging role, this career path is worth an exploration. Despite hardships that you may face, it is ultimately a very fulfilling role!
There is more than meets the eye when it comes to being a lead customer service representative. For example, did you know that they make an average of $16.38 an hour? That's $34,061 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many lead customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a lead customer service representative, we found that a lot of resumes listed 48.5% of lead customer service representatives included inventory control, while 7.6% of resumes included customer service, and 6.2% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead customer service representative job title. But what industry to start with? Most lead customer service representatives actually find jobs in the retail and finance industries.
If you're interested in becoming a lead customer service representative, one of the first things to consider is how much education you need. We've determined that 26.3% of lead customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.1% of lead customer service representatives have master's degrees. Even though some lead customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a lead customer service representative. When we researched the most common majors for a lead customer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on lead customer service representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a lead customer service representative. In fact, many lead customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many lead customer service representatives also have previous career experience in roles such as cashier or sales associate.