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  • Clinical Lab Support Rep/Phlebotomist (Day Shift - 8am - 4:30pm) $5K Sign On Bonus

    The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section.
    $32k-37k yearly est.5d ago
  • Center of Plate Specialist (Sales Exp & Bilingual Pref'd) - Northern VA & DC Area

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The primary purpose of this position is to increase sales and penetration of the COP category by providing category expertise and selling both independently and jointly with Territory Managers (TMs) through the following: consultative services to aid customers through improved utilization of the category; sales force training; conducting product demonstrations to increase category and product knowledge. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for driving penetration and growth of assigned categories through consultative sales activities with targeted customers both independently and with Territory Managers. Provide product expertise and sales support for all aspects of the category including promotional opportunities, product information, suggested pricing, competitive information, and menu ideas prioritized for top penetration opportunities to achieve Division case growth objectives for category, as well as, realize Exclusive Brand (EB) conversion opportunities. Drive KPIs across category (including sales case growth, category penetration, EB penetration, and TM feedback) and competitive market pricing; work with TMs to refine product offering, order guides and potential pricing for new accounts. Support category specific product conversion activities, and new item sales opportunities based upon product margins, features and benefits. Assist TMs in opening new accounts with highest potential; accompany TMs on high potential accounts' visits to provide specific category expertise. Train TMs, focusing on top penetration priorities and utilizing hands-on product and printed materials during monthly sales meetings and one-on-one opportunities in the field; coach TMs during work withs. Develop and present selling and relevant training materials in conjunction with Category Management and Training functions. Demonstrate product use and/or menu applications at Market and Customer locations providing consulting expertise to customers on the key product considerations, product features/benefits and usage/preparation of the product. Assist in category growth by acquiring and providing marketing intelligence and customer feedback on product offerings, pricing, trends and innovations in the market; provide input into marketing / selling materials and events at the Market and assist Category Management with sourcing and inventory requirements. Promote and provide business solutions to top customers, passing potential leads to Business Solutions' team and facilitating a smooth transition. Answer (limited) product questions from the TMs via phone or email. Provide (limited) support to TMs in selling activities for non-prioritized opportunities. SUPERVISION None RELATIONSHIPS Internal: Category Management, Sales (TMs, DSMs, RSMs, VP Sales), Chef, Sr. Pricing Analyst External: Customers, Vendors QUALIFICATIONS Education/Training: High School diploma or equivalent required; Bachelor's degree preferred. Related Experience: 5 years experience in COP category; must possess deep, comprehensive product knowledge in COP; culinary training beneficial. Knowledge/Skills/Abilities: • Consultative selling skills preferred. • Possesses strong verbal and written communication skills, as well as solid interpersonal, presentation and training skills required. • Foodservice experience preferred, but not required. #LI-PL1 ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
    $27k-41k yearly est.31d ago
  • Specialized Tax Services - Research & Development - Senior Associate

    To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. PwC Tax provides unparalleled technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs To help us achieve this we have the PwC Professional; our global leadership development framework.
    $95k-132k yearly est.3d ago
  • Customer Experience Sales Guide

    DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees As a Customer Experience Sales Guide you will use a team based approach to ensure a one-of-a-kind sales experience for our customers, helping them navigate the path to vehicle ownership. Connect and build partnerships with customers who have expressed interest in purchasing a vehicle with DriveTime DriveTime is the largest privately owned used car sales and finance company in the country.
    $50k yearly26d ago
  • Client Service Representative Supervisor

    Veterinary Surgical Centers (VSC), a progressive, multi-location small animal surgery and rehabilitation practice in Northern Virginia, is seeking an experienced Client Service Representative (CSR) Supervisor to join its growing team. This will be a full-time position that will work out of our Vienna and Leesburg locations, as well as our brand-new Gaithersburg, MD location opening June 2023. This position requires the ability to travel and work out of Leesburg, VA; Vienna, VA; and Gaithersburg, MD locations, and the schedule will include five 8-hour days per week. (Individuals with some veterinary or animal care experience preferred.)
    $27k-44k yearly est.8d ago
  • Customer Experience Specialist (No Telemarketing)

    Through our diversified offerings and contracts we have become a major source for many government facilities across the nation and the globe. Unlike large companies that often forego the personal touch, we value this one-on-one contact with our customers. Work for a fast-growing business with opportunity to grow your experience and knowledge of the business field and the specialized field of government contracts!Company DescriptionThe Office Group, Inc. is an experienced government contractor in Poquoson, Virginia, looking for a long term hire with room for growth and increased pay. The Office Group is a contract holder of the prestigious General Services Administration Federal Strategic Sourcing Initiative BPA which serves Federal government buyers from most departments and agencies, including the military. Company Description The Office Group, Inc. is an experienced government contractor in Poquoson, Virginia, looking for a long term hire with room for growth and increased pay. For 30+ years The Office Group has grown continuously in sales and profits to become the thriving business that it is today. Daily tasks will include: * Works with customers on the phone, via email, and through our online chat application to offer quick and accurate assistance with placing orders, providing order status and tracking, and completing quotes. Work for a fast-growing business with opportunity to grow your experience and knowledge of the business field and the specialized field of government contracts!
    $29k-56k yearly est.27d ago
  • Customer Service/Sales

    Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Customer Service/Sales 1207745953 Reston, Virginia, US, 22096 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
    $27k-33k yearly est.26d ago
  • Coordinator, Customized Exchanges

    This position is located in Washington D.C. and Meridian requires MD, DC, or VA residence for all employees. : The Coordinator, Customized Exchanges is responsible for all administrative, logistical, and financial arrangements for in-person and virtual study tours, programs, trainings, and workshops on behalf of the U.S. Department of State and other U.S. government (USG) and private-sector funders. Maintain accurate documentation of program activity in digital files, in compliance with Meridian's data protection policies All Meridian staff are required to be fully vaccinated for COVID-19, unless a reasonable medical or religious accommodation is approved. Assist program lead with monitoring budget reports and reviewing the final accounting of total project expenditures for the funder and Meridian Finance Office according to established timetables
    $49.4k yearly7d ago
  • Customer Success Specialist - Software (Open to Remote)

    The ideal Customer Success Specialist will engage with customers to maximize the value of our software. As a Software Customer Success Specialist, you will be responsible for working with our customers to guide them to better see value and growth through the implementation of Simpson Strong-Tie's Outdoor Living Solutions and Pipeline LBM estimating software. At Simpson Strong-Tie, there's a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work - a place where you can connect, create and build your career. As the Software Customer Success Specialist, you will maintain ongoing customer relationships and networking, becoming the client's trusted advisor.
    $50.4k-71k yearly12d ago
  • IVR Cloud-Based Call Center SME

    IVR Cloud-Based Call Center SME
    $28k-39k yearly est.12d ago
  • Client Service Representative Supervisor

    Veterinary Surgical Centers (VSC), a progressive, multi-location small animal surgery and rehabilitation practice in Northern Virginia, is seeking an experienced Client Service Representative (CSR) Supervisor to join its growing team. This will be a full-time position that will work out of our Vienna and Leesburg locations, as well as our brand-new Gaithersburg, MD location opening June 2023.
    $27k-44k yearly est.2d ago
  • Vision Provider Relations Field Representative - Maryland / Washington DC

    As a Vision Provider Relations Representative, you will develop and execute the key components to drive initiatives for overall department strategies to service and manage our provider networks with a heavy influence on fostering and maintaining relationships with network providers. Up to 50% travel required in the Washington DC area / state of Maryland.
    $41k-60k yearly est.22d ago
  • Clinical Lab Support Rep/Phlebotomist - (Day Shift, 9:00am -6:30pm) $5K Sign On Bonus

    The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section.
    $35k-40k yearly est.5d ago
  • Chevy Service Advisor

    Description:We Offer:Competitive PayOngoing professional training Excellent benefits package including MedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield 401(k) and profit sharing plan with employer match Paid Holiday, Sick and Vacation TimeSummaryAutomotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.Essential DutiesAdvises customers about necessary service for routine maintenance.Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.Prepares a repair order showing time, cost and labor estimates for service.Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Schedules service appointments.Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner and obtains vehicle information.Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes promised time. Checks with dispatcher, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.Keeps service department forms, menus and pricing guides up-to-date.Implements a quality control process to eliminate comebacks.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Maintains a professional appearance.Keeps work area clean.Other tasks as assigned Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceTwo to four years related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical SkillsAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Certificates, Licenses, RegistrationsAutomotive Service Excellence (ASE) Certifications a plus Manufacturer TrainingValid Driver's LicensePI209888195
    $45k-74k yearly est.7d ago
  • Customer Care Representative

    Gives you the opportunity to learn and grow?If you answered yes to these questions, then this is the job for you!My Pest Pros is constantly growing and looking for individuals who fit our culture and have the talent and skillsets necessary to achieve both our company goals and the individual's personal goals.We are more than a bug company!
    $27k-34k yearly est.23h ago
  • Customer Care Associate

    Description: We are a family-owned business in food distribution that strives to fill our customers' needs while maintaining excellent relationships with all shippers, associates, and customers. We are a company that originated over 85 years ago. We distribute fresh fruits and vegetables over a 500-mile radius including, but not limited to Baltimore/Washington, North and South Carolina, Virginia and Tennessee. During that time, our company has built an excellent reputation for quality, service and dependability. Aside from a favorable salary, we offer a competitive benefits package including:Medical, Vision, Dental insurance and many more voluntary coverage options Company paid Disability, Life and Identity Theft insurance.FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options Paid Vacation, Sick Leave and HolidaysAnd much more!Schedule: Monday-Friday, 7:00am-3:00pmThe Customer Care Associate will support companywide Sales efforts by initiating or receiving and processing customer orders and driving Sales via their contact with customers.JOB DUTIES & RESPONSIBILITIES:Provide excellent customer care to every customer, every call Keying orders into the system, printing and editing orders Assist Customer Care Manager with daily activities Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls Run and update inventory and pricing reports Interface with warehouse, operations, and sales personnel Interface with product purchasing staff Assist in tracking the profitability of accounts Provide input for customer presentations Taking customer orders and upselling Requirements:EDUCATION REQUIREMENTS: College education is preferred, but not required. Produce experience is preferred.Must display basic arithmetic skills and have 2 years Data Entry ExperienceTRAINING, SKILLS, LICENSES: Administrative experience is required. Excellent communication and organization skills. Type at least 45 wpm, Proficient in MS Office, specifically Outlook, Word, and Excel. Excellent customer relations skills. Data Entry, word processing experience, and billing experience. Excellent written and verbal and communication skills. Attention to detail detail-orientated. Ability to deal with constant change. Accuracy with figures and the ability to work efficiently and independently. Excellent telephone skills and personality are a must.WORKING CONDITIONS: This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and sales personnel.EOE/Vet/DisabledPI208597277
    $28k-40k yearly est.11d ago
  • Client Service Representative (Vienna)

    Location: Vienna, VA, Leesburg VA
    $27k-44k yearly est.8d ago
  • Pharmacy Customer Service Associate

    * Prefer to have prior work experience with Walgreens. To see the salary range for this position please click here: Pay Transparency Pharmacy Customer Service Associate .
    $23k-27k yearly est.17d ago
  • HVAC Commercial Service Operations Lead

    **Location:** CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Seattle location.
    $49k-83k yearly est.3d ago
  • Client Service Associate

    2022 Edelman Financial Engines, LLC. Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. Every client's situation and goals are unique, and the powerful fusion of high-tech and high-touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves. If you have outstanding client service and communication skills, with a good understanding of finance, this is the opportunity for you! Founded on the idea that financial education is a fundamental right for everyone, Edelman Financial Engines continues to grow and challenge the status quo. At Edelman Financial Engines, we believe everyone deserves to move their financial life forward!
    $48k-75k yearly est.18d ago

Learn More About Lead Customer Service Representative Jobs

Average Salary For a Lead Customer Service Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Lead Customer Service Representative is $36,097 per year or $17 per hour. The highest paying Lead Customer Service Representative jobs have a salary over $58,000 per year while the lowest paying Lead Customer Service Representative jobs pay $22,000 per year

Updated April 1, 2023
Average Lead Customer Service Representative Salary
$44,542 yearly
$17 hourly

5 Common Career Paths For a Lead Customer Service Representative

Assistant Manager

An assistant manager provides assistance and support to the direct manager in ensuring that the business runs smoothly with guaranteed satisfaction. An associate manager helps organize daily projects and manages employees to make sure that tasks are being done in a timely and accurate manner. Assistant managers are also expected to develop a good relationship with the whole workforce and clients to contribute to a successful and healthy workplace. An assistant manager is also required to present practical strategies for business growth, monitor daily operations, and communicate with clients for any possible suggestions and complaints.

Office Manager

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.


Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.


Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.

Team Leader

Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.

Illustrated Career Paths For a Lead Customer Service Representative