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The differences between lead customer service representatives and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a lead customer service representative, becoming an assistant customer service manager takes usually requires 4-6 years. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a lead customer service representative include cleanliness, cash handling and inventory control. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Lead Customer Service Representative | Assistant Customer Service Manager | |
| Yearly salary | $36,097 | $34,118 |
| Hourly rate | $17.35 | $16.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,052 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Lead customer service representatives and assistant customer service managers have different pay scales, as shown below.
| Lead Customer Service Representative | Assistant Customer Service Manager | |
| Average salary | $36,097 | $34,118 |
| Salary range | Between $22,000 And $58,000 | Between $28,000 And $41,000 |
| Highest paying City | Goldsboro, NC | - |
| Highest paying state | New York | - |
| Best paying company | IBM | - |
| Best paying industry | Insurance | - |
There are a few differences between a lead customer service representative and an assistant customer service manager in terms of educational background:
| Lead Customer Service Representative | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between lead customer service representatives' and assistant customer service managers' demographics:
| Lead Customer Service Representative | Assistant Customer Service Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 32.1% Female, 67.9% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |