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The differences between lead customer service representatives and service leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a lead customer service representative, becoming a service lead takes usually requires 4-6 years. Additionally, a service lead has an average salary of $83,844, which is higher than the $36,097 average annual salary of a lead customer service representative.
The top three skills for a lead customer service representative include cleanliness, cash handling and inventory control. The most important skills for a service lead are food service, food safety, and exceptional client.
| Lead Customer Service Representative | Service Lead | |
| Yearly salary | $36,097 | $83,844 |
| Hourly rate | $17.35 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,052 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 53% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Lead customer service representatives and service leads have different pay scales, as shown below.
| Lead Customer Service Representative | Service Lead | |
| Average salary | $36,097 | $83,844 |
| Salary range | Between $22,000 And $58,000 | Between $49,000 And $142,000 |
| Highest paying City | Goldsboro, NC | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | IBM | Meta |
| Best paying industry | Insurance | - |
There are a few differences between a lead customer service representative and a service lead in terms of educational background:
| Lead Customer Service Representative | Service Lead | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between lead customer service representatives' and service leads' demographics:
| Lead Customer Service Representative | Service Lead | |
| Average age | 40 | 47 |
| Gender ratio | Male, 32.1% Female, 67.9% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |