Lead customer service representative resume examples from 2026
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How to write a lead customer service representative resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the lead customer service representative role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in lead customer service representative-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some lead customer service representative interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical lead customer service representative skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a lead customer service representative resume:
- Cleanliness
- Cash Handling
- Inventory Control
- POS
- Customer Service
- Sales Floor
- Gas Pumps
- Customer Care
- House Training
- Customer Inquiries
- Problem Resolution
- Credit Card
- Customer Complaints
- Inbound Calls
- Bank Products
- Customer Satisfaction
- CSRs
- Outbound Calls
- Customer Relations
- Quality Standards
- Customer Service Reps
- Medicare
- Customer Issues
- Windows
- Medicaid
- Customer Accounts
- Leadership
- Telephone Calls
- Computer System
- Troubleshoot
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the lead customer service representative.
How to write lead customer service representative experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great lead customer service representative resumes:
Work history example #1
Relationship Banker
Wells Fargo
- Utilized my knowledge of various products to cross-sell and ensure customers' financial needs have been met.
- Worked with other departments to cross-sell bank services and products to customers.
- Identified and make sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners.
- Administered all electronic banking products including ATM, debit and credit cards, and online bill paying services.
- registered & NMLSR ID: 821111 Meet quarter goals as a teller and personal banker.
Work history example #2
Relationship Banker
Wells Fargo
- Moved database structure to reflect individual company relationships; allowing for increased customer retention and cross-sell ability.
- Collaborated with a team of 30 bankers to help launch and maintain Business On-Line, a new online
- Analyzed accounts to increase cross-sell opportunities.
- Maximized clientele by exceeding their expectations and gaining their trust Utilized profiling to identify cross-sell opportunities.
- Trained and coached new employees, presented on sales goals and company policies in team meetings.
Work history example #3
Lead Customer Service Representative
Richard Heath and Associates
- Supported Verizon Wireless customers with efficiency and professionalism.
- Decided to pursue Assistant Manager training, however no positions were available after the training.
- Maneuvered through DirecTV computer system using windows based program and achieving maximum proficiency for customer solutions.
- Initiated changes in existing policies and procedures that improved facility security and reduced incidents of internal/external theft.
- Created and documented official procedures for the Records Department.
Work history example #4
Office Assistant
MD Anderson Cancer Center
- Coordinated Book Loan Program including correspondence and billing documentation in addition to NCAA regulated book return procedures and documentation.
- Served as Payroll Coordinator for 10 employees and approved time and attendance through an electronic time and attendance system.
- Processed corrections to payroll adjustments, medical benefits, tax withholdings, and balance adjustments.
- Scheduled special procedures for radiation oncology physicians with emphasis on brain malignancies and stereotactic radiosurgery.
- Worked on the communication between internal routers and border BGP speakers in an autonomous system.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2014 - 2014
Highlight your lead customer service representative certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your lead customer service representative resume:
- Certified Pharmacy Technician (CPhT)
- International Accredited Business Accountant (IABA)
- Certified Customer Service Representative (CCSR)
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Planning Engineer (CPE)