Lead Customer Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 16,308 Lead Customer Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Lead Customer Service Representative Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Lead Customer Service Representative Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Lead Customer Service Representative CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Lead Customer Service Representatives, the skill that stands out above all others in terms of how frequently it shows up on lead customer service representative resumes is customer service, which is more than twice as common as the next common skill: phone calls. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a lead customer service representative.
Top Skills for a Lead Customer Service Representative
Source: Zippia.com
See All Lead Customer Service Representative Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Lead Customer Service Representatives:

Example # 1

Lead Customer Service Representative

  • Processed store closing procedures and balanced sales in order to create the stores daily bank deposit.
  • Followed all OSHA compliance and regulations.
  • Provided high quality customer service 24/7 concerning mobile phone, telephone, television satellite and Internet care throughout the country.
  • Service various interdepartmental groups via phone, fax, and email.
  • Maximize productivity and efficiency through proper scheduling.

Example # 2

Lead Customer Service Representative

  • Troubleshooted for any issues with the customer's internet.
  • Assisted customers with cable, phone, and internet service.
  • Unlock customers root issue, find out wants interest and needs and tie together with Directv features and benefits.
  • Trained in general customer service for Directv.
  • Maintained work schedules Ordered supplies/maintained inventory Analyzed, documented, and reported technical issues that could not be resolved by troubleshooting.

Example # 3

Food Service/Cashier

Burger King
  • Cook Maintain a clean kitchen Train new employees Cashier Clean the lobby Take drive-thru orders
  • Work the register and Drive-Thru.
  • Operated cash registers and related equipment to process cash, credit and debit card transactions at drive-thru and inside counter.
  • Prepare and cook food Work in a fast pace under a time limit as quickly and neatly as possible
  • Received customer orders with positive expression, accepted payments at registers and prepared meal trays to order.

Example # 4

Front Desk Representative

Marriott International
  • Delivered outstanding customer service by implementing Marriott's code of ethics and values.
  • Awarded Spirit to Serve aware from corporate Marriott after a year of employment.
  • Trained new hire in the position of Sales and Event Coordinator.
  • Full Time Trained to use Marriott's Property Management System.
  • Checked them in using our system PMS.

Show More
We compared 16,308 sample lead customer service representative resumes with job offers and found that the average years of experience required for a lead customer service representative job required by employers is 8.0 years.
How much work experience do employers want to see?
The average lead customer service representative job listing asks for 8.0 years of work experience.
How much work experience does the average lead customer service representative candidate have?
The average lead customer service representative resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your lead customer service representative skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from lead customer service representative resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a lead customer service representative, you may wonder exactly how your education section should look. Lead Customer Service Representative roles often require a High School Diploma degree or higher, so the majority of lead customer service representative resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Lead Customer Service Representative Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Lead Customer Service Representatives. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Lead Customer Service Representatives to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%
Updated May 19, 2020