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Lead Customer Service Representative Salary

Average Yearly Salary
Updated May 18, 2020
$32,000
$27,000
$32,000
$39,000
The average lead customer service representative makes about $32,952 per year. That's $15.84 per hour! Those in the lower 10%, such as entry-level positions, only make about $27,000 a year. Meanwhile, the top 10% are sitting pretty with an average salary of $39,000. Many of lead customer service representatives seem to be drawn to retail and finance companies. Unless they care more about money, in which case lead customer service representatives tend to work at health care, transportation, and telecommunication companies. Even the employees who work in these industries can confirm that's where the money is. Although money is important, a lot of people base their career decisions solely on location. That's why we found that California, Washington and Nevada pay lead customer service representatives the highest salaries.
Best Paying Cities
Peoria, AZ
$36,782
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Map of Lead Customer Service Representative Salaries

The darker areas on the map show where Lead Customer Service Representatives earn the highest salaries across all 50 states.

Average Salary

Average Lead Customer Service Representative Salary By Location

Throughout the U.S., the average salary for a lead customer service representative is roughly $32,952 per year, which boils down to $15.84 per hour. Interestingly enough, lead customer service representatives have the highest salaries in Las Vegas, NV at about $38,241 per year. For those who are just starting out, the average entry-level salary in Las Vegas, NV is $23,000. Additionally, lead customer service representatives make more than the average salary in Minneapolis, MN, Peoria, AZ, El Paso, TX, Charleston, WV, and Schaumburg, IL. On a more broad level, lead customer service representative salaries are highest in California, Washington, Nevada, New York, Massachusetts, Minnesota, and Oregon. On the contrary, North Carolina, Kentucky, and Alabama offer the lowest lead customer service representative salaries.

City
Average Salary
Las Vegas, NV
Las Vegas, NV
$38,241
$38k
Minneapolis, MN
Minneapolis, MN
$37,455
$37k
Peoria, AZ
Peoria, AZ
$36,782
$37k
El Paso, TX
El Paso, TX
$35,396
$35k
Charleston, WV
Charleston, WV
$35,275
$35k
Schaumburg, IL
Schaumburg, IL
$34,870
$35k
Denver, CO
Denver, CO
$34,430
$34k
Brunswick, OH
Brunswick, OH
$33,614
$34k
Concord, NH
Concord, NH
$33,433
$33k
Albuquerque, NM
Albuquerque, NM
$31,781
$32k

High Paying Lead Customer Service Representative Jobs

Average Lead Customer Service Representative Salary By Company

If you want to get paid the most as a lead customer service representative, being employed by a company such as RSM or UnitedHealth Group would be a smart choice, as they are the highest paying companies in this field. Additionally, companies like Cigna and Centene also report highly competitive salaries for lead customer service representatives.

The largest raises come from changing jobs.

See what's out there.

Lead Customer Service Representative Salary History

Compare salaries for individual cities or states with the national average.

    Average Lead Customer Service Representative Pay By Industry

    Lead customer service representative salaries can vary on many factors, including what industry a job is in. In fact, jobs with health care, transportation, and telecommunication companies tend to be the highest paying. Furthermore, a lead customer service representative can make a yearly salary of $40,285 while working for health care companies. All the while, other lead customer service representatives are making $35,884 at transportation companies and $35,254 at telecommunication companies. One industry lead customer service representatives may want to avoid is the hospitality industry as it offers the lowest average salary at $30,466.

    Industry
    Average Salary
    Health Care
    Health Care
    $40,285
    $40k
    Transportation
    Transportation
    $35,884
    $36k
    Telecommunication
    Telecommunication
    $35,254
    $35k
    Technology
    Technology
    $33,544
    $34k
    Manufacturing
    Manufacturing
    $33,039
    $33k
    Finance
    Finance
    $31,699
    $32k
    Retail
    Retail
    $31,228
    $31k
    Hospitality
    Hospitality
    $30,466
    $30k

    Lead Customer Service Representative Salary By Experience Level

    The salary for a lead customer service representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Recently Added Lead Customer Service Representative Salaries

    CompanyJobLocationDate AddedSalary
    Customer Service Representative Lead
    Customer Service Representative Lead
    Chandler, AZ
    Chandler, AZ
    10/09/2020
    10/09/2020
    $36,543
    $36,543
    10/09/2020
    Customer Service Representative Lead
    Customer Service Representative Lead
    Pennington, NJ
    Pennington, NJ
    10/08/2020
    10/08/2020
    $34,436
    $34,436
    10/08/2020
    Customer Service Representative Lead/Trainer
    Customer Service Representative Lead/Trainer
    Harrisburg, PA
    Harrisburg, PA
    09/24/2020
    09/24/2020
    $35,479
    $35,479
    09/24/2020
    Customer Service Lead Representative
    Customer Service Lead Representative
    Nashville, TN
    Nashville, TN
    09/23/2020
    09/23/2020
    $41,740
    $41,740
    09/23/2020
    Customer Service Representative/Membership Engagement Lead
    Customer Service Representative/Membership Engagement Lead
    Seattle, WA
    Seattle, WA
    09/16/2020
    09/16/2020
    $34,206
    $34,206
    09/16/2020
    CSR Lead
    CSR Lead
    Irvine, CA
    Irvine, CA
    09/03/2020
    09/03/2020
    $31,305
    $31,305
    09/03/2020
    Hunter Technical Resources
    Hunter Technical Resources
    Customer Service REP IV (Team Lead)
    Customer Service REP IV (Team Lead)
    Customer Service REP IV (Team Lead)
    Englewood, CO
    Englewood, CO
    08/28/2020
    08/28/2020
    $39,653
    $39,653
    08/28/2020
    Customer Service Representative Lead
    Customer Service Representative Lead
    Harrisburg, PA
    Harrisburg, PA
    08/24/2020
    08/24/2020
    $33,392
    $33,392
    08/24/2020
    Customer Service Representative Lead-Call Center
    Customer Service Representative Lead-Call Center
    Kansas City, MO
    Kansas City, MO
    08/14/2020
    08/14/2020
    $42,888
    $42,888
    08/14/2020
    Gold Choice CSR Lead
    Gold Choice CSR Lead
    College Park, GA
    College Park, GA
    08/10/2020
    08/10/2020
    $23,479
    $23,479
    08/10/2020