Top Lead Customer Service Representative Skills

Below we've compiled a list of the most important skills for a Lead Customer Service Representative. We ranked the top skills based on the percentage of Lead Customer Service Representative resumes they appeared on. For example, 41.1% of Lead Customer Service Representative resumes contained Customer Service as a skill. Let's find out what skills a Lead Customer Service Representative actually needs in order to be successful in the workplace.

The six most common skills found on Lead Customer Service Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Lead Customer Service Representative jobs:
  • Managed and directly supervised all shift responsibilities, including store retail operation and partner deployment while delivering legendary customer service.
  • Started as customer service representative, and ended as a lead customer representative with additional sales, and administrative responsibilities.
  • Managed day-to-day Customer Service activities and report generation in accordance with company policies, legal requirements, and customer specifications.
  • Provided superior personal customer service to include efficient processing of customer orders utilizing a multiple phone line communication system.
  • Conducted excellent customer service, Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
  • Provide consistent and excellent customer service experiences by maintaining the highest degree of courtesy, confidentiality and professionalism.
  • Demonstrate leadership in customer service with extensive responsibilities for resolving problems and customer inquiries regarding business products.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments
  • Promoted twice as part-time associate; revitalized poor performing bike service department/earned lead Customer Service Support role.
  • Improved customer service and cash management efficiency by streamlining team activities and standardizing responses to common questions.
  • Provided professional phone based customer service to insurance policyholders, beneficiaries, agents, and internal customers.
  • Provided front desk management and customer service for a fast-paced business and professional testing center.
  • Assisted customer service manager clerical projects, created daily reports for fellow customer service representatives.
  • Promoted to Lead Representative in recognition of quality customer service and overall job performance.
  • Provided excellent customer service and provided conflict resolution in complaints with customers and employees.
  • Provided call center/customer service support for background investigations for employment and residential applicants.
  • Developed highly empathetic client relationships and earned reputation for exceeding Customer Service expectations.
  • Used bilingual communication skills to receive perspective business calls and provide customer service.
  • Exhibited necessary customer service skills for incoming calls to increase customer satisfaction.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Lead Customer Service Representative jobs:
  • Provided superior customer service handling escalated phone calls to ensure resolutions.
  • Completed company paperwork, answered phone calls and ensured overall customer satisfaction
  • Interviewed potential recruits, and evaluated preliminary phone calls.
  • Prepare short-term loans, clerical and extensive typing, data entry, customer service, answering and receiving multiple phone calls.
  • Handled phone calls and complaints beyond the scope of the service representatives and secured and closed building at end of shift.
  • Contracted by PSE&G in the Print Production Department, answer clients questions as needed via Email and Phone Calls.
  • Assisted customers through email and phone calls with questions on Devices being recall and provided everything needed to get them fix.
  • Answer incoming customer phone calls regarding product features, fit ability, returns, stock availability, and order tracking.
  • Credit counselor responding to client or creditor inquiries via one-on-one inbound/outbound phone calls, took over 100 calls per day.
  • Answered difficult phone calls, reviewed and checked employees' work for quality, instructed training classes for employees.
  • Manage 7500 wholesale accounts via phone calls, e-mail, and written correspondence including processing e-mail orders and returns.
  • Maintained and ensured overall cleanliness of clinic, ordering supplies and materials, managed incoming and outgoing phone calls.
  • Provided timely responses to customer inquiries by processing an average of 12 phone calls per hour during peak periods.
  • Monitored several queues to ensure that more than 75% of the phone calls were answered within 20 seconds.
  • Answer phone calls helping customers with whatever questions they may have, including booking tee times for golfers.
  • Received and processed incoming phone calls for Disney Mobile as well as up selling and selling new products.
  • Answer phone calls and incoming complaints from customers and resolving their issues to the best of my abilities.
  • Train seasonal employees on how to competently answer regular customer phone calls, as well as e-mails.
  • Answered or responded to all incoming phone calls and emails for inquiries for reservations and/or human resources.
  • Answered phone calls and online inquiries to provide outstanding customer service for a leading event supply company.

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3. Data Entry

high Demand
Here's how Data Entry is used in Lead Customer Service Representative jobs:
  • Operated and developed data entry system equipped to maintain customer and staff information.
  • Completed records management, data entry, and utilized multiple computer applications.
  • Utilized data entry to input mail-in orders and update customer account information.
  • Performed heavy data entry, analyzed property reports and escrow information.
  • Provided training to data entry and customer service representatives.
  • Performed data entry and processed reservations into rental contracts.
  • Process data entry of confidential client information into systems
  • Completed supporting paperwork and data entry as required
  • Performed data entry and outbound/inbound updates.
  • Completed data entry for reservations.
  • Adjudicated claims including data entry of hard copy HCFA 1500's and applied payments received on claims against outstanding claims receivable.
  • Recorded all information into MS Access database, processed data entry for EFT network program, generate contracts for clients funding.
  • Worked data entry (requests for bank statements, direct deposit forms, disputes) in addition to previous responsibilities.
  • Work with corporate IT to train employees across 26 plants around the country on new company-wide data entry program.
  • Handle all customer clerical duties including service calls, data entry, spreadsheets and emails on a daily basis.
  • Review all sales orders for data entry accuracy, pricing programs, discounts, order minimums and shipping requirements.
  • Completed data entry (such as daily pit entries), monthly inventory, and inputted daily multiplier promotions.
  • Performed data entry with a high level of accuracy, to input the large volume of incoming orders.
  • Provided team leader support to 40 data entry and outbound customer service representatives that support multiple client programs.
  • Assisted the Assistant Manager in managerial duties, such as data entry, cash handling, ordering products.

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4. Customer Complaints

high Demand
Here's how Customer Complaints is used in Lead Customer Service Representative jobs:
  • Investigated, analyzed, and researched outstanding customer complaints; offered quick resolutions resulting in customers' satisfaction.
  • Assisted in resolving customer complaints and coordinating appropriate corrective action associated with the delivery of products and services.
  • Responded to customer complaints elevated from Senior Customer Service Representatives and Customer Service Representatives to provide resolution.
  • Key Achievements: * Effectively managed escalated customer complaints with results-oriented focus on solving problems.
  • Supervised multiple employees * Trained and motivated fellow employees * Investigated and resolved customer complaints
  • Established positive customer relationships by answering customers' questions and positively handling customer complaints.
  • Guaranteed positive customer experiences and resolved customer complaints in a calm and respectful manner.
  • Assisted in resolving escalated customer complaints with compassion and urgency to their satisfaction.
  • Provide leadership and support on escalated issues involving sensitive and critical customer complaints.
  • Handled customer complaints and provided information about organization's products and services.
  • Provided friendly and professional customer support for customer complaints and inquiries.
  • Handled and assisted unresolved customer complaints escalated from customer service reps.
  • Responded promptly to inquiries regarding product questions and resolved customer complaints.
  • Addressed customer complaints and when necessary expediting customers to appropriate personnel.
  • Investigated customer complaints and gathered information for payment of defective merchandise.
  • Provided order status and rapidly resolved discrepancies and customer complaints.
  • Resolved customer complaints efficiently and effectively to acquire loyal customer.
  • Assisted customers by providing information and resolving all customer complaints.
  • Processed high volume telephone orders and resolved customer complaints.
  • Provided descriptions of company products and resolved customer complaints.

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5. Supervisor Calls

high Demand
Here's how Supervisor Calls is used in Lead Customer Service Representative jobs:
  • Train new hire*schedule appointments *issue credits*payment arrangement *tech support *sales* Coach* maintain daily paper work* Supervisor Calls
  • Served as point of contact for all Customer Service Representatives escalated Supervisor calls from customers.
  • Assisted management by taking supervisor calls and completing various assigned projects.
  • Handle supervisor calls and Customer Service Satisfaction surveys.
  • Handled all escalated/Supervisor calls from fellow peers
  • Handled elevated supervisor calls from members.
  • Handled elevated supervisor calls when necessary.
  • Assisted supervisors taking supervisor calls.
  • Resolve and mediate a large volume of escalated supervisor calls originating from a total of 42 customer service representatives.
  • Take escalated supervisor calls to assist with customers concerns or other issues they may have with our service.
  • Experienced and trained in leading by example, instruction, morale management, call coaching, supervisor calls.
  • Worked as a back-up Question Gate answering questions from fellow team members and take supervisor calls.
  • Monitor calls daily, facilitate meetings, audit adjustment, and take over supervisor calls.
  • Take supervisor calls from CSR's when customers want to speak with a higher power.
  • Resolve escalated supervisor calls and respond to the assist line and other emergency lines.
  • Assist CSR's with any questions as well as supervisor calls assisting dissatisfied members.
  • Answered member calls; responded to escalated supervisor calls to provider a resolution.
  • Assisted agents with calls and also took Supervisor calls to assist the clients.
  • Handle Supervisor calls, document, research and resolve complaints and issues.
  • Assisted Team Members with any Questions, Concerns or Supervisor Calls.

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6. Sales Representatives

high Demand
Here's how Sales Representatives is used in Lead Customer Service Representative jobs:
  • Involved in all aspects of customer service/sales activities including: supervising and motivating sales representatives, and maintained excellent customer service.
  • Supplied district reports for monthly residential profit/loss, responsible for monthly commissions for outside residential sales representatives.
  • Processed customer transactions, referred customer to sales representatives for cross selling opportunities.
  • Receive calls from sales representatives and qualify customers for installation.
  • Supported sales representatives by establishing contacts and generating product interest.
  • Assisted Team-members and Sales Representatives with second level customer/product concerns.
  • Monitored calls of sales representatives to insure quality calls
  • Monitor calls when mentoring candidates for Sales Representatives.
  • Collaborate closely with seven regional sales representatives.
  • Communicate effectively with customers, sales representatives, Service Team Leaders, Drivers and other internal personnel while:.
  • Processed purchase orders, generated pricing, resolved general customer issues, supported field sales representatives, etc.
  • Received a letter from region vice president for being one of the top sales representatives in region.
  • Handled escalated calls from customers and outside sales representatives with empathy and as a subject matter expert.
  • Trained Customer Service and Sales Representatives on order entry systems and business operations for the new division.
  • Key sales orders for Direct Sales Representatives in North Carolina, South Carolina, and New York.
  • Served as primary source of contact for field sales representatives, customers, and company plants.
  • Provided Tele-Support to customers in regions of the country where Sales Representatives were unable to contact.
  • Provide direction to sales representatives and photographers in order to keep each photo shoot operating smoothly.
  • Provided customer service training to new hires and assisted Sales Representatives on customer service issues.
  • Assisted customers and sales representatives with order inquiries, order processing, and tracking orders.

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7. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Lead Customer Service Representative jobs:
  • Assisted as a cashier handling money, checks, and credit card transactions on company's POS system when needed.
  • Operate cash register, and completed cash, check, or credit card transactions in exchange for goods.
  • Conducted auditing of all bank related activity as well as handle deposits, withdrawals and credit card transactions.
  • Balanced daily credit card transactions and cash at the beginning and at the close of workday.
  • Provided customer support for Handling all cash and credit card transactions in department store environment.
  • Operated a cash register for cash and credit card transactions with 98% accuracy.
  • Processed large cash and credit card transactions on a cash register.
  • Keep track of all money in debit / credit card transactions.
  • Cash handling, credit card transactions, customer service.
  • Receive payments by cash and credit card transactions.
  • Generated receipts for credit card transactions.
  • Managed all cash and credit card transactions in department store environment with a consistently high level of accuracy.
  • Operated a cash register for cash, checks, and credit card transactions Priced merchandizing shelves and took inventory of supplies.
  • Handled cash/check/credit card transactions Dealt with customers and complaints Answered multiple phone line system Helped with management duties and operations
  • take credit card transactions and transfer funds.A also helped and guidance other Reps. Service is us

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8. Technical Support

high Demand
Here's how Technical Support is used in Lead Customer Service Representative jobs:
  • Provided technical support for numerous credit card terminals while providing excellent customer service.
  • Provided online technical support and internal and external customer service.
  • Managed and supervised a team of technical support representatives.
  • Administered electronic trouble shooting tests for Technical Support.
  • Facilitated account management and basic technical support curriculum.
  • Provided technical support for wireless data devices.
  • Provide organization and technical support.
  • Provided quality meeting spaces, technical support and event planning services to UW students, departments and the surrounding business community.
  • Discussed account usage and benefits of products and services, assisted in technical support for voice and data products.
  • Lead a team of 40+ customer service and technical support employees for a world-leading wireless terminals and accessories manufacturer.
  • Assist customers and representatives with billing, and technical support issues in a fast pace and high-volume environment.
  • Led Technical Support Group Recreation Committee, and designed and implemented initiatives to improve employee morale and productivity.
  • Provided live wireless phone technical support, coupled with small scale return fulfillment, shipping and receiving.
  • Assist Call Center Mgr with hiring training of front counter, call center and technical support representatives.
  • Cross trained to provide relief for Product Recall, Technical Support, Work Force and Collections.
  • Issued minor technical support and issuance of installation request and follow-up of service work order request.
  • Provided customer service in inbound call center as well as prompt and reliable technical support.
  • Handled billing and adding to the customers cable service, also did technical support.
  • Helped manager train new employees on policies and procedures in sales and technical support.
  • Assist sprint customers with payments, bill questions, technical support and general questions.

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9. Customer Accounts

high Demand
Here's how Customer Accounts is used in Lead Customer Service Representative jobs:
  • Managed key global customer accounts through demand management forecasting using a third party consignment while responsible for inventory management.
  • Maintained customer accounts with exceptional customer service for International and Domestic customers via phone fax and email.
  • Maintained customer accounts and partnered with sales representative assigned to each account to achieve optimal customer satisfaction.
  • Managed customer accounts in North East Region of USA Supervised sales representatives; oversaw invoicing and collections
  • Administer business transactions in connection with activation of new customer accounts on a computer terminal.
  • Updated customer accounts and corresponding escalation databases for any and all escalated issues.
  • Review customer accounts and release orders after successful evaluation of payment history.
  • Investigated questionable data for customer accounts and recommended actions to resolve discrepancies.
  • Opened and maintain customer accounts by recording and updating account information.
  • Maintain and supervise inventory control processes all customer accounts.
  • Gathered information, researches/resolves inquiries and notated customer accounts.
  • Adjusted customer accounts and updated information as needed.
  • Research and prevent fraudulent activity on customer accounts.
  • Managed customer accounts and resolved financial discrepancies.
  • Facilitate multiple financial transactions regarding customer accounts.
  • Facilitate inbound telephone calls regarding customer accounts.
  • Interfaced product specialists with customer accounts.
  • Maintained customer accounts per company guidelines.
  • Monitor and operate multiple customer accounts.
  • Update customer accounts promptly and accurately.

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10. New Accounts

high Demand
Here's how New Accounts is used in Lead Customer Service Representative jobs:
  • Provided customer service through taking phone calls, payments, opening new accounts, terminating accounts and updating customer account information.
  • Act as liaison between police and security, set up new accounts, obtain credit records from credit reporting agencies.
  • Suggested the selling of TV, Internet, and Phone Package Deals; Set up new accounts for customers.
  • Trained new staff on Sprint policies and procedures, Performed credit checks and created new accounts for new subscribers.
  • Account Creation- Work directly with electric, and gas sales teams to set up new accounts in the system.
  • Initiate and open new accounts and explain; advice on and promote bank products and services to customers.
  • Respond to inquiries relating to daily information, limousine services, special projects and information surrounding new accounts.
  • Open and process new accounts including all types of consumer and business deposit accounts and safe boxes.
  • Organized promotional demonstration activities for Corporate Marketing cross selling new accounts, IRAs and Mutual Funds.
  • Perform all job functions of a bank teller, including opening new accounts and account management.
  • Retained 75 new accounts through prospecting and lead source subscriptions in first 90 days of hire.
  • Cross trained in Data Entry which was responsible for helping technicians open new accounts for customers.
  • Initiate and open new accounts, issue cashier checks, money order, currency orders.
  • Open new accounts and solicited customers to purchase other products offered by the bank.
  • Set up new accounts, sign up accounts for seminars, and process payments.
  • Vault teller, Lead CSR, backup personal banker, auditing new accounts.
  • Handle high-level tasks, such as opening new accounts and closing existing accounts.
  • Issued new accounts, assist customers in opening, promoted products and services.
  • Handled all new accounts as they came to us from other distribution centers.
  • Process loan expenses, opened new accounts and handled cash and check deposits.

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11. Billing Questions

high Demand
Here's how Billing Questions is used in Lead Customer Service Representative jobs:
  • Answer incoming calls regarding Cable and Internet service and billing questions and helped the CSR Representatives with any questions or issues.
  • Handled customer inquiries, complaints, billing questions, research crossed meters, escalated callbacks, payment extensions /service request.
  • Act as liaison between Secure Horizons and the customer, handling Customer inquiries, pharmacy inquiries, billing questions.
  • Assisted co-worker with complex questions regarding insurance policies, billing questions, on-line manual changes and procedural issues.
  • Handled customer/pharmacy inquires, billing questions, benefit information, as well as assisting with necessary override requests.
  • Obtain client information by answering telephone calls, verifying information, and answering billing questions.
  • Provide customer assistance relating to carrier issues, phone service and billing questions.
  • Handle customer inquiries, complains, billing questions and payment extensions/services requests.
  • Work closely with all internal departments to address patient billing questions.
  • Assist customers with cable, phone and broadband billing questions.
  • Resolved billing questions and disputes, and initiated customer calls.
  • Assisted Long Term Care customers and employees with billing questions.
  • Handle all complex billing questions, credits, and prorates.
  • Handle billing questions and payment extensions as well service requests.
  • Processed payments over the phone and answered billing questions.
  • Answer billing questions for the member concerning their medication.
  • Answer billing questions and help solve customer issues.
  • Handle accounts and billing questions and information.
  • Offer technical support and answer billing questions.
  • Resolved billing questions and disputes.

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12. High Volume

high Demand
Here's how High Volume is used in Lead Customer Service Representative jobs:
  • Handle emergency and pressure situations using current technology associated with high volume call centers.
  • Provided counter assistance and telephone coverage for high volume customer facility.
  • Delivered excellent customer service in a high volume call center environment.
  • Maintained optimum efficiency and cost effectiveness in high volume environment.
  • Prepared and delivered high volume/catering orders/events.
  • Answered a high volume of incoming calls from clients and colleagues; treated each person with respect and provided information requested.
  • Control high volume of customer disputes and customer issues which includes pricing, upgrades and explaining the use of new equipment.
  • Receive and disburse more than $30,000 in a high volume establishment serving more than 2000 customers a day.
  • Managed high volume call center -Ensured effective employee and team performance -Seamlessly completed workload in a deadline driven work environment
  • Responded to high volume inbound calls (excess 150 to 200 calls daily) in a call center environment.
  • Worked various shifts and high volume schedules that met the needs of the business which required some overtime.
  • Assist in supervising daily work flow and personnel in a fast paced, high volume, changing environment.
  • Provide customer service and support to all levels of company employees via a high volume corporate call center.
  • Provided excellent customer service to all customers and fellow co-workers in a high volume call center environment.
  • Worked to establish a working relationship with the new team during a period of extremely high volume.
  • Conducted invoice audits of high volume and complex billing for contractual and non-contract customers to ensure accuracy.
  • Provided upbeat competent customer service that created a positive environment for a high volume of client retention.
  • Provide customer service for a high volume of inbound calls, and also offering products and services.
  • Handled high volume of calls for the company's crisis line, from insured parties requesting assistance.
  • Answered a high volume of calls per day while maintaining a high standard of customer service.

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13. Sales Goals

high Demand
Here's how Sales Goals is used in Lead Customer Service Representative jobs:
  • Prepared sales contracts Resolved customer concerns promptly to maintain satisfaction Accounted for all Inventory and ordered new stock Consistently exceed sales goals
  • Coordinated sales goals and managed inventory.
  • Managed a team of three Customer Service Representatives, ensuring the team achieves sales goals and excels at its operational duties.
  • Achieved exceptional sales goals being recognized as one of top ten performers in the east market area within three separate quarters.
  • Experienced customer service and sales representative, consistently exceeded sales goals and guest satisfaction; praised by managers for success.
  • Targeted customer interest with a variety of products and service offerings, accepted sales goals and competed in incentive contests.
  • Answered incoming calls, processed transactions over the phone and referred different bank products and services to reach sales goals.
  • Created recognition presentation for highlighted employees who reached & exceeded sales goals and performed with outstanding quality customer service.
  • Developed training programs that enhanced employee performance and meet/exceed lead sales goals by building productive relationships with in-store personnel.
  • Assess and meet customer needs in both retail and insurance replacement fields while meeting and exceeding sales goals.
  • Audit the branch monthly, perform coaching to help employees meet sales goals, conduct employee reviews.
  • Achieved individual referral/sales goals while performing a team concept to achieve branch goals and objectives.
  • Collaborate with business development managers to achieve sales goals, including direct management of staff.
  • Achieved daily sales goals, increasing new product sales & outreach to increase client base.
  • Instilled motivation in an energetic sales team while regularly achieving monthly and quarterly sales goals.
  • Achieved quarterly sales goals including opening checking and savings accounts, insurance and investment referrals.
  • Reached monthly sales goals nearly 100% by persisting and following through with customers.
  • Completed daily tasks and sales goals, to increase store revenue and organization responsibilities.
  • Learned to use time effectively to achieve personal sales goals while assisting others.
  • Trained and coached employees on audit sensitive information as well as sales goals.

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14. Company Policies

high Demand
Here's how Company Policies is used in Lead Customer Service Representative jobs:
  • Trained and developed new and existing customer service representatives on company policies and procedures inclusive of monitoring and evaluating trainee progress.
  • Rerouted misdirected inquires, educated new and existing members, providers, or beneficiaries concerning company policies and procedures.
  • Carried out management responsibilities in accordance to company policies, procedures, and legal requirements.
  • Ensured immediate resolution of customer issue to preserve customer loyalty and fulfill company policies.
  • Ensured superior customer service by distributing company memos and enforcing company policies and procedures.
  • Documented violations of company policies/procedures by associates and conducts progressive disciplinary action.
  • Assisted management in developing and training new company policies and procedures.
  • Maximize sales and profitability through the efficient execution of company policies.
  • Maintained adherence to installation related standards and company policies and procedures.
  • Maintained customer files via mainframe in accordance with company policies/procedures.
  • Enforce company policies and regulations, disciplining as necessary.
  • Mentored and trained new/existing staff on job duties/company policies.
  • Demonstrated and enforced new company policies and procedure.
  • Ensured adherence to company policies and procedural guidelines.
  • Communicate company policies and procedures with new employees
  • Monitored conformance to all company policies.
  • Assisted in management, recruiting, training, and operations of a 12 member team in administering company policies and procedures.
  • Have extensive knowledge of all company policies and procedures, such as, safety and security procedures relating to the store.
  • Ensured strict adherence to company policies and procedural guidelines Responded to customer calls and inquiries regarding over-draft protection, I.R.A.
  • Call Center - Personally handled and problem-solved customer service issues, concerns and complaints while maintaining company policies and standards.

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15. Customer Orders

average Demand
Here's how Customer Orders is used in Lead Customer Service Representative jobs:
  • Mentor Customer Service Representatives while responding to incoming customer inquiries, generate quotes, enter customer orders and expedites.
  • Processed all customer orders, produced all related paperwork and necessary information required for customer work orders
  • Managed customer orders and provided sales support* Provided excellent customer service* Implemented training processes
  • Worked directly with multiple decoration facilities to help expedite customer orders.
  • Processed approximately 500 customer orders, inquiries and loan applications daily.
  • Responded to and processed inbound customer orders and return authorizations.
  • Collect payment and organize delivery for special customer orders.
  • Process Customer orders following established Customer Contract guidelines.
  • Processed customer orders and checked inventory for availability.
  • Expedited customer orders through national company database.
  • Performed daily customer service via phone, e-mail, and in person, including data entry of customer orders.
  • Provide excellent customer service by handling customer orders, inquires and complaints in a professional and timely manner.
  • Processed customer orders, receipts, and/or changes in service through use of in-house warehousing management system.
  • Handled heavy phone activity and data entry for customer orders for containers and service on equipment.
  • Recorded customer orders via telephone or in store and reconciled cash register receipts to cash drawer.
  • Maintain and process customer orders, manage and process cash drawer, provide exceptional customer service.
  • Lead Customer Service Representative - Providing sales, service & order resolutions for customer orders.
  • Distributed customer orders for account changes and new service to the Customer Care Representatives.
  • Manage, receive and process customer orders for North America, Export and Military.
  • Assist claims specialist with reconciling failed claim adjudications for customer orders as needed.

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16. Internet

average Demand
Here's how Internet is used in Lead Customer Service Representative jobs:
  • Assisted with customer resolution of technical issues including; e-mail configuration, internet security and home networking.
  • Utilized Windows and internet based computer applications as well as ledger-based billing systems to process customer inquiries.
  • Propelled initiatives that resulted in successful selling of internet based products and accounts via telephone.
  • Entered customers' profile information utilizing a complex internet and software system.
  • Team environment as a telephone/Internet support sales representative.
  • Assist customers in an inbound call center setting, with Cable, Internet, and Telephone technical and billing support.
  • Partner with warehouse, catalog, internet site, and sister store affiliates to secure customers' merchandise requests.
  • Processed inbound orders in the US and internationally via, phone, fax, government websites and internet.
  • Serve as a primary contact for inbound customer inquiries via telephone, internet, e-mail or facsimile transmission.
  • Generated prior authorization requests via Internet or telephone (for all insurance) and maintained until received.
  • Required complex knowledge of various PC and Apple/Mac operating systems, Internet communications, and protocol.
  • Resolved customer inquiries on new service and offered internet, phone and cable services to customers.
  • Answered in-bound calls from within the state of Texas, selling phone/internet/cable services to subscribing customers.
  • Received 75 - 90 calls daily regarding billing for cable, internet and phone services.
  • Team Lead for all data entry of customer orders by FAX, phone, internet.
  • Used internet communication to answer customer concerns and questions, through email and online chat.
  • Used the Internet daily to accurately enter customer s information into data base systems.
  • Assist customers with setting up services, such as television, internet and phone.
  • Use of Windows based programs as well as extensive use of the internet.
  • Research account concepts that material is sparse on by utilizing other internet resources.

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17. ATM

average Demand
Here's how ATM is used in Lead Customer Service Representative jobs:
  • Assisted Military personnel and their families with medical appointments at the Military Treatment Centers or civilian physicians
  • Gained a good knowledge of veterinary terminology within different diagnoses, medications and treatments.
  • Distinguished legitimacy of counterfeit currency/checks, replenished branch's ATM's, monitored that proper currency transaction reports were upheld.
  • Responded to residents' needs and concerns in a calm and timely manner while maintaining a warm and positive atmosphere.
  • Lead by example, as well as sharing opportunities for growth on a daily basis in a dining room atmosphere.
  • Promoted and fostered a customer friendly atmosphere in the shop in order to facilitate successful pawn and sales transactions.
  • Improved and cultivated a team based atmosphere by reducing communication barriers and rigid and work structures in the team.
  • Cash handling, open and close procedure, process customer's transaction, merchant services, and ATM processing.
  • Answered incoming calls in a call center atmosphere; processed/resolved customer inquiries in reference to their electric power.
  • Activate and order ATM and debit cards, activate fund transfers, and handle X daily financial transactions.
  • Audited, vault teller, balance ATM, teller work, referrals, assistant to the managerial staff.
  • Create a fun and positive atmosphere for customers through engaging conversation, honesty, integrity, and compassion
  • Create, review, and provide to management performance reports for employees and ATM's as directed.
  • Developed skills in each person to learn the product and systems we used in the work atmosphere.
  • End of the day ATM transactions, Business account transactions and drop box straight deposits.
  • Oversee high-quality operation of branch environment (ATM's, teller equipment, etc.)
  • Competed in a highly competitive sales atmosphere selling memberships for various buying and travel clubs.
  • Supervised ATM and branch settlements and made sure branch cash was within allotted limits.
  • Complete accurate monthly surprise audits of logs, cash drawers, vault and ATM.
  • Handled cash drawer, over saw ATM operations, ordered cash and office supplies.

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18. Outbound Calls

average Demand
Here's how Outbound Calls is used in Lead Customer Service Representative jobs:
  • Provided customer service by responding to inbound/outbound calls regarding customer subscriptions, billing and accounts.
  • Monitored customer service inbound and outbound calls for quality assurance.
  • Provided excellent service to customers on inbound/outbound calls.
  • Handled in/outbound calls regarding satellite installation.
  • Serviced inbound and outbound calls for maintaining and collecting on charged off credit card accounts in a quota driven environment.
  • Serviced 529 Financial Professionals, shareholders and internal sales team via inbound and outbound calls for all 529 Plans.
  • Make outbound calls to technician companies requesting technician's reports and technician photos to help expedite the claim process.
  • Placed outbound calls to newspaper subscription accounts to collect payments and avoid subscription stops while consistently exceeding departmental goals.
  • Make outbound calls to potential college students and provide them with information on different colleges in their state.
  • Answered incoming/outbound calls regarding billing, credit, sales, and service, shipping, and customer complaints.
  • Place outbound calls to Ally Bank customers to identify and resolve issues or inquires with their accounts.
  • Handle heavy inbound and outbound calls to assist the customer, collect payments, and resolve problems.
  • Make outbound calls to insurance companies to verify patient's benefits, authorization, appeals, etc.
  • Answered inbound calls in support of clients, and placed outbound calls conveying instructions to appropriate individuals.
  • Make outbound calls on live leads, when speaking with Clients verifying eligibility by asking probing questions.
  • Job Duties: Conducting outbound calls to eligible and qualified candidates to schedule dental appointments.
  • Maintained a high ratio of sales per the inbound / outbound calls into the system.
  • Field high volume of inbound/outbound calls for customers, account managers, and service technicians.
  • Fulfilled daily quotas for outbound calls, lead generation, and follow-up criteria with customers.
  • Lead reps on answering the inquiries, resolving problems, inbound/outbound calls from various clients.

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19. Bank Deposits

average Demand
Here's how Bank Deposits is used in Lead Customer Service Representative jobs:
  • Audited transactions daily to ensure compliance, Reconciled cash tills in addition to filing bank deposits according to company procedures
  • Balanced and processed daily bank deposits including proceeds check distribution.
  • Back office duties included bank deposits, ordering of supplies, inventory, payday loan and ATF Form 4473 audits.
  • Compiled and deposited daily bank deposits, verified all bank notes/personal checks for validity, and controlled all banking matters.
  • Receive, receipt and reconcile funds; to include making daily cash/check bank deposits and credit card batching/balancing.
  • Acquired additional money handling skills including safe audits, bank deposits, and direct contact with payment centers
  • Managed bank deposits and made sure that cash was counted accurately at the end of each shift.
  • Balanced drawers, verified daily transactions, prepared bank deposits and locked money in the safe.
  • Maintain bank deposits and cashier reports for data to process end of month reports correctly.
  • Conducted daily routine transactions such as check cashing, bank deposits, and payday loans.
  • Handle cash transactions daily and to make sure bank deposits were accurate and on time.
  • Prepared daily bank deposits and trained new employees on computer and cash register operations.
  • Handled cash transactions including setting up bank deposits; preparing and adjusting approved invoices.
  • Handled cash flow, balancing drawers and making bank deposits on daily basis.
  • Maintain daily bookkeeping, office and till balancing, and daily bank deposits.
  • Prepare till and balance at end of shift, including preparing bank deposits.
  • Manage inventory levels, evaluate cash drawers, and make bank deposits.
  • Handled cash drawer, bank deposits, & other cash transactions.
  • Supervised cashiers, prepared bank deposits, and wrote daily reports.
  • Cash handling procedures including preparing and dropping off bank deposits.

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20. Csrs

average Demand
Here's how Csrs is used in Lead Customer Service Representative jobs:
  • Led and trained a group of 3+ CSRs at a time, was responsible for making change and maintaining the till.
  • Implemented a positive first approach to assessments, placing responsibility on CSRs to better understand unique strengths and areas needing improvement.
  • Trained staff on operating procedures and company services and also provided accurate, specific and timely performance feedback for CSRs.
  • Led group of 15-20 CSRs to effectively assist customers with billing and technical inquiries concerning services, equipment and claims.
  • Assigned cleaning task to other CSRs to ensure that the store remained in a clean and customer friendly manner.
  • Trained CSRs representatives on store and sales practices, and contributed to significant improvements in guest satisfaction and sales.
  • Create and update weekly a training manual for each California Program and train new and CSRs on updated policies.
  • Assisted management with OTJ training of new hires on all company procedures and day-to-day duties assigned to CSRs.
  • Assist CSRs with order entry, order fulfillment, and customer calls as needed to ensure efficiency.
  • Nominated to be a Customer Service Representative coach for region responsible for completing training for new CSRs.
  • Collected data from CSRs that would be used to daily form a metrics system for everyday use.
  • Acted as a lead dispatcher, responsible for the supervision of staff of five to eight CSRs.
  • Assisted in training and quality assurance reviews of 14+ CSRs during my role as Team Lead.
  • Review recorded calls with CSRs to ensure quality and accuracy-develop plan of action on recurring issues.
  • Work closely with ABB CSRs, ABB managers, vendors, carriers and any other ABB personnel
  • Assisted Awards Services Manager with training CSRs on new programs and orientation of new employees.
  • Trained CSRs how to accurately provide detailed descriptions of clothing item during the phone conversation.
  • Managed all training of CSRs so their development meets the prescribed Cash America standards.
  • Provided assistance to fellow CSRs as a member of the Command Center Resolutions team.
  • Worked with fellow CSRs to ensure compliance of bank rules and federal regulations.

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21. Customer Information

average Demand
Here's how Customer Information is used in Lead Customer Service Representative jobs:
  • Respond to customer questions and quotes in guidelines, collect and distribute necessary customer information including credit applications and job orders.
  • Function included ordering CSR's, pulling address validations, loop qualifications and obtaining necessary customer information as needed.
  • Maintained customer management database with up to date customer information by verifying during call-ins and walk-in visits.
  • Collected customer information and analyzed customer needs for repair, service orders and up-sell opportunities.
  • Acquired customer information and faxed to automotive dealerships; data entry all computer generated.
  • Gathered commercial and residential customer information required for proper scheduling and invoicing.
  • Updated and maintained customer information using Microsoft Excel and other office databases.
  • Captured and entered information into the database to maintain customer information.
  • Placed orders for catalogs and updated customer information among other things.
  • Verify customer information using various company purchased software and resources.
  • Document all customer cases and manage customer information databases.
  • Opened and closed checking/savings accounts by recording customer information.
  • Maintain accurate customer information for future reference.
  • Review and enter highly confidential customer information.
  • Retrieved customer information via computer systems.
  • Keyed customer information in computer system.
  • Greet customers as soon as they pull onto the lot and gather customer information to input into the computer system.
  • Supervised a team of 10 assist caller in subscribing to MCI long distance service entered customer information into data base.
  • Gather customer information, access and fulfill customer needs, educate customer where applicable to prevent need for future contacts.
  • Created processed and filed customer information, as well as handle escalated employee and customer issues.

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22. Inventory Control

average Demand
Here's how Inventory Control is used in Lead Customer Service Representative jobs:
  • Maintained accurate inventory control records, leading to enhanced company efficiency and client satisfaction.
  • Specialized in customer service, order entry, logistics, inventory control and advertising materials
  • Process inventory control and oversee other customer service representatives within store.
  • Processed inventory control information on what items were received and shipped.
  • Input inventory logs and maintained an awareness of inventory control.
  • Manage inventory levels utilizing computerized tracking inventory control system.
  • Completed minor accounting tasks, managed warehouse inventory control.
  • Coordinated yearly inventory control to decrease financial loss.
  • Maintained proper inventory controls, facilitate inventory transaction.
  • Maintained detailed sales records regarding inventory control.
  • Maintained accurate product for Inventory Control.
  • Served as back-up inventory control manager.
  • Coordinate and manage inventory control.
  • Created control reports of comparative shipping prices, inventory* Assisted accounting department with A/R collection, inventory control and account issues.
  • Entered all orders into AS400, this was used to research the history of a unit, billing and inventory control.
  • Provide friendly customer service, answering customers questions, providing purchase assistance, inventory control processes and special order sales.
  • Assisted with marketing and merchandising support; product sourcing, design, social media implementation, and inventory control.
  • Maintained in-store inventory control on the sales floors and warehouse areas, while updating on demand ordering and shipments.
  • Inventory control of long and short term products, researched inaccuracies and quickly resolved any and all discrepancies.
  • Cash and inventory control, customer service, stocking, cleaning, daily and shift paperwork, etc.

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23. Medicare

average Demand
Here's how Medicare is used in Lead Customer Service Representative jobs:
  • Advised customers in selecting Medicare prescription insurance Distributed via mail service, literature that detailed products or services.
  • Received inbound calls using MCI Interaction Manager Software and assisted callers with Medicare prescription drug information.
  • Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.
  • Assist and enroll individuals seeking Medicare or non-Medicare health insurance coverage.
  • Present beneficiaries with current and up-to-date information on new Medicare policies.
  • Provided general Medicare eligibility, coverage, and enrollment information.
  • Provided information regarding medicare options for senior marketing sales.
  • Identified customer needs assisted patients with Medical and Medicare.
  • Compared and analyzed Medicare plans for enrollment.
  • Received inbound calls from Medicare Beneficiaries.
  • Processed new and adjusted insurances claims through Medicare or Medicare Advantage Plans as well as updates on existing claims.
  • Assisted customers with the Medicare Prescription Drug Plan, Assisted fellow employees with their questions and monitor employees.
  • Complete health insurance applications, as needed, according to company, Medicare, and ACA guidelines.
  • Follow Medicare Local Coverage Determinations to make certain we have clean claims before billing for medical equipment.
  • Processed Medicare claims timely and accurately in compliance with the terms of the certificates of insurance.
  • Provided appeal status to Medicare Providers and informed them of their appeal rights and levels.
  • Assisted in projects related to OMNI, ACA, Medicare, and Document Compliance.
  • Lead Representative of Inbound ACD for 25 representatives supporting 6 different Medicare Plans.
  • Handled inbound calls from Medicare members and providers for claims inquires and denials.
  • Managed inbound calls regarding new Medicare Part D plan for United Health/AARP.

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24. Customer Relations

average Demand
Here's how Customer Relations is used in Lead Customer Service Representative jobs:
  • Lead fellow representatives in customer relations, organizational procedures, processing payments, and maintaining a daily account of operations.
  • Managed customer portfolios, developed customer relationships, and offered products and services based on customer needs.
  • Seek opportunities to develop customer relationships and sales opportunities while providing a variety of teller transactions.
  • Created audit program for tracking accounts in collections from intranet through customer relationship management software.
  • Improved customer relations with various accounts through effective communication and commitment to quality service.
  • Develop customer relations as well as retain technical information about their aircraft and preferences.
  • Improved customer relations with outgoing personality and exceptional attentiveness to customer needs.
  • Solidified customer relationships and reduced unnecessary callbacks with this proactive approach.
  • Ensured exceptional customer relations through performance and line of business reviews.
  • Maintain positive customer relationships with all external and internal customers.
  • Diffused volatile customer situations; assisted/coached co-workers regarding customer relations.
  • Participated in the bank's Customer Relationship Profitability Management Program.
  • Sustained customer relations and accounts w/attention to detail and accuracy.
  • Solidified customer relationships to ensure the prevention of company churn.
  • Strengthened customer relationships through effective telephone communications and sales.
  • Recommended appropriate banking products to strengthen ongoing customer relationships.
  • Maintained customer account information in Customer Relationship Management database.
  • Established and developed customer relations to further grow business.
  • Warehouse supervisor, customer relations, delivery of units.
  • Develop positive customer relationships and referring new services.

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25. Daily Operations

average Demand
Here's how Daily Operations is used in Lead Customer Service Representative jobs:
  • Supervised five-person crew, generated and communicated sales quotas, trained crew, and handled daily operations
  • Orchestrated daily operations for Chinese Department, including managing employees and providing outstanding guest service.
  • Participated in conferences with management to develop and implement strategies for daily operations.
  • Managed daily operations including payroll, supply inventory and other CSR activities.
  • Oversee employee work group providing support during daily operations and irregular operations.
  • Maintained daily operations by initiating and responding to radio calls from technicians.
  • Supervised and instructed new and existing employees, executed daily operations.
  • Led daily operations that pertain to continued development of departmental goals.
  • Directed team members in ensuring efficient execution of all daily operations.
  • Maintain daily operations of ordering supplies and inventory.
  • Managed multiple Customer Service Representatives during daily operations.
  • Maintain scheduled attendance and adherence during daily operations.
  • Executed daily operations of following government regulations.
  • Oversee daily operations within multiple locations simultaneously.
  • Executed daily operations of store management.
  • Assisted in managing the daily operations including opening and closing duties, new employee training, inventory and exceptional customer experience.
  • Manage the functions, orchestrate daily operations to ensure a highly efficient, productive, and well organized teller line.
  • Promoted to lead CSR within the department where I modified and implemented new strategies, improving efficiency on daily operations.
  • Assisted the manager with daily operations such as inventory, morning paperwork, checking in vendors and submitting store orders.
  • Managed all functions of the teller line and orchestrated daily operations for a highly productive and organized teller line.

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26. Product Knowledge

average Demand
Here's how Product Knowledge is used in Lead Customer Service Representative jobs:
  • Assisted customers with general product knowledge and technical trouble-shooting while providing superior customer service.
  • Coached and mentored representatives and monitored representative calls for quality and product knowledge.
  • Implemented corporations understanding of this needed technology threw relaying product knowledge.
  • Maintained computer data and updated technical product knowledge.
  • Demonstrate exceptional product knowledge in assisting customers.
  • Maintained product knowledge and inventory control.
  • Focus on coaching tellers in contributing strengths to team effort in accelerated customer service experience by way of enhanced product knowledge.
  • Develop and retain product knowledge to better meet the customer needs and manage inventory to ensure metrics were met.
  • Team lead and trainer to coach peers on computer systems, product knowledge and improve overall quality customer service.
  • Assisted customers with product knowledge, order details, logistics on order shipments, as well as any new
  • Trained a new CSR's on phone etiquette, proper adherence, product knowledge, & company policies.
  • Answer customer questions, offer product knowledge, guide guests to correct isles, and check prices.
  • Trained new staff members to increase their product knowledge and improve the service to the customers.
  • Provided exemplar customer service to all clients by using acquired product knowledge and active listening tactics.
  • Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.
  • Deliver an exceptional customer service experience through sales, register transactions and strong product knowledge.
  • Assisted customers with complaints, product knowledge, appointment setting, and order taking.
  • Maintained product knowledge to achieve the result of customer satisfaction and reaching business objectives.
  • Trained new sales associates on product knowledge, sales techniques, and customer service.
  • Monitored and assisted 10-15 trainees on product knowledge and successful sale closure.

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27. Problem Resolution

average Demand
Here's how Problem Resolution is used in Lead Customer Service Representative jobs:
  • Provided excellent customer service in daily transactions, customer inquiries and problem resolution with great professionalism and a friendly demeanor.
  • Maintained customer service expectations through daily communication, problem resolution, and appropriate follow up.
  • Earned a solid reputation for quality customer service, productivity, problem resolution and professionalism.
  • Assisted manager with special projects requiring complex problem resolution and decision making.
  • Answered incoming telephone inquires pertaining to account services and problem resolution.
  • Assisted customers by telephone with escalated issues and problem resolution.
  • Performed problem resolution and managed billing and delinquent account collections.
  • Account servicing/ maintenance, document preparation and problem resolution.
  • Call customers within a timely manner during problem resolution.
  • Maximized sales opportunities through problem resolution and customer satisfaction.
  • Provided excellent customer care regarding banking transactions, addressing inquiries, and problem resolution in accordance with Fifth Third Bank policies.
  • Calm angry callers, repair trust, locate resources for problem resolution and grant appropriate benefit exceptions according to plan provisions.
  • Managed over 50 employees, providing coaching, statistics, disciplinary measures as well as resources for problem resolution management.
  • Demonstrated strong managerial skills and great problem resolutions regarding escalated issues and customer and client relations as they arose.
  • Coached, mentored and lead tellers by example with clear communication skills, transaction handling and problem resolution processes.
  • Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution.
  • Involved in extensive contact with customers regarding order processing, billing, deliveries and problem resolution.
  • Calm angry customers, open and closed store and located resources for problem resolution.
  • Resolved customer issues and supplied problem resolutions for tellers, managers, and bankers.
  • Speak with unhappy customers, repair trust, and locate resources for problem resolution.

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28. Customer Questions

average Demand
Here's how Customer Questions is used in Lead Customer Service Representative jobs:
  • Answer customer questions regarding accessory items, pricing, inventory availability and contracts.
  • Resolved customer concerns by providing feedback to customer questions.
  • Handled customer questions and concerns regarding their banking information.
  • Answer customer questions regarding problems with their accounts for FSA, HRA, RRA, Limited FSA, and Dependent Care.
  • Address customer questions and concerns and resolve or refer to the appropriate internal resources for resolution to achieve customer satisfaction.
  • Recommended solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
  • Resolved customer questions, issues, and complaints Mentored staff to increase sales success and productivity.
  • Received and answered customer questions, concerns, related to claims and loss draft services.
  • Provide excellent customer service by building solutions to a variety of customer questions and concerns.
  • Responded to customer questions, inquiries, requests and problems accurately, concisely and appropriately.
  • Answered customer questions and resolved any complaints they may have had while maintaining HIPPA compliance.
  • Sell products and process customer orders and respond to customer questions or concern regarding orders.
  • Coordinated with the Distribution Center, Purchasing, and Accounting with customer questions and issues.
  • Resolved customer questions and issues related to orders over the phone and in person.
  • Complete customer's deposits, withdrawals, and answer all customer questions and concerns.
  • Trained associates on new procedures handled escalated customer questions, concerns, and complaints.
  • Received escalated calls and handled customer questions, complaints, and billing inquiries.
  • Answered customer questions as well as consistently met or exceeded call volume goals.
  • Entered overrides and assisted tellers in addressing complex customer questions and concerns.
  • Answered and responded to all customer questions, comments, and issues.

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29. Troubleshoot

average Demand
Here's how Troubleshoot is used in Lead Customer Service Representative jobs:
  • Assisted customers with technical issues related to their television service with step by step troubleshooting procedures thus providing superior customer service.
  • Communicate with customers to provide technical and troubleshooting support relative to product operation, performance, design and comparison with competition.
  • Handled customer escalation, analyzed customer needs to ensure high customer satisfaction and retention of business and troubleshoot network issues.
  • Served as a Customer Service Representative responsible for insurance policy management, troubleshooting client issues, and identifying coverage.
  • Monitored and analyze product inventory of contracted wholesalers to assure compliance of contractual agreement and troubleshooting of sales orders.
  • Recognized and seized opportunities to up-sell products or additional services* Provided exceptional troubleshooting and technical assistance when needed.
  • Navigated a computerized data entry system used for tracking, information gathering and troubleshooting.
  • Scheduled service calls when basic and advanced troubleshooting was not successful ensuring customer satisfaction.
  • Provided technical support and troubleshooting at customer sites Further employment history available upon request
  • Assisted customers with their cellular device concerns by troubleshooting operational issues.
  • Provide technical assistance for equipment setup and troubleshooting to coworkers.
  • Assisted team members with troubleshooting irritate customers and problem transactions.
  • Answered incoming customer inquiries, troubleshoot and researched customer concerns.
  • Assisted customers with troubleshooting technical issues regarding products and services.
  • Demonstrated ability to troubleshoot problems and resolutions for customers.
  • Answered incoming calls, assisted with online/billing troubleshooting.
  • Troubleshooted and investigated lost or damaged product.
  • Processed service orders and troubleshooting reports.
  • Provided technical support to troubleshoot devices.
  • Provided technical assistance and troubleshooting.

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30. POS

low Demand
Here's how POS is used in Lead Customer Service Representative jobs:
  • Ensured a positive experience by effectively providing high quality, consultative customer service support to new and existing customers.
  • Team building including building warmth and empathy, attentive listening, resolving conflict, carefully negotiating, temperament/disposition.
  • Referred customers to the appropriate banker for products and services exposed during business interactions and/or conversations.
  • Examined checks deposited and determined proper funds availability based on regulation requirements and completed hold notices.
  • Identify demographic advertising needs; Create and propose advertising recommendations that best suit customer needs.
  • Demonstrated ability to manage multiple tasks; maintained positive attitude in stressful situations.
  • Handled complex customer service issues and projects for assigned position and location requirements.
  • Provided positive and enthusiastic customer service in a fast-paced constantly changing environment.
  • Maintained positive relations with staff and customers in high-volume, fast-paced environment.
  • Offered positive and motivating leadership to company's Customer Development Representatives.
  • Listened attentively to caller needs to ensure a positive customer experiences.
  • Resolve escalated issues and eliminating customer concerns as quickly as possible.
  • Accepted coaching, constructive criticism and recognition with humility and composure.
  • Received inventory into computer system and handled bank deposits when needed.
  • Verified cash/check deposits with employees to ensure accuracy during preparation.
  • Position - Customer Service Representative and Lead Housekeeper.
  • Promoted products and informed customers of value proposition.
  • Balanced drawers and counted deposits also handled inventory.
  • Refined organization skills developed from leader position.
  • Created a uniformly positive customer experience.

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31. Customer Interactions

low Demand
Here's how Customer Interactions is used in Lead Customer Service Representative jobs:
  • Recruited new employees, and trained, mentored, and evaluated employees to ensure proficient and knowledgeable handling of customer interactions.
  • Updated and maintained records to reflect customer interactions, comments, and issues, as well as actions taken.
  • Keep records of customer interactions recording details of inquiries, complaints or comments, as well as actions taken.
  • Managed customer service database; customer interactions and transaction, details of product inquiries, complaints and resolutions.
  • Keep records of my customer interactions for future agents can view the solutions I provided the customer.
  • Coached, mentored and supervised Best Buy employees in customer interactions, safety and product accountability.
  • Keep records of customer interactions or transactions, recording details of inquiries, and comments.
  • Monitored random calls on a weekly basis in order to ensure quality in customer interactions.
  • Assisted sales associates with tracking sales, meeting store goals and improving all customer interactions.
  • Provided cross training to some staff on how to improve customer interactions.
  • Keep records of customer interactions and transactions drops to a specified level.
  • Perform customer interactions and sales while leading the other technicians
  • Deliver superior customer service in all customer interactions which include: taking inbound customer service calls for Microsoft Xbox Live.
  • Provide training to ensure efficient, knowledgeable, expert handling of all customer interactions.
  • Manage customers account and keep records of customer interactions and transactions.
  • Initialized all customer interactions and facilitated appointments Organized incoming inventory and orders Managed customer service representative schedules Maintained customer records
  • Trained staff on how to improvecustomer interactions.Led a team of customer service representatives to increase servicecenter profitability.

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32. Customer Care

low Demand
Here's how Customer Care is used in Lead Customer Service Representative jobs:
  • Opened/Closed store and performed revenue reconciliation - Performed inventory and quality assurance measures - Provided customer care and other Administrative tasks
  • Provided excellent customer care to customers regarding daily transactions and addressed inquiries in accordance with Bank policies.
  • Collaborate with Customer Care Supervisor to create strategic plans to enhance customer satisfaction.
  • Collaborated with Customer Care Manager to address escalated customer situations and concerns.
  • Strengthened performance of customer care and repair department representatives through call monitoring.
  • Received various letters of accommodation from supervisors for displaying excellent customer care.
  • Provided feedback to management regarding necessary changes affecting customer care issues.
  • Helped lead representative process customer accommodation letters and customer care plans.
  • Prepared and analyzed weekly reports for Customer Care Supervisor.
  • Led team and monitored calls to drive success on the team; managed any issues that impede quality customer care.
  • Participated in weekly conference calls to train and develop all customer care representatives and technicians at store location.
  • Communicate daily with supervisors along the coast in the different business units to ensure proper customer care.
  • Operated as the lead point of contact for any and all maters specific to customer care.1.
  • Provided the highest level of customer care to ensure customer satisfaction and secure customer loyalty.
  • Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care.
  • Work with customer care team to save client accounts and keep retention rates high.
  • Resolved customer account discrepancies and improved customer care quality through research and call backs.
  • Act as a liaison between customer care and other departments to resolve customer issues.
  • Lead efforts to refine Customer Care Center measures and tracking systems for program improvements.
  • Monitor floor activity, white assisting with any customer care issues, and escalations.

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33. Special Projects

low Demand
Here's how Special Projects is used in Lead Customer Service Representative jobs:
  • Demonstrate initiative by assisting immediate Supervisor and Business Manager with special projects as assigned.
  • Performed public relation duties and special projects assigned by supervisors.
  • Analyzed and completed special projects that improved customer satisfaction.
  • Traveled out in the community inviting customers and scheduling with special event activities and other special projects to increase sales revenue.
  • Time management - Had to balance scheduling, coaching sessions, analysis of metrics, procedure changes, and special projects.
  • Created, maintained, and managed excel spreadsheets daily, for the purpose of program control and special projects.
  • Message center duties; sales aids/supplies maintenance physical set up of conference facilities and trade shows; special projects.
  • Handle escalated calls, client interaction, reports, data collection, conference calls, and special projects.
  • Served as the backup for order entry assignments and performed other special projects as requested by management.
  • Assist with special projects as requested by the Regional Manager such as $500,000 of inventory recovery.
  • Completed special projects and related duties as assigned by management that varied depending on customer needs.
  • Answered approximately 30 calls a day while assisting the managerial staff with special projects.
  • Help train other CSR's and complete special projects as needed / required.
  • Earned reputation as go-to person for assistance with day-to-day activities and special projects.
  • Assist with new associate training and handing other special projects as assigned.
  • Assisted Managers with special projects, including research and business correspondence.
  • Involved in special projects with upper Management to resolve ongoing issues.
  • Collaborated on special projects, for a variety of departments.
  • Train new employees and lead improvement initiatives and special projects.
  • Lead on special projects as directed by managers and executives.

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34. Order Entry

low Demand
Here's how Order Entry is used in Lead Customer Service Representative jobs:
  • Maintained accurate and proficient productivity reports on order entry.
  • Perform data entry functions including: order entry via phone fax or email, return authorizations, and credit memo processing.
  • Improved customer order entry process to achieve accuracy from over 20% to less than 5% errors per month.
  • Supervised call center environment to ensure customer needs were fulfilled via order entry, pricing information and delivery quotes.
  • Excelled in order entry entering 50-100 orders daily considering the workload for the day with nearly 100% accuracy.
  • Oversee the entire order process from order entry, to creating new item requests, to shipping.
  • Worked closely with the SPRI sales team to provide quotes, order entry and tracking.
  • Keep accurate records of order entry errors in order to coach and develop Representatives.
  • Assist callers with billing, order entry, order status, and order corrections.
  • Received order entry from non-customer sources by fax, email and voice mail.
  • Greeted customers, order entry, handled complaints and receive payments.
  • Full management of supply chain from order entry to invoicing.
  • Cross-trained within department and back-up for order entry and exports.
  • Helped with design of Order Entry and Shipping computer screens.
  • Performed data/order entry via inbound and outbound call center.
  • Order entry- inputting all orders into our systems.
  • Use of PSI software for order entry.
  • Call management and order entry work.
  • Order entry meeting deadlines and accuracy.
  • Order Entry (Fax, Email, Phone) Updated and maintained contacts, recalls and promotions.

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35. Telephone Calls

low Demand
Here's how Telephone Calls is used in Lead Customer Service Representative jobs:
  • Assist customers and contractors via inbound and outbound telephone calls or electronic communication.
  • Conduct monetary transaction, responding and directing telephone calls.
  • Resolved customers' problems on the telephone, responded to customers' questions, and answered high volume telephone calls.
  • Answer incoming telephone calls and interact with insurance companies concerning patient eligibility, accounting problems and past due balances.
  • Answered internal and external customer telephone calls both at the customer service desk and rotation at the switchboard.
  • Answer high volume amount of telephone calls, schedule appointments, and coordinate meetings/ conference calls for management.
  • Provided quality customer service by responding to telephone calls, faxes, emails and attending internal meetings.
  • Provided back up assistance with customer service telephone calls when calling queue was backed up.
  • Receive telephone calls, greet visitors, and ascertain the nature of calls or visits.
  • Respond to 150-300 telephone calls, emails a day from current and prospective customers.
  • Answer, screen and route as many as 100- 150 daily telephone calls.
  • Answered an average of 100 telephone calls daily from residential and business customers.
  • Handled inbound customer telephone calls involving sales, service and billing inquiries.
  • Received telephone calls to discuss any questions and concerns regarding accounts.
  • Answered incoming telephone calls and processed order forms and references.
  • Receive and direct telephone calls/visitors to the appropriate staff.
  • Screened telephone calls and inquiries/ directed them as appropriate.
  • Placed telephone calls or arranges conference calls as instructed.
  • Handle incoming and outgoing telephone calls including claim reporting.
  • Handled incoming telephone calls from clients and business partners.

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36. Computer System

low Demand
Here's how Computer System is used in Lead Customer Service Representative jobs:
  • Established/maintained sensitive files, financial records and other vital information using the bank computer system.
  • Lead and trained customer service representatives on various computer systems and customer relations.
  • Utilized Microsoft Excel with building formulas and validating data through various computer systems.
  • Transfer all information into computer system to finalize services terminated or services restored.
  • Input information into computer systems, ensured accuracy and reconciled items.
  • Provide customer service and input information in computer system.
  • Monitored customer orders in computer system.
  • Trained all new employees to use computer systems, work with the production team, and give excellent customer service.
  • Reviewed charges, access the computer system and use payment or denial codes within established department guidelines and standards.
  • Educated new staff on computer system and procedures to ensure high quality numbers once on the production floor.
  • Performed daily clerical tasks, such as entering information into the computer system and organizing and filing paperwork.
  • Trained on advance computer systems, on shrink control, safety, and providing quick friendly service.
  • Trained new employees in our computer systems, as well as kept current employees on the updates.
  • Used approved Contact Center software programs and computer systems to accurately document and track client contacts.
  • Monitored all incoming and outgoing calls throughout the call center through the company's computer system.
  • Assist team with productivity and knowledge of the veterans' choice program and computer systems.
  • Utilized computer systems to gather information, troubleshoot, track calls, and enter/confirm sales.
  • Close or final all repair orders for which funds have been received in computer system.
  • Instructed employees in use of the computer system, order processing and customer service.
  • Train new employees on CBIS computer system and provide training on company procedure.

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37. Sales Floor

low Demand
Here's how Sales Floor is used in Lead Customer Service Representative jobs:
  • Take escalated customer calls from customer service/sales floor.
  • Partnered with other department leads and managers to help coordinate store activities, process shipments, and merchandise the sales floor.
  • Advised, educated, and demonstrated to new employees correct sales floor procedures, policies, and merchandising techniques.
  • Performed light cleaning as well as merchandised the sales floor in a way that was visually appealing.
  • Answer all inquiries, keeps sales floor neat, clean, and well merchandised.
  • Manage day to day operations of the sales floor, and assist customers.
  • Organized new merchandise in warehouse and on sales floor, and managed inventory.
  • Trained employees and monitored seasonal employee's performance on the sales floor.
  • Handle customer issues that may have arisen on the sales floor.
  • Received, open, and unpacked, sales floor merchandise.
  • Maintain proper sales floor stock levels and sales floor safety procedures
  • Handle transactions and keep sales floor stocked throughout day.
  • Direct customer service operations on the sales floor.
  • Tag and arrange merchandise on sales floor.
  • Set up marketing displays on sales floor.
  • Stock sales floor and back inventory.
  • Place order to restock sales floor.
  • Assist customers on the sales floor and on the phones.
  • Assist customers on sales floor and demonstrate my ability to multi-task by making recommendations according to customer s needs.
  • Work in Inside and Outside Nursery facility at Lowes in Muldoon on sales floor as a Customer Service Representative.

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38. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Lead Customer Service Representative jobs:
  • Managed inventory, promoted sales, directed cashiers, facilitated monetary transactions
  • Handled daily branch customer inquiries, monetary transactions both personal & business depository, investments & credit accounts.
  • Processed monetary transactions as well as handled high volumes of cash in a fast paced environment.
  • Trained new employees to operate cash register, handled monetary transactions, and balance cash drawer.
  • Processed cash and credit monetary transactions in a quick and efficient manor, with an emphasis on upselling every customer.
  • JOB RESPONSIBILITIES: Posted all monetary transactions from major insurance companies and individual payments electronically and manually.

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39. Office Supplies

low Demand
Here's how Office Supplies is used in Lead Customer Service Representative jobs:
  • Schedule all maintenance and repairs on office equipment, in addition to running updates and ordering office supplies for office and warehouse
  • Managed daily office operations and maintenance of the customer service counter, maintaining accurate records for all business and office supplies.
  • Responded to all cable outages or digital problems, handled all new employees training, ordering for office supplies.
  • Deliver office supplies and fliers to work sites and making sure every site is fully stocked and operational.
  • Order and keep tabs on inventory of office supplies as well as maintain service appointments of office equipment.
  • Set up yearly budget plans for customers, maintained inventory of office supplies, tracked appliance inventory.
  • Handle clerical duties such as filing, ordering office supplies, janitorial supplies and answering phones.
  • Ordered office supplies via Boise Online system in addition to tracking deliveries via FedEx site.
  • Order office supplies and staff uniforms in accordance with needs while staying within budget.
  • Assigned the responsibilities of ordering office supplies, tracking equipment and coordinating group calendars.
  • Order office supplies and ensure appropriate levels of stock are maintained in store.
  • Completed monthly tasks such as Audits and inventory of banking/office supplies.
  • Order office supplies weekly for 15 people in the office.
  • Review current office supplies and order any if need be.
  • Manage staff schedules, office supplies and general daily operations.
  • Procured and maintained inventory, displays and general office supplies.
  • Obtain quotes and make purchases of office supplies and equipment.
  • Coordinated ordering of office supplies and food stock inventory.
  • Place office orders and maintain inventory of office supplies.
  • Order office supplies and other supplies as deemed necessary.

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40. Customer Service Department

low Demand
Here's how Customer Service Department is used in Lead Customer Service Representative jobs:
  • Assisted in modifications to existing company procedures to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Developed helpful resources for the customer service department to promote understanding of our material and ensure accurate information provided to customers.
  • Manage all aspects of customer service department for commercial general liability insurance brokerage.
  • Managed 8 person magazine and book distribution team -Trained incoming Customer Service Department employees
  • Manage customer service department in absence of customer service manager.
  • Trained customer service representatives and managed customer service department.
  • Restructured and updated training material for customer service department.
  • Reduced 8,800 man hours from the customer service department at onset of our lean journey with Lean principles and business philosophy.
  • Assisted in day to day operational duties which included, but not limited the management of the Customer Service department.
  • Promoted to lead customer service rep after one year, oversaw all customer service functions of entire customer service department.
  • Create and develop new training processes to assist the Customer Service Department in doing their job more efficiently.
  • Supervised a group that had grown to seven employees during consolidation of the Customer Service Department in Cincinnati.
  • Supervised the customer service department and cash office on a daily basis with safe opening and closing duties.
  • Assist Customer Service Department by taking payments, returns, answer phones and track packages for customers.
  • Promoted to a leadership position and led the team to become a world class customer service department.
  • Promoted to Team Lead in various customer service departments including Layaway and Customer Returns after 4 months.
  • Managed and monitored 10 employees in the Customer Service department as well as the sales department.
  • Worked with other leads and managers to ensure the smooth operation of the customer service department.
  • Ensured the optimal efficiency and success performance of all team members within customer service department.
  • Coordinated Customer Service Department schedules for 6 employees to maintain the quality & accuracy.

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41. Monthly Reports

low Demand
Here's how Monthly Reports is used in Lead Customer Service Representative jobs:
  • Produced weekly and monthly reports compiling data about customer service interactions and financial transactions.
  • Deliver executive support and generate monthly reports.
  • Reconciled and prepared monthly reports.
  • Stayed current with all government laws, procedures and policies to maintain complete and accurate daily and monthly reports.
  • Assist Accounts Receivable by running bi-monthly reports on delivery of entire customer database of sixty thousand customers.
  • Compiled daily paperwork and receipts, and compiled monthly reports transmitted to head Office in Canada.
  • Entered demographics into power point templates to do weekly and monthly reports and charts.
  • Compiled information for monthly reports for corporate contacts at WM s largest brokerage vendors.
  • Maintained and prioritizes weekly and monthly reports for employee performances and yearly reviews.
  • Input information into the system in order to run various monthly reports.
  • Run weekly and monthly reports for production standards and cutting standards.
  • Prepare daily, weekly and monthly reports on call center metrics.
  • Prepared monthly reports showing call volume by staff; yearly bonuses.
  • Completed monthly reports and to reflect inventory control and accounts payable.
  • Compiled daily and monthly reports for department and senior management.
  • Prepare daily, weekly and monthly reports of departmental metrics.
  • Ensured daily and monthly reports were completed before deadline.
  • Complied daily, weekly and monthly reports.
  • Processed monthly reports in Microsoft Excel.
  • Provided monthly reports on industry trends.

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42. Medicaid

low Demand
Here's how Medicaid is used in Lead Customer Service Representative jobs:
  • Assist providers in processing denied claims for reprocessing of claims according to Medicare/Medicaid regulations.
  • Accommodated the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
  • Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
  • Verify eligibility for Medicaid members to insure they have transportation coverage.
  • Assist applicants in completing Medicaid applications and obtaining necessary documentation.
  • Verified if Medicaid recipient is eligible for Medicaid Transportation services.
  • Scheduled patients for Medicaid transport for non emergency medical appointments
  • Verify client Medicaid eligibility and mileage.
  • Direct customers whom were in eligible for coverage through Health Markets to either Medicaid, Medicare or the Health Insurance Marketplace.
  • Expanded medical office and clerical duties with claim overrides, Medicare, Medicaid, and third party insurance claim adjustments.
  • Assisted customers eligible to enroll in one of the programs offered by the State of Illinois such as Medicaid.
  • Review patient claims for correct CPT and ICD-9 codes to ensure that they meet Medicaid and Medicare guide lines.
  • Route different transportation companies throughout Michigan, to take Medicaid beneficiaries to and from their medical appointments.
  • Add and verify insurance, follow-up on unpaid claims for Medicare, Managed Care, Medicaid denials.
  • Manage daily reports, outreach calls to consumers, provide face to face presentations to Medicaid consumers.
  • Handle calls from beneficiaries and providers to answer any questions or issues they have regarding Kansas Medicaid.
  • Assist clients with setting up appointments for transportation to and from hospital/doctor offices through the Medicaid program.
  • Lead Scheduler- Schedule trips for ADA Para-transit & Medicaid providers while following federal driver regulations.
  • Home Based Counselor New York Medicaid CHOICE & New York Health Options Bilingual Customer Service Representative
  • Answer inbound calls explaining to customers the Affordable Care Act, Medicare and Medicaid.

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43. External Customers

low Demand
Here's how External Customers is used in Lead Customer Service Representative jobs:
  • Deliver excellent customer service for both internal and external customers to meet all financial and clinical requirements prior to fulfillment.
  • Promote good customer relations by consistently providing premiere customer satisfaction and building a solid rapport with internal and external customers.
  • Answered questions and responded to inquiries from internal and external customers regarding coverage issues and general policy information.
  • Communicated complex technical information and terminology clearly to internal and external customers.
  • Provide customer service assistance for all internal and external customers.
  • Handled and resolved escalated matters from internal and external customers.
  • Resolved customer issues while interacting with internal and external customers.
  • Develop reports and create literature for internal and external customers.
  • Display positive behavior with internal and external customers.
  • Provided exceptional customer services to both internal and external customers to ensure that I upheld company values.
  • Assisted hospitals, vendors such as Magellan, distributor, sales reps and external customers daily.
  • Maintain close rapport with both internal and external customers in order to ensure maximum customer satisfaction.
  • Assisted Technician Workforce with work order routing and interact with both internal and external customers.
  • Supervised a team of packers and pickers while working with internal and external customers.
  • Led and managed a team of 3 employees to effectively support 30+ external customers.
  • Improved area operations, efficiency and service to both internal and external customers.
  • Interact with a variety of internal/external customers to resolve issues & answer questions.
  • Interact with related internal and external customers on a routine basis.
  • Communicated with internal and external customers to resolve questions and issues.
  • Worked as a liaison between internal and external customers.

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44. Potential Customers

low Demand
Here's how Potential Customers is used in Lead Customer Service Representative jobs:
  • Provided excellent customer service to existing and potential customers.
  • Assisted potential customers with questions and appointment scheduling.
  • Provided product information to existing and potential customers.
  • Provide potential customers with product and service information.
  • Licensed insurance professional to meet, greet, and discuss policies with customers (as well as potential customers).
  • Organized a bonus compensation program for CSR s who are able to assist potential customers who fail ID check.
  • Review accounts for potential new product pitches, ship samples and marketing collateral to current and potential customers.
  • Call new potential customers for new memberships and tune ups for heating and ac unit.
  • Generated various stock status reports and sales quotes for existing and potential customers.
  • Make cold calls to potential customers to generate master service agreements and sales.
  • Established strong relationships with existing and potential customers to drive market growth.
  • Prospected and followed up on new customers and potential customers daily.
  • Answered any question and/or concerns current or potential customers had.
  • Handle chat assessments with current and potential customers.
  • Answer inquiries regarding product for potential customers.
  • Answered incoming calls from potential customers.
  • Attracted potential customers by answering product and service questions Opened patient accounts as well as maintaining patient records up to date.

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45. Powerpoint

low Demand
Here's how Powerpoint is used in Lead Customer Service Representative jobs:
  • Designed and delivered WebEx and PowerPoint presentations enabling senior level agents and subject matter experts to understand and apply.
  • Created PowerPoint presentations and presented them to other customer service representatives.
  • Lead team meetings to report on the work group's status, used PowerPoint to create effective presentations for these meetings.
  • Facilitated classroom instructed training sessions through the use of visual aids, PowerPoint presentations and other team lead facilitators rotation.
  • Maintain updated knowledge of Microsoft Office (Word, Excel, Access, PowerPoint), min 30wpm.
  • Chaired a committee to create an employee recognition program; presented a PowerPoint campaign to senior management.
  • Interact with clients and company personnel using innovative approaches, such as Microsoft Office or PowerPoint.
  • Prepared and created the New Hire MS PowerPoint presentation to use with new hires.
  • Created and maintained department statistics and reports using Microsoft Excel and PowerPoint.
  • Assisted with preparing visual aide material and PowerPoint presentations for bank promotions.
  • Use Excel, PowerPoint and Word to complete tasks.
  • Constructed a PowerPoint presentation for dealers to teach them how to properly submit POs and our production process.
  • Utilized office tools such as Microsoft Word, Excel, Microsoft Outlook, PowerPoint, and Avaya Communications
  • Experience using Microsoft word, powerpoint, and excel.
  • Create training slideshows using PowerPoint to use for all new employees showing all of the products and services we offer.

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46. Up-To-Date Knowledge

low Demand
Here's how Up-To-Date Knowledge is used in Lead Customer Service Representative jobs:
  • Maintain up-to-date knowledge of Federal health regulations and policies as they apply to CDC.
  • Retained up-to-date knowledge of financial center policies, procedures, products and services.
  • Maintain up-to-date knowledge of the Illinois Toll-way regulations and policies as they apply.
  • Maintained up-to-date knowledge of all new and current processes and promotions.
  • Provide up-to-date knowledge of current and up and coming EMS products.
  • Maintained up-to-date knowledge of all cost effective shipping methods for clients.
  • Answered product questions with up-to-date knowledge of casino promotions.
  • Answered product questions with up-to-date knowledge of insurance policies.
  • Maintain up-to-date knowledge of bank policies.

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47. Customer Problems

low Demand
Here's how Customer Problems is used in Lead Customer Service Representative jobs:
  • Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management as necessary.
  • Confer with other staff members to obtain additional information and clarification needed to resolve customer problems.
  • Promoted good customer relations by identifying and solving customer problems leading to premier customer satisfaction.
  • Provide resolutions to customer problems and advise of additional customer education as needed.
  • Provide resolutions to customer problems, conduct advanced troubleshooting.
  • Provided customer service and dealt with customer problems professionally.
  • Communicate and execute solutions to customer problems and returns.
  • Locate resources for resolutions to assorted customer problems.
  • Handle consumer and business customer problems with professionalism.
  • Resolved customer problems and ensured satisfaction.
  • Handle complex customer problems with professionalism
  • Used a customer advocate approach, created alternative and solutions to resolve customer problems and make recommendations to branch manager.
  • Corrected misapplied payments, applied account credits, and worked in a supervisory role to resolve escalated customer problems.
  • Maintained accurate records, resolved customer problems and took escalated complaints to the next level, seeking positive resolution.
  • Answered phone lines, solved customer problems and concerns, one point resolution to resolve all escalated customer calls.
  • Stay focused and calm while solving front line customer problems all the while maintaining strict customer service guidelines.
  • Reviewed, arbitrated and resolved customer problems involving complaints, credit card inquires, and recommending gifts.
  • Resolve customer problems, offer possible solutions, inform customers of various permits and services offered.
  • Resolve customer problems through research and engagement of corporate partners as needed.
  • Assisted and handled escalated customer problems and complaints; assisted other departments.

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48. Customer Base

low Demand
Here's how Customer Base is used in Lead Customer Service Representative jobs:
  • Promoted good customer relations by consistently providing premier customer satisfaction; along with developing a rapport with the customer base.
  • Maintain security integrity of location and its customer base.
  • Managed accounts receivable portfolio for assigned customer base.
  • Developed a large customer base, which followed me, between the three different branches that I worked at
  • Operated as the front line of the Logistics department - first point of contact for customer base.
  • Created new gross sales and expanded new customer base as per quota expectation set by the company.
  • Lead customer service rep managing top global customer base ensuring quality service is provided in all areas.
  • Have a developed rapport with the customer base, greet and have knowledge of account ownership.
  • Processed orders and controlled inventory for a large customer base in a fast paced office.
  • Coach and develop new representatives, drove customer satisfaction by building rapport with customer base.
  • Develop rapport with the customer base and the CSR's that are under my leadership.
  • Monitored all activities that contributed to the acquisition, satisfaction and retention of customer base.
  • Interact closely with customers and purchasing department to provide inventory for our customer base.
  • Answered calls on a variety of products and services to a diverse customer base.
  • Planned retention strategies for increasing, customer base for all non-contractual client retention.
  • Established marketing concepts to build customer base, resulting in 63% growth.
  • Provide operational support for agents servicing Wells Fargo Bank's consumer customer base.
  • Assist in growing customer base by offering friendly assistance and enticing product displays CVS
  • Add to customer base by selling products and services with extensive sales calls.
  • Merged the customer base of 3 companies into new propane software system.

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49. Appropriate Changes

low Demand
Here's how Appropriate Changes is used in Lead Customer Service Representative jobs:
  • Resolved customer s problems and complaints, followed up ensured that appropriate changes were made to resolve customers' problems.
  • Check to ensure appropriate changes are made to resolve customers' complaints.
  • Checked to ensure that appropriate changes were made to resolve customers problems.
  • Check to make sure appropriate changes were made to resolve problems.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Assessed individual progress and suggested appropriate changes.

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50. Insurance Companies

low Demand
Here's how Insurance Companies is used in Lead Customer Service Representative jobs:
  • Assisted life insurance companies by retrieving medical records on potential policy holders.
  • Communicate with insurance companies, District Managers and National Regional Managers.
  • Consulted with commercial and government insurance companies.
  • Handled heavy call volume in a call center environment assisting physicians, patients and insurance companies with coordination of patient care.
  • Telephoned, wrote and wired insurance companies to verify patient's coverage and to obtain information concerning extent of benefits.
  • Company provides medical exams and drug testing for insurance companies, financial planners and employers.
  • Coordinated and followed-up with the insurance companies for renewal of policies and payments.
  • Called insurance companies and individuals to clarify issues and made corrections as necessary.
  • Deny or re-bill insurance claims via correspondence letters from the insurance companies.
  • Dispatched and scheduled drivers to pick up totaled units for Insurance companies.
  • Consulted insurance companies Met life, and Horace Mann about system improvements,
  • Reviewed and worked correspondences for insurance companies, patients, and attorneys.
  • Served as liaison between doctors and insurance companies in processing claims.
  • Work with insurance companies to get up to date certificates.
  • Act as liaison between patients and their insurance companies.
  • Worked directly with insurance companies on escalated issues.
  • Track appointments with wholesale insurance companies.
  • billed insurance companies following insurance guidelines.
  • Manage in coming correspondence from patient's and insurance companies including patient statements and insurance Explanation of Benefits.
  • Develop cooperative relationships with both private insurance companies (i.e.

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20 Most Common Skill for a Lead Customer Service Representative

Customer Service50.6%
Phone Calls6.2%
Data Entry4.7%
Customer Complaints3.9%
Supervisor Calls3.8%
Sales Representatives3.4%
Credit Card Transactions3.3%
Technical Support2.8%

Typical Skill-Sets Required For A Lead Customer Service Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
41.1%
41.1%
2
2
Phone Calls
Phone Calls
5%
5%
3
3
Data Entry
Data Entry
3.8%
3.8%
4
4
Customer Complaints
Customer Complaints
3.2%
3.2%
5
5
Supervisor Calls
Supervisor Calls
3.1%
3.1%
6
6
Sales Representatives
Sales Representatives
2.8%
2.8%
7
7
Credit Card Transactions
Credit Card Transactions
2.7%
2.7%
8
8
Technical Support
Technical Support
2.3%
2.3%
9
9
Customer Accounts
Customer Accounts
2.1%
2.1%
10
10
New Accounts
New Accounts
1.9%
1.9%
11
11
Billing Questions
Billing Questions
1.7%
1.7%
12
12
High Volume
High Volume
1.6%
1.6%
13
13
Sales Goals
Sales Goals
1.6%
1.6%
14
14
Company Policies
Company Policies
1.5%
1.5%
15
15
Customer Orders
Customer Orders
1.3%
1.3%
16
16
Internet
Internet
1.2%
1.2%
17
17
ATM
ATM
1.2%
1.2%
18
18
Outbound Calls
Outbound Calls
1.2%
1.2%
19
19
Bank Deposits
Bank Deposits
1%
1%
20
20
Csrs
Csrs
1%
1%
21
21
Customer Information
Customer Information
0.9%
0.9%
22
22
Inventory Control
Inventory Control
0.9%
0.9%
23
23
Medicare
Medicare
0.8%
0.8%
24
24
Customer Relations
Customer Relations
0.8%
0.8%
25
25
Daily Operations
Daily Operations
0.8%
0.8%
26
26
Product Knowledge
Product Knowledge
0.8%
0.8%
27
27
Problem Resolution
Problem Resolution
0.7%
0.7%
28
28
Customer Questions
Customer Questions
0.7%
0.7%
29
29
Troubleshoot
Troubleshoot
0.7%
0.7%
30
30
POS
POS
0.7%
0.7%
31
31
Customer Interactions
Customer Interactions
0.7%
0.7%
32
32
Customer Care
Customer Care
0.7%
0.7%
33
33
Special Projects
Special Projects
0.7%
0.7%
34
34
Order Entry
Order Entry
0.6%
0.6%
35
35
Telephone Calls
Telephone Calls
0.6%
0.6%
36
36
Computer System
Computer System
0.6%
0.6%
37
37
Sales Floor
Sales Floor
0.6%
0.6%
38
38
Monetary Transactions
Monetary Transactions
0.6%
0.6%
39
39
Office Supplies
Office Supplies
0.5%
0.5%
40
40
Customer Service Department
Customer Service Department
0.5%
0.5%
41
41
Monthly Reports
Monthly Reports
0.5%
0.5%
42
42
Medicaid
Medicaid
0.5%
0.5%
43
43
External Customers
External Customers
0.5%
0.5%
44
44
Potential Customers
Potential Customers
0.5%
0.5%
45
45
Powerpoint
Powerpoint
0.5%
0.5%
46
46
Up-To-Date Knowledge
Up-To-Date Knowledge
0.5%
0.5%
47
47
Customer Problems
Customer Problems
0.5%
0.5%
48
48
Customer Base
Customer Base
0.4%
0.4%
49
49
Appropriate Changes
Appropriate Changes
0.4%
0.4%
50
50
Insurance Companies
Insurance Companies
0.4%
0.4%

78,807 Lead Customer Service Representative Jobs

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