How to hire a lead dispatch

How to hire a lead dispatch, step by step

Here's a step-by-step lead dispatch hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a lead dispatch job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new lead dispatch
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the lead dispatch you need to hire. Certain lead dispatch roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a lead dispatch to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a lead dispatch that fits the bill.

   This list presents lead dispatch salaries for various positions.

   Type of Lead Dispatch	Description	Hourly rate
   Lead Dispatch		$14-24
   Yardmaster/Customer Service/Crew Dispatching	A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports... Show more	$12-18
   Dispatcher Supervisor	A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery... Show more	$12-29

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Logistics
   • Payroll
   • Computer System
   • Non-Emergency Calls
   • Computer Aided Dispatch
   • CAD
   • Customer Complaints
   • GPS
   • EMS
   • Emergency Situations
   • Law Enforcement
   • Outbound Calls
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
   • Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
   • Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
   • Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
   • Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

   More lead dispatch duties

3. Make a budget

   Including a salary range in the lead dispatch job description is a good way to get more applicants. A lead dispatch salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a lead dispatch in Louisiana may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level lead dispatch. Additionally, a lead dispatch with lots of experience in the field may command a higher salary as a result.

   Average lead dispatch salary

   $39,625yearly

   $19.05 hourly rate

   ---

   Entry-level lead dispatch salary

   $30,000 yearly salary

   Updated December 19, 2025

   Average lead dispatch salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$48,533	$23
   2	New Jersey	$45,411	$22
   3	California	$42,765	$21
   4	Massachusetts	$41,921	$20
   5	Ohio	$41,668	$20
   6	Illinois	$41,487	$20
   7	Colorado	$40,159	$19
   8	Pennsylvania	$39,234	$19
   9	Texas	$38,265	$18
   10	Missouri	$37,180	$18
   11	Oregon	$37,031	$18
   12	Utah	$36,763	$18
   13	Alabama	$31,676	$15

   Average lead dispatch salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Yaamava' Resort & Casino	$43,573	$20.95
   2	Republic Services	$42,410	$20.39	5
   3	First Transit	$40,353	$19.40
   4	Caesars Entertainment	$39,665	$19.07	6
   5	Akron Children's Hospital	$39,535	$19.01
   6	Bruce Transportation Group	$39,398	$18.94
   7	MV Transportation	$38,975	$18.74	23
   8	City of St. Louis	$38,941	$18.72
   9	A Plus International	$38,644	$18.58
   10	United Ground Express	$38,346	$18.44
   11	Perdue Farms	$38,169	$18.35	1
   12	FIRST	$38,120	$18.33
   13	Catholic Health Initiatives - Colorado	$37,915	$18.23	1
   14	DHL	$37,308	$17.94
   15	Vail Resorts	$34,180	$16.43	9

4. Writing a lead dispatch job description

   A job description for a lead dispatch role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a lead dispatch job description:

   Lead dispatch job description example

   
   

   + Salary: $25/hr

   
   

   + Location: Cranford, NJ

   
   

   The experience you have

   
   

   + Role model documenting, testing, and adherence to SOP’s and give fast, accurate, and complete data on all inquiries and incidents

   
   

   + Supervise live operations –Monitor live operations using inputs from multiple applications and advanced vehicle sensors, problem solve issues that arise during the shift to maximize fleet up-time, on-time deliveries, a great customer experience, and safety. Requires leadership ability to make tough decisions fast.

   
   

   + Review and analyze reports, completed projects, and set metrics to continually improve customer experience and efficiency; complete and review incident and end-of-shift reports for senior leaders.?Complete, teach, and coach on daily reporting using business insights software and other proprietary programs.

   
   

   + Test and iterate standard operating processes – Test and give feedback on operating procedures and proprietary technology in the command center. You will be a key link to improving fleet operations from the front-line.??

   
   

   + Communication/Coordination – Strong communication skills with an ability to work across organizations and communicate with multiple stakeholders?and team members

   
   

   The way you work

   
   

   + A problem solver –You love to troubleshoot a challenge. The dispatch team will be a fun, dynamic environment that requires ownership mentality to make fast decisions based on multiple events and pieces of information.?

   
   

   + Tech savvy –Proven and demonstrated comfort using software and internal tools.?

   
   

   + An influencer with strong communication skills across all media from verbal communication with drivers and chefs in the field, to written communication summarizing problems and solutions for operations leaders.??

   
   

   + A team player – This role will weigh trade-offs and problem solve in conjunction with multiple teams at Remarkable to deliver a great customer experience.??

   
   

   + Open-minded and collaborative– We are constantly growing and evolving and will need to review and share feedback within the team

   
   

   Benefits that start day 1 of full-time employment

   
   

   + 401k with employer match

   
   

   + Medical, dental, vision

   
   

   + Health savings account with employer match

   
   

   + 100% employer paid life insurance

   
   

   + 2x pay if you work on holidays

   
   

   + Wonder offers hourly employees stock options

   
   

   + Learning and development opportunities to advance your career

   
   

   Note: Some of our benefits vary by state and depend on the number of hours you work.

   
   

   About Us

   
   

   Imagine: Within the tap of a button, a perfectly prepared meal from your choice of cuisines appears at your doorstep in minutes.?That’s?what our customers experience.??

   
   

   At Wonder, we believe everyone has the right to great food. That’s why we’ve created the next generation of restaurant chains powered by an advanced mobile platform that lets our customers experience the world’s most delicious food—anytime, anywhere. We partner with world-renowned chefs to craft exclusive menus and bring their unique recipes right to you on our mobile restaurants.?

   
   

   As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing?fast. Join us in pioneering a future that approaches food equitably, sustainably, and thoughtfully.?You’ll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.?

   
   

   A final note

   
   

   At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

   
   

   We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

   
   

   Copy this example

   

5. Post your job

   There are a few common ways to find lead dispatches for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your lead dispatch job on Zippia to find and recruit lead dispatch candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting lead dispatches requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new lead dispatch

   Once you've decided on a perfect lead dispatch candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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