Lead dispatch job description

+ Salary: $25/hr

+ Location: Cranford, NJ

The experience you have

+ Role model documenting, testing, and adherence to SOP’s and give fast, accurate, and complete data on all inquiries and incidents

+ Supervise live operations –Monitor live operations using inputs from multiple applications and advanced vehicle sensors, problem solve issues that arise during the shift to maximize fleet up-time, on-time deliveries, a great customer experience, and safety. Requires leadership ability to make tough decisions fast.

+ Review and analyze reports, completed projects, and set metrics to continually improve customer experience and efficiency; complete and review incident and end-of-shift reports for senior leaders.?Complete, teach, and coach on daily reporting using business insights software and other proprietary programs.

+ Test and iterate standard operating processes – Test and give feedback on operating procedures and proprietary technology in the command center. You will be a key link to improving fleet operations from the front-line.??

+ Communication/Coordination – Strong communication skills with an ability to work across organizations and communicate with multiple stakeholders?and team members

The way you work

+ A problem solver –You love to troubleshoot a challenge. The dispatch team will be a fun, dynamic environment that requires ownership mentality to make fast decisions based on multiple events and pieces of information.?

+ Tech savvy –Proven and demonstrated comfort using software and internal tools.?

+ An influencer with strong communication skills across all media from verbal communication with drivers and chefs in the field, to written communication summarizing problems and solutions for operations leaders.??

+ A team player – This role will weigh trade-offs and problem solve in conjunction with multiple teams at Remarkable to deliver a great customer experience.??

+ Open-minded and collaborative– We are constantly growing and evolving and will need to review and share feedback within the team

Benefits that start day 1 of full-time employment

+ 401k with employer match

+ Medical, dental, vision

+ Health savings account with employer match

+ 100% employer paid life insurance

+ 2x pay if you work on holidays

+ Wonder offers hourly employees stock options

+ Learning and development opportunities to advance your career

Note: Some of our benefits vary by state and depend on the number of hours you work.

About Us

Imagine: Within the tap of a button, a perfectly prepared meal from your choice of cuisines appears at your doorstep in minutes.?That’s?what our customers experience.??

At Wonder, we believe everyone has the right to great food. That’s why we’ve created the next generation of restaurant chains powered by an advanced mobile platform that lets our customers experience the world’s most delicious food—anytime, anywhere. We partner with world-renowned chefs to craft exclusive menus and bring their unique recipes right to you on our mobile restaurants.?

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing?fast. Join us in pioneering a future that approaches food equitably, sustainably, and thoughtfully.?You’ll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.?

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

CHENEGA HEALTHCARE SERVICES, LLC

Picatinny Arsenal, NJ

The Dispatcher, Motor Vehicle Lead directs activities Utilizes the Fleet Management Information System (FMIS) to dispatch vehicles summary is an overview of the position.

Responsibilities

* Responsible for ensuring that scheduling, dispatching, maintaining vehicles; movement of passengers and cargo, driver qualifications, receiving and issuing vehicle, and maintaining and providing accurate equipment records are all performed in accordance with applicable regulations and SOPs.
* Maintain numerous reports and data collection, including but not limited to the TMP Roster, Vehicle Reimbursables, Vehicle Damage Report, GSA Marshalling Report, Monthly Workload Data, and GFP issues.
* Ensure all positions in the TMP complete date reporting, and ensure all reports are on time.
* Direct vehicle operations as necessary to accomplish any valid requirement.
* Periodically inspect all GSA vehicles for incident/accident damages; assisting customers and TMP personnel in the preparation of vehicle work orders and determining type and source of service required; monitoring status of vehicles at service/repair vendors.
* Direct dispatchers and provide coordination on manufacturer recall notices between customers and servicing vendors.
* Prepares DA Form 2401, Vehicle Dispatch Log and FS Form 829, FMIS Dispatch Sheets, Daily/Monthly Utilization Record, prior to dispatch of vehicles.
* Coordinates maintenance of vehicles with TMP customers and the Maintenance Contractor; and ensures that the Forms required by maintenance are completed and furnished to the maintenance contractor at time vehicle is turned in for maintenance.
* Ensures FS Form 829's and the FMIS Dispatch Sheets are closed out at the end of the month and new forms are prepared for all vehicles.
* Maintains data required for reports, to include but not limited to, number of requirements, number of trips, hours of operation, mileage, passengers transported, and accidents.
* Work with customers on changes of time frame, locations and number of passengers
* Advise Project Manager of events throughout the day.
* May be required to work an uncommon tour of duty including nights, weekends, and holidays
* Other duties as assigned

Qualifications

* High School graduate or equivalent.
* Must have minimum one year of related work experience
* Prior dispatching experience and a Class B New Jersey license with passenger endorsement is desirable.
* Must possess and continuously maintain a current driver's license.
* Must be able to pass a National Agency Check with Inquiries (NACI) for computer access.

Knowledge, Skills and Abilities

* Clerical and computer or other experience, which requires familiarity with the scheduling and operation of motor vehicles in open street and highway traffic.
* Must present a neat appearance and pleasant attitude when dealing with customers and other employees.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

United Ground Express (UGE), a wholly owned subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world's most comprehensive global networks.
*_DISPATCHER JOB SUMMARY:_*

Coordinate communications to the passenger asssistance agent team and management as well as updates / notifications between the Client and employees. Ensures all data is recorded according to company procedures

*_JOB RESPONSIBILITIES:_*

* Pull assignments or work orders from computer, as needed.

* Work with Passenger Assistance Agents (PAA's) to ensure all requests for services are met.

* Do all reports accurately and in a timely manner.

* Must be familiar with all FAA/ TSA/Airline/Company regulations.

* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

* Escalate issues to MOD Immediately.

* Deal courteously and tactfully with fellow employees and passengers if necessary.

* Communicate effectively with fellow employees.

* Receive and respond to telephone and radio calls from PAA and employees in a professional and timely manner.

* Maintain and distribute radios (where applicable).Always complete the appropriate documentation and reports in thorough and timely manner.

* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

* Provide general information and directions to passengers.

* Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.

* Utilize appropriate communications channels and maintain records, reports and files as required.

* Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.

* Identification badges must always be visible.

* Adhere to company policies and procedures and participate in achievement of company objectives.

* Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.

* Perform other duties as requested.

*MINIMUM REQUIREMENTS:*

· Call center or Dispatch experience preferred

· Possess the tact to deal with all levels of situations, client representatives, employees and the public.

· Ability to work from verbal and written instructions.

· Ability to communicate in English clearly and concisely verbally and in written form.

· Must be detail-oriented and perform with minimal supervision.

· Must be able to handle multiple situations simultaneously.

· Must have excellent radio/telephone skills.

· Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.

· Obtain an airport security sensitive identification badge within 30 days of start date toqualify for unescorted access privileges to airport security identification display areas (SIDA)

· Must be able to lift, carry and/or hold up to 75 lbs.

· Must pass pre-employment and random drug test.

· Must complete a criminal background check.

· Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS).

*QUALIFICATIONS:*

· High school diploma, GED, or equivalent work experience is required.

· Previous airport and/or customer service experience preferred.

· Previous radio / phone dispatch experience desirable.

· Previous supervisory experience preferred.

· Must have good working knowledge of office environment software applications (wordprocessing, spreadsheet, data management).

· Must be 18 years of age or older.

· Must have a reliable telephone and transportation number.

*SCHEDULE:*

· Because of the nature of our business, it is important that you understand that we cannot guarantee any specific shift, schedule, or location to any employee. Although we will do everything possible to make assignments suitable to you, we must reserve the right to reassign and reschedule as the requirements of our business dictate. Both full and part time employees may be required to work on holidays.

/United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category./

*/_United Ground Express is a drug-free workplace and conducts a random drug test. Employment with UGE is contingent upon a drug screen and 10-year criminal History records check._/*

**Job:** **UGE Operational Support*

**Organization:** **United Ground Express*

**Title:** *Full Time Lead Dispatcher - O'Hare International Airport (ORD) - Chicago, IL *

**Location:** *IL-ORD - Chicago - O%27Hare*