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Lead dispatch skills for your resume and career

Updated January 8, 2025
4 min read
Lead dispatch example skills
Below we've compiled a list of the most critical lead dispatch skills. We ranked the top skills for lead dispatches based on the percentage of resumes they appeared on. For example, 14.7% of lead dispatch resumes contained data entry as a skill. Continue reading to find out what skills a lead dispatch needs to be successful in the workplace.

15 lead dispatch skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how lead dispatches use data entry:
  • Performed daily data entry to maintain integrity of customer database.
  • Maintained data entry requirements while implementing data program techniques.

2. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how lead dispatches use logistics:
  • Dispatched delivery drivers to pick-up and drop-off points using basic logistics to insure both customer satisfaction and maximum profits.
  • Coordinated with Third party shipping and logistics service provider and negotiated contracts.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how lead dispatches use payroll:
  • Compiled payroll data accurately and completely for accounting to ensure employees are paid fully and accurately.
  • Monitored payroll, overtime, appointment scheduling and follow- up and ensured punctuality within allotted time frame.

4. Computer System

Here's how lead dispatches use computer system:
  • Maintained accurate customer account data in computer system for bill processing in accordance with services rendered.
  • Identify customers by entering customer's name, location and other pertinent information into computer system.

5. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how lead dispatches use non-emergency calls:
  • Answered emergency and non-emergency calls for service from the public and dispatched the appropriate response.
  • Answered incoming emergency and non-emergency calls for crimes involving mail and issues impacting postal employees.

6. Computer Aided Dispatch

Here's how lead dispatches use computer aided dispatch:
  • Answer time sensitive calls and document all pertinent information using Computer Aided Dispatch Software (CAD).
  • Used computer aided dispatch system, such as digital telephone system and Nextel Radio Systems, Read Maps.

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7. CAD

Here's how lead dispatches use cad:
  • Scheduled, delegated tasks accordingly, CAD system operator, Radio with Penal code experience, phone operator.
  • Use Computer-Aided Dispatch (CAD) and Resource Management System (RMS).

8. Customer Complaints

Here's how lead dispatches use customer complaints:
  • Handled escalated calls and irate customer complaints during normal and emergency situations.
  • Address customer complaints with tact and professionalism while providing successful solutions.

9. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how lead dispatches use gps:
  • Monitor driver routes, activities through a computer based GPS system while using a two-way radio system to coordinate driver operations.
  • Monitored mileage through GPS tracking software, maintained records and scheduled all necessary fleet repairs based on usage and necessity.

10. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how lead dispatches use ems:
  • Dispatched for two law enforcement agencies, ten fire departments, and the city/county EMS.
  • Radio traffic; maintain radio log, tone and dispatch fire department and EMS.

11. Emergency Situations

Here's how lead dispatches use emergency situations:
  • Report and investigate all disturbances, including criminal and emergency situations.
  • Maintained SSB/VHF radio and SAT communications with sea-going vessels, as the first point of contact for emergency situations.

12. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how lead dispatches use law enforcement:
  • Maintain positive public contact and professional relationships with fire personnel and law enforcement contacts.
  • Dispatch Law enforcement and security to residential and commercial alarms.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how lead dispatches use outbound calls:
  • Answered incoming calls from customers needing to schedule service and made outbound calls to customer's that participated in maintenance contracts.
  • Answer phones, dispatch calls to the drivers, computer work, make outbound calls to insurance companies.

14. Customer Issues

Here's how lead dispatches use customer issues:
  • Commenced process of facilitating inter-departmental communication to effectively provide customer support and work through unresolved customer issues.
  • Researched, resolved and followed up on customer issues by responding to customer service emails in a timely and effective manner.

15. Two-Way Radio

Here's how lead dispatches use two-way radio:
  • Report delays, accidents and other traffic or transportation situations to base and other vehicles, using telephone mobile two-way radios.
  • Relay work orders, messages, or information to or from patrol officers, supervisors using telephones or two-way radios.
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List of lead dispatch skills to add to your resume

Lead dispatch skills

The most important skills for a lead dispatch resume and required skills for a lead dispatch to have include:

  • Data Entry
  • Logistics
  • Payroll
  • Computer System
  • Non-Emergency Calls
  • Computer Aided Dispatch
  • CAD
  • Customer Complaints
  • GPS
  • EMS
  • Emergency Situations
  • Law Enforcement
  • Outbound Calls
  • Customer Issues
  • Two-Way Radio
  • Inbound Calls
  • ETA
  • Dispatch System
  • Troubleshoot
  • Incident Reports
  • HVAC
  • Provide Customer Support
  • Customer Inquiries
  • Customer Relations
  • Multi-Line Phone System
  • CCTV
  • Quality Customer Service
  • Customer Orders
  • Two Way Radios
  • Telephone Calls
  • AS400
  • Service Orders
  • Customer Accounts
  • Conveyance
  • Service Vehicle
  • Office Equipment
  • PowerPoint
  • Owner Operators
  • TMW
  • LTL
  • CSR
  • CSG
  • Customer Calls
  • Nextel
  • Delivery Route

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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