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  • Client Services Lead (Remote)

    Businessolver 3.8company rating

    Remote lead former job

    Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team! This is a 100% work-from-home opportunity! NOW OFFERING A $10K Sign-on Bonus for Candidates Who Apply Prior to 12/31/2025*. * Selected candidates must have a start date within Q1 of 2026. The Role: Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines. Conduct and manage client calls and provide comprehensive new client administrator training. Maintain all client documentation, including Standard Operating Procedures and process-related materials. Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities. Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader. Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities. Drive continuous improvement in service delivery across all teams to maintain high-quality service standards. Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items. Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations. Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team. Above all, ensure our clients love us... a lot! What You Bring: Preferably a college degree (or equivalent). 5+ years of experience working directly with clients in the employee benefits/benefit administration industry. Strong project management experience, especially with technology projects, is highly advantageous. In-depth understanding of benefit administration and employee benefit programs, and their industry impact. Comfortable with technology and adept at navigating systems. Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems. Experience with Human Resources and HRIS/payroll systems is beneficial. Excellent relationship management, project management, and analytical skills. Ability to lead client meetings, deliver presentations, and build strong relationships. Consultative communication style, providing clients with market insights and tailored solutions. Proven ability to collaborate across functional areas to ensure a seamless customer experience. Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos. Resourceful problem solver, adept at finding solutions collaboratively. Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients. Availability to travel up to 10%. Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team! The pay range for this position is 70K to 100K per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). This role is eligible to participate in the quarterly bonus incentive plan. #LI-HH1
    $33k-50k yearly est. 2d ago
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  • Senior SAP S/4HANA Work & Service Management Lead (Remote)

    IBM Computing 4.7company rating

    Remote lead former job

    A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr
    $71k-89k yearly est. 2d ago
  • Area Service Leader

    Gehc

    Remote lead former job

    SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job Description Roles and Responsibilities Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. Required Qualifications For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $129,600.00-$194,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes
    $129.6k-194.4k yearly Auto-Apply 11d ago
  • Engineering Labor Services Leader

    GE Vernova

    Remote lead former job

    The Nuclear Engineering Labor Services Leader is a critical role within the Engineering Operations team focused on our contractor volume and associated spend that supports New Product Introduction (NPI), Requisition (Contracts), and Fixed Production Cost (FPC) activities. This role is a mix of nurturing cross business partnerships for planning / delivery outcomes, finishing existing / developing new cost productivity strategies and execution of wing-to-wing standard work practices. This role will embrace lean principles to problem solve pain points and continuously improve the throughput efficiency of our Nuclear Engineering Labor Services processes, working with GE Vernova counterparts as appropriate. Drives initiatives to improve the effectiveness of the Engineering function and interfaces with other functions to provide effective coordination of metrics, dashboards, functional processes, and cross-functional initiative coordination. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. **Job Description** **Roles and Responsibilities** + Be the Nuclear Engineering expert for all things related to labor services and contractor management. + Accountable owner and go to person forallprocurementsupportrelatedactivitiesassociated withlabor services/contractorsincluding but not limitedto:scopingdiscussions,guidance on contractor type / agency, competitive bidding,processgovernance,work scopeduration,VMS (vendor management system)entries/upkeepandoff-boarding... all this, in compliance with local labor laws. + Accountable owner and go to person for allstrategicactivities related to labor services / contractors including but not limited to: year over year expense budget planning and profiling, KPI's/action plans and daily management routines, in year reporting of actuals versus plan for headcount/costandestablishing a cost productivity roadmap to drive deflation savings. + Drive indirect labor savings by working horizontally across Nuclear Engineering andidentifyingopportunities such as bundling similarwork scope for volumepurchasing, limiting non-preferred suppliers, and reducing the total number of suppliers used. This may involve bench marking others like GEVernovacounterparts. + Nurtureand grow cross functional partnerships to ensureengineering'sendeavors align with sourcing and finance plans (one team). This includes collaboration, awareness, and deliberate sharing of contract vendors/scope/negotiations across functional and business lines as necessaryin order toensure a cohesive "one-team" approach to contractor management. + Ensure proper implementation & daily management routines of Key Performance Indicators as well as associated action plans to drive successful outcomes. + Developand/or enhancestandard work to ensureprocessgovernance while embracing lean to problem solve and value stream map the processes to seek continuous improvement and drive productivity. + Establish regular reportingrhythms(with a deck of pages as needed) to share progress, address pain points and agree on the elevated business narratives we want to share in this space. **Required Qualifications** + Bachelor's Degree in a Business, Engineering, or related discipline + Minimum of 5 years of professional experience in business/engineering + Minimum of 2 years of contractor management, vendorrelationsand cost optimization activities experience **Desired Characteristics** + Prior Engineering experience in the Nuclear Industry preferred + Prior finance/supply chain experience preferred + Ability to partner & effectively work cross team / cross functionally to deliver outcomes (say-do) + Effective oral and written communication skills in English. + Presentation skills: ability to effectively communicate with Senior Leadership. + Detail oriented & demonstrated ability in autonomously managing cross functional projects. + Related tools experience: Vendor Management Systems, Smartsheet, etc. + Ability to influence others and reach mutually agreeable decisions. + Effective problem identification and solution skills. + Be curious and challenge the status quo to drive continuous improvement. + Demonstrate resilience to cope with changes. + Comfortable with conflict but leads as a collaborator, facilitator, and strong partner. + Desired experience with Managed Service Providers (MSP). Note: **To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.** _This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._ **Additional Information** GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position Application Deadline: February 13, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $88,600.00 and $147,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on December 10, 2025. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $88.6k-147.6k yearly 21d ago
  • Digital Workplace Services - Global ServiceNow Consult Lead

    Kyndryl Holding Inc.

    Remote lead former job

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. As the Global Digital Workplace Services (DWS) Consult lead for ServiceNow, you'll be responsible for owning and evolving the consult-led ServiceNow go-to-market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the ServiceNow platform. We're solving real-world problems at a massive scale - powered by creativity, precision, and a shared obsession with what's next. You'll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with ServiceNow, helping clients drive value from their investments in the ServiceNow portfolio. What You'll Do * Develop consult-led propositions to drive new business with the full portfolio of ServiceNow capabilities, to meet sales and revenue growth targets * Align consult-led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed services opportunities as a result of the initial consult-led engagements * Work collaboratively across our business to align ServiceNow agentic capabilities with the broader Kyndryl AI propositions and offerings, driving increase in cross-practice solutions * Develop joint GTM initiatives with ServiceNow and support localization into priority markets for ServiceNow offers * Drive sales and technical enablement of ServiceNow consult-led propositions, including managed services and cross-practice opportunities * Provide solution leadership and thought leadership during key client engagements * Own growth targets for sales and revenue associated with the DWS ServiceNow business and drive operational management and sales/tech enablement activity to meet targets * Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology * Identify short, medium and longer term skills needed to successfully scale ServiceNow business, and develop / implement strategies to reskill, hire or develop talent * Build brand presence and recognition as a leading ServiceNow partner * Represent Kyndryl at ServiceNow global forums, events and industry summits. * Mentor and inspire a new generation of ServiceNow experts. * Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Your Future at Kyndryl We don't hire for a role - we hire for a journey. You'll be empowered to work remotely, flexibly, and at your best. Your success is measured by what you create, not where you work from. Must-have capabilities * 10+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services * Comprehensive experience in the ServiceNow ecosystem - Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions * 5+ years experience of driving GTM initiatives with ServiceNow, including strong relationships within ServiceNow * Strong business acumen, with the ability to link technology strategies to financial, operational and business outcomes for customers * Experience working in a highly-matrixed organization, ideally across a large region or global. * Partner with global sales and account teams to drive consulting-led revenue for ServiceNow. Plus, You Bring * Ability to operate independently and collaborate within a high-trust, low-hierarchy team * Understanding of Microsoft marketing messaging such as Frontier Firm, and able to articulate how Kyndryl will enable enterprises to become Frontier Firm organisations * A broader understanding of Microsoft technology capabilities and the broader AI landscape Bonus Points For * Certifications in ServiceNow * Experience of developing propositions that integrate ServiceNow with other hyperscaler technology platforms to drive improved customer outcomes * Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences. Location: Remote-first locations include: New York, Washington, Dallas, California, Calgary, London, Madrid, Amsterdam. Apply now if you're ready to shape the future of AI - not just study it. Let's redefine what's possible. Together. #AgenticAI The compensation range for the position in the U.S. is $173,280 to $329,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $207,840 to $395,040 California (All Other): $190,560 to $362,160 Colorado: $173,280 to $329,280 Massachusetts: $173,280 to $362,160 New York City: $207,840 to $395,040 Washington: $190,560 to $362,160 Washington DC: $190,560 to $362,160 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    $73k-135k yearly est. 10d ago
  • Senior Client Services Lead (Anywhere within the Contiguous 48 States)

    Open 3.9company rating

    Remote lead former job

    Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. The Senior Client Services Lead has a strong account management background and will serve as the day to day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you! The Gig: Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints Manage and facilitate client calls and new client administrator training Maintain all client documentation such as Standard Operating Procedures and process related documentation Engage in ongoing educational opportunities on product releases, updates and system functionality Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team When it comes down to it, make them love us…a lot! What you need to make the cut: College Degree (or equivalent) preferred 7+ years' experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry 2+ years' experience operating as a Client Services Lead Must have strong understanding of healthcare administration and the impact it has on the industry Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization Ability to lead client meetings, deliver presentations and establish relationships Consultative approach to communication - giving the clients insight to activity in the market that may potentially impact their business - while providing solutions related to our platform Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer Ability to maintain grace under pressure - especially during the busy season; basically the ability to bring order out of creative chaos during a compressed, high pressure period of time You must be a resourceful and creative problem solver - constructively working with team members to find solutions Tech savvy - must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients Availability to travel up to 15% The pay range for this position is $75,600 - $118,000 per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges). This role is eligible to participate in the quarterly bonus incentive plan. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote
    $75.6k-118k yearly Auto-Apply 18d ago
  • Oracle CX Service Cloud Lead

    Argano

    Remote lead former job

    Oracle Fusion Service Cloud - Solution Lead The Solutions Lead at Argano plays a critical role in designing and implementing technological solutions for our small to mid-size clients. This role requires a deep understanding of both technical and business aspects, as well as the ability to work closely with clients, technical teams, and other stakeholders. They have an expert understanding of coding languages. They are responsible for participating in creating solution diagrams, and interfacing with technical experts, and are key for ensuring end-to-end solutions for projects. They support the development of models that illustrate how a product/solution provides value to customers. They work on complex projects and analyze critical issues to come up with technical solutions. A Solution Architect is responsible for coordinating certain projects and activities with other areas, teams, and positions. RESPONSIBILITIES: Responsible for assisting in the establishment of an Argano Architecture practice, and the adoption of an architecture and standards methodology. Architect, design and implement end-to-end solutions that are scalable, robust and follows Oracle/Industry best practices and standards. Collaborate with customers to gather and analyze business requirements and produce Business Requirements Specifications and Solution Documents. Present technical and functional capabilities of Oracle Fusion Service Cloud platform to clients. Lead the implementation of Oracle CX applications including Oracle B2B/B2C Sales and Service Cloud, Field Services and preferably Oracle CPQ Cloud. Able to configure Fusion Service application to align with client specific business processes. Configure Oracle Fusion Service Cloud modules including: Service Requests (SR) Management Knowledge Management Digital Customer Service Service Center UI and workspaces SLAs, queues, assignment rules, categories Service Entitlements & Contracts Author multiple project artifacts like architecture diagrams, solution design documents, integration design documents, conversions, data migrations and configuration settings. Serve as a liaison between sales, technical and functional teams. Act as a trusted advisor to clients, understanding their strategic goals, and aligning technical solutions. Oversee quality assurance processes and conduct thorough testing of customizations and configurations to ensure system reliability and accuracy. Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery. Create comprehensive solution designs, including architecture diagrams and technical specifications, to meet client requirements. Collaborate with users to understand their business needs, provide technical consultancy, and present proposed solutions effectively. Support development of models that illustrate how a product/solution provides value to customers. Manages activities that take place during solution ideation, solution design, and solution implementation. Deliver technical presentations, demonstrations and chair solution design sessions and articulate proposed architecture to business process owners and drive solution designs to completion. Serve as point of contact and co-ordinate end-user Acceptance Testing sessions to gather/prioritize defects/change requests. Assist in project planning, resource allocation, and timeline management to meet project goals. MINIMUM AND/OR PREFERRED QUALIFICATIONS: EDUCATION: Bachelor's degree in computer science, Information Technology/Systems, Software Engineering or a related field. Master's degree or PhD in computer science or software engineering preferred. EXPERIENCE: Minimum 5 years of experience in Technology or Professional Services Consulting. Minimum of 5 years' experience in Oracle CX implementations, including Sales & Service Cloud and/or Field Service. Minimum of 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service and overall Fusion CX architecture and ecosystem Understanding of VBCS, OTBI and BI publisher reporting Familiar with Agile implementation methodology. Willing to travel, as necessary. Ability to work well autonomously and in a team environment. Proven experience in solution architecture and design. Prior experience implementing & supporting a specific technology platform. Architected solution diagrams experience Experience in various levels of Engineering and Professional Services including design, development and implementation of projects. Knowledge of relevant technologies and frameworks. SKILL REQUIREMENTS Strong IT Knowledge: Understanding of various technology stacks, platforms, and frameworks. Programming: Proficiency in one or more programming languages and the ability to understand and write code. Architecture Expertise: Ability to create and communicate architectural diagrams and technical schematics. Analytical and Critical Thinking: Strong problem-solving skills to identify and resolve complex technical challenges. Information Security: Awareness of security best practices, including data protection and secure architecture design. Project Management: Ability to assist in project planning, resource allocation, and timeline management. Communication: Excellent communication and interpersonal skills to interact with clients, team members, and other stakeholders. Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects.
    $63k-110k yearly est. Auto-Apply 59d ago
  • Revenue Cycle Portfolio Leader - Provider Services

    Pennant Group

    Remote lead former job

    Leading their Market's operations in providing world-class best practices for billing, cash collections, and accounts receivable functions for the Market's Home Health & Hospice agencies. Collaborating with the Pennant Service Center AR Resource in developing, monitoring, and maintaining world-class best practices for their Market. Partnering with other RC Portfolio Leaders within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization. DUTIES & RESPONSIBILITIES Provides front-line support to Billers, Billing Managers, EDs, and other agency staff, including day-to-day AR questions/concerns and acquisition training; provides tools to monitor processes and issues within the revenue cycle. Train, create, and identify best practices for billing, collection efforts, and procedures for Billers and Billing Managers in the revenue cycle. Continue to monitor and create accountability. Partner with Service Center AR Resources to train billers and billing managers. Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, EDs, other agency staff, payors, and referral sources. Maintains comprehensive working knowledge of payor contracts and ensures that payors are billed according to contract provisions. When needed, represents and acts on behalf of the agency to resolve conflicts with payers. Maintains comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and is a resource for appropriate agency personnel. Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system, including upgrades and enhancements. Monitors and audits for adequate Billing Notes are crucial to providing Audit Trail support to document issues addressed, aid in justifying appeals, and ensure audit compliance. Attends Cluster and Market-level meetings to identify systemic issues in AR practices, workflow, or system configuration and support standardized best practices among agencies. Monitors aged accounts receivables and related metrics to ensure agencies meet established targets (DSO, Bad Debt, Collection %). Reviews and approves manual revenue and write-off adjustments according to internal controls. Provide support to month-end close procedures, including reconciliation of cash receipts and bank deposits according to policy as needed. Work with the accounting department on any discrepancies. Ensures that billing and patient account record systems are maintained per [Text Wrapping Break]with generally accepted accounting principles and in compliance with state, federal, and accreditation requirements. Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) At least three years' experience in health care billing and collections management, preferably in home health and/or hospice operations. Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills. Demonstrated capability to accurately manage detailed information in multiple EMR systems within the home health and hospice industry (HCHB, Well Sky, Waystar, Esolutions, etc). Eclinical Works is required. Complete competencies of home health and hospice billing requirements within the first 90 days. Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers. Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities. Location: Remote Wage: DOE Type: Full-Time Please note this job description has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice. Why Join Us At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. What sets us apart: Empowered, flat leadership model supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values-CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: ******************** Pennant Services, Inc. is an equal opportunity employer Pennant Service Center 565 Marriott Drive, Nashville, TN 37214 #Hybrid The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
    $63k-110k yearly est. Auto-Apply 35d ago
  • Director, Client Service Lead

    Acclarity

    Remote lead former job

    We're currently searching for a Director to join Acclarity. This role will be remote and can be flexible on base location. You'll work on diverse client engagements in a dynamic and changing environment with opportunities for career development. You'll develop solutions and manage consulting engagements from planning through delivery, while driving results, ensuring quality, and managing client expectations. You'll have the opportunity to gain a broad base of experience in both accounting and finance, collaborating with clients across a broad spectrum of industries and businesses. You will serve to lead client engagement with a focus on expanding service offerings within existing accounts. These consulting engagements may include financial and accounting special projects, implementation of technical accounting standards and ensure compliance with regulatory requirements. Additionally, you will spearhead financial planning and analysis efforts and contribute to strategic business decision making. The ideal candidate enjoys hands-on work, is an independent thinker, quick on their feet, adaptable, and flexible to the unpredictability of client projects and demands. You will develop strong relationships with clients built on an understanding of their business and challenges, and train and develop team members. Essential Duties & Responsibilities Lead engagement teams in scoping and proposing value- added services, contributing to firm revenue through upselling and cross-selling opportunities Collaborate with firm leadership on business development strategies, including pipeline development, client targeting and market positioning. Execute on high level of client relationship building through developing strong relationships, client retention and understanding client needs. Demonstrate strong representation of Acclarity in client-facing business development meetings, proposals, and presentations. Execute consulting engagements from planning through delivery, managing client communication and multiple engagements with overlapping deadlines. Consistently providing client feedback and management of overall client expectations. Provide overall account management through identification of business development opportunities, account growth within the engagement and consulting and advising on a regular basis. Liaise between clients and engagement team to provide domain expertise. Demonstrated through seamless onboarding and transition management. Design and enhance internal reporting tools and analysis processes ensuring stellar service delivery oversight. Ensuring top notch quality of service, coordination of internal resources and overall monitoring of engagement progress. Design and implement accounting solutions for complex GAAP and reporting challenges, leveraging risk management strategies to proactively identify and mitigate liabilities for client engagement Deliver financial modeling and analysis (budgets, forecasts, variances). General oversight of contract negotiations and revenue and profitability analysis. Provide significant problem-solving skills demonstrated through conflict resolution and managing disputes. Work with existing processes/systems while making constructive suggestions for improvements. Validate data and analysis for accuracy and relevance. Keep up to date with technical developments for business area. Communicate complex issues and solutions at all levels while collaborating with Sales and Marketing and internal stakeholder management. Mentor and train others. Required Skills / Experience Ten + years in Accounting, Finance and or related field; CPA/CIA Strongly preferred Public Accounting background and/or experience in a publicly traded company preferred Experience developing and executing audit/internal audit and compliance programs Strong knowledge of GAAP, financial reporting and internal controls practices Excellent analytical and quantitative skills Strong technological proficiency, including Excel, analytics products, and ERP systems Bachelor's degree in accounting, finance, or business, Master's degree desired Corporate finance/accounting experience as a Controller, Financial Analyst, Finance or Accounting Manager, or comparable role a plus Possess stellar strategic thinking with hands on and detail oriented approach. Proven ability to coach, lead and mentor engagement team Travel as needed to support business development efforts and client engagement support. About the Company Acclarity delivers transformation, transaction, and compliance consulting services to middle-market companies. Our team focuses on increasing the return on investment and mitigating risk. Our professionals are knowledgeable and skilled leaders who focus on a singular goal: to deliver measurable, lasting results that create value for you and your business. What differentiates us from our competitors is the combination of our technical knowledge, industry expertise, and prior leadership experience. Our professionals come from public accounting or large national consulting firms and have been business, finance, and technology leaders. This first-hand knowledge allows us to leverage our experience into practical, common-sense solutions for our clients. Our business is growing at a rapid rate. The ideal candidate will share the Acclarity passion for client service and delivering quality results. You must be hands-on and excited about working with integrated teams of accounting, finance, process, and IT professionals to find solutions for our clients. Acclarity is headquartered in Ft. Lauderdale, Florida. Competitive base salary, annual bonus, flexibility, and excellent full benefits package including Health, Dental, Vision, Life, Disability, 401(k), and more. ALL INQUIRIES ARE KEPT CONFIDENTIAL. Equal Opportunity Employer.
    $63k-110k yearly est. Auto-Apply 4d ago
  • Boomi DataHub and Integration Lead

    Attain Partners 4.2company rating

    Remote lead former job

    Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those we touch. From strategy to technology and everywhere in between, our experts use their unique skills to advance the important missions of education, nonprofit, healthcare, and state and local government clients. People are at the center of all we do, and that's why we empower career growth, provide industry-leading benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of our team. We share a collective passion for our mission and our people. Guided by our seven core values, The Attain Way, our vision is the foundation of our culture-to be and attain the best. Job Description The Boomi DataHub & Integration Lead is responsible for leading the design and implementation of enterprise master data and integration solutions using the Boomi Platform, with a primary focus on Boomi DataHub. This role owns the end-to-end solution architecture for master data domains, including data modeling, matching and survivorship strategies, and integration patterns, while partnering closely with business and technical stakeholders to deliver scalable, governed data solutions. Required Skills 7+ years of overall integration and data management experience. 3+ years of hands-on experience with the Boomi Platform, including DataHub Deep hands-on experience with Boomi DataHub (MDM concepts, configuration, and deployment) Strong understanding of master data modeling (Customer, Account, Vendor, Product, etc.) Experience designing and configuring matching, survivorship, and deduplication rules Proven expertise with Boomi Integrations (process builds, connectors, APIs, error handling) Ability to lead solution design and translate business requirements into platform configurations Strong knowledge of data governance principles, data quality, and stewardship workflows Experience integrating Boomi with systems such as Salesforce, ERP platforms, data warehouses, and APIs Excellent communication skills with the ability to lead technical discussions and guide junior resources Ability to demo / present Boomi Platform in pre-sales Desired Skills Experience with Boomi API Management and event-driven or real-time integration patterns Familiarity with Salesforce (Sales Cloud, Service Cloud, Education Cloud, FSC, or Data Cloud) Experience supporting mergers & acquisitions through master data consolidation Exposure to other iPaaS/MDM platforms Knowledge of data governance tooling, metadata management, or data catalogs Experience working in consulting or client-facing delivery environments Certifications Boomi Professional Developer Certification (required or in progress). Boomi DataHub Certification (required / strongly preferred). Additional Boomi certifications (API Management, Integration Architect) are a plus Additional Information Attain Partners values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as: Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs 11 paid federal holidays and flexible unlimited time off (UTO) Generous 401(k) matching with immediate vesting Flexible career paths - our career tracks provide advancement, mobility, and flexibility as you continue to grow with us A healthy environment where we value unique experiences, and care about everything that makes you, you. Attain Partners is committed to fair and equitable compensation practices. Individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $150,000 - $180,000. In addition to base salary, this role is eligible for an annual discretionary bonus. Interested in this position but the compensation isn't quite right? Let us know your expectations, and we'll see if we can make it happen based on your qualifications. Attain Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA). If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
    $150k-180k yearly Auto-Apply 36d ago
  • Digital Workplace Services - Global ServiceNow Consult Lead

    Kyndryl

    Remote lead former job

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. As the Global Digital Workplace Services (DWS) Consult lead for ServiceNow, you'll be responsible for owning and evolving the consult-led ServiceNow go-to-market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the ServiceNow platform. We're solving real-world problems at a massive scale - powered by creativity, precision, and a shared obsession with what's next. You'll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with ServiceNow, helping clients drive value from their investments in the ServiceNow portfolio. What You'll Do + Develop consult-led propositions to drive new business withthe full portfolio of ServiceNow capabilities, to meet sales and revenue growth targets + Align consult-led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed servicesopportunitiesas a result oftheinitialconsult-led engagements + Work collaboratively across our business toalign ServiceNow agentic capabilities with thebroader Kyndryl AI propositions and offerings, drivingincrease in cross-practice solutions + Develop joint GTM initiatives with ServiceNow and support localization into priority markets for ServiceNow offers + Drive sales and technical enablement of ServiceNowconsult-ledpropositions, includingmanaged services and cross-practice opportunities + Provide solution leadershipand thought leadership during key client engagements + Owngrowth targets for sales and revenue associated with the DWS ServiceNow businessand drive operational management and sales/tech enablement activity to meet targets + Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problemsand business outcomes rather than technology + Identifyshort, medium and longer termskills needed to successfully scale ServiceNowbusiness, anddevelop / implementstrategies to reskill, hire or develop talent + Build brand presence and recognition as a leading ServiceNow partner + Represent Kyndryl at ServiceNow global forums,eventsand industry summits. + Mentor and inspire a new generation of ServiceNowexperts. + Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. **Who You Are** Your Future at Kyndryl We don't hire for a role - we hire for a journey. You'll be empowered to work remotely, flexibly, and at your best. Your success is measured by what you create, not where you work from. Must-have capabilities + 10+years experiencein technology consulting, workplacetransformationor IT services, with experience of the intersection between advisory and managed services + Comprehensive experience in the ServiceNow ecosystem - Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions + 5+years experienceofdriving GTM initiatives with ServiceNow, including strong relationships within ServiceNow + Strong business acumen, with the ability to link technology strategies to financial,operationaland business outcomes for customers + Experience working in ahighly-matrixedorganization, ideallyacross a large region or global. + Partner with global sales and account teams to drive consulting-led revenue for ServiceNow. Plus, You Bring + Ability tooperateindependently and collaborate within a high-trust, low-hierarchy team + Understanding of Microsoft marketing messaging such as Frontier Firm, andable to articulate how Kyndryl will enableenterprisesto become Frontier Firmorganisations + A broader understanding of Microsoft technology capabilities and the broader AI landscape Bonus Points For + Certifications in ServiceNow + Experienceof developing propositions thatintegrate ServiceNow with otherhyperscalertechnology platforms to drive improved customer outcomes + Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences. Location: Remote-first locations include: New York, Washington, Dallas, California, Calgary, London, Madrid, Amsterdam. Apply now if you're ready to shape the future of AI - not just study it. Let's redefine what's possible. Together. \#AgenticAI The compensation range for the position in the U.S. is $173,280 to $329,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $207,840 to $395,040 California (All Other): $190,560 to $362,160 Colorado: $173,280 to $329,280 Massachusetts: $173,280 to $362,160 New York City: $207,840 to $395,040 Washington: $190,560 to $362,160 Washington DC: $190,560 to $362,160 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $45k-98k yearly est. 9d ago
  • Lead, Creative Services

    Civicplus 4.0company rating

    Remote lead former job

    Description Your ImpactThis position will be responsible for creating a motivational and productive work environment for other creative services team members as well as individual customer design implementations. The Creative Services Team Lead creates and owns every aspect of a successful design and is responsible for implementing workflow procedures based on direction from the Implementation Team Manager. Their duties include cross-departmental collaboration, implementing process changes, and assisting team in meeting departmental goals. A Team Lead must be confident, proactive, and willing to take on workplace challenges while motivating others. About CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You'll DoAs a Lead, Creative Services, you will: Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team Facilitates team and (if necessary) customer meetings Effectively communicates relevant project information to team members and/or customers via written or verbal communication. Resolves and/or escalates issues in a timely fashion and suggests areas for improvement Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary. Acts as the subject matter expert for the team Fill in for creative services members by managing daily operations in their absence. Respect decision-making boundaries and know when to call the attention of the manager. Assist in conducting performance reviews and team development. What We're Looking ForWe know that excellent candidates come from diverse backgrounds. Even if you don't meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications: 3+ years of experience in a creative services role (art director, graphic designer, etc) 3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc. Figma Experience required Bachelor's degree or equivalent experience Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned Outstanding communication and leadership skills Ability to work effectively within a team with a goal-oriented mindset Ability to make quality decisions by using data and/or problem-solving skills Excellent time-management skills with attention to detail Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred Completing web design projects experience required Nice to have: experience with automation and workflow tools: HTML, CSS functional understanding, some experience Compensation and Benefits Estimated Salary Grade Range: $70,300 - $101,300 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week. Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more. Our Hiring Process Introductory call with Talent Acquisition Interview with the Hiring Manager Panel Interview with CivicPlus team members, including an interview project activity Offer Note: The process may vary slightly depending on the role. Additional Information CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. This position will remain open until Monday, October 27, 2025 at 4pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team Equal Opportunity CommitmentCivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.
    $70.3k-101.3k yearly Auto-Apply 60d+ ago
  • Global Hub and Vendor Optimization Lead

    RTX

    Remote lead former job

    Country: United States of America Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance: None/Not Required RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services team: As part of OneRTX Enterprise Service Adoption program, the Global Hub and Vendor Optimization Lead will play a key role in redefining how Application Services are delivered across the enterprise. This role partners closely with service focals and application owners to evaluate each service and determine the most effective sourcing and location strategy, whether in-house, outsourced, onshore, nearshore, or offshore. The focus is on reducing Digital labor costs while ensuring services continue to enable business processes function effectively and sustainably. What You Will Do: Develop Sourcing Strategies - Collaborate with Enterprise Services Applications (ESA) and Business Unit service focals and application owners to develop service-by-service sourcing strategies that align with RTX's overall sourcing strategies and frameworks, including: Partner Strategies (identification of which services should remain in-house vs. outsourced), and Location Strategies (assess which services are best delivered from our Global Hub locations) Implementation - Partner with relevant parties (service focals, vendor management, partnership, PMO and others) to implement global hub and vendor optimizations strategies that balance cost, quality, and risk, and achieve synergy commitments. Value Tracking and Status Reporting - Track, measure, and report on the impact of sourcing strategies in terms of cost optimization, service performance, and delivered value Change Management - Support change management by ensuring sourcing decisions are well-communicated and adopted by application service teams Market Knowledge - Stay informed on industry trends in application managed services, global talent hubs, and sourcing models to continually refine strategies Qualifications You Must Have: Bachelor's degree in business, Information Technology, Supply Chain, or related field with 12 years of related work experience or and advanced degree with 10 years of related work experience. 7+ years of experience in service delivery strategy or Digital transformation roles with strong knowledge of application management and their role in supporting business processes. Experience contributing to enterprise transformation or operating model change programs. Proven ability to build strong partnerships with service leaders and external partners with excellent analytical, financial modeling, and presentation skills. Strong communication and influencing abilities, with experience engaging senior stakeholders. What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Work Location: Remote As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $66k-120k yearly est. Auto-Apply 60d+ ago
  • Translation Services Lead - Bilingual

    Careoregon 4.5company rating

    Remote lead former job

    --------------------------------------------------------------- The Translation Services Lead - Bilingual is responsible for coordinating the translation of member health care and insurance materials from English to threshold languages. Responsibilities include the coordination of internal and external translator resources to meet deadlines; collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards; and ongoing management of the translation management system (TMS), computer-aided translation (CAT) software tools, and related databases. This position helps promote, maintain and improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon. The role is accountable for the on-time coordination of translation deliverables requested by Member Engagement leadership and/or required by state and federal regulations. This position is eligible for a 3% bilingual pay differential and a 7% lead pay differential. Estimated Hiring Range: $58,725.00 - $71,775.00 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Essential Responsibilities Translation Services Coordination Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed. Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish. Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads. Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines. Communicate project status and potential delays to requestors. In coordination with the Language Access Program Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines. Develop and verify specifications of translation work to be completed; track and report specification changes as needed. Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date. Monitor translation product quality assurance processes to ensure compliance standards are maintained. Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met. Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements. Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines. Provide assistance with direct translation services as needed. Translation Program Coordination Work with manager to develop procedures and training materials for translators. Collaborate with translators to develop and maintain a comprehensive term base for each threshold language. Oversee and coordinate the relationships with translation agencies/vendors. Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports. Administer CAT and TMS software: Ensure compliance with data and network security Communicate with account representatives and troubleshoot issues as needed Assist system users with access, training, and questions Create translation rules in coordination with language experts; ensure rules are followed Ensure that resources are using all the features, QA reports are generated, and issues are resolved for every project Manage licenses and users Ensure quality assurance standards are met prior to delivery of projects: Ensure that best practices are followed to accurately convey meaning and adhere to reading level requirements Ensure consistency with brand and style guidelines Communicate with stakeholders within the organization and address evolving translation needs. Provide recommendations to improve the policy on translation services for CareOregon as needed; update intranet and service sites; and respond to any questions from stakeholders or other parties. Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs. Participate in cross-functional and cross-regional workgroups to support strategic plan deliverables. Provide information and insight into culturally and linguistically appropriate materials. Employee Leadership Provide leadership for a team in support of team direction and goals. Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens. Participate in organizing, scheduling, monitoring and improving work; help ensure employees have information to meet job expectations and have coverage during absences. Contribute to the development, communication, and oversight of team and individual goals. Train, lead, and coach employees; may facilitate team meetings. Incorporate guidance from CareOregon equity tools into people leadership. Help monitor employee adherence to department/organizational standards, policies, and procedures. Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action). Perform lead tasks in collaboration with Human Resources as needed. Organizational Responsibilities Perform work in alignment with the organization's mission, vision and values. Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. Strive to meet annual business goals in support of the organization's strategic goals. Adhere to the organization's policies, procedures and other relevant compliance needs. Perform other duties as needed. Experience and/or Education Required Minimum 3 years' experience providing translation project coordination services Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese Ability to pass a translation assessment Experience working with a translation management system (TMS) and computer-aided translation (CAT) software Preferred Experience with people and/or project leadership Desktop Translation Publishing (DTP) experience Proofreading and quality assurance experience Knowledge of alternative formats such as large print and audio Experience translating healthcare and marketing materials Experience working with a corporate or agency creative team Knowledge, Skills and Abilities Required Knowledge Familiarity with current best practices for translation for US-based target audiences Familiarity with current best practices for marketing translations Knowledge of terminology management and use of term base Knowledge of basic managed care concepts, the Oregon Health Plan (OHP) and Medicare Skills and Abilities Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese Excellent spoken English communication skills Ability to speak clearly using plain language with proper grammar Able to prioritize, meet and communicate about project deadlines Ability to use Translation Management System (TMS) to communicate, manage and automate workflow to meet project deadlines Ability to use computer-aided translation software such as Trados, WordFast or similar software Ability to administer and maintain translation memory (TM) database Intermediate level skills in MS Office Suite including Outlook, Word, and Excel Ability to effectively assist in the translation of all forms of member correspondence, health care and insurance materials Ability to work effectively, both independently and within a team Ability to use discretion, good judgment and know when to ask for assistance or direction Ability to effectively interact with internal and external individuals at all levels Ability to collaborate and work effectively with diverse individuals and groups Ability to share information and lessons learned with manager Ability to handle multiple priorities, processes and demands in a dynamic work environment Ability to work under pressure with frequent interruptions Excellent organizational skills Ability to exercise initiative and sustain motivation Ability to actively support the mission, values, and goals of CareOregon and its member groups Ability to learn, focus, understand, and evaluate information and determine appropriate actions Ability to accept direction and feedback, as well as tolerate and manage stress Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day Ability to hear and speak clearly for at least 3-6 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used. Work Location: Work from home We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
    $58.7k-71.8k yearly Auto-Apply 2d ago
  • Member Services Care Lead

    Loop Mobility

    Remote lead former job

    Customer Care Lead About Loop Responsibilities As a Customer Care Lead, you will be responsible for ensuring your team of licensed support agents deliver an exceptional and consistent member experience while exceeding departmental goals. You will provide regular and ongoing coaching and feedback on the performance of your team to identify, compliance, training, and process improvement opportunities. You will also contribute to the development of departmental tools, processes, policies, and procedures. Additionally, you will be responsible for personnel leadership by nurturing and developing your team, as well as promoting a unified team culture in line with that of the organization. Qualifications Active Property and Casualty or Personal Lines insurance license in Texas required (multiple states a plus) 3+ years Property and Casualty insurance experience 2+ years insurance customer service leadership experience Thorough understanding of private-passenger auto insurance coverages, offered by LOOP Knowledge of state insurance regulations and laws Lead and supervise the daily operations of the team to ensure exceptional customer care that promotes the LOOP culture. Answer team member questions throughout the day through live support. Handle escalated customer interaction in a professional and timely manner. Focus team around data that supports our OKRs by monitoring and pulling metrics Monitor team performance and provide regular feedback through weekly touch bases to identify quality, compliance, training and process improvements opportunities. Help determine Customer Care Team Schedule including approving time cards and PTO requests. Help identify contact driver trends, customer FAQs and site experiences impacting the customer experience. Collaborate with other departments to streamline processes and enhance the overall customer experience Contribute to the development of departmental tools, processes, policies and procedures. Help with onboarding new team members and assist with training materials. Be open to taking on additional responsibilities as the need arises. Ability to adapt to new technology as we build our processes and workflows Bilingual a plus Details This position is for full time, remote work Pay range: $65,500-$70,000 per year. Salary ranges are used in good faith, depend on experience, and are subject to change Time Allocation: 75% evaluating team performance and providing coaching/feedback, 15% process development and refinement, 10% working on ad-hoc projects Employee Stock Options Health, dental, and a number of other ancillary benefits Flexible PTO Eight Weeks Paid Family Leave Apply To apply, please fill out the webform with your contact information and resume. We are an equal opportunity employer and cherish the diversity you will bring to our team. JOB CODE: 1000022
    $65.5k-70k yearly 60d+ ago
  • Digital Services Practice Lead - Global Services

    Vertiv 4.5company rating

    Lead former job in Westerville, OH

    As the Digital Services Practice Lead, you will drive the design of world-class service offerings that deliver measurable value to our customers and fuel profitable growth for Vertiv. In this global role, you will lead the full lifecycle of service design-from market discovery and customer research to cross-functional collaboration and go-to-market planning-ensuring our digital service offerings align with customer outcomes and business objectives. You will serve as the subject matter expert and thought leader for digital service offerings, deeply engaged with customers, business units, and regional and functional teams. By translating market insights into actionable strategies, you will architect offerings across the consulting, implementation, lifecycle, and optimization product lines that enhance our competitive advantage. Your success will be defined by your ability to transform complex customer challenges into scalable, differentiated service solutions that drive long-term value. This role is ideal for a creative thinker who thrives in a collaborative environment and is driven to create service offerings that deliver meaningful customer outcomes. Responsibilities: Service Design: The Digital Services Practice Lead is responsible for designing service offerings, in support of their domain, across the service product lines of Consulting, Implementation, Lifecycle, and Optimization. Market Discovery and Alignment: Own market discovery in the Digital Services domain by analyzing market segments, customers, their challenges, and the specific outcomes they seek to design service offerings that are aligned with market demands and customer expectations. Subject Matter Expertise: Provide subject matter expertise in the Digital Services domain with responsibility for profitable revenue generation. As a subject matter expert, represent Vertiv as a thought leader in industry publications, conferences, and customer-facing events. Co-Creation and Collaboration: This is a matrixed role, coordinating closely with engineering, regional sales & service teams and the global service product line Leaders. Translate user research in collaboration with Engineering to ensure alignment between discovery and delivery. Create business plans for potential service offerings in collaboration with regional service teams and Product Line leaders. Support Product Line Leadership in the development and execution of business plans to achieve year over year growth targets. Work with regional service teams in the marketing and selling of service products across your assigned domain. Requirements: Bachelor's Degree in Engineering or related technical degree. 5+ years of experience working on Digital Services products and services as either a Digital Services Service Designer, product designer, engineer, or user researcher in a technology-powered organization. Demonstrated ability to solve hard problems, assess risks, and to structure data-informed arguments in written, visual, and verbal communication mediums. Proven ability to quickly develop collaborative cross-functional and cross-regional relationships to deliver customer and business outcomes. Demonstrated working knowledge of multiple functional business areas - engineering, finance, sales, and marketing. Strong Technical knowledge of data center Digital Services products and applications. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-RB1
    $54k-91k yearly est. Auto-Apply 3d ago
  • Senior Business Applications Specialist - Remote

    Specialtycare 4.1company rating

    Remote lead former job

    SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry. ESSENTIAL JOB FUNCTIONS * Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications: * PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses * PeopleSoft Order to Cash - Order Management, Billing, Account Receivables * PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory * Create/Review process documents and user guides. * Provide communication/training to end users. * Ensure application security. * Create and utilize advanced queries as needed. * Act as a liaison between the IT development group and business units. * Evaluate new applications/functions and identify system requirements. * Recommend appropriate systems alternatives and/or enhancements to current systems. * Develop test plans, and coordinate and perform software testing. * Document system requirements, define scope and objectives, and assist in the creation of system specifications. * Basic SQL knowledge * Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed. * Manage small to medium projects independently. * NextGen PM Support * Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement. * Perform other duties as assigned. Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) BASIC QUALIFICATIONS * Education: * Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience * Experience: * At least Five (5) years of related Financial Applications experience. * Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain. * Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus. * Equivalent combination of education and experience. Knowledge and Skills: * Ability to develop documentation and provide communication/training to end users. * Ability to work as part of a collaborative team in order to be successful. * Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. * Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines. * Strong attention to detail. SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $115k yearly 60d+ ago
  • J. P. Morgan Wealth Management - Client Service Leader

    Jpmorgan Chase & Co 4.8company rating

    Lead former job in Westerville, OH

    JobID: 210701685 JobSchedule: Full time JobShift: : The J.P. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform. We focus on delivering quality interactions, serving a variety of unique types of accounts and client segments including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. As a Client Service Leader within the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guide team members in making wise investment decisions. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve. Your leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. Job responsibilities * Create an outstanding employee experience and a winning culture, resulting in a place where people are excited to come to work every day * Manage day-to-day employee activities, including coaching, timekeeping, performance management, recognition, and conducting disciplinary action when needed * Develop employees through effective coaching and career development conversations * Recruit and onboard new team members * Schedule strategically and manage the floor tactically to meet service levels * Speak with clients and handle escalations * Conduct call observations to review the quality of service provided * Resolve problems, conduct research, and address complaints * Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks * Foster and develop partnerships across the enterprise * Maintain an effective risk and controls environment by exercising sound judgment to protect our firm and clients Required qualifications, capabilities, and skills * 3 + years of financial services or brokerage experience * Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required * FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories * Experience with networking, partnering, and influencing leaders in various parts of the organization in order to move the business forward * Effectively manage multiple priorities in a fast-paced environment; adaptive to change * Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s) * Excellent communication skills, highly professional and experienced in creating and presenting information * Hours of operation are Monday to Friday 8am - 9pm EST and Saturday 9am - 5pm EST Preferred qualifications, capabilities, and skills * FINRA Series 9/10 (or equivalent), required or must obtain within 90 days of employment * 1 or more years of leading people in the brokerage industry preferred * Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level * Ability to embrace change and effectively guide employees through shifts in business needs or priorities
    $90k-111k yearly est. Auto-Apply 7d ago
  • Assistant Supervisor

    Ferguson Construction Company 4.3company rating

    Lead former job in Columbus, OH

    Ferguson Construction is a leading general contracting and construction management firm with over 100 years of industry expertise. We handle a diverse range of projects, including industrial, commercial, healthcare, and institutional buildings. Our reputation for excellence is built on our comprehensive services, including in-house design and self-performing key trades such as concrete, masonry, steel erection, carpentry, and sheet metal. The Assistant Supervisor supports site supervision by assisting with daily construction activities, ensuring compliance with plans and safety standards, and helping to manage on-site resources. This role is ideal for someone looking to advance their career in construction management. Qualifications High school diploma or equivalent; vocational training in construction management is a plus. 2+ years of related experience. Experience with site management tasks, safety protocols, and understanding of construction plans is advantageous. In depth understanding of construction processes, safety regulations, and site management. Good verbal and written communication skills for effective interaction with team members, subcontractors, and supervisors. Demonstrated leadership experience. Essential Duties Assist with supervising daily construction activities to ensure work is performed according to plans and specifications. Coordinate tasks among different trades and subcontractors to facilitate smooth project execution. Support safety protocols on-site to maintain a secure working environment for all personnel. Monitor construction work to ensure it meets quality standards and project requirements. Help manage materials and equipment on-site, ensuring availability and proper use. Maintain site documentation, including daily logs, inspection reports, and safety records. Facilitate effective communication between workers, supervisors, and stakeholders to resolve issues promptly. Provide regular updates on project progress and any issues to the site supervisor or project manager. Ferguson Construction is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age. Applicants for this position must be currently legally authorized to work in the United States on a full-time basis. Learn why Ferguson is the perfect place to build your career in this informative video: All applicants who are offered employment with Ferguson Construction Company will be subject to a background investigation and drug test. Offers of employment are contingent on the successful completion of a background investigation and drug test conducted in accordance with Ferguson Construction policy and state law.
    $38k-49k yearly est. 60d+ ago
  • Medical Assistant Supervisor

    Salvo Health

    Remote lead former job

    Salvo is seeking an experienced Medical Assistant Supervisor with remote healthcare experience to lead and support our Virtual Medical Assistant team. This role blends people management, clinical expertise, and operational oversight to ensure high-quality, compliant, and efficient care delivery in a telehealth environment. The Medical Assistant Supervisor will manage day-to-day MA operations, provide coaching and performance management, ensure documentation quality, and partner closely with clinical, operations, and billing teams. This role is ideal for a hands-on leader who thrives in a fast-growing, virtual care model and brings strong knowledge of clinical documentation and coding-adjacent workflows. What You Will Do Team Leadership & Management: Supervise, coach, and support a team of Virtual Medical Assistants Manage staffing coverage, scheduling, onboarding, and training Conduct regular performance check-ins, quality reviews, and feedback Serve as escalation point for workflow, documentation, or patient issues Foster a culture of accountability, empathy, and continuous improvement Develop, own, and update workflow SOPs as needed Track and report on productivity, turnaround times, and quality metrics Operational Oversight Oversee MA workflows related to provider referrals, patient scheduling and rescheduling, provider orders, financial clearance, and patient follow-ups Ensure timely and accurate documentation in electronic health records (EHRs) Review charts and monthly notes for completeness and coding readiness Monitor and optimize task management to ensure timely patient documentation Partner with operations, clinical leadership, and partnerships to improve workflows Documentation & Coding Support Ensure MA documentation aligns with clinical and billing standards Support coding-adjacent workflows using CPC or CCA expertise Collaborate with Support and Engagement teams to reduce errors and rework Help train MAs on documentation best practices and audit readiness Patient Experience & Quality Support proactive outreach to active and disengaged patients Maintain strict compliance with HIPAA and patient confidentiality standards Act as an escalation contact for billing and documentation concerns from partners Qualifications Active CPC or CCA certification (required) Proven experience as a Medical Assistant, Administrative Supervisor, and/or LPN in a clinical or virtual care setting Prior experience leading, supervising, or acting as a Team Lead Strong familiarity with electronic health records (Athena, eCW, gGastro preferred) Experience with chart review and documentation Excellent communication and interpersonal skills Strong organizational, time-management, and prioritization abilities Ability to work independently in a remote environment and manage competing priorities Experience with telemedicine platforms strongly preferred Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on specialty medicine through virtual-first clinics. Our patients will be members for our “whole patient” care teams and app-based care, with a direct-to-consumer subscription model, no insurance required. Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care will draw on expertise from board-certified specialty physicians, registered dietitians, psychologists, and board-certified health coaches who will deliver wraparound support on a multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, functional medicine-style approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness. Salvo believes the most inclusive and equitable culture makes for a better business, and we welcome diverse candidates for this key leadership role. A core mission is to increase access to better and more convenient care - especially for Millennial and Gen Z women whose symptoms are often dismissed in traditional healthcare settings. Many of our patients struggle to access specialists and ongoing support, and this role is critical to ensuring they receive timely, high-quality care.
    $33k-47k yearly est. Auto-Apply 8d ago

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