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Lead hostess skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical lead hostess skills. We ranked the top skills for lead hostesses based on the percentage of resumes they appeared on. For example, 34.9% of lead hostess resumes contained reservations as a skill. Continue reading to find out what skills a lead hostess needs to be successful in the workplace.

15 lead hostess skills for your resume and career

1. Reservations

Here's how lead hostesses use reservations:

Orchestrated high volume hospitality service in large-scale restaurants by anticipating traffic flow and organizing reservations across 200-300 seat dining rooms.
Greeted and facilitated the guest experience by scheduling reservations, organizing server sections and maintaining efficient customer flow.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead hostesses use customer service:

Supervised and trained personnel* Processed orders & ensured accurate information was distributed and documented* Customer service
Supervised and coordinated activities of dining room personnel to provide efficient customer service to guests.

3. Cleanliness

Here's how lead hostesses use cleanliness:

Directed second hostess on weekends and ensured restaurant cleanliness and customers satisfaction.
Ensured cleanliness by sanitizing restaurant appliances daily.

4. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how lead hostesses use greeting guests:

Managed the front of the store, including greeting guests and responding to telephone and in-person requests for information.
Provide a highly professional and welcoming first line of contact greeting guests and answering phones.

5. Food Orders

Here's how lead hostesses use food orders:

Take to-go food orders and enter them in the Aloha computer system.
Take Out is responsible for To Go food orders.

6. Floor Plan

Here's how lead hostesses use floor plan:

Hold knowledge of floor plan & OpenTable and map out seating for the first turn before shift.
Greeted guests, maintained floor plan/ seating chart, Coordinated team of 3 other hostesses.

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7. Seat Guests

Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.

Here's how lead hostesses use seat guests:

Helped services keep guests drinks full, buss tables, seat guests, keep a comfortable and exciting environment for guests.
Train new hostesses, restaurant opener and closer, answer phones, greet and seat guests, bus and reset tables.

8. Open Table

Here's how lead hostesses use open table:

Assisted my sales manager with comparisons to SLS and Open Table.
Receive and record guests' dining reservations in Open Table.

9. Front Desk

Here's how lead hostesses use front desk:

Manage front desk, seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.
Restocked and ordered new supplies for front desk, and any tasks delegated by owners/managers.

10. Quality Service

Here's how lead hostesses use quality service:

Delegated the daily VIP s to employees, monitored production efficiency and quality service in order to keep customer satisfaction maximized.
Promoted the eminent and renowned customer experience by providing high-quality service to all guests.

11. To-Go Orders

A to-go order refers to a food or beverage item served in a package, takeout container, or parcel which allows it to be taken away from a restaurant rather than eaten on the premises of the restaurant as a dine-in facility. A to-go order means your order from the restaurant but eat it at home and hence call it a takeout.

Here's how lead hostesses use to-go orders:

Greeted and seated guests, took to-go orders, answered phone, cashiered, expedited food and ran food to guests.
Answered phone calls to place To-go orders, booked large parties and answered all questions regarding reservation policies.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how lead hostesses use pos:

Greeted and listed customer's name and party number using the restaurant's POS system.
Greet customers, obtain orders, enter into the POS system.

13. Fine Dining

Here's how lead hostesses use fine dining:

Provided personalized and friendly dining experience in fine dining setting.
Worked with management to train and develop new staff based upon the strict standards required for the fine dining industry.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how lead hostesses use telephone calls:

Greet and interact with guests Take restaurant's telephone calls Manage and delegate tasks to other hostesses
Greet Guests - Answer incoming telephone calls - Manage front of restaurant ACCOMPLISHMENTS - Maintained 3.0 GPA throughout college

15. Guest Satisfaction

Here's how lead hostesses use guest satisfaction:

Increased guest satisfaction scores by 19% and consistently led team to accomplish goals by motivating/mentoring employees through training/incentive program.
Developed and implemented an updated training manual for my department, which led to an increase in guest satisfaction.

5 Lead Hostess resume examples

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List of lead hostess skills to add to your resume

The most important skills for a lead hostess resume and required skills for a lead hostess to have include:

Reservations
Customer Service
Cleanliness
Greeting Guests
Food Orders
Floor Plan
Seat Guests
Open Table
Front Desk
Quality Service
To-Go Orders
POS
Fine Dining
Telephone Calls
Guest Satisfaction
OpenTable

Customer Complaints
Customer Satisfaction
Computer System
Drink Orders
Ensure Cleanliness
Guest Complaints
VIP
Bus Tables
Reservation System
Private Events
Private Parties
Allergies
Guest Inquiries
Private Dining
Leadership
Restaurant Operations

Table Numbers
Guest Reservations
Financial Transactions
Customer Issues
Clean Tables
RUN Food
FOH
Phone Orders
Credit Card
Server Sections
Take-Out Orders
Genuine Hospitality
Phone Lines
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Lead Hostess Skills

Updated January 8, 2025

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