How To Become A Lead Information Technology Support Technician: What It Is and Career Path

What is a lead information technology support technician and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Matthew Liotine Ph.D.

The average lead information technology support technician salary is $90,292. The most common degree is a bachelor's degree degree with an computer information systems major. It usually takes 1-2 years of experience to become a lead information technology support technician. Lead information technology support technicians with a IT Information Library Foundations Certification (ITIL) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a lead information technology support technician?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

Most employers tell me that soft skills are equally, if not more important, than technical skills or domain knowledge. This translates into external/internal customer-facing skills, such as communication, team collaboration, writing, presentation, problem-solving, and being resourceful. (Many graduates overlook writing as a vital skill, but they fail to realize that in the course of their jobs, they will likely be required to write lots of memos and tons of emails.) The need to perfect these skills within the confines of a virtual world has become even more challenging and amplified with COVID. I teach in the information systems discipline, and when you view student resumes, many people look the same on paper. The soft skills will make a candidate stand out head and shoulders above the rest. That's why the candidate should pay attention to the screening interviews that they will undergo during the hiring process since employers will use these interviews to vet these skills.

ScoreLead Information Technology Support TechnicianUS Average

Salary

7.1

Avg. Salary $90,292

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.0

Race

American Indian and Alaska Native 0.41%

Asian 14.42%

Black or African American 12.25%

Hispanic or Latino 14.36%

Unknown 5.25%

White 53.32%

Gender

female 13.98%

male 86.02%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a lead information technology support technician

Explore lead information technology support technician education requirements

Most common lead information technology support technician degrees

Bachelor's

48.9 %

Associate

31.6 %

Master's

13.5 %

Start to develop specific lead information technology support technician skills

Skills	Percentages
Asset Management	8.33%
OS	5.78%
Video Conferencing	5.77%
User Accounts	4.94%
VPN	4.90%

Complete relevant lead information technology support technician training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New lead information technology support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead information technology support technician based on U.S. Bureau of Labor Statistics data and data from real lead information technology support technician resumes.

Research lead information technology support technician duties and responsibilities

Install, set up, maintain, manage and troubleshoot ESI VoIP phone system for all offices.
Manage ITIL implementation including change, configuration, and incident management.
Administer software and OS patch schedules for headquarters and remote offices.
Upgrade and expand the LAN infrastructure to increase network throughput and speed.

Get lead information technology support technician experience

Generally, it takes 1-2 years to become a lead information technology support technician. The most common roles before becoming a lead information technology support technician include technical support specialist, systems administrator team lead and network administrator.

Apply for lead information technology support technician jobs

Now it's time to start searching for a lead information technology support technician job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average lead information technology support technician salary

The average lead information technology support technician salary in the United States is $90,292 per year or $43 per hour. Lead information technology support technician salaries range between $60,000 and $135,000 per year.

Average lead information technology support technician salary

$90,292 Yearly

$43.41 hourly

How do lead information technology support technicians rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Lead information technology support technician reviews

A zippia user wrote a review on Feb 2020

Pros

I love the fact that I have self taught myself by trouble shooting issues for fifteen years while working in corrections as the Video court officer with no prior experince or degree

Cons

I dislike the fact that I don't get paid as a Video technician although I'm called to fix issues

A zippia user wrote a review on Sep 2019

Pros

The opportunity to render services to client, and managing technology by giving key information to customers.

Cons

Not meeting up to expectation of a client.

A zippia user wrote a review on Mar 2019

Pros

Figuring out difficult issues and dealing with people.

What is a lead information technology support technician and how to become one

What general advice would you give to a lead information technology support technician?

Lead information technology support technician career paths

Key steps to become a lead information technology support technician

Explore lead information technology support technician education requirements

Most common lead information technology support technician degrees

Start to develop specific lead information technology support technician skills

Complete relevant lead information technology support technician training and internships

Research lead information technology support technician duties and responsibilities

Get lead information technology support technician experience

Apply for lead information technology support technician jobs

How did you land your first lead information technology support technician job

Average lead information technology support technician salary

How do lead information technology support technicians rate their job?

Lead information technology support technician reviews