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Become A Lead Installer

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Working As A Lead Installer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Lead Installer Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Lead Installer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Installer jobs

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Lead Installer Career Paths

Lead Installer
Technician Service Technician Service Manager
Branch Manager
6 Yearsyrs
Field Technician Field Engineer Project Engineer
Construction Manager
10 Yearsyrs
Field Engineer Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Field Supervisor Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Installation Manager Field Service Technician Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Technician Service Manager General Manager
District Manager
7 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Installation And Service Technician Technician Sales Consultant
Finance Manager
7 Yearsyrs
Service Technician Service Manager
General Manager
7 Yearsyrs
Lead Technician Senior Consultant Senior Manager
Managing Director
11 Yearsyrs
Lead Technician Project Manager Program Manager
Operations Director
9 Yearsyrs
Service Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
President Of Operations
11 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Foreman Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Field Technician Maintenance Technician Production Supervisor
Quality Manager
11 Yearsyrs
Foreman Operations Manager General Manager
Regional Manager
8 Yearsyrs
Installation And Service Technician Service Technician
Sales Manager
5 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Field Service Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
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Lead Installer Demographics

Gender

Male

94.4%

Female

4.6%

Unknown

1.0%
Ethnicity

White

80.0%

Hispanic or Latino

12.2%

Asian

5.9%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

66.7%

Carrier

9.5%

Italian

6.3%

German

3.2%

Japanese

3.2%

French

3.2%

Swedish

1.6%

Vietnamese

1.6%

Russian

1.6%

Dakota

1.6%

Korean

1.6%
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Lead Installer Education

Schools

University of Phoenix

15.3%

Community College of the Air Force

7.3%

The Academy

6.7%

Mesa Community College - Boswell

5.3%

Universal Technical Institute

5.3%

Pima Community College

5.3%

Utah Valley University

4.7%

Salt Lake Community College

4.7%

University of Missouri - Saint Louis

4.7%

University of South Florida

4.0%

Henry Ford College

4.0%

Ashford University

4.0%

Front Range Community College

4.0%

Colorado Technical University

4.0%

Weber State University

4.0%

Clark College

3.3%

Lansing Community College

3.3%

Kaplan University

3.3%

Michigan State University

3.3%

More Tech Institute

3.3%
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Majors

Business

17.7%

Electrical Engineering

9.8%

Heating And Air Conditioning

8.7%

Electrical Engineering Technology

6.7%

General Studies

6.6%

Environmental Control Technologies/Technicians

5.2%

Criminal Justice

5.1%

Computer Science

4.5%

Education

3.7%

Information Technology

3.6%

Management

3.3%

Communication

3.2%

Automotive Technology

3.1%

Computer Networking

3.1%

Graphic Design

3.0%

Drafting And Design

2.9%

Computer Information Systems

2.6%

Precision Metal Working

2.5%

Engineering

2.3%

Industrial Technology

2.2%
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Degrees

Other

46.7%

Bachelors

19.9%

Associate

18.0%

Certificate

9.2%

Diploma

2.9%

Masters

2.8%

License

0.4%

Doctorate

0.1%
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Full Time
Part Time
Internship
Temporary

Real Lead Installer Salaries

Job Title Company Location Start Date Salary
Lead Subsea Installation Engineer Pegasus International, Inc. Houston, TX Sep 04, 2015 $214,240
Lead Installation Engineer Deep-Sea, Inc. Houston, TX May 10, 2012 $201,760
Lead Subsea Installation Engineer Pegasus International, Inc. Houston, TX Sep 25, 2015 $187,574
Lead Subsea Installation Engineer Pegasus International Houston, TX Aug 08, 2014 $187,574
Lead Installation Specialist Technip USA, Inc. Houston, TX May 31, 2016 $140,000
Lead Installation Engineer FMC Technologies Houston, TX Nov 28, 2016 $113,911
Lead Installation Specialist Technip USA, Inc. Houston, TX Oct 01, 2012 $91,573
Lead Installation Specialist Technip USA, Inc. Houston, TX Oct 01, 2011 $91,442
Lead Installer Dealertrack Systems Inc. South Jordan, UT May 23, 2016 $74,402
Lead Installer/Tester Alta Telecom, Inc. San Dimas, CA Dec 04, 2016 $66,791
Lead Installer/Tester Alta Telecom, Inc. Glendora, CA Sep 10, 2011 $56,217

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Top Skills for A Lead Installer

FiberOpticSafetyCustomerServiceDuctSystemsHvacJobSiteTAccessControlWindowsLayoutOfficeFurnitureHardwareDeliveryCustomerSatisfactionHandToolsSuperviseVerizonNewConstructionTroubleShootingAlcatel

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Top Lead Installer Skills

  1. Fiber Optic
  2. Safety
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Experienced with fiber optic cable, coaxial cable, Category 5 and shielded twisted pair cable installation and terminations.
  • Performed welding fabrication duties in accordance with the established company safety guidelines and The NFPA regulations.
  • Provided excellent customer service and top quality workmanship.
  • Installed fiber duct systems, super structure and cable rack systems in the central office environment, above and below floor.
  • Conducted Service Calls when dispatched - encompassed nearly 75 miles of Panama City, Florida region for HVAC/R related issues.

Top Lead Installer Employers

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