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  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Lead manager job in Des Moines, IA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** Wisconsin - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** Wisconsin - VirtualUSA - WI - Milwaukee **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
    $80k-110k yearly 1d ago
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  • Manager - Birthing Unit /OB Emergency Department & Antepartum

    Mercyone 4.3company rating

    Lead manager job in Des Moines, IA

    Employment Type:Full time Shift:Day ShiftDescription: Full-Time | Leadership Opportunity | Impact-Driven Role The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff. This role combines clinical expertise with strategic leadership-helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne's Mission, Vision, and Values. What You'll Do:Clinical Leadership & Operations Oversee and support the clinical practice standards within the department. Ensure safe, high-quality, and effective delivery of clinical services. Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families. Provide accessible leadership-offering guidance, problem solving, and support for the care team. Stay current with emerging clinical trends, technologies, and best practices. Monitor staffing levels to balance exceptional care with financial responsibility. Ensure clinical operations reflect current coding, billing, and reimbursement expectations. Quality, Safety & Compliance Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan. Respond promptly to patient concerns, incident reports, and safety events. Ensure compliance with all regulatory, accrediting, and licensing requirements. Proactively identify and correct unsafe conditions. Promote a culture of patient safety and accountability. Communication & Organizational Leadership Champion MercyOne's Mission, Vision, and Values through everyday actions and decisions. Collaborate with physicians, staff, volunteers, and leaders across the organization. Communicate effectively with the team-holding consistent staff meetings and sharing critical updates. Support organizational change by educating and encouraging staff with clarity and enthusiasm. Manage stress constructively and help team members navigate challenges. Team Development & Engagement Recruit, hire, and retain highly skilled team members. Ensure thorough onboarding, training, and competency assessments. Provide consistent, honest, and constructive performance feedback. Support staff development and educational opportunities. Drive team engagement, celebrate success, and cultivate a positive workplace culture. Maintain an acceptable turnover rate through strong leadership and support. Financial & Resource Management Contribute to the development and management of the department's annual budget. Monitor expenditures and adjust staffing and resources based on workload. Ensure efficient use of personnel, materials, equipment, and time. Safety & Environment of Care Follow and promote all safety, infection control, and colleague health procedures. Use required personal protective equipment consistently. Demonstrate strong knowledge of department emergency procedures. Report and remove unsafe equipment and conditions. Maintain a safe and healthy working environment for all. Who You Are: A collaborative leader with strong clinical judgment. A proactive problem-solver who thrives in a dynamic care environment. A communicator who inspires trust, engagement, and teamwork. An advocate for patient-centered care and continuous improvement. A values-driven healthcare professional dedicated to MercyOne's mission. Minimum Qualifications Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire. Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership. Current Iowa RN license required; Illinois RN license required if practicing in Illinois. Current certifications: Basic Life Support (BLS) Advanced Cardiovascular Life Support (ACLS) Mandatory Reporter Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $31k-51k yearly est. 3d ago
  • Store Manager in Training

    O'Reilly Auto Parts 4.3company rating

    Lead manager job in Des Moines, IA

    Assist store manager in areas of sales, appearance, and overall operations of store. Objective is to receive hands on training preparing manager in training for a management position in another store or future location. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Supervise the professional and retail operations of store and team members involved. A. Professional - All delivery and installer service specialists B. Retail - All parts and merchandising specialists Responsible for supervising work performed by all team members assigned to store/HUB store. Working jointly with district manager and store manager in recruiting, testing, hiring, evaluating, promoting, disciplining and discharging team members under his/her supervision. Communicate all information contained in Team Weekly and monthly store managers' meetings to all team members. Train new team members assigned to him or her. Handle team member performance evaluations and recommend pay increases for these individuals. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Support store manager by working with the assistant management team ensuring safety compliance and that all team members receive appropriate training in all areas. Monitoring/reinforcement of safety expectations. Make sales calls with/without store manager. May be assigned a schedule for making weekly customer calls. Support store manager in area of store operations as assigned. Responsible for the maintenance of delivery fleet and maintain records for each vehicle. Ensure staff is keeping store/HUB store neat, clean and organized at all times Electronic scheduling, clocking, and payroll. Learn to utilize the electronic scheduling and timekeeping system and the payroll entry functions. Learn to manage key components of gross profit. Monitor professional customer returns for core and warranty abuse. Review competitive price matches and price overrides for proper use. Review individual team member productivity and KPI dashboard daily. Review monthly P&L statement with store manager and discuss areas of opportunity. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: High School Diploma Excellent interpersonal and leadership skills Must complete Assistant Manager Certification, Sales Specialist Training, and Manager Development Program Ability to read and match numerical/alpha characters quickly and accurately Knowledge of automotive parts, equipment and systems Desired: O'Reilly store and/or distribution center experience Completed O'Reilly management training program Advanced computer skills ASE Certification Fluency in multiple languages (Spanish is highly desired) O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: * Competitive Wages & Paid Time Off * Stock Purchase Plan & 401k with Employer Contributions Starting Day One * Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member Health/Wellbeing Programs * Tuition Educational Assistance Programs * Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************** option , and provide your requested accommodation, and position details.
    $28k-37k yearly est. 7d ago
  • Salon Manager

    Regis Haircare Corporation

    Lead manager job in Altoona, IA

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. We provide tools and products (except cutting tools) Medical, Dental, Vision and 401k Paid Vacations, Holidays and Personal Days WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $33k-48k yearly est. 6d ago
  • Shift Manager - FT

    Arby's 4.2company rating

    Lead manager job in Des Moines, IA

    $13 -$15.50 per hour Employer: DRM Inc. Why should you join the DReaM Team? To be part of a family focused culture that allow you flexibility in your schedule to achieve your family dreams, improve your quality of life, and inspire the customer! As a member of our team you will have the opportunity an support to develop your professional and personal skills by participating in our free leadership development curriculum. Additional benefits to you can include; free and discounted meal benefit, comfortable working attire (you can wear JEANS!), career advancement opportunities, as well as health benefits! Health/Dental/Vision/Life Insurance* Short Term Disability Long Term Disability Paid Time Off* Employee Referral Bonus Opportunities Years of Service Program 401(k) Plan* What will you be doing in the restaurant? Inspire and supporting your team to provide their best service to customers in ensuring they meet their hunger needs to fulfill their DReaM's in making a difference in our communities. Examples including but not limited to: Lead and inspire your team to ensure our customers have a positive and inviting experience by providing positive feedback and setting goals. Ensure the restaurant remains clean and provides a safe environment by utilizing maintenance and food safety guidelines. Be adaptable to a variety of situations to support your team's abilities and knowledge to handle their roles in meeting customer needs. Remain calm and utilize your knowledge to help diffuse and resolve customer issues and employee wellness concerns. Provide coaching and positive feedback to your team in developing their professional and personal skills to take on new challenges. Make positive and inspiring relationships with customers and coworkers to fulfill yours and their quality of life. Have FUN! What does it take to join the fun & inspiring DReaM team? The desire to grow and succeed in your personal & professional development. Ex: Display strong, effective people oriented relationship skills, and master foundational professional skills. Ability to occasionally lift up to 50lbs, and use your hands to prepare the meatiest sandwiches. Display drive, determination, punctuality, and maintain responsibility in working scheduled shifts. Have experience leading a diverse team in a restaurant capacity preferred. Adequate driving record to include valid driver's license & insurance. Ability to work flexible hours and work independently as well with a variety of personalities. Background check completed satisfactorily * be at least 18 years old. Ability to meet tight deadlines and work in a fast-paced environment. DRM is EOE *Based on Eligibility
    $13-15.5 hourly 23h ago
  • General Manager

    Lehigh Valley Co-Op Telephone

    Lead manager job in Lehigh, IA

    The Lehigh Valley Cooperative Telephone Association (LVCTA) is a member-owned, not-for-profit cooperative dedicated to delivering reliable telecommunications services-including fiber Internet, telephone, and streaming-to rural communities across central Iowa. With a rich history dating back to its incorporation in 1949, LVCTA has grown into a trusted provider for Lehigh, Callender, Dayton, Harcourt, Otho, Coalville, and parts of rural Fort Dodge. As a true cooperative, any margins are reinvested into member services or returned as capital credits, emphasizing community ownership and shared value. The Opportunity: General Manager As our General Manager, you will be the operational and strategic visionary for our cooperative. You will ensure smooth daily operations, foster community relationships, and guide LVCTA forward as a trusted regional service provider. Key Responsibilities • Lead all operations-Internet, telephone, and streaming services-ensuring quality, reliability, and member satisfaction. • Oversee budgeting, financial planning, and the capital credit process unique to our cooperative structure. • Manage staff, instill a service-driven culture, and ensure compliance with cooperative principles and regulatory standards. • Serve as the cooperative's public face-engaging with board, members, local communities, and regional stakeholders. • Nurture community goodwill by promoting LVCTA's dedication to its members and supporting local rural schools and activities. Why You'll Love It Here • Rural Small-Town Charm: Situated within 12 miles of Fort Dodge, 33 miles of Ames, and 58 miles of Des Moines-perfect for weekend getaways or quick errands. • Outdoor Paradise: Minutes from Brushy Creek and Dolliver State Parks, with excellent opportunities for hunting, fishing, hiking, biking, camping, and horseback riding. • Community-Driven: Friendly, tight-knit towns with both public and private school options-ideal for building family and community roots. • Member-Owned Mission: Leadership that means something-your decisions directly impact the community and its residents. Ideal Candidate Profile • Proven leadership experience in a utility or telecom environment. • Strong financial acumen-experience in budgeting, capital planning, and reinvesting in services or returning profits (capital credits). • Excellent communication and team leadership skills. • Thorough understanding of telecommunication networks. · Deep appreciation for rural living and community engagement. • Strategic mindset, yet hands-on when required. What We Offer • Competitive salary and cooperative-aligned benefits. • Opportunity to live and work in a supportive community that values service and integrity. • A fulfilling role shaping the future of a trusted rural telecom cooperative. LVCTA is proud to be an Equal Opportunity Employer-we celebrate diversity and are committed to creating an inclusive workplace for all. How to Apply Ready to lead LVCTA into its next chapter? Please submit your resume and cover letter detailing your management experience and why you're drawn to rural cooperative leadership to: Lori Fischetti, President - Sycamore Business Solutions Exclusive Search Partner for: NTCA - The Rural Broadband Association E-mail - *************************
    $34k-58k yearly est. 23h ago
  • Restaurant General Manager

    Renaissance Des Moines Savery Hotel

    Lead manager job in Des Moines, IA

    The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Restaurant General Manager at our StepStone Hospitality managed hotel. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This role requires outstanding organizational and communication skills, a proven ability to multitask and a commitment to excellence in hospitality. We are seeking a motivated, passionate and detail-oriented individual to join our hotel staff as the Assistant Food and Beverage Manager. As part of our hotel management team, you will assist leading team members to ensure high levels of service standards while maintaining budgeted revenues and maximizing profitability. Key Responsibilities · Manage daily operations of the food and beverage department, including restaurants, bars, and room service (if applicable). · Hire, train, and supervise front-of-house staff, including servers, bartenders, and hosts. · Collaborate with chefs and kitchen leadership to maintain menu quality and consistency. · Ensure exceptional guest service standards are met or exceeded. · Monitor and control inventory levels and place orders for food, beverages, and supplies as needed. · Create and manage budgets, control costs, and analyze financial reports to maximize profitability. · Enforce health, safety, and sanitation regulations. · Develop promotional strategies and events to increase sales and customer engagement. · Handle guest concerns or complaints with professionalism and care. · Maintain a clean, organized, and welcoming dining environment. · Increase the level of guest satisfaction by delivering an exceptional product through employee development. · Ability to accurately use various office and accounting software. Qualifications: · 5+ years of experience in food and beverage management or hospitality leadership. · Strong knowledge of restaurant operations, bar service, and customer service best practices. · Leadership skills with the ability to motivate and manage a team. · Must be available for weekends, holidays, and varying shifts. · Excellent communication and problem-solving abilities. · Budgeting and financial management experience. · Familiarity with point-of-sale systems, scheduling software, and inventory tools. · Certifications in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred. · Must have a comprehensive knowledge of the English language to communicate with guests, associates, and vendors effectively. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to assist with various accounting department tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. Requirements: · Minimum lifting of 50 pounds. · Pushing, bending, stooping, upward reaching, and manual dexterity. · Hearing, writing, typing. · Minimum pulling of 50 pounds. · Other duties may be assigned. We are an Equal Opportunity Employer.
    $37k-53k yearly est. 4d ago
  • Multi-Site Assistant Hospital Manager

    National Veterinary Associates 4.2company rating

    Lead manager job in Clive, IA

    Do you love animals and their people and have a passion for their well-being? Are you looking for a fun and empowering work environment? Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Manager like you to join our fast-paced nine-doctor practice. If you love animals, you are passionate about pet care and want to make an impact with your leadership, we would love someone like you to fill our Multi-Site Assistant Manager position in Des Moines & Clive, Iowa. We have great benefits and supportive staff. Job Summary: The Multi-Site Assistant Manager is a leader and integral part of the veterinary hospital's management team. The Multi-Site Assistant Manager partners with the Practice Manager to provide smooth hospital operations and assumes managerial responsibility for the hospital's operations in the Practice Manager's absence. Job Duties and Responsibilities: Oversees day-to-day operations including addressing client concerns, resolving staff conflict, managing inventory, paying invoices, and creating schedules Lead technician and receptionist support teams, including assisting on the floor if needed Responsible for all administrative aspects such as DEA and OSHA compliance, tracking all team licensing, assisting in AAHA accreditation, and more Partner with manager to address HR functions such as hiring, disciplinary action, termination, and learning and development opportunities Utilize computer systems to operate practice management software, run financial reporting, and complete payroll as needed Support the manager in strategic work such as annual pricing and budget work, DVM hiring and retention, and team development Demonstrates and reinforces the highest level of customer service, resolves client issues and escalations in a graceful, but fair manner Qualifications: Associates degree or above is preferred Supervisory experience Licensed Veterinary Technician is preferred but not required Knowledge and/or experience in the following areas: Manage time and tasks appropriately and remain flexible with assigned duties Ability to take action and work independently Proficiency in Avimark Strong interpersonal and communication skills Willing to learn financial and data analysis National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
    $30k-37k yearly est. 2d ago
  • Customer Service and Operations Support

    Mahaska 4.0company rating

    Lead manager job in Urbandale, IA

    Join the Mahaska Team as our Customer Service & Operations Specialist. Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today! As a Customer Service & Operations Specialist, you are a vital link between Mahaska, our customers, and our internal team. This role requires a multi-talented professional who can provide excellent support, manage complex data, and create visual marketing assets. You will be responsible for the “full circle” of the customer experience-from order entry and logistical support to data analysis and sales growth. Job Qualification Summary: A highly skilled professional with a strong proficiency in various computer platforms, including Google Workspace tools (Google Sheets, Docs, Slides, Google Meet, etc.). Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail. Demonstrated ability to effectively utilize design software like Adobe and Canva for creative projects. Equipped with excellent keyboarding skills, enabling fast and accurate data entry and document creation. Committed to leveraging technical knowledge to support organizational goals and deliver efficient, high-quality work. Key Responsibilities: Customer Experience & Communication Inbound/Outbound Support: Manage all incoming and outgoing calls and written correspondence with professionalism. Problem Resolution: Deliver a high-quality experience by providing timely follow-ups on all customer concerns. Internal Support: Provide excellent service and administrative support to both Mahaska customers and fellow employees. Social Media Engagement: Actively engage on our social media platforms to maintain brand presence and customer connection. Operations & Logistics Order Management: Process service requests, including accurate order entry, pricing adjustments, and order tracking. Logistical Coordination: Assist in daily office duties and provide essential logistical support to our drivers to ensure smooth deliveries. Administrative Reliability: Maintain consistent, reliable attendance to ensure the team and our customers are supported daily. Data Analysis and “Super User” Functions Reporting: Conduct detailed data analysis to support business operations and executive decision- making. Database Management: Serve as an administrator for our internal database, ensuring data integrity and regular maintenance. Sales Support: Assist the sales staff by running data reports to identify new growth opportunities for the company. Creative and Marketing Support Graphic Design: Utilize software (Canva, Adobe) to create professional flyers, sales sheets, and graphics for the marketing department and other company functions. Job Qualifications Technical Expertise: Advanced proficiency in Microsoft Office, Google Workspace, Canva, an Adobe Creative Suite. Data Fluency: Strong background in data analysis and sales reporting. Sales Aptitude: Proven experience in customer engagement and building a customer base. Soft Skills: Ability to manage diverse interactions with tact, enthusiasm, and professionalism. Minimum Requirements Software Proficiency: Advanced experience with Microsoft Office Suite (Excel, Word) and Google Workspace. Design Tools: Hands-on experience using Canva or Adobe Creative Suite to create marketing Social media: Proven ability to professionally manage and engage on business social media platforms. Database Management: Experience with data entry and database system maintenance. Professional Experience Customer Support: Minimum 2 years in a customer-facing role handling high-volume calls and written correspondence. Operations/Logistics: Previous experience in order entry, pricing adjustments, or providing logistical support (e.g., driver coordination). Data Analysis: Demonstrated ability to run reports and analyze data to identify business trends or growth opportunities. Core Competencies Communication: Exceptional verbal and written communication skills for both internal (employee) and external (customer) support. Reliability: A track record of consistent and reliable attendance. Multitasking: Ability to pivot between administrative tasks, creative design, and technical data analysis efficiently. This position is based at our Des Moines, Iowa, facility and requires occasional travel to our Oskaloosa, Iowa, location. Excellent benefits and company perks!! Our benefit packet includes : Health, RX, Dental, Company-paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1 st of the month following 60 days of employment! At 1 year of service, you will get a chance to meet with our 3 rd party financial advisors to help you with your financial planning needs. Company Perks include : We also offer employee product discounts, and college scholarships for our employees & dependents. We also have an onsite Market where you can get company products during the day at discounted prices! And, hybrid work environment possibilities. Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. .
    $34k-51k yearly est. Auto-Apply 5d ago
  • Hollister Co. - Manager in Training, Jordan Creek

    Hollister Co. Stores 3.8company rating

    Lead manager job in West Des Moines, IA

    Company DescriptionAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Job DescriptionThe Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization. What You'll Do Customer Experience Drives Sales OMNI Channel Fulfillment Store Presentation and Sales Floor Supervision Store & Stockroom Operations Staffing, Scheduling, and Payroll Management Training and Development Communication Asset Protection QualificationsWhat it Takes Bachelor's degree OR one year of supervisory experience in a customer-facing role Strong problem-solving skills Inclusion & Diversity Awareness Ability to show up in a fast-paced and challenging environment Team building skills Self-starter Strong interpersonal and communication skills Drive to achieve results Adaptability / Flexibility Multi-Tasking Fashion Interest & Knowledge Additional InformationWhat You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Incentive Bonus Program Paid Time Off Paid Volunteer Day per Year, allowing you to give back to your community Merchandise Discount Medical, Dental and Vision Insurance Available Life and Disability Insurance Associate Assistance Program Paid Parental and Adoption Leave 401(K) Savings Plan with Company Match Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOU SEE WHAT IT'S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
    $106k-181k yearly est. 60d+ ago
  • Scheduling & Nursing Support Manager (82368)

    Pivotal Health Care

    Lead manager job in West Des Moines, IA

    Cedar Ridge Village is an innovative, beautiful, 5 star, boutique style senior living community. Our mission is simple: to enrich the lives of our residents through purpose, passion & joy in life! Our Community offers several levels of living including: independent living, assisted living, short-term rehab, and long-term care. In addition to our commitment to provide quality care to our residents, we are also committed to providing a great work environment for our Team Members. Benefits: We value and are grateful for our Team Members. Below is a snapshot of our benefits to foster health and happiness for our team: Health, Dental, & Vision Care Plans with company cost share (full-time only) Company paid Employee Assistance Program (EAP) that includes counseling sessions for Team Members and their Family. 401(k) with company match PTO Holiday Premium Pay Volunteer Time Off Competitive Wages & Shift Differentials Referral Bonus Service Award Bonus Career Path Development Tuition Assistance & Certification Course Payment Fun & engaging team environment If you're in search of a family based organization with a culture of care and you have a passion for seniors - keep reading! Role: We are seeking a dedicated Scheduling and Nursing Support Manager to join our team! The Scheduling and Nursing Support Manager is responsible for leading, coaching and guiding a team of nurse aides as well as overseeing the scheduling for all nursing staff. The Scheduling and Nursing Support Manager will also be responsible for maintaining inventory of all nursing supplies. Reliability, organization, excellent scheduling and communication skills are required. Responsibilities: Hire, train, develop, and lead the CNA and CMA roles at the community, including participating in interviews. Responsible for scheduling all nursing staff employees, including CNA and CMA roles within budgetary guidelines for the community. Evaluates the performance of CNA and CMA staff and perform coaching and disciplinary actions as needed. Oversees the development of CNA and CMA staff and ensures regulatory and community training is completed in a timely manner. Oversee and ensure staff are properly trained to use POC within Point Click Care. Oversee meal service. Review and approve time sheets and time off requests according to payroll schedule. Attend and participate in leadership and all team meetings. Ensure CNA and CMA staff attend team meetings and trainings when possible. Demonstrates a solid understanding of and upholds all policies, rules and regulations for the community as well as State and Federal governing agencies. Reports to and works with DON on team goals, development, and initiatives. Follows and upholds the community's philosophy and goal to maintain, improve and/or enhance each resident's quality of care and quality of life. Follows safety policies in performing nursing care, assuring resident safety. Follows and understands the community's Emergency Preparedness plans. Follows infection control guidelines. Observes residents' rights including, but not limited to, privacy, dignity, etc. Promotes positive public relations with residents, family members and guests. Work as part of a team to help ensure the Medicare Triple Check process is complete. Maintains inventory of all nursing supplies and completes supply orders as needed. Participates in call rotation and nurse on duty as assigned. Assists with keeping track of nursing hours for monthly PBJ report. Qualifications Qualifications: Certified CNA or CMA with supervisory experience or equivalent. High School graduate or equivalent. One-year experience scheduling in a long-term health care setting preferred. Basic computer skills and proficiency in navigating the internet in order to use multiple web-based programs. Intermediate typing skills. Knowledge of office equipment. Excellent phone skills with an emphasis on customer service. Be able to read, write and understand English Organizational skills, for example ability to create strategies and solutions for facilitating work flow. Ability to prioritize, initiate and work independently. Our Community is a part of a family of Retirement Communities which include: Colonial Village, Overland Park, KS Maggie's Place of Colonial Village, Overland Park, KS Westchester Village, Lenexa KS Linden Woods Village, Gladstone, MO Raintree Village, Lee's Summit, MO Prairie Vista Village, Altoona, IA Terrace Glen Village, Marion, IA Cedar Ridge Village, West Des Moines, IA Northridge Village, Ames, IA Kennybrook Village, Grimes, IA We are an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Our family of retirement communities are proud to be a tobacco-free campus, including but not limited to electronic cigarettes. We follow CMS and CDC protocols and guidelines. #crv2024
    $58k-95k yearly est. 6d ago
  • Manager of Triage & Support

    Lightedge Solutions 3.3company rating

    Lead manager job in Des Moines, IA

    Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility
    $53k-81k yearly est. Auto-Apply 20d ago
  • District Manager - Iowa

    Tupeloms

    Lead manager job in Des Moines, IA

    Great Opportunity - District Manager, Iowa As a District Manager, you'll oversee multiple Jiffy Lube service centers, ensuring operational excellence, team development, and outstanding customer service. You'll be responsible for driving performance, managing budgets, and fostering a culture of accountability and growth. Key Responsibilities Lead and support Store Managers across your district Monitor KPIs and implement strategies to meet performance goals Ensure compliance with company policies and safety standards Recruit, train, and develop high-performing teams Manage budgets, inventory, and cost controls Drive customer satisfaction and retention Qualifications 3+ years of multi-unit management experience (automotive or retail preferred) Strong leadership and team-building skills Proven ability to analyze data and drive results Excellent communication and problem-solving abilities Valid driver's license and ability to travel within the district What We Offer Competitive salary + performance bonuses Car Allowance Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ready to Drive Success? Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $61k-103k yearly est. 3d ago
  • Restaurant District Manager - Fast Casual - Des Moines, IA

    HHB Restaurant Recruiting

    Lead manager job in Carlisle, IA

    Job Description Are you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you looking to take a step towards building your restaurant manager career, instead of just working a job? We need extraordinary leaders like you to apply for this full-service restaurant management position in Des Moines, IA As a Restaurant District Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits Health Benefits Industry Standard Work Week (50-55 hour target) Attainable Bonus Program $85K - $95K Salary Equal Opportunity Employer Key Responsibilities: Practice safety as priority #1 for your restaurant team and customers Maintain a high ratio of return customers through great service Oversee guest services and resolve issues Coach and develop restaurant employees to build a cohesive team Promote, demonstrate, and lead a memorable customer restaurant experience You will: Have a minimum of 2 years in Restaurant Management Show success in previous positions Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time Be able to thrive in a quick-paced environment Demonstrate outstanding leadership, communication, and training Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!
    $85k-95k yearly 23d ago
  • Cloverkey 134 - FT Gift Shop Store Manager at Mary Greeley Medical Center

    Cloverkey

    Lead manager job in Ames, IA

    Full-time Description Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you. Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Store Manager who embodies these qualities and is ready to take our accounting area to the next level. GIFT SHOP HOURS: Monday to Friday: 8:00AAM - 7:00PM Saturday to Sunday: 10:00AM - 4:00PM SCHEDULE: MONDAY TO FRIDAY: 7:45AM - 4:15PM HOSPITAL REQUIRED OCCUPATIONAL HEALTH TESTING: MMR titer or vaccine Varicella titer or vaccine Pre-employment drug screen QuantiFERON TB blood test Flu Vaccine (required during flu season) Covid Vaccine or exemption form POSITION SUMMARY: The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives. RESPONSIBILITIES: Store Appearance: Ensure the gift shop is clean, organized, and visually appealing at all times. Oversee product display, shelf organization, and floor cleanliness. Ensure compliance with sanitation and infection prevention standards. Implement and maintain corporate visual merchandising guidelines. Ensure effective, attractive product displays to enhance the shopping experience. Adjust planograms as needed for promotions or seasonal changes. Oversee the arrangement of fixtures, shelves, and displays. Optimize store layout for accessibility, product visibility, and traffic flow. Adjust fixture placement as required for new products or seasonal promotions. Ensure proper display of in-store graphics and signage. Keep promotional materials updated and in good condition. Follow hospital and corporate branding guidelines for all graphics. Infection Prevention Guidelines: Ensure adherence to infection prevention protocols and guidelines. Maintain cleanliness to prevent contamination and protect customers and staff. Stay updated on new infection control guidelines and train staff accordingly. Ensure the proper use of Personal Protective Equipment (PPE) by staff. Train team members on when and how to use PPE correctly. Ensure access to PPE and compliance with hospital safety regulations. Cash Management: Oversee all aspects of cash handling and cash flow. Ensure accurate register balancing and cash count at the end of each shift. Address any cash discrepancies promptly and follow company policies. Ensure proper setup of starting cash drawer at the beginning of each shift. Conduct regular cash counts and reconcile any discrepancies. Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges. Train staff on processing payments securely and accurately. Ensure proper documentation for all transactions in line with company policies. Banking: Ensure timely and accurate bank deposits. Complete necessary documentation for bank deposits. Maintain accurate financial records for auditing purposes. Employee Management Oversee hiring, training, and development of gift shop staff. Conduct performance reviews and support staff growth opportunities. Manage employee scheduling to ensure adequate staffing and stay within labor budgets. Handle employee terminations when necessary and in accordance with Human Resources policies. Partner Relationship Management: Foster strong relationships with hospital contacts and volunteers. Maintain clear, professional communication with hospital departments. Support volunteer involvement and encourage collaboration with the hospital. Requirements MINIMUM QUALIFICATIONS High school diploma or equivalent qualification. A minimum of 3 years experience working in a retail environment, ideally in a managerial role. Strong leadership and customer management abilities. Customer service-oriented with in-depth knowledge of basic business management processes. Excellent communication and interpersonal skills. KNOWLEDGE, SKILLS AND ABILITIES Stand for long periods of time Be able to motivate a team, build trust, and create respectful relationships. Be able to clearly communicate with customers and sales associates. Ensure staff deliver excellent customer service and address complaints professionally. Strong customer service skills with the ability to build rapport with customers Excellent phone etiquette and communication skills Basic math skills for processing transactions Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong sales skills with the ability to upsell and cross-sell products WORK ENVIRONMENT: Primarily inside climate-controlled buildings WORK PACE: Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area PHYSICAL DEMANDS: FREQUENCY: Never = 0% Rarely = 1 - 10% Occasionally = 11 - 33% Frequently = 34 - 66% Continuously = 67+% Lifting: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store 36 - 50lbs. Rarely Items sold in store 51 - 75lbs. Rarely Items sold in store Carrying: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store Standing Continuously Walking Rarely Sitting Occasionally Pushing Continuously Bending Continuously Squatting Continuously Kneeling Rarely Crawling Occasionally Climbing Continuously Reaching Continuously Grasping Continuously Fine Manipulation Continuously Items sold in store Salary Description $21.00/hour
    $21 hourly 4d ago
  • Cloverkey 134 - FT Gift Shop Store Manager at Mary Greeley Medical Center

    Cloverkey LLC

    Lead manager job in Ames, IA

    Job DescriptionDescription: Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you. Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Store Manager who embodies these qualities and is ready to take our accounting area to the next level. GIFT SHOP HOURS: Monday to Friday: 8:00AAM - 7:00PM Saturday to Sunday: 10:00AM - 4:00PM SCHEDULE: MONDAY TO FRIDAY: 7:45AM - 4:15PM HOSPITAL REQUIRED OCCUPATIONAL HEALTH TESTING: MMR titer or vaccine Varicella titer or vaccine Pre-employment drug screen QuantiFERON TB blood test Flu Vaccine (required during flu season) Covid Vaccine or exemption form POSITION SUMMARY: The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives. RESPONSIBILITIES: Store Appearance: Ensure the gift shop is clean, organized, and visually appealing at all times. Oversee product display, shelf organization, and floor cleanliness. Ensure compliance with sanitation and infection prevention standards. Implement and maintain corporate visual merchandising guidelines. Ensure effective, attractive product displays to enhance the shopping experience. Adjust planograms as needed for promotions or seasonal changes. Oversee the arrangement of fixtures, shelves, and displays. Optimize store layout for accessibility, product visibility, and traffic flow. Adjust fixture placement as required for new products or seasonal promotions. Ensure proper display of in-store graphics and signage. Keep promotional materials updated and in good condition. Follow hospital and corporate branding guidelines for all graphics. Infection Prevention Guidelines: Ensure adherence to infection prevention protocols and guidelines. Maintain cleanliness to prevent contamination and protect customers and staff. Stay updated on new infection control guidelines and train staff accordingly. Ensure the proper use of Personal Protective Equipment (PPE) by staff. Train team members on when and how to use PPE correctly. Ensure access to PPE and compliance with hospital safety regulations. Cash Management: Oversee all aspects of cash handling and cash flow. Ensure accurate register balancing and cash count at the end of each shift. Address any cash discrepancies promptly and follow company policies. Ensure proper setup of starting cash drawer at the beginning of each shift. Conduct regular cash counts and reconcile any discrepancies. Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges. Train staff on processing payments securely and accurately. Ensure proper documentation for all transactions in line with company policies. Banking: Ensure timely and accurate bank deposits. Complete necessary documentation for bank deposits. Maintain accurate financial records for auditing purposes. Employee Management Oversee hiring, training, and development of gift shop staff. Conduct performance reviews and support staff growth opportunities. Manage employee scheduling to ensure adequate staffing and stay within labor budgets. Handle employee terminations when necessary and in accordance with Human Resources policies. Partner Relationship Management: Foster strong relationships with hospital contacts and volunteers. Maintain clear, professional communication with hospital departments. Support volunteer involvement and encourage collaboration with the hospital. Requirements: MINIMUM QUALIFICATIONS High school diploma or equivalent qualification. A minimum of 3 years experience working in a retail environment, ideally in a managerial role. Strong leadership and customer management abilities. Customer service-oriented with in-depth knowledge of basic business management processes. Excellent communication and interpersonal skills. KNOWLEDGE, SKILLS AND ABILITIES Stand for long periods of time Be able to motivate a team, build trust, and create respectful relationships. Be able to clearly communicate with customers and sales associates. Ensure staff deliver excellent customer service and address complaints professionally. Strong customer service skills with the ability to build rapport with customers Excellent phone etiquette and communication skills Basic math skills for processing transactions Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong sales skills with the ability to upsell and cross-sell products WORK ENVIRONMENT: Primarily inside climate-controlled buildings WORK PACE: Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area PHYSICAL DEMANDS: FREQUENCY: Never = 0% Rarely = 1 - 10% Occasionally = 11 - 33% Frequently = 34 - 66% Continuously = 67+% Lifting: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store 36 - 50lbs. Rarely Items sold in store 51 - 75lbs. Rarely Items sold in store Carrying: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store Standing Continuously Walking Rarely Sitting Occasionally Pushing Continuously Bending Continuously Squatting Continuously Kneeling Rarely Crawling Occasionally Climbing Continuously Reaching Continuously Grasping Continuously Fine Manipulation Continuously Items sold in store
    $29k-33k yearly est. 2d ago
  • Service Data Operations Manager

    Marcoculture

    Lead manager job in Bondurant, IA

    /OBJECTIVE The Service Operations Data Manager supports Marco's National Service Depot by providing the reporting, analysis, and operational insight needed to grow CUP, Depot Repair, and improve our copier refurbishment programs. This role works closely with the National Service Operations Senior Manager, the Vice President of Service & Logistics, and Finance to help drive efficiency, reduce CPC, and support the overall performance of the centralized Depot operation. ESSENTIAL FUNCTIONS Lead and maintain all reporting and analytics tied to CUP performance, CPC reduction, Depot Repair activity, refurbishment throughput, and overall, Depot efficiency. Identify trends and opportunities in high-cost devices, repair cycle time, parts usage, and refurbishment yield to support key service and financial goals. Partners with Service, Logistics, and Finance to track and improve operational performance, validate data, and support planning and budgeting needs. Provide weekly and monthly metrics to the National Service Operations Senior Manager and VP of Service & Logistics, highlighting operational progress and areas for improvement. Support daily Depot operations by ensuring accurate data entry, clean reporting, and consistent tracking of repairs, refurbishment stages, and device movement. Help refine and maintain standard processes that improve the accuracy and reliability of service-related data. Stay informed on copier performance trends to help guide decisions around swaps, repairs, refurbishment, and advance exchange strategies. Represent Marco in a professional manner and collaborate effectively with both leadership and frontline teams. Attend required meetings and participated in discussions related to Service Depot performance and planning. Attend required company. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. REQUIRED SKILLS 1. Proficient in business collaboration and analytics tools, including MS Office applications (Excel, Outlook, PowerPoint), Power BI, SQL, and other company- and client-specific systems, with the ability to leverage reporting platforms to improve operational efficiency and decision-making. 2. Demonstrates advanced analytical capabilities, including interpreting large datasets, identifying trends, diagnosing root causes of complex issues, and delivering actionable, data-driven insights to address operational and client challenges. 3. Possesses strong communication skills, effectively collaborating with both technical and non-technical stakeholders, and building productive, cooperative relationships across all levels of an organization. 4. Brings knowledge of service-related metrics such as CPC (Cost Per Copy), repair cycle times, parts utilization, and refurbishment yield, with experience in service operations, depot repair procedures, or related technical service environments. 5. Exhibits familiarity with copier/MFP hardware performance, refurbishment workflows, and device lifecycle management, with the ability to support daily service operations through accurate data handling and adherence to standardized processes. 6. Demonstrates commitment and accountability by seeing projects and tasks through from initiation to completion, consistently delivering quality results while seeking continuous improvement. 7. Shows initiative by proactively identifying problems, addressing them independently when possible, and engaging appropriate resources to ensure timely and effective resolution. 8. Effectively manages multiple priorities and projects simultaneously by developing detailed schedules, optimizing workflows, and adapting quickly to shifting priorities while meeting deadlines. 9. Works collaboratively in team environments, contributing meaningfully to shared objectives, taking responsibility for outcomes, and motivating self and others through enthusiasm, reliability, and a positive attitude. 10. Displays confidence and flexibility when navigating change and challenging situations, adapting approaches as needed to meet evolving business and operational demands.
    $32k-54k yearly est. 3d ago
  • General Laborer, Seasonal

    Dan & Jerrys Greenhouses 4.0company rating

    Lead manager job in Pella, IA

    Growing To Serve You We exist to bring beauty and joy to our communities through our high-quality plants. FROM JANUARY - MAY. Plant, cultivate, and maintain crops and plants, to pick, ship and sell to our customers. General maintenance of facilities, grounds, and equipment is also required. SAFETY: Safety is a top priority at Dan and Jerry's Greenhouses. You will take an active role in promoting a safe working culture by attending monthly safety meetings. We want all employees, customers, and guests to Arrive Safe, Be Safe and Leave Safe. ESSENTIAL DUTIES AND RESPONSIBILITIES (comprehensive, but not limited to): Greenhouse Production: Responsible for all aspects of plant growing including seeding, pruning, transplanting, spacing, watering, hanging baskets. Set, pull, sort and store plants according to variety, growing needs and shipments. Perform irrigation activities, including setting up and moving irrigation pipes and equipment and watering plants both by hand and automated irrigation systems. Move containerized plants using rolling carts. Unload carts/bins/trucks/wagons at designated market and sort product for quality issues and repackage for sales. Facility Grounds and Equipment Maintenance: Construction, uncover and/or recover greenhouses, with or without the use of power tools. Maintain facilities grounds including weeding, mowing and snow removal as necessary. Assist with the maintenance and repair of equipment. Be able to operate equipment with or without direction, in a manner that protects the operator, visitors, other employees, plants, crops, trees, facilities and equipment. Qualifications EXPERIENCE/EDUCATION REQUIREMENTS: Minimum of 3 months prior production, greenhouse, or warehouse experience Must be 18+ years old KNOWLEDGE, SKILLS, ABILITIES & PERSONAL ATTRIBUTES: Demonstrated ownership for decisions and actions. Demonstrates a strong work ethic, flexible with work hours, and willing to be available when necessary. Does what it takes to get the job done. We use e-Verify to verify all new employee's work eligibility. You must be able to pass the e-Verify screening. The qualifications listed above are guidelines. Other combinations of education and experience may provide necessary knowledge, skills, and abilities to perform this job. PHYSICAL DEMANDS: Work is to be done in the field and/or greenhouse for long periods of time. Workers may assist in loading trucks with nursery products up to 50 pounds and lifting to a height of 5 feet. If there are heavier items, they will require a team lift. Workers should be able to work on their feet in bent positions for long periods of time. Work requires repetitive movements and extensive walking. Allergies may affect worker's ability to perform the job. Workers will be required to bend and stoop to pick crops, cut the vines using a knife and carry crops to bins, carts, wagons and trucks. Workers are exposed to wet weather early in the morning through the heat of the day. Extreme temperatures may range from -10 to 100+ F. Workers may be required to work during occasional showers not severe enough to stop operations. Workers should be physically able to do the work required with or without reasonable accommodations. WORK ENVIRONMENT / TRAVEL: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, those in this or comparable roles will spend most of their time working side-by-side with employees in a production and greenhouse environment with few physical hazards. Local travel may be required. Environments can at times be dusty, warm, and humid.
    $27k-39k yearly est. 16d ago
  • Service Data Operations Manager

    Marco 4.5company rating

    Lead manager job in Bondurant, IA

    /OBJECTIVE The Service Operations Data Manager supports Marco's National Service Depot by providing the reporting, analysis, and operational insight needed to grow CUP, Depot Repair, and improve our copier refurbishment programs. This role works closely with the National Service Operations Senior Manager, the Vice President of Service & Logistics, and Finance to help drive efficiency, reduce CPC, and support the overall performance of the centralized Depot operation. ESSENTIAL FUNCTIONS Lead and maintain all reporting and analytics tied to CUP performance, CPC reduction, Depot Repair activity, refurbishment throughput, and overall, Depot efficiency. Identify trends and opportunities in high-cost devices, repair cycle time, parts usage, and refurbishment yield to support key service and financial goals. Partners with Service, Logistics, and Finance to track and improve operational performance, validate data, and support planning and budgeting needs. Provide weekly and monthly metrics to the National Service Operations Senior Manager and VP of Service & Logistics, highlighting operational progress and areas for improvement. Support daily Depot operations by ensuring accurate data entry, clean reporting, and consistent tracking of repairs, refurbishment stages, and device movement. Help refine and maintain standard processes that improve the accuracy and reliability of service-related data. Stay informed on copier performance trends to help guide decisions around swaps, repairs, refurbishment, and advance exchange strategies. Represent Marco in a professional manner and collaborate effectively with both leadership and frontline teams. Attend required meetings and participated in discussions related to Service Depot performance and planning. Attend required company. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. REQUIRED SKILLS 1. Proficient in business collaboration and analytics tools, including MS Office applications (Excel, Outlook, PowerPoint), Power BI, SQL, and other company- and client-specific systems, with the ability to leverage reporting platforms to improve operational efficiency and decision-making. 2. Demonstrates advanced analytical capabilities, including interpreting large datasets, identifying trends, diagnosing root causes of complex issues, and delivering actionable, data-driven insights to address operational and client challenges. 3. Possesses strong communication skills, effectively collaborating with both technical and non-technical stakeholders, and building productive, cooperative relationships across all levels of an organization. 4. Brings knowledge of service-related metrics such as CPC (Cost Per Copy), repair cycle times, parts utilization, and refurbishment yield, with experience in service operations, depot repair procedures, or related technical service environments. 5. Exhibits familiarity with copier/MFP hardware performance, refurbishment workflows, and device lifecycle management, with the ability to support daily service operations through accurate data handling and adherence to standardized processes. 6. Demonstrates commitment and accountability by seeing projects and tasks through from initiation to completion, consistently delivering quality results while seeking continuous improvement. 7. Shows initiative by proactively identifying problems, addressing them independently when possible, and engaging appropriate resources to ensure timely and effective resolution. 8. Effectively manages multiple priorities and projects simultaneously by developing detailed schedules, optimizing workflows, and adapting quickly to shifting priorities while meeting deadlines. 9. Works collaboratively in team environments, contributing meaningfully to shared objectives, taking responsibility for outcomes, and motivating self and others through enthusiasm, reliability, and a positive attitude. 10. Displays confidence and flexibility when navigating change and challenging situations, adapting approaches as needed to meet evolving business and operational demands.
    $26k-36k yearly est. 3d ago
  • Assistant Manager - Duff Plaza

    The Gap 4.4company rating

    Lead manager job in Ames, IA

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. What You'll Do * Support strategies and processes to drive store sales and deliver results through a customer centric mindset. * Recruit, hire and develop highly productive Brand Associate and Expert teams. * Own assigned area of responsibility. * Implement action plans to maximize efficiencies and productivity. * Perform Service Leader duties. * Ensure consistent execution of standard operating procedures. * Represent the brand and understand the competition and retail landscape. * Promote community involvement. * Leverage omni-channel to deliver a frictionless customer experience. * Ensure all compliance standards are met. Who You Are * A current or former retail employee with 1-3 years of retail management experience. * A high school graduate or equivalent. * A good communicator with the ability to effectively interact with customers and your team to meet goals. * Passionate about retail and thrive in a fastpaced environment. * Driven by metrics to deliver results to meet business goals. * Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. * Ability to travel as required. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $25k-35k yearly est. 28d ago

Learn more about lead manager jobs

How much does a lead manager earn in Ankeny, IA?

The average lead manager in Ankeny, IA earns between $52,000 and $116,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.

Average lead manager salary in Ankeny, IA

$78,000

What are the biggest employers of Lead Managers in Ankeny, IA?

The biggest employers of Lead Managers in Ankeny, IA are:
  1. Accenture
  2. Pwc
  3. Oracle
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