The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.
Responsibilities:
- Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
- Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
- Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
- Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking around the FC with great frequency; FCs are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Responsibilities:
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
- Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of equivalent experience
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Prior experience with performance metrics, process improvement and Lean techniques
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination
Preferred Qualifications
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
- Experience with a contingent workforce during peak seasons
- Bachelor's degree in Engineering, Operations or related field. MBA preferred
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, TX, Fort Worth - 135,000.00 - 182,700.00 USD annually
$95k-137k yearly est. 1d ago
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ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Irving, TX
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 5d ago
Night Shift Production Manager
Mi Windows and Doors 4.4
Lead manager job in Flower Mound, TX
Pay Range: $98,000 - $121,000 depending on relevant experience and qualifications
Please note that the work schedule for this position is Monday - Friday 7:00pm - 5:30am & flexibility is required as needed.
MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.
In this role you will be responsible for directing the activities of the night shift plant operations in an efficient manner for the desired quality and quantity of work.
Responsibilities
Directs team members with respect to production volume, cost, quality, and meeting production schedules and delivery dates.
Produces the highest quality product at the lowest possible cost consistent with best manufacturing practices.
Provides a safe work environment for all personnel.
Recognizes and takes steps to resolve operating problems to minimize their impact on the operations.
Cooperates with all departments to assure a coordinated work relationship exists at all times.
Responsible for inventory usage and all other department costs.
Keep accurate and up-to-date records (timecards, downtime records, absentee records, etc.)
Enforces company policies in a fair and consistent manner.
Encourages suggestions from employees, which will improve production, quality, safety, and/or control costs of production.
Keeps Operations Manager informed of operating and/or employee problems, which may require their attention or knowledge.
Maintains consistent communications and regular department meetings.
Arranges to have appropriate production records prepared and maintained.
Keeps records of departmental activities, as required.
Assures efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department.
Establishes accountabilities and goals used for performance evaluation.
Performs other duties as required or directed.
Qualifications
Minimum of 5 years' manufacturing experience
2+ years' experience in a manufacturing leadership role with previous multi-line responsibility
Ability to read and interpret regulations and policies in accordance with Company guidelines.
Ability to effectively communicate both verbally and in writing.
Ability to effectively enforce applicable regulations and policies.
Ability to develop and maintain cooperative working relationships with other departments and customers.
Proficient leadership skills.
Able to train and motivate department personnel.
Ability to work flexible hours depending upon the needs of the department.
Ability to travel if needed.
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription
Dental
Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
$35k-40k yearly est. 13d ago
Industrial Property GM: Lead Leases & Operations (On-site)
Jones Lang Lasalle Incorporated 4.8
Lead manager job in Dallas, TX
A leading real estate services provider is seeking an Industrial General Manager to oversee properties in Dallas, TX. This role involves managing client relationships, ensuring tenant satisfaction, and achieving financial goals. Candidates should have over 7 years of experience in property management, strong leadership skills, and a valid Real Estate license. The position offers competitive benefits and a supportive work environment.
#J-18808-Ljbffr
$62k-135k yearly est. 1d ago
Operations Manager
Aretiforce | B Corp™
Lead manager job in Frisco, TX
📍 Dallas, Texas (Frisco) Flexible Working
đź’Ľ Full-Time
đź’° $100-140k per annum
About the Company
Join a fast‑growing technology partner business with a modern, flexible approach to hybrid working from our Dallas office. This role offers the opportunity to take ownership of critical operational functions that support our sales, delivery, and client‑facing teams across the U.S. and offshore.
If you thrive in a high‑growth technology or professional services environment - and you're ready to step into a role with genuine impact and visibility - this could be the ideal next move.
Role Overview
We are seeking a proactive, structured, and highly capable Operations Manager to drive operational excellence across the business. This position combines hands‑on execution with leadership responsibility, covering financial controls, sales operations, reporting, outreach processes, administration, and client engagement.
You will manage both U.S.-based team members and an offshore support team, ensuring efficient workflows, consistent delivery, and continuous process improvement across the organisation.
Key Responsibilities
1. Financial & Administrative Coordination
Approve expenses and monitor budgets
Maintain financial governance across teams and projects
2. Sales Operations & Reporting
Oversee CRM processes (Salesforce strongly preferred)
Manage accurate pipeline, forecasting, and performance dashboards
3. Outreach & Relationship Support
Coordinate outbound operations and engagement workflows
Support client communications and follow‑up activities
4. Global Back‑Office Operations
Lead and support both U.S. and offshore operational staff
Streamline and optimise processes to increase efficiency
5. Client‑Facing Support & Delivery
Join client calls and support contract administration
Build and maintain strong client and partner relationships
Skills & Experience Needed
4-5+ years in operations within technology, business services, or professional services
Strong financial and budget management skills
Experience working with or supporting large‑scale SaaS or software‑driven organisations
Excellent organisational, prioritisation, and multitasking abilities
Strong written and verbal communication skills
Confidence managing distributed teams across multiple time zones
Proactive, solutions‑focused mindset with the ability to build scalable frameworks
$100k-140k yearly 3d ago
Assistant Aviation Operations Manager
American Flyers 3.5
Lead manager job in Addison, TX
Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees.
Qualifications
Must possess superior verbal, written, organizational, and problem solving skills.
Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth.
Requires applicant to be proactive in all aspects of problem solving with a can do attitude.
Flexibility and willingness to relocate as growth opportunity arises required.
Aviation experience preferred.
Benefits
Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses.
Group Medical Insurance Program
401K with company contributions & Life Insurance Program.
Paid vacations and holidays
Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
$42k-64k yearly est. 4d ago
Service Center Assistant Manager
The McAlear Group
Lead manager job in Irving, TX
This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Monitoring inventory levels and, with the Managers approval, adjusting when appropriate
Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
Assist in the Interview process and recommend applicants for hire
When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills
Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
Monitor, document, and report inventory discrepancies and return goods
Work in accordance with company safety policies and maintain a safe working environment
Assist with asset control in shipment procedures and departmental security issues
Assist in the coordination of shipping and delivery with Purchasing Department
Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
Punctuality and regular attendance are essential to managing on-site customer service.
Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
Completes appropriate HR forms for warehouse team members.
Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
Manage and document the delivery of products via company delivery vehicle.
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
Assist in administering order entry control and pricing policies consistent with company guidelines.
Assist with the loading and unloading of trucks if necessary.
Provides suggestions regarding new product and service opportunities.
All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day
Ability to frequently bend, stretch and lift up to 50 pounds
Must be able to operate a forklift and have a clean driving record
COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of overhead garage door products, garage door repair and installation
Outstanding computer skills, proficiency in Microsoft Excel and Word is required
Outstanding oral and written communication skills
Must be friendly and patient
Professional appearance and strong work ethic
Ability to work independently and resolve issues based on discretion and good judgment
Positive attitude
Highly ethical
Superior customer service skills
Able to change focus frequently and often while being detail orientated and well organized
Conflict resolution and problem solving are key components of this position as well
Must be able to operate a forklift and have a clean driving record
EDUCATION & EXPERIENCE:
REQUIRED:
High School diploma
PREFERRED:
Preferred: B.S. or B.A. in business or industrial related field
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO
$32k-45k yearly est. 16h ago
Moving and Packing Operations Manager
Servpro Team Shaw
Lead manager job in Grapevine, TX
SERVPRO Team Shaw -
Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country
SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.
Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.
If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!
Do you love helping people through difficult situations?
Then, don't miss your chance to join our Franchise as a new Contents Field Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then
you
may be our perfect
hero
!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.
Key Responsibilities:
As a Contents Field Manager, you will lead and manage all aspects of contents restoration, including inventory, pack-out, cleaning, and return of customers' personal property after fire, water, or other types of property damage. This role requires exceptional organizational skills, customer service expertise, and the ability to lead a team in a fast-paced, often high-stress environment. In this role, you will also:
Oversee the pack-out, inventory, and transportation of customer contents from affected properties
Manage the cleaning, restoration, and storage process for personal belongings, using specialized equipment and software
Ensure accuracy of inventory tracking, documentation, and communication with both customers and insurance adjusters
Train, supervise, and schedule contents technicians and warehouse staff to meet production goals and quality standards
Collaborate with project managers, estimators, and insurance representatives to ensure seamless job execution
Conduct quality control inspections to ensure items are properly cleaned, restored, and packaged for return
Communicate with homeowners and commercial clients regarding the status of their belongings, demonstrating empathy and professionalism
Implement safety protocols and maintain a clean, organized warehouse and contents cleaning area
Coordinate timely delivery and return of contents to customers once the property has been restored
Maintain detailed and accurate documentation using SERVPRO software (e.g., Xactimate, iCat, Encircle, or other platforms)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Availability for overtime and on-call hours may be required during peak demand or emergency responses
Qualifications
Required:
High school diploma or equivalent
2+ years of experience in restoration, moving services, inventory management, or related fields
Excellent communication and organizational skills
Valid driver's license with a clean driving record
Proficiency with inventory software and Microsoft Office Suite
Ability to lift and move heavy items (up to 50 lbs.) and work in physically demanding environments
Preferred:
Experience in the restoration industry, specifically contents handling or pack-out operations
Certifications from IICRC (such as Fire and Smoke Restoration Technician or Contents Processing Technician)
Familiarity with SERVPRO systems (e.g., WorkCenter, Xactimate, DryBook, iCat)
Experience leading teams or supervising staff in a warehouse or field environment
Strong customer service skills and the ability to handle sensitive or emotionally charged situations
Benefits
Medical, Dental, Vision
Paid Time Off
Sick Paid Time Off
Matching 401K
Competitive compensation
Personal Development Opportunities
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
$49k-86k yearly est. 2d ago
Aviation Operations Manager, Cabin Services
ABM Industries, Inc. 4.2
Lead manager job in Dallas, TX
ABM Industries is seeking a dynamic and experienced Aviation Operations Manager Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinat Operations Manager, Operations, Aviation, Manager, Service, Manufacturing, Property Management
About the Company:
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. They expect a secure process and timely support for their carriers completing the process. The Application Operations Assistant Manager is responsible for ensuring Highway's operational processes and application are optimized at all times to ensure that onboards occur in a timely manner and in a secure fashion. Your responsibilities are to monitor the onboarding process and analyze and address escalated issues of operational efficiency within the application.
Your role:
The Application Operations Assistant Manager monitors Highway's onboarding flow and serves as an escalation point for any issues within the process to ensure security and optimal functioning of the application.
Responsible for overseeing carrier identity verification and user authentication and authority to ensure secure implementation of Highway's Identity Engine and to prevent incidents of fraud.
Gives oversight and direction to the Carrier support team that manages a high volume of support tickets and incoming phone calls, reviews response times by agents and works closely with the Operations Team in handling escalated cases that require additional oversight and review.
Maintains the service of Highway's application through monitoring, analyzing and review of any issues to ensure minimal downtime in the application and the timely completion of onboards.
Makes and suggests updates to the application as required to address system bugs and issues and to ensure the accurate operation of the application.
Other duties include troubleshooting technical problems and providing individual solutions for users of Highway's application.
Demonstrate responsiveness in responding to internal and external communication with the ability to manage multiple priorities at one time.
Work cohesively with other members of the Highway Team in an effort to serve our customers well.
Qualifications
Prior experience working in an Application Operations team for a software company preferred.
Technical aptitude and analytical problem solving skills.
Experience with SQL and/or Microsoft Excel is preferred.
Excellent communication skills and thrives in a fast paced and urgent environment.
Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere- demonstrating high critical thinking skills and ability to make business decisions under pressure.
Must be comfortable directing the support team in regards to how to handle escalations that arise and fixes that may be required in the company's application.
Bachelor's degree in Computer Science, Information Technology or Business Administration highly preferred.
Transportation and logistics background is a plus.
$42k-64k yearly est. 4d ago
Pharmacy Operations Manager
Revere Staffing Partners
Lead manager job in Fort Worth, TX
A growing pharmacy organization is seeking experienced, patient-focused Pharmacy Managers to lead daily operations at multiple locations. This role is ideal for licensed pharmacists who thrive in leadership roles and are passionate about delivering high-quality care while ensuring regulatory and operational excellence.
Responsibilities:
Oversee day-to-day pharmacy operations including inventory management, staff supervision, workflow optimization, and customer service
Lead, coach, and develop pharmacy staff to uphold clinical standards and service excellence
Ensure strict adherence to all federal, state, and local regulatory requirements
Collaborate with internal teams and healthcare partners to support patient outcomes and drive operational improvements
Monitor pharmacy metrics, implement best practices, and ensure compliance with organizational procedures
Qualifications:
Active pharmacist license in Texas
Minimum of 3 years of pharmacy experience, with at least 1 year in a leadership or management capacity
Demonstrated ability to manage teams, maintain compliance, and deliver excellent patient care
Strong organizational, communication, and problem-solving skills
Experience with pharmacy technology systems and workflow optimization preferred
$49k-86k yearly est. 2d ago
General Manager
Quikrete 4.4
Lead manager job in Grapevine, TX
Reports To: Regional Vice President of Southwest Operations
Pay is dependent upon experience and will be discussed during the consideration process
Travel: 10%
Job Summary:
To manage all aspects of a Pavestone branch to achieve targeted short- and long-term Net Operating Income objectives.
Responsible for Personnel, Sales, Cost Control, and implementing and maintaining administrative policies.
Motivate, manage, listen, advise, lead by example, be the ethical compass, delegate, work under pressure, and multi-task.
Performs CDC Sales Manager duties. Enforce company policies and procedures. Keep Safety as the Number 1 objective.
Essential Functions:
Personnel:
Manage all branch personnel activities including: schedules, training, performance evaluations, recruiting, hiring and firing.
Listen to all employees; be a sounding board and provide feedback.
Sales:
Ensure that branch sales and targeted margins for Retail and CDC are achieved.
Manage day-to-day sales personnel activities.
Maintain a very high level of customer service.
Actively participate in sales calls.
Develop local sales strategies and monitor National sales programs.
Ensure that Pavestone image is maintained.
Cost Control:
Negotiate with vendors to achieve the highest quality at the lowest cost.
Focus on controlling variable costs.
Evaluate ROI for all expenditures.
Maintain high Quality standards for all products.
Maintain detailed maintenance programs for equipment.
Administrative Execution:
Implement and maintain all corporate policies, programs, and procedures.
Oversee all branch administrative functions, including A/P, A/R, Invoicing, Payroll, etc.
Review monthly financials.
Participate in required management meetings, webinars, conference calls, and reporting as needed.
Maintain a friendly, open-door policy in all departments so the whole team can feel motivated and supported.
Transportation:
Ensure that branch margins are achieved.
Manage personnel activities.
Oversee safety, customer service, and on-time deliveries.
Plant Operations:
Oversee production scheduling to insure PIMS are achieved.
Oversee MC and ensure all maintenance activities are handled.
Accountabilities:
Branch must be profitable.
Answer to the ROM and senior management.
Accountable for your actions and ethics.
Maintain all company equipment per company policy.
$42k-76k yearly est. 4d ago
Luxury Airport Lounge GM: Lead Guest Experience
Sodexo 4.5
Lead manager job in Dallas, TX
A hospitality services company is seeking an Assistant General Manager to manage daily operations at a luxury airport lounge. Key responsibilities include achieving financial targets, developing staff, and ensuring exceptional guest experiences. The ideal candidate should have a Bachelor's Degree and over 3 years of management experience in hospitality, with strong leadership and communication skills. Competitive compensation and comprehensive benefits are offered, including healthcare and career growth opportunities.
#J-18808-Ljbffr
$41k-76k yearly est. 4d ago
General Manager
Capstone Logistics, LLC 3.8
Lead manager job in Dallas, TX
Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.
**Ideal Candidate must be based in Dallas, Texas**
We are looking for a proven leader to assist in expanding our operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further.
Position Summary:
Reporting to the VP of Operations, the Director of Operations (General Manger Multi-buildings) will be responsible for operational oversight and growth. Develop, lead and manage organization-wide automation deployments, continuous improvement (CI) strategies across multi-site locations/teams. Establish KPIs and other performance goals and objectives. Lead related change management along with Partner relationships. This role will oversee multiple buildings in Dallas, TX and could grow into a regional role overtime, to require 60% - 75% of the time.
We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.
Responsibilities:
• Develop, maintain and monitor annual operating budget for each business unit.
• Supervise the review and adherence to each business unit's budget, P&L and aging reports.
• Develop and oversee business forecasting projects.
• Work with other senior leaders on product development, pricing and other strategic operational issues.
Requirements:
Education and/or Experience:
Bachelor's degree in supply chain management, Engineering, Computer Science, or a related field. Master's degree preferred
6+ years of progressive experience in related Supply Chain and Logistics positions in a multi-site environment with a focus on automation
Proven track record of successfully leading and implementing automation projects in a complex supply chain environment
4+ years of experience in Operations & Automation in Warehousing and/or Logistics functions
3+ years of experience in SAP, WCS, WES or related experience in automation tools
Multi-site management experience (locations not areas inside one warehouse.) A MUST
Warehouse Distribution experience within an automated facility
Solid command of all operational disciplines.
Experience managing P&L in excess of $20M plus
Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers.
Highly developed and disciplined in work ethic, accountability and follow-through.
Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
Ability to manage, lead and develop all operational staff.
A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
Solid financial and analytical skills including sound business judgment.
Proactive and decisive leader for the business with excellent communication skills.
Tactical leader with a strategic mindset
A Builder, not a Maintainer
Bilingual is a plus
Passionate Advocate for Customer Service and Continuous Improvement
Benefits:
We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements.
$39k-70k yearly est. 2d ago
Residential General Manager
Stayapt Suites
Lead manager job in Fort Worth, TX
This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction, and support to hotel employees; maintain a high-quality product. This Hotel General Manager will have an incredible 2 Bedroom and 2 Bathroom apartment with all utilities paid.
Education & Experience
· Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates.
· Support sales efforts as directed by the Management and the corporate sales organization.
· Train front desk staff to successfully perform selling techniques and procedures for current promotions.
Financial Results:
· Provide input to the annual budget by forecasting changes in operating expenses and labor cost.
· Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.
· Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
· Execute company policies and procedures for purchasing.
Guest Satisfaction: manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
· Employee Satisfaction: Train and develop employees in accordance with Human Resources programs and guidelines.
· Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
· Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.
· Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.
· Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages.
· Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
· Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.
Product Quality:
· Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
· Manage the preventative maintenance and quick-fix programs in accordance with company standards.
· Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies.
MINIMUM EDUCATION:
· Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.
5 years as Hotel General Manager or other hotel management role.
Physical Requirements
· Must be able to sit or stand for long periods at a time.
· May be required to do light lifting or carrying.
· Capable of working in a fast-paced environment and in stressful situations.
· Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
· May be required to walk and/or stand for long periods of time.
· Must be flexible in work hours/days.
· Must possess a valid driver's license.
General Requirements
· Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.
· Must have full knowledge of Hotel Management and Operations.
· Must have effective oral and written communication skills.
· Must have good analytical skills and decision-making ability.
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.
Inventory & Merchandising
Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
LeadershipManage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
Lead by example; be approachable by all associates and customers.
Assist in training of all associates.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$15.00-$16.00/Hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$15-16 hourly 1d ago
Associate Manager
Chick-Fil-A 4.4
Lead manager job in McKinney, TX
We are looking for an enthusiastic Leader to join our team at Chick-fil-A. This hands-on management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing a clear roadmap for your professional growth and development.
Your Impact
Delivering operational excellence, working through all areas of FOH to ensure a remarkable guest experience
Building high performance teams, identifying and coaching leaders for Front of House
Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
Maintaining a work environment that ensures and promotes food & team safety
Incorporating the store's vision, mission, and core values, by using Chick-fil-As model of Genuine Hospitality.
Increasing overall restaurant results, working cross-functionally with other store leaders through attending weekly meetings and setting high-level collaborative goals.
Background Profile
2 years of Leadership experience
Hospitality experience (preferred)
Passion for Chick-fil-A's values
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Restaurant type:
Casual dining restaurant
Fast casual restaurant
Quick service & fast food restaurant
Shift:
10 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Saturday
Weekend availability
Experience:
Restaurant: 1 year (Preferred)
Leadership: 1 year (Preferred)
At Chick-fil-A Eldorado & Ridge we want to build an outstanding team that works hard and has fun! Our goal is to create a gathering place for the community that gives Team Members an opportunity to grow and develop while providing a REMARKable experience to everyone who comes in contact with Chick-fil-A. Here at Chick-fil-A, every Team Member role is more than just a job, it's an opportunity to gain valuable life skills that will help you succeed in any path of life you choose.
Here are some of the great benefits of working at Chick-fil-A Eldorado & Ridge:
Owner/Operator Matt Bridges.
Matt is a Well-Established Owner/Operator who is known for Genuine Hospitality towards every guest he interacts with.
Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant.
Chick-fil-A has the highest customer satisfaction scores for 3 consecutive years
Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
Chick-fil-A is on Forbes Lists for: America's Best Large Employers 2022, Best Employers for Women 2021, & Best Employers for New Grads 2021
Chick-fil-A has awarded $136 million in team member scholarships, with 12,699 winners in 2022.
$22k-28k yearly est. 1d ago
General Manager - Crown Block Dallas
Blau & Associates
Lead manager job in Dallas, TX
Crown Block offers a fine balance between steak, seafood, and plant-based cuisine, featuring ingredients from regional farms, ranches, and the Gulf of Mexico. Its Rare Steak program embraces a range of offerings that includes Prime Beef, Texas Wagyu, and Japanese A5 Wagyu. Creative beverage program and diverse wine list.
DESCRIPTION
The General Manager will provide functional leadership and will be directly responsible for all front of house operations including but not limited to; a la carte service and catering/group events. The General Manager will work alongside and directly with the Executive Chef, with supporting responsibility and oversight of BOH operations, team leadership and development, beverage functions, guest and employee satisfaction, private and hosted events, and revenue targets. The General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. This position will also promote Crown Block & Crown Room and act as a positive role model and representative of Blau & Associates.
The ideal candidate will have excellent written and verbal communication skills. Computer skills are also required as well as proficiency in Microsoft Office Suite products including, but not limited to Word, Outlook, and Excel. Due to the fast-paced nature of the business, the ability to multi-task and work under pressure while still being detail oriented is imperative.
OBJECTIVE
Responsible for the successful achievement of all financial, quality and service goals for the organization along with the Executive Chef
Monitor and ensure the highest service standards possible, prioritizing guest and employee satisfaction
Interact directly with our guests to provide welcoming, friendly service and to proactively solicit/receive feedback on quality of food and service and respond accordingly
Help plan and execute staffing, training, and supervision for all department team members
Possess a working knowledge of all department and company policies and procedures
Assist in identifying and developing promotional opportunities for the restaurant
Perform tasks, assignments, and projects, meeting deadlines and surpassing expectations
Direct others in completion of task or assignments; render advice and provide expertise or judgment based on information gathered
Conduct interviews and make recommendations of candidates for new hires
Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline
Responsible for the timely evaluation and training of all direct reports, conducting introductory period and annual performance reviews to facilitate
Maintain an open-door policy and addresses all team member concerns or challenges in a timely, professional, agreeable manner
Conduct and participate in meetings with management and staff
Represent the restaurant within the community, developing and maintaining relationships for the purposes of growing business as well as maintaining an excellent reputation as a company and operation
Evaluate information to render an opinion or take action based on that information that will impact the department or function
Enhance department effectiveness and proactively manage resources to eliminate excess cost or unnecessary expenditures
Create a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction
Provide administrative, operational, and logistical support as needed
Responsible for confidential and time sensitive material
Protecting the organization, guests and team members by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
Monitor the Facility and storage areas including the OS&E, FF&E, inventory, cleaning and repair schedules, finishes, fixtures and equipment
Ensure that all property, furnishings, equipment and supplies are used according to proper instructions and intended use
Additional duties as necessary and assigned by the Direct Report or their designated representative
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position is required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the business:
Work towards property goals and objectives in conjunction with offsite corporate team.
Provide constructive feedback to all departments including culinary, operations, and sales and marketing staff.
Exhibits leader qualities and functions as determined by corporate team, to all employees.
Additional duties as necessary and assigned.
QUALIFICATION STANDARDS
A minimum of 5 years of previous food and beverage management and 3 years General Manager experience
Have strong leadership abilities, sound judgment, and knowledge of operations
Experience working in food-centric concept, high volume but intimate atmosphere
Exceptional organizational, verbal and written communication skills
Excellent customer service skills and experience working with VIP and regular clientele
Ability to multi-task and perform calmly in a fast-paced environment
Exceptional organizational, verbal and written communication skills
Strong attention to detail
Experience in training and mentoring of staff, knowledge of inventory management, previous scheduling experience
Excellent interpersonal skills to communicate with all levels of management and employees
Ability to read, write & speak fluent English
Strong computer skills are necessary to handle generating reports
Flexible schedule
Professional appearance and demeanor
Must be able to work nights, weekends and holidays as needed
Must maintain the mental and physical stamina to work extended shifts and days
COMPENSATION AND BENEFITS
Competitive Compensation
Annual Bonus based on transparent, performance dependent standards
Eligible to participate in family health insurance, $700 monthly covered by the company, as of the 1st day of the month following your date of hire
Comprehensive dental and vision insurance
Paid Time Off
Promotional Opportunities
Free Shift Meal
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
10-hour minimum shift
Weekly day range:
Every weekend
Weekends as needed
Experience:
Restaurant management: 5 years (Required)
General Manager - Steakhouse: 3 years (Required)
Food service: 3 years (Preferred)
Ability to Relocate:
Dallas, TX 75207: Relocate before starting work (Required)
How much does a lead manager earn in Arlington, TX?
The average lead manager in Arlington, TX earns between $55,000 and $128,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.