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Lead manager jobs in Athens, GA

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  • Customer Service Manager

    Group Bayport

    Lead manager job in Suwanee, GA

    Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
    $32k-58k yearly est. 2d ago
  • Deposit Operations Manager

    Loyal Trust Bank

    Lead manager job in Johns Creek, GA

    Role Description The Deposit Operations Manager is responsible for the daily operations, compliance, risk management, and ongoing enhancement of all deposit-related products and services (DDA, Savings, CDs, Cash Management, ACH, Remote Deposit Capture, Wire, Debit Cards, etc.). This role ensures adherence to regulatory requirements, UCC, NACHA, Regulation E, Regulation D, Regulation CC, and Mastercard rules while driving efficiency, mitigating risk, and supporting bank growth initiatives. Responsibilities Oversee ongoing monitoring and annual risk reviews of Cash Management customer files, including self-evaluations and maintenance of current documentation for limits, frequency, approvals, and risk ratings. Perform and document quarterly Deposit Operations risk assessments. Review and resolve exception items, return items, levies, garnishments, and subpoenas in compliance with applicable laws and regulations. Ensure full compliance with Uniform Commercial Code (UCC), NACHA Operating Rules, Mastercard rules, Reg E, Reg D, Reg CC, BSA/AML, and all other applicable regulations. Lead new deposit product creation from concept through implementation, including pricing, feasibility analysis, vendor coordination, and internal communication. Manage interest rate updates, statement messaging, and BPM (Business Process Management) form creation/updates. Drive product/service development, implementation, rollout communications, and post-launch monitoring. Regularly review, update, and create Deposit Operations policies, procedures, and desktop guides. Deliver annual ACH Rules & Risk Management training to all Deposit Operations staff and provide additional training as needed (new hires, process changes, regulatory updates). Serve as primary point of contact for internal/external audits and regulatory examinations; compile documentation, samples, and responses in a timely and organized manner. Identify, assess, and mitigate deposit-related compliance and operational risks across the department. Supervise, mentor, and develop Deposit Operations staff; foster a culture of accuracy, accountability, and continuous improvement. Collaborate with Retail, Commercial, IT, Compliance, Risk, and Senior Management on cross-functional initiatives. Qualifications Bachelor's degree in Business, Finance, or related field (or equivalent experience). 7+ years of progressive banking experience with at least 5 years in Deposit Operations leadership. Expert knowledge of UCC Articles 3 & 4, NACHA Operating Rules & Guidelines, Regulation E, Reg CC, Reg D, and Mastercard rules. Proven experience managing ACH, RDC, Cash Management, Wire, and debit card operations. Strong background in risk assessment, audit/exam preparation, and policy/procedure development. Excellent analytical, organizational, and project management skills. Demonstrated ability to lead training sessions and communicate complex regulatory topics clearly. Preferred AAP, APRP, or NCP accreditation. Experience with core systems such as Fiserv or CIS. Familiarity with BPM tools and workflow automation. What we offer Competitive salary and annual bonus potential Comprehensive health, dental, and vision benefits 401(k) with generous match Paid time off Ongoing professional development and certification support A collaborative, community-oriented culture Loyal Trust Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $49k-83k yearly est. 3d ago
  • Store Manager

    Guess?, Inc. 4.6company rating

    Lead manager job in Commerce, GA

    The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.
    $35k-62k yearly est. 3d ago
  • General Manager - Barrow Crossing

    Old Navy

    Lead manager job in Bethlehem, GA

    Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About The Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $39k-72k yearly est. 4d ago
  • Retail Store Assistant Manager

    Rural King Supply 4.0company rating

    Lead manager job in Iva, SC

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $31k-41k yearly est. 14d ago
  • Rehabilitation Services Manager

    Resurgens Orthopaedics 3.9company rating

    Lead manager job in Johns Creek, GA

    Oversees the operations and financial performance of their designated Resurgens Rehabilitation facility. Is responsible for ensuring that quality treatment and excellent customer service is provided by the physical therapists, occupational therapists, athletic trainers, and physical therapist assistants employed at their respective facility. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) CLINICIAN: Serve as a clinician and complete the responsibilities required of their respective clinical job description MANAGERIAL: Responsible for ensuring that all regulatory standards are adhered to within their respective clinic. Supervise, coach, and counsel rehabilitation staff, including feedback to employees to compliment or address behaviors, regular one-on-ones, and annual performance evaluations Monitor clinic staffing levels and make staffing changes as indicated by patient census and concerns of the local physicians Recruit, interview and hire staff members, with guidance from Director as required Facilitate a positive and cooperative work environment amongst the rehab employees Schedule and facilitate departmental staff meetings and participate in interdepartmental meetings Oversee the inventory and ordering of supplies, including appropriate coding and submission of clinic invoices to accounts payable Address and educate staff regarding patient perceptions of care, compliments, and complaints Coordinates rehab updates and maintain positive relationships with Physicians, Regional Director, Site Manager, MRI, and other site-specific managers. · Ensures a safe and secure workplace complying with all Resurgens safety policies and OSHA regulations, i.e., annual fire drill, employee education, security updates, etc; ADMINISTRATIVE: Assess financial data for the clinic and make appropriate clinic adjustments that demonstrate fiscal responsibility, with assistance of Director as required Oversees daily payment and petty cash balance activities, ensuring integrity of processes Actively work with Rehab PAR to ensure optimal clinic reimbursement Maintains internal controls and monitors the facilities revenue cycle process for the successful revenue achievement. · Performs annual chart audits (per QA Committee instructions) and reviews errors with clinicians regarding coding and documentation deficiency reports; NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate and schedule contract therapists to cover for professional staff, if asked by Director Provide new Rehab Clinician orientation and training -site specific policies and introductions to Physicians Coordinate the development, blocking and/or modifying of clinician templates SUPERVISORY RESPONSIBILITIES Directly supervises 3 - 15+ employees in the rehabilitation location. Number will vary depending on size of location. Carries out supervisory responsibilities in accordance with Resurgens's policies and all applicable laws. QUALIFICATIONS EDUCATION AND EXPERIENCE Degree from an appropriately accredited Physical Therapy, Occupational Therapy, or Athletic Training program Active Georgia, and/or National licensure in specified discipline (Athletic Trainer, Physical or Occupational Therapist) permitting them to work in this state Minimum of 3 years experience as a rehabilitation provider preferred SKILLS/ABILITIES · Knowledge of budgeting principles and interpretation of financial data · Basic working knowledge of Windows, Internet Explorer, Microsoft Excel, Word, and Outlook · Effective verbal and written communication skills · Ability to make independent decisions after gathering information from available sources · Ability to deal with conflict constructively and seek resolution with those involved PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand for extended periods, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position generally require a medium physical demand level, but due to outpatient healthcare setting may involve patient transfers, with team lifting up to 100+ pounds. Ability to occasionally lift up to 50 pounds, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of negligible to 10-pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. Employee must have the means to attend training and or meeting sessions at offsite locations. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate. PRIVACY & SECURITY AWARENESS While performing the duties of this job, it is imperative that the employee remain aware of Resurgens policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI. The success of HIPAA policies and procedures is dependent upon the awareness and buy-in of everyone involved in daily healthcare operations, including reporting incidents to their supervisor or directly to the HIPPA leadership.
    $49k-62k yearly est. 60d+ ago
  • Restaurant District Manager | Growing QSR brand!

    Superior Talent Source

    Lead manager job in Athens, GA

    We are seeking a dynamic and driven Area Director who is passionate about people, culture, service excellence, and delivering outstanding food quality. In this role, you will have the opportunity to lead and inspire restaurant teams, foster a people first environment, and drive operational success. We are looking for a motivational leader who thrives on developing talent, enhancing guest experiences, and growing alongside a forward-thinking company. If you're ready to make a meaningful impact and be part of a team that values growth, integrity, and excellence, we want to hear from you! Job Description: As the Area Director, you will be responsible for leading and directing our store leaders towards operational excellence. This role requires a self-motivated individual with exceptional organizational skills, adaptability to change, and a creative mindset to overcome challenges while ensuring brand standards and financial success. You will provide strategic guidance to our team of General Managers ensuring adherence to systems and processes at the store level, while also contributing to the overall vision of the company. Principal Duties and Responsibilities: Engage with units and team leaders in a hands-on approach, supporting the field. Hold all leadership accountable for upholding brand standards. Mentor all positions within the organization to foster engagement and success, ensuring availability for their development. Support, reinforce, and align decisions with the unique culture of our company. Assist General Managers in delivering exceptional guest experiences at our restaurants. Train and develop General Managers, manage career expectations for the management team, and clearly communicate brand and company standards. Understand, define, and execute the purpose, requirements, and desired results of all company programs. Lead the area in implementing these programs, including restaurant marketing, training/talent, and recruiting functions. Develop and manage business planning processes in collaboration with General Managers, including analyzing external and internal environments to identify areas for improvement and recommending necessary changes. Take full responsibility for the financial performance of the company, overseeing the financial analysis of individual restaurants and the district, and making recommendations for improvement. Manage all aspects of the restaurant's EBITDA, including budget planning, management, and performance. Analyze business trends and financial data to assess and improve performance, both operationally and financially. Qualifications: Minimum of 5 years of multi-unit management experience with a proven record of success. Strong knowledge and skills in analyzing profit and loss statements and the overall financial performance of the company. Proficiency in staffing with a track record of achieving results. Familiarity with labor laws. Additional Requirements: Must possess the ability to lead, motivate, and empower managers to achieve higher levels of performance. Ability to align the team with the company's culture by striking a balance between seriousness and fun. Excellent interpersonal and communication skills. Willingness to recognize personal shortcomings and actively seek improvement. Proficient in setting goals, creating plans, and translating plans into action for individual restaurants and the entire district. Ability to measure performance objectively and subjectively, holding direct accountability to meet performance expectations. Benefits: VERY Competitive base salary Paid weekly Paid time off Medical/Dental/Vision Insurance Long Term Incentive Plan 401K Company Match Opportunities for Advancement Quality of life Equal Opportunity Employer
    $76k-124k yearly est. 7d ago
  • MIT/ Co-Manager

    Impact RTO Holdings

    Lead manager job in Winder, GA

    MIT/Co-Manager At Impact RTO, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop. This position requires a high level of initiative and frequently exercises discretion and independent judgment. Must complete Path to Promotion prior to promotion to this position. Our coworkers enjoy a total rewards package that pays for performance and includes: Industry-leading base pay ranges for all positions Monthly bonus potential 5-day workweek with every Sunday off Paid sick and Personal days Employee purchase plan 401(k) Retirement Savings Plan A comprehensive benefits package to include: medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long term disability ESSENTIAL JOB FUNCTIONS Monitor and ensure total customer satisfaction Create, manage, and execute plans to increase sales and profits. Keep coworkers informed of promotions and products Coach and improve the sales skills of all coworkers Manage and execute plans to keep store account management at standards Coach and improve the account management skills of all coworkers Maintain the store in 'Rent Ready' condition Set specific goals for store performance, customer satisfaction and coworker development Manage coworkers including selection, training, motivating, evaluating, coaching and developing Manage store performance by budgeting and analyzing various reports Manage store inventory by ordering, receiving and transferring products to ensure revenue and profit growth Organize daily activities including scheduling coworkers to meet needs of the store Manage and secure the assets of the store Ensure all policies, procedures and standards are followed and adhered to Assist with customer deliveries and merchandise set-up when needed Any other duties assigned by the Regional Manager Job Qualifications Candidates must meet the following requirements: Been a proficient internal assistant manager or 2 years of external management experience Profit and Loss experience Computer literacy/proficiency in a windows operating system Must be at least 18 years of age Have a valid High-School Diploma or Equivalent Possess a valid state Driver's License Excellent communication skills, both oral and written Be legally permitted to work in the US Must be able to pass a background check, drug screening, and motor vehicle records check Heavy lifting required
    $59k-118k yearly est. 58d ago
  • District Manager - Automotive and Powersports Industry

    North American Automotive Group Inc. 3.6company rating

    Lead manager job in Cumming, GA

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Profit sharing Training & development Vision insurance Do you thrive on building relationships and exceeding sales goals? Are you passionate about the automotive industry? If so, we want to hear from you! We are a leading provider of finance products for automotive and powersports dealerships, empowering our partners to drive growth and enhance customer satisfaction. As a District Manager, you will play a key role in expanding our network by developing strong relationships with dealerships and showcasing our innovative solutions. What You'll Do: Identify and connect with potential clients: Prospect and engage automotive dealerships, building rapport and establishing long-term partnerships. Be a product expert: Present our finance products in a compelling way, highlighting their benefits and competitive advantages. Develop winning strategies: Create and execute effective sales plans, including prospecting, cold calling, and lead generation to drive new business. Stay ahead of the curve: Conduct market research to understand industry trends, identify opportunities, and analyze competitor activities. Collaborate for success: Work closely with internal teams (marketing, product development) to ensure sales initiatives align with customer needs. Close deals: Deliver persuasive presentations and negotiate contracts to secure new business. Manage your pipeline: Maintain accurate records of potential clients and track sales activities using our CRM system. Exceed expectations: Achieve and surpass monthly and quarterly sales targets. Be an industry insider: Attend conferences, trade shows, and networking events to stay informed and expand your professional network. What You'll Need: Proven sales success: A track record of exceeding goals, preferably within the automotive industry or a related field. Experience with B2B cold calling is essential. Financial acumen: A solid understanding of finance products and their applications within the automotive industry. Exceptional communication skills: The ability to build rapport, effectively present information, and negotiate skillfully. Self-starter mentality: A proactive and independent approach to identifying and pursuing new business opportunities. Results-driven: A strong desire to achieve and exceed targets. Tech-savvy: Proficiency with CRM systems and sales tracking tools. Travel ready: Willingness to travel extensively to build and maintain relationships with dealerships. Why Join Us? Competitive compensation: Enjoy a strong base salary plus a generous commission structure. Comprehensive benefits: We offer employer-paid healthcare (including short- and long-term disability and life insurance), dental and vision coverage, 401(k) with matching and profit sharing, and a monthly travel allowance. Work-life balance: Benefit from paid time off and holidays. Exclusive perks: Take advantage of discounts on automotive products and services. Make a real impact: Play a vital role in shaping the future of automotive finance. Ready to Accelerate Your Career? If you're a driven sales professional with a passion for the automotive industry, we encourage you to apply! Please submit your resume and cover letter to *********************************** with "District Manager Application - [Your Name]" in the subject line. North American Automotive Group 410 Peachtree Parkway Suite 4222 Cumming, GA 30041 *******************************
    $74k-118k yearly est. Easy Apply 25d ago
  • Co Manager - (RT51)

    Racetrac Petroleum, Inc. 4.4company rating

    Lead manager job in Watkinsville, GA

    At RaceTrac, our Co-Managers are the heartbeat of the store - supporting the General Manager, leading by example, and helping teams deliver exceptional guest experiences every day. If you're a driven leader ready to grow your career, take ownership of your results, and develop a winning team, this is your next step. As a Co-Manager, you'll play a key role in driving the store's performance, developing top-tier talent, and bringing RaceTrac's mission to life: making people's lives simpler and more enjoyable. What's In It for You? * Competitive pay and performance-based incentives * Promotion potential - many of our General Managers were Co-Managers first! * Leadership training and development that prepares you for what's next * Operate with autonomy while supported by proven systems and tools * A dynamic, high-volume environment where leadership is hands-on and meaningful * Full benefits package - including medical, dental, vision, 401(K), PTO, and more! What You'll Do Lead & Develop a High-Performing Team * Cultivate a guest-first culture, ensuring every interaction is welcoming and efficient * Mentor and support Shift Managers and team members through training and coaching * Empower teams by setting clear expectations, providing feedback, and leading by example * Foster open communication and collaboration across all shifts Support Operational Excellence * Assist in executing store-level strategies to drive sales, guest satisfaction, and profitability * Monitor and manage inventory levels, vendor relationships, and cash control * Drive promotional execution, ensure food service compliance, and elevate the in-store experience * Ensure the store is clean, stocked, and aligned with RaceTrac brand standards Champion Food Safety & Compliance * Conduct regular food quality checks and coach the team on food safety standards * Ensure compliance with safety regulations and company policies * Maintain and organize required documentation for audits or inspections Drive Results Through Collaboration * Analyze reports, identify trends, and take action to improve store performance * Support team scheduling and staffing needs in coordination with the General Manager * Provide performance feedback and help drive accountability across the team What We're Looking For * 3-5 years of experience in retail, food service, or restaurant leadership * 1+ year of management experience preferred * Strong coaching, communication, and problem-solving skills * Experience in high-volume, guest-focused environments * Ability to read and act on business metrics such as P&L, labor, and sales Must Haves for This Role * High School Diploma or GED, in progress or completed * Ability to lift up to 50 lbs. and perform physical tasks as needed * Willing to obtain and maintain food handler and alcohol server permits (if required) Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
    $45k-81k yearly est. 3d ago
  • District Manager

    Paris Baguette 4.0company rating

    Lead manager job in Duluth, GA

    Reports to: Director of Operations With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As District Manager you are responsible for maximizing the assigned district's revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the execution of an obsessive guest experience that continually exceeds guest expectations. The ideal candidate will provide leadership and vision to their District management staff in our vision to re-establish the neighborhood bakery café as the heart of the community around the world. KNOWLEDGE AND RESPONSIBILITIES Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market. Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable. Offer guidance and mentorship to other members of the operations team in their respective market. Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training. Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams. Creates a mentoring and supportive environment focused on continuous development of teams. Supports franchisee owners and their General Managers (GMs) to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management. Support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities. Continually inspects the Region/District's Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level. Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps. Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly. Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation. Ensures that policies and procedures are in compliance with organization's policies and with all local and state regulations. Utilizes preventive maintenance programs to maintain cafe facilities. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned. WHAT YOU NEED TO HAVE At least 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue is required. Bachelor's degree preferred. Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred. Strong Inventory Planning and Management skills required. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards. High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS Competitive compensation Free Cake for your Birthday Medical, Dental, Vision benefits 401K Retirement Plan Paid time off, paid Holidays High Performance Culture
    $74k-124k yearly est. 60d+ ago
  • District Manager - Metro Atlanta

    Popeyes

    Lead manager job in Covington, GA

    If you Love that Chicken at Popeyes , then you will Love that PAYCHECK at Popeyes too! As an Above Store Leader (ASL) / District Manager at Popeyes Louisiana Kitchen, you will oversee the operations and performance of multiple restaurant locations within your district. Your role is to set clear expectations, hold managers accountable, and ensure they do the same with their teams to uphold high food quality and exceptional customer service. We're seeking energetic and positive leaders who are passionate about working with people, eager to learn, and ready to be part of a winning team. If you're looking for a rewarding leadership opportunity with growth potential, apply today ! Fantastic Benefits Include: Competitive salary Salary increases based on sales performance Profit-sharing bonus plan with UNLIMITED potential Medical, Dental, Vision & Life Insurance for all full-time employees 401k Plan Paid Time Off, once eligible Comprehensive training and leadership development Free Shift Meal & Popeyes Uniform Enrolled in the Team Member Love Program by the Popeyes Foundation Enrolled in MemberDeals - Special Discounts on Memberships, Entertainment & Travel Career Advancement Opportunities with Funky Chicken LLC, operating 38 Popeyes locations in Georgia! Job Responsibilities: Operational Excellence: Oversee multiple restaurant locations within your district, ensuring adherence to Popeyes operational standards and Funky Chicken guidelines. Lead by example, fostering a people-first culture and motivating teams to meet operational goals. Ensure safety, food safety, and sanitation standards are consistently met in all restaurants. Monitor store performance in areas such as sales, customer satisfaction, food quality, and staffing levels. Resolve customer complaints and work to exceed guest expectations. Drive SOS (Speed of Service) and VOG (Voice of Guest) scores within each location. Oversee inventory control, including ordering, stock rotation, and managing waste. Ensure proper food and labor cost controls are in place and being followed. Monitor payroll and ensure its accuracy; verify payroll reports and submit by weekly deadlines. Ensure compliance with corporate marketing programs, product rollouts, and Local Store Marketing initiatives. Provides oversight for all preventative maintenance programs and systems. Profitability: Evaluate and manage store profitability, driving cost-effective practices across all locations. Coach and support restaurant managers in achieving sales targets and maintaining budgeted labor and food costs including waste. Review store-level financials, offering feedback to ensure consistent achievement of budget targets & follow up on /Cash shortages /Safe counts daily Work with restaurant managers to ensure they follow the Popeyes standards, recipes, and operational systems. Help identify and implement improvements in team training, product quality, and customer service. Team Leadership & Development: Lead a team of restaurant managers, offering ongoing coaching, feedback, and support to foster development and high-performance. Manage recruitment, hiring, and performance reviews across your district. Develop and execute performance improvement plans when necessary. Ensure professional development opportunities are provided to managers and their teams. Ensure proper training and certification for all staff members, with a focus on continuous improvement. Lead regular team meetings to communicate relevant operational updates and expectations. General Responsibilities: Act as the primary point of contact for restaurant managers within your district for operational, staffing, and customer service issues. Ensure managers are scheduling shifts according to demand and meeting operational deadlines. Oversee health, safety, and compliance with federal and state laws, ensuring restaurants meet inspection standards. Hold managers accountable for maintaining cleanliness, uniform standards, and professional restaurant environments. Monitor and communicate all corporate customer complaints to ensure a resolution within 24 hours. Review and submit required paperwork such as schedules, injury, accidents & incidents, and ACA forms in a timely manner. Competencies & Expectations: Guest Focus: Anticipates and exceeds guest expectations, creating a positive customer experience at all levels. Passion for Results: Acting as a role model by consistently meeting or exceeding goals and helping drive growth across multiple locations. Problem Solving & Decision Making: Resolves issues effectively and implements proactive solutions and empowers the team to do the same. Interpersonal Relationships & Influence: Develops strong relationships with restaurant managers, team members, and guests. Conflict Management: Handles conflict in a calm, fact-based manner while ensuring alignment with company policies. Developing Direct Reports: Mentors and develops team, providing them with growth opportunities within the company. Leading with Vision: Sets clear goals and aligns team actions with the company's mission, vision, and strategic goals. Expectations for the Role: Minimum 50-hour workweek, 5-10hr days Flexible schedule; occasional full weekends required (1 per month minimum) Cannot take consecutive days off unless on vacation or if given approval from Director Store issues must be addressed promptly, even on ASL days off, by ASL first, then Director if issue needs to be escalated. Consistent adherence to all Popeyes and Funky Chicken operational standards & policies. Ensure that all stores comply with local, state, and federal laws, as well as Popeyes standards. Stores must not fail any corporate or health inspections Be an effective communicator, checking GroupMe and responding to emails and calls within 24 hours Must pass background check. This role is perfect for someone looking to grow their leadership skills while impacting multiple restaurants within a district. If you're passionate about leading teams, delivering operational excellence, and driving sales, we want you to grow with us at Funky Chicken dba Popeyes Louisiana Kitchen!
    $75k-123k yearly est. 60d+ ago
  • Hotel General Manager

    Courtyard By Marriott

    Lead manager job in Gainesville, GA

    Job Description What Makes a McKibbon General Manager? As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel's operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon's Guiding Principles. A Day in the Life: Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention. You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance. You will be responsible for the overall performance of the property's operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction. You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company's values to maximize revenue and reinforce superior service culture. You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company. Inspect and oversee that safety and security standards are being maintained. You will monitor guest feedback and work on improving service quality in all operations. Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to ensure that property and company goals are being achieved. You will act as the face of the property by being actively involved in the local community. Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld. Ensure Bi-Weekly Payroll is accurate and submitted on time. Complete Weekly and Monthly Forecasting and submit on time. Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level. Oversee and conduct hiring, training, and onboarding of new employees. Conduct performance reviews and provide constructive feedback to your direct reports and other associates. Approve and ensure employee schedules are completed for adequate staffing levels. Ensure proper documentation and reporting of guest and associate incidents or accidents. Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets. Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP. Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed. Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals. Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Requirements: Associates/Bachelor's Degree Must have a valid driver's license in the applicable state. Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months. 3 years' minimum experience as a hotel general manager Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired) The skills and experience to lead a team to consistently deliver exceptional guest service. Knowledge of local and state compliance laws Implement McKibbon procedures as they relate to cost control and inventory management. Ability to ensure that hotel policies and brand standards are consistently followed. The ability to develop the leadership qualities of all staff. Excellent communication and problem-solving skills, both written and oral. The ability to maintain positive relationships with the management company, property owners, vendors and clients. The ability to work under pressure and handle multiple tasks. Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation. Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds. Ability to ensure that hotel policies, procedures and brand standards are followed. Maintain a high level of professionalism, trust and responsibility. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
    $47k-73k yearly est. 9d ago
  • Traveling Field Operations Manager-Hospitality

    Camp Facility Services

    Lead manager job in Duluth, GA

    Finite Reimaging is a leader in the renovation and capital improvements industry with over 40 years of expertise, offering hands-on solutions for the Retail and Hospitality markets specifically. From concept to completion, we simplify construction, maintenance, and renovation needs in a safe and first time quality manner while adhering to our client's budget and schedule. We have a significant growth opportunity ahead to expand our interior renovations and PIP implementation team due to the success we have achieved with our core national clients. We are looking for mid and senior level site supervisors with experience in supporting project development from estimation through final invoicing. Strong field knowledge of interior capital improvements for rooms and common areas, solid financial management and project controls skills, and excellent interpersonal skills to work with the external client and our internal field execution team is needed. Our mission focuses on delivering best in class solutions through teamwork, continuous improvement through applying lessons learned and ongoing education, and ultimately meeting and exceeding the expectations of our clients to build long term lasting relationships. Why join FINITE? We are in the early stages of a rapid growth path with a solid, proven foundation with major national clients and plenty of new market potential ahead of us. Great career growth opportunities exist for top performers. In addition, our employees are encouraged to take advantage of an array of benefits and opportunities, including: * Health Benefits - Medical, Dental & Vision * 401K and Company Match Benefits * Life insurance and Long-Term Disability if available. * Paid Holidays, Vacation, and Personal Time Off * Advancement Opportunities * Vehicle allowance * Cell Phone allowance * Per Diem How you will contribute to our TEAM: * Our Site Supervisors are focused on working with targeted clients to support the evolution of long term national client relationships. Site Supervisor is responsible for supporting that effort from project inception, project setup, field execution, final punch list and post job audits. We have a highly disciplined set of protocols for the entire project life cycle that the Site manages and ensures implementation. The goal of the Site Supervisor is to deliver all projects from the initial project onward with the client in a manner that drives our team to be their preferred supplier of renovations across their portfolio. * Our core focus for projects are tenant build outs and major rebranding or renovation rollouts across a portfolio. Schedule and financial management of the project from start to finish along with management of the resources assigned to your projects including Finite sub partners and material inventories. * Conduct regular safety and quality inspections of the property. * Be the owner in solving complex construction and code problems with our PM and support team as well as subcontractor relations issues. * For all assigned jobs: * Participate in buyout for each project with PM and cultivate & maintain healthy, effective and mutually beneficial relationships with vendors and subcontractors, while seeking out new sources for same. Review invoices and labor costs payables weekly. * Lead pre-construction meetings; inspect jobsites periodically; ensure timely and accurate change order management with client and, ensure customer satisfaction through job completion; * Provide daily progress reports through Procore and weekly/ monthly forecasting of projects. * Create increased profitability through optimized work execution and creative cost-saving measures along with scope expansion opportunities once on site. Experience: * Travel experience across the U.S.-Travel and lodging covered * Bi-lingual is preferred not required * Division 9 experience is highly preferred * Proven experience in construction project management * Strong ability to communicate with customers * Proficiency in using construction software * Excellent negotiation skills to secure favorable pricing from suppliers and subcontractors * Familiarity with construction management processes and procedures * Ability to read and interpret project plans and specifications accurately We are an Equal Opportunity Employer and pay is DOE.
    $44k-78k yearly est. 13d ago
  • Retail Associate Manager SUWANEE | Peachtree Industrial Blvd

    Imobile 4.8company rating

    Lead manager job in Suwanee, GA

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $29k-52k yearly est. 41d ago
  • Assistant Manager, CEX Operations

    Global Industrial 4.5company rating

    Lead manager job in Buford, GA

    Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities . Performance & KPI Management * Own and manage performance dashboards, scorecards, and reporting cadences across CS, Sales, and Success functions. * Drive visibility of key KPIs (CSAT, SLA, QA scores, NPS, conversion, AHT, adherence) and partner with functional leads to address gaps. * Present insights and performance trends to mid- and senior-level stakeholders. 2. Cross-Functional Operational Programs * Lead and support execution of CX-wide initiatives (e.g., new scorecard rollouts, CSAT improvement projects, QA recalibrations). * Coordinate across WFM, QA, and Project teams to align programs with business goals. * Track progress, identify risks, and ensure initiatives deliver measurable impact. 3. Reporting & Data Analysis * Develop and own regular reports and ad hoc analysis using Excel, Google Sheets, Power BI, or similar tools. * Translate data into actionable insights that drive operational decisions and team coaching. 4.Tools & Systems Administration * Collaborate with the Project Lead and tools teams to support platform changes, UAT, and rollout readiness for systems like Zendesk, QA tools, WFM platforms, and reporting dashboards. * Maintain SOPs and documentation related to tool usage, configurations, and operational processes. 5. Voice of the Customer & Feedback Integration * Partner with QA and VOC teams to analyze NPS, CSAT, survey results, and social sentiment. * Recommend process or coaching changes based on VOC findings. 6. Team Enablement & Process Excellence * Create and maintain operational playbooks, SOPs, and best practices. * Conduct enablement sessions for team leads or analysts on performance frameworks, reporting tools, or process changes. ________________________________________ What Success Looks Like: * Operational ownership of performance reporting and program execution with minimal oversight. * Trusted partner to WFM, QA, and Project teams with strong stakeholder management skills. * Measurable contributions to KPI improvement, program success, and CX consistency across regions. * Demonstrates leadership behaviors and readiness to step into a Manager role. Competencies and skills * 3-5 years of experience in CX Operations, Business Analytics, Workforce/QA, or Process Improvement roles. * Strong knowledge of operational metrics and experience working with CSAT, NPS, SLA, AHT, QA, etc. * Proficiency in Excel/Google Sheets, with working knowledge of BI tools (e.g., Power BI, Tableau). * Familiarity with CX platforms such as Zendesk, Salesforce, QA/WFM tools. * Experience managing projects or initiatives across cross-functional teams. * Excellent communication, documentation, and stakeholder management skills. * Demonstrated ability to influence without authority and operate independently. EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
    $43k-59k yearly est. 60d+ ago
  • Business Manager

    George Walton Academy 3.9company rating

    Lead manager job in Monroe, GA

    GWA seeks an experienced business manager to lead its business and operations departments. The ideal candidate will have experience in a K-12 education setting. The Business Manager is a key member of the senior team and provides direction and oversight of forecasting and financial planning, budgeting, financial reporting, food service, human resources, purchasing, athletic boosters club finances, receivables, payables, cash management, the school store, the audit, transportation, and financial assistance. This position reports directly to the Head of School and works closely with the Finance Committee of the Board of Trustees. He or she is the primary contact for banking relationships, major vendors, and insurance providers. Essential Duties and Responsibilities: Maintain accurate financial records, prepare periodic financial reports and statements to the Head of School, administrative team, and Board of Trustees. Ensure proper controls and record keeping and prepare financial records in accordance with Generally Accepted Accounting Principles (GAAP). Monitor the use of all funds. Prepare, in conjunction with the Head of School, annual budgets and financial forecasts; make recommendations for setting annual tuition and fees to the Board of Trustees. Prepare financial records for an annual independent audit and assist the team in preparing tax returns. Manage banking and loan agreements/relationships; manage operational cash flow while optimizing investment income. Manage institutional risk and maintain appropriate levels of insurance to protect school property and cover the liabilities of the school, its employees, and the Board of Trustees. Oversee the financial aid process, including preparation of materials and compilation of data for the financial aid committee and ensure proper record keeping, notifications, and follow-up. Oversee payroll and benefits programs, including health insurance and retirement programs. Provide periodic reports throughout the year to department managers on YTD spending vs. Budget. Qualifications: Bachelor's degree required; MBA, Masters of Accounting, Finance, or other related advanced degree preferred. At least ten years of related experience at a non-profit or school ideal: experience at an independent school preferred. Demonstrate a deep understanding of effective fiscal management of an independent school, including GAAP. Represent the school in the larger community in a positive manner that reflects the values of the school. Exceptional interpersonal skills, including the ability to build and maintain effective, professional relationships with board members, faculty, administrators, parents, students, alumni, and community partners. A self-starter, a leader who takes initiative and can handle multiple and complex projects simultaneously. Professional discretion, communication skills (especially in writing), attention to detail, and respect for confidentiality. A self-effacing sense of humor and a spirit of humility to learn and grow. Strong people, organizational and management skills. Proficiency in Microsoft Office required. Experience with FACTS preferred. Compensation & Benefits: The salary and benefits will be commensurate with the chosen candidate's qualifications, skills, experience, and ability to make an immediate impact on the community. GWA offers a range of competitive benefits, including 50% tuition remission for employee children. Application Process The application package must include the following: Cover letter that addresses the responsibilities of the position as well as the applicant's qualifications and salary requirements. Resume At least four references with full contact information including email addresses (references will not be contacted without consent from applicant). Interested persons should submit application packet (preferably as PDFs) to Erin Rose: *************.
    $49k-59k yearly est. Easy Apply 31d ago
  • Assistant Manager

    Baskin-Robbins 4.0company rating

    Lead manager job in Lawrenceville, GA

    This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively. You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license. Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales. Responsibilities Include: Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly. Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe certification. Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies. Qualifications: Skills * Able to clearly express oneself verbally and in writing (English) * Math and financial management * Restaurant, retail, or supervisory experience * At least 18 years of age (where applicable) * High school diploma (or equivalent) Required Competencies * Guest Focus - anticipate and understand guests' needs and exceed their expectations. * Passion for Results - set compelling targets and deliver on commitments. * Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment. * Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team. * Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively. * Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals. Additional Info: Minimum Age 18+ years old ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7257417"},"date Posted":"2025-09-18T10:58:13.692488+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"551 W Pike St","address Locality":"Lawrenceville","address Region":"GA","postal Code":"30046","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back Assistant Manager
    $24k-29k yearly est. 60d+ ago
  • Co Manager - (RT597)

    Racetrac Petroleum, Inc. 4.4company rating

    Lead manager job in Gainesville, GA

    At RaceTrac, our Co-Managers are the heartbeat of the store - supporting the General Manager, leading by example, and helping teams deliver exceptional guest experiences every day. If you're a driven leader ready to grow your career, take ownership of your results, and develop a winning team, this is your next step. As a Co-Manager, you'll play a key role in driving the store's performance, developing top-tier talent, and bringing RaceTrac's mission to life: making people's lives simpler and more enjoyable. What's In It for You? * Competitive pay and performance-based incentives * Promotion potential - many of our General Managers were Co-Managers first! * Leadership training and development that prepares you for what's next * Operate with autonomy while supported by proven systems and tools * A dynamic, high-volume environment where leadership is hands-on and meaningful * Full benefits package - including medical, dental, vision, 401(K), PTO, and more! What You'll Do Lead & Develop a High-Performing Team * Cultivate a guest-first culture, ensuring every interaction is welcoming and efficient * Mentor and support Shift Managers and team members through training and coaching * Empower teams by setting clear expectations, providing feedback, and leading by example * Foster open communication and collaboration across all shifts Support Operational Excellence * Assist in executing store-level strategies to drive sales, guest satisfaction, and profitability * Monitor and manage inventory levels, vendor relationships, and cash control * Drive promotional execution, ensure food service compliance, and elevate the in-store experience * Ensure the store is clean, stocked, and aligned with RaceTrac brand standards Champion Food Safety & Compliance * Conduct regular food quality checks and coach the team on food safety standards * Ensure compliance with safety regulations and company policies * Maintain and organize required documentation for audits or inspections Drive Results Through Collaboration * Analyze reports, identify trends, and take action to improve store performance * Support team scheduling and staffing needs in coordination with the General Manager * Provide performance feedback and help drive accountability across the team What We're Looking For * 3-5 years of experience in retail, food service, or restaurant leadership * 1+ year of management experience preferred * Strong coaching, communication, and problem-solving skills * Experience in high-volume, guest-focused environments * Ability to read and act on business metrics such as P&L, labor, and sales Must Haves for This Role * High School Diploma or GED, in progress or completed * Ability to lift up to 50 lbs. and perform physical tasks as needed * Willing to obtain and maintain food handler and alcohol server permits (if required) Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
    $45k-80k yearly est. 3d ago
  • Sales Co-Manager

    Impact RTO Holdings

    Lead manager job in Lawrenceville, GA

    Sales Specialist Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! This is a position with a focus on advancement and training for future management positions! Oh, and we are hiring immediately! We are looking for people like you to add to the success of our company. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family. Things you can look forward to here at Rent-A-Center: $17.50 - $20.00 an hour Monthly profit-sharing bonus potential Top performers can enter training programs to accelerate advancement to Store Management. Being recognized for performance by teammates and Management on our Rewards Platform - with the ability to redeem prizes (gift cards, swag, etc.) Our coworkers also enjoy a total rewards package that pays for performance and includes: 5-day workweek with every Sunday off Paid sick, personal, vacation and holidays Employee purchase plan 401(k) Retirement Savings Plan A comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability. As a Sales Specialist, you would be responsible for: Collaborating with the Store Manager to develop creative ways to meet the store's sales goals Managing and maintaining the store's inventory Assisting with product maintenance, delivery, service, and returns on a daily basis Occasional lifting of items and furniture 25+ pounds Set up and maintain an attractive and clean show room Providing exceptional customer service by greeting and assisting customers and responding to customer inquiries and complaints If needed, must go out on truck to perform deliveries and set-up in customer's location Direct and supervise employees engaged in sales, inventory, cash reconciliation, deliveries, and overall customer service Other duties as assigned Qualifications Great attitude and upbeat personality Sales experience preferred Possess a valid state Driver's License for a minimum of 1 year Be at least 18 years of age Be legally permitted to work in the US Be able to perform repetitive heavy lifting Must be able to pass a background check, drug screening, and motor vehicle records check
    $17.5-20 hourly 58d ago

Learn more about lead manager jobs

How much does a lead manager earn in Athens, GA?

The average lead manager in Athens, GA earns between $55,000 and $121,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.

Average lead manager salary in Athens, GA

$82,000
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