Customer Service Manager
Lead manager job in Vineland, NJ
Customer Service Manager - Direct Hire
Compensation: $80,000-$100,000 + 5% Bonus
Reports To: Executive Vice President
Schedule & Benefits:
Hours: 8:30 AM-5:00 PM, fully onsite
Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO
Job Description: Customer Service Manager
The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance.
Key Responsibilities
Customer Interaction & Order Management
Maintain daily communication with customers, brokers, sales reps, and major retail partners
Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission
Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents)
Prepare internal documentation for orders, promotions, samples, and special programs
Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments
Ensure timely and compliant deliveries to all accounts
Customer Service Operations
Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors
Work cross-functionally to resolve issues impacting fulfillment and service levels
Provide backup coverage for customer service team members as needed
Develop and maintain customer service procedures, tools, and best practices
Leadership & Team Development
Lead, coach, and support the customer service team
Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance
Promote a culture of accountability, communication, and customer focus
Cross-functional Support
Partner with Sales on promotional planning, inventory availability, and retailer requirements
Assist with pricing updates, seasonal programs, and promotional execution
Provide leadership reporting, scorecards, and performance updates
Qualifications & Skills
Bachelor's degree in Business Administration or related field
3-5+ years of customer service management in manufacturing, distribution, or CPG
Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred
Strong understanding of retailer compliance, portals, routing guides, and chargeback management
Excellent communication, leadership, and problem-solving skills
Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail
Interview Process
Round 1: Virtual or onsite with HR
Round 2: Virtual or onsite with senior leadership
Practice Support Manager
Lead manager job in Philadelphia, PA
JOB TITLE: Practice Support Manager
DEPARTMENT: Information Services
OFFICE: Philadelphia
OVERVIEW: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets.
Summary: The Practice Support Manager leads the Firm's Practice Support operations and services, drives adoption of legal technology, manages staff and vendors, establishes best practices, and aligns firm-wide initiatives to deliver efficient, high quality, and cost-effective solutions that improve legal outcomes and client service. The Practice Support Manager serves as a liaison between the IS department and attorneys, staff, administrative groups, ancillary businesses, clients, vendors, outside counsel, prior counsel, successor counsel, co-counsel, and opposing counsel for all legal technology issues.
Key Responsibilities and Duties:
Own day-to-day operations of Practice Support across offices/matters; set priorities, allocate resources, and balance workloads across Project Managers and supporting staff.
Serve as primary escalation point for Practice Support issues; coordinate cross-functionally with Information Services and Practice Groups.
Oversee all phases of the EDRM, including defensible preservation, collection coordination, processing, analytics, review workflows, productions, and post-production support.
Advise case teams on ESI strategy, cost optimization, analytics, early case assessment, and Generative AI review.
Drive adoption of firm-approved tools; develop playbooks, templates, and automation to increase efficiency.
Partner with Applications/Systems and Trial Support Technology leadership on platform roadmaps, upgrades, testing, and integrations.
Identify and pilot new technologies and features that improve accuracy, speed, and client value.
Manage relationships with approved vendors; oversee SOWs, pricing, SLAs, performance, and e-invoicing.
Evaluate proposals; recommend vendor selection and budgets; track spend against matter and departmental budgets; ensure cost transparency.
Design and deliver targeted training for attorneys, paralegals, and staff on platforms, workflows, and best practices.
Promote continuous improvement through lessons learned, peer-led sessions, and internal certifications.
Lead and mentor a team of Project Managers, including goal setting, performance management, and career development.
Foster a collaborative, high-performing culture focused on quality, accountability, and client service.
Collaborate via dotted-line relationships with Practice Support Applications/Systems and Trial Support Technology leaders to align people, processes, and technology.
Required Qualifications, Skills, and Experience Education and Experience
Bachelor's degree required; advanced degree (JD, MBA, MS in IS or related) preferred.
Minimum 7-10 years of law firm or legal service provider experience in eDiscovery/Practice Support, including at least 3 years in a supervisory or management role.
Demonstrated success managing complex, multi-matter portfolios and cross-functional teams in a fast-paced environment.
Technical Knowledge
Deep expertise across the EDRM and litigation lifecycle; defensibility and QC methodologies.
Expert user of leading review platforms (e.g., Relativity, Nuix Discover, Reveal/Brainspace) and operational knowledge of at least one processing tool (e.g., Nuix Workstation, Relativity Processing, eCapture).
Solid understanding of databases, data structures, analytics, indexing, custom queries, and reporting; familiarity with scripting and automation a plus.
Proficiency with Microsoft 365, Windows, and firm systems such as iManage.
Core Competencies
Strategic leadership, team development, and performance management.
Strong project/program management; ability to prioritize and deliver on-time, on-scope, on-budget.
Analytical problem-solving; creative, practical solutions under deadline pressure.
Excellent written and verbal communication; ability to translate complex technical concepts for diverse audiences.
High attention to detail; sound judgment; discretion with confidential information.
Customer-centric mindset; continuous improvement orientation.
Certifications and Professional Credentials
Relativity Certified Administrator (RCA) strongly preferred; willingness to obtain if not current.
ACEDS (Certified eDiscovery Specialist) preferred.
PMP, PMI-ACP, or comparable project management certification a plus.
Other platform-specific certifications (e.g., Nuix, Reveal/Brainspace) are a plus.
Reporting Structure and Team Management
Reports to the Practice Support & Innovation Director.
Directly manages Practice Support Project Managers.
Working Conditions and Additional Requirements:
Full-time; may require occasional after-hours or weekend work to meet court and client deadlines.
Occasional travel may be required for vendor meetings, training, or firm initiatives.
BENEFITS:
Comprehensive healthcare, dental, vision, and prescription plans.
Commuter, HSA and FSA spending accounts
Short-term and long-term disability and life insurance coverage
401k and Pension Plan
20 vacations days, 11 paid holidays
Employee Referral Bonus ($3,000.00)
ACCOMMODATION STATEMENT: If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at ************.
CALIFORNIA APPLICANTS: Please visit our Privacy Notice and to learn about our information practices in the application and employment context.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator
Senior Manager, Ad Tech Operations
Lead manager job in Philadelphia, PA
Company: Judge Consulting Group
About the Role
We're looking for a Senior Manager, Ad Tech Operations to take the lead in shaping the technical backbone of Judge Consulting Group's paid social and digital ecosystem. In this role, you'll own the operational excellence behind tagging, trafficking, integrations, and governance-making sure everything runs smoothly, securely, and at scale. You'll also be the go-to expert bridging Judge and our agency partners, driving innovation and compliance across every channel.
What You'll Do
Run the show: Oversee day-to-day ad tech operations for social platforms and internal digital channels.
Get technical: Manage tagging, trafficking, campaign setup, and QA to ensure flawless execution.
Automate & innovate: Partner with engineering teams to streamline workflows and boost efficiency.
Own the partnerships: Act as the key technical contact for agency partners on integrations, pixels/tags, and measurement frameworks.
Stay compliant: Define and enforce tagging standards, campaign structures, and governance to meet privacy and regulatory requirements.
Think big: Identify opportunities to optimize workflows, evolve our ad tech stack, and improve speed-to-market.
What We're Looking For
6+ years in ad tech, digital media operations, or social platform management.
Deep knowledge of tracking, pixels, identity resolution, and measurement technologies.
Experience working with large agencies and managing complex integrations.
Ability to translate technical concepts into clear, actionable insights for marketing and leadership teams.
Why Judge Consulting Group?
At Judge, we're not just about technology-we're about people. We thrive on collaboration, innovation, and delivering solutions that make an impact. If you're passionate about ad tech and ready to lead in a fast-paced, forward-thinking environment, we want to hear from you.
Operations General Manager
Lead manager job in Glassboro, NJ
We are seeking a proven, hands-on leader to oversee all aspects of plant operations and drive strategic initiatives that support long-term organizational success. This role requires a seasoned manufacturing professional with strong business acumen, exceptional leadership abilities, and a commitment to operational excellence. Candidates must be able to work onsite five days a week. Local applicants only.
Key Responsibilities:
Provide strong leadership to develop, mentor, and guide team members while promoting a high-performance culture.
Develop and execute operational strategies that maximize profitability and align with the company's business plan.
Oversee vendor management and logistics to ensure efficient and cost-effective operations.
Strategically plan operational capacity to ensure the facility has the necessary volume, resources, and capabilities to meet performance goals.
Ensure full compliance with all company policies, industry standards, and regulatory requirements.
Manage and continuously optimize the plant's organizational structure to support business objectives and operational efficiency.
Apply deep expertise in manufacturing operations, organizational development, leadership, and financial management.
Collaborate closely with senior leadership to enhance plant performance and drive continuous improvement initiatives.
Prepare, monitor, and present key performance indicators (KPIs) to direct reports and leadership teams.
Contribute to strategic planning and provide business leadership support at the organizational level.
Develop, implement, and manage strategic business plans related to financial budgets, operational metrics, and customer satisfaction.
Qualifications:
Minimum of 15 years of experience in manufacturing, with progressive leadership responsibility.
Bachelor's degree required
Demonstrated success in plant operations, strategic planning, and organizational leadership.
Strong vendor management, logistics, and supply chain experience.
Proven ability to lead teams, manage budgets, and drive operational improvements.
Excellent communication, decision-making, and problem-solving skills.
Ability to work onsite Monday through Friday; local candidates only.
Operations Manager
Lead manager job in Gloucester City, NJ
Reports to: President
Employment Type: Full-time, On-site
About the Company
We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications.
Position Overview
The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction.
This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor.
Key Responsibilities
Production & Daily Operations
Identify what is required for staff to carry out their duties.
Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion.
Coordinate between the office and warehouse to keep orders moving efficiently.
Derive and analyze reports regarding operations and pass to management when requested.
Evaluate the company's present operational policies and procedures and suggest ways of improving.
Supply Chain & Inventory
Manage raw material and packaging inventory to avoid shortages or excess stock.
Work with suppliers to ensure timely and cost-effective purchasing.
Track inventory usage and maintain accurate records.
Assist in managing shipping and receiving operations.
Compliance & Safety
Maintain a clean, safe, and organized work environment.
Oversee SDS management and staff safety training.
Ensure building compliance.
Administrative & Financial Support
Assist with cost tracking, job costing, and production efficiency reporting.
Help develop and monitor operational budgets.
Provide input on pricing, scheduling, and contract work planning.
Assist in managing office clerical personnel.
Leadership & Team Development
Work alongside staff when needed to meet deadlines or resolve issues.
Assist supervising production, warehouse and office staff; provide daily direction and feedback.
Build a culture of accountability, teamwork, and continuous improvement.
Qualifications
3-7 years of experience in manufacturing operations.
Strong understanding of production processes, safety practices, and inventory management.
Comfortable being hands-on as a leader and directly involved in day-to-day operations.
Ability to coordinate across multiple departments and balance competing priorities.
Solid communication, organization, and problem-solving skills.
Line Manager
Lead manager job in Horsham, PA
Avo Photonics (********************* is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications.
We seek a diligent, dedicated and meticulous leader who will help to further our success and reputation in the industry through world-class customer service. The successful candidate must be able to lead a team, keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership of projects.
Responsibilities:
Shift management of 10-20 Production Technicians and Assembly/Test Operators
Understand area production goals and how they link to meet customer delivery requirements; execute build plans to meet shipment schedules
Continually evaluate and identify staffing needs and excesses to meet goals while minimizing cost; assign the appropriate level of staff for each process step
Evaluate all staff for development potential and performance management
Ensure accurate execution of process steps per authorized work instructions by properly trained personnel; ensure all staff maintain process proficiency with documented training records
Ensure inventory accuracy by timely and accurate recording of materials consumed, scrapped, or quarantined
Manage yield loss scrap promptly so that corrective actions can be implemented quickly
Ensure that equipment and quality issues are resolved timely, whether through production, engineering, or customer resources
Ensure proper housekeeping throughout the department including all work surfaces, equipment, racks and the floor.
Requirements:
4 years of operations experience in a leadership role
B.S. in Operations Management or a technical discipline is preferred
Experience with standard spreadsheet applications is required; experience with ERP systems is preferred
Proven ability to communicate effectively across multiple departments with all levels
Possess a sense of urgency to resolve problems
Demonstrated experience in training or developing personnel in an operations environment
Outstanding verbal and written communication skills
Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package. Qualified candidates are encouraged to apply.
Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.
Commercial Insurance Department Manager
Lead manager job in Mercerville, NJ
Property and Casualty Insurance Industry
Mercer County, NJ
The Department Manager oversees the guidance, growth, and management of the Commercial Insurance Team focused on the sales and servicing of both new and existing client policies. This role entails offering technical expertise to facilitate the inside service for clients, both new and current, by managing sales, account development, and troubleshooting in line with the agency's goals and procedures. The aim is to bolster client retention and explore new prospect opportunities to enhance and expand the Unit.
Responsibilities encompass a wide range of tasks, including but not limited to: managing service staff, mentoring, and fostering their development. The Manager will handle employee management by setting priorities, creating work plans and schedules, addressing departmental issues, monitoring attendance, and approving expense reports. The management of staff includes tasks like interviewing, hiring, training, supporting career advancement, conducting performance evaluations, implementing performance improvement plans, and managing terminations. Additionally, the Manager will supervise all unit staff in relation to selling, processing, and servicing the insurance needs of clients.
It is essential to create a workplace that attracts and retains highly skilled employees while ensuring the Department operates efficiently to meet or surpass sales, retention, and service objectives. The Manager will also outline educational and career development pathways for all Commercial Lines personnel. Hands-on assistance, training, and mentorship will be provided to team members to support their professional growth and success. Goals for both individuals and the department will be established, monitored, and assessed regularly through performance reviews and monthly progress reports. Encouraging teamwork and a culture focused on sales within the department is key. Account rounding and cross-selling or referral opportunities should be actively promoted. The Manager will collaborate with Account Managers to review account retention, guaranteeing compliance with retention goals and achieving agency targets for retained business through proactive initiatives.
Monthly meetings will be held to discuss market conditions, competitor insights, product updates, and client servicing. Additionally, renewal meetings with all Commercial Account Managers and production staff will be conducted to ensure that renewals are addressed promptly.
Candidates must possess valid Property/Casualty/Life/Health Lines Licenses, where applicable, with a preference for a Bachelor's Degree. A minimum of 7 to 10 years of experience in Commercial account management or processing, particularly in an agency or risk management setting, is necessary, alongside 3 to 5 years of preferred supervisory experience. Industry designations such as ARM, CIC, or CPCU are advantageous, or the candidate should seek further knowledge through relevant courses with the intention of obtaining such certifications. A comprehensive understanding of agency management systems, workflow procedures, underwriting, and sales and service processes is essential, along with a high standard of professionalism, ethical conduct, and visionary leadership qualities.
People Operations Manager
Lead manager job in Bethel, PA
At Rushtown Poultry, our people are at the heart of everything we do. We're building a workplace where individuals are valued, supported, and empowered to grow-personally and professionally. As we continue to lead with integrity in sustainability, animal welfare, and innovation, we're looking for team members who share our commitment to meaningful work and community. Together, we're shaping a company culture that reflects care, collaboration, and a shared pride in the quality we deliver every day.
We seek a People Operations Manager to hire, train, and keep the right people so every department runs smoother and more profitably.
This role isn't about HR paperwork, it's about finding great people, helping them grow, and keeping them here.
What You'll Do
Recruit & Build Relationships: Create a steady flow of quality candidates by building connections with schools, job centers, and the community. Keep our job postings sharp and visible.
Onboard the Right Way: Make sure every new hire starts strong with clear expectations, good training, and the right manager support.
Develop Leaders: Hold consistent one-on-ones with supervisors and managers to uncover challenges, set goals, and grow leadership skills.
Connect with Employees: Be out among the people. Check in regularly, listen, recognize wins, and bring real feedback to leadership.
Monitor Performance & Attendance: Review simple weekly data to spot trends early and address problems before they grow.
Support Leadership: Keep files current, align with ownership weekly, and help translate company goals into people strategies that work.
Culture & Engagement
Lead efforts that build connection, communication, and pride across the company, including quarterly “State of the Union” meetings, team events, and company-wide recognition.
What Success Looks Like
Strong recruiting pipeline and lower turnover.
Employees who feel valued, informed, and part of something meaningful.
Managers who communicate clearly and develop their teams.
A workplace people are proud to be part of.
Who You Are
Our ideal candidate is someone who naturally builds rapport, earns trust and brings people together-approachable, steady, and grounded. You communicate clearly, follow through on commitments, and bring experience in recruiting and training, or leadership development. You know how to balance empathy with accountability, supporting people while still driving results. And most importantly, you're excited to help a growing, family-run company evolve into one of the best places to work in the industry.
Travel
This role is based in Bethel with regular travel to Danville and farm sites in the surrounding area.
Compensation: Competitive pay, PTO, health insurance, and 401(k) match.
Reports to: COO & leadership team
Independent Operator - Store Manager
Lead manager job in Norristown, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Global Investments Operations- Securities Lending
Lead manager job in Wilmington, DE
Immediate need for a talented Global Investments Operations- Securities Lending. This is a 06+months contract opportunity with long-term potential and is located in Wilmington, DE(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94591
Pay Range: $30 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Manage and ensure timely loan and return settlement in all markets and resolve related issues daily.
Ensure appropriate collateral is agreed and transacted with counterparties daily.
Calculate margin requirements to ensure compliance with internal and client guidelines, and provide reporting to auditors, management and clients.
Ensure sufficiency management is reviewed with appropriate actions taken to mitigate securities lending risks to client investment portfolios.
Follow established procedures and perform appropriate controls (including cash, security and collateral reconciliations), while exercising good judgment in managing risk and following escalation procedures.
Coordinate and manage internal and external service provider relationships - ensure successful delivery of contracted services, proactively address and problem solve, build and adapt service level standards and agreements to meet the evolving needs of the business.
Build and maintain close relationships and partnerships with Securities Lending and other client colleagues (trading desk, product managers, technology teams, etc.), as well as with external service providers, custodians and counterparties.
Develop expertise in local market practices through experience, training, classes and outside research, to ensure best of class service.
Support the continued evolution of the Securities Lending technology platform and global process model.
Participate in projects as they relate to broader business product and system development, as well as process re-design and improvement.
Seek to influence the change of the marketplace through participation in industry associations and vendor initiatives.
Key Requirements and Technology Experience:
Key Skills; Strong Securities Lending Operations Experience
Financial Markets & Risk/Regulatory Knowledge
Advanced Analytical - Aladdin, SQL/Python
Understanding of financial markets and related instruments
Working knowledge and understanding of securities lending
Solid regulatory background and strong risk awareness, proceeds of APAC markets regime knowledge is a plus.
Excellent attention to detail, problem solving/analytical abilities, research skills and able used to a high tempo working style.
SQL/ Python Programming knowledge would be an advantage to help transform manual touch points and create efficiencies in the various workflows.
Adaptable communication skills
PC proficient with experience in Excel in particular
Experience with Aladdin applications and workflows such as Dashboard, Trade Entry, Security Master and CAM would be desirable .
Bachelors degree in related field preferred but not required .
Our client is a leading Investments Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
GM | Popular Restaurant Group, Gastropub | $80-90k | Wilmington, DE
Lead manager job in Wilmington, DE
General Manager
Wilmington, DE
Upscale Casual, Gastropub
Salary of $80-90k with Strong Bonus Potential
We're on the hunt for a seasoned General Manager to lead our concept in Wilmington, DE! If you're passionate about delivering exceptional guest experiences and have a knack for driving sales growth, we want to hear from you!
As the General Manager in Wilmington, DE, you'll oversee daily operations, lead a team of hospitality pros, and ensure our guests have an unforgettable experience. Ideal candidates will have at least 4 years of GM experience, preferably in a similar Gastropub or upscale casual concept, but we're open to talented leaders from other restaurants looking to make their mark.
Responsibilities include:
Leading a team to deliver exceptional service and drive sales
Managing inventory, labor, and costs to optimize profitability
Creating a positive and inclusive team culture
Ensuring exceptional guest experiences every time
What we offer:
Competitive salary and benefits package
Endless bonus potential for top performers
Opportunities for growth and development
Dynamic team environment with a passion for great food and hospitality
If you're a hospitality pro looking for a new challenge, we want to hear from you! Send your resume to ************************* to apply for the Gastropub General Manager - Wilmington, DE role.
Join our team and help us make waves in Wilmington, DE!
Steel Detailing Manager
Lead manager job in Ivyland, PA
🏗️ Structural Detailing Manager
📍 Philadelphia,
PA
| 💰
$90,000-$120,000 + Benefits
| 🕒
Full-Time, On-Site
About the Role
You'll oversee drawings, models, and CNC files for major structural and misc. steel projects - ensuring accuracy, manufacturability, and on-time delivery.
Key Responsibilities
Lead and mentor detailing staff
Review drawings/specs for accuracy
Coordinate with engineering & production
Manage workloads, revisions, and RFIs
Ensure AISC compliance and quality control
Requirements
✅ 5+ years in structural steel or detailing
✅ AutoCAD or DraftSight (SolidWorks a plus)
✅ Strong fabrication and blueprint knowledge
✅ Leadership & communication skills
Benefits
$90K-$120K + Medical, Dental, Vision, 401(k)
Paid holidays & vacation
Tight-knit, growth-focused team
Assistant Store Manager
Lead manager job in King of Prussia, PA
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Supporting Store Operations and Sales:
Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
Help develop and implement strategies to drive store sales and increase profitability.
Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
Team Leadership and Development:
Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Support the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Support client loyalty programs and services to ensure client loyalty and engagement.
Store Standards and Compliance:
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
Assist in managing inventory levels to ensure product availability.
Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
Proven successful experience as a retail assistant manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
The annual base salary range for this position is $67,600.00 - $78,660.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
While at Sephora, you'll enjoy…
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
This
, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Traffic Control Operations Manager
Lead manager job in Philadelphia, PA
Traffic Control Operations Manager - $115k-$135k/annually DOE!
20% annual bonus!
is a direct hire opportunity!
Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire!
Responsibilities:
The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance.
Safety Leadership:
Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates.
Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public.
Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions.
Collaborate with safety managers and branch teams to drive a safety-first culture.
Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction.
Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs.
Develop systems to measure and improve customer service, ensuring a culture of continuous improvement.
Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships.
Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency.
Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA).
Utilize KPIs to track performance and foster a culture of accountability.
Achieve EBITA goals by managing assets, reducing costs, and optimizing operations.
Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches.
Set a high standard of ethics and integrity, leading by example and promoting company values.
Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance.
Location: Philadelphia, PA or Columbus, OH
50-60% travel required
Schedule/Shift Details: First Shift
Qualifications:
Proven experience in managing multi-site operations, driving safety compliance, and improving profitability.
Strong leadership skills with the ability to create a positive, team-driven work environment.
Ability to travel frequently to branch locations and provide hands-on leadership and oversight.
Benefits:
Medical
Dental
Vision
PTO
General Manager - Food Service
Lead manager job in Ardmore, PA
As a General Manager (Food Service) you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.
Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capableoperations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.
Job Responsibilities
Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
In order to be prepared for this leadership role, qualified candidates will possess:
Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
Food Service Management experience required
Healthcare experience preferred
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
Meaningful experience in service industry, contract services, or hospitality environment.
Proven ability leading through other managers.
Experience in creating and managing a department budget, financial controls and analysis.
Experience crafting product sales strategies and implementing operational programs and initiatives.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Senior Customer Operations Manager
Lead manager job in Philadelphia, PA
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
The salary range for this position is $65,000.00 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplySenior Customer Operations Manager
Lead manager job in Philadelphia, PA
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
The salary range for this position is $65,000.00 annually
What You'll Do:
* Oversee Customer Operations Managers and other customer operations employees
* Manage daily customer operations, fleet availability, and revenue generation for the assigned function
* Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolve customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
* Conduct performance evaluations that are timely and constructive, where applicable
* Participate in the recruiting process, as required
* Provide management with various updates and indicators as requested
* Remain current on all administrative duties according to company policy
What We're Looking For:
* 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
* High School Diploma required, Bachelor's Degree preferred
* Moderate proficiency in Microsoft Office Suite
* Ability to collaborate with internal and external stakeholders across multiple functions and locations
* Ability to influence
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Results driven, ability to make decisions and help solve problems
* Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
* Ability to drive process and organizational change.
* Ability to motivate teams and keep a positive attitude in a fast-paced environment.
* Ability to work under minimal supervision with a goal-oriented mindset.
* Ability to see the big picture and leverage critical thinking and decision-making skills.
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability.
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Independent Operator - Store Manager
Lead manager job in Bensalem, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Assistant Store Manager
Lead manager job in Philadelphia, PA
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Supporting Store Operations and Sales:
Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
Help develop and implement strategies to drive store sales and increase profitability.
Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
Team Leadership and Development:
Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Support the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Support client loyalty programs and services to ensure client loyalty and engagement.
Store Standards and Compliance:
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
Assist in managing inventory levels to ensure product availability.
Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
Proven successful experience as a retail assistant manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
The annual base salary range for this position is $64,400.00 - $74,908.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
While at Sephora, you'll enjoy…
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
This
, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Customer Operations Manager
Lead manager job in Philadelphia, PA
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000.00 annually
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-Apply