Restaurant General Manager
Lead manager job in Clover, SC
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Security Area Manager
Lead manager job in Gastonia, NC
The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.
The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
Ensure department is functioning within all local, state and federal laws.
Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies.
Communicates using two-way radio and telephones.
Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
Attends and represents the department or its officers at court hearings.
Maintains contact with supervisory staff to coordinate department activities.
Ensures availability by radio or phone for consultation on major incidents and / or emergencies.
Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy.
Operates a company vehicle in accordance with departmental policy and procedure.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
Oversees scheduling, interviewing, hiring, and recruiting of all department personnel.
Organizes, designs, updates and delivers all departmental trainings.
Keep up to date and accurate records of trainings for all departmental personnel.
Assist in preparing annual budget and monitors compliance.
Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval.
Research, organize and execute departmental purchases as approved by the Manager of Security.
Research, write and revise the Department Manual of Policies and Procedures.
Recommend, assist, and lead in employee discipline procedures.
Coordinate, approve and maintain daily paperwork and packets.
Review and approve reports prepared by subordinate officers.
Conduct periodic performance evaluations on appointed personnel.
Leverage all available tools and technology to their fullest potential in support of loss prevention efforts.
Develop and manage an internal auditing team.
Monitors emerging trends in risk assessment and loss prevention.
Implements innovative strategies to safeguard assets and operations and anticipates future challenges.
Qualifications:
Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management.
1 - 4 Years related experience Law Enforcement.
At least 21 years of age.
Possess a valid driver's license.
Possess or have the ability to obtain NC and SC armed Security Officer certification.
Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
Must possess a working knowledge of Criminal Law.
Required to read, comprehend and speak English language.
Ability to work nights, weekends, and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.
Auto-ApplyAssistant Unit Manager
Lead manager job in Gastonia, NC
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
Review financial reports and take appropriate actions to optimize performance.
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
2+ years of restaurant/retail management experience.
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
Ensure all employees receive proper training and resources.
Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant.
Lead efforts in individual and team recognition, collaboration and motivation.
Identify and recruit exceptional talent, supporting the RGM in the hiring process.
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay
Bonus Eligible
Paid Time Off
Free meal each shift
Medical benefits
401k retirement plan with 4% match
Career advancement and professional development
Tuition reimbursement and scholarship opportunities
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
Plant Manager
Lead manager job in Gastonia, NC
Performance Staffing Solutions is seeking an experienced Plant Manager to lead operations for a manufacturing facility rooted in safety, quality, and continuous improvement.
As Charlotte's Best Staffing Agency, we proudly support companies that prioritize innovation, culture, and operational excellence - and we're looking for a leader who can do the same.
This role is built for a strategic, people-focused operations leader who thrives on building high-performing teams, elevating plant performance, optimizing supply chain processes, and ensuring a safe, efficient, customer-driven environment.
Position Summary:
The Plant Manager is responsible for overseeing all manufacturing and supply chain operations within the facility. This includes driving organizational performance, leading and developing teams, ensuring production efficiency, maintaining safety standards, and supporting long-term operational strategy. The role requires a hands-on, adaptable leader who understands modern manufacturing, embraces data-driven decision making, and can collaborate seamlessly across departments and locations.
Essential Duties and Responsibilities:
• Lead and manage all plant manufacturing and supply chain operations
• Maintain strong team performance, high morale, and a culture aligned with organizational values
• Recruit, develop, and supervise plant personnel
• Ensure safe, high-quality, and efficient day-to-day operations
• Advance operational practices, technology utilization, and supply-chain processes
• Oversee inventory management and working capital performance to support financial planning
• Recommend plant investments and manage approved projects
• Build collaborative relationships with internal supply chain and operational teams across multiple locations
• Represent the company in local forums, associations, stakeholder meetings, and customer interactions
Key Competencies:
• Adaptability and openness to feedback
• Clear, confident communication in both written and verbal formats
• Strong interpersonal skills with the ability to resolve conflicts and build positive relationships
• Commitment to customer service and responsiveness
• Dependability, accountability, and ability to work independently
• Inspiring leadership with a passion for developing people
• Strong problem-solving skills and analytical thinking
• Ability to apply mathematical concepts in practical operational scenarios
• Strong reasoning and decision-making skills when working with technical instructions and variable situations
Qualifications:
• Master's degree preferred in Process Engineering, Mechanical Engineering, or similar field; equivalent experience considered
•
Minimum 10 years of manufacturing experience with direct plant operations leadership (chemical process manufacturing preferred)
• Experience with modern automation and data-driven operational management
• Proficiency in English; additional languages are a plus
• Strong ability to read and interpret technical, professional, and regulatory documents
• Proficient in ERP systems and Microsoft Office
Supervisory Responsibilities:
• Full oversight of the plant operations organization
Work Environment:
This role is primarily on-site at the manufacturing plant, supervising daily operations, collaborating with both administrative and commercial teams, and maintaining visibility across the facility.
Occasional travel may be required.
ITSM Process Manager
Lead manager job in Charlotte, NC
Required skills:
W2 (no C2C, Third Party Vendors or Sponsorship)
Local to Charlotte, NC -and must be willing to sit on-site 3x week
IT Process Improvement
ITIL- ITSM Model
Experience working with outside vendors
IT Change Management
Disaster Recovery
IT Asset Management
Strong communication
Worked at a small to mid size company (Not large enterprise companies) but rather wore multiple hats
Plant Manager
Lead manager job in Charlotte, NC
The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture.
Responsibilities:
Oversee daily plant operations to ensure safe, efficient, and high-quality production.
Manage production schedules, KPIs, and team performance to meet customer demand.
Lead and develop supervisors and staff, fostering a culture of safety and accountability.
Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards.
Drive continuous improvement, cost control, and process efficiency.
Coordinate with maintenance to minimize downtime and maintain facility standards.
Qualifications:
7+ years in poultry or food manufacturing, including 3+ years in plant leadership.
Strong knowledge of poultry processing and regulatory requirements.
Proven success managing large teams and production performance.
Excellent leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office (Excel required).
HACCP certification; SQF/BRC or similar food safety credentials preferred.
Bilingual skills a plus.
Restaurant General Manager
Lead manager job in Charlotte, NC
As the team at Zaxbys expands, we're saving a seat for you!
To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxbys is an indescribably great place to work!
General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.
Why work at Zax?
COMPETITIVE PAY
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
FREE Meals
Paid Time Off
Paid Holidays
Employee Referral Program
Opportunities to Advance
Benefits
Medical Insurance
HSA Option Available
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
401(k) With Employer Match
100% match of first 3% contribution + 50% match of next 2% contribution
Additional eligibility requirements
Duties and Responsibilities
Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Other responsibilities
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly
Job Qualifications
The following requirements must be met in order to qualify for this position.
Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Quality Processes and Methods Manager
Lead manager job in Charlotte, NC
Lane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility, tunneling, and water resources to address sustainable development and climate change adaptation challenges.
Responsibilities
Develops and deploys Lane's Quality Control Model, ensuring consistency across projects and alignment with corporate standards.
Collaborates with project teams to align execution methods, documentation, and inspection practices with Lane's corporate QMS procedures.
Develops and maintains standard Inspection and Test Plans (ITPs), checklists, and process workflows for common construction activities.
Leads the digitalization of quality workflows, including NCR tracking, inspection reporting, and performance dashboards.
Coordinates with IT and QHSE Systems teams to enhance data integration and reporting capabilities within digital platforms.
Conducts periodic reviews and process audits to evaluate QMS implementation effectiveness and identifies improvement opportunities.
Develops and delivers training and guidance materials to project teams on quality processes, documentation standards, and tools.
Serves as a key liaison between project quality personnel and corporate leadership, facilitating knowledge sharing and best practice dissemination.
Supervises Quality Engineers responsible for QMS deployment, system support, and process improvement initiatives.
Supports proposal and preconstruction efforts by advising on project-specific quality control approaches and resource needs.
Supports continuous improvement through root cause analysis and the standardization of corrective and preventive actions.
Maintains libraries of standardized forms, workflows, and training materials to ensure efficient access and consistent use across projects.
Travels as needed to project sites.
Performs other duties as assigned.
Requirements
Bachelor's Degree
8 years of progressive experience in construction quality management, process improvement, or QMS implementation.
Experience leading or implementing digital quality management tools.
Requirements
Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Lane is an Equal Opportunity Employer.
HVAC Service Manager
Lead manager job in Charlotte, NC
The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC.
We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.
Key Responsibilities
• Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines
• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements
• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion
• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities
• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns
• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites
Qualifications
• Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance
• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows
• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives
• Proficiency in service and construction project management software and tools
• Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred
Benefits
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance (free plan for one individual employee)
• Life insurance: $20,000 benefit after 6 months
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance
Schedule
• 10 hour shift
Supplemental Pay Types
• Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency
Commercial Construction Services Manager
Lead manager job in Matthews, NC
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
General Manager, Charlotte
Lead manager job in Charlotte, NC
Craftwork is redefining the home painting industry with a premium, tech-enabled model built for customers and the crews who serve them. After building Charlotte into our flagship market over the last two years, we're hiring our first General Manager to take full ownership of Charlotte's growth, operations, and profitability, while helping to build the blueprint for future markets.
As General Manager, you'll own the entire market P&L and lead all local functions including sales, marketing, operations, and customer success with full support from Craftwork HQ, but with the autonomy of an entrepreneur. This is a rare opportunity to build and run a high-growth service business end-to-end, backed by strong systems, technology, and an elite team.
COMPENSATION & BENEFITS
• $100-$120k base salary + performance bonus + equity
• Full-time role with health benefits and weekly pay
• Training and professional development opportunities
• Long-term upside as we scale into new markets
RESPONSIBILITIES AND DUTIES
Financial Performance
Manage the financial health of the market from day one including pricing, crew utilization, project performance, and profitability.
Use data to make decisions that keep the market healthy and growing.
Sales & Marketing
Lead the development and execution of local partnerships, sales and marketing campaigns, and referral programs that drive revenue growth.
Nurture sales leads, call customers, and conduct in-person estimating activities, as needed.
Operations
Track and manage critical performance metrics across all projects, while ensuring that each painting project is executed to Craftwork's quality standards.
Solve on-the-ground problems in real time with crews and customers, rolling up your sleeves where ever needed, while establishing repeatable systems that help us to scale.
Customer Success
Lead every customer interaction with empathy, and regularly capture feedback that turns into weekly action.
Actively encourage satisfied customers to become our loudest advocates.
Team Leadership
Build a high-performance team with clear standards and accountability, including the recruitment, hiring, training, and management of front-line painters and project leads.
Create a culture of momentum, ownership, and care for the craft.
QUALIFICATIONS
Leadership & Execution
4+ years in high-accountability operational or general management roles.
Proven ability to hire, train, and lead high-performing teams.
You have an ownership mentality, are comfortable making decisions with imperfect information and rolling up your sleeves.
Operational Excellence
Experience running or scaling a business, service line, territory, or field operation.
Skilled in using data, judgement, and operational cadence to drive financial results.
Track record of solving operational problems under pressure.
Customer & Team Focus
Strong communicator across all levels including customers, field crews, and executives.
Deep care for quality, people, and delivering an exceptional customer experience.
Spanish proficiency is a significant plus.
CRAFTWORK OPERATING CULTURE
Alignment with our operating culture and behaviors is essential to being successful in this role.
Create Unforgettable Experiences: we set a new standard in every interaction, because great service isn't enough. We craft moments of delight that turn customers into ambassadors.
Sweat the Small Stuff: we believe every detail matters in everything we do, because precision creates extraordinary results. Every stroke, every pixel, every moment matters.
Build Together: we rely on each other to achieve success as one team, because we can't do it alone. We share the pain, the joy, and the ideas that push us forward.
Hustle With Purpose: we move with speed and intention, because effort without focus wastes potential. We act quickly and decisively.
Assistant Store Manager - Rural King
Lead manager job in Converse, SC
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
General Manager
Lead manager job in Charlotte, NC
Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business-including production, sales support, installation scheduling, purchasing, customer service, and team leadership.
This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements.
Position Overview
The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects.
Key Responsibilities
Operational Leadership
Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service.
Develop and implement operational processes to improve efficiency, quality, and on-time delivery.
Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets.
Team Management
Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams.
Build a culture of accountability, communication, and continuous improvement.
Manage staffing levels, performance reviews, training, and hiring needs.
Financial & Business Management
Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation.
Identify cost-saving opportunities and optimize purchasing, inventory, and workflow.
Evaluate financial reports, KPIs, and production data to make informed decisions.
Customer & Project Oversight
Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle.
Oversee scheduling and coordination of field installations and service work.
Resolve customer issues quickly and professionally.
Quality & Safety
Ensure products meet quality standards, design specifications, and company expectations.
Enforce safety protocols, maintain compliance, and ensure a clean and organized facility.
Qualifications
5+ years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field.
Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow.
Proven experience managing operations, production teams, and end-to-end project execution.
Solid financial acumen-comfortable with budgets, job costing, forecasting, and operational KPIs.
Excellent communication, leadership, and problem-solving skills.
Ability to thrive in a hands-on, fast-paced small-business environment.
Computer proficiency (ERP/MRP systems, scheduling tools, MS Office).
What This Opportunity Offers
Leadership of a well-established ~$3M business with room for growth
Direct influence on operational improvements and business expansion
A stable, team-oriented work environment
Competitive compensation and benefits (customize as needed)
How to Apply
If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we'd love to connect with you. Apply today or reach out for more information!
General Manager of E-Commerce
Lead manager job in Spartanburg, SC
The General Manager of E-Commerce is a strategic and operational leader responsible for driving the growth, profitability, and performance of Merit Distribution Group's digital commerce business. This role oversees all online sales channels, ensures operational excellence across digital platforms, and leads cross-functional initiatives that enhance customer experience, brand presence, and revenue generation.
Key Responsibilities
Strategic Leadership
Develop and execute a comprehensive e-commerce strategy aligned with company objectives.
Own and manage the e-commerce P&L, including forecasting, budgeting, and performance evaluation.
Monitor market trends, emerging technologies, and competitive opportunities to fuel digital expansion.
E-Commerce Operations
Lead day-to-day operations including product listings, pricing, promotions, merchandising, and inventory coordination.
Ensure website accuracy, functionality, and consistent brand representation.
Oversee product catalog setup and optimization across company websites and online marketplaces.
Partner with IT to troubleshoot issues and support platform enhancements.
Digital Marketing Alignment
Collaborate with Marketing on traffic-driving initiatives including SEO, SEM, email, retargeting, and social campaigns.
Maintain cohesive brand tone, messaging, and visual identity across all digital channels.
Support online promotional planning and execution.
Customer Experience
Monitor customer behavior, feedback, and conversion data to elevate the online user experience.
Implement best practices in navigation, product presentation, and checkout optimization.
Partner with Customer Service to resolve escalations and strengthen customer satisfaction.
Data & Performance Analytics
Track and analyze KPIs such as traffic, conversion, AOV, and acquisition performance.
Provide ongoing reporting and insights to executive leadership.
Conduct A/B testing and apply data-driven insights to optimize site performance.
Leadership & Collaboration
Lead, mentor, and develop the e-commerce team to achieve high performance.
Build strong cross-functional partnerships with Operations, Marketing, IT, Product, Supply Chain, and Customer Service.
Align supply chain activity with online demand to ensure product availability and fulfillment accuracy.
Education & Experience
Bachelor's degree in Business, Marketing, E-Commerce, or related field required;
Master's preferred.7-10+ years of e-commerce management experience in distribution, consumer goods, or retail.
Proven experience owning an e-commerce P&L and delivering revenue growth.
Familiarity with platforms such as Shopify, Magento, BigCommerce, or similar systems.
Skills & Competencies
Deep knowledge of e-commerce operations, UX/UI principles, digital marketing, and online merchandising.
Proficiency in analytics tools (Google Analytics, Power BI, Tableau, etc.).Strong project management abilities with capacity to manage multiple
Community
Spartanburg, SC offers a vibrant, welcoming community with a small-town feel and growing economic opportunity.
Residents enjoy: Affordable cost of living and a comfortable lifestyle.
Access to beautiful parks, trails, and year-round outdoor recreation.
A revitalized downtown with great restaurants, local shops, and cultural events.
Store Manager
Lead manager job in Charlotte, NC
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
Retail Store Manager
Lead manager job in Gastonia, NC
Julie's Boutqiue is actively looking for a Store Manager leader candidate. This candidate should have several years of specialty retail experience in a leadership role, as an Store Manager. At ivy & leo our Boutique Managers must have a strong emphasis on guest service, product and visual presentation, be an effective problem solver and possess an entrepreneurial spirit in order to be the Boutique Team Leader. The Manager will assist in building and retaining a high performing and diverse sales team. Through coaching the Manager must motivate their team to provide superior customer service and in turn maximize sales. The candidate, in partnership with the Boutique Manager, must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in their boutique.
Candidates must be able to work a flexible schedule according to the needs of the business, including weekends and holidays.
Job Requirements:
Leadership:
• Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of Julie's training programs, and continuous coaching on and off the sales floor
• Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met
• Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills
• Assists in acting as a liaison between all Boutique Managers, District Team Leader, Human Resources and Boutique Operations Director.
People/Talent:
• Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales
• Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools
• Evaluates and reacts to performance issues fairly and consistently in accordance with our expected practices
• Actively establishes open, candid and trusting professional relationships with their team members
• Maintains a high degree of personal integrity and inspires a team with the same values
Guest Experience:
• Creates and reinforces a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal guest following through clear and positive communication
• Prepares the team to balance our guest experience with necessary operational tasks
Visual Merchandising:
• Maintains a visually inspiring boutique that is compelling to guests by developing visual decision making skills and effective communication of our visual standards
• Utilizes, leads and delivers our visual brand standards to present our unique product mix offering
• Demonstrates a passion for fashion by understanding trends
Operations:
• Understands and enforces all company policies and procedures in a fair and consistent manner
• Assists with the scheduling of team members in order to deliver the expected level of guest service and maximize sales potential
• Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique
• Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory
Qualifications
• Minimum 2-3 years of experience managing a specialty retail store
• Demonstrates leadership and integrity with experience managing a staff of boutique team members
• Excellent verbal and written communication skills
• Strong merchandising and visual skills
• Excellent organization skills; able to plan and execute tasks efficiently
• Proactive and creative problem solving ability
• Flexible and adaptable
• Ability to multi-task and balance multiple priorities
• Proficient computer skills in Microsoft Word, Excel and Outlook
• Ability to work most Saturdays and occasional holidays
please contact through Linkedin
Employment Type
Full-time Position 40 hours
401K BENEFITS
HEALTH INSURANCE CO-PAY
Vacation Pay
Holiday Pay
Above regional competitive boutique pay $$$
We can't wait to have you join our family !
why wait ...apply today !
Sorry no store walk ins please - apply through Linkedin.
Store Manager | Charlotte, NC
Lead manager job in Charlotte, NC
The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.
The David Yurman Charlotte Store Manager will be accountable for the following key deliverables:
Responsibilities
Achieve and/or Exceed Sales Plan
Create and execute strategic initiatives to deliver the planned annual sales goals
Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service
Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum.
Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement.
Clientele/Service Management
Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client
Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals
Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations
Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions
Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals.
Operations
Deliver controllable expenses on and/or under expense budgets
Ensure all company policies and procedures are communicated appropriately and followed by all store associates
Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
Maintain proper care standards for the product to ensure quality saleable condition
Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws.
Embrace technology to enhance customer experience and create expectation with associates to utilize
Ensure all security procedures are communicated appropriately and followed by all store associates
Talent Training and Development
Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand
Develop and motivate staff through clear communication, goal setting and regular
coaching opportunities
Lead succession planning by training and developing store management team
Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action
Identify training needs and develop growth potential of each staff member
Qualifications
Searching for an entrepreneurial minded business operator
Positive leader with strong sales background
Ability to speak multiple languages
Well networked into the High Net Worth individual, and the local philanthropy scene
Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture
Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required
Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals
Ability to manage multiple tasks in a fast-paced environment
Proven ability to manage high volume and inventory with an emphasis on driving results
Strong community relations
Fine Jewelry and or Fine Watch experience preferred, but not required
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Estimated Salary Range: $100,000-$125,000
Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
Co-Manager II
Lead manager job in Charlotte, NC
The Co-Manager is responsible for selling floor leadership with the overall goal of customer satisfaction. They act as second in command, assisting the Store Manager in the overall running of an individual store. Reports To: Store Manager
Supervises: Assists Store Manager with key holders and all store associates
Essential Functions
People Development
* Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
* Training Completion: Ensure all associates complete training per company guidelines.
* Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
Customer Experience
* Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
* Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
* Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
* Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
* Payroll Management: Meet all payroll expectations.
* Loss Prevention: Control company assets by meeting all loss prevention measures.
* Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
* Decision Making: Use sound judgment when making decisions.
* Communication: Maintain excellent communication skills.
* Integrity & Respect: Act with integrity and respect.
* Adaptability: Adapt to changes required by the business.
* Multitasking: Ability to handle multiple tasks simultaneously.
* Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
* Minimum two years of managerial experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
* Proficiency in personal computer use and detailed report analysis.
* High school education or equivalent preferred.
* Ability to perform heavy lifting in excess of 30 pounds.
* Ability to stand for a minimum of eight hours during scheduled shifts.
Fair Banking Compliance - Compliance Business Oversight Manager
Lead manager job in Charlotte, NC
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Compliance
Job Description:
Why Work with Us?
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.
The Ideal Candidate
The ideal candidate will thrive in a fast-paced setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.
Beyond technical expertise, we're looking for someone with an entrepreneurial mindset-someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure.
Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.
The Fair Banking Compliance team is seeking an experienced compliance professional to assist with complaint oversight and governance activities related to high-risk complex complaints from all areas of the Bank. This includes examining complaint data for the identification of potential violations of fair lending, Unfair and Deceptive Acts and Practices ("UDAAP"), and consumer compliance laws, rules, or regulations. The ideal candidate will have a strong understanding of fair lending, UDAAP and ABC regulations (FHA, Reg. Z, V/FCRA, B/ECOA, E, SCRA, MLA, etc.), ability to assess regulatory risks associated with business line processes and can work independently in a team environment. This role will also assist with time sensitive Complaint Reporting and Analysis, Quality Assurance and Quality Control Reviews and evaluating procedures for adherence to Complaint Policy requirements.
The above details are specific to the role which is outlined in the general description below. Please review Desired Skills & Experience below as you consider this opportunity.
Our team currently operates under a hybrid work model, with employees expected to work in the office two days per week. Starting in November 2025, this expectation will increase to four days per week. Please note that, due to limited office space, the exact timing of this transition may vary depending on availability and individual circumstances.
Job Profile Summary:
The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.
Depth & Scope:
Works independently and is accountable for managing a specialized Compliance function or area
Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates
Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise
Provides guidance and support to analysts on matters related to portfolio and specialty
Typically a subject matter expert for a key functional Compliance area and business
Contact for business management, dealing with non-routine information
Manages/assists with regulatory reviews including inquiries, audits, and exams
Identifies and leads problem resolution for project/program complex requirements related issues at all levels
Education & Experience:
Undergraduate degree or equivalent work experience
7+ years of experience
Desired Skills & Experience:
Experience with Python Coding and Tableau
Knowledge of risk management environment, standards, and regulations
Advanced knowledge of a variety of products and services, systems and compliance advisory standards, procedures, laws, rules and regulations
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise judgement in making decisions
Ability to analyze, organize, and prioritize work while meeting multiple deadlines
Customer Accountabilities:
Proactively advises the business of new and changed Compliance regulatory and/or policy changes
Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
Contributes to the development and implementation of Compliance programs
Guides partner through the development, implementation, oversight and management of effective Compliance Programs
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
Represents Compliance on internal or external committees relating to designated business activities as required
Delivers relevant subject matter expertise and Compliance advice to business management
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
Shareholder Accountabilities:
Actively assists in developing Compliance Team procedures
Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework
Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
May provide review and content in the development of annual awareness training
Manages the risk assessment process for assigned businesses
Protects the interests of the organization, our customers and our communities - identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
#LI-AMCBCorporate
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Auto-ApplyDistrict Manager_ Charlotte, NC
Lead manager job in Charlotte, NC
Are you a driven leader with proven success leading and developing high-performing teams? Explore this exciting opportunity! RGIS US Corporation seeks a District Manager to build and lead the inventory team within a designated territory. Perfect for operational leaders with entrepreneurial drive, eager to be part of an organization with great opportunity for growth!
Core Values:
We are guided by core values that have helped us grow from a small regional operation to a global company serving many of the largest companies in the world. It is essential that these values are engrained in our employees, and that they are reflected in everything we do.
1. Integrity - We do the right thing! Safely honoring our commitments and taking accountability demonstrates our positive nature
2. Excellence - We challenge the status quo! Expecting more out of everything we do is part of our DNA
3. Respect - We treat others the way we want to be treated! Appreciating our fellow teammates and customers is at our foundation
4. Teamwork - We work together! Collaborating is key to our success because when we cooperate, we achieve more
5. Innovation - We think big! Creating new technologies and ideas to improve how we do business is our passion
Job Summary:
A District Manager plays a crucial role in overseeing and managing teams within a district. The District Manager is key in ensuring the accurate execution of the inventory process. The District Manager develops and motivates teams, while ensuring company policies, processes and values are adhered to. The District Manager demonstrates the company values in all that they do.
Reports to: Operations Manager
Department: U.S. Field Operations
Job Type: Full-Time; Exempt
Travel Requirements:
This is a Traveling role. This role is on the road (overnight travel) for 4 to 5 days a week . During these days the District Manager is traveling to and from the destination (typically via automobile) and works approximately 12-hour days for 3 consecutive days. No travel on weekends!
Supervision and Leadership:
Provide leadership and direction to the district team.
Set clear performance expectations, offer guidance, and monitor team performance.
Train, develop and retain team employees. Maintains a professional work environment conducive to attracting and retaining top talent.
Travel with the team throughout the week, supervise associates during hotel stays, ensure professional conduct of self and team while on business travel.
Operations Management:
Ensures the team operates efficiently and in compliance with company policies and procedures.
Monitor and analyze key performance metrics to meet or exceed goals.
Proactively plan for and ensure all people and resources are in place for team operations.
Collaborate with internal partners to hire and train new employees.
Attends inventory events, builds relationships with customers, provide guidance and direction to team, and ensure accuracy of inventory count.
Provide back-up support to Operations Manager.
Customer Experience:
Provide excellent customer service to ensure a positive customer experience.
Address customer inquiries and concerns, and resolve issues as needed.
Compliance and Safety:
Ensure compliance with laws and regulations, including labor laws and safety regulations.
Promote a culture of safety within the district locations.
Growth and Financial Management:
Have strong financial acumen, being cognizant of costs and operating within budget.
Communication:
Maintain effective communication with customers, employees, and internal partners.
Report on team's performance, challenges, and opportunities, and plan for continuous improvement.
Problem-Solving:
Identify and address operational issues or challenges within the team.
Implement solutions to improve overall performance.
Qualifications:
Associate's degree in business, retail management, or a related field (preferred), equivalent experience considered.
Proven success in a supervisory or other leadership role.
Relevant experience, working in a fast-paced, high-productivity role.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Strategic thinker with the ability to make data-driven decisions.
Physical Requirements:
Frequent walking, standing, kneeling, stooping, reaching, stretching and the use of ladders.
Frequent use of a data collection handheld device, with data entry and scanning.
Must be able to lift and carry up to 50 lbs.
·Must have the ability to work long shifts on a regular basis.
Ability to work in various customer locations with various work conditions.
This position requires frequent travel via automobile and air.
RGIS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance