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  • Customer Service Operations Manager

    Merola Tile Distributors of America

    Lead manager job in Manalapan, NJ

    Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment
    $83k-129k yearly est. 4d ago
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  • Manager, International Payroll Operations

    Genmab

    Lead manager job in Plainsboro, NJ

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role The Payroll Manager leads day-to-day international payroll operations across 11 different countries (AT, ES, DE, CH, IT, BE, PL, NZ, KR, FR, UK) and provides hands-on support for US payroll when needed. This role ensures accurate, compliant, and timely pay; drives process excellence and controls (incl. SOX); and partners closely with HR, other Finance teams, and external vendors. The manager will report to the Director, Global Payroll Operations. Responsibilities You will own international payroll operations Manage end-to-end payroll across multiple entities and countries, including checking gross-to-net calculations, payments, year-end activities, and employee inquiries Operate and govern third-party providers Maintain country calendars, FX considerations, and multi-currency funding Ensure compliance with local wage taxes, social security legislation, pensions schemes, and reporting requirements; and support with the annual filing activities where needed Support US payroll operations (as needed) Act as support for the processing of the US bi-weekly cycles, off-cycles and year-end activities Compliance, controls & audit Prepare reconciliations (payroll to GL, balance sheet accounts, P&L accounts) and support internal/external audits Uphold global data privacy (GDPR/CCPA) and secure handling of sensitive data Process improvement & systems Streamline workflows, templates, and file interfaces. Requirements Bachelor's degree in Finance, Tax Law, Fiscal Economics or related field; or equivalent experience 7+ years payroll experience with significant international scope (EMEA and/or APAC) and 3+ years US multistate exposure Strong knowledge of payroll compliance, taxes, benefits, and year-end payroll activities in multiple jurisdictions Preferably experience with Workday, SAP, ActivPayroll and ADP Workforce Now Experience running payroll through global vendors and payroll integrations Solid accounting acumen (journal entries, reconciliations) and control mindset (SOX is a plus) Advanced Excel; comfortable with large datasets and reconciliations Clear, professional communicator across diverse cultures and seniority levels Certifications are a plus: CPP, Global Payroll Management Certificate (GPM), or country-specific credentials. For US based candidates, the proposed salary band for this position is as follows: $98.000,00---$147.000,00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for: 401(k) Plan: 100% match on the first 6% of contributions Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance Voluntary Plans: Critical illness, accident, and hospital indemnity insurance Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
    $80k-128k yearly est. 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Lead manager job in Philadelphia, PA

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 4d ago
  • Practice Support Manager

    Duane Morris LLP 4.9company rating

    Lead manager job in Philadelphia, PA

    JOB TITLE: Practice Support Manager DEPARTMENT: Information Services OFFICE: Philadelphia OVERVIEW: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets. Summary: The Practice Support Manager leads the Firm's Practice Support operations and services, drives adoption of legal technology, manages staff and vendors, establishes best practices, and aligns firm-wide initiatives to deliver efficient, high quality, and cost-effective solutions that improve legal outcomes and client service. The Practice Support Manager serves as a liaison between the IS department and attorneys, staff, administrative groups, ancillary businesses, clients, vendors, outside counsel, prior counsel, successor counsel, co-counsel, and opposing counsel for all legal technology issues. Key Responsibilities and Duties: Own day-to-day operations of Practice Support across offices/matters; set priorities, allocate resources, and balance workloads across Project Managers and supporting staff. Serve as primary escalation point for Practice Support issues; coordinate cross-functionally with Information Services and Practice Groups. Oversee all phases of the EDRM, including defensible preservation, collection coordination, processing, analytics, review workflows, productions, and post-production support. Advise case teams on ESI strategy, cost optimization, analytics, early case assessment, and Generative AI review. Drive adoption of firm-approved tools; develop playbooks, templates, and automation to increase efficiency. Partner with Applications/Systems and Trial Support Technology leadership on platform roadmaps, upgrades, testing, and integrations. Identify and pilot new technologies and features that improve accuracy, speed, and client value. Manage relationships with approved vendors; oversee SOWs, pricing, SLAs, performance, and e-invoicing. Evaluate proposals; recommend vendor selection and budgets; track spend against matter and departmental budgets; ensure cost transparency. Design and deliver targeted training for attorneys, paralegals, and staff on platforms, workflows, and best practices. Promote continuous improvement through lessons learned, peer-led sessions, and internal certifications. Lead and mentor a team of Project Managers, including goal setting, performance management, and career development. Foster a collaborative, high-performing culture focused on quality, accountability, and client service. Collaborate via dotted-line relationships with Practice Support Applications/Systems and Trial Support Technology leaders to align people, processes, and technology. Required Qualifications, Skills, and Experience Education and Experience Bachelor's degree required; advanced degree (JD, MBA, MS in IS or related) preferred. Minimum 7-10 years of law firm or legal service provider experience in eDiscovery/Practice Support, including at least 3 years in a supervisory or management role. Demonstrated success managing complex, multi-matter portfolios and cross-functional teams in a fast-paced environment. Technical Knowledge Deep expertise across the EDRM and litigation lifecycle; defensibility and QC methodologies. Expert user of leading review platforms (e.g., Relativity, Nuix Discover, Reveal/Brainspace) and operational knowledge of at least one processing tool (e.g., Nuix Workstation, Relativity Processing, eCapture). Solid understanding of databases, data structures, analytics, indexing, custom queries, and reporting; familiarity with scripting and automation a plus. Proficiency with Microsoft 365, Windows, and firm systems such as iManage. Core Competencies Strategic leadership, team development, and performance management. Strong project/program management; ability to prioritize and deliver on-time, on-scope, on-budget. Analytical problem-solving; creative, practical solutions under deadline pressure. Excellent written and verbal communication; ability to translate complex technical concepts for diverse audiences. High attention to detail; sound judgment; discretion with confidential information. Customer-centric mindset; continuous improvement orientation. Certifications and Professional Credentials Relativity Certified Administrator (RCA) strongly preferred; willingness to obtain if not current. ACEDS (Certified eDiscovery Specialist) preferred. PMP, PMI-ACP, or comparable project management certification a plus. Other platform-specific certifications (e.g., Nuix, Reveal/Brainspace) are a plus. Reporting Structure and Team Management Reports to the Practice Support & Innovation Director. Directly manages Practice Support Project Managers. Working Conditions and Additional Requirements: Full-time; may require occasional after-hours or weekend work to meet court and client deadlines. Occasional travel may be required for vendor meetings, training, or firm initiatives. BENEFITS: Comprehensive healthcare, dental, vision, and prescription plans. Commuter, HSA and FSA spending accounts Short-term and long-term disability and life insurance coverage 401k and Pension Plan 20 vacations days, 11 paid holidays Employee Referral Bonus ($3,000.00) ACCOMMODATION STATEMENT: If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at ************. CALIFORNIA APPLICANTS: Please visit our Privacy Notice and to learn about our information practices in the application and employment context. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator
    $124k-159k yearly est. 5d ago
  • Fulfillment Manager

    Centrak

    Lead manager job in Newtown, PA

    Mission: The Fulfillment Manager is responsible for the planning and execution of customer orders through the fulfillment process. As the department tactical leader for the Fulfillment and Logistics teams, this individual is expected to guide a team in effectively executing all requirements from both customer and internal stakeholders. The role involves close cross-functional collaboration to meet business objectives, champion lean manufacturing principles, and drive continuous improvement in warehouse operations. This role focuses on warehouse safety, regulatory compliance, and maintaining high standards across all fulfillment and logistics operations. The Fulfillment Manager plays a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location and that all Key Performance Indicators (KPIs) meet or exceed targets. This position is located at CenTrak's headquarters in Newtown, PA and requires on-site attendance Monday through Friday. Responsibilities: Operational Performance & Reporting Track and report fulfillment KPIs across daily, weekly, and monthly intervals. Create and monitor labor capacity plans based on business targets. Achieve fulfillment excellence through on-time delivery and precise order accuracy to exceed customer expectations. Manage day-to-day fulfillment & logistics activities, including inbound and outbound shipments. Team Leadership & Communication Drive daily morning fulfillment stand-up meeting. Oversee day-to-day fulfillment activities while partnering with other department managers to address cross-functional processes and resolve issues. Conduct formal performance reviews and maintain regular check-ins to provide ongoing feedback and support team development. Warehouse Efficiency Support layout optimization and material flow improvements in the warehouse. Assist in implementing Lean practices to reduce waste and improve throughput. Monitor warehouse KPIs (e.g., pick accuracy, order cycle time) and recommend process enhancements. Coordinate with 3PLs and internal teams to ensure smooth inbound/outbound operations. Maintain warehouse and equipment safety while leading safety drills and training programs. Qualifications: Bachelor's Degree in a business, logistics or a related field is preferred or experience in a related industry/occupation. 5 - 7 years of experience in operations or logistics role with managerial responsibilities. Minimum 3 years of people leadership experience. Experience with building or improving inventory management, order management, and warehouse management systems and processes. Skills: Excels in analysis and consistently meets deadlines under pressure. Creative problem-solver that can develop unique solutions. Adapts quickly in fast-paced team settings. Excellent verbal, written, and listening communication skills. Demonstrated experience with 3PL partners and systems. Experience with Dangerous Goods shipments & specifications; Li Battery experience preferred. Open to working a flexible schedule, including evenings and weekends as needed. Advanced proficiency in Microsoft suite. Working knowledge of BI tools, preferably Microsoft Power BI. Minimum 2 years' experience using ERP systems, preferably Microsoft Dynamics. Maintains the highest levels of integrity and ethics. Physical Requirements: 0-24% 25-49% 50-74% 75-100% Seeing: Able to read reports and communicate with co-workers. X Hearing: Able to hear well enough to communicate with co-workers X Standing/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers. X Climbing/Stooping/Kneeling: X Lifting/Pulling/Pushing: X Fingering/Grasping/Feeling: Able to write, type, and use phone system. X Note:The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    $74k-114k yearly est. 1d ago
  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Lead manager job in Trenton, NJ

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IL - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IL - VirtualUSA - IL - Addison, USA - IL - Bolingbrook, USA - IL - Chicago, USA - IL - Rockford **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
    $80k-110k yearly 8d ago
  • Traffic Control Operations Manager

    Integrity Trade Services 3.9company rating

    Lead manager job in Philadelphia, PA

    Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO
    $40k-51k yearly est. 5d ago
  • PEPI: Manager, Operations Group-Aerospace, Defense, Aviation & Space (OPEN TO ALL U.S. LOCATIONS)

    Alvarez & Marsal 4.8company rating

    Lead manager job in Philadelphia, PA

    Alvarez & Marsal Private Equity Performance Improvement Manager: Operations Group-Aerospace & Defense (OPEN TO ALL U.S. LOCATIONS) Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving the middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues. Our PEPI services include: Aerospace, Defense, Aviation & Space Transformation Services Manufacturing Operations Improvement Interim Management M&A Services Supply Chain CFO Services Alvarez & Marsal combines our heritage in taking on complex and challenging environments and situations with our experience in Aerospace, Defense & Aviation to help create high performing teams and deliver results. Our seasoned industry experts are called on by the highest levels of the Pentagon and the largest acquisition programs in the history of the US Department of Defense (DoD), foreign governments and partner nations. Senior executives, members of the boards of directors, operators of commercial aviation companies, suppliers, prime contractors, OEMs and the broad and diverse multi-tier supplier networks across the global defense industrial base rely on our professionals to address the current market challenges with a keen eye toward unlocking value. The industry has recently faced unprecedented challenges. Delivering results in the new global operating environment is not only a matter of operating performance improvement and shareholder value, but also a matter of financial solvency and national security. Our diverse and extended platform of experts ranges from engineers, data scientists, to financial, operating and industry executives, making A&M the partner of choice when a generic approach to problem solving is simply not enough. We bring a history of success working collaboratively with clients to take on the toughest short-term challenges and deliver long term sustainable results. The Aerospace, Defense & Aviation team takes holistic, cross-functional approaches that focus on quickly identifying high impact opportunities for EBITDA and operational improvements across the entire organization. Our team is targeting high growth in the next 2-4 years. We offer excellent opportunities for career advancement and building leadership skills. The Aerospace, Defense & Aviation leadership team is focused on providing career development, training and exposure to international business assignments. How You Will Contribute We are seeking individuals that can assist in delivering large, complex client engagements by working closely with ADAS leadership to help identify, design, and implement creative business solutions. The Manager, ADAS frequently leads & delivers the following types of engagements. Synthesizing meaningful insights from data, facts and discussions with clients Developing findings and making strategic recommendations Working with clients directly to implement strategic and operational recommendations Hands-on experience through consulting projects or engagement in several of the following areas: Direct and indirect cost transparency Margin Management, pricing, product rationalization Sales & Marketing effectiveness, processes, incentives Sales and operations planning Sourcing and global supply chain Operations management, productivity Organizational structure and effectiveness Process improvement SG&A cost reduction Working capital and cash management Professional skills: Strong written, oral and analytical skills Sharp data analytics skills (data science, business intelligence, data visualization, etc.) Strong Excel and PowerPoint skills Structured project management (time, team and workstream management) Initiative and drive Critical thinking skills Ability to deliver results on-time and on-quality under time pressure Flexible and creative thinking Client relationship building Qualifications: U.S. Citizenship required due to client requirements for some of our work related to Aerospace & Defense Previous professional consulting / operations experience with a recognized strategy consulting firm REQUIRED 8-10+ years of relevant work experience Flexibility to travel up to 80% of the time Depth in Aerospace, Defense or Aviation a plus Recent project leadership experiences Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. The salary range is $125,000--$190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them. Full-time Positions and Part-time Positions Over 30 hours Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k)-retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-JB1 Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
    $125k-190k yearly 6d ago
  • Salon Manager

    Regis Haircare Corporation

    Lead manager job in Bordentown, NJ

    We're so happy you found us! We would love for you, as a licensed hairstylist with management experience, to join our dynamic family of like-minded, passionate, and talented hairstylists. We are here to provide continual growth and are committed to nurturing your talent and fueling your passion to manage and work behind the chair. Let's get you started. It's easy. Just apply with our amazing chatbot assistant, Olivia. We will gather some contact information and help schedule a time that is convenient for you to interview. It all takes just a minute and you will get confirmation of the interview right away. Thank you for considering us. We can't wait to hear from you. IF YOU HAVE A COSMETOLOGY LICENSE, AND SALON MANAGEMENT EXPERIENCE, PLEASE APPLY HERE! We treat our stylists like FAMILY! ESTABLISHED CLIENTELE in a busy salon. HAIRCUTS - COLOR - WAXING - TREATMENTS PAY: Up to $35 per hour EDUCATION: Over 50 hours PAID TRAINING in the first 3 months - with advanced cutting & color classes at our Hairstylist Academy. We have the LARGEST EDUCATION TEAM in the region. Whether you're just starting out, returning to the industry, or are behind the chair now, we have the EDUCATION to grow your skills and make you SUCCESSFUL and CONFIDENT. Ongoing EDUCATION throughout your career at Supercuts. Immediate SUPPORT and the BEST in the industry TRAINING. CAREER ADVANCEMENT Opportunities: * We offer a FUTURE, not just a job, but a CAREER path. * Career paths and training available in Education and Leadership. Many Stylist BENEFITS, including: ABOVE AVERAGE BASE PAY, plus Immediate COMMISSION & BONUS opportunities FLEXIBILITY & WORK-LIFE BALANCE FULL-TIME & PART-TIME Positions Available Immediately HEALTH, DENTAL, VISION, 401K STUDENT LOAN REPAYMENT ASSISTANCE (Pay Back the Future) PAID HOLIDAYS PAID VACATION THAT INCREASES WITH YOUR TENURE PAID COSMETOLOGY LICENSE RENEWAL A FUN PLACE TO WORK TOGETHER AS A FAMILY! The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for the team to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service by providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service, and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures, and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters, and resolving associate issues
    $35 hourly 6d ago
  • Senior Manager, Treasury Operations

    Aramark Corp 4.3company rating

    Lead manager job in Philadelphia, PA

    Are you a strategic thinker with a passion for optimizing cash collection and banking systems and supporting innovation in payments? Aramark is looking for a Senior Manager, Treasury to lead our cash operations and banking services across a national footprint. This is a high-impact role where your expertise will shape the future of our cash infrastructure, enhance customer experience, including "delighting our clients and our clients' customers" and support our growth in a fast-paced, client-driven environment. What You'll Do: Strategic Leadership & Payments Innovation Partner with Operations, IT, Payment Tech and Finance to align cash operations with business goals. Lead the charge on payment acceptance strategies-think contactless, move towards full cashless, mobile wallets, and real-time payments. Evaluate and implement cutting-edge payment solutions to boost efficiency and client satisfaction. Ensure impact to costs, cashflow and reconciliation are included in all decision-making. Support new client launches, system integrations, and expansion initiatives. Treasury Operations Excellence Lead team of three responsible for opening, maintenance, and closing of field merchant processing accounts nationwide. Oversee credit card settlement with IT Payments team across all physical and digital platforms. Manage key relationships with payment processors, card networks, and merchant acquirers. Track all Card Brand Updates. Analyze impact to organization and communicate to IT, Finance and Operations to ensure compliance while minimizing cost and impact to field operations. Support our global business services team as that team reconciles deposits, chargebacks, and fees, using all opportunities to improve reconciliation, reporting and automation. Liaison with Cybersecurity and global business services teams to ensure compliance with Payment Card Industry-Data Security Standards (PCI-DSS) and other regulatory standards. Drive initiatives to reduce transaction costs and accelerate settlement timelines. Banking Services & Cash Management Lead team responsible for the opening, maintenance, and closing of field bank accounts nationwide. Serve as the go-to liaison for banking partners, ensuring top-tier service and optimal fee structures. Maintain accurate documentation and enforce strong internal controls. Support cash positioning and forecasting through smart account structuring. Manage banking & merchant processing aspects of all domestic acquisitions & divestitures. Support internal financial shared services teams with request for proposals, implementations, improvements and support of banking products. Team Leadership & Treasury Strategy Inspire and lead a team of treasury professionals through coaching and development. Champion automation and digital transformation within treasury operations. Contribute to broader treasury functions like liquidity management, forecasting, and risk mitigation. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. What You'll Bring: Bachelor's in finance, accounting, or related field (MBA, Certified Treasury Professional (CTP), Merchant Advisory Group (MAG) member a plus). 7+ years of progressive treasury experience, including 3+ in leadership. Intermediate level knowledge of and proficiency in credit card processing, merchant services, and banking operations, including banking and merchant processing portals, preferred. Proven ability to collaborate across teams and drive strategic initiatives. Experience with retail or consumer-facing payment technologies (POS, e-commerce, omnichannel), preferred. Strong analytical, negotiation, communication, and project management skills. Proficiency in account reconciliation products, treasury management systems and ERP systems a plus. Expertise in data analytics and the ability to build insightful dashboards in Power BI or Tableau is preferred. Why You'll Love It Here: Collaborative culture with open communication and minimal hierarchy. Opportunity to make a real impact and work closely with senior leaders. A mission-driven company focused on delivering exceptional food experiences. Flexible work environment and a team that values curiosity, ownership, and continuous improvement. About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Philadelphia
    $110k-158k yearly est. 6d ago
  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Lead manager job in Philadelphia, PA

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $36k-44k yearly est. 1d ago
  • Operations Manager, Retail Marketplace | G-III

    G-III Apparel Group 4.4company rating

    Lead manager job in Dayton, NJ

    Reporting To: Vice President of Network Strategy & Analytics Profile: The Retail Marketplace Operations Manager will support the following: Direct-to-consumer shipping activities including marketplace, drop-shipments, and direct to consumer Returns management and disposition Retail and outlet shipping for owned stores The Manager will play a key role in fostering strong relationships with internal stakeholders in Distribution Operations and the Retail team to optimize performance. This role will support the continuous improvement of the returns process, as well as helping to ensure timely and efficient delivery of merchandise directly to customers or GIII retail outlets. The ideal candidate will have a proven track record of success in returns management, e-commerce operations, and supply chain logistics, with strong leadership abilities to optimize these areas and collaborate cross-functionally to achieve business goals. Responsibilities: Partner with leadership to analyze and accelerate strategies that define and implement best practices for merchandise returns, inventory placement, and disposition. Develop and implement the overall returns strategy to improve customer satisfaction and optimize the returns process, reducing costs and enhancing operational efficiency. Lead the development and roll-out of enhanced direct-to-consumer shipping and retail programs to ensure the timely and accurate delivery of products directly to customers. Compiling forecasts to be used by the operational teams. Monitor the D2C and retail supply chain performance to ensure timely and accurate fulfillment. This includes working closely with the GIII facility and 3PL leadership teams and the internal operations management team. Work closely with the Distribution Operations team to update and refine the D2C shipping procedures for the enterprise. Promote a customer-first approach across all D2C touchpoints, from online ordering to delivery, enhancing customer satisfaction and brand loyalty. Collaborate with IT teams to ensure that the necessary technology and systems (e.g., order management, fulfillment, and CRM systems) are integrated and optimized for efficient D2C operations. Identify and execute process improvements for returns handling, ensuring accuracy, timeliness, and alignment with company policies and customer expectations. Monitor and analyze returns data, identifying trends, root causes, and areas of opportunity for continuous improvement. Provide regular reports to leadership on key metrics, such as return rates, product defects, and cost of returns. Develop and manage KPIs and reporting frameworks to monitor and evaluate operational performance, identifying opportunities to optimize efficiency and reduce costs. Lead cross-functional initiatives to facilitate process improvements. Qualifications/Requirements: Bachelor's Degree in Logistics, Supply Chain Management, Business Administration or related field. 5+ years of relevant experience, prior experience working cross functionally with CRM, Operations, Finance strongly preferred. A proven track record in leadership roles with the ability to drive change and foster innovation. Strong collaboration and creative problem-solving skills Demonstrated record of achievement in developing key business initiatives and forging productive relationships to drive growth and opportunity. Proven ability to communicate effectively across all levels of the organization, translating operational data into actionable insights. Results-oriented, with a focus on operational excellence and continuous improvement. Exceptional communication and leadership skills. The pay range for this position is: $75,000 per year -$85,000 per year Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transp arency Law. About G-III Apparel Group, Ltd. | ************* G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team's entrepreneurial spirit and our deep relationships across the industry. G-III's owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi's, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.
    $75k-85k yearly 4d ago
  • Operations Manager

    Indco Inc., Nj

    Lead manager job in Gloucester City, NJ

    Reports to: President Employment Type: Full-time, On-site About the Company We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications. Position Overview The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction. This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor. Key Responsibilities Production & Daily Operations Identify what is required for staff to carry out their duties. Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion. Coordinate between the office and warehouse to keep orders moving efficiently. Derive and analyze reports regarding operations and pass to management when requested. Evaluate the company's present operational policies and procedures and suggest ways of improving. Supply Chain & Inventory Manage raw material and packaging inventory to avoid shortages or excess stock. Work with suppliers to ensure timely and cost-effective purchasing. Track inventory usage and maintain accurate records. Assist in managing shipping and receiving operations. Compliance & Safety Maintain a clean, safe, and organized work environment. Oversee SDS management and staff safety training. Ensure building compliance. Administrative & Financial Support Assist with cost tracking, job costing, and production efficiency reporting. Help develop and monitor operational budgets. Provide input on pricing, scheduling, and contract work planning. Assist in managing office clerical personnel. Leadership & Team Development Work alongside staff when needed to meet deadlines or resolve issues. Assist supervising production, warehouse and office staff; provide daily direction and feedback. Build a culture of accountability, teamwork, and continuous improvement. Qualifications 3-7 years of experience in manufacturing operations. Strong understanding of production processes, safety practices, and inventory management. Comfortable being hands-on as a leader and directly involved in day-to-day operations. Ability to coordinate across multiple departments and balance competing priorities. Solid communication, organization, and problem-solving skills.
    $79k-127k yearly est. 2d ago
  • General Manager

    Fetch Fulfillment

    Lead manager job in Lakewood, NJ

    Context Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grew as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform. Currently, Fetch counts 50+ brands as customers. We ship 1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ. Fetch is seeing 5-10% month-over-month growth, driven by our reputation for unbeatable operating performance alongside some of the best tech in the industry. Other 3PLs may merge into Fetch over the next 1-3 years, driving even faster growth than we're already experiencing. Given our growth, we now need a strong operations leader to continue scaling the team and delivering great outcomes for both current and incoming customers. As this is a critical role for the company's success, it will report directly into the CEO. Goals Take over all aspects of operations management from the CEO within 90 days. Create a high-performance operating culture with loyal, motivated, accountable staff. Compensation Total compensation: $116K annually, consisting of Base Salary and Performance Bonus Base Salary: $90K base Performance Bonus: $26K performance-based annual bonus, paid out as $500 every week - contingent on hitting 99.5% same-day shipping, 99.95% order-line fill rate, 0.05% mis-ship rate, and 350% labor leverage (invoiced labor dollars divided by direct-labor cost). These are reflective of Fetch's current operating performance and tracked live on company dashboards. PTO: 3 weeks paid per year 401k: Available, with up to 6% company match (max allowed by law) Health insurance: Fetch contributes up to 50% of the premium for any plan you buy for yourself + your family on getcovered.nj.gov Requirements (will be tested during interview) Hard skills Bachelor's degree expected; Operations / STEM degrees preferred Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization Proven ownership and execution against a continuous-improvement roadmap Proven ability to fix a broken process Proven ability to hire, onboard, and fire effectively across staff and management levels Soft skills Extreme ownership Extreme attention to detail Extreme drive & self-motivation Extremely fast learner Contagious passion & optimism Admired leader Superb oral communicator Milestones Internal-facing Become forklift-certified and able to certify new forklift drivers for Fetch Learn every process within the operation: Picking; Packing; Kitting; Receiving; Returns; Cycle Counts; Package intercepts; Cross-border shipments; B2B shipments Support Fetch's Head of Customer Success on all customer-facing initiatives: new-customer launches, new-product launches, influencer campaigns, dead stock removals, peak season preparation, etc. Document employee performance expectations in a handbook and share with current and new employees Document every operational process and make it easy to train new hires Be able to hire, onboard, and fire effectively at both staff and management levels, using metrics to hold staff accountable Be able to hire, onboard, and fire temp workers for peak season Build a resilient operation that does not require heroics from any one person. Test of success: any other person within Operations should be able to take 2 weeks off without jeopardizing Fetch's success. Develop and execute on a continuous-improvement roadmap for the company, with particular focus on: Preparing for spikes in demand; Expanding warehouse capacity with racking & layout changes; Keeping shipping supplies in-stock External-facing Successively take over operational vendor relationships: carriers, staffing agencies, shipping supplies, utilities, contractors, machine dealers. Hold all vendors accountable for meeting Fetch's daily operating needs. Price and execute new projects with customers, performing time-studies as needed Operationally onboard all new customers brought in by the CEO & GTM team
    $116k yearly 2d ago
  • Retail Store Manager

    Viridian Staffing 3.2company rating

    Lead manager job in Camden, NJ

    CANNABIS DISPENSARY MANAGER Viridian Staffing's (www.viridianstaffing.com) Client is looking for a Store Manager for a fast-paced Cannabis Dispensary about 30 minutes southeast of the Camden, New Jersey, and Philadelphia, Pennsylvania, area. Founded in 2013, Viridian Staffing (www.viridianstaffing.com) is the top staffing, recruiting, and HR consulting firm solely dedicated to organizations in and supporting the commercial, medical, and industrial cannabis / hemp industry. As the Store Manager of a cannabis dispensary, you will be responsible for assisting in the development of strategic, operational, and financial plans, along with reporting results to the Business Owners. As a Leader, you should be willing to be hands-on and able to work autonomously. You will have the opportunity to assist in driving all aspects of the store including but not limited to, developing KPIs, implementing marketing plans, hiring, training, and managing workers, managing P&L, inventory audits, and compliance. If you are a results-driven, retail management professional with experience leading a fast-paced cannabis retail environment, have a passion for Cannabis, and excel at motivating, coaching, training, and mentoring staff; then this could be the right position for you! You bring with you at least 3+ years of experience in retail people management, of which at least 1+ years of experience is managing a regulated cannabis retail store. Since you will be responsible for the day-to-day operations of the store, should have excellent leadership, interpersonal, verbal, and written communication skills, along with being organized and detail oriented. You should be compliance-driven, while also creating a safe, customer-focused, cannabis enthusiast environment. Ideally you have experience with Dutchie and with New Jersey's track and trace system. You must be available to work nights, weekends, and holidays. You will have the opportunity to lead a team who share your passion for cannabis. You must be eligible to work for a licensed Cannabis company in New Jersey. If you are highly motivated, data driven, detail oriented, and an exceptional retail people manager, we look forward to receiving your resume! Compensation: $75,000 + Bonus Viridian Enterprises LLC is an Equal Opportunity Employer. Viridian does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, Marital status, genetic information, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at recruiting at viridianstaffing.com
    $36k-62k yearly est. 7d ago
  • Assistant Store Manager - Chico's

    Chico's FAS, Inc. 4.1company rating

    Lead manager job in Jenkintown, PA

    * This role sets an example through their behaviors, serving as a role model and leading all activities related to providing an exceptional customer experience. * This role operates as the Manager on Duty (MOD) in the absence of another manager, communicating clear action plans that drive productivity to achieve store goals, performs various operational functions and assists with merchandise presentation. FUNCTIONAL RESPONSIBILITIES: Drives revenue by proactively managing the customer experience while effectively performing Manager on Duty tasks. Ensures that the customer remains the top priority while balancing required tasks and overall store operations. Drives results & anticipates customers' needs while clearly communicating store and individual performance goals to motivate associates. Models selling behaviors and coaches associates "in the moment" on customer interactions and performance to maximize productivity and capture customer opportunities. Supports the store's business strategy and adjusts tactics as needed to effectively reach goals. Clearly communicates company direction to the team. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization. Supports and maintains merchandise flow/freight processes while ensuring proper execution to current Brand visual standards. Trains associates on visual merchandising techniques to ensure store is consistently maintained and exceeds the customers expectation. Assists in the recruiting, attracting, hiring, retention and development of store associates. Facilitates and/or manages the general operations of the store. Leverages tools, ensuring that the store is in working order and adequately maintained for safe and efficient operations. Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Contributes to the efforts to prevent shrink and raise and maintain safety awareness. Works collaboratively with internal and external partners to accomplish assigned tasks Supports compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training as needed to reinforce proper controls. Reports to work as scheduled; records time worked in the timekeeping system; remains flexible to the needs of the business. Other duties as assigned/required. COMPETENCIES: Culture Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. Courage Stepping up to address difficult issues, saying what needs to be said. QUALIFICATIONS: High School diploma or equivalent required Must be 18 years old or older 1 year of management experience with an additional 2-4 years' retail experience preferred Communicates effectively with customers, managers, business partners, and store associates, fostering team commitment and a positive, inclusive environment. Ability to model Brand appropriate selling behaviors Knowledge of administrative aspects of store operations; technology proficient and strong business acumen Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes Strong training and development skills from previous retail related experience. Ability to work a full-time flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts., Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and stock merchandise with or without a reasonable accommodation 0527 Baederwood Shopping Center Jenkintown Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
    $39k-46k yearly est. 2d ago
  • Shift Manager

    Buffalo Wild Wings, Inc. 4.3company rating

    Lead manager job in Plainfield, NJ

    Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary e Shift Manager, Manager, Restaurant, Management
    $32k-38k yearly est. 6d ago
  • General Manager

    Cava 4.1company rating

    Lead manager job in Freehold, NJ

    Company Profile: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. General Manager: Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations. What You'll Bring to the Table: Develop yourself and others - focus on self-improvement while supporting the success of others Lead your four-wall operation like you own it - from people development, to inventory, labor, staffing, and accountability Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action Consistently create CAVA fanatics - find ways to say "yes" to every guest, inspiring your teams to do the same Achieve results - take ownership of every shift and take pride in your job Foster collaboration - work with others to find success as a group Adapt to change - solve problems through an open-minded and all-inclusive approach Assist with any additional duties assigned What We Bring to the Table (Benefits): We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay $ Early Wage Access* Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked (YEP, that's right, FREE CAVA!) The opportunity to be on the ground floor of a rapidly growing brand * indicates eligible qualifying positions Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision are required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions May stand for long periods of time and lift up to 50 pounds As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. CAVA - joining "A culture, not a concept" General Manager | Restaurant Manager | Café Manager | Store Manager | Deli Manager | Assistant General Manager | Operations Manager |Managing Partner
    $43k-67k yearly est. 6d ago
  • Abercrombie & Fitch - Assistant Manager, Walnut Street

    Abercrombie & Fitch Company 4.8company rating

    Lead manager job in Philadelphia, PA

    The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-cl Assistant Manager, Manager, Customer Experience, Assistant, Operations, Retail
    $46k-61k yearly est. 6d ago
  • Store Manager

    Citi Trends, Inc. 4.7company rating

    Lead manager job in Lawrenceville, NJ

    The Store Manager is responsible for playing a critical role in providing support to merchandising, operational and human resources functions for an individual store to achieve or exceed planned sales and profits. This position requires a proactive a Store Manager, Manager, Inventory Control, Store
    $39k-50k yearly est. 5d ago

Learn more about lead manager jobs

How much does a lead manager earn in Hamilton, NJ?

The average lead manager in Hamilton, NJ earns between $85,000 and $173,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.

Average lead manager salary in Hamilton, NJ

$121,000

What are the biggest employers of Lead Managers in Hamilton, NJ?

The biggest employers of Lead Managers in Hamilton, NJ are:
  1. Oracle
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