Senior Manager, Film Coating Operations
Industry: Regulated manufacturing environment (medical device / life sciences)
Reports to: Director of Manufacturing and leads a multi-shift supervisory team overseeing operators and technicians.
Compensation: $170K salary range + 20% Bonus benefits (commensurate with experience)
The Opportunity
A well-established, growth-oriented manufacturer in a highly regulated industry is seeking a Senior Manager, Film Coating Operations to lead and scale a critical production function at its Rochester, NY site.
This is a high-visibility leadership role responsible for driving operational excellence, product quality, regulatory compliance, team development, and leading a multi-shift organization through a period of operational transformation - including expansion from a 24x5 to 24x7 manufacturing model.
The ideal candidate is a hands-on technical leader and change agent with deep expertise in film coating processes, strong people leadership skills, and a passion for continuous improvement in regulated environments.
Why This Role Is Unique
Owns end-to-end leadership of a mission-critical coating operation.
Opportunity to modernize EHS and environmental compliance programs.
Plays a key role in site-level manufacturing strategy and capital projects.
High degree of cross-functional influence with R&D, Quality, Supply Chain, Engineering, and Finance.
Visible leadership position with meaningful impact on product quality, yield, and growth.
Key Responsibilities
Operational LeadershipLead daily film coating operations to meet production, quality, cost, and safety objectives.
Manage a 24x5 operation with transition planning to a 24x7 schedule.
Drive EHS improvements, including safety upgrades and environmental compliance initiatives.
Process Optimization & Technical LeadershipLead continuous improvement initiatives focused on coating uniformity, yield, throughput, and waste reduction.
Apply formal problem-solving methodologies while addressing real-world process and chemistry challenges.
Make data-driven production decisions across coating, slitting, and formulation interactions.
Cross-Functional Collaboration
Partner with R&D on new product introductions and process development.
Collaborate with Quality on inspection controls, validation activities, and quality systems.
Communicate capacity, technical challenges, and performance metrics to Planning and Supply Chain.
Regulatory & Quality Compliance
Ensure compliance with cGMP, FDA, OSHA, ISO, and internal quality systems.
Oversee manufacturing documentation, investigations, SOPs, and batch records.
People & Team Development
Lead, mentor, and develop supervisors, operators, and technical staff.
Foster a culture of accountability, safety, and continuous learning.
Manage performance and succession planning within the organization.
Capital Projects
Support or lead capital investments related to equipment upgrades, automation, and facility improvements.
Must-Have Qualifications
Bachelor's degree in Chemical Engineering, Coating Engineering, or related field (Master's preferred).
8+ years of manufacturing operations experience, with 3+ years in a leadership or people-management role.
Deep knowledge of film coating processes and formulation.
Strong GMP and regulated manufacturing experience.
Experience writing and managing SOPs, investigations, NCMRs, and manufacturing documentation.
Proven ability to lead safety, quality, and process improvement initiatives.
Hands-on experience with Lean Manufacturing, Six Sigma, or similar methodologies.
Preferred Qualifications
Experience in medical device, pharmaceutical, or similarly regulated industries.
Lean Six Sigma certification (Green Belt or higher).
Precision Talent Partners, LLC values diversity and is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, supported, and empowered to contribute. This description reflects management's assignment of essential functions and does not restrict the tasks that may be assigned. Employment is at-will, and this job description does not constitute a contract of employment.
$170k yearly 1d ago
Looking for a job?
Let Zippia find it for you.
Client Operations Manager
Daybright Financial
Lead manager job in Rochester, NY
Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: *****************
Daybright is currently seeking a Manager of Client Operations in our Employer Solutions Benefits Segment. This is a full-time, hybrid role. Be part of our Rochester, New York team!
JOB DESCRIPTION
The Manager of Client Operations is responsible for overseeing the day-to-day operational support for client accounts within the employee benefits division. This role ensures the delivery of exceptional service, compliance with regulatory requirements, and efficient execution of processes that support client satisfaction and retention. The Manager will lead a team of Client Service Specialists, collaborate with internal teams, and drive process improvements to enhance operational excellence.
RESPONSIBILITIES
Team Leadership & Development
Manage, mentor and continuous training of a team of Client Service Specialists, fostering a culture of accountability and continuous improvement.
Conduct regular performance reviews and provide coaching to ensure team success.
Operational Oversight
Oversee all client-related operational activities, including enrollment processing, eligibility management, and carrier data reconciliation.
Ensure timely and accurate execution of client deliverables during open enrollment and throughout the plan year.
Process Improvement
Identify inefficiencies and implement best practices to streamline workflows and improve service delivery.
Partner with technology teams to optimize client management platforms and reporting tools.
Compliance & Quality Assurance
Maintain adherence to COBRA, ERISA, HIPAA, and other regulatory requirements.
Monitor quality control measures to ensure accuracy in client data and communications.
Client & Internal Collaboration
Work closely with Client Service Specialists to support client needs and resolve escalated issues.
Serve as a liaison between internal teams and external vendors/carriers to ensure seamless operations.
JOB QUALIFICATIONS
Bachelor's degree in business, Human Resources, or related field (or equivalent experience).
5+ years of experience in employee benefits operations is a MUST, with at least 2 years in a leadership role.
Strong knowledge of benefits administration, compliance regulations, and carrier processes.
Excellent organizational, analytical, and problem-solving skills.
Proficiency in benefits administration systems and Microsoft Office Suite.
Exceptional communication and leadership abilities.
Must currently hold a valid Life, Accident, and Health (LAH) License or be willing to obtain it within six (6) months of hire. They need to have it within the 6 months.
RELATED COMPETENCIES
Experience with HRIS/BenAdmin platforms (e.g., Employee Navigator, ADP WorkforceNow).
Project management experience and process improvement certifications (e.g., Lean Six Sigma) a plus.
$80k-127k yearly est. 1d ago
Operations Manager
JK Executive Strategies, LLC 4.4
Lead manager job in Rochester, NY
Rochester, NY
JK Executive Strategies is proud to partner with a growing, privately-owned organization based in Rochester, NY, in search of their next Operations Manager. This newly created role reflects the company's entrepreneurial, thriving, and innovative outlook - committed to delivering exceptional products/services.
The Operations Manager will serve as the day-to-day operational leader, partnering closely with the CEO, who will remain focused on vision and growth strategy. The successful candidate will bring structure, discipline, and accountability to the organization by building scalable processes, leading teams, and ensuring seamless execution across all departments as the company continues to expand.
If you're an action-oriented, results-driven professional with an entrepreneurial edge who enjoys building structure and growing local businesses, this could be the right opportunity for you.
Responsibilities
Lead and oversee all day-to-day operations across departments including sales, design, production, shipping/receiving, and sourcing.
Analyze, design, implement, and continuously improve end-to-end operational processes to increase efficiency, reduce errors, and eliminate operational gaps.
Build and maintain scalable operational infrastructure, systems, and workflows to support growth.
Establish, track, and analyze KPIs for individuals and departments; set performance expectations and hold teams accountable.
Manage, develop, and coach employees at all levels, including performance management, recognition, corrective action, and succession planning.
Ensure cross-department collaboration and smooth handoffs throughout the full lifecycle of projects and operations.
Oversee staffing plans, workforce development, and training to ensure the organization is properly resourced for current and future demand.
Evaluate and improve operational systems and software, including sales, CRM, and production-related tools.
Material ordering and oversight of inventory management.
Execute growth initiatives by translating the Owner's strategic vision into disciplined operational action.
Requirements
Bachelor's degree in Business, Operations Management, or a related field preferred.
5+ years of operational leadership experience in a growth-oriented organization.
Experience in sales, design, production, shipping/receiving, and sourcing, preferred.
Strong background in process development, KPI implementation, and operational accountability.
Highly organized, detail-oriented, and disciplined with strong problem-solving skills.
Demonstrated ability to lead through change and operate effectively in fast-paced, high-pressure environments.
Strong financial and operational acumen with a data-driven mindset.
Excellent communication skills and the ability to partner effectively with ownership.
Familiarity with entrepreneurial environment a plus.
Experience with ShopVOX a plus.
Salary Range
$80k-$95k with incentive opportunities to be developed based on performance and company growth.
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.
$80k-95k yearly 2d ago
Service Support Manager- Printing Industry
Durst Image Technology Us 4.0
Lead manager job in Rochester, NY
About Durst Durst Image Technology has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring printer surface design.
We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market. Durst prides itself on its continued personal and professional development, and its place in the market as a Premium Brand.
Why you'll want to work here
The work environment is a fun and interesting combination of laid back (you are encouraged to learn, ask questions, make suggestions, and bring your personality to work) and hardworking (everyone eagerly works together in a shared commitment to deliver outstanding products and services to our customers). You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they "walk the talk." Durst prides itself on continued personal and professional development.
Why we need you
The Service Support Manager ensures premium, consistent service delivery across North America. This role leads the Technical Assistance Center (TAC), manages Level 1 and Level 2 escalations, strengthens customer relationships, and drives operational discipline. It partners closely with Industrial and Large Format Service leadership to improve KPIs, streamline processes, and develop technical training that builds a stronger service bench. Key Responsibilities:
Leadership & Team Development
Lead TAC and the Refurbishment Program; potential expansion into Customer Care leadership.
Set clear expectations and ensure adherence to service policies and procedures.
Manage staffing, cross-training, scheduling, and travel rotations.
Partner with HR on hiring, onboarding, and development.
Oversee after-hours support coverage and processes.
Service Delivery & Escalations
Own Level 1 and Level 2 escalations; ensure proactive communication.
Provide timely updates to Service leadership.
Maintain visibility into active service calls and customer-impacting issues.
Lead installation planning and execution.
Monitor aging tickets and enforce timely resolution.
Review billing and resolve invoicing discrepancies with Accounting.
Operational Excellence
Improve dispatch and logistics to reduce travel inefficiencies.
Drive KPI performance for TAC and Customer Care.
Analyze service data to identify trends and improvement opportunities.
Oversee TAC Astea/Portal tickets and ensure accurate routing.
Ensure correct parts shipments, returns compliance, and inventory accuracy.
Training Development
Develop and launch technical training for TAU.
Update and modernize LFP technical training.
Create and maintain a development plan for entry-level technicians.
Partner with technical product managers and the Level 2 team to develop and maintain training content.
Competencies
Strong analytical and troubleshooting ability.
Experience in training and development.
Excellent written and verbal communication.
Experience in a call center or remote technical support.
Exceptional customer-management skills.
Ability to travel up to 15%.
Physical Requirements
Ability to lift 25+ lbs.
Ability to distinguish a full spectrum of colors.
Minimum Qualifications
5+ years managing technical teams.
Experience with call center or remote-support environments.
Project management and technical training experience preferred.
Ability to lift 25+ lbs and distinguish full color spectrum.
Prior experience managing technical employees required.
$98k-146k yearly est. 2d ago
Night Janitorial Manager
ABM Industries, Inc. 4.2
Lead manager job in Rochester, NY
We are looking for a dynamic individual to join our team as a Night Janitorial Manager. This individual will assume ownership for all contracted janitorial services at a building/campus for a high-profile Fortune 500 Company. The candidate will leadManager, Janitor, Night, Retail, Property Management
$36k-55k yearly est. 5d ago
Service Manager
Bridgestone Americas 4.7
Lead manager job in Webster, NY
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $20.60 - $30.90
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$20.6-30.9 hourly 4d ago
Hollister Co. - Manager in Training, Eastview
Hollister Co. Stores 3.8
Lead manager job in Rochester, NY
Company DescriptionAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job DescriptionThe Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization.
What You'll Do
Customer Experience
Drives Sales
OMNI Channel Fulfillment
Store Presentation and Sales Floor Supervision
Store & Stockroom Operations
Staffing, Scheduling, and Payroll Management
Training and Development
Communication
Asset Protection
QualificationsWhat it Takes
Bachelor's degree OR one year of supervisory experience in a customer-facing role
Strong problem-solving skills
Inclusion & Diversity Awareness
Ability to show up in a fast-paced and challenging environment
Team building skills
Self-starter
Strong interpersonal and communication skills
Drive to achieve results
Adaptability / Flexibility
Multi-Tasking
Fashion Interest & Knowledge
Additional InformationWhat You'll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Incentive Bonus Program
Paid Time Off
Paid Volunteer Day per Year, allowing you to give back to your community
Merchandise Discount
Medical, Dental and Vision Insurance Available
Life and Disability Insurance
Associate Assistance Program
Paid Parental and Adoption Leave
401(K) Savings Plan with Company Match
Training and Development
Opportunities for Career Advancement, we believe in promoting from within
A Global Team of People Who'll Celebrate you for Being YOU
SEE WHAT IT'S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
$172k-288k yearly est. 60d+ ago
Service Manager - Maintenance Operations
Highland Holdings
Lead manager job in Rochester, NY
Full-time Description
Join us and become part of the Cook Family. We are seeking a Service Manager to support our growing operations by leading our service team and ensuring our communities remain safe, well-maintained, and resident-ready.
Cook Properties is New York State's largest owner and operator of manufactured housing communities, with 100+ mobile home parks totaling 7,000 pads, along with 200,000+ square feet of commercial, retail, and office space, and 2,000 self-storage units.
As a Service Manager, you will play a central role in overseeing maintenance operations across multiple communities. This position is ideal for a hands-on leader who excels in team development, problem-solving, and creating efficient, high-quality workflows. You'll guide and support the service team, ensuring work is completed safely, accurately, and on schedule while upholding strong community standards.
From coordinating daily operations and preventive maintenance to responding to escalated issues and supporting capital improvement projects, this role requires a proactive leader focused on quality, communication, and continuous improvement. You will collaborate closely with on-site staff and leadership, helping enhance resident satisfaction through reliable service and well-maintained properties. If you are a motivated, team-oriented professional who thrives in a fast-paced environment and is committed to building strong, high-performing teams, we'd love to have you on our team.
What You'll Get to Do
As a Service Manager, you will:
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Qualifications
What We Seek:
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
What We Offer
Competitive Salary: $90,000 - $100,000 annually, based on experience.
Comprehensive Benefits Package:
Medical/Dental/Vision Insurance to support your health and well-being.
401(k) with company match to help secure your future.
Paid Time Off for work-life balance.
Company Vehicle
Flexible Schedule to meet your personal needs.
Life Insurance and Employee Assistance Program (EAP).
A collaborative and supportive work environment with opportunities for growth and advancement.
We value diverse perspectives and are committed to fostering an inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All are welcome - join us!
Salary Description $90,000 - $100,000
$90k-100k yearly 58d ago
Operations Manager
NOCO Energy Corp 4.1
Lead manager job in Lima, NY
Title: Operations Manager Pay: $80,000 - $90,000 What We Are Looking For Join our team as a Fuels Operations Manager, where you'll play a critical role in ensuring efficient, safe, and high-quality fuel delivery operations. In this leadership position, you will oversee a team of drivers, optimize delivery routes, and foster a strong team culture while maintaining compliance with DOT regulations and company safety standards.
What You Will Do
* Lead a group of drivers on a daily basis to ensure routes are being serviced
in a timely manner.
* Assist in creating a team culture. Support and understand individual needs
and challenges.
* Report down time or other concerns to appropriate management.
* Assist in planning and executing routes to maximize efficiency.
* Coordinate new customer locations with sales, approving tank locations.
* Working with Driver/Sales to ensure safety, customer satisfaction and communications with all parties.
* Train new drivers and cross-train, certify and audit existing drivers.
* Manage added stops, customer changes, IT issues, light equipment issues, etc. with team.
* Install/expand the monitor network.
* Work closely with maintenance to ensure an appropriate number of trucks are operational to meet service needs.
* Maintain proper physical condition of vehicle and equipment; and communicate with maintenance shop personnel for mechanical downtime and other issues.
* Assist with shop movements of any equipment between terminals or repairs (weights and measure, Tank test)
* Assist service with pump and tank repairs if needed. (swapping nozzles out)
* Provide Dispatch coverage during critical times/vacations.
* Provide delivery coverage when needed (vacations, short-staffed, etc.), operating various commercial motor vehicles, according to applicable state and federal transportation laws.
* Communicate fleet status to Regional Managers and dayshift lead.
* Work with regional manager to oversee budgets, especially related to labor, expenses, capital expenditures, and implement cost-saving measures, when possible.
* Arrange commercial motor vehicle in shipping yards for optimum loading patterns.
* Receive shipments of materials while managing warehouse space, if applicable.
* Perform other related duties as assigned that may include:
* Day/Night dispatch
* Day/Night Team Managers
* Plant Maintenance
* Dispatch Board Manager
* Fuel Tank Inventory
* Truck Maintenance
* Manage Customer Base Changes
* Safety Manager
* Truck Equipment
* Winter Blend Manager
* DVIR Review
Supervision
* Responsible for general supervision of staff and development; this includes but is not limited to establishing staffing levels, scheduling, training, written evaluations, spot checks on quality, payroll and additional pay incentives.
* Supervise all fuel and propane drivers.
* Oversee the delivery department to ensure the best use of vehicles and personnel.
* Work with corporate Human Resources to build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement.
* Supervise and manage performance; ensure tasks are appropriately delegated and completed by monitoring performance and holding employees accountable for meeting expectations.
* Provide ongoing coaching and feedback to senior team members. Ensure that managers hold their teams accountable with feedback to team members, deliver corrective action and discipline when necessary, and document all performance issues.
* Ensure employees adhere to company policies and legal regulations and engage HR when appropriate. Actively support all corporate policies and standard operating procedures.
* Manage conflict and crisis; proactively anticipate, manage, and constructively resolve disputes and disagreements.
* Coordinate with human resources on any employee issues or concerns.
Safety
* Perform periodic safety audits for each driver (2x per Year)
* Ensure conformance of DOT Regulations
* Understand, provide leadership, and communicate safety goals and objectives.
* Orient, train, and coach all team members on safety requirements, ensure safety compliance and take appropriate action to address safety violations.
* Establish and maintain a clean, safe work environment complying with company and OSHA standards and perform monthly safety inspections, as assigned.
* Follow company policies to report and investigate all accidents and near-miss incidents.
* Perform root cause analysis and address performance and related discipline issues, as appropriate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
What You Will Need
* High school education or equivalent.
* Minimum of 3 years' experience in propane and fuel industry preferred.
* Class B License (minimum required) with Hazmat and Tanker Endorsements.
* Current Medical Certification required.
* Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations.
* Ability to drive safely.
* Ability to manage and motivate others.
* Ability to use navigation tools such as onboard GPS, smartphone apps, and/or web-based or physical maps.
* Ability to plan delivery routes.
* Ability to maintain basic logs and records.
* Ability to carry out a series of instructions without constant supervision.
* Able to remain professional and courteous at all times.
* Prolonged periods sitting in a trailer cab for long periods of time.
* Must be able to lift and move up to 50 pounds at a time.
* Pushing/pulling up to 50 pounds at a time.
* Occasional exposure to toxic or caustic chemicals/fuels or fumes.
* Occasional exposure to outdoor weather conditions.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
$80k-90k yearly 49d ago
Popeyes District Manager
Popeyes
Lead manager job in Rochester, NY
The Popeyes District Manager is responsible for overseeing up to 6 restaurants and the overall sales, operations, profitability and people management for the Popeyes restaurants in an assigned area.
Monthly bonuses based on sales, cost control, and brand standard.
Ensure all restaurants are staffed properly with qualified RGMs and Assistant Managers.
Work through RGMs to ensure restaurants are staffed with qualified shift supervisors, and crew.
Develops and executes plans to achieve top line sales performance compared to budget sales for each area.
Develops plans to control expenses and achieve budget for restaurant operating profit for each areas of the Profit and Loss Statements.
Ensures all assigned restaurants meet Popeyes Corporate operational standards necessary to achieve expansion approval.
Maximize presence in restaurants in all dayparts to monitor operational status to provide feedback to RGMs.
Hires, terminates and conducts performance reviews of restaurant general managers and ensures reviews for assistant managers, shift supervisors, and crew are completed.
Assists restaurant general managers in identifying training needs and the execution of training programs to improve their restaurant management teams.
Assist restaurant general managers with compliance and understanding of Liberty Restaurants. policies and procedures, such as; Security, Safety, Cash handling, Sexual Harassment.
Assists in ensuring restaurants are following all state and federal labor laws, as they pertain to Popeyes.
Assist restaurant general managers with compliance and understanding of Popeyes policies, procedures and requirements.
This job description is a generic listing of the responsibilities of this position; some of these responsibilities may not be required at all times.
Requirements
3 year college business degree is preferred or equal experience.
3-5 years of experience in multiunit management in the food industry is preferred.
Must have extensive and successful experience as a restaurant general manager.
Requires excellent human relations skills including leadership and motivation.
Strong communication skills: listening, oral and written
$82k-135k yearly est. 60d+ ago
HOTEL GENERAL MANAGER
Indus Group 4.0
Lead manager job in Rochester, NY
Requirements
Qualifications
Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
Physical Demands
The associate must be able to lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.
Come grow with us at Indus Hospitality Group!
Salary Description $60,500 - $65,000
$60.5k-65k yearly 11d ago
Zone Manager
6063 Sandbox
Lead manager job in Rochester, NY
Provides strategic direction and leadership to District Sales Managers and sales staff within their geographic responsibility to achieve sales, revenue, and market share goals.
Responsibilities
Manages the ultimate achievement of corporate objectives by individual product line category within specified geographical areas and within budgeted financial guidelines.
Administers, directs and monitors activities of District Sales operations to ensure adherence to and implementation of Go-to-Market Sales Strategy. Reviews performance against forecast and takes corrective action where necessary.
Initiates, participates in, and supervises ongoing development of District Sales Managers for their sales management skills, effectiveness, and career development.
Recruits, selects, hires, and evaluates performance of personnel. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
Establishes and maintains communication with all levels of hierarchy to ensure positive working relationship and productivity.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
$122.6k-212.8k yearly 60d+ ago
Assistant Ops Manager | Rochester, NY (DOT)
Acrt, Inc. 3.9
Lead manager job in Brighton, NY
Bermex, Inc. Full time Regular About The Team At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Assistant Operations Manager reports to the Operations Manager or Sr. Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.
* Salary transparency: For those residing in NY, the pay for this role is at $89,000/year. *
What You'll Do
Key Responsibilities:
Operation Supervisor Management:
* Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
* Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
* Supervise and review the preparation of forecast numbers for each of his/her departments
* Review performance and causes of significant variances, along with corrective action plans
* Conduct performance and wage reviews for department supervision
Business Management:
* Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
* Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
* Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Customer Communication:
* Handle or defer all customer complaints to the appropriate authorities
* Professionally represent the company to clients and their customers
* Provide general information about the meter services to customers, when applicable
Other duties as assigned.
About You
Must haves:
* Education: High School Diploma or GED
* Experience: 2 years of management experience and 3 years' experience in locating.
Nice to haves:
* Education: Bachelor's degree in operations management or business administration
* Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus
Your Skills:
* Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
* Highly trained in conflict management and business negotiation processes
* Knowledge of operations, safety process, programs, and procedures
* Excellent communication skills, comfortable interacting with management and customers
* Strong analytical and financial analysis skills
* Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
* Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
* Ability to multi-task, and work independently and as a team
* Proven abilities of strong leadership skills
* Excellent attention to detail for problem solving and finding
Drug/Alcohol Testing:
* Drug/alcohol testing is required
* Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters
* Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
* Group health plans including medical/prescription, dental, vision and a variety of other coverage options
* Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
* Flexible Spending Accounts or an option for a Health Saving Account with company match
* Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
* Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
* Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
* Paid Vacation
* Paid Holidays
* Paid Wedding Day
* Veterans Day paid time off for our veterans
* Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
* Company vehicle (for all driver-based positions)
* Gas card for company vehicle (if applicable)
* Company provided cell phone or mobile allowance (if applicable)
* Boot allowance from approved vendors
* Daily per diem for travel-based positions
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
#BER1
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company: ACRT, Inc.
$89k yearly Auto-Apply 7d ago
General Manager - Batavia Towne Center
The Gap 4.4
Lead manager job in Batavia, NY
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
* Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
* Drive profitable sales through forecasting and scheduling
* Manages store budget for daily operations in support of the P&L
* Builds highly productive teams through sourcing, selecting and developing people
* Accountable for team performance through coaching and feedback.
* Teaches and trains to build capabilities.
* Leads the implementation and execution of all Standard Operating Procedures and initiatives
* Creates an inclusive environment
* Implements action plans to maximize efficiencies and productivity
* Performs Service Leader duties
* Represents the brand and understands the competitors
* Promotes community involvement
* Leverages OMNI to deliver a frictionless customer experience
* Ensures all compliance standards are met
Who You Are
* 3-5 years of retail experience leading others
* College degree or equivalent experience preferred
* Demonstrated ability to deliver results
* Ability to effectively communicate with customers and employees
* College degree preferred
* Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
* Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
* Ability to travel as required
* Business Acumen skills
* Established time management skills
* Strong planning and prioritization skills
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $50,200 - $69,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
$50.2k-69k yearly 60d+ ago
Retail Store Manager BATAVIA | Lewiston Rd
Imobile 4.8
Lead manager job in Batavia, NY
Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.
What you'll do in your role?
Lead by example, demonstrating all the things it takes for your team to head to the top:
* Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
* Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
* Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
* Finally, you'll make sure your store is always at its best!
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
* Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
* How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
* Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
* Successfully identify and handoff small business leads.
* Develop strong peer relationships where we are all accountable for the company's success.
* Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
* Leadership!
* Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
* Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
* Being effective with operational, financial and performance management.
* Amazing communication skills, to your team and customers.
* Prior wireless sales experience.
What's in it for you?
* Employee Stock Ownership Program (ESOP)
* Competitive salary pay
* Bonus earnings
* Automatic raises when reaching attainable milestones
* Exciting opportunities for career advancement
* A culture of care & excellence
* Health Benefits for Full Time Employees
What "must haves" do you need?
* Be at least 18 years of age
* Wireless sales experience
* High school degree or GED
* Ability to stand for long periods of time
* Ability to lift objects weighing up to 25lbs
* Reliable transportation
* Full Time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: *******************
Inquiries: **************************
$37k-66k yearly est. 38d ago
Assistant Manager
Baskin-Robbins 4.0
Lead manager job in Rochester, NY
Assistant Store Manager Job Profile This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Summary
The Assistant Store Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities include but are not limited to:
Team Environment
* Arrive in a timely manner to be ready in position at the start of scheduled shift.
* Promote a team environment by encouraging respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
* Assist in the recruitment, selection, hire, onboarding, and training of the Crew Members and Shift Leaders as directed by the Restaurant Manager.
* Support development of team members through effective cross training, development, and delegation of responsibilities.
* Hold team members accountable for their behavior and performance, addressing concerns promptly.
* Regularly utilizes established communication in the store.
Operations Excellence
* Hold guests as highest priority and role model exceptional guest service.
* Drive sense of urgency through Crew Members and Shift Leaders to satisfy guests' needs and resolve problems.
* Ensure all shifts are appropriately staffed to achieve guest service goals.
* Maintain a safe, secure, and healthy environment by following and enforcing safety, and sanitation guidelines; comply with all applicable laws.
* Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.
* Help prepare and complete action plans: implement production, productivity, quality and guest service standards.
* Maintain a clean, stocked and neat work environment.
* Review guest feedback and restaurant assessment results and implement production, productivity, quality and guest service standards.
Profitability
* Drive sales through effective execution of restaurant standards.
* Execute all in-restaurant marketing promotions in a timely manner
* Delegate and lead processes to control labor costs, food costs, and cash.
* Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
* Execute new product roll-outs including team training, marketing and sampling.
* Comply with all restaurant, Brand, and franchisee polices.
Qualifications:
Skills
* Must have basic computer skills
* Restaurant, retail, or supervisory experience preferred
* Math and financial management
* Writing skills
* Capable of counting money and making change
* Able to operate restaurant equipment
* Comply with restaurant operations
Required Competencies:
Appearance
* Adhere to uniform standards including; hat, name tag, clean pressed apron and collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.
Guest Focus
* Anticipate and understand guest's needs and exceed their expectations.
* Fast, friendly service including a genuine smile and eye contact to make guests feel welcome.
* Develop and maintains guest and community relationships.
* Display and maintains a sense of urgency with guest.
* Seek ways to improve guest satisfaction; asks questions, commits to follow through.
* Resolve guest concerns by following Brand recommended guest recovery process.
* Freshest- tasting, highest quality food and beverages through standard procedures.
* Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
Passion for Results
* Set and maintains high standards for self and others, acts as a role model.
* Complete all required training and support the training of other team members.
* Consistently meets and exceeds goals.
* Contribute to the overall team performance; understand how his/her role relates to others.
* Read and interpret reports to establish goals and deliver results.
* Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results.
Problem Solving and Decision Making
* Identify and resolve issues and problems.
* Communicate and inform management of any issues.
* Use information at hand to make decisions and solve problems; include others when necessary.
* Identify root cause of a problem and implement a solution to prevent from recurring.
* Empower others to make decisions and resolve issues.
Interpersonal Relationships & Influence
* Develop and maintain relationships with team.
* Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
* Encourage collaboration and teamwork.
* Lead others; negotiate and take effective action.
Building Effective Teams
* Identify and communicate team goals.
* Monitor progress, measure results and hold others accountable.
* Create strong morale and engagement within the team.
* Accept responsibilities for personal and team commitments.
* Recognize and reward employee's strengths, accomplishments and development.
* Listen to others, seeks mutual understanding and welcome sharing of information, ideas and resources.
Conflict Management
* Seek to understand conflict through active listening.
* Recognize conflicts as an opportunity to learn and improve
* Resolve situations using facts involved, ensuring consistency with policies and procedures.
* Escalate issues as appropriate.
Developing Direct Reports and Others
* Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills.
* Regularly discuss progress towards goals, review performance and adjust development plans accordingly.
* Provide challenging assignments for the purpose of developing others.
* Use coaching and feedback opportunities to improve performance.
* Identify training needs and support resources for development opportunities.
Business and Financial
* Understand guest and competition; translate and apply own expertise to address business opportunities.
* Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
* Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals.
* Understand, analyze and communicate the key performance/profit levers and manages to these measures.
","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10299118"},"date Posted":"2025-09-18T10:58:11.477180+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"2519 Commerce Dr. Nw Suite 100","address Locality":"Rochester","address Region":"MN","postal Code":"55901","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer
* Careers Overview
* Working at Baskin-Robbins
* Culture
* Benefits & Perks
* Training & Development
Dunkin's cup
* Purpose and Values
Search
Search Careers Hamburger toggle Menu
Hamburger toggle Menu
Close
* Careers Home
* Working at Baskin-Robbins
* Culture
* Benefits & Perks
* Training & Development
* Purpose and Values
* Search Careers
Back
Assistant Manager
$37k-44k yearly est. 60d+ ago
Sr. Manager, Operations
Precision Talent Partners, LLC
Lead manager job in Rochester, NY
Senior Manager, Operations
Industry: Regulated manufacturing (medical device / life sciences)
Travel: Limited, as needed
Reports to: Director of Manufacturing / Site Operations Leader
Compensation: 170K salary range + 20% bonus + benefits (commensurate with experience)
The Opportunity
A well-established manufacturer operating in a highly regulated environment is seeking a Senior Manager, Operations for the Rochester, NY facility.
This is a high-visibility, senior leadership role with responsibility for a 24x7 multi-shift operation, focused on operational excellence, safety and environmental improvements, equipment performance optimization, and team development. The role plays a critical part in driving performance, reducing operational risk, and strengthening manufacturing systems and culture.
The ideal candidate is a hands-on operations leader and change agent with experience in high-volume manufacturing, strong people leadership capabilities, and a proven ability to improve OEE, quality, and engagement in regulated environments.
Why This Role Is Unique
Ownership of a mission-critical, 24x7 manufacturing operation.
Opportunity to strengthen and evolve tiered operating mechanisms and standard work.
Strong mandate to improve EHS, equipment effectiveness, and process capability.
High degree of influence across Manufacturing, Quality, R&D, Supply Chain, Finance, and Facilities.
Blend of strategic leadership and hands-on operational execution.
Key Responsibilities
Operational LeadershipLead daily operations to meet production, quality, cost, and safety objectives.
Set operational goals, KPIs, and development paths for supervisors.
Deploy, monitor, and sustain standard work across the operation.
Lead a multi-shift supervisor team supporting a 24x7 manufacturing schedule
Process & Performance Optimization
Drive continuous improvement initiatives to improve OEE, reduce downtime and waste, and optimize changeovers.
Assess and improve operational practices to reduce errors and improve process capability.
Apply formal problem-solving tools while addressing real-world equipment and process challenges.
Make risk-based decisions to optimize equipment performance while maintaining product quality and employee safety.
Quality & Regulatory Compliance
Proactively improve quality performance, reduce nonconformances, and drive CAPA implementation.
Ensure compliance with cGMP, FDA, OSHA, ISO, and internal quality systems.
Oversee manufacturing documentation, investigations, SOPs, batch records, and NCMRs.
Cross-Functional Collaboration
Partner with R&D, Quality, Engineering, and Supply Chain on new product introductions, validations, and troubleshooting.
Communicate capacity constraints, technical risks, and performance trends to Planning and Finance.
Collaborate with Facilities on short- and long-term equipment and layout planning.
People & Culture
Lead, mentor, and develop supervisors and operators.
Foster a culture of accountability, safety, continuous improvement, and performance.
Support individual development plans and career progression for salaried and hourly employees.
Must-Have Qualifications
Bachelor's degree in a scientific or engineering discipline (preferred).
8+ years of manufacturing operations experience.
3+ years in a leadership or people management role.
Experience leading high-volume, equipment-intensive manufacturing operations.
Strong knowledge of GMP and regulated manufacturing environments.
Experience with manufacturing documentation, investigations, and quality systems.
Proven ability to drive operational improvements tied to OEE, scrap, waste, and productivity.
Experience with Lean Manufacturing, Six Sigma, or similar methodologies.
Nice-to-Have / Preferred
Experience in medical device, pharmaceutical, or similarly regulated industries.
Lean Six Sigma certification (Green Belt or higher).
Experience strengthening tiered accountability systems and standard work.
Precision Talent Partners, LLC values diversity and is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, supported, and empowered to contribute. This description reflects management's assignment of essential functions and does not restrict the tasks that may be assigned. Employment is at-will, and this job description does not constitute a contract of employment.
$114k-161k yearly est. 2d ago
HOTEL GENERAL MANAGER (Microtel Macedon, NY)
Indus Group 4.0
Lead manager job in Macedon, NY
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation.
Essential Duties and Responsibilities
Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
Actively promote the hotel and company.
Assist with the development of sales strategies and action plans.
Develop and maintain positive business relationships with all guests, vendors and other external partners.
Conduct regular physical property inspections to ensure all standards of excellence are being met.
Answer inquiries pertaining to hotel policies and services.
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
Facilitate and maintain on-going communication and collaboration with all associates.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of all areas of the hotel.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Requirements
Qualifications
Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
Physical Demands
The associate must be able to lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.
Come grow with us at Indus Hospitality Group!
Salary Description $60,405-$65,000/yr
$60.4k-65k yearly 60d+ ago
Assistant Manager - Village Rochester
Gap 4.4
Lead manager job in Rochester, NY
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Own assigned area of responsibility.
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Represent the brand and understand the competition and retail landscape.
Promote community involvement.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
Passionate about retail and thrive in a fastpaced environment.
Driven by metrics to deliver results to meet business goals.
Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
Ability to travel as required.
How much does a lead manager earn in Irondequoit, NY?
The average lead manager in Irondequoit, NY earns between $88,000 and $177,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.
Average lead manager salary in Irondequoit, NY
$124,000
What are the biggest employers of Lead Managers in Irondequoit, NY?
The biggest employers of Lead Managers in Irondequoit, NY are: