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Lead manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Timothy Edwards,
Bruce Heiman Ph.D.
Lead manager example skills
Below we've compiled a list of the most critical lead manager skills. We ranked the top skills for lead managers based on the percentage of resumes they appeared on. For example, 14.9% of lead manager resumes contained safety procedures as a skill. Continue reading to find out what skills a lead manager needs to be successful in the workplace.

15 lead manager skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how lead managers use safety procedures:
  • Worked with safety manager to make sure facilities meet safety guidelines and employees are following appropriate safety procedures.
  • Enforced safety procedures & policies.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how lead managers use sales floor:
  • Provided excellent customer service on the sales floor, use sale techniques, product knowledge on all items in the store.
  • Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis.

3. Gross Margin

Here's how lead managers use gross margin:
  • Maintain a gross margin near 95%.

4. PET

Here's how lead managers use pet:
  • Trained and oversaw cashiers and pet care associates in order to meet customer needs Maintained store cleanliness and organization.
  • Worked with other team members maintaining the daily operations of a Pet Retail establishment.

5. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how lead managers use performance evaluations:
  • Provided functional management, professional development, and performance evaluations for 19 engineers.
  • Conducted annual Performance Evaluations for Direct Reports.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how lead managers use product knowledge:
  • Focus on increasing store profits by having extensive product knowledge, engaging with our guests and listening to their needs.
  • Managed inbound call center: goal setting, product knowledge and sales strategies.

7. Cleanliness

Here's how lead managers use cleanliness:
  • Maintained a safe work environment by emphasizing and maintaining cleanliness and organization.
  • Improved safety and cleanliness regulations while improving day to day operations.

8. BI

Here's how lead managers use bi:
  • Implemented Analysis Authorizations for BI.
  • Supervised secure protection of BI server and standard of web and foundation server and process.

9. Inventory Management

Here's how lead managers use inventory management:
  • Inventory Management- Shrinkage and on hand quantity adjustments, audit associate and customer transaction for quality and accuracy.
  • Utilized the company's Retail Initiative Strategy and Retail Information System Inventory management and ordering technology.

10. Exceptional Guest

Here's how lead managers use exceptional guest:
  • Lead manager Provides food services Performs exceptional guest service Sales Associate

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how lead managers use phone calls:
  • Provided clear and concise information to prospective clients using email, handwritten letters, direct phone calls and networking events.
  • Answer all phone calls; Served as liaison between owner and commercial tenants/vendors; Rent out storage units.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how lead managers use payroll:
  • Managed employee payroll activities and effectively evaluated employee performance for promotion opportunities.
  • Created automatic payroll using Quickens Program.

13. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how lead managers use loss prevention:
  • Protect company assets by promoting Loss Prevention awareness.
  • Managed cash drawers, loss prevention, restocked items and organized/put up the new lines of clothing - moving fixtures.

14. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how lead managers use business development:
  • Organized and maintained community and professional relations to drive referrals and new business development on an ongoing basis.
  • Collaborated with cross-functional teams including Business Development, Supplier Management, Engineering, and Contracts.

15. Digital Marketing

Here's how lead managers use digital marketing:
  • Collaborated with media relations, internal communications, digital marketing, and firm-wide resources to develop integrated marketing programs.
  • Developed and maintained digital marketing collateral for new products.
top-skills

What skills help Lead Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on lead manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all lead managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for lead managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What lead manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.Steve Wages Ph.D. LinkedIn profile

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young lead managers need?

Dr. Barbara DavisDr. Barbara Davis LinkedIn profile

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a lead manager stand out to employers?

Kerem Cakirer Ph.D.Kerem Cakirer Ph.D. LinkedIn profile

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

List of lead manager skills to add to your resume

Lead manager skills

The most important skills for a lead manager resume and required skills for a lead manager to have include:

  • Safety Procedures
  • Sales Floor
  • Gross Margin
  • PET
  • Performance Evaluations
  • Product Knowledge
  • Cleanliness
  • BI
  • Inventory Management
  • Exceptional Guest
  • Phone Calls
  • Payroll
  • Loss Prevention
  • Business Development
  • Digital Marketing
  • Project Management
  • Management
  • PowerPoint
  • Leveraged
  • Java
  • Strong Analytical
  • Customer Service
  • Professional Development
  • Emerging Technologies
  • SQL
  • Performance Management
  • Process Improvement
  • Performance Reviews
  • HR
  • Logistics
  • Financial Reports
  • Leadership
  • Corrective Action
  • Training Programs
  • Sigma
  • Direct Reports
  • QA
  • Customer Issues
  • Sales Associates
  • Facebook
  • POS
  • ISO
  • KPI
  • Conflict Resolution
  • Inventory Control

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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