Top Lead Manager Skills

Below we've compiled a list of the most important skills for a Lead Manager. We ranked the top skills based on the percentage of Lead Manager resumes they appeared on. For example, 24.6% of Lead Manager resumes contained Customer Service as a skill. Let's find out what skills a Lead Manager actually needs in order to be successful in the workplace.

The six most common skills found on Lead Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Lead Manager jobs:
  • Monitored and evaluated key call center metrics and established customer service procedures and guidelines, exceeding departmental standards.
  • Provide exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner.
  • Delegate responsibilities to the entire operational team in order to ensure excellent internal and external customer service.
  • Provided outstanding customer service assisting customers, Created a friendly environment by greeting and acknowledging every customer.
  • Manage release activities for Customer Operations Services and Global Customer Services to ensure minimal customer impact.
  • Maintained social media engagement for the Department, and responsible for delivering increasing customer service satisfaction.
  • Involved in customer service activities to assure we consistently delivered amazing travel experiences to our customers.
  • Analyzed and audited employee performance regarding customer service, quality standards of organization food quality.
  • Provide one-on-one coaching and development to ensure quality customer service and high revenue generation.
  • Settled escalated customer service issues while providing training and supervision to customer service representatives.
  • Supervised Customer Service Representatives and maintained a daily log of staff progress.
  • Provide quality customer service by assisting shoppers with locating and purchasing products.
  • Gained priceless experience regarding customer service as well as professional integrity.
  • Results-oriented shift leader with diverse background in management and customer service.
  • Managed stock employees while further advancing customer service and management skills
  • Demonstrated and ensured all branch employees provided excellent customer service.
  • Monitor customer service representatives based on performance and call quality.
  • Provide Customer service for event catering and individual purchases.
  • Utilized customer service abilities to promote satisfaction and retention.
  • Provide telephone and face-to-face customer service/support to residents.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Lead Manager jobs:
  • Worked with safety manager to make sure facilities meet safety guidelines and employees are following appropriate safety procedures.
  • Enforced safety procedures & policies.
  • Enforced safety procedures in accordance with facility policies and governmentregulations.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Manage staff in the implementation of airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
  • Developed and maintained specific Preventative Maintenance and safety procedures for the facility operations of the 13 Data Centers.

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3. New Merchandise

high Demand
Here's how New Merchandise is used in Lead Manager jobs:
  • Managed up to 12 employees * Responsible for sorting and processing new merchandise * Providing legendary service to all guests.
  • Supported and executed the monthly visual animation and set for new merchandise.
  • Assisted in advertising new merchandise and promotions on social media.
  • Assist with the setup of new merchandise.
  • Placed orders for new merchandise and imported deliveries into inventory database.
  • Greeted customers, communicated any sales promotions and/or new merchandise.

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4. Financial Statements

high Demand
Here's how Financial Statements is used in Lead Manager jobs:
  • Analyzed practice's financial statements, space utilization, and overall efficiency to facilitate a buyout or partnership.
  • Assist 3 teams in completing SWOT analysis and financial statements for business project by providing appropriate resources.
  • Analyzed credit risks, prepared profit & loss reports, and compared spreadsheets and financial statements.
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Maintained property accountability documents to include: daily financial statements, bank deposits and petty cash vouchers.

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5. Sales Floor

high Demand
Here's how Sales Floor is used in Lead Manager jobs:
  • Merchandised and priced product, maintained a neat and easily maneuverable sales floor, provided excellent customer service.
  • Approve and sign off on incoming items, shipments, and vendors also manage the sales floor.
  • Stocked new product to sales floor following company provided guidelines, as well as restocked as needed.
  • Perform administrative tasks and merchandise approval to ensure that the company operates smoothly on sales floor.
  • Inventory management duties, maintaining out-of-stock merchandise and filling the sales floor with products.
  • Managed day-to-day activities of sales floor and store operations during store manager's absence.
  • Assist customers on the sales floor and at the cash register.
  • Oversee sales floor and stock room inventory for each department.
  • Process new merchandise and push it to the sales floor.
  • Lead team of 20 personnel and direct sales floor activity.
  • Priced donations to put out on the sales floor.
  • Processed shipment and replenish sales floor for maximum appearance.
  • Display clothing on sales floor and receive shipments.
  • Process and arranged inventory for sales floor.
  • Conducted floor sets and restock sales floor.
  • Set planogram displays, provided excellent customer service and also supervised the entire sales floor during my shifts.
  • Supervised the sales floor, interviewed prospective employees, trained new employees and merchandized sales floor.
  • Prepared and stocked merchandise for the sales floor by following SOP (Standard Operating Procedures).
  • retail) Chicago Ridge Mall, Orland Park Mall Worked cashier and sales floor.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Lead Manager jobs:
  • Examined daily, weekly, and monthly reports on sales goals, controllable expenses and payroll.
  • Helped meet daily, weekly and monthly sales goals both personally and as a team.
  • Maintained a low turnover and exceeded sales goals as well as regularly making bonuses.
  • Lead the retail team in execution of daily responsibilities while reaching weekly sales goals.
  • Led the branch for consistently attaining multiple monthly, quarterly and annual sales goals.
  • Assign daily sales goals (1-6K per day) and personal team member goals.
  • Managed all scheduling to demand of store needs to make sales goals.
  • Impacted monthly sales goals which led to monthly bonus for a year.
  • Supervised and mentored style consultants on personal and daily sales goals.
  • Challenged personal weekly sales goals and oversaw accessory stock and sales.
  • Maintained sales goals of merchandise and coached associates in sales strategies.
  • Projected sales and worked with a team to reach sales goals.
  • Formulated daily and weekly sales goals based on corporate budget.
  • Increase booth space sales and revenue to meet sales goals.
  • Lead managers in weekly sales goals and inventory objectives.
  • Set sales goals for therapists and Spa Concierge staff.
  • Forecast sales goals by dollar amount as referral sources.
  • Achieve sales goals to promote company growth and profitability.
  • Drive and exceed sales goals by coaching.
  • Tracked daily and yearly sales goals.

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7. Loss Prevention

high Demand
Here's how Loss Prevention is used in Lead Manager jobs:
  • Protect company assets by promoting Loss Prevention awareness.
  • Managed cash drawers, loss prevention, restocked items and organized/put up the new lines of clothing - moving fixtures.
  • Partnered successfully with loss prevention to begin background checks of all employees
  • Trained in loss prevention procedures for both internal and external.
  • Trained in personnel, loss prevention, and human resources.
  • Reduced net asset loss by establishing loss prevention procedures.
  • Full responsibility for shrink and loss prevention.
  • Implemented $300k in loss prevention upgrades (2009) and $60k in TWIC upgrades (2008).
  • stock shelves*design planograms*loss prevention*cash accountability*making deposits*keeping track of store paperwork*weekly roll up & sales quota*inventory count*shrink

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8. Daily Operations

high Demand
Here's how Daily Operations is used in Lead Manager jobs:
  • Key areas of responsibility included labor management, daily operations, and customer care.
  • Executed daily operations for an organized and successful food retail operation.
  • Oversee daily operations while working directly with Owner-Operator.
  • Executed daily operations of Marketing sales.
  • Supervised daily operations and employee schedules.
  • Organized and structured daily operations.
  • Serve as Manager in the absence of Team Manager providing oversight for all aspects of daily operations for Desktop Support team.
  • Engaged in daily operations and activities of various departments including Conference Planning, Sales, Purchasing, Front Desk and Banquets.
  • Regulated daily operations, filed paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties.
  • Interview, hire, and release selected candidates on a necessary basis to meet daily operations of company needs.
  • Manage daily operations of the public areas of a theater, restaurant, or concert hall.
  • Managed daily operations, staff, and resource planning for the enterprise network support teams.
  • Evaluated and settled customer complaints, also executed daily operations of the barber shop.
  • Oversee all aspects of daily operations including production, training and counseling of employees.
  • Coordinate daily operations of high volume facility, managing a staff of 70.
  • Executed daily operations of inbound/outbound call flow & staffing of various inbound/outbound clients.
  • Planned, coordinate, and control daily operations of the store.
  • Trained new hires on company policy along with daily operations.
  • Oversee technical and physical aspect of daily operations.
  • Assisted daily operations and employees.

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9. Staff Members

high Demand
Here's how Staff Members is used in Lead Manager jobs:
  • Communicate effectively with staff members in department to resolve problems and provide information and solutions as needed.
  • Hired new staff members and interviewed the candidates that would fit best with the shop's environment.
  • Worked with staff members to plan career development goals; conducted employee performance review process.
  • Conduct performance and goal tracking reviews will all staff members on a monthly basis.
  • Provide accurate and knowledgeable information about services and products to customers and staff members.
  • Provide existence to other staff members to maintain high levels of customer satisfaction.
  • Managed up to 20 staff members and oversaw budgets up to $20M.
  • Shift supervisor of staff members responsible for care of animals on site.
  • Trained developing managers as well as new staff members.
  • Managed scheduling and directed activities of part-time staff members.
  • Hired and trained 200+ enrollment staff members.
  • Provide coaching to junior staff members.
  • Coached and mentored seven staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Managed 12 staff members and monitored 100 kids In charge of the summer base camp
  • Handle daily reports, performance evaluations for 20+ direct staff members.
  • Key Contributions: Oversaw 2-5 staff members per shift.

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10. Inventory Control

high Demand
Here's how Inventory Control is used in Lead Manager jobs:
  • Ensured accurate and efficient management of inventory control ensuring that goods received, accurately matched account reconciliation records.
  • Oversee counter sales and warehouse management including inventory control, receiving, stocking and delivery operations.
  • Inventory Control Execute and maintain merchandise presentation and housekeeping standards in all areas.
  • Perform diversified duties including analyzing inventory control operations.
  • Managed inventory control on all jewelry products.
  • Maintain operations of a Cellular Sales Verizon Wireless location that includes inventory control of over $250,000 worth of equipment.
  • Implemented numerous inventory control measures which resulted in the best inventory results in the region for 2 consecutive years.
  • Managed a team of 14 inventory control associates who performed order pulling of assorted engine and chassis parts.
  • Directed all aspects of Inventory Control and Asset Management in support of each new site assignment.
  • Maintained high volume sales and inventory control for body piercing and jewelry and aftercare products.
  • Manage employees, managed money transactions, merchandise, inventory control and handle customer concerns
  • Inventory control, maintain environment of sales floor, set up displays.
  • Manage crew and product, inventory control, time management and customer satisfaction
  • Tagged and priced merchandise, as well as ordering and inventory control.
  • Warehouse inventory control as to customer and company process needs.
  • Inventory Control including purchase orders and invoices.
  • Managed floor set moves and inventory control.
  • Manage stock discrepancies for inventory control.
  • Lead Inventory control of over $125k in produce, with highest product per employee amount.
  • Coordinated weekly schedules, trainings and inventory control.

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11. Bank Deposits

high Demand
Here's how Bank Deposits is used in Lead Manager jobs:
  • Calculated and maintained store budget, counted and prepared daily bank deposits.
  • Make day-after bank deposits of company's revenue for the prior day.
  • Open and close the registers, prepare and deliver bank deposits.
  • Prepare & make bank deposits, maintain financial records.
  • Perform & execute morning bank deposits.
  • Full daily cash management responsibility; prepared daily bank deposits, performed account reconciliations, processed/monitored payroll and completed financial reports.

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12. Logistics

high Demand
Here's how Logistics is used in Lead Manager jobs:
  • Ensured the serviceability of all logistics equipment and supplies, and updated inventory as necessary for optimal operational readiness.
  • Coordinated logistics team process improvements and data accuracy by providing project support and reviewing standard operation procedures.
  • Managed logistics and security for high net worth individuals and corporations.
  • Organized logistics of weekly navigation, meal prep and catering to the needs for large groups of people.
  • Supervised the Property Tax Logistics' Team on processing assessments, tax bills and checks.
  • Set up and monitored North America logistics budgets for all modes, warehouses and terminals.
  • Managed and coordinated the logistics for countrywide pop-up shops of 24 successful roadshows.
  • Hired and trained new tax analysts on Logistics' Team processes.
  • Provided logistics for sales representatives and routed their daily sales calls.
  • Managed the transition of the logistics team's responsibilities from Danbury to the Chicago office and built a new team.
  • Lead, guide and direct supporting team to ensure success Prepare and maintain budget, develop monthly logistics plans.
  • Project Manager and Engineering Lead for Defense Logistics Agency (DLA) Cyber Security Tools PMSS contract.
  • Managed the logistics and operations of the home improvement and remodeling division.

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13. Customer Complaints

high Demand
Here's how Customer Complaints is used in Lead Manager jobs:
  • Resolved customer complaints to ensure a positive experience and foster return business.
  • Resolve external and internal customer complaints.
  • Handled customer complaints for various problems and worked with customers to rectify the problem so they were satisfied with the outcome.
  • Maintained daily sales, ran register, resolved customer complaints, restocked shelves, and answered telephone.
  • Reduced customer complaints from .64 per 1000 transactions to .09 per 1000 transactions.
  • Answered and resolved customer complaints, inquiries and examine all returned merchandise.
  • Cash handling and problems solving such as customer complaints.
  • Handled customer complaints as well as employee complaints.
  • Resolved customer complaints regarding sales and services if necessary.
  • Managed all aspects of the Go-Kart business Customers: ticket sales, in and out of cars and resolves customer complaints.
  • Handle customer complaints Merchandise the floor Sales Making schedules
  • Inventory control Stock Assign task daily to 6 employees Clean Handled customer complaints

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14. Data Entry

high Demand
Here's how Data Entry is used in Lead Manager jobs:
  • Processed and distributed daily reports including data entry and data verification as needed.
  • Prepare all necessary documentation and associated data entry.
  • Supervised call center, issued appointments to salesmen, data entry, all reports, represented company at home shows.
  • Conduct data entry using various electronic and/or hard copy format in compliance with grant and study specifications.
  • Stocked inventory, inventory data entry, and ordering.
  • Handle customer inquiries, complaints, Data Entry.
  • Maintained accounts purchase order, payables, invoicing, etc., data entry.

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15. Project Management

average Demand
Here's how Project Management is used in Lead Manager jobs:
  • Project management and reporting were centralized, realizing significant savings in project overhead costs and budget control.
  • Developed and documented project management process for prioritizing projects for entire Home Appliance Business Unit.
  • Contracted with lobbyists and communications counsel and provided project management of each consulting firm.
  • Participated in and provide project management and technical assistance to the Policy Conversion Project.
  • Provided internal communications counsel and project management for quarterly all staff meetings.
  • Report progress to appropriate clinical management and project management forums.
  • Project Management focused on working conditions and equipment use.
  • Provide project management leadership and management to cross-functional teams.
  • Recommended improvements to the project management process and procedures.
  • Project management activities included planning, execution, monitoring and control, vendor management, scheduling, and team management.
  • Worked with project management to prepare WBS and plan resource needs over the life cycle of multiple SAP projects.
  • Provided project management and oversight of large key contracts including a 7.5 kW, 20K Helium Refrigeration System.
  • Served as a liaison between Business, Development Team, Project Management team and Vendor.
  • Provide expertise in project management and master scheduling for various Girl Scout activities and events.
  • Project Management - internal and external.
  • Focus on Sampling & Project Management.
  • Create test artifacts and interact with project management on major process improvement initiatives undertaken at Railinc.
  • Project Management Performed and completed purchasing requirements for Attorney General s Office for statewide offices.
  • Provided project management of this [ ] scope of work that included tracking progress and managing cost and scheduling constraints.
  • Experienced in client marketing, materials selection and meeting overall project management goals and timelines.

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16. Performance Reviews

average Demand
Here's how Performance Reviews is used in Lead Manager jobs:
  • Facilitate communication to encourage client retention among trainers and perform timely performance reviews.
  • Facilitated employee performance reviews and communications.
  • Developed and executed yearly performance reviews for all cashiers to establish and uphold standards and reward hard work and achievements.
  • Managed floor, kitchen and sushi staff; responsible for written communication and conducting regular staff meetings and performance reviews.
  • Scheduled 30 and 90 day performance reviews with each employee and held coaching meeting for those who needed it.
  • Interviewed resources, provide performance reviews and coaching and advised on strategies for increasing team's performance.
  • Directed work assignments, performance reviews, disciplinary actions, and long-term career planning.
  • Coordinated job assignments as well as conducted annual performance reviews and salary planning.
  • Performed performance reviews for team to enhance team performance.
  • Performed yearly performance reviews, approved weekly payroll.
  • Conduct performance reviews of technical staff.

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17. Internet

average Demand
Here's how Internet is used in Lead Manager jobs:
  • Phased out Internet Call-Waiting feature/product reducing outsourced servicing expense.
  • Researched items using internet and shipping carriers, to resolve problems and comply with routing guides and government guidelines.
  • Promote events via word of mouth, performance, and internet.
  • Excel, Outlook, Word, Information database, Internet explorer
  • Performed Live Chat internet feature during regular business hours.
  • Helped photograph and post cars to Internet.
  • Manage Customer Relations Management Software Develop training classes to enhance service provided to internet customers.
  • Helped strategize to come up with new ideas to increase internet sales including finding customers outside of dealership.

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18. HR

average Demand
Here's how HR is used in Lead Manager jobs:
  • Conducted ongoing process evaluations, documented improvement needs and escalation procedures to improve customer follow through resulting in numerous customer accolades.
  • Produced exceptional growth results in productivity, efficiency and accuracy YOY through leveraging systems and infrastructure and retaining and developing talent.
  • Manage physical inventory process and ensure that shortage prevention initiatives are executed through floor supervision and excellent customer service skills.
  • Support of Government contract performance monitoring activities through the analysis of Cost/Schedule Status Reports and documented the resultant findings.
  • Maintained three-day recommended stock level (RSL) philosophies that optimized inventory levels and increased customer delivery satisfaction.
  • Inventory Management- Shrinkage and on hand quantity adjustments, audit associate and customer transaction for quality and accuracy.
  • Served as Executive Protection Manager in Protective Services Division for industry leading security and threat assessment firm.
  • Developed a medium throughput screening program, transforming a manual operation into a fully automated environment.
  • Demonstrated comprehensive knowledge of park operations through effective interactions with park patrons and other maintenance employees.
  • Managed research and development team responsible for accelerating discovery pipelines through assays development and screening.
  • Bridged inter-departmental communication and processing gaps through peer engagement and collaboration.to drive building wide initiatives.
  • Assisted Project Manager in coordinating market specific design reviews through the various required organizations.
  • Provided operational management and oversight for tactical operations for various Reconnaissance units throughout Iraq.
  • Initiate and sustain activities in support of continuous improvement initiatives through lean manufacturing.
  • Maintained highest resident satisfaction through personal interaction, problem solving, and enrichment.
  • Maintain all proprietary software functions Facilitate all recruiting functions from interviewing through orientation
  • Advanced quickly through entry-level training to Lead Manager position supervising other managers.
  • Commenced career in hospitality and event planning through comprehensive trainee program.
  • Demonstrated ability to deliver results through motivation, inspiration and accountability.
  • Manage social media networks for increased public visibility through Facebook.

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19. Customer Relations

average Demand
Here's how Customer Relations is used in Lead Manager jobs:
  • Developed technical solutions and expanded strategic customer relationships to grow service coverage and service portfolio.
  • Experienced in merchandising, customer relations and retail sales management.
  • Created customer relations programs that led to my being specially assigned to the most versatile environments.
  • Established strong customer relationships with agents and employees.
  • Decreased 2 year DMSMS backlog resulting in improved customer relations and a 50% increase in yearly program funding.
  • Develop and manage client/customer relations to service satisfaction, promote goodwill and generate repeat/referral business that contributed to sales growth.

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20. Retail Store

average Demand
Here's how Retail Store is used in Lead Manager jobs:
  • Updated retail store Representatives on policy changes while serving as lead store Representative.
  • Managed Retail Store in Concord Mills Mall.
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g.
  • Promoted from customer service/cashier role into manager of individual retail outlet and promoted again to Manager of three specialty retail stores.
  • Executed daily management responsibilities in high-volume big box retail store, while delivering an exceptional customer service experience.
  • Managed all operational aspects of retail store management to include opening/closing, balancing of money transactions, and deposits.

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21. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Lead Manager jobs:
  • Developed global mobility policies, implemented best practices, metrics to ensure compliance with regulatory and tax requirements.
  • Adjust any inaccurate information and make changes to ensure compliance with current regulatory guidelines.
  • Completed business reviews to ensure compliance of regulatory compliance.
  • Monitored agent responses and escalation emails to ensure compliance.
  • Provide technical review and analyses of contracted engineering drawings and documents to ensure compliance with the master plan.
  • Lead and maintain programs to ensure compliance with all applicable safety policies and governmental regulations.

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22. POS

average Demand
Here's how POS is used in Lead Manager jobs:
  • Developed and implemented an Emergency Response Plan and Hazardous Material Disposal Plan that received Excellent Ratings during annual Operation Review Inspections.
  • Ensured the disposition of instructions for task related equipment for maximum efficiency and operation by assigned staff for proper resource allocation.
  • Interfaced with customers ensuring a positive experience, and aided in ensuring repeat business by providing superior service and professionalism.
  • Brand Presentation - Representation, maintain positive look and feel environment, consistently/daily replenish merchandise and maintain company presentation standards.
  • Implemented team-building systems in a support and mentoring position that encouraged efficiency, professionalism, and accountability.
  • Maintained a positive work environment for team members by modeling behaviors desired for excellent customer service.
  • Promoted to increasing responsible positions during tenure, rapidly advancing from lower-level to mission-critical leadership roles.
  • Provided information for procurement staff in preparation of requisitions and purchase orders for proposals.
  • Established comprehensive privacy and security protocols for vendor operations to mitigate risk exposure.
  • Selected and interviewed qualified instructors from the community for store ambassador positions.
  • Direct data vendor management responsibility, including response hygiene and lead disposition.
  • Converted concepts into actionable proposals and performed market research to validate viability.
  • Focus on delivering a positive customer experience according to Hallmark standards.
  • Post Implementation Validation and review of product integrity after production launch.
  • Create a positive work environment that fosters an exceptional customer experience.
  • Analyzed and proposed solution to customer GoPhone customer experience.
  • Oversee periodic scanning and analysis of system security posture.
  • Maintain positive attitude while greeting and welcoming customers.
  • Advanced to managerial position in second semester.
  • Participated in Government proposal evaluation efforts.

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23. Inventory Management

average Demand
Here's how Inventory Management is used in Lead Manager jobs:
  • Utilized the company's Retail Initiative Strategy and Retail Information System Inventory management and ordering technology.
  • Handled a variety of financial documents including inventory management, ordering and budgets.
  • Directed procurement department for purchasing and inventory management of $9,000,000 inventory.
  • Analyze inventory management data for the department and make recommendations for improvement.
  • Directed improvements to inventory management that significantly reduced spoilage.
  • Inventory Management, continuity, set up all new Rep's and AE's in the system WideOrbit.
  • Supported Area Manager on site metrics, inventory management, and employee conflicts.
  • Inventory management and ordering new supplies when needed.

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24. Crew Members

average Demand
Here's how Crew Members is used in Lead Manager jobs:
  • Adhered to pilot contract and monitored within Company flight following computer software approximately over 250+ aircraft and crew members.
  • Maintain the record of crew members assigned, keep inventory overall attend to the task needed to done when assigned.
  • Input shipments into the system, and delegated crew members to unpack and stock shipments.
  • Supervised 4 to 7 crew members to make sure everything ran smooth and efficient.
  • Supervised crew members in proper food prep, cashiers and customer areas.
  • Train new hires for work as crew members and lead managers.
  • Motivated crew members to provide quality, prompt service.
  • Assigned tasks to crew members based on contract requirements.
  • Promote the unity of all crew members.
  • Supervised crew members were on task.
  • Audited the food products Helped train new crew members
  • Train Crew Members and overlook work performance.
  • Provided onsite training for all crew members.
  • Managed crew members during peak hours Maintain Cleanliness, Product and Hospitality to all customers Maintain speed and Accuracy with all orders

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25. SQL

average Demand
Here's how SQL is used in Lead Manager jobs:
  • Added Performance counters and SQL counters to the Application Load testing scenarios to capture performance measurements under load.
  • Involved in writing SQL queries for the Data Migration Testing and Integration testing with offshore team.
  • Build complex Report in report studio using sql with prompt macro to pass parameter value between heterogeneous databases.
  • Roll out Microsoft SQL server 6.5 and Teletrend.
  • Work on the incident management, change management, configuration and database access/SQL tools.
  • Performed Backend testing by integrating SQL queries within scripts and validated the backend workflow under load testing.

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26. Phone Calls

average Demand
Here's how Phone Calls is used in Lead Manager jobs:
  • Provided clear and concise information to prospective clients using email, handwritten letters, direct phone calls and networking events.
  • Answer all phone calls; Served as liaison between owner and commercial tenants/vendors; Rent out storage units.
  • Answered all incoming phone calls and obtained pertinent information from potential clients.
  • Answer phone calls, schedule appointments, and update vaccination records.
  • Handled inbound/outbound debtor phone calls, including making cold calls.
  • Answered phone calls and provided required information.
  • Received several Customer Commendations and retention Promptly answered telephone calls to reflect professional corporate image.
  • Observed Centervue to ensure staff was in compliance with the center and silent monitored staff phone calls to meet quality.

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27. Company Policies

average Demand
Here's how Company Policies is used in Lead Manager jobs:
  • Formulated procurement strategy in alignment with company policies and objectives.
  • Oversee training of Management Candidates assigned to this training store and ensure their comprehension and compliance with company policies and procedures.
  • Implement and enforce all company policies and procedures to ensure a safe, efficient, cost effective team-working environment.
  • Ensured that all company policies, procedures, safety and security standards are consistently followed.
  • Managed 4-8 employees at the track making sure company policies and procedures were followed.
  • Coach to company policies to keep store up to standards and exceed expectations.
  • Managed and responded to guest complaints base on company policies.
  • Monitor inventory for each location and compliance with company policies.
  • Develop and enactment of Company policies and procedures.
  • Provide input to performance evaluation of subordinates Ensure that employees follow company policies and guidelines.
  • Trained new advisors on APD, company policies and procedures.

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28. Product Knowledge

average Demand
Here's how Product Knowledge is used in Lead Manager jobs:
  • Provided excellent customer service on the sales floor, use sale techniques, product knowledge on all items in the store.
  • Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis.
  • Focus on increasing store profits by having extensive product knowledge, engaging with our guests and listening to their needs.
  • Managed inbound call center: goal setting, product knowledge and sales strategies.
  • Passed product knowledge exams with a 99% score or higher.
  • Trained associates on tracking product audits and product knowledge.
  • Trained team members through skill practice activities to increase con dence, product knowledge and clients service skills.
  • Hired and trained all fine jewelry associates in product knowledge, sales,and merchandise displays.
  • Supervised all Hardlines employee's as well as training and coaching on product knowledge.
  • Facilitated trainings to staff on product knowledge and exceeding client expectations.

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29. Special Events

average Demand
Here's how Special Events is used in Lead Manager jobs:
  • Coordinated operations and staffing to maximize revenues from special events.
  • Assist with parties, wedding parties and special events as scheduled.
  • Organized menus for special events attended by up to 5,000 people.
  • Collaborated effectively with the General Manager to make programming decisions for classes, special events, membership promotions and advertising.
  • Devised creative and cost-effective incentive and morale-boosting activities (including special events) that increased resident satisfaction and retention.
  • Participated in special events and promotional activities for improving sales results.

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30. Sigma

low Demand
Here's how Sigma is used in Lead Manager jobs:
  • Supervised 3 Project Managers and steered Six Sigma initiatives to improve efficiency and create new products for North American markets.
  • Developed and lead other belt candidates through Six Sigma training and project completion.
  • Lean Six Sigma Qualified, Steven Covey 7 Habits and 4D Facilitator.
  • Team member for a Six Sigma project improving hydraulic cylinder delivery.
  • Employed Lean Six Sigma methodologies to troubleshoot obstacles and address inefficiencies.
  • Experience to include Lean and/or Six Sigma.
  • Utilized Six Sigma methods to identify and address manufacturing bottlenecks resulting in improved production and process efficiencies on numerous projects.
  • Master Training Specialist with 20 years experience as a P-3C Platform Navy Instructor & Curriculum Developer; Lean Six Sigma Qualified.
  • Utilize Design for Six Sigma to reengineer the goals of the organization and promote Just-In-Time processing.
  • Integrated Six Sigma practices into Google Express and Sauder Woodworking's operational processes.
  • Monitored and completed Six Sigma projects in a timely manner.
  • Lead through the DMAIC and DMADV Six Sigma Roadmaps.
  • Co-led a Raytheon Six Sigma improvement Team to reduce helpdesk ticket escalations.

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31. QA

low Demand
Here's how QA is used in Lead Manager jobs:
  • Provided general supervision and Quality support to QA inspectors.
  • Created tools and training aids for QA Analysts and trained them, making them efficient developers of new test automation.
  • Defined processes and procedures for manual and automated testing and implemented tools to achieve the overall QA objectives.
  • Provide estimates to QA Manager and Project Manager/Technical Lead for all QA related activities for a project release.
  • Helped other fellow QA engineers on test suite development, Test cases execution and defect logging.
  • Worked in fast changing environments attempting to add value through the QA teams and processes.
  • Lead the team of QA engineers from design to release for several versions of ACT.
  • Assisted with HTML editing and led coordination for all site creative & technical QA.!
  • Directed UAT QA and development teams in preparing test strategies and analyzing beta results.
  • Coordinated QA efforts and spearheaded the testing process of UAT Team for RACE.
  • Worked closely with QA and automation team on story delivery and defect reviews.
  • Documented the WAPT performance test platform and trained QA Analysts on the tool.
  • Revised QA & UR procedures to meet insurance & State standards.
  • Supported QA and UAT efforts.
  • Collaborated with beta test department to ensure adequate resource allocation and effective feedback to QA department.
  • Established QA policy, standard, procedures and process checklist working in collaboration with the onsite client team.
  • Documented testing phases and lessons learnt and trained resources in the process of production QA testing.
  • Trained non-QA staff for possible QA responsibilities within Railinc.
  • Provided Geometric Dimensioning & Tolerancing, and drawing/specification interpretation support to technicians/machinist/repairmen and QA inspectors as needed.
  • Worked closely with Server setup team and Build team on setting up Dev, QA and UAT env.

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32. Food Preparation

low Demand
Here's how Food Preparation is used in Lead Manager jobs:
  • Key Holder, Preparing deposits, Front Cashier, Shift Leader, and Food preparation.
  • Oversee food preparation and clean-up.
  • Directed proper food preparation Ensured staff and kitchen met all safety guidelines.
  • Maintained weekly schedule and inventory control * Implemented new employment program training * Customer service and food preparation
  • Supervised food preparation and provided daily supervision to food personnel to ensure compliance with Serve-Safe guidelines and Department of Health regulations.
  • Recommended improvements in food preparation methods to obtain better products.

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33. Osha

low Demand
Here's how Osha is used in Lead Manager jobs:
  • Championed environmental waste regulation in partnership with 3rd party for all cast members in accordance with state and OSHA regulations.
  • Ensured compliance within OSHA standards of an extensive (150 items) hazardous material program.
  • Ensured that all rules and regulations required by CMS, OSHA, etc were followed.
  • Completed numerous OSHA training certification programs and passed down training to department employees.
  • Coordinate state and federal OSHA regulations safety meetings with employees and supervisor.
  • Uphold OSHA policies relevant on the production floor to the break room.
  • Performed safety and compliance audits, guided tours for OSHA inspectors.
  • Ensured adherence to DOT and OSHA guidelines.
  • Complied with the regulatory procedures (HAZMAT, OSHA, CGMP, DOT, EPA and FDA).
  • Started a safety program which helped lower OSHA recordable by 32 Percent.
  • Lead Registered Nurse-Supervisory Nursing Aurora Medical Center, Kenosha, Wisconsin * Responsible for the day-to-day operations of the Endoscopy Lab.

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34. Training Programs

low Demand
Here's how Training Programs is used in Lead Manager jobs:
  • Implemented highly successful training programs that significantly improved personnel performance by trouble-shooting software and hardware issues.
  • Managed and assigned instructors to specific training programs for employees, vendors and international customers.
  • Administered and created training programs for entry level to management level employees.
  • Assist managers in conducting formal on boarding and training programs for associates.
  • Designed training programs for sales representatives and trained seasonal employees.
  • Organize and direct worker training programs, hire new staff, and evaluate employee performance in dining facilities.
  • Assist other managers in conducting formal onboarding and training programs for all associates.
  • Learned a new side of retail Engaged in management training programs Dynamic selling

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35. Direct Reports

low Demand
Here's how Direct Reports is used in Lead Manager jobs:
  • Mentored direct reports to professional excellence and optimal performance.
  • Conducted annual Performance Evaluations for Direct Reports.
  • Full P&L responsibility including manufacturing, distribution and technical services with Staff of 6 with 15 direct reports.
  • Managed all aspects of collocation projects with 5 direct reports, including implementation of policies and procedures.
  • Directed the daily operation of the plant, four direct reports and 25-35 union employees.
  • Managed performance, coach and guide career development of up to 9 direct reports.
  • Train and mentor direct reports, leading to increased capabilities and employee satisfaction.

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36. Technical Support

low Demand
Here's how Technical Support is used in Lead Manager jobs:
  • Provided training, user technical support, problem analysis, problem resolution, procedure documentation, and process re-engineering.
  • Deliver technical support, coaching and direction to employees Prepare management level presentations
  • Created daily technical checklist for operations and resolving technical support issues.
  • Ensured maintenance/technical support of equipment as manager on duty.
  • Provided accurate and timely responses for technical support assistance, successfully diagnose and resolved technical, software issues.
  • Installed Point of sales software and provided technical support as required.
  • Provide NDT technical support and guidance to NDT Level 2 Inspectors.
  • Direct sales product promotions, and technical support.
  • Provide IA technical support and expertise on DoD, Committee on National Security Systems and NIST Cybersecurity Policy and Procedures.

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37. Powerpoint

low Demand
Here's how Powerpoint is used in Lead Manager jobs:
  • Create documents and spreadsheets using Microsoft Office Programs Word, Excel, Access, Publisher, and PowerPoint.
  • Create documents or presentations for any of the companies needs using Microsoft Word, PowerPoint and Excel.
  • Trained in Microsoft Office suite including Excel, Word, Access, and PowerPoint.
  • Facilitate safety training meetings and exercises using Microsoft PowerPoint to help employees understand the potential safety hazards in their work environment.
  • Directed creation/production of collateral, HTML, advertising material, and PowerPoint presentations, ensuring on-schedule and within-budget project completions.
  • Supported new business development by planning seminars, preparing PowerPoint presentations, and conducting research on prospects.

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38. Company Standards

low Demand
Here's how Company Standards is used in Lead Manager jobs:
  • Set up machines, supervising production procedures according to company standards
  • Maintained a neat, well groomed appearance including, impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
  • Executed visual presentation, weekly sale exchanges, and floor blueprints to meet company standards.
  • Maintain a high quality program in accordance with State and Company standards and policies.
  • Maintained store and stock room organization to company standards.
  • Achieve or exceed all departmental goals and company standards.
  • Educated clients about current trends and various products Designed merchandise floor and window displays using creative individual thought and company standards.
  • Ensured best technical and business process and policies are implemented for continuous project deliverable and adheres to company standards.
  • Deployed VMware ESX hosts, defined and automated company standards for configuration.

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39. Action Plans

low Demand
Here's how Action Plans is used in Lead Manager jobs:
  • Inherited an unsatisfactory audit and led turnaround operations resulting in improved action plans/audits.
  • Implement performance action plans and disciplinary action when appropriate.
  • Assess participating students' academic needs and collaborate with school administrators at various schools to coordinate action plans to support students.
  • Performed monthly store visits within the Market conducting store audits, action plans, inventory and floor sets.
  • Assessed work functions to develop action plans for intervention, problem solving and quality assurance.
  • Assist the Assistant Store Manager with developing action plans for improving the department's performance.
  • Set productivity goals and develop an action plans for growth and improvement.
  • Generated quotes and action plans for clients.
  • Prepared store action plans development plans which incorporated partners input as a team.

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40. KPI

low Demand
Here's how KPI is used in Lead Manager jobs:
  • Established Key Performance Indicators (KPI's) in order to monitor progress while utilizing lagging and leading indicators for tracking.
  • Exceeded all KPI's despite reporting to four direct managers and three different CSO's in 11 months.
  • Provided Key Performance Indicators (KPI) to senior management and assisted in establishing strategic growth plan.
  • Captured and reported all HHP Rebuild Center KPI's and forecasting on a monthly basis.
  • Handled administration of the Work Manager app in SMP Admin Cockpit.
  • Developed monthly KPI PowerPoint for 1 of the large accounts.
  • LEAN daily management and KPI development.
  • Performed and developed Key Performance Indicators (KPI) evaluations for company projects and to ensure KPIs are met.
  • Tracked sales and lead-related KPIs and worked with senior management to ensure process and budget optimization.
  • Maintained response and return to service KPIs against established service level agreements.
  • establish and maintain adherence to the customers' and internal KPI'S.

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41. Daily Activities

low Demand
Here's how Daily Activities is used in Lead Manager jobs:
  • Directed daily activities of the warehouse including labor scheduling, personnel management, space utilization, inventory and equipment.
  • Directed the hiring, training, and performance evaluations of marketing and sales staff and oversaw their daily activities.
  • Managed daily activities of the firm, accountable for financial operations, employees' scheduling and resolving disputes.
  • Managed contractual issues and daily activities with vendors including PDR, CDR and design reviews.
  • Worked in a team based environment to manage daily activities for campers.
  • Trained in Autoclerk system Skilled in planning, coordinating, and directing all daily activities.

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42. Performance Management

low Demand
Here's how Performance Management is used in Lead Manager jobs:
  • Planned and implemented staff production operations including full scope performance management.
  • Leveraged supplier performance management insights and KPI results into contracting strategies.
  • Administer performance management to identify improvement opportunities and corrective action plans.
  • Conducted performance management based counseling of subordinates.
  • Managed all aspects of Performance Management.
  • Developed and maintained staff through interviews, hiring, training, supervising, and performance management.

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43. Business Development

low Demand
Here's how Business Development is used in Lead Manager jobs:
  • Organized and maintained community and professional relations to drive referrals and new business development on an ongoing basis.
  • Collaborated with cross-functional teams including Business Development, Supplier Management, Engineering, and Contracts.
  • Increased business development, effectiveness and productivity by 50% by winning additional support.
  • Recommended contractual modifications to Business Development and Legal departments.
  • Interact with clients and business development to translate client needs into histology and IHC operations as needed.
  • Handle 7 Developer accounts and 1 Houston Condo Responsible for Austin business development and new account retention

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44. CRM

low Demand
Here's how CRM is used in Lead Manager jobs:
  • Engaged vendor to enhance CRM Mobile user interface and functionality increasing sales force productivity.
  • Managed company CRM system including lead transfer requests and database cleanup
  • Handled security for SAP CRM business roles / transaction approvals and assignments (security profile).
  • Worked with Client to establish a CRM vision and strategy.
  • Manage all HHG leads in Sugar CRM and NAVL QLAB data base.
  • Assist CRM database team with updates and addition of telequalification campaign data.
  • Gained proficiency utilizing both Siebel 7.0 and SFDC (Salesforce.com) CRM systems.

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45. Conference Calls

low Demand
Here's how Conference Calls is used in Lead Manager jobs:
  • Lead domestic and international-executive level conference calls.
  • Attended weekly and monthly conference calls to discuss results and to gain information to pass down to the team.
  • Lead conference calls with District Operational leaders for this program as well as with DLPM and home office partners.
  • Managed team of six performed all managerial tasks of meetings, conference calls, inventory and hiring.
  • Managed payroll, responsible for weekly sale and participated in weekly district and corporate conference calls.
  • Maintained daily calendar: scheduled meetings, conference calls and resolved scheduling conflicts.
  • Attended conference calls to discuss new sales ideas.
  • Participated in all manager meetings, conference calls, and companybusiness meetings.

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46. New Associates

low Demand
Here's how New Associates is used in Lead Manager jobs:
  • Communicated benefit information to new associates and advised on associate compensation matters with the client.
  • Recruited and interviewed new associates.
  • Based on excellent reputation among peers, selected to train and expand new associates on procedures and to work independently.
  • Managed and trained new associates in sales and tech support for full line of Samsung electronics.
  • Conducted interviews, drafted schedules, hired and trained new associates.
  • Completed interviews and orientation for new associates as needed.
  • Train new associates on the registers and store policies.
  • Train new associates and manage a team.
  • Interview and hire new Associates for manufacturing.
  • Coached and trained new associates.
  • Conducted training and orientations for newly hired associates; responsible for ensuring all new associates were onboarded correctly.

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47. Store Opening

low Demand
Here's how Store Opening is used in Lead Manager jobs:
  • Performed daily store opening and closing procedures, planned weekly store schedules, processed daily and weekly paper work.
  • Executed, merchandised and set up store for new store opening.
  • Managed store openings and closing activities.
  • Store opening and closing procedures including deposits.
  • Key holder with daily store opening/closing responsibilities.
  • Coordinated new store opening including floor plans, new merchandise processing, floor sets, visual set ups, and staffing.

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48. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Lead Manager jobs:
  • Manage multiple projects simultaneously that improve the day-to-day operations of Retirement Service Solutions.
  • Provided thorough supervision for day-to-day operations of facility in accordance with policies.
  • Directed day-to-day operations for technology and level 1 support.
  • Manage billing, scheduling, training, and all day-to-day operations to maintain high-level performance of an entire staff.
  • Helped manage all aspects of day-to-day operations.
  • Lead and motivate an eight-person team To ensure all day-to-day operations in the Warehouse are completed correctly, efficiently and on-time.
  • Plan, organize, direct and run optimum day-to-day operations to exceed our customers expectations

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49. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Lead Manager jobs:
  • Seasoned customer service specialist with background in providing advice on diverse customer situations and conflict resolution.
  • Answered phones, operated cash register, successfully implemented conflict resolution.
  • Obtained 2 years sales and management training in scheduling staff, conflict resolution, delegation, and marketing to increase sales.
  • Performed essential duties including training new employees, mentoring employees on proper sales techniques, coaching conflict resolution, etc.
  • Led a team of part time associates and performed scheduling, initial workplace conflict resolution, escalating to management when necessary.
  • Provided counseling to employees and managers, determined appropriate action for conflict resolution, advised on disciplinary action matters.

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50. Weekly Schedules

low Demand
Here's how Weekly Schedules is used in Lead Manager jobs:
  • Created weekly schedules for co-workers, and organized tasks for staff.
  • Plan employee duties for each shift and prepare weekly schedules.
  • Created weekly schedules to ensure shipment process was completed.
  • created weekly schedules for staff.
  • Determined staff promotions and demotions, and terminated employees when necessary Completed weekly schedules according to payroll policies.
  • Created and managed weekly schedules for management and associates within the given budgeting parameters.

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20 Most Common Skill for a Lead Manager

Customer Service32.1%
Safety Procedures10.6%
New Merchandise8.7%
Financial Statements7.7%
Sales Floor5%
Sales Goals4.8%
Loss Prevention3.2%
Daily Operations2.9%

Typical Skill-Sets Required For A Lead Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.6%
24.6%
2
2
Safety Procedures
Safety Procedures
8.2%
8.2%
3
3
New Merchandise
New Merchandise
6.7%
6.7%
4
4
Financial Statements
Financial Statements
5.9%
5.9%
5
5
Sales Floor
Sales Floor
3.8%
3.8%
6
6
Sales Goals
Sales Goals
3.7%
3.7%
7
7
Loss Prevention
Loss Prevention
2.5%
2.5%
8
8
Daily Operations
Daily Operations
2.3%
2.3%
9
9
Staff Members
Staff Members
2.3%
2.3%
10
10
Inventory Control
Inventory Control
2.2%
2.2%
11
11
Bank Deposits
Bank Deposits
1.9%
1.9%
12
12
Logistics
Logistics
1.7%
1.7%
13
13
Customer Complaints
Customer Complaints
1.7%
1.7%
14
14
Data Entry
Data Entry
1.6%
1.6%
15
15
Project Management
Project Management
1.5%
1.5%
16
16
Performance Reviews
Performance Reviews
1.4%
1.4%
17
17
Internet
Internet
1.3%
1.3%
18
18
HR
HR
1.2%
1.2%
19
19
Customer Relations
Customer Relations
1.2%
1.2%
20
20
Retail Store
Retail Store
1.1%
1.1%
21
21
Ensure Compliance
Ensure Compliance
1.1%
1.1%
22
22
POS
POS
1.1%
1.1%
23
23
Inventory Management
Inventory Management
1.1%
1.1%
24
24
Crew Members
Crew Members
1%
1%
25
25
SQL
SQL
1%
1%
26
26
Phone Calls
Phone Calls
0.9%
0.9%
27
27
Company Policies
Company Policies
0.9%
0.9%
28
28
Product Knowledge
Product Knowledge
0.9%
0.9%
29
29
Special Events
Special Events
0.9%
0.9%
30
30
Sigma
Sigma
0.8%
0.8%
31
31
QA
QA
0.8%
0.8%
32
32
Food Preparation
Food Preparation
0.8%
0.8%
33
33
Osha
Osha
0.8%
0.8%
34
34
Training Programs
Training Programs
0.8%
0.8%
35
35
Direct Reports
Direct Reports
0.8%
0.8%
36
36
Technical Support
Technical Support
0.8%
0.8%
37
37
Powerpoint
Powerpoint
0.7%
0.7%
38
38
Company Standards
Company Standards
0.7%
0.7%
39
39
Action Plans
Action Plans
0.7%
0.7%
40
40
KPI
KPI
0.7%
0.7%
41
41
Daily Activities
Daily Activities
0.7%
0.7%
42
42
Performance Management
Performance Management
0.7%
0.7%
43
43
Business Development
Business Development
0.7%
0.7%
44
44
CRM
CRM
0.6%
0.6%
45
45
Conference Calls
Conference Calls
0.6%
0.6%
46
46
New Associates
New Associates
0.6%
0.6%
47
47
Store Opening
Store Opening
0.6%
0.6%
48
48
Day-To-Day Operations
Day-To-Day Operations
0.6%
0.6%
49
49
Conflict Resolution
Conflict Resolution
0.6%
0.6%
50
50
Weekly Schedules
Weekly Schedules
0.5%
0.5%

133,400 Lead Manager Jobs

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