What does a lead manager do?
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
Lead manager responsibilities
Here are examples of responsibilities from real lead manager resumes:
- Lead a team of in home geek squad agents that have the highest productivity in the company.
- Define processes and procedures for manual and automate testing and implement tools to achieve the overall QA objectives.
- Manage social media networks for increase public visibility through Facebook.
- Manage employee payroll activities and effectively evaluate employee performance for promotion opportunities.
- Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
- Require to be certify in CPR, a and first aid.
- Submit work orders to the manger on duty.
- Perform a variety of tasks ranging form dishwasher to manger on duty.
- Establish internal audit procedures to ensure proper accounting to government agencies including FAA, TSA and OSHA.
- Evaluate and confirm that sign in/sign out sheets are accurate each week and send them to payroll for processing.
- Used reservation software, run various computer reports, take payments and post charges with credit cards and cash.
- Plan and execute daily operational briefings and monthly safety meetings in accordance with OSHA, FAA, and company guidelines.
- Act as manager-in-charge if managers are absent; delegate tasks to ensure all processes run smoothly, order and inventory items.
- Mentore and coach managers dealing with change, development, time management, productivity, resource allocation and disciplinary activities.
- Identify opportunities for improving the quality of service delivery methods and procedures; review with appropriate management staff; implement improvements.
Lead manager skills and personality traits
We calculated that 15% of Lead Managers are proficient in Safety Procedures, Sales Floor, and Gross Margin. They’re also known for soft skills such as Communication skills, Management skills, and Time-management skills.
We break down the percentage of Lead Managers that have these skills listed on their resume here:
- Safety Procedures, 15%
Worked with safety manager to make sure facilities meet safety guidelines and employees are following appropriate safety procedures.
- Sales Floor, 12%
Provided excellent customer service on the sales floor, use sale techniques, product knowledge on all items in the store.
- Gross Margin, 12%
Maintain a gross margin near 95%.
- PET, 9%
Trained and oversaw cashiers and pet care associates in order to meet customer needs Maintained store cleanliness and organization.
- Performance Evaluations, 8%
Provided functional management, professional development, and performance evaluations for 19 engineers.
- Product Knowledge, 7%
Focus on increasing store profits by having extensive product knowledge, engaging with our guests and listening to their needs.
Most lead managers use their skills in "safety procedures," "sales floor," and "gross margin" to do their jobs. You can find more detail on essential lead manager responsibilities here:
Communication skills. To carry out their duties, the most important skill for a lead manager to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Lead managers often use communication skills in their day-to-day job, as shown by this real resume: "lead manager for hazardous materials communication and safety/loss prevention. "
Time-management skills. lead managers are also known for time-management skills, which are critical to their duties. You can see how this skill relates to lead manager responsibilities, because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." A lead manager resume example shows how time-management skills is used in the workplace: "accomplished deadline with time management, accomplished sales goals. "
Leadership skills. For certain lead manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a lead manager rely on this skill, as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." For example, this snippet was taken directly from a resume about how this skill applies to what lead managers do: "awarded a navy commendation medal for exceptional leadership and outstanding management and operation of the flight support division. "
Problem-solving skills. A commonly-found skill in lead manager job descriptions, "problem-solving skills" is essential to what lead managers do. Lead manager responsibilities rely on this skill because "top executives need to identify and resolve issues within an organization." You can also see how lead manager duties rely on problem-solving skills in this resume example: "develop the risk management plan from a clinical perspective and coordinate clinical issue escalation and resolution with the project leader. "
The three companies that hire the most lead managers are:
- Capital One764 lead managers jobs
- Deloitte262 lead managers jobs
- 7-Eleven93 lead managers jobs
Compare different lead managers
Lead manager vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
While similarities exist, there are also some differences between lead managers and assistant manager/manager training. For instance, lead manager responsibilities require skills such as "gross margin," "pet," "performance evaluations," and "cleanliness." Whereas a assistant manager/manager training is skilled in "basic math," "math," "store sales," and "taking care." This is part of what separates the two careers.
Assistant manager/managers training tend to reach similar levels of education than lead managers. In fact, assistant manager/managers training are 3.3% less likely to graduate with a Master's Degree and 0.6% less likely to have a Doctoral Degree.Lead manager vs. Assistant store manager of sales
Assistant store managers of sales are executive professionals who are responsible for assisting store managers in supervising staff members as well as store operations. These assistant managers are required to provide excellent customer service and store management to meet the company standard in the overall store presentation. They must develop and implement company policies and procedures so that they can achieve high-quality products and customer service consistently. These assistant managers are also required to monitor budget and payroll records while reviewing financial transactions to ensure that expenditures are authorized.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that lead manager responsibilities requires skills like "safety procedures," "pet," "cleanliness," and "bi." But an assistant store manager of sales might use other skills in their typical duties, such as, "sales strategies," "sales training," "business results," and "retail sales."
Assistant store managers of sales earn similar levels of education than lead managers in general. They're 4.5% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Lead manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
The required skills of the two careers differ considerably. For example, lead managers are more likely to have skills like "gross margin," "pet," "bi," and "exceptional guest." But a assistant manager of operations is more likely to have skills like "front end," "cash handling," "store associates," and "safety standards."
Assistant managers of operations make a very good living in the finance industry with an average annual salary of $65,818. On the other hand, lead managers are paid the highest salary in the retail industry, with average annual pay of $115,262.When it comes to education, assistant managers of operations tend to earn similar degree levels compared to lead managers. In fact, they're 1.7% less likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Lead manager vs. Co-manager/store manager
A co-manager/store manager oversees the daily operations of a store, ensuring smooth workflow and customer satisfaction. They are in charge of setting goals and sales targets, establishing guidelines and timelines, delegating responsibilities among staff, and developing strategies to optimize store operations. They are also responsible for monitoring all store activities, addressing issues and concerns, and resolving them promptly and efficiently. Moreover, as a co-manager/store manager, it is essential to manage and supervise staff, leading them to reach goals while implementing the store's policies and regulations.
Even though a few skill sets overlap between lead managers and co-manager/store managers, there are some differences that are important to note. For one, a lead manager might have more use for skills like "safety procedures," "gross margin," "pet," and "performance evaluations." Meanwhile, some responsibilities of co-manager/store managers require skills like "store associates," "merchandise presentation," "store sales," and "financial performance. "
In general, co-manager/store managers hold similar degree levels compared to lead managers. Co-manager/store managers are 4.0% less likely to earn their Master's Degree and 0.6% less likely to graduate with a Doctoral Degree.Types of lead manager
Updated January 8, 2025
