Operations Manager - Flow Center - Logan Township, NJ
Target 4.5
Lead manager job in New Jersey
The pay range is $71,000.00 - $128,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************* (*********************************************) . About us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here (*********************************** . A role in Distribution and Receive Centers means being on the very front lines of getting product to the guest as fast as possible - a critical differentiator and one of the most essential functions within Logistics. Whether it's through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you'll have the chance to positively impact thousands of fellow team members and Target guests worldwide. There's so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we're always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business. A role as an Operations Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. You will foster a "safety first" culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team's ability to maximize its productivity, growth and development. Create a positive work environment though real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions. You'll have the autonomy to innovate with new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. And your commitment to others will shine when you jump right in to help teams meet their business goals. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: - Four-year degree or equivalent experience - Demonstrated leadership ability, with the ability to engage and motivate others - Excellent communication, interpersonal and organizational skills - Good reasoning, conflict-management, and analytical and problem-solving skills - Able to access all areas of the Distribution Center, including the mezzanine platforms - Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
$71k-128k yearly 2d ago
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Customer Service Operations Manager
Merola Tile Distributors of America
Lead manager job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 5d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Morristown, NJ
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 7d ago
Sr. Manager Transportation Operations
BD (Becton, Dickinson and Company
Lead manager job in Franklin Lakes, NJ
Scope
Reporting to the Associate Director, North America Transportation Compliance, Freight Pay/Audit & Analytics, the Sr. Manager, Transportation Operations is responsible for driving financial performance across inbound and outbound transportation activities supporting Becton Dickinson's manufacturing, sterilization, supplier, and warehouse operations. This role provides strategic oversight of transportation financial results, including annual budget development, quarterly forecasting, and monthly variance analysis.
The Sr. Manager partners closely with business operations to ensure cost performance aligns with expectations, identifying and implementing continuous improvement initiatives to deliver BD Excellence Deployment and achieve cost savings targets while enhancing customer experience. The Sr. Manager also plays a key role in developing and executing "Cost to Win" strategies, assessing process changes, aligning stakeholders, and driving implementation to deliver measurable results. Managing North America finished goods transportation spend of approximately $275M, this role is critical in ensuring effective governance and cost control. Responsibilities include overseeing the carrier rate process, ensuring compliance with Delegation of Authority, and maintaining accurate rate agreements for transportation planning and Freight Audit.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Key Responsibilities
* Lead Strategic Initiatives: Drive the planning, execution, and delivery of complex, high-impact supply chain programs and projects that bring value within the integrated supply chain, with a focus on North America.
* Cost Optimization & Service Improvement: Identify, recommend, and lead initiatives aimed at reducing transportation costs and improving service levels across the network.
* BD Excellence deployment:
* Drive deployment of BD Excellence approach, process and practices to sustain improvement, shape culture and grow empowerment.
* Collaboration: Work closely with other departments such as procurement, warehousing, and customer service to ensure seamless end-to-end supply chain operations.
* Carrier Relationship Management: Support the management of third-party carrier relationships to ensure transportation needs are met in a cost-effective and service-oriented manner.
* Financial Performance Management: Partner with assigned business units to handle annual freight budgets, including:
* Developing baseline spend data for budget creation.
* Performing quarterly budget refreshes based on actual performance and updated assumptions.
* Conducting meticulous monthly variance analysis and providing actionable insights to guide decision-making.
* Performance Monitoring: Develop and maintain key performance indicators (KPIs), metrics, and dashboards to monitor transportation operations and drive continuous improvement.
* Strategy Development: Contribute to the North America transportation strategy for inbound and outbound operations, focusing on technology, systems, and analytics to meet internal and external customer needs.
* Carrier Rate Governance: Oversee the carrier rate process, collaborating with Procurement to ensure contracts and rate agreements are properly driven, retained, and disseminated for Transportation Management System (TMS) planning and freight audit/pay processes.
* Parcel Operations Oversight: Handle the North America parcel analysis function, including:
* Building and maintaining dashboards to monitor spend and activity.
* Serving as the subject matter expert on pricing agreements, service types, freight characteristics
Experience
Minimum of 7 years of progressive experience in Integrated Supply Chain, with expertise in one or more of the following areas: Transportation Management, Planning/Inventory Management, Distribution Management, Analytics, Technical Systems, or Customer Management.
Proven track record to handle multiple priorities, establish clear targets and objectives, and deliver projects on time, including oversight of third-party providers through defined KPIs and performance metrics.
Strong understanding of enterprise systems such as SAP, JDE, BI, BY TMS, and other relational database sources to support metrics, dashboards, management reviews, budgeting, forecasting, and reporting for North America Transportation Operations.
Advanced proficiency in data visualization and analytics tools (Power BI, Excel, etc.) to design and maintain dashboards that drive operational insights and decision-making.
Demonstrated experience as a hands-on leader, with the ability to engage, influence, and advise stakeholders at all levels, fostering collaboration and alignment across complex projects.
CORE COMPETENCIES
Project Management Excellence: Strong ability to plan, complete, and deliver complex initiatives on time and within scope.
Communication & Influence: Exceptional written and verbal communication skills with the ability to influence across multiple levels, functions, and cultures; operates with a strong sense of urgency.
Process Improvement Leadership: Proven track record of driving sustainable process improvements and operational efficiencies.
Matrix Navigation: Skilled at building relationships and driving initiatives within a highly matrixed organization.
Analytical & Technical Expertise: Advanced analytical skills and system proficiency; adept at leveraging data for decision-making.
Problem-Solving Methodologies: Formal training or experience in Lean, Six Sigma, or similar structured problem-solving approaches preferred.
Self-Directed Execution: Ability to work independently and deliver results within tight timelines.
Cross-Functional Awareness: Strong understanding of timing, dependencies, and trade-offs across multiple functional areas; capable of negotiating solutions based on business priorities.
Change Management & Facilitation: Demonstrated ability to lead change, facilitate discussions, and translate ambiguous business needs into actionable strategies.
Technical Proficiency: Highly skilled in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and data visualization tools such as Power BI.
Critical Thinking: Success in converting complex or unclear business requirements into clear strategies and development plans for teams and individuals.
EDUCATION:
* Required: BS in Supply Chain, Industrial Management, Engineering, or Business (or equivalent).
* Preferred: Advanced degree, M.S., MBA
CERTIFICATIONS:
* Preferred; Six Sigma Green or Black Belt, Project Management
OTHER REQUIREMENTS:
* Ability to travel up to 10%
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Potential Discretionary LTI Bonus
Potential reimbursement of phone use
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit **********************
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$143,300.00 - $236,500.00 USD Annual
$143.3k-236.5k yearly 1d ago
Plasma Center Manager
Biolife Plasma Services 4.0
Lead manager job in Egg Harbor City, NJ
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the District Manager and oversee the general management of employees assigned to the production areas. You will manage the operations of the plasma collection facility, including financial, marketing, administrative, regulatory, quality, personnel and facilities management tasks.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
· You will oversee the operations within the facility and use data to monitor metrics
· You will oversee employee hiring, training and develop employee talent
· You will provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data
· You will comply with all federal, state, local and company regulations related to quality of product, employee and donor safety
· You will manage facility audit processes and help resolve any related issues that arise from the audit
· You will forecast and attain production and cost goals, while assuring compliance with BioLife, local and federal regulations
· You will manage bloodborne pathogens protocols
What you bring to Takeda:
· High school diploma or equivalent is required but higher level degree is desired.
· Minimum of three years' experience preferably in a medical or other regulated field, or an equivalent combination of education and experience
· The ability to work weekends/extended work periods and occasionally travel
· A valid and current Cardiopulmonary Resuscitation (CPR) and AED (Automatic External Defibrillator) certification
· Requires ability to be mobile for entire work shift
· Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 lbs.
· Have fine motor coordination, depth perception and ability to monitor equipment sound from a distance
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NJ - Egg Harbor
**U.S. Base Salary Range:**
$94,400.00 - $129,800.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NJ - Egg Harbor
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$94.4k-129.8k yearly 6d ago
Senior Manager of Operations - HVAC (Commercial)
RSM Facility Solutions
Lead manager job in Paramus, NJ
This position is responsible for (1) leading and managing the HVAC team deliverables (2) oversight, quality assurance, compliance, and subject matter expertise for the assigned teams and their scope of duties (3) meeting or exceeding client expectations. This position requires extensive technical HVAC knowledge, attention to detail, and a result-oriented attitude with a great deal of flexibility.
Job Responsibilities:
• Oversee the HVAC team to meet operating standards.
• Manage multiple client accounts.
• Provide technical support to HVAC technicians when needed.
• Review manufacturer proposals or purchase of HVAC materials.
• Ensure work order completion.
• Quote new services.
• Assign vendors.
• Ensure resolution to client issues.
• Evaluate and reconcile invoices for accuracy.
• After-hours/weekend availability for on-call help.
• Other duties as required or assigned.
Proficiencies:
• Time / Project Management skills
• Communication skills
• Problem Resolution skills
• Team Management
• HVAC Technical understanding
• Service excellence experience
• MS Office
• Trade knowledge required
Work Environment/Physical & Visual Demands:
• This position works a standard schedule Monday to Friday, typically within office hours, and overtime flexibility is necessary.
• This position requires extensive phone contact.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.
• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes.
Requirements:
Supervisory Requirements:
This position has supervisory responsibility.
Education/Experience:
A degree with seven years of experience in HVAC estimates, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have the ability to work a flexible schedule when needed, be proficient with MS Office, and have knowledge of a facility's operating system, and HVAC trade and materials.
$125k-178k yearly est. 3d ago
Business Insurance Division Manager
Hardenbergh Insurance Group 4.0
Lead manager job in Marlton, NJ
*We're Hiring: Business Insurance Division Manager*
We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division.
This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies.
What You'll Do:
Lead, coach, and develop a high-performing insurance team
Oversee staffing, onboarding, performance reviews, and employee development
Manage division policies, workflows, and annual goals
Maintain strong carrier relationships and stay ahead of industry changes
Partner with senior leadership on strategic initiatives and special projects
What We're Looking For:
7-10 years leadership experience (Required)
7-10 years of insurance experience (Required)
Active NJ Property & Casualty Producer License (Required)
Must maintain a valid Driver's License and auto liability insurance (Required)
Proven leadership, communication, and problem-solving skills
Strong commitment to confidentiality and data privacy
Why Join HIG?
Work-Life Balance - Hybrid Schedule
Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire)
Flexible Spending Account
Generous PTO (Personal Time Off) and VTO (Volunteer Time Off)
401K - Matching
Mentorship and Career Growth
Wellness Reimbursement Program
Tuition Reimbursement Program
If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************
$95k-147k yearly est. 4d ago
Sr. Manager Transportation Operations
Becton, Dickinson & Company 4.3
Lead manager job in Franklin Lakes, NJ
Position Scope. Reporting to the Associate Director, North America Transportation Compliance, Freight Pay/ Audit & Analytics, the Sr. Manager, Transportation Operations is responsible for driving financial performance across inbound and outbound tran Transportation, Operations, Manager, Continuous Improvement, Business Operations, Transport
$139k-177k yearly est. 1d ago
Operations Manager
Bossbites Inc.
Lead manager job in Red Bank, NJ
Frozen Pizza CPG | Retail-Focused
Reports to: Co-Founder
Type: Full-time
The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales.
This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels.
Key Responsibilities
Demand Planning & Sales Alignment
Own SKU-level demand forecasts by retailer, region, and time period
Incorporate promotional activity, new item launches, and seasonal trends
Partner with Sales and Brokers to align forecasts and mitigate risk
Translate forecasts into executable production and inventory plans
Manufacturing & Co-Manufacturer ManagementLead production planning and scheduling with co-manufacturing partners
Ensure ingredient and packaging availability aligned to production plans
Monitor quality, yields, and adherence to food safety standards
Proactively manage capacity constraints, changeovers, and lead times
Support commercialization of new products and packaging formats
Cold Chain Logistics & Distribution
Manage frozen warehousing and fulfillment partners (3PLs)
Coordinate frozen transportation (FTL/LTL)(work with logistics team)
Ensure temperature compliance and cold-chain integrity
Optimize logistics network and freight costs as distribution expands
Inventory & Shelf-Life Management
Maintain optimal inventory levels by distribution center and retailer
Manage lot control, FIFO, and expiration date compliance
Minimize shrink, write-offs, and obsolete inventory
Balance service levels with working capital efficiency
Retail Operations & Service Excellence
Oversee order fulfillment accuracy and OTIF performance
Ensure compliance with retailer routing guides and operational requirements
Manage shortages, substitutions, and service issues
Monitor and resolve retailer chargebacks and deductions
Support retail launches, promotions, and resets from an ops perspective
Cost & Margin Management
Track and manage COGS, freight, and warehousing expenses
Support pricing strategy and promotional margin analysis
Identify cost-reduction and efficiency opportunities
Partner with Finance to forecast and manage operational budgets
Systems, Process & Scalability
Develop and document SOPs for forecasting, ordering, and fulfillment
Improve data visibility and reporting across operations
Support ERP, planning, or inventory system implementation
Contribute to S&OP processes as the organization matures
Qualifications
5+ years of experience in CPG operations, supply chain, or manufacturing
Experience with frozen or refrigerated foods strongly preferred
Proven experience supporting retail customers (regional or national)
Hands-on experience managing co-manufacturers and 3PLs
Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus)
Ability to manage multiple priorities in a fast-paced environment
Core Competencies
Retail service mindset with strong attention to detail
Structured, proactive, and solutions-oriented
Strong communicator across internal and external stakeholders
Comfortable operating in a scaling, high-growth environment
Results-driven with a focus on execution and accountability
Compensation
Salary Range 150k-200k
Equity
Benefits
$80k-128k yearly est. 2d ago
Assistant Aviation Operations Manager
American Flyers 3.5
Lead manager job in Morristown, NJ
Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees.
Qualifications
Must possess superior verbal, written, organizational, and problem solving skills.
Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth.
Requires applicant to be proactive in all aspects of problem solving with a can do attitude.
Flexibility and willingness to relocate as growth opportunity arises required.
Aviation experience preferred.
Benefits
Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses.
Group Medical Insurance Program
401K with company contributions & Life Insurance Program.
Paid vacations and holidays
Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
$58k-87k yearly est. 7d ago
Bilingual Plant Manager
Greven Executive Search
Lead manager job in Paterson, NJ
We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation.
The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance.
We're seeking someone who can scale with growth and lead effectively in a fast-paced environment.
Ideal candidates will have the following:
Minimum of 5 years leading operations for a food manufacturing plant
Bilingual in Spanish is a requirement
Understanding of KPI's and how to implement
Coaching and mentoring leadership style
Hands-on team player who engages the people
Bakery experience is a huge plus
Food Manufacturing is a must
Location: Paterson, NJ
$119k-165k yearly est. 1d ago
Operations Manager
Indco Inc., Nj
Lead manager job in Gloucester City, NJ
Reports to: President
Employment Type: Full-time, On-site
About the Company
We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications.
Position Overview
The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction.
This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor.
Key Responsibilities
Production & Daily Operations
Identify what is required for staff to carry out their duties.
Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion.
Coordinate between the office and warehouse to keep orders moving efficiently.
Derive and analyze reports regarding operations and pass to management when requested.
Evaluate the company's present operational policies and procedures and suggest ways of improving.
Supply Chain & Inventory
Manage raw material and packaging inventory to avoid shortages or excess stock.
Work with suppliers to ensure timely and cost-effective purchasing.
Track inventory usage and maintain accurate records.
Assist in managing shipping and receiving operations.
Compliance & Safety
Maintain a clean, safe, and organized work environment.
Oversee SDS management and staff safety training.
Ensure building compliance.
Administrative & Financial Support
Assist with cost tracking, job costing, and production efficiency reporting.
Help develop and monitor operational budgets.
Provide input on pricing, scheduling, and contract work planning.
Assist in managing office clerical personnel.
Leadership & Team Development
Work alongside staff when needed to meet deadlines or resolve issues.
Assist supervising production, warehouse and office staff; provide daily direction and feedback.
Build a culture of accountability, teamwork, and continuous improvement.
Qualifications
3-7 years of experience in manufacturing operations.
Strong understanding of production processes, safety practices, and inventory management.
Comfortable being hands-on as a leader and directly involved in day-to-day operations.
Ability to coordinate across multiple departments and balance competing priorities.
Solid communication, organization, and problem-solving skills.
$79k-127k yearly est. 3d ago
Sr. Manager, Customer Ops Knowledge Management
Betmgm
Lead manager job in Jersey City, NJ
Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!
At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
Sr.Manager,Customer OpsKnowledgeManagement
Location: Jersey City, NJ
About the Role
The Sr.Manager, Customer OpsKnowledgeManagementplays a pivotal strategic role in overseeing all aspects of CustomerOperationsprocess governance,customer protection,knowledge infrastructure, and information delivery across Operations (Customer Care, Risk,Paymentsand Fraud), Training, and QA.Leading a high-performing team ofprocess, knowledge management and internal operations self-auditexperts, this roleis central to ensuring excellenceand protectionat scale-crafting end-to-end processes, managing content and compliance systemsusedin Customer Operations, and driving cross-functional initiatives that shape how our operations perform and evolve.
This position serves as a critical partneracross the organization,acting as the primary subject matter expert forknowledgeecosystem needsanddefining processes & proceduresusedin Customer Operations. TheSeniorManager defines and drives the team's strategic roadmap and is accountable for mappinghighly complexoperational flows, auditingdocumentationand processcompliance, and delivering results aligned to companystrategic plan.
Finally, this role acts as a key resource for other stakeholder groups that include Compliance, Regulatory, HR, Product, Technology, and Legalamong others.To support continuous evolution of the business, the Customer OperationsKnowledgeManagement team acts as a key stakeholder in developing new and refining existing procedures to supportand protectoperational changes, new products,agenttooling, and more. Serving asthe keeper of all process and knowledge content for the division, the Customer OperationsKnowledgeManagement team is called upon to produceartifacts on demandwhenrequestedbyvarious internal and externalstakeholders.
Responsibilities
Team Leadership & Strategy
Lead, coach, and empower a team of KnowledgeManagement SMEsand Customer Protection advocates, cultivating a high-performing, collaborative, and growth-oriented environment
Definestrategic planningandgoal settingfor the teamwhilesetting ambitiousyetachievableobjectivesaligned with company anddivisiongoals
Define KPIsthattrack team success across process health, documentation coverage,accuracy,content engagement, and audit readiness
Provide structured performance feedback, mentor team members in technical and stakeholder management skills, and ensure professional development across all levels
Foster a culture of accountability, innovation, and continuous improvement
Process Governance & Operational Mapping
Own the full lifecycle of process creation, optimization, and compliance for CustomerOperations
Direct large-scale, end-to-end mapping initiatives across multiple departments and customer journeys
Serve as the business architect for operational process alignment, ensuring readiness for scaling, automation, and product changes
Partner withteams across the Companyto ensurethatall documentationand processesusedby Customer Operationsmeets regulatory and jurisdictional standards
Knowledge & Content Infrastructure
Define requirementsforknowledgemanagement toolingnecessaryto manage the expanding scope and complexity of Customer Operations ContentManagementneeds
Ensures thatthe knowledge ecosystem (e.g., Zendesk Guide,Sprinklr,SharePoint)and strategic roadmapsupports day-to-day operations,regulatory alignment,future scaling, and otherstrategic initiatives
Supportsthe development and QA of customer-facing standard messaging across all operational teams
Act as the senior point of contact for Customer Operationsdocumentation architecture, taxonomy, and content lifecycle management
Partners with Customer Operations Platforms to ensure adherence with data retention standards
Implements change management and version control protocols that ensure all knowledge content iscontinuously updated and kept current
Cross-Functional Leadership & Planning
Act as the primary Process & Content representative for CustomerOperationsteams, shaping strategic tooling, automation design, and operational readiness
Influence product, tooling, and self-service enhancements byrepresentingend-user workflows, business risk, and processinterdependencies
Lead planning and documentation support foroperationalexpansions, high-impactinitiatives, or compliance-triggered process overhauls
Represent the teamand division overallin leadership forums, workstreams, and planningmeetings
Audit, Compliance & Risk Mitigation
Oversee internal and external audit preparations and responses, ensuring all documentation is current, compliant,version controlled, and defensible
Partner with Compliance and Legal tomaintainauditable controls across all documented areas, especially in high-risk or regulatedjurisdictions
Proactivelyidentifyand resolve documentation or process risks through cross-functional remediation
Consistently conduct audits for compliance with various protocols which may require working through others such as QA, Insights & Analytics, BI, etc.
Qualifications
Required:
Ability to gain andmaintaina gaming license through theappropriatejurisdictionsas a condition of hire and continued employment
4+ years of experience in process management, content strategy, or operational enablement, with at least 2 years in a formal people management or leadership role
Proven ability to lead high-performing teams and build scalable frameworks across multiple lines of business
Deep understanding of regulated operations, internal control requirements, and process auditing
Strong analytical, strategic planning, and stakeholder engagement skills
Exceptionalorganizational,writing and communication skills with an eye for clarity, detail, and usability
Experience managing large-scale knowledge bases, CMS platforms (e.g., Zendesk Guide,Sprinklr,SharePoint), and standard messaging libraries
Proven success collaborating withstakeholders across divisions and varying levelsorganizationally
Ability to manage multiple priorities under tight timelines whilemaintainingquality.
Preferred:
Strong preference for experience in the gaming, fintech, or sports betting industries
Familiarity with knowledge system integrations into self-service platforms, IVRs,and/or AI-powereddigital journeys
Working knowledge of content tagging, taxonomy systems, and knowledge delivery UX principles
Compensation
The annual salary range for this position is $114,000 - $149,625. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
If you need assistance or accommodation with your application due to a disability, you may contact us at .
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
$114k-149.6k yearly 2d ago
General Manager
Fetch Fulfillment
Lead manager job in Lakewood, NJ
Context
Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grew as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.
Currently, Fetch counts 50+ brands as customers. We ship 1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.
Fetch is seeing 5-10% month-over-month growth, driven by our reputation for unbeatable operating performance alongside some of the best tech in the industry. Other 3PLs may merge into Fetch over the next 1-3 years, driving even faster growth than we're already experiencing.
Given our growth, we now need a strong operations leader to continue scaling the team and delivering great outcomes for both current and incoming customers.
As this is a critical role for the company's success, it will report directly into the CEO.
Goals
Take over all aspects of operations management from the CEO within 90 days.
Create a high-performance operating culture with loyal, motivated, accountable staff.
Compensation
Total compensation: $116K annually, consisting of Base Salary and Performance Bonus
Base Salary: $90K base
Performance Bonus: $26K performance-based annual bonus, paid out as $500 every week - contingent on hitting 99.5% same-day shipping, 99.95% order-line fill rate, 0.05% mis-ship rate, and 350% labor leverage (invoiced labor dollars divided by direct-labor cost). These are reflective of Fetch's current operating performance and tracked live on company dashboards.
PTO: 3 weeks paid per year
401k: Available, with up to 6% company match (max allowed by law)
Health insurance: Fetch contributes up to 50% of the premium for any plan you buy for yourself + your family on getcovered.nj.gov
Requirements (will be tested during interview)
Hard skills
Bachelor's degree expected; Operations / STEM degrees preferred
Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization
Proven ownership and execution against a continuous-improvement roadmap
Proven ability to fix a broken process
Proven ability to hire, onboard, and fire effectively across staff and management levels
Soft skills
Extreme ownership
Extreme attention to detail
Extreme drive & self-motivation
Extremely fast learner
Contagious passion & optimism
Admired leader
Superb oral communicator
Milestones
Internal-facing
Become forklift-certified and able to certify new forklift drivers for Fetch
Learn every process within the operation: Picking; Packing; Kitting; Receiving; Returns; Cycle Counts; Package intercepts; Cross-border shipments; B2B shipments
Support Fetch's Head of Customer Success on all customer-facing initiatives: new-customer launches, new-product launches, influencer campaigns, dead stock removals, peak season preparation, etc.
Document employee performance expectations in a handbook and share with current and new employees
Document every operational process and make it easy to train new hires
Be able to hire, onboard, and fire effectively at both staff and management levels, using metrics to hold staff accountable
Be able to hire, onboard, and fire temp workers for peak season
Build a resilient operation that does not require heroics from any one person. Test of success: any other person within Operations should be able to take 2 weeks off without jeopardizing Fetch's success.
Develop and execute on a continuous-improvement roadmap for the company, with particular focus on: Preparing for spikes in demand; Expanding warehouse capacity with racking & layout changes; Keeping shipping supplies in-stock
External-facing
Successively take over operational vendor relationships: carriers, staffing agencies, shipping supplies, utilities, contractors, machine dealers. Hold all vendors accountable for meeting Fetch's daily operating needs.
Price and execute new projects with customers, performing time-studies as needed
Operationally onboard all new customers brought in by the CEO & GTM team
$116k yearly 3d ago
Marketplace Operations Manager
Leuchtturm Gruppe USA
Lead manager job in Brookfield, NJ
F
lexibility as needed, but day-to-day is in-office.
Lighthouse Publications Inc. is the U.S. subsidiary of Leuchtturm Gruppe, a global provider of premium stationery and collecting supplies. We represent brands including LEUCHTTURM1917, Semikolon, Stilform, and others, and operate a growing multi-channel ecommerce business in the U.S.
Role Overview
We are seeking a Marketplace Operations Manager to own and grow our third-party marketplace channels, with Amazon as the primary focus.
This is a hands-on, execution-focused role with clear ownership and measurable outcomes. You will work closely with internal teams, external partners, and one direct report to ensure marketplace operations are efficient, compliant, and positioned for steady growth.
Key ResponsibilitiesAmazon Marketplace Operations
Own day-to-day Amazon Seller Central operations, including catalog health, listings, compliance, and expansion
Create, maintain, and optimize A+ Content and Amazon Brand Store content in alignment with brand guidelines
Support product launches and ongoing catalog enhancements
Monitor, troubleshoot, and resolve listing issues, suppressions, and policy flags
Manage catalog updates at scale, including bulk uploads and listing audits where appropriate
Advertising & Performance
Act as the primary point of contact for our Amazon advertising agency
Lead regular performance reviews, align on priorities, and ensure timely execution
Monitor advertising performance and proactively identify opportunities or risks
Reporting, Inventory & Pricing Coordination
Manage Amazon reporting, payouts, fees, and basic accounting reconciliation
Maintain clear, reliable performance reporting for revenue and profitability
Coordinate inventory availability and address operational issues tied to stock levels (e.g., suppressions, stranded inventory)
Support pricing hygiene and promotional coordination in partnership with internal teams
Team & Process
Oversee and support team members responsible for listings and supporting marketing and business operations
Document processes and workflows to ensure consistency, continuity, and scalability
Marketplace Expansion
Support the launch and ongoing operation of additional marketplaces over time (e.g., eBay, Walmart)
Qualifications
Hands-on experience managing Amazon Seller Central
Working knowledge of A+ Content, Amazon Brand Stores, and advertising workflows
Strong organizational skills with high attention to detail
Comfortable operating within marketplace rules, policies, and operational constraints
Clear communicator who follows through and closes loops
Lighthouse Publications Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
$80k-128k yearly est. 5d ago
Uro Oncology Business Manager - New Jersey
Immunitybio
Lead manager job in Newark, NJ
ImmunityBio, Inc. (NASDAQ: IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells. We envision a day when we no longer fear cancer, but can conquer it, thanks to the biological wonder that is the human immune system. Our scientists are working to develop novel therapies that harness that inherent power by amplifying both branches of the immune system, attacking cancerous or infected cells today while building immunological memory for tomorrow. The goal: to reprogram the patient's immune system and treat the host rather than just the disease.
Why ImmunityBio?
* ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases.
* Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California.
* Work with a collaborative team with the ability to work across different areas of the company.
* Ability to join a growing company with professional development opportunities.
Position Summary
The Uro Oncology Business Manager's main objective is to drive clinical conviction of Anktiva and achieve performance results within their territory. The role will focus on gaining breadth and depth of treatment adoption from the LUGPA clinics, Academic institutions, and IDN Hospitals who treat and manage early-stage bladder cancer patients within their territory. The Uro Oncology Business Manager will need to understand the unique market opportunities of their geography, including account affiliations and decision makers, prescriber influencers, and treatment pathways.
Essential Functions
Execute sales strategy to drive Anktiva's treatment adoption across all clinics and prescribers who treat and manage patients with approved indicators.
Build trusting customer relationships and provide clear educational information to communicate efficacy results and define appropriate patient identification.
Develop and maintain meaningful disease state knowledge and product expertise to provide value proposition to the customer.
Analyze account performance, identify prescriber adoption barriers, and propose solutions to address barriers.
Collaborate with ImmunityBio matrix partners to identify opportunities and/or change territory tactics.
Accountable for the training of all relevant HCP's on Anktiva dosing, administration, and overall treatment expectations for all accounts within the territory.
Utilize approved resources to educate and answer questions regarding reimbursement and contracting information.
Appropriately utilize company approved marketing tools and resources to craft a targeted approach to manage accounts and geographic territory.
Plan, lead, and execute speaker programs for the top providers and clinics within the territory.
Represent product in a professional, compliant, and ethical manner.
Complete all administration, reporting, and training tasks proficiently and on time.
Perform other duties as assigned.
Education & Experience
Bachelor's degree with 6+ years in healthcare, pharmaceutical, biotech, or medical device companies required.
4+ years urological oncology/urology experience required
Proven track record of success and experience in start-up biopharma and/or diagnostics company required
Comprehension of the buy and build model preferred
Must possess and maintain a current valid driver's license required
Knowledge, Skills, & Abilities
Communicate effectively with social/emotional/relational intelligence, both verbally and written, with team members, leadership, and customers.
Create genuine relationships with customers based on integrity and trustworthiness.
Ability to be a continual learner, open to innovative ideas and solutions while collaborating with cross-functional commercial members.
Ability to gain consistent access and develop strong professional relationships with health care providers in community and hospital settings.
Understand the complexities and subtleties of the urologic oncology marketplace and customer segments.
Demonstrate strong business acumen, analytics, and account management skills.
Effective prioritization, flexibility and change management abilities in a dynamic environment.
Candidates will have integrity, be inclusive and collaborative.
Working Environment / Physical Environment
Remote
The willingness and ability to travel overnight
Requires driving a personal vehicle on behalf of the Company
Must successfully complete a motor vehicle record check upon hire and annually thereafter
Must maintain a standard form of automobile liability insurance that meets the company's required minimum coverage limits (currently $250,000/$500,000 bodily injury liability and $100,000 property damage liability),
Must provide proof of insurance coverage that meets these requirements upon hire and annually thereafter
This position is eligible for a discretionary bonus and equity award. The annual base pay range for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.
$190,000 (entry-level qualifications) to $190,000 (highly experienced) annually
The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed.
ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options * Health and Financial Wellness Programs * Employer Assistance Program (EAP) * Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability * Healthcare and Dependent Care Flexible Spending Accounts * 401(k) Retirement Plan with Company Match * 529 Education Savings Program * Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks * Paid Time Off (PTO) includes: 11 Holidays * Exempt Employees are eligible for Unlimited PTO * Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day * We are committed to providing you with the tools and resources you need to optimize your Health and Wellness.
At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
$82k-148k yearly est. 5d ago
General Manager- EWR
Global Elite Group 4.3
Lead manager job in Newark, NJ
General Manager - Aviation Security Company
Company: Global Elite Group
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Our teams safeguard critical aviation infrastructure, support airlines and airport authorities, cargo facilities and strengthen national security through consistent, high-quality operational performance.
Joining Global Elite Group means stepping into a role where your leadership directly strengthens airport safety, enhances operational performance, and supports the integrity of the aviation industry. If you are an experienced aviation or airport operations professional ready for a leadership role with impact, we invite you to apply.
Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
Position Overview:
Global Elite Group is seeking a highly skilled General Manager to lead our full aviation security operation at Newark Liberty International Airport (EWR), one of the busiest, most complex international gateways in the country.
The General Manager is responsible for all airline security programs, terminal contract operations, regulatory compliance, and multi-shift security personnel. This leader sets the operational culture for the entire station and ensures the highest standards of safety, service, and accountability.
This is a mission-critical leadership role ideal for someone who thrives in a fast-paced airport environment, excels at managing people and processes, and is committed to delivering best-in-class aviation security services.
Compensation & Benefits:
Salary- $90,000-$100,000
Medical, Dental, Vision, AFLAC,
Paid Time Off + Holiday Pay
401(k) with employer match
Employee engagement, development, and advancement pathways
A dynamic airport operations environment that strengthens your judgment, leadership skills, and professional growth
Opportunities to collaborate with TSA, airport authorities, airline clients, and law enforcement partners
Key Responsibilities:
Operational Leadership
Oversee all aviation security operations at EWR, including airline, and terminal security
Ensure full compliance with TSA, DHS, CBP, airport authority, and airline security program requirements
Maintain operational readiness of personnel, access control, vehicles, and equipment
Leadmanagement team ensuring daily coordination of staffing, scheduling, deployment, and shift coverage for 24/7 operations
People Management & Talent Development
Lead a team of managers, supervisors, and front-line security officers
Build a strong leadership culture grounded in accountability, professionalism, and mission-driven performance
Guide and provide oversight to the management team in support of hiring, training, performance improvement, and supervisory development
Client and Stakeholder Engagement
Serve as primary point of contact for airline partners, TSA leadership, CBP, terminal partners, and airport authorities
Respond to service disruptions, operational escalations, and audit findings
Participate in security planning meetings, airport exercises, and regulatory inspections
Compliance, Quality Control & Risk Management
Ensure execution of all airport security programs (AOSSP, PCSSP, ACISP, airline-specific requirements)
Lead internal audits, corrective action planning, and continuous compliance improvement
Conduct field inspections, quality checks, and incident investigations
Financial Oversight & Contract Performance
Manage station labor planning, overtime control, and operational efficiency
Ensure that service levels, KPIs, and contract deliverables are consistently met
Oversee accurate timekeeping, payroll processes, and personnel documentation
Required Qualifications:
High school diploma or GED required; Associate or Bachelor's degree preferred.
Valid state security guard license
3-5+ years of management experience in aviation security, airport operations, or TSA-regulated environments
Strong working knowledge of TSA security programs and airport regulatory requirements
Prior leadership experience managing multi-shift operations in a 24/7 environment
Ability to obtain and maintain an MIA SIDA badge with CBP seal
Valid driver's license with clean driving record
Excellent communication, decision-making, and conflict-resolution skills
Experience managing airline and cargo security programs strongly preferred
Bilingual fluency in Spanish and English required due to the operational needs of MIA's workforce, passenger base, and client partners
High-level professionalism, integrity, and ability to lead under pressure
Why Join Us?
Joining Global Elite Group means stepping into a mission-driven role at one of the nation's busiest and most complex airports, where your leadership directly contributes to aviation safety and homeland security. As a General Manager, you will collaborate closely with TSA, CBP, airline partners, and airport authorities, becoming a trusted operational leader within the airport ecosystem. You'll have the opportunity to grow your career in operations management, compliance, or regional leadership, all while being part of a company nationally recognized for its commitment to excellence, integrity, and best-in-class aviation security services.
$90k-100k yearly 2d ago
Assistant Store Manager
Bootbarn, Inc. 4.2
Lead manager job in Paramus, NJ
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
ASSISTANT STORE MANAGER DUTIES
Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company.
Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
Assess and communicate localized customers' needs to Store Manager.
Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
Possess well-developed business acumen and understands all aspects of the store's operations.
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
Additional duties as assigned by District Manager or Store Support Center partners.
QUALIFICATIONS
Associate's Degree and/or 2 to 4 years of experience in retail store management
Experience managing direct reports and leading teams in a selling environment.
Strong organizational and time management skills with the ability to manage multiple priorities.
Strong communication, customer service, time management and organizational skills.
Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
Flexibility with scheduling and willing to work extended hours when necessary.
Up to 15% travel to support local stores, as needed.
COMPETENCIES
Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance.
Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity.
Customer-Centric: Approach Promotes a customer-first selling culture by modeling service behaviors that prioritize consistent, high-quality experiences to build loyalty and trust.
Leadership & Team Development: Leads with Boot Barn's core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long-term success.
Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store's long-term goals.
PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES
Competitive hourly rate*($19.00-$22.00hr) plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
Paid Time Off plan for year-round Boot Barn Partners.
Medical, Dental, Vision and Life Insurance.
401(k) plan with generous company matching.
Flexible schedules and work/life balance.
Opportunities for growth at every level -- we are opening 50+ new stores each year.
Compensation varies based on geography, skills, experience, and tenure
For eligible Boot Barn Partners
PHYSICAL DEMANDS & WORK ENVIRONMENT
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
Standing, walking, and squatting more than fifty percent of the work shift.
Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
Ability to use a ladder and/or step stool occasionally.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with partners and customers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ X ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
* The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
* Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at **************, Option 4.
California Privacy Notice
$19-22 hourly 6d ago
Shift Manager
Buffalo Wild Wings, Inc. 4.3
Lead manager job in Plainfield, NJ
Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary e Shift Manager, Manager, Restaurant, Management
$32k-38k yearly est. 2d ago
Responsible Gaming Deputy Manager
Bet365
Lead manager job in Marlton, NJ
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
The Responsible Gaming department is dedicated to promoting responsible gaming practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations.
In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gaming strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers.
Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
Qualifications
Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US.
Proven ability to lead and develop teams, with a focus on coaching and mentoring.
Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills to assess risks and propose effective solutions.
Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.
Additional Information
Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards.
Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gaming and implementing mitigation strategies.
Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions.
Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.