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Assistant Store Manager (331)
Stop & Shop 4.3
Lead manager job in New York, NY
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$41k-47k yearly est. 2d ago
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Manager of Business Operations (Real Estate Firm)
Keller Augusta
Lead manager job in Montclair, NJ
Our client is a New Jersey-based real estate investment management firm focused on value-add infill light industrial properties in select East Coast markets. The firm currently operates a 100 building, 7.0 million square foot portfolio, and its management team brings over 75 years of combined experience investing through multiple cycles.
The cornerstone of the firm's investment strategy is middle-market transactions with strong fundamentals that can be stabilized at a discount to intrinsic value and generate durable cash flow.
Position Overview:
Our client is seeking a Manager of Business Operations to serve as a trusted, hands-on operational and accounting partner to the principals. This individual will oversee the financial, administrative, and operational infrastructure of the firm and its related entities, manage third-party service providers, support investor-facing needs, and help build scalable accounting and operations processes as the platform grows.
This is a unique opportunity for an experienced, detail-driven professional to work directly with the principals and play a critical role in the firm's evolution, with a path to expand leadership in the company over time.
Key Responsibilities
Accounting, Bookkeeping & Financial Oversight (50%+)
Oversee bookkeeping and accounting across all Camber enterprise entities, investment vehicles and its asset services company.
Manage and quality-control third-party bookkeeping and accounting providers to ensure accuracy, completeness, and timely reporting.
Lead audit preparation for joint-ventures-collect documentation, coordinate with auditors, and serve as the internal point of contact.
Manage the tax filing process across entities, including extensions, tracking deliverables, and monitoring K-1 timing and submissions.
Assist principals with accounting matters, including guarantor reporting, loan-related documentation and entity-level reconciliations.
Payroll, Benefits & Corporate Administration
Oversee payroll processing; verify accuracy and support compensation-related reviews.
Manage the annual health insurance renewal process with external brokers; maintain active coverage and vendor relationships.
Serve as administrator for the company's 401(k) plan, coordinating with plan providers and ensuring compliance.
Maintain corporate-level and employee-related insurance policies (E&O, general liability, workers comp, etc.); file and coordinate insurance claims as needed.
Support employee reviews, onboarding, offboarding, and general HR administration.
Operational Infrastructure & Technology
Contribute in oversight of the firm's AI-enabled database and asset-management software, ensuring data integrity, system optimization, and team-wide adoption.
Oversee property-level insurance tracking and interface with property management teams.
Identify opportunities to streamline workflows, enhance processes, and implement new systems as the platform continues to scale.
Investor & Stakeholder Interaction
Collaborate with principals on investor communication, reporting requests, and ad hoc investor support.
Assist with documentation related to audits, capital calls, distributions, and other JV reporting requirements.
Support data management, compliance tracking, and reporting workflows related to investor relationships.
Firmwide Operations & Special Projects
Serve as a strategic right hand to the principals across operational, financial, and administrative matters.
Manage vendor relationships across accounting, insurance, payroll, benefits, technology, and other operational functions.
Lead special projects tied to acquisitions, dispositions, financings, or entity-level initiatives.
Coordinate guarantor reporting and documentation for principal-level loan guarantees.
Qualifications:
5-10+ years of experience in accounting, operations, or business management (ideally within real estate, private equity, or a family office).
Strong accounting acumen; comfort managing multiple entities and working with external CPAs and bookkeepers.
Experience coordinating audits, tax filings, and multi-entity reporting.
High level of professionalism and discretion, especially when handling principal-level and investor-facing matters.
Technologically savvy; experience with reporting tools and AI/technology enabled platforms.
Exceptional organizational skills and attention to detail; ability to manage competing priorities across numerous workflows.
Team-first mentality with the confidence to operate autonomously and directly with senior leadership.
$80k-134k yearly est. 5d ago
Sr. Manager Transportation Operations
BD (Becton, Dickinson and Company
Lead manager job in Franklin Lakes, NJ
Scope
Reporting to the Associate Director, North America Transportation Compliance, Freight Pay/Audit & Analytics, the Sr. Manager, Transportation Operations is responsible for driving financial performance across inbound and outbound transportation activities supporting Becton Dickinson's manufacturing, sterilization, supplier, and warehouse operations. This role provides strategic oversight of transportation financial results, including annual budget development, quarterly forecasting, and monthly variance analysis.
The Sr. Manager partners closely with business operations to ensure cost performance aligns with expectations, identifying and implementing continuous improvement initiatives to deliver BD Excellence Deployment and achieve cost savings targets while enhancing customer experience. The Sr. Manager also plays a key role in developing and executing "Cost to Win" strategies, assessing process changes, aligning stakeholders, and driving implementation to deliver measurable results. Managing North America finished goods transportation spend of approximately $275M, this role is critical in ensuring effective governance and cost control. Responsibilities include overseeing the carrier rate process, ensuring compliance with Delegation of Authority, and maintaining accurate rate agreements for transportation planning and Freight Audit.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Key Responsibilities
* Lead Strategic Initiatives: Drive the planning, execution, and delivery of complex, high-impact supply chain programs and projects that bring value within the integrated supply chain, with a focus on North America.
* Cost Optimization & Service Improvement: Identify, recommend, and lead initiatives aimed at reducing transportation costs and improving service levels across the network.
* BD Excellence deployment:
* Drive deployment of BD Excellence approach, process and practices to sustain improvement, shape culture and grow empowerment.
* Collaboration: Work closely with other departments such as procurement, warehousing, and customer service to ensure seamless end-to-end supply chain operations.
* Carrier Relationship Management: Support the management of third-party carrier relationships to ensure transportation needs are met in a cost-effective and service-oriented manner.
* Financial Performance Management: Partner with assigned business units to handle annual freight budgets, including:
* Developing baseline spend data for budget creation.
* Performing quarterly budget refreshes based on actual performance and updated assumptions.
* Conducting meticulous monthly variance analysis and providing actionable insights to guide decision-making.
* Performance Monitoring: Develop and maintain key performance indicators (KPIs), metrics, and dashboards to monitor transportation operations and drive continuous improvement.
* Strategy Development: Contribute to the North America transportation strategy for inbound and outbound operations, focusing on technology, systems, and analytics to meet internal and external customer needs.
* Carrier Rate Governance: Oversee the carrier rate process, collaborating with Procurement to ensure contracts and rate agreements are properly driven, retained, and disseminated for Transportation Management System (TMS) planning and freight audit/pay processes.
* Parcel Operations Oversight: Handle the North America parcel analysis function, including:
* Building and maintaining dashboards to monitor spend and activity.
* Serving as the subject matter expert on pricing agreements, service types, freight characteristics
Experience
Minimum of 7 years of progressive experience in Integrated Supply Chain, with expertise in one or more of the following areas: Transportation Management, Planning/Inventory Management, Distribution Management, Analytics, Technical Systems, or Customer Management.
Proven track record to handle multiple priorities, establish clear targets and objectives, and deliver projects on time, including oversight of third-party providers through defined KPIs and performance metrics.
Strong understanding of enterprise systems such as SAP, JDE, BI, BY TMS, and other relational database sources to support metrics, dashboards, management reviews, budgeting, forecasting, and reporting for North America Transportation Operations.
Advanced proficiency in data visualization and analytics tools (Power BI, Excel, etc.) to design and maintain dashboards that drive operational insights and decision-making.
Demonstrated experience as a hands-on leader, with the ability to engage, influence, and advise stakeholders at all levels, fostering collaboration and alignment across complex projects.
CORE COMPETENCIES
Project Management Excellence: Strong ability to plan, complete, and deliver complex initiatives on time and within scope.
Communication & Influence: Exceptional written and verbal communication skills with the ability to influence across multiple levels, functions, and cultures; operates with a strong sense of urgency.
Process Improvement Leadership: Proven track record of driving sustainable process improvements and operational efficiencies.
Matrix Navigation: Skilled at building relationships and driving initiatives within a highly matrixed organization.
Analytical & Technical Expertise: Advanced analytical skills and system proficiency; adept at leveraging data for decision-making.
Problem-Solving Methodologies: Formal training or experience in Lean, Six Sigma, or similar structured problem-solving approaches preferred.
Self-Directed Execution: Ability to work independently and deliver results within tight timelines.
Cross-Functional Awareness: Strong understanding of timing, dependencies, and trade-offs across multiple functional areas; capable of negotiating solutions based on business priorities.
Change Management & Facilitation: Demonstrated ability to lead change, facilitate discussions, and translate ambiguous business needs into actionable strategies.
Technical Proficiency: Highly skilled in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and data visualization tools such as Power BI.
Critical Thinking: Success in converting complex or unclear business requirements into clear strategies and development plans for teams and individuals.
EDUCATION:
* Required: BS in Supply Chain, Industrial Management, Engineering, or Business (or equivalent).
* Preferred: Advanced degree, M.S., MBA
CERTIFICATIONS:
* Preferred; Six Sigma Green or Black Belt, Project Management
OTHER REQUIREMENTS:
* Ability to travel up to 10%
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Potential Discretionary LTI Bonus
Potential reimbursement of phone use
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit **********************
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$143,300.00 - $236,500.00 USD Annual
$143.3k-236.5k yearly 5d ago
Agency Operations & Bookkeeping Manager
Knightsbridge Park
Lead manager job in New York, NY
Knightsbridge Park is looking for a disciplined, detail-oriented professional to handle the day-to-day administrative, financial, and operational systems of our boutique marketing agency. This is not a "creative strategy" role; it is a vital, hands-on position focused on the accuracy of our books, the maintenance of our benefits, and the consistency of our office workflows.
The ideal candidate is someone who values stability and mastery of the role over rapid title progression or team expansion.
You are someone that enjoys "getting under the hood" of spreadsheets, ensuring vendors are paid on time, and keeping our administrative systems organized. We are looking for someone who finds satisfaction in high-level accuracy and operational stability.
Key Responsibilities
Bookkeeping & Financial Coordination
Full-Cycle Bookkeeping: Take over daily data entry, including accounts payable (vendor bills) and accounts receivable (client invoicing), ensuring all transactions are coded correctly in QuickBooks Online.
Payroll Administration: Own the end-to-end payroll process, including calculating commissions/bonuses, managing deductions, and ensuring timely payment via our payroll provider.
Budget & Expense Control: Reconcile all agency credit cards and employee expense reports; monitor client media budgets in Airtable to ensure we are pacing correctly against estimates.
External Liaison: Serve as the main point of contact for our external CPA firm, providing them with "clean" books for the month-end close and year-end tax filings.
Financial Reporting: Generate weekly cash-flow snapshots and monthly P&L reports for Leadership, providing context on any significant variances.
Benefits & Insurance Administration
Benefits: Act as the internal point person for health insurance and 401k enrollment. You will manage open enrollment periods and assist new hires with benefits onboarding.
Insurance & Compliance: Manage renewals for General Liability, E&O, and Workers Comp insurance. Ensure all corporate filings and renewals are handled ahead of deadlines.
Office & Systems Maintenance
Process Documentation: Maintain and update our SOPs (Standard Operating Procedures). We need someone who ensures the "Company Handbook" is accurate and followed.
Software Admin: Manage seat licenses and access for our tech stack (Google Workspace, Airtable, Slack, etc.).
Documentation: Maintain a clean, audited digital filing system for all legal, HR, and financial documents.
General Operations
Onboarding: Facilitate the administrative side of hiring (IT setup, contract signing, and systems training).
Vendor Relations: Manage relationships with the landlord, utility providers, and software vendors to ensure service continuity.
Qualifications
Relevant Experience: 5+ years in an Office Manager, Bookkeeper, or Business Administrator role. Experience in a professional services or agency environment is a plus.
Technical Skills: High proficiency in QuickBooks Online and Excel is non-negotiable. Experience with Airtable or similar database tools is preferred.
The Right Mindset: You prefer a "steady hand on the wheel" approach. You are organized to a fault and frustrated by messy folders or unmapped processes.
Communication: Clear, professional, and direct. You can explain a billing discrepancy to a client or a benefits package to an employee with ease.
Salary Range of $75,000 - $95,000 depending on experience
$75k-95k yearly 5d ago
General Manager - Luxury Residential Building
Advice Personnel 3.8
Lead manager job in New York, NY
An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management.
Responsibilities:
Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality.
Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents.
Direct the daily operations of the property, encompassing all residential, amenity, and common areas.
Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies.
Support hiring, onboarding, and continuous staff training.
Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships.
Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns.
Ensure full adherence to building codes, safety regulations, and city/state housing requirements.
Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation.
Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis.
Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations.
Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs.
Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities.
Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters.
Requirements:
12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity.
Experience with NYC affordable housing compliance.
Experience leading high-performing teams and overseeing all aspects of property operations.
Proficiency in Yardi and strong financial and budget management skills.
Excellent resident relations, communication, and vendor management abilities.
Commitment to operational excellence, safety, and superior service standards.
Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits.
The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives.
Please send your resume for immediate consideration to: nlipari@adviceny.com
If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated.
Advice Personnel
*Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
$175k-200k yearly 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Morristown, NJ
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 4d ago
Private Credit Operations Manager
Atlantic Group 4.3
Lead manager job in New York, NY
Type: Perm (Contingency)
Job #47221
Salary: $175,000
Job Overview - Private Credit Operations Manager: Compensation: $175,000 - $200,000/year + bonus
Schedule: Monday to Friday (Hybrid)
Atlantic Group is hiring a Private Credit Operations Manager in New York, NY, with our client. In this hybrid role, you'll oversee trade settlement, loan operations, reporting, and data integrity across private credit and direct lending strategies. You will manage daily workflows, collaborate with cross-functional teams, and use platforms like ClearPar, IHS Markit, WSO, and Loan IQ for trade processing. Ideal for operations professionals focused on automation, accuracy, and workflow optimization.
Responsibilities as the Private Credit Operations Manager:
Trade Execution & Settlement: Oversee accurate and timely settlement of private credit trades by coordinating with agents, custodians, administrators, and internal teams.
Loan Operations & Systems: Manage trade processing and settlement workflows using platforms such as ClearPar, IHS Markit, WSO, and Loan IQ while resolving discrepancies.
Reconciliations & Reporting: Lead daily cash, position, and asset reconciliations and ensure accuracy for monthly and quarterly close processes.
Documentation & Compliance: Ensure proper execution, archiving, and compliance of trade documentation, including assignments, funding memos, consents, and KYC requirements.
Process & Data Oversight: Maintain accurate reference data, manage corporate action workflows, and drive process improvements, automation, and scalable reporting solutions.
Qualifications for the Private Credit Operations Manager:
Education: Bachelor's degree in Finance, Accounting, Business, or related field required.
Experience: 8-15 years in private credit, direct lending, BDC, or syndicated loan operations with strong expertise in trade settlement, loan operations, and credit instruments.
Technical Skills: Advanced Excel skills and expertise with loan settlement platforms (ClearPar, IHS Markit, WSO, Loan IQ), with a strong automation- and technology-focused mindset.
Industry Knowledge: Strong understanding of LSTA/LMA trade guidelines, private credit operations, reference data management, and key operational risk controls.
Skills & Attributes: Highly analytical and detail-oriented professional with strong communication and problem-solving skills, able to manage high-volume workflows and drive process improvements.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
**Position Overview**
The Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE's Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a 'first amongst peers' providing leadership support to Operations staff. The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture.
**Key Responsibilities:**
+ Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.
+ Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths
+ Prepare clear and well documented alert summaries and supporting materials for referral to investigations
+ Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
+ Identify trends, patterns, or emerging risks related to internal fraud or misconduct
+ Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts
+ Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
+ Support continuous improvement of fraud detection and referral processes
+ Ensure operational coverage, service level adherence and timely escalation of high-risk incidents
+ Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems
+ Contribute to reporting on detection effectiveness and operational performance
+ Partner with investigations on case referrals and feedback loops to refine detection quality
**Desired Leadership Characteristics:**
+ Calm and decisive under pressure.
+ Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
+ Initiative and bias for action and for getting things done
+ Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
+ Strong problem solver with the ability to use analytical methods to affect change
+ Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
**Preferred Qualifications**
+ 10 years of experience in fraud operations, monitoring, or security operations,
+ Deep understanding of fraud monitoring tools, insider threat detection and case management systems
+ Strong knowledge of internal fraud typologies and insider risk behaviors
+ Proven track record of managing global operations teams
+ Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
+ Experience with operational KPIs, back-office case and SLA management, and executive reporting
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position
**Job:** Operations
**Primary Location:** US-New York-New York
**Other Locations:** United States, US-North Carolina-Charlotte
**Schedule** Full-time
**Req ID:** 26000433
$103.8k-174.8k yearly 6d ago
On-Site General Manager - Property Management
Douglas Elliman Property Management 4.1
Lead manager job in New York, NY
The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler.
Key Responsibilities
Regulatory & Administrative Management
Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations.
Ensure full compliance with all legal, regulatory, and reporting obligations.
Oversee collections, tenant accounts, and arrears management.
Manage payroll for all site employees.
Utilize Yardi and AvidXchange for financial, operational, and invoicing functions.
Operations & Maintenance
Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety.
Manage ongoing and planned capital improvement projects, including:
Gas pipe replacement
Roof replacements
Facade work
Mechanical and structural upgrades
Coordinate and supervise 3rd‑party contractors for apartment and building renovations.
Leasing & Marketing
Oversee the renovation, marketing, and leasing of all vacant units.
Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover.
Financial Management
Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations.
Negotiate and manage vendor contracts.
Support ownership with long‑term capital planning.
Staff Leadership & Supervision
Supervise and support:
25 handymen and porters
6 office staff members
Ensure high performance through training, delegation, and ongoing evaluation.
Maintain strong communication across all departments and foster a professional, accountable workplace culture.
Qualifications
Extensive experience managing rent‑stabilized, multi‑building residential portfolios.
Strong knowledge of NYC housing regulations and compliance standards.
Demonstrated ability to manage large field and office teams.
Proficiency with Yardi and AvidXchange platforms.
Strong organizational, communication, and problem‑solving skills.
$68k-128k yearly est. 4d ago
Manager, Accessibility Services
Accessibe
Lead manager job in New York, NY
The Mission: Why accessi Be?
The internet was designed to be open to everyone, but for people with disabilities, it remains full of barriers. At accessi Be, we are changing that. We are the market leader in AI-powered web accessibility solutions, and we are on a mission to make the internet inclusive, one line of code at a time.
We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.
This role is central to accessi Be's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of Accessibility Experts and related specialists.
Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence.
Establish and continually refine auditing practices, frameworks, and tools.
Customer Experience & Vendor Ecosystem
Ensure a best-in-class customer experience across all professional services engagements.
Manage and collaborate with external vendors, contractors, and ecosystem partners.
Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs.
Cross-Functional Collaboration
Partner with R&D and Product to bring accessibility insights into product direction and innovation.
Support Sales teams with technical expertise, scoping, and accessibility thought leadership.
Collaborate with internal stakeholders to develop GTM strategies in existing and new territories.
Accessibility Knowledge & Internal Enablement
Drive company-wide accessibility knowledge, standards, and practices.
Design and deliver accessibility training for internal teams, especially Product and R&D.
Promote an accessibility-first culture across accessi Be.
Requirements
Experience
5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency.
Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies.
Proven experience building accessibility processes, methodologies, and scalable service delivery systems.
Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams.
Skills & Qualifications
IAAP WAS or IAAP CPWA certification is required; additional certifications are a plus.
Deep understanding of digital accessibility across web, mobile, design, and document formats.
Exceptional communication, stakeholder management, and presentation skills.
Ability to translate complex accessibility requirements into clear, actionable guidance.
Advantages
Perks
Why You'll Love Working Here
Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible.
Growth: We are scaling fast, and our Partner Program is a massive focus for the company.
The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other.
The Perks: Competitive Salary + Uncapped Commission, Equity, Comprehensive Health Benefits, Generous PTO.
Salary Expectations: $120,000 - $140,000 base salary
Qualities
$120k-140k yearly 6d ago
{"title":"Plant Operations Manager"}
Continuing Life 4.0
Lead manager job in New York, NY
Wisteria at Warner Center, a brand-new Continuing Care Retirement Community opening in Spring 2026, is excited to announce an opportunity to join our founding team as Plant Operations Manager. Discover a workplace where you're truly valued and enjoy a comprehensive benefits package designed to support your well-being, development and success.
Excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match!
Generous Paid Time Off (PTO), Flex Holidays, and 6 Paid holidays per year for full-time staff.
$2,000 a year in Tuition Assistance for full-time employees and robust Talent Development Program we help you accelerate your career!
Wellness program with the opportunity to earn a 30% discount on your benefit premiums!
Employee Meal Program coming! We will prepare delicious meals for you daily!
The Plant Operations Manager in coordination with the Plant Operations Director creates a collaborative work environment that ensures the health and safety of the residents, staff and visitors; works in accordance with established policies and procedures and/or specific instructions from the Plant Operations Director. They may assume the duties of the Director of Plant Operations, when delegated; may be on call and can be assigned special projects.
This is a full time, onsite, position located in Woodland Hills, California.
Compensation: $77,000 to $84,000 (DOE) plus 10% annual bonus potential.
PRINCIPLE DUTIES:
Works with the Plant Operations Director in regards to the recruitment, management, development, evaluation, and discharge of personnel, in conformance with company, local, and state policies.
Responsible for performing, coordinating, and supervising all aspects of preventive and predictive maintenance to protect and maintain the buildings, equipment and utility systems in an efficient, cost effective and expedient manner.
Maintains and works with management to implement new work standards, policies, procedures, methods, and rules.
Works with management in the conception and development of policies, procedures, regulations and program planning.
Works with the Plant Operations Director and other management team members to implement and update the organizational plan to meet the needs of the facility.
Ensures the sound fiscal operation of the facility that includes contributing to the development and monitoring of the operating budget.
Provides administrative leadership and management for the facility and acts on behalf of the Plant Operations Director during absences, which may include but is not limited to approving payroll timecards, coding and approving invoices.
Proficient in the knowledge of State and Federal Regulations, and Acts, Laws and Regulations pertaining to Continuing Care Facilities.
Ensures the operational needs of all buildings and facilities located at the facility are attained through the training and motivation of all associates.
Ensures compliance with established corporate quality standards.
Works in cooperation with the Plant Operations Director in regards to community and state outreach as required, expanding networks with local and public organizations and educating residents.
Responsible for unit turnover to Marketing Standards for re-occupancy within guidelines.
Completion of additional tasks and projects as assigned by management.
Other duties as assigned by director.
QUALIFICATIONS:
Thorough knowledge of plant operations and plant engineering.
Prior experience in construction and working with subcontractors preferred.
5 years minimum experience in plant engineering and/or trades such as plumbing, electrical, painting, carpentry, refrigeration, ground maintenance, masonry and maintenance.
3 years budgeting accountability a plus.
3 years supervisory experience required.
Knowledge of state & federal regulations required.
Knowledge of Title 22 and NFPA 101: Life Safety Code preferred.
Strong organizational, computer, written and verbal communication skills.
Must have a passion for providing excellent customer service.
EPA Certification - Universal
. #ZR
#Wisteria1
Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
What Does a Manager - Partnership Operations Do:
The Manager - Partnerships Operations has responsibility for the successful delivery of the guest experience, hospitality delivery and financial operating performance for all partnership branded airport lounge and program project locations within the Americas. This position oversees and manages the development of future projects as well as the performance of third-party vendors to ensure consistent and successful delivery of contracted Service Level Agreements (SLAs) and exceptional guest experience delivery. Success in this role requires effective collaboration across multiple business functions within Airport Dimensions and the Partnership stakeholders; oversight and management of third party providers
This individual is highly motivated and works endlessly in the pursuit of better. They are a refined professional with an uncompromising customer service focus. A critical thinker with the ability to evaluate options accurately and establish priorities, anticipating outcomes and foreseeing logical consequences. To excel in this role, you must be approachable and detail-oriented with proven premier hospitality management work experience. The ideal candidate also demonstrates excellent communication, interpersonal skills and partnership management
What You'll Do:
Oversight and management of third-party providers to ensure operational requirements are consistently delivered and all SLAs are consistently achieved
Key point of contact with Partnership stakeholders regarding delivery of guest experience and operational expectations across Partnership program network.
Establish collaborative working relationship with Partnership stakeholders representing Airport Dimensions best interest within the daily working groups and at the senior manager level.
Liaise directly on a pro-active and reactive basis with Partnership operations and guest experience staff, airport authorities, airlines, internal stakeholders, lounge clients, third-party provider executives and lounge staff to ensure successful lounge operations
Establish and successfully manage vendor relationships
Actively participate in the development of Guest Experience amenities to ensure operational feasibility
Collaborate with Design & Construction, Finance, Guest Experience and Business Development disciplines within Airport Dimensions
Manages operational costs against budget and takes action to identify positive and negative variances, checking invoices and billings in conjunction with finance department and acting on related discrepancies
Participates in monthly, quarterly, and annual financial reviews with third-party providers identifying wins, losses, and key areas of concern
Hold third-party providers accountable for performance and to the contracted Service Level Agreements (SLAs)
Responsible for consistent and regular monitoring and reporting using appropriate measurement tools to ensure consistent delivery of expected guest experience and lounge operation and SLAs.
Conduct regularly scheduled Quality, Service & Cleanliness (QSC) Reviews for all lounges, report results and create action plans across multi-company and cross functional departments for immediate and long-term results
Ensures that the third-party providers, Airport Authorities and Airline/s are acting in accordance with their contractual and legal obligations
Maintain all documentation for reporting and decisions at the lounge level
Provides guidance and oversight to third-party providers to ensure the lounge product maximizes client (airlines, corporate etc.) and guest (end lounge user) satisfaction with their lounge visit experience and/or meets and exceeds all SLAs that are in place
Instrumental in creation, accountability, and training of new and updated Standard Operating Procedures (SOPs) for the lounge operation.
Responsible for consistent implementation of new product or service level enhancements with adherence to revised SOPs
Regularly review, communicate, and follow up with third-party providers on all guest surveys and guest insights
Responds to all questions or requests related to lounge operation, policies and any issue impacting the guest experience or network operations on an individual and network level
Supporting all corporate marketing initiatives at the lounge level
Develop and present executive level presentations on lounge and guest experience for senior management
What You'll Need:
Minimum of 5 years of leadership of a multi-operational/multiunit experience in a premier hospitality venue or in premium airport lounges management
• Understanding of food & beverage menu creation and trending product awareness
• Knowledge of design and construction processes and equipment specifications for production
• Ability to identify, draft and implement training processes and SOPs specific to partner guidelines and desires
• Excellent communication skills, including presentation and written with ability to adapt as necessary to audience.
• Experience in project development, delivery and management.
• Comfortable working in a matrixed environment and directing multiple parties to achieve focused outputs
• The experience and drive necessary to consistently deliver an uncompromising guest experience.
• Experience in managing budgets/budgeting, forecasting and small business P&L management with a reasonable understanding of legal contract language
• Analytical and a problem solver with the ability to develop solutions that drive greater efficiency and effectiveness
• Proven ability in managing multiple projects simultaneously under time sensitive operational conditions, consistently meeting deadlines and completing critical tasks. The successful candidate will be an individual who 'thinks and plans the job' and takes the initiative
• Strong MS Word, MS Power Point and MS Excel experience, including managing financial data
Business Travel 75%-80%, when not in home airport
You can look forward to a competitive salary and benefit plan including but not limited to:
100% employer paid medical, dental, life & LTD insurance for employees
100% match to your 401k deferrals (limited) with 100% vesting at 6 months
Supplemental Insurance including STD, additional Life
Priority Pass Membership
Global Mentoring Program
Wellness Programs
Lifestyle Benefits
Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ***********************
Division Partnerships Locations New York Remote status Hybrid
$76k-107k yearly est. 6d ago
US Operations Manager
Astrid & Miyu
Lead manager job in New York, NY
The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience. Our Values & Culture: At A&M, our values aren't just words - they're the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts - because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M.
Location: Manhattan, New York.
Salary & Benefits: $70,000-$80,000 + bonus See more on our benefits here.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.
The US Operations Manager Mission:
As we continue to revolutionise the jewellery experience, we're looking for an Operations Manager to lead the evolution of our U.S. fulfilment strategy across multiple channels. Driven by our values, you will ensure our operations scale with purpose, precision, and heart, optimising processes and collaborating across teams to deliver exceptional customer experiences as we grow.
How you'll drive success:
Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
Embed robust operational processes to support smooth, reliable, and scalable fulfilment
Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
Review site capacity and lead future relocation planning over the next 18 months and beyond as well as leading on potential future projects such as engraving and sterilisation
Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs
What you'll need to thrive:
As an inspirational people leader, you empower your teams to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments.
Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
Confidence in managing stock, inventory systems, and warehouse workflows
Excellent attention to detail and commitment to operational excellence
Experience managing people, you care about growing and supporting your team
Comfortable working independently whilst staying connected to a wider global operations team
A willingness to roll up your sleeves and help us build something truly special
Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced
The Interview Process and Candidate Experience
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
Final Interview - 1 hour in person task interview to complete and present
Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.
Department Operations Locations New York Remote status Hybrid
$80k-128k yearly est. 4d ago
GTM Strategy & Operations Manager
Anrok, Inc.
Lead manager job in New York, NY
San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer - beginning with their very first conversation with our team.
In this role, you will
Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting
Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations
Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution
Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale
Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization
What excites us
4-6 years of experience in GTM/revenue operations, sales operations or a similar role
Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale
Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact
Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background
You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required
Bonus points for experience in partner/channel sales operations
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
$80k-128k yearly est. 6d ago
Operations Manager
Bridge Philanthropic Consulting
Lead manager job in New York, NY
The Operations Manager will support the Chief Executive Officer (CEO) and the executive management team in the daily operational activities to ensure business growth, sustainability, and efficient company operations. This individual will collaborate with various departments, including technology, marketing, People and Culture, and project leads, to streamline processes and manage relationships with stakeholders, consultants, and internal teams.
Key Responsibilities:
Assist in managing daily operations to achieve business growth and sustainability.
Collaborate with technology and marketing teams to maintain web systems and branding.
Partner with HR to streamline consultant onboarding and ensure project scopes are clear and billing is accurate.
Review and improve operational systems and processes.
Track operational risks and provide strategic solutions.
Support CEO in long-term planning, reporting, and managing special projects.
Oversee and report on KPIs regularly.
Ensure smooth execution of operational, administrative, and compliance functions.
Qualifications:
Bachelor's degree in Business, Operations, or related field (Master's preferred).
5-7 years of experience in operations management.
Strong project management, communication, and leadership skills.
Experience with financial reporting, HR, and process improvement.
Proficient in Microsoft Office and operational tools.
Preferred Qualifications:
Experience in consulting or philanthropic industries.
Knowledge of marketing, branding, and web technologies.
This is an independent contractor position seeking someone with consulting experience. REQUIRED
$80k-128k yearly est. 6d ago
Assistant Aviation Operations Manager
American Flyers 3.5
Lead manager job in Morristown, NJ
Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees.
Qualifications
Must possess superior verbal, written, organizational, and problem solving skills.
Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth.
Requires applicant to be proactive in all aspects of problem solving with a can do attitude.
Flexibility and willingness to relocate as growth opportunity arises required.
Aviation experience preferred.
Benefits
Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses.
Group Medical Insurance Program
401K with company contributions & Life Insurance Program.
Paid vacations and holidays
Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
$58k-87k yearly est. 4d ago
US General Manager (Gourmet Food)
Accur Recruiting Services
Lead manager job in New York, NY
Our client is a renowned French Gourmet food brand with a small US operations comprised of the GM and 1 part time assistant. Objective of the Role The General Manager will serve as the brand's principal representative in the United States, directly reporting to the headquarters in France. This individual will be pivotal in enhancing the brand's market share and visibility across the US, with a particular emphasis on luxury hospitality (4 and 5 star hotels. This is their #1 focus), followed by premium retail, and e-commerce sectors. The role is designed for a leader who can drive growth, manage key relationships, and ensure the brand's prestigious reputation is upheld in all endeavors.
Ideal Profile
The ideal candidate is a seasoned professional with director-level sales experience in the luxury goods industry, preferably with exposure to premium food or beverages. This person should have a robust network within luxury hospitality and premium retail sectors, embodying exceptional communication skills to interact effectively with a diverse range of stakeholders. A strategic thinker with a proven success record in sales management and business development, the candidate should also be a confident leader, equipped with excellent IT skills for comprehensive market analysis and reporting.
Responsibilities
Sales : Drive growth by retaining and expanding the customer base, focusing on luxury hospitality, premium retail, and e-commerce. Achieve annual sales targets, lead and develop the US team, and gradually increase the brand's presence in the Americas.
Marketing : Collaborate with the UK marketing team to maintain brand standards in the US, engage in brand and product advocacy, and participate in trade shows and other promotional activities.
Operations : Oversee the development of the operating platform in the US, manage inventory, coordinate finance and logistics operations, and ensure compliance with regulatory requirements.
Reporting : Provide comprehensive reports on sales, financial performance, and market insights to the board, ensuring efficient use of CRM systems for sales and account management.
Leadership : Develop a long-term vision for the brand in the US, under the guidance of the Board of Directors, focusing on luxury sector growth. Hire, coach, and develop the team, becoming a brand advocate and product expert.
Requirements
Director-level sales experience in the luxury goods industry, with a preference for those experienced in premium food or beverages.
Access to a significant network within the luxury hospitality and premium retail sectors.
Exceptional communication and strategic account management skills.
A proven track record in sales management and business development.
Leadership qualities, with the ability to inspire and develop a team.
Proficiency in IT, including spreadsheets and presentation tools.
$65k-125k yearly est. 6d ago
General Manager
Checkers & Rally's-Checkers Drive-In Restaurants, Inc.
Lead manager job in New York, NY
Meeting budgeted sales and profits by managing all aspects of the P&L - Continually analyzing the data and developing and executing plans to improve sales and profits and increase restaurant service and efficiency. Determining staffing needs and hiri General Manager, Manager, Operations, Restaurant
$65k-125k yearly est. 6d ago
Assistant Manager, U.S. Communications
Banque Scotia (Bank of Nova Scotia
Lead manager job in New York, NY
Salary Range: 69,400.00 - 129,000.00
Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Title: Assistant Manager, U.S. Communications - New York, NY
Global Banking and Markets
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose: The incumbent will support the development, implementation and coordination of Scotiabank Global Banking and Markets (GBM) global and business line communications plans as well as provide support for regional communications, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
The primary portfolio of accountability includes: Global Transaction Banking, Corporate & Investment Banking and Global Capital Markets. In addition, the incumbent provides GBM regional communications support and works to ensure that GBM Communications initiatives are aligned to all-Bank global communications
What You'll Do
The incumbent champions and leads a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. In addition, the incumbent:
Manages the U.S. communications calendars.
Manages email distributions to all-U.S. audiences and to tailored target audiences, as identified by working with business partners. This includes regularly managing email distribution lists and managing the U.S. Communications mailbox.
Manages the U.S. intranet site, including the posting of content such as announcements, executive leadership messages and strategy updates and design of new pages, banners and supporting graphics.
Drafts, edits and proofreads internal and external communications, including weekly newsletters, emails, invitations and messages, manages translations for GBM Communications materials and works with partners to secure approvals and coordinate release of communications.
Produces visuals for presentations, internal websites, videos and other collateral; lay out content within existing templates (emails, PowerPoint, internal websites).
Records, edits and finalizes videos for internal distribution.
Supports the coordination of town halls and other leadership events (e.g. by designing/distributing event invitations, creating presentations and videos, and providing onsite support and help with post-event survey distribution).
Contributes to the effective functioning of the GBM Communication teams by:
Demonstrating an interest in our GBM/financial services business
Building effective working relationships across the GBM Communications team and with various business line and corporate function contacts.
Staying current and implementing communications best practices to ensure consistent and effective message delivery.
Actively sharing knowledge and experience to enhance the development of all team members.
Facilitating a culture of open and honest communication.
Actively participating and contributing to touch bases and team meetings and encouraging the generation of new ideas and approaches.
* Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
* Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
What You'll Bring
Post-secondary degree/certificate in Communications, Journalism, Business Administration, Marketing, Communications or a related discipline.
3-5 years of experience in a corporate communications or marketing role, preferably in the financial services industry.
Highly organized and comfortable with multi-tasking in a deadline-driven environment.
Exceptional writing skills, including the ability to edit corporate messaging with a high attention to detail.
Proactive problem solver and team player with excellent interpersonal skills; ability to recognize and appropriately handle sensitive and confidential information.
Advanced knowledge of Microsoft Office.
Hands-on experience managing web-based portals; working knowledge of HTML and Jive is an asset.
Knowledge of Adobe Creative Suite (Acrobat, Photoshop, InDesign and Premiere Pro).
Video creation and editing experience is an asset.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): United States : New York : New York City
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Nearest Major Market: New York City
Job Segment: Investment Banking, Marketing Communications, Assistant Manager, M&A, Copy Editor, Finance, Marketing, Management, Creative
$46k-89k yearly est. 2d ago
Assistant Manager - NYC
Alice + Olivia 4.2
Lead manager job in New York, NY
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team's client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Remain coachable and open to feedback to continuously develop in your role
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team
Maintain organization, upkeep, and cleanliness of both the front and back of house
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
Ensure the integrity of payroll and the payroll process
Ensure that the sales floor is maintained and beautifully reflects the brand
Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations
Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
Actively support Diversity, Equity, and Inclusion initiatives
REQUIREMENTS:
Ability to wear face mask throughout shift to protect yourself and others around you
Previous management experience + sales experience required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
SALARY & BENEFITS:
$65,000-$75,000/yr plus uncapped commission
Clothing allowance and a competitive discount
401(k) with an employer match
Medical, dental, and vision
Floating holidays
How much does a lead manager earn in North Bergen, NJ?
The average lead manager in North Bergen, NJ earns between $85,000 and $173,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.
Average lead manager salary in North Bergen, NJ
$122,000
What are the biggest employers of Lead Managers in North Bergen, NJ?
The biggest employers of Lead Managers in North Bergen, NJ are: