Program Manager, Relo Ops Excellence, Relo Ops Integration
Amazon.com, Inc. 4.7
Lead manager job in Phoenix, AZ
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to making zero happen to benefit our customers, company, and environment. We Program Manager, Manager, Integration, Program, Customer Experience, eCommerce, Manufacturing
$107k-146k yearly est. 3d ago
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Retail Manager
Cracker Barrel Old Country Store 4.1
Lead manager job in Phoenix, AZ
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
As a Cracker Barrel Retail Manager, you're a leader who focuses on people and creating a welcoming place where guests find more than just great products, but also a memorable experience. You will oversee all aspects of retail operations from merchandising and inventory to driving sales and developing your team. Backed by the right tools and training, you'll set the example and inspire your team to share the goodness of country hospitality.
So if you're someone who....
Leads with a warm, confident style
Keeps the store running smoothly while lifting up your team
Drives sales and creates a shopping experience guests can't forget
Balances hands-on attention with big-picture vision
Has 2+ years of retail management experience
Can work a 45-hour week (five 9-hour shifts), including holidays and weekends as needed
Has a high school diploma or GED equivalent
... come on in, we've been expecting you!
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Over 90% of General Manager and District Managers openings are filled internally| Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$38k-54k yearly est. 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Scottsdale, AZ
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 3d ago
Department Manager Starbucks
Albertsons Companies, Inc. 4.3
Lead manager job in Phoenix, AZ
Directs and controls the operation of the coffee bar. Supervises and trains coffee bar personnel. Orders coffee bar products. Ensures product quality, selection and availability. DUTIES AND RESPONSIBILITIES: Champions Company and Division customer se Department Manager, Manager, Store Director, Customer Service, Coffee, Equipment, Retail, Grocery
$26k-33k yearly est. 3d ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Lead manager job in Phoenix, AZ
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235++ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - NC - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - NC - VirtualUSA - NC - Charlotte, USA - NC - Fayetteville - Morgan, USA - NC - Greensboro
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 5d ago
PEPI: Manager, Operations Group-Aerospace, Defense, Aviation & Space--Aviation Focus (OPEN TO ALL U.S. LOCATIONS)
Alvarez & Marsal 4.8
Lead manager job in Phoenix, AZ
Alvarez & Marsal Private Equity Performance Improvement
Manager: Operations Group-Aerospace, Defense, Aviation & Space - Aviation Focus
(OPEN TO ALL U.S. LOCATIONS)
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team
A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving the middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies.
Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues.
Our PEPI services include:
Aerospace, Defense, Aviation & Space
Transformation Services
Manufacturing Operations Improvement
Interim Management
M&A Services
Supply Chain
CFO Services
Alvarez & Marsal combines our heritage in taking on complex and challenging environments and situations with our experience in Aerospace, Defense & Aviation to help create high performing teams and deliver results. Our seasoned industry experts are called on by the highest levels of the Pentagon and the largest acquisition programs in the history of the US Department of Defense (DoD), foreign governments and partner nations. Senior executives, members of the boards of directors, operators of commercial aviation companies, suppliers, prime contractors, OEMs and the broad and diverse multi-tier supplier networks across the global defense industrial base rely on our professionals to address the current market challenges with a keen eye toward unlocking value.
The industry has recently faced unprecedented challenges. Delivering results in the new global operating environment is not only a matter of operating performance improvement and shareholder value, but also a matter of financial solvency and national security. Our diverse and extended platform of experts ranges from engineers, data scientists, to financial, operating and industry executives, making A&M the partner of choice when a generic approach to problem solving is simply not enough. We bring a history of success working collaboratively with clients to take on the toughest short-term challenges and deliver long term sustainable results. The Aerospace, Defense & Aviation team takes holistic, cross-functional approaches that focus on quickly identifying high impact opportunities for EBITDA and operational improvements across the entire organization. Our team is targeting high growth in the next 2-4 years. We offer excellent opportunities for career advancement and building leadership skills. The Aerospace, Defense & Aviation leadership team is focused on providing career development, training and exposure to international business assignments.
How You Will Contribute
We are seeking individuals that can assist in delivering large, complex client engagements by working closely with ADAS leadership to help identify, design, and implement creative business solutions.
The Manager, ADAS frequently leads & delivers the following types of engagements.
Leading teams through time-sensitive projects by structuring a performance improvement plan and managing the process through to completion.
Synthesizing meaningful insights from data, facts, and discussions with clients
Developing findings and making strategic recommendations
Working with clients directly to implement strategic and operational recommendations.
Hands-on, relevant experience through consulting or industry projects in several of the following areas and types of projects:
Flight operations
Airport Operations
Maintenance Repair and Overhaul Operations
Airline or aviation procurement (all areas)
Resource Planning
Network Planning
Revenue Management
Sales/Commercial/Distribution
Loyalty programs
Technology/IT/Digital
Air Cargo
Partners and regional carriers
Fleet and Financial Planning
G&A
Insourcing/outsourcing of services
Merger integration
OTP or other performance improvement efforts
Cost take-out
* Cross-industry experience or demonstrated capability to work in a variety of ADAS sectors beyond aviation is a plus
Professional skills:
Strong written, oral, and analytical skills
Sharp data analytics skills (data science, business intelligence, data visualization, etc.)
Strong Excel and PowerPoint skills
Structured project management (time, team, and workstream management)
Initiative, drive, and critical thinking skills
Intellectual curiosity and passion for developing new skillsets.
Entrepreneurial mindset and excited to develop new capabilities and client relationships.
Ability to deliver results on-time and on-quality under time pressure.
Flexible, creative thinking
Qualifications:
7-10+ years of relevant work experience
Flexibility to travel up to 80% of the time.
Previous professional consulting / operations experience with a recognized strategy consulting firm REQUIRED.
Depth in Airlines and Aviation preferred - cross ADAS experience ideal
Recent project leadership experiences
Experience working with PE and/or PE relationships a PLUS (personal or professional), especially related to Aerospace, Defense, Aviation & Space
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
The salary range is $125,000--$190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.
Full-time Positions and Part-time Positions Over 30 hours
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k)-retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-JB1
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
$125k-190k yearly 3d ago
Service Express Lane Manager
Asbury Automotive 4.0
Lead manager job in Mesa, AZ
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.
The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
Actively promote good morale and good relationships among the dealership associates.
Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
Motivate the service advisors to provide consistent value for the dealership's customer.
Monitor advisors' daily productivity, give feedback and formulate plans for improvement
Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
Monitor advisors' interaction with customers on the drive and telephone for effectiveness
Assist in forecasting goals and objectives for the department and strive to meet them
Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings as directed
Address and resolve customer concerns
Assist in motivating, training and developing employees
Strong verbal and written communication is required
Must be able to manage in a fast paced work environment
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software is a plus
Must have three plus years in an Automotive Service Department
Must have three plus years as an Automotive Service Writer/Assistant Service Manager
Must be at least eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screening (background & drug test)
Company Benefits:
Pay and Recognition:
Semi Monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
INDMANAGER
$59k-81k yearly est. 5d ago
Manager Franchise Performance - Arizona
Franchise World Headquarters, LLC
Lead manager job in Phoenix, AZ
Manager Franchise Performance
Territory: Arizona
**Candidates must reside in or within commuting distance to the Phoenix Metro area, Tucson, of Flagstaff**
Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.
Why Join Us?
At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
Reporting to the Director, Franchise Performance (DFP), the Manager Franchise Performance (MFP) performs a crucial role in overseeing the operations and growth of multiple franchise locations within a specified territory. The MFP is responsible for managing FZ relationships, communicating and advising on the strategic business direction, and partnering with FZs to drive restaurant performance and profitability across the full portfolio. Provides guidance to ensure adherence to Subway operations requirements and brand standards. The MFP is responsible for communicating the expected performance level of the locations and franchisees within their assigned territory in relation to the company's KPI's and metrics. They work closely with franchisees to ensure they are meeting operational and financial goals and implementing best practices. The MFP monitors key performance indicators, analyzes financial and operational data, and provides guidance and support to franchisees to improve restaurant performance. They may also develop and implement training programs, conduct performance evaluations, and collaborate with other departments to drive business growth and success. The MFP plays a key role in fostering strong relationships with franchisees and driving the overall success of the franchise network. In partnership with the DFP, they will drive business growth by identifying potential consolidation or expansion opportunities within their market.
Responsibilities include but are not limited to:
Drive Performance
Fostering and enhancing positive relationships with franchisees is crucial, gaining their respect and establishing the MFP as an important contributor to the business and a leader in the industry. Serves as a business consultant and advisor to Franchisees, advising them in every aspect of their restaurant's operations, finances, and business execution. Conducts regular business and operational assessments to uncover growth potential and opportunities. Assesses the franchisees' business and financial portfolios.
Reviews all restaurant operating reports and audits, analyzes the data, and collaborates with franchisees to determine appropriate solutions. Assesses restaurant performance against Subway's policies and procedures, analyzes sales and cost data, and provides tailored guidance to franchisees for improvement in these areas.
Drive accountability with franchisees to achieve specific restaurant and territory objectives. Establish goals with franchisees based on the company's Key Performance Indicators, programs, and standards that promote profitable sales, increase customer traffic, and enhance average check size growth.
Provide guidance and instruction on operational and food safety during monthly restaurant visits in a designated territory, ensuring consistency with the brand's operational policies and procedures. Record compliance with company standards, note improvements, identify opportunities, and provide recommendations for enhancement following each visit.
Building Relationships
This role provides direction, guidance, and expertise to franchisees regarding restaurant operations, implementation of new products and programs, as well as the opening of new restaurants and the transfer of ownership. It ensures that all new initiatives, including product launches, advancements in technology, process improvements, marketing campaigns, and facility openings and upgrades, are executed effectively to drive sales growth.
Coach, counsel, influence, and motivate franchisees on a portfolio level basis. Provide guidance to franchisees to grow their business. Develop productive working relationships with franchisees, territory team members and Subway employees. Build relations with franchisees in a multitude of manners depending on performance and needs. Some manners of relationship building include, but are not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions, etc. Gains respect from franchisees to be recognized as an asset to the business and leader in the field.
Coach, counsel and influence franchisees to drive employee engagement and create better guest experience resulting in increased traffic, repeated sales, reduced staff turnover and overall experience.
Development
Assists the DFP and cross-functional business teams with the development of new restaurants, ownership transfers, evaluation of franchisee growth potential, and completion of remodels within your designated territory. Working with Development team & DFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
Provide information to the DFP and multi-unit owner (MUO) team regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance and additional training during and after store transition.
Attends company and industry events and conferences to network with colleagues and remain informed about industry trends.
Self-Development
Applies designated training programs to enhance knowledge and develop new skills. Participates in all scheduled training and informative sessions, including but not limited to; University of Subway, Cascade Training Call, Monthly Business reviews, team calls and more. Able to travel on an occasional basis to training sessions both inside and outside of territory. Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy in.
Qualifications:
Bachelor's degree or equivalent job related experience with 5+ years of experience in a multi-unit management role.
Certificate programs in Franchise Management, Food Safety, Food Handler, Food and Beverage, Hospitality, Restaurant Management and other related areas would be a plus.
5+ years of experience in Franchise Management, with a track record of driving business growth and profitability.
3+ years of Restaurant experience preferred.
Responsible for setting and achieving challenging goals, managing multiple tasks, and learning and advancing in the field of franchise operations.
Committed to completing tasks with high quality and integrity, overcoming any obstacles and problems that may arise.
Able to work independently and reliably, as well as within a team, and to communicate effectively with different stakeholders.
Skilled in problem-solving, financial analysis, and data interpretation, with a high degree of detail orientation and good judgment.
Familiar with franchise regulations and compliance requirements, and proficient in Microsoft Office, Smart Sheets, and CRM software (FranConnect).
Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends.
Valid driver's license, clean driving record, and reliable transportation in the form of your own vehicle required.
What do we Offer?
Insurance Plans (Medical/Dental/Vision/Life)
401k
Competitive Bonus
Mobility Allowance
Tuition Reimbursement
Company Holidays
Employee Resource Groups
Volunteering time
Many More.....
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
#Subway
$84k-115k yearly est. 6d ago
ASSISTANT OPERATIONS MANAGER
1-800-Pack-Rat, LLC 4.2
Lead manager job in Phoenix, AZ
1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer's expectation.
Summary/objective
Assistant Operations Managers ensure a smooth business environment with a focus of optimal customer service performance. They are responsible for implementing workflow procedures based on directions from the company's Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.
MUST have forklift experience
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Work closely with the operations manager to oversee daily business operations
Responsible for enforcing company policies and procedures within the office
Perform facility opening and closing functions
Manage fleet to ensure trucks are serviced and operable according to schedule
Prepare, evaluate, and balance the employee and delivery schedules
Manage customer relationships and resolve customer issues
Manage facility inventory and assets
Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks
Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement
Attend to email and phone correspondence
Liaise between managers, customers, and employees
Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability
Competencies/skills
Strong problem-solving skills
Effectively utilize software programs
Strong communication skills
Adapt in a fast-paced environment
Detail oriented and highly organized
Specialized knowledge and/or licenses
Forklift certification
General knowledge of DOT and OSHA requirements for a safe workplace
Must have a clean driving record
CDL A or B with exceptional driving record preferred
Experience driving a truck preferred
Supervisory responsibilities
Facility staff
Required education and experience
High school diploma required, BS or BA preferred
Minimum of two (2) years customer service experience
Minimum of one (1) year of store operations and/or management experience
Minimum of two (2) years forklift experience
Benefits:
Home every day.
Competitive wages based on experience.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holidays.
401K with company match.
This position is a base salary plus bonus potential*
1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
$38k-58k yearly est. 3d ago
Assistant Aviation Operations Manager
American Flyers 3.5
Lead manager job in Scottsdale, AZ
Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees.
Qualifications
Must possess superior verbal, written, organizational, and problem solving skills.
Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth.
Requires applicant to be proactive in all aspects of problem solving with a can do attitude.
Flexibility and willingness to relocate as growth opportunity arises required.
Aviation experience preferred.
Benefits
Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses.
Group Medical Insurance Program
401K with company contributions & Life Insurance Program.
Paid vacations and holidays
Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
$38k-58k yearly est. 8d ago
Guy Fieri Assistant General Manager
Avolta
Lead manager job in Phoenix, AZ
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
Benefits may vary by position so ask your recruiter for details.
Airport Location: Phoenix Airport F&B
Advertised Compensation: $59,591.00 to $80,623.00
Purpose:
The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.
Essential Functions:
Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant.
Requirements:
* Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
* Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Reporting relationship and other important information
The AGM position as described falls under the Fair Labor Standards act as a Exempt position
The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.
The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Nearest Major Market: Phoenix
$59.6k-80.6k yearly 3d ago
Service Manager
Bridgestone Americas 4.7
Lead manager job in Phoenix, AZ
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $20.60 - $30.90
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$20.6-30.9 hourly 2d ago
Collision Center Manager
Carvana Company 4.1
Lead manager job in Tolleson, AZ
Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals. Meet or exceed inventory production goals on a daily, weekly and monthly basis. Oversee day-to-day acti Manager, Production Associate, Automotive, Repair, Team Member
$27k-32k yearly est. 8d ago
District Manager
Alsco 4.5
Lead manager job in Phoenix, AZ
Classification: Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM.
Our full-time employees enjoy:
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
- Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
- Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
- Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
- Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by supervision.
- A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
Additional Functions:
- Work with and support other service personnel as required by supervision.
Qualifications:
- Have and maintain a valid Driver's License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience. Qualified to hold a drivers license.
Travel Requirements:
- Frequently within the branch area.
Typical Environmental Conditions:
- Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/29/2022
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$75k-130k yearly est. 4d ago
Assistant Store Manager
Buckle 4.0
Lead manager job in Glendale, AZ
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
Eager and assertive to answer questions regarding the store and its merchandise
Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
Maintain and build good Guest relationships to develop a client based business
Lead by example with a high level of showmanship, excellent customer service and attentiveness
Recognize and communicate Guest Levels with the Team
Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
Coachable; consistently welcomes feedback from Manager to improve sales presentations
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
Plan sales goals with Store Manager
Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)
Passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
Coach and create relationships through Guest Loyalty and Guest Preferred
Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
Maintain a positive attitude at all times creating a positive floor culture
Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
Motivate Teammates to initiate and complete daily tasks set by Store Management
Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
Execute actions from department calendars and track on the Weekly Delegation Worksheet
Demonstrate leadership actions during segments
Demonstrate how to get the Guest involved with product
Be vocal and continuously update fellow leader and Team
Responsible for asking for and remembering Guest names
Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests
Partner with Store Manager to pick store's education focus and help delegate and implement focus all week
Help execute all segments to support business goals.
Assist Store Manager in Recruitment of all store staffing needs
Understand how to explain pay and Buckle Benefits
Responsible for keeping up to date with contact list and adding top talent on the team consistently
Execution/training on Leadership playbook
Accountability of all characteristic pieces
SPG Teammate/leader training shifts
Responsible for training and coaching with manager on all non-sales positions
Assertive to execute actions with constantly changing sales focuses
Ability to identify and follow through on all Teammate training needs
Visual Merchandise Management
Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
Partner with Store Manager to delegate, demonstrate, and review all 4 zones
Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
Give informational and influential store tours
Ensure sales floor is consistently sized and new freight is appropriately displayed
Exhibit ability to create changes to improve store's overall performance via Performance Tracker
Ability to foresee and anticipate changes in product and act independently to improve overall visual results
Responsible for visual standards on floor and backroom
Operations
Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
Understand and utilize planner including completion of Opening and Closing Checklists
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Follow all Loss Prevention guidelines, including daily bag and purse checks
Ability to execute and teach all Point of Sale ("POS") procedures
Appropriately handle calls from Corporate Office
Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
Ability to navigate and execute all tools on the home page
Knowledge and ability to give guidance and feedback to all non-sales positions
Complete all scheduled shifts and cover shifts when needed
Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement
Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
Understand and apply the Buckle's Code of Ethics and all policies, procedures, and handbooks
Other duties as assigned
Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies
Planning (week/month/year)
Executes and trains others on opening/closing checklist
Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs)
Establish relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
Monitor and maintain adequate inventory of supplies
Immediately handle emergencies in Store Manager's absence, in accordance with Company guidelines
Supervisory and Leadership
Comfortable in in giving and receiving feedback from peers and Management
Supportive of Leadership
Promote personal and store growth
Demonstrate and maintain a professional, mature and stable relationship with all Teammates
Execute daily interviews as needed to support Team Development and growth
Overcome objections and problem solve
Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others
Understand and administer Buckle Commitment to Success
Ability to travel and cover other Stores within District based on business needs
Handle all schedule changes in a positive and professional manner
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
Special projects and other duties as assigned.
Supervisory Responsibilities
Assists the Store Manager in supervising.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Full-time Benefits Available (after applicable waiting period):
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Teammate Discount
Performance Bonuses
Leave Options
Employee Assistance Program
Additional Qualifications
Relocation may be required
No visa sponsorship is available
Ability to operate a motor vehicle and travel, including overnight as required
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$27k-31k yearly est. 3d ago
Assistant Manager - Part Time
Big 5 Sporting Goods 4.4
Lead manager job in Phoenix, AZ
Opening and closing of the store Performing customer sales and service Directing sales and cashier associates throughout the store Training newly hired associates Merchandising and compliance of all company policies Answering customer inquiries from Assistant Manager, Part Time, Manager, Assistant, Management, Retail
$27k-33k yearly est. 3d ago
Site Operations Manager
Parking Veterans
Lead manager job in Phoenix, AZ
Summary/Objective:
The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties' objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.
Duties:
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)
Maintains quality service by enforcing Parking Veterans' quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.
Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.
Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.
Responsibilities:
Manage, implement, and supervise all daily parking operations
Organize, maintain, and reconcile financial records using both manual and automated methods
Oversee the claims process to limit and reduce liability and maintain overall property safety
Train, supervise, counsel, schedule, and evaluate parking attendant staff
Assist in setting up special event parking programs
Provide technical assistance and work direction to support personnel
Ensure equipment upkeep and property maintenance
Operate office equipment such as computer terminals, calculators, and copiers
Prepare and maintain daily/weekly volume and manager reports
Undertake special projects as assigned or required
Perform various activities, functions, and related tasks as necessary to support operations
Administer and maintain the transportation or parking program
Transportation Specific Responsibilities:
Maintaining ridership logs
Managing a maintenance program
Utilizing our fleet management software and hardware systems
Provide safe and courteous transportation under various driving conditions
Follow designated routes and schedules
Adhere to traffic regulations
Complete trip documentation
Assist passengers during loading and unloading
Operate wheelchair lift
Secure wheelchairs with restraints
Perform opening & closing vehicle inspections
Report defects or discrepancies
Fueling fleet
Check and fill fluids as necessary
Provide information to passengers regarding schedules and trips
Communicate and interact with diverse individuals potentially including physical and/or mental disabilities
Qualifications
General Qualifications:
High school diploma or GED equivalent
Preferably at least 1 year of management experience in shuttle or parking lot operations
An associate or advanced degree is a plus
Proficiency in property maintenance and upkeep
Ability to work flexible shifts, including the operation of manual transmission vehicles
Leadership skills to effectively direct the work of others if required
Strong mathematical abilities for rapid and accurate computations
Knowledge of record-keeping procedures and practices
Familiarity with applicable laws, regulations, and ordinances related to parking
Some understanding of personnel policies and procedures
Competence in using calculators, computers, and software applications
Ability to maintain records and prepare accurate reports and correspondence
Effective written and verbal communication skills
Initiative, sound judgment, and discretion in varying conditions
Capability to establish and maintain positive relationships with the public and medical facility personnel
Leadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
Transportation specific requirements
Must possess a valid CDL drivers license with Passenger endorsement
Must have ADA experience or training
Work Environment/Physical Demands:
Schedules may vary
Must be able to traverse work site
Prolonged periods of standing and walking
Must be able to work through heavy traffic
Must be able to work in hot and cold climates
Visual acuity to inspect equipment
Ability to lift up to 50 lbs.
AAP/EEO Statement:
In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
$70k-114k yearly est. 12d ago
Idealease Business Manager
RWC Group 4.0
Lead manager job in Phoenix, AZ
Department: Administration Reports To: Idealease Lead Office Manager
The Idealease Business Manager oversees daily administrative and financial operations, ensuring accuracy, compliance, and efficiency. This role manages accounting policies, payables/receivables, financial performance, and internal controls while leading administrative staff, supporting HR, and partnering with sales, service, and rental teams to meet business goals.
Benefits
Health Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Key Responsibilities
Oversee daily administrative operations - Manage all aspects of Idealease's administrative functions to ensure efficiency and compliance.
Support strategic and financial planning - Assist management with the annual business plan and compare monthly financial results against goals, recommending corrective actions when needed.
Develop and enforce accounting policies - Establish procedures for accounts payable, receivable, billing, and cash management, ensuring accuracy and adherence to company standards.
Maintain strong internal controls - Safeguard company assets through routine review of the general ledger, trial balance, and income statements, addressing discrepancies promptly.
Manage accounts payable and receivable - Oversee coding, review, and approval of payables; monitor receivables.
Coordinate with departments on financial matters - Work closely with the Service and Rental teams on inventories, repair orders, new units, and units removed from service.
Lead administrative staff - Recruit, hire, train, and cross-train employees to ensure coverage and high performance across all administrative functions.
Maintain records and compliance - Administer contracts, insurance certificates, licensing, and legal documentation for all units, ensuring accuracy and timely updates.
Handle HR responsibilities - Support hiring, onboarding, and termination processes, ensuring alignment with company policies.
Continuously improve processes - Develop secure filing systems, enhance administrative workflows, and ensure all personnel understand and follow company procedures.
Leadership, Personal Development and Conduct
Communicate and cooperate with all departments.
Attend company meetings as required.
Handle all employee and customer issues in a professional and courteous manner.
Any other duties assigned by the Idealease General Manager or Idealease Lead Office Manager
Display an earnest desire to perform assigned tasks efficiently and accurately.
Eagerly participate in company sponsored training events.
Complete assigned tasks within the allotted time frame.
Display an aptitude to learn and advance.
Interact, at all times, with customers, employees and vendors professionally and courteously.
Promote an atmosphere of cooperation, teamwork and goodwill with fellow employees.
Desired Education and Experience
High School diploma or higher; advanced education or technical certifications in business, sales, or automotive/truck maintenance preferred.
Relevant industry experience (3-7 years) in dealership operations, rental/fleet management, or service leadership roles.
Strong background in staff supervision and team development, including coaching, training, and performance management.
Practical knowledge of regulatory compliance, safety standards, and customer service best practices within a transportation or automotive environment.
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
$98k-152k yearly est. Auto-Apply 43d ago
Site Operations Manager- ABA
MeBe 3.9
Lead manager job in Mesa, AZ
MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA.
At MeBe, you'll be offered more than a job. You'll receive training and support to help you develop your career and grow as an individual. You'll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.
MeBe is seeking a Site Operations Manager to support the day-to-day non-clinical operations of our Mesa Learning Center. This hands-on role focuses on executing operational processes, supporting staffing and scheduling needs, monitoring attendance, and assisting with client onboarding and ongoing support, while ensuring daily activities align with company policies, safety standards, and compliance requirements.
Note: This role is expected to work on-site, Monday through Friday during core business hours, with consistent availability aligned to the Learning Center's operational needs.
About You:
You take pride in your work, pay attention to the small details and have a reputation for doing high quality work.
You value transparency and operate with candor and compassion. You inspire others to be their best selves.
You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you
You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.
About What You'll Work On:
Operations Coordination
Serve as the primary operational leader for the Learning Center, overseeing all non-clinical operations to ensure day-to-day efficiency, consistency, and readiness.
Collaborate closely with cross-functional partners, including Revenue Cycle, Contracts and Credentialing, Scheduling, Business Development, Recruiting, and People Operations, to address site-specific needs and support broader organizational goals.
Implement, monitor, and enforce company policies, procedures, and compliance standards, ensuring operational alignment and regulatory adherence.
Partner with Scheduling to optimize billable utilization, proactively reduce cancellations, and minimize gaps in service delivery.
Monitor staff and client attendance patterns to support appropriate scheduling coverage, operational efficiency, and continuity of care.
Oversee facility operations, including safety, cleanliness, and overall readiness; conduct quarterly safety inspections and lead required emergency drills, such as fire drills.
Manage operational resources by tracking and ordering supplies, maintaining equipment, and coordinating repairs and vendors as needed.
Support Learning Center administrative functions, including document management, internal coordination, site events, and approved social media or community updates.
Client Experience & Relationship Management
Oversee the full client lifecycle, including onboarding, ongoing monthly check-ins, and discharge planning, ensuring a smooth, supportive, and well-communicated experience for families at every stage.
Serve as a visible point of contact for families and visitors, greeting guests and maintaining a professional, welcoming, and family-centered environment within the Learning Center.
Monitor and maintain high client satisfaction through proactive communication, early identification of concerns, and timely issue resolution.
Advocate for client and family needs by partnering closely with the Clinical Team to address questions, concerns, and service adjustments.
Support client retention and responsible growth by thoughtfully introducing additional MeBe services when aligned with family needs and clinical recommendations.
Ensure documentation and follow-through related to client interactions, feedback, and resolutions are completed accurately and in a timely manner.
Staffing, Productivity, & Culture
Monitor daily site operations and workforce performance, proactively identifying and addressing issues that impact service delivery, morale, or compliance.
Partner with Recruiting and People Operations to support assigned recruitment, onboarding, performance reviews and retention initiatives, ensuring staffing aligns with operational and client needs.
Provide non-clinical coaching, timely feedback, recognition, and corrective discipline in alignment with company policy to reinforce accountability, uphold performance standards, and support consistent expectations across the team.
Foster a high-performance, respectful, and professional work environment that supports clinician success and positive client outcomes.
Qualifications:
2+ years of experience in an operations, administrative, or coordination role, preferably in healthcare, behavioral health, education, or a service-based environment.
Experience supporting day-to-day operations, scheduling, staffing coordination, or administrative workflows.
Strong organizational and time-management skills with the ability to manage multiple tasks and priorities in a fast-paced setting.
High attention to detail and follow-through, particularly when working with schedules, attendance, progressive discipline and documentation.
Ability to communicate clearly and professionally with families, staff, and internal teams.
Comfort using scheduling systems, spreadsheets, and basic reporting tools; experience with healthcare or workforce systems is a plus.
Ability to follow established processes, policies, and compliance requirements consistently.
Willingness to learn and adapt quickly in a hands-on, operational role.
Team-oriented mindset with the ability to collaborate effectively across functions.
Dependable, punctual, and able to work onsite M-F during business hours.
Perks and Benefits:
Industry benchmarked, competitive pay based on experience
Pay: $29-$34/ hour, depending on experience
29 PTO Days
Medical, Vision, Dental for eligible employees
Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance
Invest in your mental health with access to free mental health sessions
Protect your pet with discounted pet insurance
Secure your future with our 401k program
Unlimited employee referral bonuses
Tuition discounts available to all employees through our University Partnerships
Expansive treatment spaces in applicable locations
Company sponsored, fun events for everyone
Note: This role is expected to work on-site, Monday through Friday during core business hours, with consistent availability aligned to the Learning Center's operational needs.
For more information, please visit our website at ******************
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$29-34 hourly Auto-Apply 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Scottsdale, AZ
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
The average lead manager in Peoria, AZ earns between $56,000 and $132,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.