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  • Customer Service Operations Manager

    Merola Tile Distributors of America

    Lead manager job in Manalapan, NJ

    Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment
    $83k-129k yearly est. 4d ago
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  • Manager of Business Operations (Real Estate Firm)

    Keller Augusta

    Lead manager job in Montclair, NJ

    Our client is a New Jersey-based real estate investment management firm focused on value-add infill light industrial properties in select East Coast markets. The firm currently operates a 100 building, 7.0 million square foot portfolio, and its management team brings over 75 years of combined experience investing through multiple cycles. The cornerstone of the firm's investment strategy is middle-market transactions with strong fundamentals that can be stabilized at a discount to intrinsic value and generate durable cash flow. Position Overview: Our client is seeking a Manager of Business Operations to serve as a trusted, hands-on operational and accounting partner to the principals. This individual will oversee the financial, administrative, and operational infrastructure of the firm and its related entities, manage third-party service providers, support investor-facing needs, and help build scalable accounting and operations processes as the platform grows. This is a unique opportunity for an experienced, detail-driven professional to work directly with the principals and play a critical role in the firm's evolution, with a path to expand leadership in the company over time. Key Responsibilities Accounting, Bookkeeping & Financial Oversight (50%+) Oversee bookkeeping and accounting across all Camber enterprise entities, investment vehicles and its asset services company. Manage and quality-control third-party bookkeeping and accounting providers to ensure accuracy, completeness, and timely reporting. Lead audit preparation for joint-ventures-collect documentation, coordinate with auditors, and serve as the internal point of contact. Manage the tax filing process across entities, including extensions, tracking deliverables, and monitoring K-1 timing and submissions. Assist principals with accounting matters, including guarantor reporting, loan-related documentation and entity-level reconciliations. Payroll, Benefits & Corporate Administration Oversee payroll processing; verify accuracy and support compensation-related reviews. Manage the annual health insurance renewal process with external brokers; maintain active coverage and vendor relationships. Serve as administrator for the company's 401(k) plan, coordinating with plan providers and ensuring compliance. Maintain corporate-level and employee-related insurance policies (E&O, general liability, workers comp, etc.); file and coordinate insurance claims as needed. Support employee reviews, onboarding, offboarding, and general HR administration. Operational Infrastructure & Technology Contribute in oversight of the firm's AI-enabled database and asset-management software, ensuring data integrity, system optimization, and team-wide adoption. Oversee property-level insurance tracking and interface with property management teams. Identify opportunities to streamline workflows, enhance processes, and implement new systems as the platform continues to scale. Investor & Stakeholder Interaction Collaborate with principals on investor communication, reporting requests, and ad hoc investor support. Assist with documentation related to audits, capital calls, distributions, and other JV reporting requirements. Support data management, compliance tracking, and reporting workflows related to investor relationships. Firmwide Operations & Special Projects Serve as a strategic right hand to the principals across operational, financial, and administrative matters. Manage vendor relationships across accounting, insurance, payroll, benefits, technology, and other operational functions. Lead special projects tied to acquisitions, dispositions, financings, or entity-level initiatives. Coordinate guarantor reporting and documentation for principal-level loan guarantees. Qualifications: 5-10+ years of experience in accounting, operations, or business management (ideally within real estate, private equity, or a family office). Strong accounting acumen; comfort managing multiple entities and working with external CPAs and bookkeepers. Experience coordinating audits, tax filings, and multi-entity reporting. High level of professionalism and discretion, especially when handling principal-level and investor-facing matters. Technologically savvy; experience with reporting tools and AI/technology enabled platforms. Exceptional organizational skills and attention to detail; ability to manage competing priorities across numerous workflows. Team-first mentality with the confidence to operate autonomously and directly with senior leadership.
    $80k-134k yearly est. 5d ago
  • Assistant Store Manager (331)

    Stop & Shop 4.3company rating

    Lead manager job in New York, NY

    Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
    $41k-47k yearly est. 2d ago
  • Manager, International Payroll Operations

    Genmab

    Lead manager job in Plainsboro, NJ

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role The Payroll Manager leads day-to-day international payroll operations across 11 different countries (AT, ES, DE, CH, IT, BE, PL, NZ, KR, FR, UK) and provides hands-on support for US payroll when needed. This role ensures accurate, compliant, and timely pay; drives process excellence and controls (incl. SOX); and partners closely with HR, other Finance teams, and external vendors. The manager will report to the Director, Global Payroll Operations. Responsibilities You will own international payroll operations Manage end-to-end payroll across multiple entities and countries, including checking gross-to-net calculations, payments, year-end activities, and employee inquiries Operate and govern third-party providers Maintain country calendars, FX considerations, and multi-currency funding Ensure compliance with local wage taxes, social security legislation, pensions schemes, and reporting requirements; and support with the annual filing activities where needed Support US payroll operations (as needed) Act as support for the processing of the US bi-weekly cycles, off-cycles and year-end activities Compliance, controls & audit Prepare reconciliations (payroll to GL, balance sheet accounts, P&L accounts) and support internal/external audits Uphold global data privacy (GDPR/CCPA) and secure handling of sensitive data Process improvement & systems Streamline workflows, templates, and file interfaces. Requirements Bachelor's degree in Finance, Tax Law, Fiscal Economics or related field; or equivalent experience 7+ years payroll experience with significant international scope (EMEA and/or APAC) and 3+ years US multistate exposure Strong knowledge of payroll compliance, taxes, benefits, and year-end payroll activities in multiple jurisdictions Preferably experience with Workday, SAP, ActivPayroll and ADP Workforce Now Experience running payroll through global vendors and payroll integrations Solid accounting acumen (journal entries, reconciliations) and control mindset (SOX is a plus) Advanced Excel; comfortable with large datasets and reconciliations Clear, professional communicator across diverse cultures and seniority levels Certifications are a plus: CPP, Global Payroll Management Certificate (GPM), or country-specific credentials. For US based candidates, the proposed salary band for this position is as follows: $98.000,00---$147.000,00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for: 401(k) Plan: 100% match on the first 6% of contributions Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance Voluntary Plans: Critical illness, accident, and hospital indemnity insurance Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
    $80k-128k yearly est. 3d ago
  • Agency Operations & Bookkeeping Manager

    Knightsbridge Park

    Lead manager job in New York, NY

    Knightsbridge Park is looking for a disciplined, detail-oriented professional to handle the day-to-day administrative, financial, and operational systems of our boutique marketing agency. This is not a "creative strategy" role; it is a vital, hands-on position focused on the accuracy of our books, the maintenance of our benefits, and the consistency of our office workflows. The ideal candidate is someone who values stability and mastery of the role over rapid title progression or team expansion. You are someone that enjoys "getting under the hood" of spreadsheets, ensuring vendors are paid on time, and keeping our administrative systems organized. We are looking for someone who finds satisfaction in high-level accuracy and operational stability. Key Responsibilities Bookkeeping & Financial Coordination Full-Cycle Bookkeeping: Take over daily data entry, including accounts payable (vendor bills) and accounts receivable (client invoicing), ensuring all transactions are coded correctly in QuickBooks Online. Payroll Administration: Own the end-to-end payroll process, including calculating commissions/bonuses, managing deductions, and ensuring timely payment via our payroll provider. Budget & Expense Control: Reconcile all agency credit cards and employee expense reports; monitor client media budgets in Airtable to ensure we are pacing correctly against estimates. External Liaison: Serve as the main point of contact for our external CPA firm, providing them with "clean" books for the month-end close and year-end tax filings. Financial Reporting: Generate weekly cash-flow snapshots and monthly P&L reports for Leadership, providing context on any significant variances. Benefits & Insurance Administration Benefits: Act as the internal point person for health insurance and 401k enrollment. You will manage open enrollment periods and assist new hires with benefits onboarding. Insurance & Compliance: Manage renewals for General Liability, E&O, and Workers Comp insurance. Ensure all corporate filings and renewals are handled ahead of deadlines. Office & Systems Maintenance Process Documentation: Maintain and update our SOPs (Standard Operating Procedures). We need someone who ensures the "Company Handbook" is accurate and followed. Software Admin: Manage seat licenses and access for our tech stack (Google Workspace, Airtable, Slack, etc.). Documentation: Maintain a clean, audited digital filing system for all legal, HR, and financial documents. General Operations Onboarding: Facilitate the administrative side of hiring (IT setup, contract signing, and systems training). Vendor Relations: Manage relationships with the landlord, utility providers, and software vendors to ensure service continuity. Qualifications Relevant Experience: 5+ years in an Office Manager, Bookkeeper, or Business Administrator role. Experience in a professional services or agency environment is a plus. Technical Skills: High proficiency in QuickBooks Online and Excel is non-negotiable. Experience with Airtable or similar database tools is preferred. The Right Mindset: You prefer a "steady hand on the wheel" approach. You are organized to a fault and frustrated by messy folders or unmapped processes. Communication: Clear, professional, and direct. You can explain a billing discrepancy to a client or a benefits package to an employee with ease. Salary Range of $75,000 - $95,000 depending on experience
    $75k-95k yearly 5d ago
  • General Manager - Luxury Residential Building

    Advice Personnel 3.8company rating

    Lead manager job in New York, NY

    An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management. Responsibilities: Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality. Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents. Direct the daily operations of the property, encompassing all residential, amenity, and common areas. Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies. Support hiring, onboarding, and continuous staff training. Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships. Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns. Ensure full adherence to building codes, safety regulations, and city/state housing requirements. Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation. Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis. Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations. Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs. Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities. Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters. Requirements: 12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity. Experience with NYC affordable housing compliance. Experience leading high-performing teams and overseeing all aspects of property operations. Proficiency in Yardi and strong financial and budget management skills. Excellent resident relations, communication, and vendor management abilities. Commitment to operational excellence, safety, and superior service standards. Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits. The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives. Please send your resume for immediate consideration to: nlipari@adviceny.com If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated. Advice Personnel *Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
    $175k-200k yearly 2d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Lead manager job in Morristown, NJ

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 4d ago
  • Private Credit Operations Manager

    Atlantic Group 4.3company rating

    Lead manager job in New York, NY

    Type: Perm (Contingency) Job #47221 Salary: $175,000 Job Overview - Private Credit Operations Manager: Compensation: $175,000 - $200,000/year + bonus Schedule: Monday to Friday (Hybrid) Atlantic Group is hiring a Private Credit Operations Manager in New York, NY, with our client. In this hybrid role, you'll oversee trade settlement, loan operations, reporting, and data integrity across private credit and direct lending strategies. You will manage daily workflows, collaborate with cross-functional teams, and use platforms like ClearPar, IHS Markit, WSO, and Loan IQ for trade processing. Ideal for operations professionals focused on automation, accuracy, and workflow optimization. Responsibilities as the Private Credit Operations Manager: Trade Execution & Settlement: Oversee accurate and timely settlement of private credit trades by coordinating with agents, custodians, administrators, and internal teams. Loan Operations & Systems: Manage trade processing and settlement workflows using platforms such as ClearPar, IHS Markit, WSO, and Loan IQ while resolving discrepancies. Reconciliations & Reporting: Lead daily cash, position, and asset reconciliations and ensure accuracy for monthly and quarterly close processes. Documentation & Compliance: Ensure proper execution, archiving, and compliance of trade documentation, including assignments, funding memos, consents, and KYC requirements. Process & Data Oversight: Maintain accurate reference data, manage corporate action workflows, and drive process improvements, automation, and scalable reporting solutions. Qualifications for the Private Credit Operations Manager: Education: Bachelor's degree in Finance, Accounting, Business, or related field required. Experience: 8-15 years in private credit, direct lending, BDC, or syndicated loan operations with strong expertise in trade settlement, loan operations, and credit instruments. Technical Skills: Advanced Excel skills and expertise with loan settlement platforms (ClearPar, IHS Markit, WSO, Loan IQ), with a strong automation- and technology-focused mindset. Industry Knowledge: Strong understanding of LSTA/LMA trade guidelines, private credit operations, reference data management, and key operational risk controls. Skills & Attributes: Highly analytical and detail-oriented professional with strong communication and problem-solving skills, able to manage high-volume workflows and drive process improvements. Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. Your Name: Email Address: Phone Number: Upload Resume File: Upload Resume File: ... Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT. By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm. By submitting this application, you agree to our Terms of Service. People looking for jobs should not put anything here. We are uploading your application. It may take a few moments to read your resume. Please wait!
    $175k-200k yearly 6d ago
  • Senior Manager, Detection Operations, Internal Fraud

    American Express 4.8company rating

    Lead manager job in New York, NY

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? **Position Overview** The Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE's Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a 'first amongst peers' providing leadership support to Operations staff. The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture. **Key Responsibilities:** + Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals. + Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths + Prepare clear and well documented alert summaries and supporting materials for referral to investigations + Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards + Identify trends, patterns, or emerging risks related to internal fraud or misconduct + Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts + Ensure strict confidentiality and objectivity when handling sensitive colleague related matters + Support continuous improvement of fraud detection and referral processes + Ensure operational coverage, service level adherence and timely escalation of high-risk incidents + Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems + Contribute to reporting on detection effectiveness and operational performance + Partner with investigations on case referrals and feedback loops to refine detection quality **Desired Leadership Characteristics:** + Calm and decisive under pressure. + Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues + Initiative and bias for action and for getting things done + Proven ability in extending and maintaining strong relationships in a complex multi-national corporation + Strong problem solver with the ability to use analytical methods to affect change + Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment **Preferred Qualifications** + 10 years of experience in fraud operations, monitoring, or security operations, + Deep understanding of fraud monitoring tools, insider threat detection and case management systems + Strong knowledge of internal fraud typologies and insider risk behaviors + Proven track record of managing global operations teams + Strong collaborations skills with Technology, CEG, Legal and risk oversight functions + Experience with operational KPIs, back-office case and SLA management, and executive reporting **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position **Job:** Operations **Primary Location:** US-New York-New York **Other Locations:** United States, US-North Carolina-Charlotte **Schedule** Full-time **Req ID:** 26000433
    $103.8k-174.8k yearly 6d ago
  • On-Site General Manager - Property Management

    Douglas Elliman Property Management 4.1company rating

    Lead manager job in New York, NY

    The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler. Key Responsibilities Regulatory & Administrative Management Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations. Ensure full compliance with all legal, regulatory, and reporting obligations. Oversee collections, tenant accounts, and arrears management. Manage payroll for all site employees. Utilize Yardi and AvidXchange for financial, operational, and invoicing functions. Operations & Maintenance Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety. Manage ongoing and planned capital improvement projects, including: Gas pipe replacement Roof replacements Facade work Mechanical and structural upgrades Coordinate and supervise 3rd‑party contractors for apartment and building renovations. Leasing & Marketing Oversee the renovation, marketing, and leasing of all vacant units. Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover. Financial Management Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations. Negotiate and manage vendor contracts. Support ownership with long‑term capital planning. Staff Leadership & Supervision Supervise and support: 25 handymen and porters 6 office staff members Ensure high performance through training, delegation, and ongoing evaluation. Maintain strong communication across all departments and foster a professional, accountable workplace culture. Qualifications Extensive experience managing rent‑stabilized, multi‑building residential portfolios. Strong knowledge of NYC housing regulations and compliance standards. Demonstrated ability to manage large field and office teams. Proficiency with Yardi and AvidXchange platforms. Strong organizational, communication, and problem‑solving skills.
    $68k-128k yearly est. 4d ago
  • {"title":"Plant Operations Manager"}

    Continuing Life 4.0company rating

    Lead manager job in New York, NY

    Wisteria at Warner Center, a brand-new Continuing Care Retirement Community opening in Spring 2026, is excited to announce an opportunity to join our founding team as Plant Operations Manager. Discover a workplace where you're truly valued and enjoy a comprehensive benefits package designed to support your well-being, development and success. Excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match! Generous Paid Time Off (PTO), Flex Holidays, and 6 Paid holidays per year for full-time staff. $2,000 a year in Tuition Assistance for full-time employees and robust Talent Development Program we help you accelerate your career! Wellness program with the opportunity to earn a 30% discount on your benefit premiums! Employee Meal Program coming! We will prepare delicious meals for you daily! The Plant Operations Manager in coordination with the Plant Operations Director creates a collaborative work environment that ensures the health and safety of the residents, staff and visitors; works in accordance with established policies and procedures and/or specific instructions from the Plant Operations Director. They may assume the duties of the Director of Plant Operations, when delegated; may be on call and can be assigned special projects. This is a full time, onsite, position located in Woodland Hills, California. Compensation: $77,000 to $84,000 (DOE) plus 10% annual bonus potential. PRINCIPLE DUTIES: Works with the Plant Operations Director in regards to the recruitment, management, development, evaluation, and discharge of personnel, in conformance with company, local, and state policies. Responsible for performing, coordinating, and supervising all aspects of preventive and predictive maintenance to protect and maintain the buildings, equipment and utility systems in an efficient, cost effective and expedient manner. Maintains and works with management to implement new work standards, policies, procedures, methods, and rules. Works with management in the conception and development of policies, procedures, regulations and program planning. Works with the Plant Operations Director and other management team members to implement and update the organizational plan to meet the needs of the facility. Ensures the sound fiscal operation of the facility that includes contributing to the development and monitoring of the operating budget. Provides administrative leadership and management for the facility and acts on behalf of the Plant Operations Director during absences, which may include but is not limited to approving payroll timecards, coding and approving invoices. Proficient in the knowledge of State and Federal Regulations, and Acts, Laws and Regulations pertaining to Continuing Care Facilities. Ensures the operational needs of all buildings and facilities located at the facility are attained through the training and motivation of all associates. Ensures compliance with established corporate quality standards. Works in cooperation with the Plant Operations Director in regards to community and state outreach as required, expanding networks with local and public organizations and educating residents. Responsible for unit turnover to Marketing Standards for re-occupancy within guidelines. Completion of additional tasks and projects as assigned by management. Other duties as assigned by director. QUALIFICATIONS: Thorough knowledge of plant operations and plant engineering. Prior experience in construction and working with subcontractors preferred. 5 years minimum experience in plant engineering and/or trades such as plumbing, electrical, painting, carpentry, refrigeration, ground maintenance, masonry and maintenance. 3 years budgeting accountability a plus. 3 years supervisory experience required. Knowledge of state & federal regulations required. Knowledge of Title 22 and NFPA 101: Life Safety Code preferred. Strong organizational, computer, written and verbal communication skills. Must have a passion for providing excellent customer service. EPA Certification - Universal . #ZR #Wisteria1
    $77k-84k yearly 6d ago
  • Regional Manager - Partnership Operations -Airport Dimensions

    Collinson

    Lead manager job in New York, NY

    Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. What Does a Manager - Partnership Operations Do: The Manager - Partnerships Operations has responsibility for the successful delivery of the guest experience, hospitality delivery and financial operating performance for all partnership branded airport lounge and program project locations within the Americas. This position oversees and manages the development of future projects as well as the performance of third-party vendors to ensure consistent and successful delivery of contracted Service Level Agreements (SLAs) and exceptional guest experience delivery. Success in this role requires effective collaboration across multiple business functions within Airport Dimensions and the Partnership stakeholders; oversight and management of third party providers This individual is highly motivated and works endlessly in the pursuit of better. They are a refined professional with an uncompromising customer service focus. A critical thinker with the ability to evaluate options accurately and establish priorities, anticipating outcomes and foreseeing logical consequences. To excel in this role, you must be approachable and detail-oriented with proven premier hospitality management work experience. The ideal candidate also demonstrates excellent communication, interpersonal skills and partnership management What You'll Do: Oversight and management of third-party providers to ensure operational requirements are consistently delivered and all SLAs are consistently achieved Key point of contact with Partnership stakeholders regarding delivery of guest experience and operational expectations across Partnership program network. Establish collaborative working relationship with Partnership stakeholders representing Airport Dimensions best interest within the daily working groups and at the senior manager level. Liaise directly on a pro-active and reactive basis with Partnership operations and guest experience staff, airport authorities, airlines, internal stakeholders, lounge clients, third-party provider executives and lounge staff to ensure successful lounge operations Establish and successfully manage vendor relationships Actively participate in the development of Guest Experience amenities to ensure operational feasibility Collaborate with Design & Construction, Finance, Guest Experience and Business Development disciplines within Airport Dimensions Manages operational costs against budget and takes action to identify positive and negative variances, checking invoices and billings in conjunction with finance department and acting on related discrepancies Participates in monthly, quarterly, and annual financial reviews with third-party providers identifying wins, losses, and key areas of concern Hold third-party providers accountable for performance and to the contracted Service Level Agreements (SLAs) Responsible for consistent and regular monitoring and reporting using appropriate measurement tools to ensure consistent delivery of expected guest experience and lounge operation and SLAs. Conduct regularly scheduled Quality, Service & Cleanliness (QSC) Reviews for all lounges, report results and create action plans across multi-company and cross functional departments for immediate and long-term results Ensures that the third-party providers, Airport Authorities and Airline/s are acting in accordance with their contractual and legal obligations Maintain all documentation for reporting and decisions at the lounge level Provides guidance and oversight to third-party providers to ensure the lounge product maximizes client (airlines, corporate etc.) and guest (end lounge user) satisfaction with their lounge visit experience and/or meets and exceeds all SLAs that are in place Instrumental in creation, accountability, and training of new and updated Standard Operating Procedures (SOPs) for the lounge operation. Responsible for consistent implementation of new product or service level enhancements with adherence to revised SOPs Regularly review, communicate, and follow up with third-party providers on all guest surveys and guest insights Responds to all questions or requests related to lounge operation, policies and any issue impacting the guest experience or network operations on an individual and network level Supporting all corporate marketing initiatives at the lounge level Develop and present executive level presentations on lounge and guest experience for senior management What You'll Need: Minimum of 5 years of leadership of a multi-operational/multiunit experience in a premier hospitality venue or in premium airport lounges management • Understanding of food & beverage menu creation and trending product awareness • Knowledge of design and construction processes and equipment specifications for production • Ability to identify, draft and implement training processes and SOPs specific to partner guidelines and desires • Excellent communication skills, including presentation and written with ability to adapt as necessary to audience. • Experience in project development, delivery and management. • Comfortable working in a matrixed environment and directing multiple parties to achieve focused outputs • The experience and drive necessary to consistently deliver an uncompromising guest experience. • Experience in managing budgets/budgeting, forecasting and small business P&L management with a reasonable understanding of legal contract language • Analytical and a problem solver with the ability to develop solutions that drive greater efficiency and effectiveness • Proven ability in managing multiple projects simultaneously under time sensitive operational conditions, consistently meeting deadlines and completing critical tasks. The successful candidate will be an individual who 'thinks and plans the job' and takes the initiative • Strong MS Word, MS Power Point and MS Excel experience, including managing financial data Business Travel 75%-80%, when not in home airport You can look forward to a competitive salary and benefit plan including but not limited to: 100% employer paid medical, dental, life & LTD insurance for employees 100% match to your 401k deferrals (limited) with 100% vesting at 6 months Supplemental Insurance including STD, additional Life Priority Pass Membership Global Mentoring Program Wellness Programs Lifestyle Benefits Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at *********************** Division Partnerships Locations New York Remote status Hybrid
    $76k-107k yearly est. 6d ago
  • US Operations Manager

    Astrid & Miyu

    Lead manager job in New York, NY

    The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience. Our Values & Culture: At A&M, our values aren't just words - they're the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts - because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M. Location: Manhattan, New York. Salary & Benefits: $70,000-$80,000 + bonus See more on our benefits here. Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here. The US Operations Manager Mission: As we continue to revolutionise the jewellery experience, we're looking for an Operations Manager to lead the evolution of our U.S. fulfilment strategy across multiple channels. Driven by our values, you will ensure our operations scale with purpose, precision, and heart, optimising processes and collaborating across teams to deliver exceptional customer experiences as we grow. How you'll drive success: Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence Embed robust operational processes to support smooth, reliable, and scalable fulfilment Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores Manage a fit-for-purpose returns solution that is both efficient and customer-friendly Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy Review site capacity and lead future relocation planning over the next 18 months and beyond as well as leading on potential future projects such as engraving and sterilisation Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs What you'll need to thrive: As an inspirational people leader, you empower your teams to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments. Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning Confidence in managing stock, inventory systems, and warehouse workflows Excellent attention to detail and commitment to operational excellence Experience managing people, you care about growing and supporting your team Comfortable working independently whilst staying connected to a wider global operations team A willingness to roll up your sleeves and help us build something truly special Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced The Interview Process and Candidate Experience Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role Final Interview - 1 hour in person task interview to complete and present Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth. Department Operations Locations New York Remote status Hybrid
    $80k-128k yearly est. 4d ago
  • GTM Strategy & Operations Manager

    Anrok, Inc.

    Lead manager job in New York, NY

    San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer - beginning with their very first conversation with our team. In this role, you will Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization What excites us 4-6 years of experience in GTM/revenue operations, sales operations or a similar role Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required Bonus points for experience in partner/channel sales operations What we offer The equity upside of an early-stage startup with the product-market fit of a later-stage company. Daily lunch and snacks for those working out of our office hubs. Medical, dental, and vision insurance covered 100%. One Medical membership covered, flexible sick benefits, and more. Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. Annual team off-sites and in-person opportunities around our growing Anrok hubs. Home office setup stipend to ensure you have the equipment you need to thrive at work. At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
    $80k-128k yearly est. 6d ago
  • Operations Manager

    Bridge Philanthropic Consulting

    Lead manager job in New York, NY

    The Operations Manager will support the Chief Executive Officer (CEO) and the executive management team in the daily operational activities to ensure business growth, sustainability, and efficient company operations. This individual will collaborate with various departments, including technology, marketing, People and Culture, and project leads, to streamline processes and manage relationships with stakeholders, consultants, and internal teams. Key Responsibilities: Assist in managing daily operations to achieve business growth and sustainability. Collaborate with technology and marketing teams to maintain web systems and branding. Partner with HR to streamline consultant onboarding and ensure project scopes are clear and billing is accurate. Review and improve operational systems and processes. Track operational risks and provide strategic solutions. Support CEO in long-term planning, reporting, and managing special projects. Oversee and report on KPIs regularly. Ensure smooth execution of operational, administrative, and compliance functions. Qualifications: Bachelor's degree in Business, Operations, or related field (Master's preferred). 5-7 years of experience in operations management. Strong project management, communication, and leadership skills. Experience with financial reporting, HR, and process improvement. Proficient in Microsoft Office and operational tools. Preferred Qualifications: Experience in consulting or philanthropic industries. Knowledge of marketing, branding, and web technologies. This is an independent contractor position seeking someone with consulting experience. REQUIRED
    $80k-128k yearly est. 6d ago
  • Assistant Aviation Operations Manager

    American Flyers 3.5company rating

    Lead manager job in Morristown, NJ

    Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees. Qualifications Must possess superior verbal, written, organizational, and problem solving skills. Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth. Requires applicant to be proactive in all aspects of problem solving with a can do attitude. Flexibility and willingness to relocate as growth opportunity arises required. Aviation experience preferred. Benefits Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses. Group Medical Insurance Program 401K with company contributions & Life Insurance Program. Paid vacations and holidays Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.
    $58k-87k yearly est. 4d ago
  • US General Manager (Gourmet Food)

    Accur Recruiting Services

    Lead manager job in New York, NY

    Our client is a renowned French Gourmet food brand with a small US operations comprised of the GM and 1 part time assistant. Objective of the Role The General Manager will serve as the brand's principal representative in the United States, directly reporting to the headquarters in France. This individual will be pivotal in enhancing the brand's market share and visibility across the US, with a particular emphasis on luxury hospitality (4 and 5 star hotels. This is their #1 focus), followed by premium retail, and e-commerce sectors. The role is designed for a leader who can drive growth, manage key relationships, and ensure the brand's prestigious reputation is upheld in all endeavors. Ideal Profile The ideal candidate is a seasoned professional with director-level sales experience in the luxury goods industry, preferably with exposure to premium food or beverages. This person should have a robust network within luxury hospitality and premium retail sectors, embodying exceptional communication skills to interact effectively with a diverse range of stakeholders. A strategic thinker with a proven success record in sales management and business development, the candidate should also be a confident leader, equipped with excellent IT skills for comprehensive market analysis and reporting. Responsibilities Sales : Drive growth by retaining and expanding the customer base, focusing on luxury hospitality, premium retail, and e-commerce. Achieve annual sales targets, lead and develop the US team, and gradually increase the brand's presence in the Americas. Marketing : Collaborate with the UK marketing team to maintain brand standards in the US, engage in brand and product advocacy, and participate in trade shows and other promotional activities. Operations : Oversee the development of the operating platform in the US, manage inventory, coordinate finance and logistics operations, and ensure compliance with regulatory requirements. Reporting : Provide comprehensive reports on sales, financial performance, and market insights to the board, ensuring efficient use of CRM systems for sales and account management. Leadership : Develop a long-term vision for the brand in the US, under the guidance of the Board of Directors, focusing on luxury sector growth. Hire, coach, and develop the team, becoming a brand advocate and product expert. Requirements Director-level sales experience in the luxury goods industry, with a preference for those experienced in premium food or beverages. Access to a significant network within the luxury hospitality and premium retail sectors. Exceptional communication and strategic account management skills. A proven track record in sales management and business development. Leadership qualities, with the ability to inspire and develop a team. Proficiency in IT, including spreadsheets and presentation tools.
    $65k-125k yearly est. 6d ago
  • General Manager

    Checkers & Rally's-Checkers Drive-In Restaurants, Inc.

    Lead manager job in New York, NY

    Meeting budgeted sales and profits by managing all aspects of the P&L - Continually analyzing the data and developing and executing plans to improve sales and profits and increase restaurant service and efficiency. Determining staffing needs and hiri General Manager, Manager, Operations, Restaurant
    $65k-125k yearly est. 6d ago
  • Assistant Manager, U.S. Communications

    Banque Scotia (Bank of Nova Scotia

    Lead manager job in New York, NY

    Salary Range: 69,400.00 - 129,000.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Title: Assistant Manager, U.S. Communications - New York, NY Global Banking and Markets Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future! Purpose: The incumbent will support the development, implementation and coordination of Scotiabank Global Banking and Markets (GBM) global and business line communications plans as well as provide support for regional communications, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The primary portfolio of accountability includes: Global Transaction Banking, Corporate & Investment Banking and Global Capital Markets. In addition, the incumbent provides GBM regional communications support and works to ensure that GBM Communications initiatives are aligned to all-Bank global communications What You'll Do The incumbent champions and leads a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. In addition, the incumbent: Manages the U.S. communications calendars. Manages email distributions to all-U.S. audiences and to tailored target audiences, as identified by working with business partners. This includes regularly managing email distribution lists and managing the U.S. Communications mailbox. Manages the U.S. intranet site, including the posting of content such as announcements, executive leadership messages and strategy updates and design of new pages, banners and supporting graphics. Drafts, edits and proofreads internal and external communications, including weekly newsletters, emails, invitations and messages, manages translations for GBM Communications materials and works with partners to secure approvals and coordinate release of communications. Produces visuals for presentations, internal websites, videos and other collateral; lay out content within existing templates (emails, PowerPoint, internal websites). Records, edits and finalizes videos for internal distribution. Supports the coordination of town halls and other leadership events (e.g. by designing/distributing event invitations, creating presentations and videos, and providing onsite support and help with post-event survey distribution). Contributes to the effective functioning of the GBM Communication teams by: Demonstrating an interest in our GBM/financial services business Building effective working relationships across the GBM Communications team and with various business line and corporate function contacts. Staying current and implementing communications best practices to ensure consistent and effective message delivery. Actively sharing knowledge and experience to enhance the development of all team members. Facilitating a culture of open and honest communication. Actively participating and contributing to touch bases and team meetings and encouraging the generation of new ideas and approaches. * Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls. What You'll Bring Post-secondary degree/certificate in Communications, Journalism, Business Administration, Marketing, Communications or a related discipline. 3-5 years of experience in a corporate communications or marketing role, preferably in the financial services industry. Highly organized and comfortable with multi-tasking in a deadline-driven environment. Exceptional writing skills, including the ability to edit corporate messaging with a high attention to detail. Proactive problem solver and team player with excellent interpersonal skills; ability to recognize and appropriately handle sensitive and confidential information. Advanced knowledge of Microsoft Office. Hands-on experience managing web-based portals; working knowledge of HTML and Jive is an asset. Knowledge of Adobe Creative Suite (Acrobat, Photoshop, InDesign and Premiere Pro). Video creation and editing experience is an asset. Interested? At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture. What's in it for you? Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. Location(s): United States : New York : New York City Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. Nearest Major Market: New York City Job Segment: Investment Banking, Marketing Communications, Assistant Manager, M&A, Copy Editor, Finance, Marketing, Management, Creative
    $46k-89k yearly est. 2d ago
  • Assistant Manager - NYC

    Alice + Olivia 4.2company rating

    Lead manager job in New York, NY

    Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team's client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency. COMPETENCIES: Customer focus Drive for results Team player Time management Personal credibility Business acumen Communication Managerial courage Managing performance Motivating others THE RESPONSIBILITIES: Meet personal and store sales goals by ensuring that each customer receives outstanding customer service Establish a returning client business by developing and maintaining long lasting relationships Actively outreach to client base to strengthen relationship via email, phone call and text messaging Utilize company selling culture and training tools to meet and exceed KPI expectations Remain coachable and open to feedback to continuously develop in your role Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team Maintain organization, upkeep, and cleanliness of both the front and back of house Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader Ensure the integrity of payroll and the payroll process Ensure that the sales floor is maintained and beautifully reflects the brand Maintain an active sales floor presence to assist and coach staff in developing strong client relationships In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards Actively support Diversity, Equity, and Inclusion initiatives REQUIREMENTS: Ability to wear face mask throughout shift to protect yourself and others around you Previous management experience + sales experience required Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed Continuous standing and walking; ability to move around all store areas and be accessible to customers Ability to occasionally climb ladders as needed Ability to work daily with telephone, POS and computer equipment SALARY & BENEFITS: $65,000-$75,000/yr plus uncapped commission Clothing allowance and a competitive discount 401(k) with an employer match Medical, dental, and vision Floating holidays
    $65k-75k yearly 6d ago

Learn more about lead manager jobs

How much does a lead manager earn in Perth Amboy, NJ?

The average lead manager in Perth Amboy, NJ earns between $85,000 and $173,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.

Average lead manager salary in Perth Amboy, NJ

$122,000

What are the biggest employers of Lead Managers in Perth Amboy, NJ?

The biggest employers of Lead Managers in Perth Amboy, NJ are:
  1. New Jersey Harm Reduction Coalition
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