External job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, NC, Durham - 91,000.00 - 136,500.00 USD annually
$102k-142k yearly est. 2d ago
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ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Raleigh, NC
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 2d ago
Operations Manager Mechanical Construction
Executive Global Recruiters LLC
Lead manager job in Durham, NC
HVAC Construction Project Operations Executive
Our corporation is an established HVAC construction company with a proven track record of successfully building complex HVAC systems. We work on both design build and plan and spec. projects. Experience has enabled the firm to gain the understanding and ability to quickly respond to customer's needs. Responsiveness and high quality installation is a priority.
We have the flexibility to meet client's needs on a fast track basis while providing the most economical alternative. Our company has designed, installed and serviced projects which include: Computer Rooms, Clean Rooms, Boiler Rooms, Labs, Variable Refrigerant Flow Systems, Chilled Water Systems, Hot Water Systems, Cogeneration Systems, Variable Air Volume Systems, Constant Volume, Energy Recovery and Steam Systems.
We have the capability to provide a complete range of mechanical services from conceptual design to installation and follow-up maintenance. Flexibility in responding to customer's needs is a primary factor in our growth and success, with over 80% of revenue coming from repeat clientele. The firm is dedicated to providing the highest level of quality service.
$60k-98k yearly est. 3d ago
Branch Operations Manager
Insight Global
Lead manager job in Raleigh, NC
As the Branch Operations Manager, you'll be responsible for overseeing all field operations for installation projects, ensuring safety, quality, productivity, and profitability. This role involves direct leadership of field managers and crews, driving operational excellence, and implementing process improvements. The position is located at the branch location and requires regular site visits.
Key responsibilities include:
· Coordinating the scheduling of project starts, working closely with home builders to ensure each launch goes smoothly, including the start of new subdivisions.
· Assigning projects to field managers is a key part of your day, making sure each manager's workload and expertise align with project needs.
· Managing field logistics is essential, from allocating labor and materials to overseeing equipment and resolving any issues that arise on-site.
· You'll spend about 25-35% of your time out in the field, supporting teams, inspecting job sites, and building relationships with commercial developers and general contractors.
· 10-15% of your time is dedicated to addressing client needs and ensuring their satisfaction.
· Roughly half of your time will be spent at the branch location, where you'll oversee inventory controls, maintain the facility, and handle administrative responsibilities.
· You'll develop look-ahead schedules to anticipate project needs, prevent delays, and keep operations running efficiently.
Your daily work will involve using Sage, ERP systems, and Excel, and you'll need a solid understanding of prime contracts and subcontract change orders to manage projects effectively.
Required Skills & Experience
· High school diploma or equivalent required · 7-10 years of experience in construction in a trade environment (mechanical, electrical, plumbing, roofing, etc.) · At least 3 years of experience managing teams · Proficiency in reading blueprints, specifications, and installation diagrams · Proficiency in Google Suite and construction management software · Experience with project scheduling and resource planning tools · Strong problem-solving, decision-making, organizational, and time management skills Ability to manage multiple priorities in a fast-paced environment
Nice to Have Skills & Experience
· High-volume operations experience · Experience with Fire 360 or ServiceMaster · Bachelor's degree in construction management, business, or related field preferred · OSHA 30-hour certification · Comprehensive knowledge of exterior cladding systems and materials (vinyl, fiber, cement, etc.) , installation methods, and building codes · Bilingual (English/Spanish) communication skills Background as a Senior Project Manager or Branch Manager
This position is looking to pay between $100,000-$120,000 based on the level of experience
$100k-120k yearly 21h ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Lead manager job in Raleigh, NC
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - PA - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - PA - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 2d ago
Branch Manager
ACM Services, Inc. 4.5
Lead manager job in Garner, NC
We seek a motivated and results-driven individual to establish and oversee our new North Carolina branch. This individual will be responsible for business development, operational management, client relations, and ensuring the branch's profitability and growth. The ideal candidate has experience in the environmental or demolition industry, strong leadership skills, and a proven track record of successfully managing teams and projects.
Key Responsibilities
Operations Management: This position oversees all branch operations, including project management, resource allocation, and compliance with safety and regulatory standards.
Financial Oversight: Develop and manage the branch's budget, ensuring profitability and efficiency.
Business Development & Sales: Identify and secure new business opportunities, build client relationships, and expand ACM Services' presence in North Carolina.
Regulatory Compliance: Ensure all work adheres to local, state, and federal environmental and safety regulations.
Leadership & Team Building: Recruit, train, and manage a high-performing field and office personnel team.
Client & Vendor Relations: Maintain strong relationships with customers, subcontractors, and suppliers to support project success.
Strategic Planning: Track industry trends and collaborate with senior leadership to develop long-term goals and strategies.
Qualifications & Experience
Minimum 5+ years of experience in environmental contracting, demolition, construction, or related industry.
Strong leadership and managerial skills, with experience building and leading teams.
Proven ability to develop new business, secure contracts, and grow revenue.
Excellent problem-solving, communication, and organizational skills.
OSHA and relevant industry certifications.
Ability to travel within the region as needed.
Knowledge of North Carolina's environmental regulations and safety standards is a plus.
Proficiency with MS Office. Experience using insurance industry programs like Xactimate/Symbility is a plus.
IICRC certifications are a plus.
Why Join ACM Services, Inc.?
Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunity to lead and shape a new branch location for a respected industry leader.
Supportive and dynamic work environment with growth potential.
A dynamic culture focusing on the employee and a company always moving forward.
$40k-50k yearly est. 2d ago
ivy & leo Store Boutique Manager - Raleigh Village District
Ivy & Leo
Lead manager job in Raleigh, NC
The ideal candidate will have an ability to manage the daily operations of the retail boutique and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store.
Responsibilities
Manage daily operations of business and ensure sales goals are met
Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
Assigns duties to relevant employees
Conduct hiring and onboarding of new employees
Ensure adherence to health and safety regulations
Track and manage inventory at store
Qualifications
3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
Strong customer service, management and strong communication skills.
Upper End Competitive pay up to $60K with incentive goals and bonus potential.
Linkedin applications only
$60k yearly 1d ago
General Manager
The Connor Group 4.8
Lead manager job in Cary, NC
This is an in office role that is located in the Raleigh Area, relocation support available.
The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation.
Position Overview
We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Cary, NC. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us.
The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement.
Key Responsibilities
Lead overall operations and performance of assigned luxury apartment communities.
Drive revenue growth through effective sales leadership and business development strategies.
Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship.
Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards.
Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations.
Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level.
Qualifications
Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness.
Demonstrated ability to drive sales performance and grow business results.
Strong leadership presence with the ability to inspire, coach, and hold others accountable.
Highly competitive, goal-oriented, and motivated by results and recognition.
Exceptional communication, problem-solving, and decision-making skills.
Bachelor's degree preferred but not required.
What We Offer
Top Tier Benefits for you and your family, starting Day 1.
Total compensation: $125,000-$160,000 annually (base + bonus)
Equity Ownership opportunities with potential equity exceeding $2 million.
An award-winning culture that emphasizes accountability, achievement, and recognition.
Career development and advancement opportunities in a high-growth organization.
Join Us
At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
Learn more and visit us at
careers.connorgroup.com/property-managers
$125k-160k yearly 21h ago
General Manager, North Hills (New Store)
Veronica Beard 3.9
Lead manager job in Raleigh, NC
We are seeking a passionate General Manager for our new store opening in February!
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
$40k-76k yearly est. 2d ago
Dual Property Assistant General Manager
Wintergreen Hospitality
Lead manager job in Smithfield, NC
We are looking for a creative, experienced and thoughtful leader to be the Dual Property Assistant General Manager for the Hampton Inn and the Home2 Suites by Hilton in Smithfield, NC.
The opportunity:
We're focused on building a servant-minded environment made of people dedicated to taking great care of their colleagues and guests. Our team is committed to creating an environment where the leader in this role will have a chance to learn and grow as a hospitality professional while bringing their unique perspective to their work.
If you spend much of your time thinking about how you can serve others, we want to speak with you. If you crave autonomy, purpose, and mastery, this is the role for you. If you have ideas that other hospitality management companies have resisted, we want to hear them. While you are helping cultivate a welcoming and supportive environment for our hotel team, we are also committed to nurturing your growth and development as well.
Here are the top attributes we're looking for in this leader:
Natural disposition toward generosity and friendliness
Capacity to handle complex challenges simultaneously
Extraordinary oral and written communication skills
Sharp emotional intelligence
Attentive and thorough in all work
Servant mentality (humility and self awareness, willingness to serve other people, including guests and coworkers)
The responsibility:
The Dual Property Assistant General Manager plays a critical role in supporting the GM daily while also being the team leader for multiple teams. You can expect to lend a hand tackling administrative tasks for each property while also coaching and developing team members at each hotel. If you're looking for an opportunity to apply your expertise across a wide scope of hotel operations and leadership, this is a well suited responsibility. In this role, you're also expected to form strong connections with our team members, guests, vendors and the community.
What You Will be Expected to do:
Recruit, orient, and train new team members on technical systems along with hotel culture and values
Build and improve workflow processes such as staff scheduling, supply ordering, and communications
Tactfully coach team members by creating a transparent work environment where feedback is encouraged to drive high caliber performance
Dream up ways of making the welcome experience magical then designing, testing, and implementing ideas
Serve as ongoing role model for other property leaders and the Welcome Team at both hotels
Serve as front office contact for Hilton and property champion for Hilton Honors and brand initiatives
Maintain front office related brand standards for Hilton Worldwide
Provide support and leadership to other hotel teams where needed
Assist GM with administrative tasks that support the hotel
Represent hotel during community engagements in Johnston County and beyond
Prepare yourself through professional development to eventually step into the General Manager role
***Paid medical, dental, vision, life insurance offered; PTO active after 90 days.
$41k-62k yearly est. 4d ago
General Manager
Broad River Retail
Lead manager job in Durham, NC
CULTURE SNAPSHOT:
Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life's Best Memories'. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE:
The General Manager reports directly to the Multi-Unit leader for their area and is part of the Retail Performance. We're seeking a hands-on Retail Sales Leader to drive results, lead a team of 10+ consultants, and uphold high standards in sales performance, customer experience, and showroom operations. This role involves coaching, hiring, and executing key sales strategies while ensuring consistency in processes and exceeding customer expectations. Ideal candidates are energetic, accountable, and passionate about retail leadership.
DAY IN THE LIFE AS THIS MEMORY MAKER:
Champions our Mission, Values, and Customer Beliefs
Leads all sales activities and initiatives
Oversees the consistent implementation of processes and policy standards across stores
Own and drive sales performance in a retail location with 10+ Home Furnishing Consultants
Recruiting, hiring, and retaining top talent
Be a hands-on, energetic sales leader with a passion for retail
Instruct, demonstrate, practice, and validate a clearly defined sales process with your direct team
Organize multiple competing priorities while meeting deadlines
Maintain the highest standards of personal and professional conduct
Maximize your own potential through continual self-improvement and accountability
Focus on our customers' needs and strive to exceed their expectations
Recognize others' values and work together in a respectful manner
Seek efficiency through improving processes and technology
Be accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest
Supervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging
Participates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities
WORKPLACE ENVIRONMENT:
While performing the duties of this job the employee is:
This is an in-store position that is primarily performed on the sales floor and customer facing.
Physical requirements such as extended and frequent periods of standing and walking, moving, and lifting may be required.
Candidates must be able to perform the essential physical requirements to accommodate the functions of this job.
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS:
Salary is based on numerous factors, including experience, knowledge and skill.
Performance based bonus potential.
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at BRR locations
Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
Qualifications
WHAT YOU'LL NEED TO SUCCEED:
Minimum 5 years of experience in furniture sales management, including store-level general management
Proven success in high-volume, fast-paced, commission-based retail environments
Strong leadership background with experience managing teams of 10+ associates
Excellent interpersonal, communication, and presentation skills
High level of professionalism and discretion when handling confidential information
Strong problem-solving, analytical, and time-management abilities
Self-motivated, quick learner able to manage multiple tasks independently
Proficient with technology, including iPads, tablets, and basic math skills
Willingness to work a flexible 40+ hour schedule, including nights and weekends
$46k-88k yearly est. 4d ago
Assistant Store Manager, Mebane
Michael Kors 4.8
Lead manager job in Mebane, NC
ASSISTANT STORE MANAGER
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Flexible schedule
Internal Mobility Across Brands
Exclusive Employee Sales
Clothing Allotment
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
$44k-53k yearly est. 21h ago
District Manager, North Carolina
RGIS Us Corp 4.3
Lead manager job in Raleigh, NC
Are you a driven leader with proven success leading and developing high-performing teams? Explore this exciting opportunity! RGIS US Corporation seeks a District Manager to build and lead the inventory team within a designated territory. Perfect for operational leaders with entrepreneurial drive, eager to be part of an organization with great opportunity for growth!
Core Values:
We are guided by core values that have helped us grow from a small regional operation to a global company serving many of the largest companies in the world. It is essential that these values are engrained in our employees, and that they are reflected in everything we do.
1. Integrity - We do the right thing! Safely honoring our commitments and taking accountability demonstrates our positive nature
2. Excellence - We challenge the status quo! Expecting more out of everything we do is part of our DNA
3. Respect - We treat others the way we want to be treated! Appreciating our fellow teammates and customers is at our foundation
4. Teamwork - We work together! Collaborating is key to our success because when we cooperate, we achieve more
5. Innovation - We think big! Creating new technologies and ideas to improve how we do business is our passion
Job Summary:
A District Manager plays a crucial role in overseeing and managing teams within a district. The District Manager is key in ensuring the accurate execution of the inventory process. The District Manager develops and motivates teams, while ensuring company policies, processes and values are adhered to. The District Manager demonstrates the company values in all that they do.
Reports to: Operations Manager
Department: U.S. Field Operations
Job Type: Full-Time; Exempt
Travel Requirements:
This is a Traveling role. This role is on the road (overnight travel) for 4 to 5 days a week . During these days the District Manager is traveling to and from the destination (typically via automobile) and works approximately 12-hour days for 3 consecutive days. No travel on weekends!
Supervision and Leadership:
Provide leadership and direction to the district team.
Set clear performance expectations, offer guidance, and monitor team performance.
Train, develop and retain team employees. Maintains a professional work environment conducive to attracting and retaining top talent.
Travel with the team throughout the week, supervise associates during hotel stays, ensure professional conduct of self and team while on business travel.
Operations Management:
Ensures the team operates efficiently and in compliance with company policies and procedures.
Monitor and analyze key performance metrics to meet or exceed goals.
Proactively plan for and ensure all people and resources are in place for team operations.
Collaborate with internal partners to hire and train new employees.
Attends inventory events, builds relationships with customers, provide guidance and direction to team, and ensure accuracy of inventory count.
Provide back-up support to Operations Manager.
Customer Experience:
Provide excellent customer service to ensure a positive customer experience.
Address customer inquiries and concerns, and resolve issues as needed.
Compliance and Safety:
Ensure compliance with laws and regulations, including labor laws and safety regulations.
Promote a culture of safety within the district locations.
Growth and Financial Management:
Have strong financial acumen, being cognizant of costs and operating within budget.
Communication:
Maintain effective communication with customers, employees, and internal partners.
Report on team's performance, challenges, and opportunities, and plan for continuous improvement.
Problem-Solving:
Identify and address operational issues or challenges within the team.
Implement solutions to improve overall performance.
Qualifications:
Associate's degree in business, retail management, or a related field (preferred), equivalent experience considered.
Proven success in a supervisory or other leadership role.
Relevant experience, working in a fast-paced, high-productivity role.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Strategic thinker with the ability to make data-driven decisions.
Physical Requirements:
Frequent walking, standing, kneeling, stooping, reaching, stretching and the use of ladders.
Frequent use of a data collection handheld device, with data entry and scanning.
Must be able to lift and carry up to 50 lbs.
·Must have the ability to work long shifts on a regular basis.
Ability to work in various customer locations with various work conditions.
This position requires frequent travel via automobile and air.
RGIS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
$93k-161k yearly est. Auto-Apply 60d+ ago
Customer Operations Manager
The Hertz Corporation 4.3
Lead manager job in Raleigh, NC
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $55,000.00
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$55k yearly 18d ago
Site Operations Manager
Science 37 4.4
Lead manager job in Morrisville, NC
The Site Operations Manager I is a member of the Clinical Operations department accountable for on-time and on-budget delivery of clinical studies using the highest quality standards.
The Site Operations Manager I will have a broad therapeutic knowledge leading the multifunctional study management team within a matrix environment. The study management team is collectively responsible for planning, solutioning, recruiting, executing, and close-out of clinical studies, within the scope of the client agreement. In doing so, the Site Operations Manager I will oversee all operational aspects of clinical trials according to and in compliance with corporate and project Standard Operating Procedures (SOPs), Good Clinical Practice (GCP)/International Conference on Harmonisation (ICH) guidelines and other applicable federal (FDA) and state regulations, to achieve established goals within timelines and budget.
The Site Operations Manager I is the single point of contact to client study teams working with internal and external stakeholders. This individual is accountable for the delivery of the project objectives on-time and on-budget and is responsible for end-to-end execution of clinical trials to ensure effective and timely internal and external communication of study progress, issues, and plans for resolution. The Site Operations Manager I is also responsible for efficient resourcing and financial management of studies under their supervision.
DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
Project Guidelines and Communication:
Develops a project management plan in conjunction with the appropriate cross-functional teams, outlining planning, execution, and closeout milestones in addition to communication and contingency plans
Leads multi-disciplinary Study Management Team
End-to-end management of clinical studies to ensure appropriate resourcing and timely and high-quality delivery by all functional areas. Ability to identify and organize resources and services needed to accomplish tasks, sets objectives, plans for contingencies, and manages time effectively.
Develops and monitors study metrics to continuously assess study progress
Acts as the primary point of contact between Science 37 and sponsor project team, and independently leads internal and external project team meetings
Project Analysis and Management
Identifies critical project success factors for tracking, analysis and reporting including impact and probability of project risks
Monitors and tracks study status, timelines, and budget expenditures; identifies opportunities and recommends implementation plan for efficiency measures
Ensures timely data entry, query resolution and prompt resolution of data issues
Coordinates assignment of needed resources for study conduct and completion with functional area leaders; ensures appropriate staffing to accomplish project goals within budget
Identifies out-of-scope work and reports the scope change process to leadership
Assists with the development of a budget/ contract change order as appropriate in conjunction with the Director, Clinical Operations, and the business development teams.
Responsible for review of study budget, expense reports and financial records (invoicing/units/expenses) in conjunction with appropriate project team members
Ensures that study activities are properly tracked and entered into the company's time tracking/project management/resource planning software tool in a timely manner
Ability to analyze data and information to derive conclusions and drive critical decision-making
Assists and supports study audit preparations
Leadership
Accountable for development, oversight and delivery of team training for specific projects
Applies expertise in day-to-day Clinical Operations activities, collaborates with internal and external cross-functional team members to develop study documents and manuals, including ICFs, manuals, presentation decks, risk plans, etc.
Determines needed project processes and trains study teams; maintains study team knowledge and application of project processes
Establishes and communicates team performance expectations and guidelines
Manages performance of external service providers as required
Provides performance evaluation input for Science 37 project team members and service providers
Business Development
Understands customer needs and appropriately influences decision-making.
QUALIFICATIONS & SKILLS
Qualifications
Bachelor's degree or equivalent applicable experience required. Advanced degree or equivalent clinical research experience preferred.
Minimum of 2+ years of in-depth knowledge of pharmaceutical/biotech-sponsored clinical study management experience or equivalent applicable experience required
Medical and scientific knowledge preferred
Skills/Competencies
Knowledge in study management - Demonstrates ability to successfully manage multiple clinical studies. Proactive problem-solving abilities and follow-through.
Knowledge of field organizational strategies - Ability to adapt to a rapidly changing work environment, managing competing priorities. Successful decentralized team management and situational responsive decision-making.
Extensive knowledge of clinical research - Understands the drug development process, clinical research industry and the relevant environments in which it operates. Knowledgeable about the critical elements for success in clinical trials, with a history of participation in and contribution to these activities. Ability to review protocols and assess the risks of programs and projects.
Team management and collaborative capabilities - Demonstrated experience in building and guiding organizational teams. Commitment to collaboration, within and across departments. Leverages each team member's unique background and perspective to achieve team goals while providing clear direction and accountabilities.
Interpersonal Savvy - Understands interpersonal and group dynamics and reacts in an effective and tactful manner. Confidently interacts with key internal and external stakeholders including department heads, senior management, PIs, vendors and consultants. Has a range of interpersonal skills, handles constructive criticism and learns from it, and approaches with the ability to select a best-fit approach. Has a good understanding of other company functions and their inter-relationship to achieve project deliverables.
Strong motivational and influence skills - Ability to motivate, influence and guide team members; gains commitments from others
Strong communication and presentation skills - Demonstrates strong written and verbal communication skills. Ability to establish and maintain positive Sponsor, study team member and internal Science37 relationships. Ability to conduct effective presentations.
Computer skills - Working knowledge of MS Office suite and Google applications. Able to generate business correspondence, create forms and generate reports as required. Willingness to gain expertise in the use of proprietary software.
Financial Skills - Manages and tracks multiple study budgets with a good understanding of study financials
Practices professionalism and integrity in all actions - Demonstrates commitment to teamwork, cooperation, self-control, and flexibility in all areas of work.
Leadership - Communicates and exhibits leadership behavior consistent with the company-wide keystone focus. Ability to have difficult/crucial conversations.
Capabilities
Ability to travel up to 20%, as needed, for project team meetings, client presentations and other professional meetings/conferences
Ability to communicate in English (both verbal and written)
Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.
Submit your resume to apply!
To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here
$68k-93k yearly est. Auto-Apply 1d ago
Business Manager
Nc State University 4.0
Lead manager job in Raleigh, NC
Preferred Qualifications Experience in contract management. Familiarity with membership management systems and agreements. Knowledge of NCSU financial systems and policies. Work Schedule Monday - Friday, 8:00am - 5:00pm, overtime as required to meet deadlines
$43k-51k yearly est. 60d+ ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Raleigh, NC
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 5d ago
General Manager
The Connor Group 4.8
Lead manager job in Durham, NC
This is an in office role that is located in the Durham area, relocation support available.
The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation.
Position Overview
We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Durham, NC. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us.
The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement.
Key Responsibilities
Lead overall operations and performance of assigned luxury apartment communities.
Drive revenue growth through effective sales leadership and business development strategies.
Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship.
Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards.
Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations.
Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level.
Qualifications
Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness.
Demonstrated ability to drive sales performance and grow business results.
Strong leadership presence with the ability to inspire, coach, and hold others accountable.
Highly competitive, goal-oriented, and motivated by results and recognition.
Exceptional communication, problem-solving, and decision-making skills.
Bachelor's degree preferred but not required.
What We Offer
Top Tier Benefits for you and your family, starting Day 1.
Total compensation: $125,000-$160,000 annually (base + bonus)
Equity Ownership opportunities with potential equity exceeding $2 million.
An award-winning culture that emphasizes accountability, achievement, and recognition.
Career development and advancement opportunities in a high-growth organization.
Join Us
At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
Learn more and visit us at
careers.connorgroup.com/property-managers
$125k-160k yearly 2d ago
Customer Operations Manager
Hertz 4.3
Lead manager job in Raleigh, NC
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $55,000.00
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$55k yearly Auto-Apply 19d ago
Landscape Zone Manager
Nc State University 4.0
Lead manager job in Raleigh, NC
Preferred Qualifications Experience in grounds maintenance and turf management, supervisory roles, budget preparation, research, communication through various media, and delivering presentations Work Schedule 6:00 a.m. - 2:30 p.m., Monday - Friday
The average lead manager in Raleigh, NC earns between $72,000 and $152,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.
Average lead manager salary in Raleigh, NC
$104,000
What are the biggest employers of Lead Managers in Raleigh, NC?
The biggest employers of Lead Managers in Raleigh, NC are: