We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 7d ago
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Operations Manager
Edison Smart 4.5
Lead manager job in Austin, TX
Operations Manager - Building Automation Systems (BAS)
Austin, TX (On-site)
$135,000 - $150,000 base + performance bonus
An established building automation systems integrator in Austin is seeking an experienced Operations Manager to lead and scale project delivery, service operations, and internal processes. This role offers a key leadership position within a growing, technology-driven organization.
The Opportunity
This is a senior operational role with responsibility for ensuring projects are delivered on time, on budget, and to a high technical standard. You'll work closely with executive leadership, engineering, project management, and service teams to drive efficiency, accountability, and continuous improvement across the business.
Key Responsibilities
Lead day-to-day operations across project delivery, service, and field teams
Oversee scheduling, resource planning, and workload management
Ensure consistent execution of BAS projects from kickoff through closeout
Improve operational processes, KPIs, and reporting to support growth
Manage budgets, margins, and cost controls across projects and service contracts
Support hiring, training, and development of project managers and technicians
Partner with sales and engineering to support forecasting and capacity planning
Maintain high standards for safety, quality, and customer satisfaction
Required Experience & Background
Proven operations or senior project leadership experience within building automation systems, controls, or related MEP/technology integration environments
Strong understanding of BAS platforms (e.g., HVAC controls, BMS, energy management systems)
Experience managing multi-project portfolios and cross-functional teams
Financial acumen with project costing, forecasting, and margin control
Excellent leadership, communication, and process-improvement skills
What's on Offer
Competitive base salary of $135k - $150k, depending on experience
Quarterly performance bonus
Opportunity to play a key leadership role in a growing Austin-based integrator
Collaborative culture with long-term career progression
If you are a results-driven operations leader with a background in building automation and systems integration, this is a rare opportunity to step into a high-impact role.
$135k-150k yearly 5d ago
Technical Operations Manager
Hanwha Convergence USA 4.1
Lead manager job in Georgetown, TX
As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.
Position Summary:. We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives.
Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.
Essential Duties and Responsibilities:
Team Leadership & Department Oversight
Lead and manage the Technical Operations Group, including direct supervision of group members.
Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations.
Oversee professional development, performance evaluations, and resource planning for technical staff.
Operations Performance & Process Improvement
Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence's O&M Division.
Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations.
Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies.
Coordinate with internal business development and O&M teams to drive improvements through performance analysis.
Field Operations & Commissioning Support
Lead implementing O&M Contract obligations on performance reports.
Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates.
Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities.
Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets.
Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates.
Technology & Trend Analysis
Conduct technology trend analysis related to utility-scale O&M and green energy control systems.
Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality.
Technical Marketing & Customer Interface
Support business development teams with data-driven insights related to customer O&M needs and expectations.
Assist in preparing technical recommendations, performance reports, and business development proposals.
Collaborate with customers' technical teams to ensure alignment between their operational goals and Hanwha Convergence's service capabilities.
Education and/or Experience Requirements:
Bachelor's degree in Engineering, Renewable Energy, or a related technical field preferred.
Experience leading technical teams or overseeing cross-functional project teams is strongly preferred.
5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination.
Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools.
Strong communication, organizational, and cross-functional coordination skills.
Proficient in Excel, project management tools, and data reporting platforms is a must.
Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus.
Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets.
Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment.
Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.
You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.
$98k-132k yearly est. 3d ago
Voice of the Customer Operations Manager
Procore 4.5
Lead manager job in Austin, TX
We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction.
As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together.
This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately.
What you'll do:
Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions.
Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection.
Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability.
Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates
Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization.
Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn.
Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention.
Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements.
What we're looking for:
Bachelor's degree or equivalent work experience required.
3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience.
Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects.
Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback.
Keen eye for accuracy and detail in process development; JIRA proficiency is preferred.
Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results.
Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary.
Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement.
Additional Information
Base Pay Range:
114,400.00 - 157,300.00 USD AnnualFor Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$104k-128k yearly est. 4d ago
Manager, NGP VAN Support
Social Solutions Global 4.1
Lead manager job in Austin, TX
US Salary Range: $80,769.23 - $105,000 w/10% bonus
About Us
NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.
About the Role
We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration.
Key Responsibilities
Casework:
Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution.
Team Management:
Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals.
Escalation Handling:
Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution.
Queue & Capacity Management:
Take ownership of queue management, documentation, and help implement team processes for case handling and phone service.
Onboarding/Training:
Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues.
Leadership & Advocacy:
Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development.
Qualifications:
Proven experience (2+ years) in a management role within client services or a related field
Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains)
Strong leadership, conflict resolution, and negotiation skills
Demonstrated ability to manage complex processes and resolve operational issues
Excellent communication and interpersonal skills
Ability to think strategically while executing on the details
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
____________________________________________________________________________________
Our Culture
At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.
Compensation & Benefits
We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
____________________________________________________________________________________
Equal Opportunity & Accommodations
At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please submit a request.
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.
Inventory & Merchandising
Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
LeadershipManage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
Lead by example; be approachable by all associates and customers.
Assist in training of all associates.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$16.00-$18.00
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$31k-36k yearly est. 2d ago
Hospital Clinician Onboarding and Success Manager
ESO 4.0
Lead manager job in Austin, TX
This role is a hybrid onboarding specialist and customer success manager specifically supporting Trauma Registry customers. Working alongside the Onboarding team, the Hospital Clinician Onboarding and Success Manager is focused on assessing the clinical resources available during the onboarding process to ensure ESO is balancing trauma program resources to effectively configure the trauma registry for maximum efficiency. This role will be primarily focused on onboarding our new Trauma Registry customers but may expand into other products over time. You must be able to effectively manage various project influences including the business, customers, technical and product teams. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes. In addition to the onboarding focus, you will also support Trauma Registry customers post go-live by ensuring they are meeting adoption milestones, moving towards value realization and growth while working in a customer success manager capacity. This will be an extension of your onboarding projects and will help supplement any ongoing needs of customers coming out of Onboarding. More About You You are responsible for the success of each of your clients onboarding to ESO and in continued support of them after go-live. You will make sure customers know that sales isn't the only time you get a fantastic experience at ESO. You will ensure the process from kick-off to go-live runs smoothly and they have all the tools to be successful for the long-term. On the onboarding side, you can expect to:
Alongside the onboarding coordinator you will follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer's expectations are managed at the start of the Onboarding process and that the right information is used to appropriately configure the product to meet the customers' needs.
Keep the client motivated, engaged, and on task to complete their implementation.
Assure that our customers feel heard, taken care of, and that the products and services you deliver take them to a place of success they couldn't get to without us.
Develop new processes and recommend improvements to all procedures to ensure an optimal level of customer satisfaction at all times.
Collaborate with the onboarding coordinator to identify and address implementation risks to help remove project roadblocks and engage appropriate internal escalation resources.
Meet or exceed productivity metrics while enhancing the customer experience.
Resolve immediate escalations to ensure customer satisfaction.
Assist with data conversions.
To help implemented customers, you can expect to:
Engage with a small portfolio of customers who have gone through implementation and need assistance adopting the product and moving through the Customer Success cycle of Value Realization, Growth and Advocacy.
Be the customers' main point of contact for strategic alignment and relationship management.
Lead quarterly business reviews with customers.
Assist with product questions or requests
Your Qualifications
To be successful in this role you should have:
Nursing Experience: 3-5 years as a trauma program manager or director in an ACS verified Level I or II trauma center.
Experience leading at least one ACS verification survey.
Trauma registry data entry and report writing skills.
Critical thinking skills to lead customers through the change management process as they transition from their current registry product to the ESO SaaS registry.
Be passionate about technology and how it can influence the lives of both our customers and their communities.
Display solid experience of managing tasks and deliverables, ideally multiple concurrently.
Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
Strong organizational and time management skills.
Flexible; be able to adapt to as fast-paced, changing environment.
Attention to detail and accuracy, in thinking and execution.
Ability to meet deadlines
Experience leading a team is considered an asset.
About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
Applicant Privacy Notice - please click here to review the privacy policywhich details how your data is collected, used and protected.
$43k-60k yearly est. 5d ago
Pharmacy Operations Manager
Walgreens 4.4
Lead manager job in Austin, TX
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance ManagementLeads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 3d ago
Customer Operations Account Manager
Advanced Micro Devices, Inc. 4.9
Lead manager job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization.
THE PERSON:
The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability.
KEY RESPONSIBILITIES:
* Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers).
* Manage business through all product lifecycle stages (NPI, EOL).
* Control inventory and Days of Inventory (DOI) to minimize costs.
* Manage demand vs. supply profiles for direct customers and distribution channels.
* Monitor consumption rates and ordering patterns; perform demand/supply analysis.
* Maintain accurate forecasts and manage on-time revenue forecasting.
* Oversee key internal and external relationships to ensure business continuity.
* Drive projects and processes critical to organizational objectives.
* Implement new processes and collect feedback to support strategy.
* Conduct quarterly business reviews and operational meetings with customers.
* Provide guidance on operational issue resolution.
* Support customer operations through understanding of business processes and procedures.
PREFERRED EXPERIENCE:
* Experience with Data Center customers preferred.
* Strong knowledge of supply chain operations.
* Project management experience.
* Understanding of business strategy and process improvement.
* Proficiency in Excel, PowerPoint, and Power BI.
* Ability to write executive-level communications.
* Skilled in demand/supply analysis and revenue forecasting.
* Experience managing cross-functional dependencies and operational processes.
* Ability to manage conflict and resolve operational issues.
* Familiarity with customer engagement through business reviews and operational meetings.
ACADEMIC CREDENTIALS:
Bachelor's Degree preferred.
#LI-BS1
#LI-Hybrid
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.
This posting is for an existing vacancy.
$101k-127k yearly est. 60d+ ago
Customer Operations Manager
Frontline Source Group Holdings, LLC Dba Dfwhr 3.8
Lead manager job in Austin, TX
Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence.
Company Profile
Our client is a global technology solutions company.
Customer Operations Manager Role
As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support.
Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team.
Oversee client management, service delivery, and customer engagement across all operational functions.
Collaborate with global and regional leadership to unify operations, processes, and systems.
Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning.
Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement.
Lead customer experience initiatives and ensure operational compliance with global standards.
Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results.
Customer Operations Manager Background Profile
10+ years of experience in customer operations or customer service leadership roles
Proven track record in leading teams, improving processes, and driving operational success
Experience in international or matrix organizations; ability to manage across diverse cultures and regions
Demonstrated success implementing scalable systems and service delivery models
Strong business acumen, with a focus on results, efficiency, and customer satisfaction
Bachelorâ??s degree or equivalent vocational education required.
Excellent communication skills
Features and Benefits
Comprehensive medical, dental, and vision insurance coverage
Opportunity to lead a new regional function and make a lasting impact on company growth
Collaborative, global team environment with opportunities for cross-functional and international collaboration
Strong commitment to employee development, innovation, and leadership empowerment
Be part of an organization that values sustainability, customer focus, and operational excellence
$89k-146k yearly est. 60d+ ago
Administration Manager - Event Operations
Gardaworld 3.4
Lead manager job in Austin, TX
Administration Manager - Event & Crowd Management
BEST Crowd Management | Full-Time
Be the Backbone of Live Events
BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management-bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly.
If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you.
Compensation: $55,000 - 60,000 / year
Work Location: Austin, TX
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off
What You'll Do
Hiring, Staffing & Administrative LeadershipLead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
Assist with recruiting and onboarding NPO volunteers for all events
Support the development and execution of training programs to enhance staff performance
Understand and manage the staff licensing process, ensuring 100% on-site compliance
Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts
Staff Engagement & Retention
Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
Manage account conversion-to-post data to exceed expectations and drive continued staff participation
Ensure company attendance policies are clearly communicated and consistently followed
Develop and execute creative staff recognition initiatives within budgetary guidelines
Conduct post-event evaluations to identify successes and improvement opportunities
What We're Looking For
Minimum Qualifications
1-3 years of professional-level experience required
Prior experience in security, event staffing, law enforcement, military, or EMS preferred
At least one year of experience in customer service, security, or a related field
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts
Strong ability to manage time-sensitive communications with staff, clients, and leadership
Excellent judgment, discretion, and professionalism
Strong written and verbal communication skills in English
Adaptable, solution-oriented, and calm under pressure
Ability to pass a background check
Physical & Work Environment Requirements
Ability to stand or walk for extended periods (up to 10 hours)
Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
Must be able to lift, push, or pull up to 45 pounds
Work may occur outdoors in varying weather conditions
Vision requirements include close, distance, color, peripheral, and depth perception
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why Join BEST Crowd Management?
Be part of high-energy live events and meaningful venue operations
Work with a team that values professionalism, engagement, and growth
Make a direct impact on staff experience, safety, and event success
Opportunity to grow within a respected crowd management organization
equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
$55k-60k yearly 7d ago
District Manager - Austin
The Gap 4.4
Lead manager job in Sunset Valley, TX
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.
What You'll Do
* Attract, hire, develop and retain the best team to meet both short and long-term business goals.
* Monitor performance and consistently followup to ensure results are delivered.
* Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability.
* Foster and maintain an inclusive and collaborative work environment.
* Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality
* Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business.
* Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.
* Identify and solve problems with sustainable solutions
* Maintain a keen awareness of the external market and competition
* Ensure stores are operating in compliance with all Gap Inc. policies and procedures
Who You Are
* Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities
* Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores
* Demonstrated ability to build diverse, high performing teams with an inclusive environment
* Demonstrated ability to deliver an exceptional customer experience via all channels
* Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change.
* Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals.
* College degree preferred.
* 3+ year's multi-unit, high volume, complex business leadership preferred.
* Flexible to work days, nights, weekends and holidays to meet the needs of the business.
* Ability to travel overnight and/or between stores as required.
* Ability to lift and carry 30lbs.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
$78k-139k yearly est. 60d+ ago
Lending Support Manager
Texell Credit Union 3.7
Lead manager job in Temple, TX
Top Central Texas Credit Union is seeking an Lending Support Manager! This is your chance to join a team that has been voted one of the best credit unions to work for by The Credit Union Journal!
Are you looking for an ambitious new career to test and grow your skills? The Lending Support Manager position presents an exciting opportunity to take on a leadership role within our company. Put your lending experience and knowledge to use with developing team motivation and driving Credit Union initiatives. You will play an essential role in the success of our Credit Union that will lead to the potential for further career development.
As an Lending Support Manager, you will:
Serve as the subject matter expert for the consumer lending team on lending questions and/or issues that arise.
Ensure staff has the skill, knowledge and resources to perform all aspects of their job successfully. Plans and leads department discussions/meetings for training, development and educational purposes.
Monitor efficiencies and continually looks for ways to improve processes.
Assist with the underwriting for both Indirect and Direct consumer loans.
Lead and assist with various lending projects from start to finish including the development, testing, and implementation phases.
Demonstrate flexibility to perform every other duty as assigned.
We're looking for someone who:
Has a strong work ethic and acts with a sense of urgency.
Has earned a college degree.
Ability to think analytically, using data to support recommendations.
Has two to five years of Financial or Lending experience.
Has prior leadership /supervisory / management experience and has demonstrated ability to lead, motivate, influence and inspire teams. Also has project management experience.
Proficient knowledge in Microsoft Word, Excel and PowerPoint.
Excellent written and oral communication skills.
Can work flexible hours during the week through 6pm and occasional Saturdays.
We want you to know:
Texell values our employees, our members, and our community.
Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Vacation and sick time accruals start on your 1st day with the credit union.
Texell holds company events such as Yearly Awards Banquet, Employee Family Day, Back to School Supplies for your Kids, and more!
We participate in sporting events such as the annual Corporate Challenge!
Texell serves our members with community volunteer events through a program called Texell Serves.
$66k-114k yearly est. 2d ago
District Manager
Foundation Communities Inc. 3.6
Lead manager job in Austin, TX
Job Description
Position Description: The Supportive Housing District Manager oversees a portion of the Single Resident
Occupancy (SRO) portfolio of properties and is responsible for the overall success and performance of
those properties. The District Manager is also part of the SRO leadership team and is charged with
supporting and building the blended management model across the portfolio.
Primary Duties/Responsibilities
Oversees a portion of the SRO portfolio of properties including, but not limited to:
o Provides supervision and support to Property Managers with a special focus on supporting PMs
to work collaboratively with Program Managers/Resident Services to address short- and longterm
needs of property & residents within the Blended Management Model.
o Develop and support efforts to increase culturally and linguistically competent work with
residents and evaluate processes with a focus on equity and inclusivity.
o Works together with the Associate Director & Training Manager to conduct monthly
manager meetings to support team-building & skills development especially around
principles of supportive housing & increasing opportunities for discussion of DEI issues
o Assists onsite managers with resolution of any resident issues and/or complaints with a focus on
blended management collaboration
o Conducts quarterly internal property inspections (including but not limited to file audits, HQS and
UPCS
o Monitors Preventative Maintenance performance on a monthly basis
o
evaluations
o Evaluates monthly turnover, exposure, delinquencies, work orders and operating expenses
o Prepares monthly reporting for the Associate Director, Director and Asset Manager
o Prepares quarterly manager and maintenance bonuses
o Reviews all monthly commission bonuses (New Lease and Renewals)
o Reviews and approves all property invoices.
Works collaboratively with the Senior Program Managers to support housing retention for residents
as well as facilitate collaboration and relationship building within the onsite team to carry out
effective blended management of the property
Works together with Property Managers, Associate Director, Director and the Asset Manager in the
preparation of annual budgets
Works together with the Training Manager and the Associate Director to plan and facilitates regular
(monthly or bi-monthly) assistant manager and front desk admin meetings to support relationshipbuilding
across properties, skill-building and consistency in processes. Help Assistant Manager and
FDAs to identify their role within the blended management model
Minimum Requirements
Five (5) years of property management experience
Familiarity with federal funding and/or knowledge of LIHTC, HOME and TCAP programs
Ability, willingness and sensitivity to work with a diverse, low income population
Sound judgment, excellent assessment and problem-solving skills
Even temperament and strong people skills
Effective writing skills
Dependable and trustworthy
Must possess excellent leadership, coaching, training, organizational and communication skills
Preferred Requirements
Bachelor's degree
Certifications such as CAM, CAPS or CPM
Social service experience working with mental health, homelessness and disability issues
Working Conditions
General office environment. Work is generally sedentary in nature but may require standing and walking
for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are
adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is
generally performed within an office environment, with standard office equipment available.
Physical Requirements
Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for
viewing of monitor screen along with high volume of keyboard use.
Compensation
$85,000-$90,000 $ /annual
This position profile identifies the key responsibilities and expectations for performance. It cannot
encompass all specific job tasks that an employee may be required to perform. Employees are required
to follow any other job-related instructions and perform job-related duties as may be reasonably
assigned by his/her supervisor.
Foundation Communities provides an excellent benefits package including employer paid health
benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick
time.
Foundation Communities is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin, disability,
veteran status, sexual orientation & gender identity.
$85k-90k yearly 24d ago
Co-Manager Position
Hutto Feed & Landscape Supplies, LLC
Lead manager job in Hutto, TX
Job Description
Job Title: Hutto Feed and Landscape Supplies Co-Manager
Job Type: Full-time - Monday through Friday with an occasional Saturday
Salary: Will be based on experience
Job Summary:
We are seeking an experienced and organized Feed and Landscape Supplies Co-Manager to oversee the day-to-day operations of our feed and landscape materials department. This role involves managing inventory, supervising staff, ensuring high standards of customer service, and maintaining a clean and efficient work environment. The ideal candidate will have strong knowledge of animal feed, landscaping products, and retail operations, along with excellent leadership and communication skills.
Key Responsibilities:
Oversee and manage the feed and landscape supplies department, including inventory, ordering, receiving, and merchandising.
Provide expert product knowledge and advice to customers regarding feed types, lawn and garden care, fertilizers, mulches, soils, and landscaping materials.
Maintain optimal stock levels and ensure timely reordering to meet customer demand without overstocking.
Supervise, train, and schedule staff to ensure efficient department operations and excellent customer service.
Monitor product quality, expiration dates, and storage conditions to maintain product integrity.
Ensure cleanliness and organization of the feed yard, storage areas, and display zones.
Coordinate deliveries and logistics for large orders or special customer requests.
Collaborate with vendors and suppliers to negotiate pricing, promotions, and new product opportunities.
Track sales data and implement strategies to drive growth and profitability within the department.
Comply with all safety and health regulations, including proper handling and storage of materials.
Handle customer inquiries, complaints, or returns in a professional and timely manner.
Requirements:
Proven experience in a retail, agricultural supply, or landscaping materials environment.
Strong knowledge of feed types (for livestock, pets, etc.), fertilizers, soil amendments, mulch, and other landscaping supplies.
Previous management or supervisory experience preferred.
Excellent organizational and time-management skills.
Strong communication and interpersonal abilities.
Comfortable working in outdoor and warehouse environments, sometimes under varying weather conditions.
Ability to lift 50+ lbs and operate basic material handling equipment (e.g., forklift, pallet jack).
Proficiency in POS systems and basic computer skills (inventory systems, email, spreadsheets).
Preferred Qualifications:
Certification or training in agriculture, horticulture, or animal science.
Forklift certification.
Bilingual abilities a plus.
Benefits:
Health insurance
Employee discounts
Paid time off
Opportunities for growth and advancement.
Friendly, team-oriented work environment.
$57k-110k yearly est. 20d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Lead manager job in Austin, TX
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery LeadManager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 6d ago
Customer Operation Account Manager
Advanced Micro Devices, Inc. 4.9
Lead manager job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
As a Customer Operations Account Manager, you serve as the operational link between AMD and its customers, building strong relationships at both operational and managerial levels. Leveraging these connections, you manage expectations, optimize processes, and resolve issues related to orders, supply, delivery, and forecasting. Your focus is on driving operational excellence and achieving organizational goals through collaboration and proactive problem-solving.
THE PERSON:
You are a proactive problem-solver with exceptional communication and relationship-building skills. Adaptable and resilient, you thrive in fast-paced environments and can manage ambiguity with confidence. Collaboration is at your core-you work seamlessly across teams, fostering trust and alignment. Your ability to influence without authority, resolve conflicts diplomatically, and maintain a customer-first mindset ensures operational excellence. With strong analytical thinking and a consultative approach, you turn challenges into opportunities while driving continuous improvement.
KEY RESPONSIBILITIES:
* Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues.
* Manage business through all product lifecycle stages, including NPI and EOL.
* Optimize inventory and Days of Inventory (DOI) to minimize costs.
* Balance demand and supply for direct customers and distribution channels.
* Monitor consumption and ordering patterns to perform demand/supply analysis.
* Maintain accurate forecasts and ensure timely revenue projections.
* Build and manage strategic relationships internally and externally to ensure business continuity.
* Lead critical projects and provide consultative guidance to management and partners.
* Share best practices within the team and remove operational obstacles.
* Continuously develop skills, adopt new tools, and enhance organizational capabilities.
* Drive operational excellence and enable efficient customer service through collaboration.
* Collect feedback and support implementation of new processes aligned with strategy.
* Engage customers through quarterly business reviews and operational meetings.
* Provide guidance and resolve operational issues effectively.
* Support customer operations with a strong understanding of business processes and procedures.
PREFERRED EXPERIENCE:
* Proficiency in Excel, PowerPoint, and Power BI.
* Skilled in executive-level communication and presentations.
* Experience with Data Center customers.
* Strong knowledge of Supply Chain operations.
* Project management expertise.
* Understanding of business strategy and ability to identify process improvements.
* Ability to manage demand/supply and cross-functional dependencies.
* Strong analytical skills for data-driven decision-making.
* Experience developing and maintaining customer relationships.
* Comfortable working in dynamic environments with uncertainty.
ACADEMIC CREDENTIALS:
Bachelor's degree in supply chain or related field.
This role is not eligible for visa sponsorship.
#LI-BS1
#LI-Hybrid
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.
This posting is for an existing vacancy.
$101k-127k yearly est. 9d ago
Voice of the Customer Operations Manager
Procore Technologies, Inc. 4.5
Lead manager job in Austin, TX
We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction.
As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together.
This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately.
What you'll do:
* Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions.
* Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection.
* Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability.
* Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates
* Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization.
* Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn.
* Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention.
* Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements.
What we're looking for:
* Bachelor's degree or equivalent work experience required.
* 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience.
* Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects.
* Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback.
* Keen eye for accuracy and detail in process development; JIRA proficiency is preferred.
* Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results.
* Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary.
* Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement.
Additional Information
Base Pay Range:
114,400.00 - 157,300.00 USD Annual
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$104k-128k yearly est. 31d ago
Co-Manager Position
Hutto Feed & Landscape Supplies
Lead manager job in Hutto, TX
Job Title: Hutto Feed and Landscape Supplies Co-Manager
Job Type: Full-time - Monday through Friday with an occasional Saturday
Salary: Will be based on experience
Job Summary:
We are seeking an experienced and organized Feed and Landscape Supplies Co-Manager to oversee the day-to-day operations of our feed and landscape materials department. This role involves managing inventory, supervising staff, ensuring high standards of customer service, and maintaining a clean and efficient work environment. The ideal candidate will have strong knowledge of animal feed, landscaping products, and retail operations, along with excellent leadership and communication skills.
Key Responsibilities:
Oversee and manage the feed and landscape supplies department, including inventory, ordering, receiving, and merchandising.
Provide expert product knowledge and advice to customers regarding feed types, lawn and garden care, fertilizers, mulches, soils, and landscaping materials.
Maintain optimal stock levels and ensure timely reordering to meet customer demand without overstocking.
Supervise, train, and schedule staff to ensure efficient department operations and excellent customer service.
Monitor product quality, expiration dates, and storage conditions to maintain product integrity.
Ensure cleanliness and organization of the feed yard, storage areas, and display zones.
Coordinate deliveries and logistics for large orders or special customer requests.
Collaborate with vendors and suppliers to negotiate pricing, promotions, and new product opportunities.
Track sales data and implement strategies to drive growth and profitability within the department.
Comply with all safety and health regulations, including proper handling and storage of materials.
Handle customer inquiries, complaints, or returns in a professional and timely manner.
Requirements:
Proven experience in a retail, agricultural supply, or landscaping materials environment.
Strong knowledge of feed types (for livestock, pets, etc.), fertilizers, soil amendments, mulch, and other landscaping supplies.
Previous management or supervisory experience preferred.
Excellent organizational and time-management skills.
Strong communication and interpersonal abilities.
Comfortable working in outdoor and warehouse environments, sometimes under varying weather conditions.
Ability to lift 50+ lbs and operate basic material handling equipment (e.g., forklift, pallet jack).
Proficiency in POS systems and basic computer skills (inventory systems, email, spreadsheets).
Preferred Qualifications:
Certification or training in agriculture, horticulture, or animal science.
Forklift certification.
Bilingual abilities a plus.
Benefits:
Health insurance
Employee discounts
Paid time off
Opportunities for growth and advancement.
Friendly, team-oriented work environment.
How much does a lead manager earn in Round Rock, TX?
The average lead manager in Round Rock, TX earns between $55,000 and $128,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.