Lead manager jobs in Smyrna, GA

Salary Range: $60,000 - $73,000 Sign-On Bonus: $3,000* *Sign-on bonuses are paid in 3 equal payments according to the following schedule: payment 1 processes 30 days following the date of hire, payment 2 processes 60 days following the date of hire, payment 3 processes 90 days following the date of hire. To be eligible for each bonus payment, the new hire must remain employed. As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. Why work at Zax? COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary FREE Meals Paid Time Off Paid Holidays Employee Referral Program Opportunities to Advance Benefits Medical Insurance HSA Option Available Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Employer Paid Life Insurance 401(k) With Employer Match 100% match of first 3% contribution + 50% match of next 2% contribution Additional eligibility requirements Duties and Responsibilities Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC Ensure that the restaurant delivers great experiences to guests Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs Plan and delegate shift assignments including communicating expectations and adjusting as needed Ensure service, product quality, and cleanliness standards are consistently upheld Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld Strive to increase sales by building community relationships and providing outstanding product and service Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures Complete performance reviews for crew members and assist with performance reviews for managers Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures Utilize management tools and keep neat, accurate, and current records Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience Other responsibilities Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Ensure the team works safely and follows all safety guidelines and procedures Escalate concerns to your supervisor when appropriate All other duties necessary to ensure restaurant operations function properly Job Qualifications The following requirements must be met in order to qualify for this position. Must be 21 years of age or older Must have a valid driver's license, vehicle insurance, and reliable transportation Open availability and the ability to work a minimum of 5 days and 48 hours per week Ability to work a flexible schedule including days, nights, weekends, and holidays Successful completion of background check and motor vehicle report Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others Required minimum education: High school diploma or equivalent and some college preferred 3-5 years management experience required Restaurant management experience preferred Capability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuously Occasionally stoop, bend, crouch, or climb, including the use of ladders Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead Continuous use of hands and wrists for grasping and fine manipulation Communicate proficiently through speech, reading, and writing Maintain effective audio-visual discrimination and perception to observe and respond to the environment Work in an environment that features hot and cold temperature variations and exposure to food allergens Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Orion Operations Manager - Alpharetta, GA Join a fast-growing financial services firm looking for a proactive, systems-minded Orion Operations Manager to elevate its national RIA operations. Compensation: $100k-$110k base + 10% bonus Why You'll Love This Role Own and optimize operational workflows across a nationwide advisory platform Champion data integrity and portfolio accounting accuracy Work side-by-side with firm leadership in a high-growth, high-visibility environment Build scalable processes and train advisors + operations teams as the firm expands What You Bring 5+ years of hands-on RIA operations experience Solid portfolio accounting chops (Orion preferred but not necessary; Tamarac/Black Diamond also great) Advanced Excel and data-management skills A process-improvement mindset and the ability to diagnose and streamline systems Benefits Include Base Salary of $100k - $110k + 10% annual bonus Medical Insurance, Dental and Vision PTO and 401(k) If you thrive in RIA operations and know how to keep portfolio accounting running flawlessly, let's connect.

The General Manager is responsible for the entire operations of the manufacturing plant. This includes the management and coordination of daily activities to ensure high performance and production at all times. This role will ensure the creation and implementation of a strategy designed to grow the business, drive sales of the local facility with the local district sales manager and regional sales director, coordinate the development of key performance goals for functions and direct reports, as well as managing costs and maintaining profitability. Accountabilities: Provide leadership and motivation in order to achieve growth and profitability. Oversee daily operations of the business unit or organization; Meet or exceed annual plan goals in all areas including, but not limited to profitability, volume of packages, and controlling costs. Ensure the creation and implementation of a strategy designed to grow the business; Maintain current customer base, cultivate and develop new accounts. Drive facility operations sales with local district sales manager and regionals sales director and set local sales strategy and selling prices for products in region and territory. Regulate pricing on a daily basis; pricing must be regulated to ensure minimum loss and maximum profit, based upon local market conditions. Review fluctuations in the business, analyze data and work out an action plan to improve and control. Coordinate the development of key performance goals for functions and direct reports; Continuously seek sales opportunities, and generate new ideas, to facilitate the Sales Department in generating and developing business. Generate annual marketing plan to highlight future efforts to achieve sales goals. Responsible for understanding the Profit and Loss statements and ensuring that all areas of deficiency are reviewed and corrected. Control product inventories to ensure minimum product loss, and maximum product movement. Manage all aspects of operations with special focus on labor cost and yield management. Supervise office personnel with proper accounting of inventory, compliance with company policies, and compliance with Department of Transportation and Occupational Safety and Health Administration (OSHA) regulations. Identify and implement efficient processes that will have an immediate and continuous positive effect on gross margins (e.g yields, direct labor costs, materials usage and stock control, etc.). Evaluate and decide upon key investments in equipment, infrastructure, and talent. Communicate strategy and results to the unit's employees. Engage with corporate officers in broader organizational strategic planning; Facilitate the flow of information from operations to the Corporate Office; Function as the designated point person in the facility. Support the development of a healthy internal culture that retains key employees and encourages their professional development. Oversee key hiring and talent development programs for facility. Review all issues at the local level concerning Operations, Sales, and Office Management. Special projects as assigned. Minimum Skills Required: 4-year College Degree, from an accredited institution, and/or equivalent work experience in a related field. At least 3 years prior experience as a Plant Manager, or equivalent, in a similar role. Strong Sales/Business Development proven experience At least 3 to 5 years with Manufacturing/Operations in a fast-paced, Food Industry environment. At least 5 years prior experience in fresh produce, food processing and packaging. Strong aptitude for root cause analysis and troubleshooting operational issues. Demonstrated understanding of Lean Manufacturing concepts. Strong leadership and managerial attributes. Exceptional organizational and time-management skills. Strong Financial Acumen skills. Prior experience in Freight on Board (FOB), and Distribution Centers (DC) perishable operations and sales. Proficient with Microsoft Office applications and computer technology. Excellent analytical, interpersonal and communication skills (i.e. oral and written). Ability to express ideas clearly and concisely while adapting communications content to level of audience. Preferred: Executive MBA Degree preferred Responsible for leading entire business units or divisions of an organization. Must possess Lean & Six Sigma methods that provide organizations tools to improve the capability of their business processes. Bilingual in Spanish would also be a plus. Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts-available in over 80 countries worldwide. With operations spanning more than 35 countries, we've proudly been nourishing families for over 135 years. We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values-Excellence, Care, Passion, Trust, and Creativity-we invite you to explore our career opportunities and join our FRESH team.

Plant Manager - Hydroelectric Facility A power generation company is seeking a Plant Manager to lead the operations, maintenance, and administration of a hydroelectric facility. The role is responsible for safe, reliable, and efficient power generation while ensuring compliance with all corporate policies, safety standards, and regulatory requirements. Key Responsibilities: Oversee daily plant operations, maintenance, administration, and technical programs. Supervise and develop operations and maintenance managers, fostering a collaborative team culture. Manage capital and operating budgets, forecasts, contracts, and vendor relationships. Direct major projects, unit overhauls, and long-term relicensing activities. Ensure compliance with FERC, EPA, OSHA, and other regulatory requirements. Lead training and development programs to enhance technical and leadership skills of staff. Maintain strong relationships with regulatory agencies, co-owners, and local stakeholders. Provide leadership during emergency or unplanned events, including on-call response. Qualifications: 15+ years of experience in power generation (hydroelectric), with at least 5-8 years in a supervisory role. Bachelor's degree in Engineering, Business, or related field preferred (equivalent experience considered). Demonstrated success leading high-performing teams. Strong background in budgeting, project management, and regulatory compliance. Excellent communication and decision-making skills. Proficiency with Microsoft Office tools. Valid driver's license and ability to work on-call as required. What Makes This Role Attractive: High-impact leadership role with responsibility for a major hydroelectric facility. Broad scope covering operations, budgets, projects, and strategic planning. Opportunity to drive long-term success, including relicensing and modernization efforts. Collaborative environment working with internal teams, regulators, and stakeholders. Location: Rome, GA *************************

Monaco Hospitality is dedicated to becoming a best-in-class hotel development and management company serving guests, clients, and shareholders. Our mission is to provide guests with memorable stays and make their journeys a paradise. With a commitment to excellence in hospitality, real estate investments, commercial development, and hotel management, Monaco Hospitality has been servicing the Greater Atlanta area for over 30 years. General Manager Wanted: Captain Our Ship in Lawrenceville/Atlanta THE VIBE We are a busy 97 -room limited-service hotel in the heart of sugarloaf I-85/ Lawrenceville Georgia . We serve the nurses, the construction crews, the youth sports teams, and the business travelers who keep Gwinnett County running. We are not a resort; we are a well-oiled machine, and we need a top-tier operator to keep the gears turning. WHO YOU ARE The "Lobby Lizard": You are present during peak check-in/out. You know that a smile at 7:00 AM breakfast can save a bad review later. The Labor Hawk: You know how to flex staff minutes based on occupancy. You treat the owner's money like it's your own. The Local Expert: You know (or will learn) every demand driver in Lawrenceville-from Northside Hospital Gwinnett to the Gas South Arena. THE JOB Own the P&L: Manage the bottom line without sacrificing the guest experience. Lead the Team: Hire, train, and retain housekeeping and front desk staff in a competitive labor market. Master the Brand: Whether it's a QA audit or a brand loyalty enrollment goal, you hit the targets every time. THE MUST-HAVES 2+ years of GM or AGM experience in Limited Service . Experience with Hilton,Marriott or IHG pms systems. Local market knowledge of Gwinnett County/Metro Atlanta is a huge plus. Sales skills Main Scope of Responsibilities : The General Manager will be responsible for the overall success of the hotel by applying leadership skills, drive maximum profits ,maintain high guest service score and overall financial success of the hotel that will align with Hilton brand standards and values Qualifications Skills in Hotel management required prefer Hilton, Marriott or IHG pms systems Hotel work experience in Front desk is required Proficiency in Customer Service and handling guest relations Excellent communication skills written and verbal Competence in Budgeting and financial planning Sales skills would be essential Excellent leadership and team management skills Ability to work in a fast-paced environment Bachelor's degree in Hospitality Management, Business Administration, or a related field Experience in the hospitality industry is required 3 or more years in hotel management track record of success leadership skills required Effective time management skills and organizational skills Ability to handle guest complaints inquiries and resolve complaints Proactive problem solver with a keen eye for detail We offer travel benefits,401k matching plan : salary 58k-65K Send your resume today for this immediate position this is a immediate position

Salary Range: $60,000 - $73,000 Sign-On Bonus: $3,000* *Sign-on bonuses are paid in 3 equal payments according to the following schedule: payment 1 processes 30 days following the date of hire, payment 2 processes 60 days following the date of hire, payment 3 processes 90 days following the date of hire. To be eligible for each bonus payment, the new hire must remain employed. As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. Why work at Zax? COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary FREE Meals Paid Time Off Paid Holidays Employee Referral Program Opportunities to Advance Benefits Medical Insurance HSA Option Available Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Employer Paid Life Insurance 401(k) With Employer Match 100% match of first 3% contribution + 50% match of next 2% contribution Additional eligibility requirements Duties and Responsibilities Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC Ensure that the restaurant delivers great experiences to guests Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs Plan and delegate shift assignments including communicating expectations and adjusting as needed Ensure service, product quality, and cleanliness standards are consistently upheld Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld Strive to increase sales by building community relationships and providing outstanding product and service Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures Complete performance reviews for crew members and assist with performance reviews for managers Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures Utilize management tools and keep neat, accurate, and current records Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience Other responsibilities Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Ensure the team works safely and follows all safety guidelines and procedures Escalate concerns to your supervisor when appropriate All other duties necessary to ensure restaurant operations function properly Job Qualifications The following requirements must be met in order to qualify for this position. Must be 21 years of age or older Must have a valid driver's license, vehicle insurance, and reliable transportation Open availability and the ability to work a minimum of 5 days and 48 hours per week Ability to work a flexible schedule including days, nights, weekends, and holidays Successful completion of background check and motor vehicle report Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others Required minimum education: High school diploma or equivalent and some college preferred 3-5 years management experience required Restaurant management experience preferred Capability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuously Occasionally stoop, bend, crouch, or climb, including the use of ladders Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead Continuous use of hands and wrists for grasping and fine manipulation Communicate proficiently through speech, reading, and writing Maintain effective audio-visual discrimination and perception to observe and respond to the environment Work in an environment that features hot and cold temperature variations and exposure to food allergens Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

About the Company Our client is a trusted name in plumbing, drain cleaning, and home services, backed by over 55 years of combined experience. They take pride in integrity, quality workmanship, and honest pricing. Their growing team serves residential and commercial clients across the metro area, delivering reliable 24/7 service with a focus on long-term customer satisfaction. About the Role We're seeking a Service Manager to lead our client's plumbing and drain service teams. This is a hands-on leadership role responsible for technician performance, service quality, and daily operations. The ideal candidate has solid field experience and is ready to take the next step into management. Key Responsibilities Supervise and coach service technicians to maintain quality, safety, and productivity. Manage job scheduling, technician assignments, and service performance metrics. Support technicians with troubleshooting and escalated customer issues. Track KPIs such as response times, job completion rates, and service profitability. Ensure compliance with safety procedures and local codes. Coordinate with dispatch, inventory, and operations for smooth workflow. Lead regular meetings and implement process improvements. Assist in recruiting, onboarding, and continuous technician training. Qualifications 3+ years of experience in plumbing, HVAC, or home services, including some supervisory exposure. Strong knowledge of plumbing systems and field operations. Excellent communication, leadership, and customer service skills. Tech-savvy; familiar with service management or dispatch software. Organized, proactive, and comfortable working in a fast-paced environment. Why Join Competitive salary + performance incentives. Health insurance, vehicle allowance, and company phone. Supportive, family-oriented culture with opportunities to grow.

About Shermco Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service. Position Summary The Operations Manager will be responsible for overseeing the day-to-day operations of the company, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction. Essential Responsibilities -Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations -Foster and promote a positive culture within direct report team and collaborating teams -Demonstrate Shermco's Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers -Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level -Develop and implement operational policies and procedures to ensure efficiency and effectiveness -Collaborate with other departments to ensure seamless operations and customer satisfaction -Ensure compliance with all relevant regulations and standards -Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department. -Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety -Manage budgets and allocate resources appropriately -Monitor and analyze operational performance metrics to identify areas for improvement -Identify and implement new technologies and processes to improve operations -Provide regular reports to senior management on operational performance and progress towards goals -Occasionally perform field work to support the team and business needs Qualifications -Bachelor's degree in business administration, operations management, electrical engineering preferred. MBA highly desired -Any knowledge or experience in Industrial electrical testing, commissioning, engineering considered an asset, electrical testing and commissioning experience is preferred but not required -Several years progressively responsible experience with at least 5 years of experience in a Senior Management/Operations Management role with P&L Management -Strong leadership and management skills -Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines. -Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management. -A professional demeanor and a commitment to a high level of customer service -Ability to analyze data and make informed decisions -Experience with budget management and resource allocation -Knowledge of relevant regulations and standards -Experience with implementing new technologies and processes -Be able to perform technical work when needed in the field.

Role Description The Deposit Operations Manager is responsible for the daily operations, compliance, risk management, and ongoing enhancement of all deposit-related products and services (DDA, Savings, CDs, Cash Management, ACH, Remote Deposit Capture, Wire, Debit Cards, etc.). This role ensures adherence to regulatory requirements, UCC, NACHA, Regulation E, Regulation D, Regulation CC, and Mastercard rules while driving efficiency, mitigating risk, and supporting bank growth initiatives. Responsibilities Oversee ongoing monitoring and annual risk reviews of Cash Management customer files, including self-evaluations and maintenance of current documentation for limits, frequency, approvals, and risk ratings. Perform and document quarterly Deposit Operations risk assessments. Review and resolve exception items, return items, levies, garnishments, and subpoenas in compliance with applicable laws and regulations. Ensure full compliance with Uniform Commercial Code (UCC), NACHA Operating Rules, Mastercard rules, Reg E, Reg D, Reg CC, BSA/AML, and all other applicable regulations. Lead new deposit product creation from concept through implementation, including pricing, feasibility analysis, vendor coordination, and internal communication. Manage interest rate updates, statement messaging, and BPM (Business Process Management) form creation/updates. Drive product/service development, implementation, rollout communications, and post-launch monitoring. Regularly review, update, and create Deposit Operations policies, procedures, and desktop guides. Deliver annual ACH Rules & Risk Management training to all Deposit Operations staff and provide additional training as needed (new hires, process changes, regulatory updates). Serve as primary point of contact for internal/external audits and regulatory examinations; compile documentation, samples, and responses in a timely and organized manner. Identify, assess, and mitigate deposit-related compliance and operational risks across the department. Supervise, mentor, and develop Deposit Operations staff; foster a culture of accuracy, accountability, and continuous improvement. Collaborate with Retail, Commercial, IT, Compliance, Risk, and Senior Management on cross-functional initiatives. Qualifications Bachelor's degree in Business, Finance, or related field (or equivalent experience). 7+ years of progressive banking experience with at least 5 years in Deposit Operations leadership. Expert knowledge of UCC Articles 3 & 4, NACHA Operating Rules & Guidelines, Regulation E, Reg CC, Reg D, and Mastercard rules. Proven experience managing ACH, RDC, Cash Management, Wire, and debit card operations. Strong background in risk assessment, audit/exam preparation, and policy/procedure development. Excellent analytical, organizational, and project management skills. Demonstrated ability to lead training sessions and communicate complex regulatory topics clearly. Preferred AAP, APRP, or NCP accreditation. Experience with core systems such as Fiserv or CIS. Familiarity with BPM tools and workflow automation. What we offer Competitive salary and annual bonus potential Comprehensive health, dental, and vision benefits 401(k) with generous match Paid time off Ongoing professional development and certification support A collaborative, community-oriented culture Loyal Trust Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Key Responsibilities Oversee daily support operations, ensuring service levels and customer expectations are consistently met. Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions. Develop, document, and enforce standard operating procedures (SOPs) and escalation paths. Partner with the Project Manager to implement process improvements and automation initiatives. Collaborate with the Account Managers to address customer feedback and strengthen service performance. Coach and develop team leads and senior support staff to improve productivity and service quality. Conduct service reviews and performance reporting for leadership and key customers. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).

The Operations Manager is responsible for leading and managing daily plant operations in a 24/7 flexographic printing and packaging environment. This position oversees all Production Supervisors and ensures consistent achievement of safety, production, quality, staffing, and onboarding objectives. The role plays a critical part in developing high-performing leaders, driving engagement, and ensuring strong alignment across all shifts. The Operations Manager partners closely with HR to maintain consistency in policies, training, and employee development, while collaborating with Maintenance and Continuous Improvement (CI) to optimize machine performance, minimize downtime, and strengthen operator accountability. Responsibilities and Duties: This job description and performance standard document have been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised as needed to meet current business requirements. Operational Leadership Direct and oversee daily production activities to ensure efficient and safe plant operations across all shifts. Monitor production schedules, quality standards, and resource allocation to meet output and customer requirements. Lead engagement on the production floor through regular Gemba walks to observe processes, listen to team feedback, and reinforce safety, quality, and performance expectations. Collaborate closely with Maintenance, Quality, and CI teams to resolve downtime issues, optimize equipment performance, and sustain TPM initiatives. Maintain accountability for press and finishing department performance, including waste, uptime, and labor efficiency. Ensure all work is performed in compliance with safety, SQF, and company standards. The Operations Manager is responsible for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant, and works in conjunction with and provides direction to the Production Supervisors for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant. Arrives regularly prior to their scheduled shift to review the production schedule, to review staffing issues, and to touch base with the prior Shift Leader for continuity (Shift-to-Shift Tie-In) and preparation for the communication huddles. Trains, guides, and assists associates in the successful execution of their roles. Coordinates training of new associates by assigning a qualified trainer and monitoring the timely completion and documentation of the training program. Works with Quality Assurance to make sure every associate in the department(s) is “Quality Certified” and completes any other job-related training Team Leadership & Development Lead, coach, and develop Supervisors to become strong, consistent leaders capable of managing people, processes, and performance. Mentor leaders on all assigned projects, ensuring alignment with objectives, deadlines, and expected outcomes while fostering ownership and accountability. Foster a culture of accountability, engagement, and continuous learning among all team members. Conduct regular 1:1 meetings and performance reviews with Supervisors to set clear goals and expectations. Promote open communication and team alignment across all shifts to maintain consistency and productivity. Partnership & Collaboration Partner with HR to ensure consistent application of company policies, procedures, and disciplinary practices. Collaborate with HR and Training teams on staffing, onboarding, and retention to build a stable, capable workforce. Work closely with Maintenance and CI departments to prioritize preventive maintenance, improve machine reliability, and drive operator ownership. Support Safety and Quality leadership in maintaining compliance, reducing incidents, and addressing root cause corrective actions. Performance Management Track key performance indicators (KPIs) include safety, scrap, downtime, labor utilization, and production output. Lead problem-solving efforts using Lean/CI tools to identify and eliminate waste. Analyze daily and weekly production data to identify trends, develop countermeasures, and implement process improvements. Regularly flex hours to off shifts to drive performance, provide leadership visibility, and support night and weekend teams. Drive accountability among Supervisors and team members for achieving operational goals. Employee Engagement & Culture Promote a positive, inclusive, and performance-driven work environment. Recognize achievements and reinforce company values through coaching, feedback, and participation in recognition programs. Champion “We Care” and “Better Together” culture initiatives that align with PPC's core values. Skills and Qualifications: Seven years or more experience in a supervisory/management/leadership position in an industrial production environment. Minimum of 5 years in flexographic printing required. Detail-orientation required for completing required paperwork and information systems' inputs with a high degree of accuracy. Proven success managing teams in a 24/7 production environment. Strong knowledge of lean manufacturing, continuous improvement, and TPM principles. Demonstrated ability to lead through influence, build effective teams, and develop future leaders. Excellent communication, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite and production management systems Working Conditions and/or Physical Requirements: Must be able to lift and ensure proper handling of items up to 75 pounds. The Production Manager should consider themselves a “player-coach”, willing to pitch in and lead by example as necessary. Must be capable of standing for the duration of a work shift less breaks and lunch. Must be capable and willing to work in excess of a normal workweek as production demands dictate. Must be able to distinguish and ensure product quality in a fast-paced production environment. Must be able to identify, prioritize, and meet multiple expectations for areas of responsibility. Must have the physical dexterity to bend, stand, flex, and reach as the position dictates. Must be able to satisfactorily see and differentiate color per adopted assessment methods in order to support efficient press set-ups and good print quality. Must be capable of understanding different film testing methods and department quality procedures. Must travel (up to 10%) as required; overnight travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Length of Assignment: 9+ months Schedule: This position follows a hybrid model, onsite Monday - Thursday and remote Friday only. Standard hours of operations are 9am-5pm EST. **NO C2C due to client restrictions** Top Skills: Must have intermediate to advanced Excel knowledge. Must have strong communication skills - both written and verbal. Must have excellent organization and coordination skills - keeping multiple projects moving forward and maintaining clear statuses and next steps for each. Summary: The Operations Manager role plays a critical role in our client's Builder Operations team. The role is: Highly cross-functional with leadership exposure Fast-paced with unique learning and innovation opportunities Part of a fast-growing business and team with an exciting growth trajectory Job Responsibilities: Account Onboarding and Operations: Ramp up projects to launch new builder communities with our client's appliances. Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner. Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time. Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues as needed. Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately. Coordinate daily operations with builder construction sites. Coordinate call center day-to-day operations and logistics. Communicate effectively with all stakeholders on current and upcoming logistics. Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed. Project Management: Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements. Verify that processes and procedures for operational execution meets contractual, program, and policy expectations. Document process flows and account behavior for end-to-end workflows to share with extended team. Identify, recommend, and implement improvement and innovation opportunities in existing processes. Process Improvement: Identify, recommend, and implement improvement and innovation opportunities in existing processes. Perform root cause analyses and identify how to overcome root cause issues. Work cross-functionally to gain input, implement, and ultimately track improvement opportunities. Desired Skillsets: 6+ years of relevant experience desired w/bachelors, 8+ years of relevant experience w/out a degree. Education Requirement: University degree in operations, supply chain, or other related business field is a plus but not required. Additional Information: Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.

Atlanta, GA $85K - $110K + Bonus Lead with full autonomy and accelerate your career with an industry leader who puts your growth first! You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1! Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed. You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director! What's in it for you? PTO Medical, Dental & Vision Life & Disability Insurance 401(K) Plan with Employer Contribution Company Vehicle, Phone, and Computer Company This is an established national contractor, who have gone from strength to strength in the past 10 years. Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on. Your Role Lead service teams and oversee daily operations to ensure safe and high-quality delivery. Manage and grow client relationships to drive repeat business and long-term accounts. Control budgets and profitability while improving operational performance. What you'll need 5+ Years in a Service Manager position Experience in sales and operations Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).

AND EXPECTATION: The District Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through: Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks. Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team. Recruit passionate and Customer focused Team to develop and succession plan through Lovisa. Reduce unnecessary costs, through effective rostering - the right people at the right time. Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise. Flexibility and desire to travel interstate and/or Internationally based on the needs of the business Skills, knowledge and personal qualities required: Personable, approachable and a great coach. Be there for your Team. Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers. Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Exciting Opportunity: General Manager - Commercial Real Estate CORY is hiring an experienced General Manager who is passionate and driven about real estate and ready to innovate and make a real impact every day. About Our Client: Our client is an innovative real estate owner-operator with a national presence that provides tenant-based spaces to support small and mid-sized businesses. They are expanding nationwide and looking for talented industry leaders to join their team! Your Responsibilities as a Leader: Manage day-to-day operations for a tenant-based commercial asset Lead a small on-site team and vendor relationships to drive NOI and exceed goals. Develop and manage the operating income/expense budgets. Adhere to all compliance regulations and local laws. Deliver the highest level of tenant satisfaction. The Skills & Experience You Possess: Strong leasing experience in commercial real estate Collaborative Mindset: Thrive in a team environment. Adaptability: Comfortable in a fast-paced, ambiguous environment. Communication Skills: Clear and concise in both written and verbal communication. Perks and Benefits You'll Receive: Base salary range, depending on experience, and full benefits Up to $100k depending on overall fit Highly competitive bonuses and other incentives How to Apply & Be Selected: Send your resume to *************************, and our team will reach out with next if selected. Want to join The CORY Network? Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals.

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About The Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

What You Will Do The Operations Manager (OM) is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The OM monitors production volume and responds quickly to changing workflow conditions. This leader contributes positively to the facility's key performance indicators while also mentoring and building a culture of safety among Associates to achieve a safe working environment. Responsibility Statements •Ensures all Associates understand and use safe work practices •Completes safety observations of facility •Determines the workload (production volume) for the night sent by corporate; monitors inventory movements in the facility frequently throughout the night •Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times •Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance, and budget targets •Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules night accordingly and alerts Operations Coach •Expedites receiving, picking, and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.))) •Resolves simple and complex warehouse management system issues as they occur •Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.) •Communicates effectively with associates and Performance Instructors regarding business objectives or current issues •Works through the Operations Supervisors to build a work environment of engagement and inclusion •Identifies and assists in implementing process improvements or new processes launched from corporate •Travels to other facilities to assist when needed •Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations •Participates in the process of hiring talented individuals for the team •Sets goals and communicates clear expectations for associates and provides timely and constructive feedback •Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels •Provides resources and support to associates as needed •Assists Supervisors with any issues that may arise that need the resolution of management •Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested •Helps associates on the team transition through change What you Need to Succeed Minimum Qualifications •Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field or equivalent combination of work experience and education •4 years' experience in distribution center operations or related area •Leadership experience with direct report responsibility •Experience in mentoring and coaching others •Proven record of complying with safety requirements Preferred Qualifications •Experience leading others through change •Experience managing resources, time, and budgets •Working knowledge of Microsoft Office including excel, access and/or Lowe's DMS system •Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility •Experience building a culture of safety among subordinates and peers •Bi-lingual skills, if applicable to the facility Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit