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  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Lead manager job in Minneapolis, MN

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $100.5k-245k yearly 5d ago
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  • Plant Manager

    Trelleborg Sealing Solutions 4.6company rating

    Lead manager job in River Falls, WI

    The Plant Manager is responsible for the day-to-day operations in River Falls, WI. The Plant Manager will successfully lead and direct the local operations, engineering, supply chain, maintenance and quality teams. Additionally, the Plant Manager will partner with the business to achieve both short term and long term financial operating goals while aligning with Trelleborg's Core Values. Tasks and Responsibilities: Develops a strategic manufacturing/capability plan to meet the market needs and organization's overall business plan and agreed objectives of sales, profit, cash, on time delivery, quality and other performance targets. Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards. Ensure facility goals are established and driven to support Corporate Goals and Objectives Motivates team to generate sales revenue and profits to meet or exceed budget expectations Collaborates with Quality team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely Partner with Human Resources to determine talent needs, improve employee engagement, performance management and overall alignment to the business unit's organizational structure Works with direct reports to communicate and update goals and/or metrics, illustrating objective evidence of improvement Allocate labor and capital resources to maximize productivity. Set, and monitor the performance of the plant against, standards and targets in areas such as manufacturing and administration efficiency, cost control, sales revenue, legal compliance, and human resource management. Provides monthly reports to communicate the financial, KPI and overall management performance Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets that will enhance the plant's production capabilities. Develop and implement a variety of operating policies and procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future production targets and quality standards. Drives key metrics regarding quality and continuous improvement Ensures CapEx projects are completed on time and in budget Performs process audits to monitor procedure and policy conformance Collaborates across functional areas to implement needed improvements (tools, equipment, procedures, forms, training materials, etc.) Actively promotes/builds a culture of continuous improvement Establish and champion a 5s protocol for the site Champion and help drive a top safety culture and clean working environment for all employees, achievement of all environmental and health and safety requirements. Education and Experience: 4-year degree in Engineering, Operations Management or any related field 8 years of operations experience Injection Molding experience preferred 5 years experience leading a team Previous P&L responsibilities Experience with Lean Sigma methodologies Competencies: Ability to communicate clearly by conveying and receiving ideas, information and direction effectively Ability to read, write, speak and understand the English language Ability to demonstrate adequate job knowledge to deliver a world class performance Ability to challenge oneself to consistently meet all goals and deadlines Willingness to strive for excellence by producing work that is free of errors and mistakes Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately Commitment to making improvements company wide Demonstrated competence using Microsoft Office Demonstrated ability to successfully present thoughts, ideas and information to large groups of people Ability to maintain a professional and respectful relationship with coworkers and company in a leadership capacity Ability to manage cross-functional teams, coordinate supplier/customer meetings Problem solving; Ability to overcome obstacles Ability to influence for impact Travel: Minimum travel as required Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
    $105k-143k yearly est. 21h ago
  • Store Manager | Store Director

    The Connor Group 4.8company rating

    Lead manager job in Burnsville, MN

    The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Minneapolis- St Paul, MN. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us. The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement. Key Responsibilities Lead overall operations and performance of assigned luxury apartment communities. Drive revenue growth through effective sales leadership and business development strategies. Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship. Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards. Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations. Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level. Qualifications Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness. Demonstrated ability to drive sales performance and grow business results. Strong leadership presence with the ability to inspire, coach, and hold others accountable. Highly competitive, goal-oriented, and motivated by results and recognition. Exceptional communication, problem-solving, and decision-making skills. Bachelor's degree preferred but not required. What We Offer Top Tier Benefits for you and your family, starting Day 1! Total compensation: $125,000-$160,000 annually (base + bonus) Equity ownership opportunities with potential equity exceeding $2 million. An award-winning culture that emphasizes accountability, achievement, and recognition. Career development and advancement opportunities in a high-growth organization. Join Us At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
    $125k-160k yearly 2d ago
  • Assistant Manager

    Panda Restaurant Group 4.6company rating

    Lead manager job in Coon Rapids, MN

    About the Company Panda Restaurant Group is the world leader in Asian dining experiences and the parent company of Panda Express, Panda Inn, and Hibachi-San. With over 2,500 locations worldwide and more than 48,000 associates, Panda Restaurant Group is dedicated to becoming a world leader in people development. Our mission is to deliver exceptional Asian dining experiences and our vision is to be recognized as a world leader in people development. We prioritize values that promote growth and progress for our people and business, and our foundation is built on intentionality and a clear mission that prioritizes people over profit. About the Role This is a full-time on-site role for a Restaurant Manager at Panda Restaurant Group located in Coon Rapids, MN. The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring customer satisfaction, managing a team, hiring and training staff, and maintaining high standards of food and beverage quality. The Restaurant Manager will also be responsible for effective communication with customers and staff. Responsibilities Overseeing the daily operations of the restaurant Ensuring customer satisfaction Managing a team Hiring and training staff Maintaining high standards of food and beverage quality Effective communication with customers and staff Qualifications Bachelor's degree in Hospitality, Business, or related field is a plus Required Skills Customer Satisfaction and Customer Service skills Experience in hiring and training staff Excellent communication skills Knowledge of food and beverage operations Experience in the restaurant industry Strong leadership and problem-solving skills Ability to work in a fast-paced environment Ability to work well in a team Pay range and compensation package Competitive pay, benefits, and bonus opportunities. Equal Opportunity Statement Panda is committed to equal employment opportunity and demonstrates this commitment in its employment practices, including recruitment and hiring, compensation, benefits, promotions, transfers, training, counseling and employment terminations. Panda does not discriminate on the basis of race, ethnicity, color, sex, age, religion, national origin, ancestry, physical or mental disability, citizenship status, medical condition, pregnancy, marital status, sexual orientation, veteran status, genetic information as well as any other category protected by federal, state, or local law.
    $23k-31k yearly est. 4d ago
  • District Manager Wingstop

    Om Group Wingstop 4.7company rating

    Lead manager job in Eden Prairie, MN

    Job DescriptionBenefits: Bonus based on performance Competitive salary Free uniforms Health insurance Vision insurance About the Role: As a District Manager at Wingstop, you'll play a pivotal role in driving operational excellence and fostering a culture of high performance across multiple locations. Join our dynamic team in Eden Prairie, MN, and lead the charge in delivering unparalleled flavor and service to our loyal customers. Responsibilities: Oversee daily operations across multiple Wingstop locations to ensure compliance with company standards. Drive sales growth and profitability through effective management and strategic planning. Recruit, train, and develop store managers to build strong, motivated teams. Implement marketing initiatives and promotions to enhance brand visibility and customer engagement. Conduct regular store visits to assess performance and provide actionable feedback. Analyze financial reports to identify trends and areas for improvement. Ensure exceptional customer service standards are met across all locations. Foster a positive work environment that encourages employee engagement and retention. Requirements: Proven experience as a District Manager or in a similar role within the restaurant industry. Strong leadership skills with the ability to motivate and develop diverse teams. Excellent communication and interpersonal skills for effective stakeholder engagement. Solid understanding of financial management and performance metrics. Ability to thrive in a fast-paced, high-pressure environment. Willingness to travel within the district as needed. Strong problem-solving skills and a results-oriented mindset. Bachelor's degree in Business Administration or related field preferred. About Us: OM Group Wingstop has been serving up delicious, flavored wings for over a decade, becoming a beloved staple in the community. Our commitment to quality ingredients and exceptional service keeps our customers coming back for more, while our supportive work environment fosters growth and camaraderie among our employees.
    $84k-107k yearly est. 22d ago
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Lead manager job in Saint Paul, MN

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. Hold officers and crew accountable to American Cruise Lines' standards. Comply with American Cruise Lines' Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback. Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed. Ability to speak and present in front of all guests in person using a microphone. Management presence during meals services, cocktail hour, and onboard events. Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. Ensure Chefs are following approved menus and recipes. Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. Lead and direct ship officers in achieving weekly sales goals. Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. Manage shipboard business transactions, accounting, timecards, and home office reporting. Responsible for managing all hotel and food inventories. Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. Create positive crew experiences. Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. Perform bartending duties as needed with other management personnel. Other duties as assigned. Qualifications: 3+ years of hotel or food and beverage management experience. Bachelor's degree in business or hospitality management is preferred. Proficiency in Microsoft Office Suite applications. Willing to live and work aboard the ship. Optimism and a hardworking drive to succeed. Cruise industry experience not required. Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. Transportation Worker Identification Credential (TWIC). Attributes for Success: Commit to our American mission and share our American key values. Live our American core competences. Be the solution. It may not be my job, but it is my responsibility. Always do right. This will gratify some and astonish the rest. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary travel accommodations. Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*
    $63k-80k yearly est. 47d ago
  • Customer Operations Manager (CPG)

    Jonnypops

    Lead manager job in Plymouth, MN

    Who We Are: At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them. Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment. Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day. Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!” What You Will Do: The Customer Operations Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer. Responsibilities: Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments. Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction. Lead service-level and inventory health updates in customer QBRs and joint business planning sessions. Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate. Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts. Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship: Own end-of-life and discontinuations: create and execute run-out plans that achieve Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils). Drive continuous cost-to-serve reduction: Optimize customer MOQs, order cadence, and lead times Shift volume from LTL to TL where possible Eliminate premium freight caused by late forecast changes Key Skills: Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships. Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations. Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals. Analytical skills: comfortable with data, dashboards and deriving insights Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account. Empathy, resilience, and a genuine passion for customer outcomes Proven track record of retaining and growing customer accounts Requirements: 3+ years CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles and experience working with retailers in the Consumer Packaged Goods industry. Food Safety Requirements: Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday (40 hours per week) Expected Pay: $90,000-110,000 Work location: In person, Plymouth, MN JonnyPops offers a competitive benefits package which includes the following: Medical/Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO/PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan * Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
    $90k-110k yearly Auto-Apply 11d ago
  • Customer Operations Manager

    The Hertz Corporation 4.3company rating

    Lead manager job in Saint Paul, MN

    The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $54k yearly Auto-Apply 29d ago
  • Retail Assistant Store Manager (full-time)

    Christopher & Banks 4.0company rating

    Lead manager job in Minneapolis, MN

    REPORTS TO: Store Manager SUPERVISES: 3+ Retail Sales Associates Founded in 1956, the Christopher & Banks motto is Effortless Style for Real Life. This Brand specializes in offering women's value-priced apparel and accessories that cater to women of all sizes. ************************************ The Assistant Store Manager is responsible for supporting the Store Manager in managing store operations to ensure a great customer experience and maximum profitability. The Assistant Store Manager will perform all management functions in the absence of the Store Manager. KEY RESPONSIBILITIES Service and Results Demonstrates “Play to Win” mindset. Leads by example in driving sales plan and other KPIs with a customer first approach. Has a passion to provide great customer service. Partners with Store Manager to plan and execute grassroots events, marketing activities and compelling visual presentations. Maintains sales floor awareness and resolves customer concerns quickly and effectively. Recruit, Coach and Develop Team Supports Store Manager in recruiting top talent and builds a bench of internal and external candidates. Provides timely feedback, training, and coaching that result in improved performance. Holds team accountable for achieving performance and service expectations. Communicates clearly and respectfully and promotes teamwork. Operations Maintains general operations of the store including keyholding responsibilities and adheres to all operational policies and procedures, including loss prevention, to ensure safe and efficient operations. Organizes and leads efforts to maintain a store that is safe, clean, and easy to shop. Executes corporate directives within designated timeframes. QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES High school diploma or equivalent along with 2 years of retail sales experience. Specialty store or boutique preferred. Strong organizational and retail selling skills with the ability to prioritize and manage time effectively. Ability to foster teamwork and collaboration. Retail math and technology aptitude including ability to operate POS, PC, email, and iPad functions. Ability to make bank deposits and assume keyholder responsibilities in accordance with company guidelines. Must be reliable, dependable, and able to work a flexible schedule that includes days, evenings, weekends, and holidays. Christopher & Banks is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law. The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact Christopher & Banks Human Resources department for further direction. This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and Christopher & Banks management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
    $35k-40k yearly est. Auto-Apply 6d ago
  • Direct Support Manager

    Grace N Care LLC

    Lead manager job in Saint Paul, MN

    Job DescriptionBenefits: Annual team appreciation event Competitive salary Flexible schedule Opportunity for advancement Training & development Bonus based on performance Signing bonus 401(k) Free food & snacks Benefits/Perks Competitive compensation Supportive work environment Career advancement opportunities Leadership growth potential Job Summary Grace n Care LLC is seeking an experienced Direct Care Operations Manager to coordinate and supervise direct support, behavioral health, and community-based service programs. This role is responsible for staff supervision, service coordination, documentation compliance, and operational oversight for individuals receiving home care, ARMHS, IHS, PCA/CFSS, and related services. The ideal candidate has prior experience supervising staff, working in home care or behavioral health, and is comfortable addressing performance issues, coordinating coverage, and communicating with counties or care coordinators. This position is not entry-level. Responsibilities Supervise and support direct support professionals and behavioral health staff Monitor staff attendance, punctuality, and performance. Identify service gaps or open shifts and coordinate coverage. Address staff concerns, performance issues, and corrective actions. Review service documentation for accuracy and compliance. Ensure services align with approved Service Agreements (SAs). Communicate with county case managers and care coordinators. Support onboarding, training completion, and staff readiness. Ensure regulatory and program compliance at all times. Assist with operational problem-solving and daily service coordination. Qualifications 2-5+ years of experience providing or supervising direct care or behavioral health services Experience in a lead, supervisor, coordinator, or manager role Background in home care, ARMHS, IHS, PCA/CFSS, or community-based services Strong communication, organizational, and problem-solving skills Comfortable working in a people-facing and leadership role Ability to work independently and manage multiple priorities Basic computer skills (documentation systems, scheduling, email, Microsoft Office)
    $69k-113k yearly est. 24d ago
  • District Manager - Upper Midwest

    Store 3.8company rating

    Lead manager job in Minneapolis, MN

    The District Manager embodies the organization's Experience First culture and sets an example for others. This individual is a dynamic leader who plays a pivotal role in driving the success of their district. The District Manager ensures that each store within their district delivers exceptional results and contributes to the overall growth and profitability of the organization. Responsibilities: Demonstrate a deep understanding of the importance of delivering exceptional customer experiences and inspire their teams to do the same Develop and execute strategies to increase sales, control expenses, and achieve financial targets Develop strategic and collaborative relationships with key business partners Represent the interests of their district while also conveying headquarters' directives and initiatives Ensure that each store adheres to visual merchandising standards and guidelines Implement best practices, streamline processes, and address any operational challenges Provide guidance, support, training, and opportunities for development to create high-performing people and teams Recruit, hire, and develop Chief Workshop Managers Foster a positive and supportive work environment, where team members feel valued, motivated, and empowered to excel Required Qualifications: Minimum of high school diploma or GED equivalent Basic knowledge of POS systems, payroll, Microsoft Suite, and applicant tracking systems P referred Qualifications: Bachelor's degree Proficiency with POS systems, payroll, scheduling, Microsoft Suite, and applicant tracking systems 3-5 years of multi-store experience with a proven track record of delivering results in specialty retail Behavioral Traits for Success: An innovative thinker who is undaunted by failure Focused on overarching strategies rather than detailed tactics to accomplish goals Communication style is direct while being attentive to others' reactions and motivations Objective approach to problems and obstacles with the confidence to solve them in rapidly changing circumstances Comfortable making rapid decisions in ambiguous situations Able to address situational, factual, and interpersonal issues Operates with autonomy and self-reliance in setting priorities Communicates with poise and confidence even when dealing with the unexpected Working Environment: Seventy-five percent travel Work environments include indoor/outdoor mall, strip center, and other retail locations Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs Corporate Office located in St. Louis, MO Lifting > 25 pounds Your Performance Will Be Measured On: Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following: Effective execution of brand standards and company initiatives Embodying Build-A-Bear's core values Communication Decision-making, judgment, and execution Operational efficiency and Store Visits Use of tools and resources Ability to foster team collaboration, communication, and performance Identifying, hiring, training, and developing top talent Stakeholder feedback This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate. Benefits: Build-A-Bear Workshop is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit **************************************************** for a list of full benefits that are offered to our employees. Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans. Pay Range- $100,000.00-$110,000.00/Year.
    $100k-110k yearly 5d ago
  • Radiology Regional Operations Manager

    Shared Medical Services 3.6company rating

    Lead manager job in Minneapolis, MN

    Radiology Regional Operations Manager PETCT Full time Exempt For 45 years Shared Medical Services has been building on our strong foundation with our team of 500 industry professionals who are deeply committed to our patients and customers We have achieved long lasting success through our commitment to innovation delivering unmatched patient care and our experienced and professional team SMS continues to be a well respected trusted and proven provider of specialized medical imaging solutions As an employee owned company YOU MATTER As a continually growing company we are looking to add a Regional Operations Manager to assist in our Great Lakes Twin Cities MN region In this role you will be leading a strong team promoting high quality patient care while building lasting partnerships with our customers in the region Become a difference maker in your community and join our Shared Medical Services ONETEAM Anticipated ScheduleTerritory Full time availability required to support regional operations Flexibility required for frequent travel to sites in territory Territory will cover the Twin Cities and surrounding area Responsibilities Accountable for ensuring the highest level of quality and customer service through management of daily operations and supervision of team responsibilities Supervises and coaches Technologists Medical Imaging Assistants and Drivers with respect to all required job duties Manages and oversees daily operations of all assigned scanners Responds and resolves operational issues timely including off hour emergencies Completes ROM observations and conducts team meetings with all staff as required Works toward the improvement and development of the network the equipment and its people Assesses equipment performance and works with service vendors to ensure quality and maximize up time Maintains technical competency through continued education and participation in company sponsored training programs Ensures compliance with all applicable policies and guidelines This includes but is not limited to Quality Assurance TransportationSafety and HealthSafetyWorks with Regional VP andor Director of Field Operations in handling staffing issues such as hiring utilization promotions performance management disciplinary actions and terminations Performs pro active recruiting efforts to include; interviewing attendance at various state and regional conferences school presentations and job fairs Follows quality assurance guidelines and maintains patient confidentiality May perform additional duties such as Technologist Medical Assistant and or Driver as required Provides applications support as needed to ensure the exam quality of the customer is being met Qualifications Must be certified as a Nuclear Medicine Technologist NMTCB or ARRT NMust possess an active permit to practice where applicable Must possess valid drivers license with good driving record Previous management experience preferred Benefits Medical Dental and Vision InsuranceRetirement Plans 401K and Employee Stock Ownership Program ESOPPaid VacationPaid HolidaysFlexible Spending Medical and Dependent CareLife and AD&D InsurancesShort and Long term Disability CoverageCompany VehicleCompany cell phone and laptop CLEAN COMMITMENT Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients EVERY PATIENT EVERY DAY SHARED MEDICAL SERVICES 209 Limestone Pass Cottage Grove WI An Employee Owned Company Equal OpportunityAffirmative Action Employer
    $63k-79k yearly est. 28d ago
  • Retail Associate Manager HASTINGS | Vermilion St

    Imobile 4.8company rating

    Lead manager job in Hastings, MN

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $67k-99k yearly est. 35d ago
  • Manager of Field Service Operations

    Marco 4.5company rating

    Lead manager job in Minnetonka, MN

    /OBJECTIVE The Manager of Field Service Operations is responsible for leading, managing and supporting a team of Copier Service, Install and Shred Technicians (if applicable) responsible for timely, high quality and cost effective product service to our clients. The Manager of Field Service Operations must ensure a high level of external client satisfaction and achievement of Service, Install and Shred goals and objectives. ESSENTIAL FUNCTIONS ▪ Manage the assigned Copier Service, Install and Shred team members as follows: o Lead, coach, and train team members. - Develop and implement strategic initiatives for team. o Be an escalation point of contact to handle issues and involve direct leadership as needed. - Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out. - Monitor staffing and equipment needs. - Conduct performance reviews and make compensation decisions. ▪ Monitor direct reports' call screens, workload, and call activity to meet and exceed our client's expectations. ▪ Manage and meet established metrics and team benchmarks. ▪ Provide weekly metrics and reports to the Director of Field Service Operations regarding the team's performance. ▪ Conduct monthly MORs with Service Technicians including random vehicle inspections for direct reports to ensure proper inventory, service manuals and general vehicle maintenance. ▪ Be accessible on Marco provided cell phones for after-hours and weekend emergency calls. ▪ Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. ▪ Always represent Marco in a professional manner by maintaining a professional appearance and adhering to the Marco field service dress code. ▪ Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process. ▪ Attend required company and departmental meetings. ▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience ▪ Associate's Degree and 4+ years of experience or equivalent experience. ▪ Previous supervisory and trainer experience preferred. ▪ Sharp, Canon, HP and/or Konica direct service experience preferred. Licenses and Certifications Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1. Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs. 2. Demonstrates attention to detail. 3. Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. 4. Strong ability to exercise independent judgment. 5. Identify and resolve problems in a timely manner; Gather and analyzes information skillfully; Work well in group problem solving situations. 6. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. 7. Cost Conscious - Conserve organizational resources. 8. Treat people with respect; Work with integrity and ethically; Uphold organizational values. 9. Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values. 10. Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality. 11. Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly. 12. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. 13. Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 14. Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan. EXPECTED HOURS OF WORK Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
    $32k-46k yearly est. 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Lead manager job in Minneapolis, MN

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 4d ago
  • Customer Operations Manager (CPG)

    Jonnypops

    Lead manager job in Minneapolis, MN

    Job Description Who We Are: At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them. Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment. Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day. Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!” What You Will Do: The Customer Operations Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer. Responsibilities: Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments. Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction. Lead service-level and inventory health updates in customer QBRs and joint business planning sessions. Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate. Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts. Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship: Own end-of-life and discontinuations: create and execute run-out plans that achieve Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils). Drive continuous cost-to-serve reduction: Optimize customer MOQs, order cadence, and lead times Shift volume from LTL to TL where possible Eliminate premium freight caused by late forecast changes Key Skills: Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships. Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations. Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals. Analytical skills: comfortable with data, dashboards and deriving insights Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account. Empathy, resilience, and a genuine passion for customer outcomes Proven track record of retaining and growing customer accounts Requirements: 3+ years CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles and experience working with retailers in the Consumer Packaged Goods industry. Food Safety Requirements: Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday (40 hours per week) Expected Pay: $90,000-110,000 Work location: In person, Plymouth, MN JonnyPops offers a competitive benefits package which includes the following: Medical/Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO/PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan * Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions. 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    $90k-110k yearly 25d ago
  • Customer Operations Manager

    The Hertz Corporation 4.3company rating

    Lead manager job in Saint Paul, MN

    The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $54k yearly 28d ago
  • Retail Associate Manager ROSEDALE CENTER

    Imobile 4.8company rating

    Lead manager job in Falcon Heights, MN

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $67k-99k yearly est. 35d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Lead manager job in Minneapolis, MN

    We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $103k-134k yearly est. 2d ago
  • Customer Operations Manager

    The Hertz Corporation 4.3company rating

    Lead manager job in Minneapolis, MN

    The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $54k yearly 28d ago

Learn more about lead manager jobs

How much does a lead manager earn in Woodbury, MN?

The average lead manager in Woodbury, MN earns between $67,000 and $141,000 annually. This compares to the national average lead manager range of $73,000 to $140,000.

Average lead manager salary in Woodbury, MN

$97,000

What are the biggest employers of Lead Managers in Woodbury, MN?

The biggest employers of Lead Managers in Woodbury, MN are:
  1. Oracle
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