Lead operations analyst job description

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You'll Do

• Implement strategies and systems improvements to support business operations.

• Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

How You'll Do It

• Assess root causes and solutions for issues that arise.

• Lead performance improvement implementations.

• Partner with internal teams and external partners to define implementation requirements and timelines.

• Ensure operational readiness for all implementations, technology, and process changes.

• Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.

• Document processes and process flows.

• Drive the development and enhancement of reporting metrics.

Qualifications You'll Need

The Basics:

• Bachelor's degree in business, arts and sciences, or related field

• 4+ years of experience in customer service or financial services operations

• In lieu of a degree, 6+ years of experience in customer service or financial services operations

Bonus Points If You Have:

• Master's degree in business, arts and sciences, or related field

• 4+ years of experience in applicable line of business (deposits, personal loans, student loans), or related field

What are you waiting for? Apply today!

All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Job Purpose

As a leading provider in data services, The ICE Data Pricing & Reference Data offers real time and end-of-day pricing on 2.9 million fixed income securities and international equity issues. This data fuels analytic products to help clients better understand the value of securities in their portfolios, make more informed decisions and automate their workflow. Our evaluated pricing spans over 150 countries and covers a wide range of financial instruments including sovereign, corporate and municipal bonds, structured products, leveraged loans, our Fair Value Information Services for international equities, options, futures, and fixed income products.

The primary role of the Lead Fixed Income Operations Analyst position will be to perform the daily and ad hoc responsibilities of the Evaluations Services Operations group. Strong knowledge of fixed income markets and proficiency with Advanced Microsoft Office applications is a must.

Responsibilities

* Handle daily production tasks for products related to fixed income Evaluators
* Support global team of Evaluators with price affirmation and challenge issues
* Act as liaison between Sales/Client Services and Evaluators
* Facilitate responses to questions/issues that span across multiple asset classes
* Responsible for UAT and regression testing for new product releases of SPER and JIRA entries where applicable
* Participate on Disaster recovery tests for FI systems such as Omega
* Maintain Evaluation Services calendar and holiday advisory notices
* Maintain 2a-5 regulatory portal for clients
* Enter Requisitions for Market data used by Evaluators
* Undertaking of ad-hoc projects as directed by management

Knowledge and Experience

* 6+ years of experience in Operations with a focus on Fixed Income products
* Proficient in Advanced Microsoft Office applications, especially Excel, specifically VLookup, Pivots, Macros
* Basic knowledge of SQL and Python
* Knowledge of the UAT process for the software development lifecycle
* Ability to collaborate with business analyst and product development teams
* Ability to manage time effectively, multi-task and prioritize workloads
* Team player with the willingness to take direction from senior management
* Independent self-starter, able to sustain productivity in a fast-paced environment
* Knowledge of Tableau a plus though not required
* Bachelor's degree (or foreign equivalent) preferred

Schedule

This role offers work from home flexibility of up to 3 days per week.

Required Travel: 11 - 25%

Employment Type: Full Time/Salaried/Exempt

Hours Per Week: 40

Security Clearance: Top Secret

Level of Experience: Senior

Job Description

Mission Technologies a division of Huntington Ingalls Industries is looking for a qualified individual to fill the role of a Military Operations Analyst 4 for their Advanced Modeling and Simulation Technical Operation. The candidate will work as an integral part of the Navy Warfare Development Command (NWDC) N8 Experimentation Directorate and provide Operational Research Analysis of experiments/events conducted as part of the Fleet Experimentation (FLEX) Program and other DOD/DON experiments managed by Commander, Navy Warfare Command (CNWDC). The candidate will be NWDC N8 liaison for Commander, U.S. Pacific Fleet and staff in Pearl Harbor Oahu Hawaii.

Essential Job Responsibilities

* Conduct experimentation event/initiative planning, design, and execution.
* Develop final experiment reports based on analytical rigor.
* Develop post-experiment doctrine, organization, training, materiel, leadership and education, personnel and facilities (DOTMLPF) change recommendations.
* Coordinate with principal FLEX stakeholders.
* Assist and advise in aligning and coordinating experimentation initiatives with fleet events and venues.
* Provide technical and tactical subject matter expertise to CPF and NWDC government and contractor leads for experimentation events/initiatives.
* Assist in the development of experiment objectives, plans, and recommended courses of action throughout the event lifecycle.
* Participate in all phases of experiments including assisting in the execution of the Concept Development Conference, Initial Planning Conference, Main Planning Conference, Final Planning Conference, Execution, and Post Execution activities.
* Assist in experiment knowledge management using government provided portals or websites for event, initiative and analysis document development.
* Provide primary analysis support for fleet experiments including war games, tabletop analysis, Fleet Battle Experiments, fleet exercises and experiments, Limited Objective Experiments (LOEs) and joint experiments and exercises.
* Conduct rigorous concept development analysis and evaluation, including examination of various proposals/positions or tests.
* Review, collect and research pertinent information resident in Fleet Experimentation Information Management System (FIMS) database
* Prepare and staff senior level (06/Flag/SES) correspondence and briefs

Minimum Qualifications

* 9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience.
* In some cases, educational requirements may be adjusted or waived for applicable work experience. Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience
* Must have TS security clearance and be eligible for SCI access.
* Must have experience with Navy Warfare Publications (Tactics, Techniques, and Procedures; and Tactical Memorandums).
* Must be proficient in MS Office applications and have advanced writing skills. Member will draft and deliver briefs and reports for senior officers and executive civilians.
* Must be able to work in a team and individual environment on multiple projects simultaneously.

Preferred Requirements

Retired Navy officer with operational experience in at least one warfare areas (Air, Surface, or Subsurface).

Physical Requirements

May require working in an office, industrial, shipboard, or laboratory environment. Capable of climbing ladders and tolerating confined spaces and extreme temperature variances.

This opportunity resides with Live, Virtual, Constructive Solutions, a business group within HII's Mission Technologies division. As a trusted partner to our military customers, we design, develop and operate systems that bring together service members from across the globe to help you train like you fight, because we understand that preparation requires full coordination-not readiness in piece parts.

HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HII's skilled workforce is 44,000 strong. For more information, please visit: