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Become A Lead Operations Engineer

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Working As A Lead Operations Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $77,810

    Average Salary

What Does A Lead Operations Engineer Do At Compucom

* Provide daily work direction to their supported group
* Work direction may include monitoring ticket queues for activity and incident delegation, prioritization of team duties, administration of a general nature, time and record-keeping, and coordination of training for less-experienced associates
* Manage day-to-day activities of the team to ensure client and contractual expectations are being met
* Address and research client escalations and ensure client & manager remain informed of progress on any open escalation items
* As needed, escalate to internal management in a timely manner any issues which cannot be resolved within an acceptable timeframe or within contractual obligations
* Perform root cause analysis on major outages and offer insight into preventative solutions to avoid reoccurrences
* Utilize ITIL best practices when managing daily activities
* Ensure process and standards documentation remain current and are posted in a central location for the team to access
* Ensure all current processes and client procedures are adhered to by the Desktop Management Operations team
* Conduct and develop agendas for weekly meetings with the team to assign tasks that need to be completed and set expectations for a particular week
* Conduct and develop agendas for weekly meetings with the client to present the current metrics and workload as well as understand any new requests coming from the client for planning purposes
* Analyze and evaluate technologies and processes
* Recommend solutions and strategies based on the most efficient and cost effective system design to meet the customer’s business goals, objectives, and needs
* Validate that daily, weekly and monthly deliverables are being provided to the client including but not limited to: any reporting, trend analysis, status summaries, etc.
* Assist in technical presentations, evaluating customer capabilities and needs, and collecting data for performing competitive analysis for review with managers
* Provide feedback / evaluation to management on the performance of assigned associates
* Monitor resource utilization across the team and balance work load accordingly
* Work with Management and Coordinators to maximize the utilization of associates
* Minimal travel to client site as required, possibly international
* Other duties as assigned

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How To Become A Lead Operations Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Lead Operations Engineer jobs

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Lead Operations Engineer Demographics

Gender

  • Male

    92.8%
  • Female

    6.4%
  • Unknown

    0.8%

Ethnicity

  • White

    75.3%
  • Hispanic or Latino

    12.6%
  • Asian

    8.0%
  • Unknown

    3.3%
  • Black or African American

    0.8%
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Languages Spoken

  • Carrier

    30.0%
  • Russian

    20.0%
  • Bulgarian

    10.0%
  • Ukrainian

    10.0%
  • Uzbek

    10.0%
  • Turkish

    10.0%
  • Czech

    10.0%
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Lead Operations Engineer

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Lead Operations Engineer Education

Lead Operations Engineer

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Real Lead Operations Engineer Salaries

Job Title Company Location Start Date Salary
Lead Development Operations Engineer Gap Inc. San Francisco, CA Dec 09, 2014 $150,000
Lead Operations Engineer Microsoft Corporation Redmond, WA Oct 08, 2012 $131,000
Lead Development Operations Engineer Operative Media Inc. New York, NY Feb 24, 2014 $130,000
Lead Web Operations Engineer Home Depot USA, Inc. Austin, TX Feb 02, 2015 $129,150
Science Engineering Strategy & Operations Lead Monsanto Company Saint Louis, MO Apr 14, 2016 $118,394
Platform Engineering OPS Lead Apple Inc. Cupertino, CA Jun 11, 2012 $115,000 -
$135,000
Lead Operations Engineer Freewheel Media, Inc. New York, NY Oct 01, 2014 $114,000
Lead Systems Operation Engineer Salesforce.Com, Inc. San Francisco, CA Aug 21, 2016 $113,963
Lead Development Operations Engineer The Gap, Inc. San Francisco, CA Sep 17, 2012 $110,000 -
$151,000
Science Engineering Strategy & Operations Lead Monsanto Company Saint Louis, MO Mar 03, 2015 $105,666
Lead Analyst, Operations Decision Engineering Directv LLC Dallas, TX Oct 11, 2016 $105,120
Lead Analyst, Operations Decision Engineering Directv LLC El Segundo, CA Jan 10, 2016 $105,120
Lead Operations Engineer Freewheel Media, Inc. New York, NY Feb 05, 2015 $105,000 -
$115,000
Lead Digital Operations Engineer Guthy-Renker LLC Santa Monica, CA Aug 07, 2014 $105,000
Lead Digital Operations Engineer The Proactiv Company LLC Santa Monica, CA Jun 15, 2016 $100,000 -
$110,000
Lead Digital Operations Engineer The Proactiv Company LLC El Segundo, CA Jul 18, 2016 $100,000 -
$110,000
Team Lead, Black OPS Engineering Appnexus New York, NY Apr 28, 2014 $100,000
Team Lead, Black OPS Engineering Appnexus New York, NY Mar 10, 2014 $100,000
Lead Transmission Operations Engineer Oge Energy Corporation Oklahoma City, OK Aug 10, 2015 $99,000 -
$131,000
Lead Software Operations Engineer Tresata, Inc. Charlotte, NC Jul 25, 2016 $91,210
Lead Analyst, OPS Decision Engineering Directv, Inc. El Segundo, CA Oct 11, 2010 $90,012

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Top Skills for A Lead Operations Engineer

LifeSafetySystemsPreventiveMaintenanceFacilityOperationsHvacProceduresContractorsTroubleshootSuperviseServiceScoresBoilersChillersWindowsSLAEmergencyGeneratorsBuildingAutomationSystemsISOMaintenanceStaffNOCIndividualPerformanceTechnicalSupport

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Top Lead Operations Engineer Skills

  1. Life Safety Systems
  2. Preventive Maintenance
  3. Facility Operations
You can check out examples of real life uses of top skills on resumes here:
  • Reviewed and evaluated the Preventive Maintenance Program and identified up to 75% in time savings opportunities.
  • Demonstrated effective communication and supervision skills, helping greatly in the merger of the HVAC/Inst groups.
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
  • Supervised and coordinated tradesmen and outside contractors/vendors on facility projects
  • Performed inspection of system components, preventive maintenance, testing and troubleshooting of modules and circuit cards to the component level.

Top Lead Operations Engineer Employers

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