Lead person jobs near me - 854 jobs

, you must have experience in BIM and in Structured cable. The BIM/CAD Lead is responsible for creating, overseeing, and enforcing the processes, and standards, of the BIM, CAD, and Documentation Control teams, as well as spearheading large BIM and Design projects. General Job Duties and Responsibilities: The BIM Lead can perform all BIM Coordinator's and CAD Drafter's responsibilities. The BIM Lead oversees and supervises BIM Lead, CAD Lead, and Doc Control Supervisor as well as overall activities of the department, including staffing, job assignments, and training. The BIM Lead conducts performance reviews, including setting and tracking goals. The BIM Lead interviews applicants and trains new hires. The BIM Lead conduct performance reviews, including setting and tracking goals. The BIM Lead oversees and tracks model and drawing progress for multiple projects. The BIM Lead reviews contracts & contract documents to ensure compliance with contract terms. The BIM Lead is the technical and design first point of contact for the BIM, CAD, and Documentation Control teams. The BIM Lead reviews models and drawings for quality assurance/quality control in accordance with CAD/BIM Standards and project-specific BIM Execution Plan. The BIM Lead offers insight into project requirements for estimating and operational purposes including forecasting and tracking manpower The BIM Lead meets with clients (existing and potential), contractors and other project staff. The BIM Lead creates, develops, and implements account process improvement(s). The BIM Lead handles other responsibilities as assigned. Min USD $115,000.00/Yr. Max USD $130,000.00/Yr. Qualifications Physical and Mental Requirements: Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvement(s). Must promote the Company culture and mission to all employees, vendors, clients, and business partners. Must have proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentation(s). Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting, and quality requirements. Is accountable for BIM/CAD department's ability to adhere to current company CAD Standards and project-specific requirements. Is accountable for BIM/CAD department's ability to consistently complete projects under budget. Is accountable for the Documentation and Control team's ability to meet deadlines and provide project-specific documentation as needed. Maintains customer/client satisfaction Must be able to work in confined spaces. Must be able to comfortably use/climb ladders. Can learn Company and customer project management systems. Can secure and maintain a Company-sponsored American Express Card. Regular attendance is mandatory Education, Certification, License, and Skill Requirements: Associate degree required. Bachelor's degree preferred. Must have experience in a customer-facing position, such as liaison between the customer and the Company. Minimum of five (5) years working as a BIM Coordinator, Detailer or Modeler Five (5) years of experience or equivalent education/training that demonstrates the usage of computer-aided design software. AutoCAD, REVIT, and Navisworks experience and proficiency required. Visio experience is a plus. Must have the mental capacity to understand and apply job-related concepts, technologies, instructions, procedures, computer and software operations, input data and create/annotate drawings with a very high degree of accuracy on a consistent basis with high throughput. Maintains exceptional work ethic and upholds company values. Demands the highest standard of conduct from self and others. Ability to use time productively, maximize efficiency, and meet challenging work goals Works well as part of a team and independently. Is proficient with Microsoft Office (Word, Excel, and MS Project), Windows and email Meets Company minimum driving standards Manages multiple tasks/projects simultaneously Must have demonstrated verifiable ability to define a project, create a project scope of work, develop, detailed associated tasks, and manage these to final completion and customer turnover. License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ************** or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Vendor Operations Lead is a pivotal partner to the Global Sales/Global Sales Vendor team, focused on enhancing the effectiveness of strategic initiatives and ensuring robust business operations. This role is responsible for leading and managing the internal business rhythms (e.g., Weekly Business Reviews), compiling and analyzing essential sales performance reports, developing Vendor Go-to-Market standard operating procedures and providing high-impact strategic leverage to the leadership team. The Vendor Operations Lead ensures the organization possesses reliable data and standardized processes to make informed decisions about growth and sales execution. What you'll do Responsibilities Business Review Management: Lead the preparation, data compilation and final packaging of materials for key leadership forums, including Weekly Business Reviews (WBRs) and Quarterly Planning sessions, ensuring high-quality presentations. Sales Reporting and Analysis: Oversee the compilation, analysis and distribution of regular and ad-hoc sales performance reports, growth metrics and progress updates against sales targets for the Global Sales Vendor leadership team, providing actionable insights. GTM Documentation and Optimization: Direct the development, documentation, and maintenance of Standard Operating Procedures (SOPs) and process playbooks that ensure Go-to-Market (GTM) alignment and drive optimal operational execution to successfully achieve targets. Strategic Business Operations: Provide proactive, high-leverage organizational and business operations support to Global Sales Vendor leadership teams for critical initiatives, off-sites and planning cycles, enhancing strategic outcomes. Automation Initiatives: Identify, propose and implement opportunities to automate reporting and repetitive tasks, driving increased business productivity and focus across the GSV team. AI Enhancement of Business Operations: Explore and implement AI-driven solutions to enhance business operations, improve data accuracy, streamline processes and facilitate more effective decision-making across the organization. Internal Communication Management: Manage and coordinate communication flows regarding strategy shifts, reporting changes and process updates across global sales teams, ensuring clarity and alignment. Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis on reporting discrepancies and vendor process deviations, ensuring data integrity and process compliance to achieve strategic goals. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree in Business Administration, Operations Management, or a related field. 5+ years of experience in a role focused on Sales Operations, Business Operations or Sales Enablement Support with a proven track record of leadership and strategic impact. Demonstrated proficiency in creating business reports and preparing executive-level presentation materials (e.g., WBRs, QBRs). Expertise with CRM platforms (e.g., Salesforce) and experience in extracting and analyzing data for reporting purposes. Strong documentation skills with experience in developing clear, concise Standard Operating Procedures (SOPs) for sales and operational teams. Advanced analytical skills, with the capability to interpret sales performance data and identify actionable trends. Preferred qualifications Experience operating with a high degree of autonomy in a geographically distributed team environment spanning global time zones. Background in managing complex project timelines and providing strategic administrative support in a fast-paced environment. Certification in project management or business analysis methodologies. Proficiency with BI/Data visualization tools (e.g., Tableau, Looker) or advanced skills in spreadsheet software for sophisticated sales reporting. Competencies Exceptional organizational and time management skills required for coordinating business rhythms and executive-level initiatives. Excellent written and verbal communication abilities, particularly in distilling complex data into clear and compelling takeaways for diverse audiences. Proactive problem-solving mindset with a strong bias for action and meticulous attention to detail. Ability to work independently, navigate ambiguity, and effectively strategically align across multiple leadership stakeholders and their initiatives.

Fleek is a B2B Marketplace for wholesale second hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers from around the world. We are backed by top VC funds such as Andreessen Horowitz (a16z), and Y Combinator. Role specific details Your responsibility is to is to increase efficiency of Fleek's post sales operations and marketplace process, so that cross-border delivery, fulfilment, quality, and customer service are able to consistently improve, while the business scales. You will have full responsibility and ownership for the team's execution against set KPIs to reduce delivery time, implement logistics solutions across countries, reduce time to resolution of cx issues, and increase quality assurance, and reduce default rate. You need to be a self-starter, innovative, and an analytical thinker who's comfortable with using data to make decisions. Your organisational and analytics qualities should be able to take our current manual processes and help streamline/automate them. This role will be a combination of higher strategic level decisions alongside getting your hands dirty. You will work closely with our C-suite and founders and help establish the direction for Fleek's operational initiatives. Preferred Skills At least 5+ years of demonstrated experience in data-driven decision-making and sound business judgement through strong analytical thinking and experimentation Experience working cross-functionally across operations, finance, and product teams Experienced in setting up customer service tools and processes Experience in marketplaces, early stage startups is a plus Ability to wear-multiple hats Benefits We at Fleek believe in happy employees :-) Comprehensive healthcare coverage Exclusive employee clothing drops courtesy Fleek Flexible work hours & time off. We don't care where you are as long as the work gets done. We are a fully remote - -team spread across the US, UK, and Europe. Shared ownership: Being On Fleek means you'll own a part of it

Waabi, founded by AI pioneer and visionary Raquel Urtasun, is an AI company building the next generation of self-driving technology. With a world class team and an innovative approach that unleashes the power of AI to “drive” safely in the real world, Waabi is bringing the promise of self-driving closer to commercialization than ever before. Waabi is backed by best-in-class investors across the technology, logistics and the Canadian innovation ecosystem. With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: ************ You will...- Manage, mentor, and develop a growing team of Vehicle Operators (VOs), handling performance monitoring and career development.- Serve as the functional lead for Shift Supervisors, defining workflows and hand-off procedures to ensure seamless leadership coverage across testing.- Manage shift schedules that ensure continuous fleet coverage while adhering to fatigue management policies and optimizing workforce utilization.- Partner with the Test Operations Lead to align operator availability with mission volume forecasts, ensuring that all scheduled testing and commercial loads are fully crewed without delay.- Oversee the daily deployment of Vehicle Operators, ensuring all shifts are staffed and personnel are "mission-ready" (physically fit, briefed, and equipped).- Manage operational logistics essential for our growing test fleet, including onsite fuel coordination and DEF inventory.- Enforce strict FMCSA and internal compliance, managing Hours of Service (HOS), Driver Qualification (DQ) files for all CDL holders.- Maintain comprehensive operational records, ensuring the organization is perpetually audit-ready.- Champion Waabi's Safety Culture, conducting safety briefings and ensuring all personnel adhere to strict safety policies both in the yard and on public roads. Qualifications:- 5+ years of experience in fleet operations, logistics, or transportation management.- 2+ years of direct people management experience, specifically managing CDL operators, dispatchers, or shift-based teams.- Active CDL (Class A) holder is strongly preferred; understanding the technical and physical demands of Class 8 operation is critical for managing this workforce.- Deep knowledge of transportation regulations (DOT, FMCSA), particularly regarding Hours of Service (HOS) and compliance for commercial operators.- Experience working in a technical or testing environment; previous experience in the Autonomous Vehicle (AV) industry is a strong plus.- Ability to work flexible shifts, including days, nights, and weekends, to support a 24/7 operation and travel to remote sites/roadside locations as needed.- Proficiency with fleet management software, scheduling tools, and telematics platforms.Perks/Benefits:- Competitive compensation and equity awards.- Health and Wellness benefits encompassing Medical, Dental and Vision coverage (for full-time employees only).- Unlimited Vacation.- Flexible hours and Work from Home support.- Daily drinks, snacks and catered meals (when in office).- Regularly scheduled team building activities and social events both on-site, off-site & virtually.- As we grow, this list continues to evolve! Waabi is a technology start-up building technologies to transform the way the world moves. Join our talented team to be a part of the future and to make an impact! Waabi is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive, inclusive, and accessible workplace for all our employees. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, military or veteran status, marital status, pregnancy or parental status, caregiver status, disability, or any other characteristic protected by law. We make workplace accommodations for qualified individuals with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.

Position: Growth and Revenue Operations LeadDepartment: SalesLocation: RemoteType: Full-Time About SmythOS:SmythOS is an innovative software company dedicated to reshaping the digital world through our cutting-edge AI orchestration platform. We strive to create seamless user experiences that enhance efficiency and productivity across industries. Role Overview:SmythOS is seeking an experienced and strategic-minded Growth and Revenue Operations Lead to join our team. This crucial role will manage and optimize sales operations, ensuring effective collaboration between sales and marketing teams to drive revenue growth. The ideal candidate will be adept at aligning lead generation, sales processes, and marketing strategies to maximize business potential. Key Responsibilities: Sales Operations Management: Oversee and streamline sales processes and workflows, ensuring efficiency and effectiveness. Lead Generation & Conversion: Develop and implement strategies to optimize lead flow, quality, and conversion rates. Cross-Departmental Collaboration: Work closely with marketing to align lead generation strategies, campaign execution, and feedback loops, ensuring cohesive operations. Revenue Optimization: Drive RevOps initiatives to improve forecasting accuracy, sales processes, and overall revenue growth. Strategic Planning: Provide strategic insights and recommendations to the CEO on sales strategies and performance metrics. Sales Planning & Forecasting: Build and manage comprehensive sales plans, including quotas and targets, and maintain accurate forecasting models. Compensation & Reporting: Administer sales compensation plans and create detailed go-to-market (GTM) reports for executive leadership. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, promoting alignment and effective collaboration. Technology Utilization: Leverage sales and marketing software and technology stacks to enhance operations and drive efficiency. Performance Analysis: Monitor and analyze sales performance metrics, providing actionable insights to optimize processes. Industry Trends: Stay updated on industry trends and best practices to continuously improve sales and marketing strategies. Qualifications: Bachelor's degree in marketing, business administration, or a related field; advanced degrees or certifications are a plus. Proven experience in revenue operations, sales operations, and sales management. Expertise in lead flow management and optimization. Strong ability to work with executive leadership, particularly the CEO, on strategic sales initiatives. Proficiency with sales and marketing software (e.g., CRM systems, marketing automation tools). Experience in developing and implementing sales plans and forecasting models. Excellent analytical and problem-solving skills with keen attention to detail. Exceptional communication and interpersonal skills. Strategic thinker with a visionary approach to sales and revenue operations. Ability to thrive in a remote and dynamic team environment. Benefits: Competitive salary Flexible remote work environment with a focus on work-life balance Opportunities for professional growth and career advancement Access to cutting-edge technologies and ongoing learning opportunities

About us At Flashbots, we're building the foundations of the future Internet and financial system. As an R&D organization, we focus on MEV through our dual engines of open research and breakthrough product development - like mev-geth, Flashbots Protect, MEV-Boost, MEV-Share, Flashblocks, and BuilderNet. Our vibe is accelerationist, exceptional, kind, and independent. We are explorers, innovators, builders, and thinkers. We thrive on action, curiosity, and impact - driving the future in an iterative way while keeping an eye towards the long term version we want to see in the world. As Operations Lead, you'll own the day-to-day running of the Ops team so the wider org can move faster with fewer bottlenecks. You'll partner with stewards and team leads, and bring structure to people, hiring, finance, legal, and planning workflows. This role is for someone who likes turning chaos into clear systems, leading a small team, and having real impact. What You'll Do Lead and support the Ops team through clear expectations, regular feedback, and day-to-day coaching. Own core operations processes across people, hiring, finance, legal, and planning, keeping them reliable and on time. Design and maintain lightweight rhythms for planning, goal tracking, and project management across the org. Translate high-level direction from stewards into concrete plans, timelines, and responsibilities. Build and refine simple systems, docs, and workflows so recurring work becomes predictable and less person-dependent. Use cutting edge tools to track data, monitor progress, and inform decisions. What We Look For Experience running or heavily owning operations in a startup, scale-up, or similarly ambiguous environment, including building or improving processes for people, hiring, or related ops areas. Comfort managing a small team while staying hands-on and close to the work. Proven ability to bring order and predictability to messy or under-defined work while consistently hitting deadlines, closing loops, and following through without heavy oversight. Demonstrated capacity to ramp quickly on new domains and tools and deliver value early, especially in support of internal teams as primary stakeholders. Clear, honest communication with leaders and ICs, paired with a low-ego, low-politics style that builds trust across different personalities. Who you are: At least 3-5 years in operations or adjacent roles, including meaningful time in leadership or people management. Proven experience leading or directly managing a small team. Strong analytical skills with comfort using cutting edge technology for tracking and decision-making. Demonstrated ability to design and run planning, goal-tracking, or project management systems. High attention to detail and clear written and verbal communication. Comfortable reporting to a steward and operating with influence rather than title. Nice-to-haves Technical background (e.g., engineering or technical IC experience). Experience in people ops, recruiting operations, finance, or legal coordination. Prior work in founder-led, steward-led, or otherwise complex internal org structures. Familiarity with crypto, web3, or decentralized organizations. Details that matter Significantly above market rate equity compensation package Unlimited PTO with a high level of freedom and autonomy for your work Attractive health coverage package for US employees $3000 Yearly budget for your individual learning and development goals Work alongside the brightest minds in the crypto space Help save the world by ensuring crypto remains decentralized, permissionless and censorship-resistant Remote working, while we have a preference for EU/US time zones, you can work from anywhere in the world Paid travel - 2 x team on-site in different parts of the world per year plus periodic travel to events At Flashbots, we are committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, religion, sexual orientation, age, or disability status.

Customer data is the fuel that drives all modern businesses. From product analytics, to marketing, to support, to advertising, advanced data analysis in the warehouse, and even sales - customer data is the raw material for each function at a modern business. For highly regulated businesses in healthcare, it's always been a challenge to harness that customer data and get it to the marketing and analytics tools that require it while following patient privacy laws ….until now. Something as simple as running ads to get more users is simple for an e-commerce of software company to do. But common web analytics and advertising tools collect sensitive user identifiers and healthcare information automatically. Those same tools are not HIPAA compliant. We provide a layer of data governance to make current web analytics tools HIPAA-compliant. For analytics, our customers can continue getting the insights they need to improve the patient experience. For marketing, Freshpaint safeguards health information while helping our customers promote access to care through popular advertising platforms like Facebook, Google, and others. In short, we help healthcare marketers promote access to care and safeguard patient privacy at the same time. This is an important, complex problem in a massive market (healthcare is 20% of the US GDP). Our customers manage their customer data with: Privacy Platform. We help healthcare providers automate their website's + app's HIPAA compliance, and safeguard patient data. This is our core product today Future additional product lines! Our core product provides a platform that we're building marketing applications on top of. We're fully remote. If you strongly value in-person work, Freshpaint is likely not the best fit for you. Even though we don't care where you're located, we only hire within the US. Many of our team is concentrated in various metro areas like SF or NYC. To balance out our remote-ness, we gather the team 2x times per year for offsites. We're backed by leading investors including Y-Combinator, Intel Capital, and angel investors like the Head of Data from Slack, Head of Data at LinkedIn, and more. Who we are: Freshpaint was founded by web analytics veterans who realized how hard it was for highly regulated companies to collect and use customer data in a compliant way. We started as part of Y Combinator's S19 cohort and have been focused on enabling healthcare companies collect, safeguard, and activate patient data since. In 2022 the government issued updated guidance around HIPAA, basically making our software a requirement to use for healthcare companies. As a result, we're one of the fastest growing software companies on earth right now. Our team has deep analytics and growth experience, with all of us coming from high-growth companies like Heap, Pendo, Iterable, Quantum Metric, and Retool. If you value lots of freedom and ownership in your work, interfacing with customers, and working on a product with high customer impact, then Freshpaint is your home. About the Role We're looking for a Security Operations Lead to own and drive Freshpaint's operational security initiatives. This role will serve as the connective tissue between our engineering, compliance, and operations teams, helping us maintain and continuously improve our security posture. You'll manage day-to-day security operations and lead key security programs, including penetration testing, SOC 2 audits, and HITRUST R2 certification efforts. You'll also help scale our security processes as we grow, ensuring we stay proactive and compliant across frameworks. What You'll Do Own and manage Freshpaint's recurring security compliance programs, including SOC 2 Type II, HITRUST R2, and other certifications or audits as needed. Coordinate and manage annual penetration tests and follow through on remediation activities. Maintain and continuously improve Freshpaint's security controls and documentation. Partner with engineering and product teams to operationalize security best practices across systems, tools, and processes. Support risk assessments, vendor security reviews, and internal audits. Act as a key point of contact for external auditors, customers, and vendors on security-related matters. Drive security awareness and education initiatives across the company. Qualifications 3+ years of experience in security operations, GRC, or compliance at a SaaS or cloud-based company. Strong understanding of security frameworks and standards (SOC 2, HITRUST, ISO 27001, etc.). Experience managing audits and working directly with assessors and penetration testing vendors. Familiarity with cloud infrastructure (AWS, GCP) and modern software development practices. Excellent project management and cross-functional communication skills. You're organized, detail-oriented, and excited by the challenge of building scalable security programs in a fast-moving environment. Bonus Points Experience with automation tools for evidence collection or continuous compliance. Prior experience working in a startup or high-growth environment. Relevant certifications (CISA, CISSP, CISM, or HITRUST CCSFP). Perks & Benefits We take care of our team-here's a peek at what you get when you join: Competitive pay + generous equity (10-year exercise window) Fully remote (U.S. only) with a $150/month coworking stipend Half-day Fridays, every Friday Unlimited PTO-with a required 2-week minimum Top-tier health, dental & vision (100% covered for you, 80% for dependents) 2 “Treat Yourself” days a year-$100 and a day off, just because Generous parental leave Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more) And more-check out our careers page for the full list.

Mento is a human and AI coaching company with the mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact. We're empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. About The Role As Mento's CX Operations Lead, you'll build the operational backbone that enables our Customer Experience team to deliver exceptional outcomes at scale. This is a systems-building role where you'll transform reactive, manual processes into proactive, automated workflows that drive account health, member satisfaction, and seamless onboarding. You'll own the operational machinery behind renewals, member engagement, and account success - designing the systems, dashboards, and cross-functional processes that help us grow 2-5x while maintaining the personalized, high-touch experience our partners expect. Starting with hands-on execution of critical workflows, you'll evolve the role toward continuous improvement through process optimization, automation, and data-driven decision-making. Key Responsibilities: Own the operational rhythm of customer success - manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness) Design and execute partner implementation and member onboarding at scale - build seamless, automated onboarding experiences using HubSpot, Zapier, and Slack that feel personalized while reducing manual touchpoints Continuously optimize processes - identify bottlenecks, inefficiencies, and opportunities for automation; run experiments to improve speed, accuracy, and scalability across CX operations Own day-to-day partner operations - serve as the operational hub for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams Own key member touchpoints - conduct discovery calls with new members to understand their goals and context, facilitate match calls to ensure strong coach-member fit, program extensions, and any member-facing moments that require personal attention and care Drive member activation and engagement - proactively reach out to members who are underutilizing coaching, troubleshoot roadblocks, and create accountability for members to get maximum value from their coaching experience Partner and Member feedback loops - systematize how member feedback (surveys, NPS, support tickets) gets captured, analyzed, and turned into actionable insights for Product, Coaching, and CX teams Vendor and tool management - evaluate, implement, and manage integrations or new tools that improve CX team efficiency (e.g., scheduling tools, survey platforms, communication automation) You're Excited About This Opportunity Because You… Are energized by 0-1 challenges where you build systems from scratch, own your priorities, and make decisions without needing constant direction Thrive on process improvement - you see multi-step manual processes and instinctively design structure, automation, and clarity while maintaining the human touch Love connecting with people AND building systems - you're equally energized by a great member conversation and by designing the automation that makes those conversations more impactful Are highly technical and tool-savvy - you're fluent in HubSpot, Zapier, and CRM architecture; you learn new tools quickly and aren't afraid to roll up your sleeves Have a customer-first mindset - you understand that operational excellence ultimately serves better member and partner outcomes, and you balance efficiency with quality Move quickly with attention to detail - you ship fast but sweat the small stuff; you know that broken workflows and dropped balls erode trust Are highly organized and able to prioritize and juggle multiple tasks Love working with partners - you're energized by building trusted relationships with client stakeholders, understanding their organizational goals, and becoming their go-to problem solver Preferred Qualifications 2+ years in customer success, member operations, or customer/revenue operations (preferably at a B2B SaaS or tech company) Proven track record in member-facing or client-facing roles in fast moving tech startups - experience conducting discovery calls, onboarding conversations, or relationship management with strong interpersonal skills Project management and process improvement experience with measurable results Experience supporting account management or customer success teams through renewals cycles, onboarding programs, or expansion motions Located where a majority of our partners are: SF, LA, NY Why Work with Us? We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento. You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together. We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We believe that feeling comfortable and safe at work is critical to creativity and productivity. Work-life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care when, where, or how you work. We are a highly collaborative work-environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early-stage, mission-driven team. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you. Other benefits and perks include: ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites 💰 Competitive salary and equity 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) 💻 $500 home office stipend 👥 Access to your own Mento Coach

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. For the expansion of our Global Clinical Trial Operations team, argenx is looking for a Clinical Operations Development Lead. Key Accountabilities/Responsibilities: The Clinical Operations Development Lead (CODL) is responsible for the oversight of the clinical related activities within a specific therapeutic indication for an asset (CODL) or across all indications for an asset (X-indication CODL). Together with the Medical Development Lead (MDL), the CODL co-leads the Clinical Development Team (CDT) and co-owns the Clinical Development Plan (CDP). As ad-hoc member of the Asset Strategy Team (AST), works with the MDL and the Project Manager (PM) to ensure that all relevant information from all functions within the AST and CDT are brought to the table. A CDT kicks off as soon as preparations start for a First in Human (FIH) study (in the case of the first indication for a given compound) or when first clinical related discussions start for a new indication. To build a strong CDT, the CODL works with the respective functional heads to assign CDT representatives from the involved functional areas. During the start of the clinical related activities for a new asset, the AST meetings and the CDT meetings may be combined. The Target Product Profile (TPP), created by the AST (with input from the CDT), is used as the basis for the CDP. The CDT is responsible for the clinical development strategy, ensuring creation of the CDP and execution, once endorsed by the AST. As co-leader, the CODL drives the execution of the clinical program in collaboration with the CDT members and according to what is in the CDP. The CODL oversees the clinical trial budgets, contributes to timeline and resource requirements and provides input to the financial CDT planning (created and maintained by the PM working with the Finance Business Partner). Hereto (s)he provides the PM with the estimates and updates of cost versus budget for key deliverables chosen to be integrated into the overarching Indication and Product plans. Informs the PM in case the timelines or budget deviate from projected. The CODL partners with the PM to review status and impact of change and to discuss with the team, options to resolve issues and mitigate risks and adjust the plans accordingly, which may be subject to governance endorsement. Likewise, the CODL and PM partner to ensure that risks and mitigations are discussed in the team, reflected in the applicable risk registries, and translated into timely plan adjustment and action. The CODL and the MDL keep the oversight and are the primary contact person for the CDT and all CDP related activities for a given indication (CODL) or across asset indications (X-indication CODL). These include the trial related activities as well as the clinical development strategy across the lifecycle of a compound, starting with the preparation of the FIH clinical trial throughout registration and post-approval clinical development activities. Hence, after completion of the Clinical Phase III program, CODL and MDL, in close collaboration with the CDT members, continue to be involved in the clinical related activities e.g., through input to different regulatory authorities (e.g., FDA, EMA, PMDA, MHRA). The CODL and MDL ensure the cross-functional optimization of solutions integrating contributions on complex matters and take accountability for decisions taken, each from their discipline's perspective. As Subject Matter Experts, CODL and MDL contribute to CDT discussions where each member drives the topic of their expertise area. Although CODL and MDL take accountability for the consensus (or lack thereof), the PM manages disputes in case no consensus is reached. This may include organizing escalation to the AST and/or within the respective functional lines. The actual trials are conducted within the Clinical Trial teams (CTT) led by the Clinical Trial Managers (CTMs) and the Trial Physicians (TPs). Dependent on the program (phase and number of clinical trials), the CODL may also act as a CTM for 1 or more selected trials. (see JD CTM) The CODL function may include line management of Clinical Trial Manager(s) (CTMs) and/or Clinical Trial Associate(s) (CTAs). ROLES AND RESPONSIBILITIES Provides strategic input and is accountable for all clinical related aspects within the assigned therapeutic indication/program and in line with the agreed timelines, budget and quality standards and as outlined in the applicable Standard Operation Procedures (SOPs) and Work Instructions (WIs). Creates the CDP in collaboration with the MDL, PM and other CDT representatives, ensures the CDP describes the clinical development strategy, comprising effective and where possible innovative trial designs and is consistent with the TPP. Ensures the CDP is endorsed by the AST and the Development Management Committee (DMC) and is executed within agreed timelines and budget. Together with the MDL acts as primary point of contact for all clinical related activities for a given indication (CODL) or across asset indications (X-indication CODL). With the MDL, leads the CDT meetings, hereby supported by the PM who ensures an agenda is in place prior to the meeting, chairs during the meeting, makes sure outcome/actions/conclusions are agreed upon (where the CODL and MDL can focus on the (strategic) content of the discussions) and minutes are in place. Provides input to the Objectives, Goals, Strategies and Measures (OGSM), and ensures that clinical trials are executed according to the CDP and those OGSMs, following the argenx procedures and processes and conducted in compliance with ICH-GCP and other applicable legislation. In collaboration with the other CDT members, identifies risks of missing team goals, timelines or spend expectations, ensures that these are reflected in applicable risk registries and drives their mitigation. Works with the PM to decide which risks and issues are to be put under the attention of the asset Project Leader (PL) and the DMC. Pro-actively provides solutions and oversees implementation and follow-up. Ensures consistency and efficiency in trial set-up and conduct across the different trials within the specific indication(s). Drives the timely production of a qualitative Clinical Trial Concept Sheet. Collaborates with the CTMs and their respective CTTs to ensure timely availability of qualitative documents defining the design and the execution of the clinical program (e.g. protocol/protocol amendments, operationalization plans and tools). Prior to the start of the feasibility for a given study, collaborates with the Countries and Sites Selection Commission (CSSC) to have the initial list in place for possible countries and sites. Gets input from the CTT, AST, CDT and argenx regional teams on the initial list. Oversees the country and site selection and ensures that the AST and CDT are kept informed on the final selection. Participates in the Clinical Research Organization (CRO) and vendor selection and management process. Supports CTT with issue resolution where required in collaboration with alliance vendor manager if relevant. Acts as primary point of escalation for resolution of trial management and operational issues within assigned indication(s). Ensures that the Global Head of Trial Operations is informed in case an identified issue/risk could have an impact on/may also occur in the other therapeutic indications/programs. In case of a compound specific impact, involve the X-indication CODL, AST and PM as needed. Reviews and provides input to the overarching clinical program/indication documents such as Investigator Brochure (IB), Pediatric Investigation Plan (PIP), FDA/PMDA/EMA and other regulatory critical documents. Oversees the clinical trial budgets, contributes to timeline and resource requirements and informs the PM in case the timelines or budget deviate from projected. Reviews the program dashboards and provides input to the PM to ensure accurate status updates on key milestones achieved, issues/risks and financial status. Ensures audit/inspection readiness of the assigned program/trials. Support audits and inspections. Supports continuous improvement processes and consistency e.g., by ensuring that lessons learned are shared across trials within the assigned therapeutic indication, across indications as well as across compounds in collaboration with the X-indication CODL, if applicable, and the Global Head of Trial Operations. As a Leader, sets expectations, communicates in a transparent, clear way and energizes and motivates the CDT team members as well as the respective CTMs to work towards achieving the clinical goals in line with the OGSM and argenx' cultural pillars. If applicable, acts as line manager of CTMs and/or CTAs: Interviewing candidates On-boarding of new direct reports Ensuring that assigned staff are trained Goal setting and review Mentoring and enabling the growth and development of assigned staff • Supports ClinOps and Global Company initiatives as applicable. SKILLS AND COMPETENCIES The CODL excels in leadership and establishing good and effective internal and external working relationships and communication, embedding the argenx values. Global Strategic Drug Development experience and understanding. Strong interpersonal and stakeholder management Skills. Proven Clinical Operations experience in a relevant global leadership position in the pharmaceutical/biotech industry. Pro-active problem solver - demonstrated ability to identify and resolve issues, identify and mitigate risks, able to handle conflicts. Strong organizational skills, able to manage multiple and varied tasks and prioritize workload with attention to the holistic/ helicopter view but also able to dive into the details when needed. Strong people management skills, leadership skills and team player. Line management experience is a plus. Excellent written and verbal communication skills, acting globally in a culturally diverse dynamic team. Strong verbal and written English communication skills (primary fluency or full professional proficiency). Thorough knowledge of ICH GCP guidelines and other applicable regulatory requirements and guidelines. EDUCATION, EXPERIENCE and QUALIFICATIONS Bachelor's degree or University degree - medical or para-medical (Biology, Biomedical Sciences, Pharmacy, Veterinary etc.) or equivalent by experience. PhD degree is a plus. Minimum of 10 years of leading experience in Clinical Development (monitoring, local and global/international trial management). Experience in working in an outsourced model, including overseeing CROs and vendors. Rare disease and/or auto-immune clinical trial background is a plus. For applicants in the United States: The annual base salary hiring range for this position is $212,000.00 - $318,000.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks. This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com . If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at **************** . Only inquiries related to an accommodation request will receive a response.

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we're changing that. As the world's first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers - we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. The Opportunity We're hiring an AI‑native Data Operations Lead to own how Atlan runs its business through data. This is a hands-on role that sits at the intersection of analytics, strategy, and AI - building the data backbone that powers our operating rhythm including weekly insights, monthly business reviews, and quarterly Board reporting. You'll bridge the gap between GTM strategy and execution - connecting the dots across Sales, Marketing, and Customer Success to tell the story of how the business is performing and where we can go faster. What You'll Do * Build and own the data pipeline behind Atlan's weekly → monthly → quarterly insight cadence, culminating in company-wide and Board reporting. * Translate strategic priorities (Big Rocks) into measurable outcomes and clear operational metrics. * Partner cross‑functionally (Sales, Marketing, CS, Growth) to unify metrics, definitions, and insights. * Design and maintain dashboards and data workflows across pipeline and productivity. * Leverage AI and unstructured data (e.g., call intelligence, notes) to surface faster, deeper insights. * Drive cross‑functional alignment through data storytelling and executive‑ready communication. What Great Looks Like * The company runs on your insights to make faster, better decisions. * Data‑driven rhythm established: weekly ops reviews, monthly business reviews, quarterly company-wide reporting. * AI‑powered analysis embedded into the GTM engine (e.g., win/loss, pipeline health, forecast accuracy). * Consistent, trusted metrics across functions; no surprises at the Board table. What We're Looking For * 7+ years of experience in data analytics, strategy, and/or business operations. * Track record of building executive‑level dashboards and reporting in a sales‑led SaaS environment. * Strategic thinker who can map qualitative strategy → quantitative insight → business action. * Strong communicator - concise, structured, and confident with executive audiences. * AI‑native mindset: comfort combining structured (e.g., Salesforce, HubSpot) and unstructured data; bonus for having built or demoed an AI agent or an autonomous workflow. * Hands-on expertise in SQL, Snowflake, and modern BI (Sigma or similar). * Experience collaborating with cross‑functional leads (GTM, Ops, Finance, CS). (Bonus Points!) * Experience in SaaS, AI, or IoT at Series C+ stage companies. * Exposure to AI‑based goal tracking or agent‑driven analysis platforms. Why Is Atlan for You? At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic-our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan means: * Ownership from Day One: Whether you're an intern or a full-time teammate, you'll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. * Limitless Opportunities: At Atlan, your growth has no boundaries. If you're ready to take initiative, the sky's the limit. * A Global Data Community: We're deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities. As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we're creating a category-defining platform for data and AI governance. Backed by top investors, we've achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries. If you're ready to do your life's best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together. We are an equal opportunity employer At Atlan, we're committed to helping data teams do their lives' best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world-one that prioritizes transparency, privacy, and user control. We're building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you'll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you're ready to make a difference and help us revolutionize the way people search and work, we'd love to have you join us! About the Role You'll lead strategic, cross-functional initiatives and help the leadership team make data-driven, high-leverage decisions. This role will sit at the intersection of strategy, operations and cross-functional execution and blends structured problem-solving with hands-on execution-ideal for someone from consulting or strategy backgrounds who loves building in fast-moving environments. As Strategy & Operations Lead, you will own a portfolio of high‐impact, cross‐functional initiatives that don't fit neatly into existing teams. You will help define and operationalize key strategic priorities for the company-from growth levers, process and system design, to planning cycles and cross‐team alignment. You will act as a strategic thought‐partner to the executive team, while also rolling up your sleeves to drive operational excellence, analytic clarity, and scalable frameworks. You'll be wearing many different hats as you take on whatever is needed to help the business succeed, and setting the vision for the broader BizOps team. Responsibilities Lead complex, cross-functional projects that shape company strategy, from structuring the problem to implementing the solution. Partner with leaders across the business, from product and engineering, to GTM, to operations, and support strategic decision making and initiative prioritization Build scalable systems, processes, and frameworks that improve decision-making and accountability. Communicate findings and recommendations clearly to technical and business audiences. Incubate and help run new functions and teams Qualifications 8-10+ years of work experience, including 2+ years at a top-tier management consulting, investment banking, or PE / VC firm, and 2+ years at a high-growth tech company driving high-impact cross-functional projects Proven ability to bring structure to ambiguity and drive projects from idea to impact. Strong analytical and problem-solving skills; comfort with data and financial models. Proven experience leading and managing large cross-functional projects and teams Excellent communication and cross-functional collaboration skills. Exceptional follow through and high level of accountability, proven ability to take ownership Background in high‐growth SaaS / AI/native companies. Comfort working in an early scaling company: building operating systems where none yet exist; ability to create process and structure. MBA or advanced degree appreciated but not required. Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations. Salary Band $200,000 - $240,000 USD Company Perks: Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* 12 weeks of paid parental leave in the US* 401k program, 3% match - vested immediately!* $500 work-from-home stipend to be used up to a year of your start date* $1,200 per year Health & Wellness Allowance to support your personal goals* The chance to collaborate with a team at the forefront of AI research *Certain perks and benefits are limited to full-time employees only You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.

At NerdWallet, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do. NerdWallet, Inc. is seeking an experienced Office Lead to join our team. You will work closely with the Leaders in the New York office and be responsible for overseeing the office's day-to-day operations, ensuring smooth and efficient operations. This role requires excellent communication skills, strong multitasking abilities, and a proactive, friendly approach that brings positivity and pride to every interaction. A successful candidate will take ownership of the office, anticipate needs, and thrive on keeping things in order. They'll bring structure and energy to a busy, fast-paced office - someone who notices what needs to be done, acts quickly, and follows through to completion. Where you can make an impact: Own all aspects of daily office operations - ensure cleanliness, readiness, and professional presentation of all workspaces. Greet and host guests; manage visitor logistics, sign-ins, and meeting room readiness. Maintain office supplies, food and beverage inventory, and other items that support day-to-day needs. Partner with onsite leadership, IT, Recruiting, and HR teams for onsite tasks. Assist with any setup for internal meetings, visiting teams, investor visits, and board meetings. Liaise with building management for maintenance and access issues. Support your in-office colleagues with ongoing tasks and projects. Oversee a team member operating the Phoenix office. Handle mail and courier services - collect, sort, and distribute deliveries promptly. You are: Resilient: Able to thrive in a fast-paced environment, with an aptitude for time management, organization, and communication. Steady under pressure, positive, and adaptable. Proactive: Take initiative, follow through reliably, and work with a sense of urgency. Anticipates needs - doesn't wait to be told. Detail-oriented: Achieve thoroughness and accuracy when completing a task and make a conscious effort to understand causes instead of just the effects. Articulate: Build effective working relationships with teams through clear, reliable verbal and written communication. Dependable: Possess a strong understanding and ability to handle confidential information. Balanced personality: Polished enough for executives, grounded enough for everyday needs. Your Experience: 5+ years of administrative or office management experience, ideally in a dynamic or fast-paced environment. Proven ability to handle multiple priorities with efficiency and calm. Strong organizational and time-management skills; meticulous attention to detail. Clear and confident communication skills, both written and verbal. Experience with Google Workspace and Slack. Independent, proactive, and comfortable making smart decisions without waiting for direction. Exercises good judgment, tact, and discretion in all interactions. Where: This role will be based in New York, New York and in-office 5 days per week. What we offer: Work Hard, Stay Balanced (Life's a series of balancing acts, eh?) Industry-leading medical, dental, and vision health care plans for employees and their dependents Rejuvenation Policy - Flexible Vacation Time Off + 11 holidays + holiday company shutdown New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care Mental health support Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend) Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends) Have Some Fun! (Nerds are fun, too) Nerd-led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities Hackathons and team events across all teams and departments Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match Plan for your future (And when you retire on your island, remember the little people) 401K with 4% company match Be the first to test and benefit from our new financial products and tools Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar Disability and Life Insurance with employer-paid premiums If you are based in California, we encourage you to read this important information for California residents linked here. NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment. NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice. NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see: E-Verify Participation Poster (English+Spanish/Español) Right to Work Poster (English) / (Spanish/Español) #LI-Onsite #LI-5

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Position Overview The Lead Operations Technical Services-Headcount Planning role is the principal leader in managing the implementation and maintenance processes for the Headcount Planning product. This includes providing leadership, coaching, training, and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and must be able to identify and effectively communicate areas of training improvements. The Lead identifies areas of success and offers praise and positive promotion of a job well done. The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The lead must collaborate with internal partners working across operations, product teams, and sales partners to help form and scale team processes for the best client experience and achieve business goals. The preferred candidate has knowledge in the following areas; Financial Planning and Analysis, Headcount Modeling and Forecasting, Process Improvement, Software Implementation, HCM Industry Experience. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members • Provide training and assist with coaching and development of new and existing team members • Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles • Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager • Developing and implementing action plans to improve team or individual performance • Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach. • Works with team members and managers to develop and communicate process improvements and updates to the team • Handles some setups and assists in creating procedural documentations to transition more complex projects to the Support Team • Request enhancements for internal systems or partner interfaces to improve workflow for the support team as well as the support of our partner • Research and communication with Customers, External Partners, and internal service staff to answer all inquiries • Ensures quality service to our internal and external customers from their departments support team • Works with all resources to become well rounded on all aspects of their designated department • Keep track of team metrics and use them to measure staff performance and incentives • Subject matter expert in key areas of their department Education and Experience • Bachelor's degree preferred • Prior experience in a customer facing role is required • Prior experience leading a team • Prior experience with Payroll and/or Retirement Plans is a strong plus. • Prior experience dealing with financial concepts. • Knowledge of data retrieval from a relational database, (such as Access) a plus. • Prior experience in an accounting role. • Prior experience in a managerial, lead, or mentoring role Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:

Description for Internal Candidates Key Responsibilities: Infrastructure Automation & Management: Design, implement, and maintain scalable, reliable, and secure cloud infrastructure using GCP services. Automate cloud infrastructure provisioning, scaling, and monitoring using Infrastructure as Code (IaC) tools such as Terraform or Google Cloud Deployment Manager. Manage and optimize GCP resources such as Compute Engine, Kubernetes Engine, Cloud Functions, and BigQuery to support development teams. CI/CD Pipeline Management: Build, maintain, and enhance continuous integration and continuous deployment (CI/CD) pipelines to ensure seamless and automated code deployment to GCP environments. Integrate CI/CD pipelines with GCP services like Cloud Build, Cloud Source Repositories, or third-party tools like Jenkins Ensure pipelines are optimized for faster build, test, and deployment cycles. Monitoring & Incident Management: Implement and manage cloud monitoring and logging solutions using Dynatrace and GCP-native tools like Stackdriver (Monitoring, Logging, and Trace). Monitor cloud infrastructure health and resolve performance issues, ensuring minimal downtime and maximum uptime. Set up incident management workflows, implement alerting mechanisms, and create runbooks for rapid issue resolution. Security & Compliance: Implement security best practices for cloud infrastructure, including identity and access management (IAM), encryption, and network security. Ensure GCP environments comply with organizational security policies and industry standards such as GDPR/CCPA, or PCI-DSS. Conduct vulnerability assessments and perform regular patching and system updates to mitigate security risks. Collaboration & Support: Collaborate with development teams to design cloud-native applications that are optimized for performance, security, and scalability on GCP. Work closely with cloud architects to provide input on cloud design and best practices for continuous integration, testing, and deployment. Provide day-to-day support for development, QA, and production environments, ensuring availability and stability. Cost Optimization: Monitor and optimize cloud costs by analyzing resource utilization and recommending cost-saving measures such as right-sizing instances, using preemptible VMs, or implementing auto-scaling. Tooling & Scripting: Develop and maintain scripts (using languages like Python, Bash, or PowerShell) to automate routine tasks and system operations. Use configuration management tools like Ansible, Chef, or Puppet to manage cloud resources and maintain system configurations. Required Qualifications & Skills: Experience: 3+ years of experience as a DevOps Engineer or Cloud Engineer, with hands-on experience in managing cloud infrastructure. Proven experience working with Google Cloud Platform (GCP) services such as Compute Engine, Cloud Storage, Kubernetes Engine, Pub/Sub, Cloud SQL, and others. Experience in automating cloud infrastructure with Infrastructure as Code (IaC) tools like Terraform, Cloud Deployment Manager, or Ansible. Technical Skills: Strong knowledge of CI/CD tools and processes (e.g., Jenkins, GitLab CI, CircleCI, or GCP Cloud Build). Proficiency in scripting and automation using Python, Bash, or similar languages. Strong understanding of containerization technologies (Docker) and container orchestration tools like Kubernetes. Familiarity with GCP networking, security (IAM, VPC, Firewall rules), and monitoring tools (Stackdriver). Cloud & DevOps Tools: Experience with Git for version control and collaboration. Familiarity with GCP-native DevOps tools like Cloud Build, Cloud Source Repositories, Artifact Registry, and Binary Authorization. Understanding of DevOps practices and principles, including Continuous Integration, Continuous Delivery, Infrastructure as Code, and Monitoring/Alerting. Security & Compliance: Knowledge of security best practices for cloud environments, including IAM, network security, and data encryption. Understanding of compliance and regulatory requirements related to cloud computing (e.g., GDPR/CCPA, HIPAA, or PCI). Soft Skills: Strong problem-solving skills with the ability to work in a fast-paced environment. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Team-oriented mindset with the ability to work collaboratively with cross-functional teams. Certifications (Preferred): Google Professional Cloud DevOps Engineer certification (preferred). Other GCP certifications such as Google Professional Cloud Architect or Associate Cloud Engineer are a plus. DevOps certifications like Certified Kubernetes Administrator (CKA) or AWS/GCP DevOps certification are advantageous. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

The Operations Lead will be responsible for assisting in the management of daily operational processes for medical group clients across several regions. The Operations Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work-flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Operations Lead must be able to proactively monitor daily work-flow and staff productivity while adhering to key revenue performance and quality metrics across multiple physician group systems. This job if for a remote position and pays $26.00/ hour. Responsibilities: Responsible for deployment/implementation activities for our physician revenue cycle clients Implementation activities include initiatives in the deployment of the people, process, technology, and analytics standard model Understands and communicates trends and required actions to improve key revenue metrics and performance to Director and client revenue cycle executive leadership Mitigates end-to-end revenue leakage through change management, lean process improvement, making recommendations for innovative software development, and advanced quantitative analysis on core financial metrics. Serves as a subject matter expert on the physician revenue cycle model Develops industry knowledge that serves as a foundation for career progression Interprets basic data sets and create data analyses to drive desired results. Responds to ad-hoc client requests and develops solutions in a timely manner. Coaches client staff and managers to improve workflow and operational performance. Provides value-add feedback to leadership on development of project plans. Required Qualifications: Obtained Bachelor's degree in Accounting, Finance, business Administration, Healthcare Administration, or other science related field. Experience in an analytical environment and evidence of organization skills. Exemplary problem-solving abilities and practical analytical competency to identify trends using data. Functional computer knowledge, including Excel spreadsheets, pivot tables and Microsoft Office products. Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed. Ability to work independently and collaboratively with a team on multiple tasks and assignments. Some travel may be required in the future based on business need Desired Qualifications: Medical group revenue cycle experience Proficiency with tools like Excel (vlookup) and PowerPoint

We're looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you'll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients - helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.What You'll Do Own the successful delivery of projects across your book of accounts, from kickoff through completion Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments Lead cross-functional teams spanning strategy, content, design, paid media, and web development - ensuring clarity, alignment, and accountability at every step Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic Ensure on-time delivery of all work - and when timelines shift, reset expectations thoughtfully with both clients and internal teams Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client Track project goals and ensure measurable progress toward client outcomes and overall success Who You Are You have at least 4 years of experience in a fast-paced agency environment, where you've led cross-functional project teams and managed client communications end to end. A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks A clear and confident communicator who knows how to build trust and drive alignment across clients and teams Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans Proactive, resourceful, and unafraid to dive into the details - whether that means unblocking a teammate or troubleshooting a delivery risk Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned Primarily based in Eastern Time hours (9:00am-6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed Perks & Benefits In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year 100% company funded health insurance, with dental and vision options Paid parental leave 401(k) plan to help save for your future Permanent remote work option Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) Monthly wellness stipend and quarterly employee appreciation gift One-time reimbursement for work from home equipment Monthly team bonding sessions Pre-tax commuter benefits The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day About Terra Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients' teams and delivering exceptional online experiences, content, and marketing strategies. Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today's ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth. Terra is also an equal-opportunity employer. We recruit, employ, train, compensate, and promote team members regardless of their race, religion, color, national origin, sex, disability, age, veteran status, or any other protected status (as required by applicable law). Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they're here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** The RN Clinical Leader provides leadership and coordinates the design, development, implementation and evaluation of the program services within area of responsibility. The RN Clinical Leader assures quality, service, and satisfaction goals are met. Monitors efficient utilization of resources and financial performance; assures productivity standards are met. Day to day, they collaborate with department leaders to manage the daily operations of their department. **Responsibilities And Duties:** 75% Performs Clinical Operation/Supervisory duties to ensure quality, services, and satisfaction to clients served. Serves as a direct care provider when needed and appropriate, maintaining recognized standards of clinical practice and patient care. Coordinates the integration of the interdisciplinary team to achieve effective patient outcomes or flow, efficient utilization of resources and patient satisfaction. Directs, delegates, and/or engages in treatment of patients and families to achieve optimal health outcomes. Serves as a central resource person and maintains open and accurate lines of communication for all customers. Creates efficient schedules for the interdisciplinary staff and patients to assure the appropriate staff/skill mix. Establishes systems, processes, standards, and structure and works collaboratively with Leadership to assure smooth operations, safety, patient satisfaction, effective service delivery and achieving desired results. 10% Participates in recruitment activities. Performs staff development. Acts as a clinical resource for interdisciplinary staff members and facilitates learning. Appraises interdisciplinary staff performance and provides formal and informal feedback, goal setting, and on-going supervision. Assures appropriate orientation. Communicates with the interdisciplinary staff, in tandem with Leadership, through regularly scheduled staff meetings, memos, informational and educational updates. 10% Participates on unit and hospital-based committees and initiatives to improve clinical practice and patient outcomes Performs departmental audits. Rounds daily on patients and/or associates to observe and obtain information about the patient experience and associate satisfaction. Provides real-time feedback and coaching to associates on connecting and anticipating and meeting patient and family needs; every patient, every time. Acts as a communication liaison for students and vendor representatives. 5% Assists the direct manager with maintaining and identifying budget needs through cost effective practice. Assures cost efficient use of department resources **Minimum Qualifications:** ACLS - Advanced Cardiac Life Support - American Heart Association, BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing **Additional Job Description:** Current RN licensure in the State of Ohio BSN required at 5 years of employment BLS - Basic Life Support Minimum 2 yrs. clinical experience **Work Shift:** Variable **Scheduled Weekly Hours :** 40 **Department** Surgery Pre-Op Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor-Senior to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices. The Beneficiary Helpline Supervisor provides advanced leadership and operational excellence for the SSA Beneficiary Helpline. In addition to the standard supervisory responsibilities, this position manages high-complexity issues, serves as the primary escalation point for critical incidents, and leads process improvement initiatives. The Supervisor works closely with the Helpline Manager to ensure all contractual objectives are met, oversees advanced certification and training programs, and maintains a strong compliance posture with SSA and federal requirements. Additional duties include developing and executing advanced quality assurance plans, delivering comprehensive performance analysis and executive-level reporting, and liaising with stakeholders to align the helpline with program objectives. The Supervisor is responsible for workforce planning, resource allocation, and leading staff development efforts to foster a high-performing, customer-focused team. Duties and Responsibilities: • Provide advanced supervision, mentorship, and leadership for helpline staff and senior team members. • Manage and resolve the most sensitive or high-impact beneficiary inquiries and incidents. • Deliver executive-level analyses, operational reporting, and performance metrics to management. • Lead development, documentation, and implementation of best practices, policies, and SOPs for the helpline. • Oversee advanced certification and training initiatives for staff. • Develop and execute comprehensive quality assurance and customer satisfaction improvement plans. • Collaborate with internal and external stakeholders to ensure alignment with SSA objectives. • Ensure compliance with all federal, SSA, and contractual requirements related to privacy, security, and risk management. • Lead workforce planning, resource management, and succession management activities. Requirements: • Bachelor's degree with 5-7 years relevant supervisory experience; advanced degrees or certifications preferred. • Experience leading large teams in high-volume, complex contact center environments, especially those supporting government or public sector clients. • Demonstrated ability to manage staff development, performance, and mentorship programs. • Advanced skills in performance analysis, reporting, and using insights for operational decisions. • Superior written and verbal communication skills; ability to communicate with all stakeholder levels. • Expert proficiency in contact center solutions, analytics tools, and incident management systems. • In-depth knowledge of federal confidentiality, privacy, and information security regulations. • Experience leading process innovation, change management, and quality improvement initiatives. • Advanced conflict management and crisis intervention skills. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays